Customer Reviews for U-Haul Moving & Storage of Chapel Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chapel Hill

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Tom K. on

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We have repeatedly used this UHaul depot because they have a large selection of rental equipment and help you get started. One problem w online reservations is the user has to acknowledge that the site they are using may not have the equipment they need. We couldn't take that risk, so we called the site directly and booked over the phone.

Carolyn E. on

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From my point of view, there is nothing to improve.

MELVIN W. on

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Customer did not leave a comment.

JAMES L. on

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Edward U. on

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Nothing. From the time I reserved the trailer to the to the time I returned it everything was handled professionally and in a timely manner. Great job.

marco A. on

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Precious is great!!!

Renea W. on

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brian g. on

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Facility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.

Melrose F. on

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Keith Y. on

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Stephen J. on

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James L. on

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Terrence B. on

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Daniel F. on

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Ann R. on

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I had a negative experience trying to do self-checkout with your app. After I provided one piece of validation as the app asked for, the contact center asked me to provide one of three other pieces of information, none of which I had available. I ended up having to swap the truck I rented for a different truck so I could check out with a human being. Nobody told me that I was now taking a different truck, so I took multiple photos of the wrong vehicle, a requirement of the app. It took over 45 minutes to complete what should have been a simple transaction. Your app should provide a warning that people should come prepared with a passport, etc. And it should have a 'go back' function.

GINA B. on

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The truck didn't have great suspension and by the time I moved, and arrived at drop off location 17 miles away, the truck didn't drive as smoothly. I was a little worried but glad it made it all the way without any issues. The clerk who rented me the truck was very nice. I will definitely use that location to rent from in future because she was excellent, cared about my needs and very professional!

William C. on

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Precious is a great uhaul manager

Vivian D. on

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The 20ft truck with ramp was a breeze to drive and load. Uhaul staff at both ends of drive were friendly and knowledgeable. This entire experience has been a breeze from booking the truck, changing my pick up time, the load, the drive, the return. Outstanding!

Stephen J. on

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Precious (manager) was very helpful!

Natalie P. on

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The people working in this store was very helpful to assisting me with the problem that I had.

Beth A. on

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Could not have asked for better service! Thank you!

Sean H. on

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only thing that upsets me is the high rental of one days use at 175 dollars. I drove 270 miles and seems a little costly

Stephen J. on

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Christoph T. on

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Michaeljohn N. on

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Oluwaseyi O. on

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Was really hard to find the drop-off box for the key

Stephen J. on

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Very professional and helpful.

Henri D. on

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Donald M. on

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Counter person very knowledgeable and helpful. Very friendly. Lucky to have her.

Angela A. on

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No hassle return. No condescending jerks.

Steven M. on

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Great customer service!!!!!

Stephen J. on

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Customer did not leave a comment.

zhidanxiang X. on

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Jeffrey H. on

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Great people and easy service.

Roland B. on

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Ashley T. on

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The van I rented had a smell of manure from the time I got in it. I was charged a cleaning fee for mud and dirt being in the van and in the cargo area when I wore clean shoes and only walked on pavement the entire time I rented the van (which was for around 1 hour to transport a couple of dining chairs), and never stepped foot in the cargo area. I could never see the mud or dirt that apparently was in there already because it was dark when I picked up and dropped off and I couldn’t figure out how to operate the interior light. After I called the store to discuss, the employee, Precious Howard, was rude and was unwilling to believe me and adjust the charge. I was also charged $20 for not checking the van back in online, but was never warned by the store that there would be an additional charge for that. I tried to check in online at drop off but it said I needed to login to an account and I did not have a username or password. There should be signs about the fee in the drop off area, and the employees should verbally warn each customer about that fee before they leave. I also called the 1-800 UHaul number to try to resolve my concern but I got no response from the location manager, as promised. I will definitely seek out other options for rentals in the future.

John M. on

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Staff was ok, not as good as the previous people that helped me last year

Roland B. on

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Very professional. More info required than I had expected.

Emil C. on

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John M. on

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10 out of 10.

Maureen O. on

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Marie G. on

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Make sure windows are up! Water was standing in the door!

David H. on

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Gavin S. on

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Tanya J. on

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Phillip D. on

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Richard B. on

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Ann Marie R. on

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The service was slow when we picked it up. When returning the truck, there was a long line of trucks and one employee checking them in, as well as inspecting and cleaning the interior. Although our truck was spot clean upon return, we were charged extra, as there was not time to wait a long time to have the truck inspected. I would recommend the location if it were staffed better. I do not think we should have been charged extra under the circumstances. Thank you

Donald R. on

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The facility was called in advance for drop off and upon arrival, they would not accept the truck and trailer. The entire experience was infuriating.

