Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1,877 reviews

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rose P.  |  First Impressions 
Rating:
5.0

Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.

Jessica Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula w.  |  First Impressions 
Rating:
5.0

Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.

James P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SALLY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  First Impressions 
Rating:
4.0

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn’t see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne B.  |  First Impressions 
Rating:
5.0

Very pleasant to work with and facility was very clean.

Janet L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan G.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  First Impressions 
Rating:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L.  |  First Impressions 
Rating:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn’t handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I’m still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it’s not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Rating:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Rating:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Rating:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Rating:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Rating:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Rating:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Rating:
5.0

Very helpful

gabrielle s.  |  First Impressions 
No reviews have been submitted for this location.

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