Belinda L. on

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Selbe B. on

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Kirstin T. on

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Have relied on this facility many times. They go out of their way.

Chris B. on

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Daniel C. on

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Jay (spelling?) was very friendly and helpful.

Howard G. on

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The trailer I was rented had a molding strip inside that was torn off the wall when I picked it up and the agent said that it was a very old unit. It was however still functional and served my needs

Phillip D. on

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Representative's response was outstanding to my request for getting me in and out very quickly. Thanks to her I was able to stay on time.

Jeffrey G. on

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Dennis M. on

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The location was obviously short handed, I waited for quite a while after I returned the truck, I also had to fold the blankets up and bag them.

Celeste Y. on

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The entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.

William M. on

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We were extremely pleased with every facet of the facility.

Rebecca M. on

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When checking out a vehicle there’s a lot to read and sign on site, so physically handing one’s license back to the customer rather than assuming the customer saw it being slid toward him/her would be considerate and professional. Perhaps asking if the customer would like to be accompanied by an employee to their designated rental vehicle would be an option, rather than assuming customer knows his/her way around the rental layout. While the employees are nice, try saying “Thank you” to customers. “We appreciate your business” would also be nice to hear.

Natalia K. on

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Customer did not leave a comment.

Audrey W. on

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Convenient location for me and well run facility.

David S. on

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Excellent service. Very friendly and helpful people. Well organized and rental van was clean, gassed up, and ready to go when I arrived.

William B. on

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Emily C. on

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The pickup and drop off processes were so easy, and the truck was in great shape!

Christina H. on

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Georges H. on

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The sales representative was very sweet and efficient. Thank you for a pleasant experience.

Perry H. on

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Jeffrey D. on

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Very helpful and great attitude from the young lady. Would drive extra to go back and work with her.

Phillip M. on

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Stop giving quotes and pickup locations if you can not guarantee the customer that the pickup location will not change after the reservation has been made !

Elizabeth G. on

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Precious Howard was very helpful, friendly.

Thomas S. on

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We loved our rental experience initially. The contract said to return the truck with gas at 50%. I had noticed that the gas gauge at time of rental was just less than half. I mistakenly figured that Uhaul would just round-up. After returning the truck with the gas at least at the same level, I was told it was below half and was charged $10 extra.

William L. on

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Leslie C. on

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Margaret R. on

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UHaul sent my Boxes to the wrong city, Wake Forest, instead of Chapel Hill/Vickers....started arriving more than a week late, which involved considerable extra expense and arrangements for unloading--AND they continued to bill me for all the boxes.

Kari L. on

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Customer service was excellent. Very friendly and helpful staff.

Michael B. on

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A Young Lady Jay ? was there at 7am and she stepped right up as I struggled to do the self check in "poor internet signal" and photo my license front and back UGH ...... had already entered online for reservation dumb uhaul . Uhaul should have bar code reader for your license etc at check in & release your key based on that confirmation . Otherwise this location is EXCELLANT & having LIVE employees was wonderful .

aja K. on

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always good and friendly service, thank you

Robert S. on

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Robert H. on

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Richard W. on

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Dolores G. on

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Exellent costumer service very professional will always go back to this location and recomended it to my family and friends

paul W. on

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Ronald T. on

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Great staff??

Rick G. on

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The person at the desk that handled our rental was very polite, courteous and helpful.

John E. on

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Would like to see the outside door leading to unit 422 repaired soon.

Charles V. on

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Great service Timely delivery Great staff in Chapel Hill NC

ken I. on

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Very impressive site. Wished more in nj were like this. Lots of inventory to choose from

Richard H. on

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This is the second time there has been an issue dropping off a trailer in Banner Elk, NC. Regardless of what the contract states, texts from the corporate system say that I needed to drop the trailer 40 miles away in Boone, NC. The first time resulted in having to reverse a $300+ charge and the second incident required 30 minutes on the phone with customer service and scheduling.

Michael E. on

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Customer did not leave a comment.

Kia Chanel A. on

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When we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.

William C. on

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Keep up the great job! Thanks!

Stephanie A. on

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Not a thing! Precious and her staff were fabulous every step of the way!

Holly H. on

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Customer did not leave a comment.

Mary C. on

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Great experience!

Andrea B. on

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Quick, easy and reasonably priced. Employees very professional and friendly. I will definitely use again.

Stan C. on

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thanks

Jeremiah N. on

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Great customer service!!

John M. on

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Customer did not leave a comment.

Antonio C. on

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The staff was very respectful and nice

Albert R. on

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Robert J. on

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William B. on

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Holly H. on

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Ariana W. on

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Ann R. on

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GABRIEL N. on

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Darleen N. on

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$30 gas charge is outrageous but was an okay experience

Aleem A. on

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Very assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I received

ROBERT L. on

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None

Sarah H. on

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Three years of easy use.

emily k. on

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Great experience and but office was understaffed for beginning of the school year rush.

lamont a. on

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Facilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.

Ann N. on

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J was great!

Aleem A. on

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Customer service was excellent

Donna I. on

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Colt Short checked us in and was very helpful. He explained everything and was available for additional questions.

Gina V. on

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Almost never anyone in the office and staff member was not helpful and basically rude. Rough day?

Kevin W. on

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Staff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.

Ed J. on

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Staff were terrific. Place was very clean. Would use again.

David R. on

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Storage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.

JANE B. on

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Good space, good access, good staff. Thank you.

Jonathan W. on

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Staff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.

Kirstin T. on

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Seamless pleasant experience

david w. on

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Staff was very friendly and especially accommodating. It was a smooth transaction.

BENJAMIN K. on

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We appreciate the quality and convenience of the facilities and helpfulness if staff.

John N. on

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Great location and service.

James U. on

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Very smooth. The gentleman who helped me explained everything thoroughly.

Barbara C. on

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When my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.

david s. on

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I stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DS

Lynda B. on

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The staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.

Janelle M. on

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great service. very helpful staff

david s. on

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So far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19

ELLEN S. on

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Customer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPY

Dreama S. on

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Any time I went in they were friendly and helpful. Thank You!

SHONA T. on

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Every time we visited staff was helpful and entire facility was clean and well kept.

William M. on

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The GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.

Matt V. on

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My experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.

Ed J. on

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Chris was very helpful.

Sharon P. on

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Excellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.

Paul L. on

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Staff was great!

Anh N. on

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Easy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.

JOHN B. on

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Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.

Seth W. on

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Customer service was excellent!

Corinne D. on

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Nice place, clean and well lit & maintained.

Katherine S. on

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loved the carts for unloading and loading

dDavid M. on

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Staff was friendly each time we interacted.

JAMES C S. on

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The staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!

JANICE R M. on

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The Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.

Richard F. on

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All the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.

Monica Y. on

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Thanks!

MARGARET S. on

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very friendly and helpful

Drew M. on

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The GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.

joe f. on

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None

Yolanda L. on

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Great staff...

Vernon W. on

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Nice clean Place very friendly staff completely satisfied with my experience

Mamadu C. on

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great service

Mark C. on

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Chris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It’s a real pleasure getting to deal with him.

Altea T. on

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Great experience!!! Highly recommend U-Haul storage.

Sheng L. on

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Everything is good. The only complaint I have is that they never told me that I should make an appointment 24 hours before I pick up my Ubox from the warehouse.

Isabel R. on

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I did not actually visit the U-Haul Moving and Storage facility because I hired moving helpers, however the move was efficient and well priced. I would recommend to anyone.

Marvin S. on

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Rick B. on

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Christopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!

Kevin W. on

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You seemed a little understaffed so service was slow on a Saturday afternoon. When the staff got to us, they were very helpful.

Melaneia N. on

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Thank you Uhaul

Riley M. on

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Great experience with UBox for our move.

Cindy S. on

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The staff at this location is the most helpful and friendly of any storage facility I have ever used.

Emily T. on

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Great customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!

Gwyn M. on

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Wonderful!

Pamela M. on

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I did not use this storage reservation and could not cancel the reservation online.

TERRY E. on

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The employees were always super nice and helpful and seemed to be in great moods. The units were spotless and the place always smelled clean.

David E. on

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Very pleased

Barbara T. on

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All personnel very nice.

JESSICA M. on

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I have always felt that the staff was helpful and courteous and that my belongings were secure in the facility. I would rent storage from UHAUL again in the future and would recommend to a friend.

Bob J. on

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Excellent management here. we will do business with them as needed.

Carl S. on

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Chris is an excellent manager.

Bev A. on

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Chris and his staff are the friendliest and most helpful! Cleanest facility I've ever seen. Will definitely recommend this U-haul location to others! Thank you for making this a positive experience!

Chris K. on

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Top notch facility and excellent customer service.

Xiaobo M. on

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Everything is great !!! I would like to recommend this U-Haul Storage Facility to my friends and continue to use for my future moving and storage. Thanks a lot !!!