Customer Reviews for U-Haul Moving & Storage of Chapel Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chapel Hill

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Bill G. | First Impressions |
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Very helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.

Ross K.
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Customer did not leave a comment.

Kyle M.
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Not specifically this location BUT the online interface asks, "How long will you use the truck?" This is a bad question and it screwed up our moving plans. From a process standpoint the better question would be a calendar and time slot that asks when the truck will be returned. That would avoid defects in the process. The system let me say I was returning a truck at 3:00am. That is dumb.

TIMOTHY S.
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Customer did not leave a comment.

Charles T. | First Impressions |
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Outstanding facility and service

Annabel M.
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Customer did not leave a comment.

JESSICA A.
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The owner tried to blame me for chains hanging down and said we put the trailer back on wrong, when we never took it off. I told her it stayed on the whole time but she continued to insist I damaged the chains which she put on.... when she saw I had the protection plan she gave up, I guess. Crappy customer service and by her own words, didn't put the trailer on safely.

Scott M.
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Very prompt got me through quickly no issues

TRACY K.
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Customer did not leave a comment.

Michael B.
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I am a frequent U-haul customer, and I'm so happy that I just discovered this location. I had so many complaints about the dealer closet to me... Vickers Rd is several miles further away but well worth the drive. This place is clean and efficient. Best of all, the staff is courteous, well spoken and eager to please.

CHARLES R.
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Customer did not leave a comment.

william K.
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Best u-haul location!

BRADLEY L.
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Customer did not leave a comment.

GARY M.
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Nothing, service was excellent.

Linda G.
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Customer did not leave a comment.

MARGARET S.
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Your staff was terrific - friendly, helpful, fast

Sharon J.
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Customer did not leave a comment.

FARAZDAK H.
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Colt was great, very helpful and accommodating. I commend Colt for a higher position in customer service.

Christopher B.
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Great customer service.

JANE S.
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Customer did not leave a comment.

ANDREW C.
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Charge half as much for miles. I'll look at every other option first because the cost/mile was so high.

REGINALD S.
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Customer did not leave a comment.

Paul A.
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Customer did not leave a comment.

Christopher F.
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Include ramps with the 6x12 trailers. Crazy that they aren't included with that step up.

Nicholas W.
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U-haul rep claimed the ramp and gate at the back of the 6x12 open trailer is 5 feet wide. I asked twice and she was confident. In hindsight, I should have brought a tape measure. It was ALMOST 5 feet wide. I drove an hour to pick up an ATV and it did not fit. The ATV is exactly 5 feet at the fenders. So, I figured they may scratch a little, which was fine. But the wheels would not even fit through the gate, and the wheels are several inches narrower than 5 feet. The incompetence of this staff member and her pride in not being willing to say 'I don't know' wasted my entire day. Additionally, when we were at the location with the atv and saw it wasn't fitting, I called a local station to see if I could swap the 6x12 trailer for a car hauler. He wasn't sure he could and said to call 800gouhaul. I did and they claimed they could not help me because the order was placed online and they are just a call center. This lack of responsibility and empathy is unacceptable. I had corporate file a customer action form, but I don't think there's anything that can be done to fix the situation now.

JEFFREY R.
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Great customer service and well kept vehicles

Richard H.
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family closes at 7:00 PM I arrived at 7:03 just as attendants were leaving the drop-off area they told me I had to use the website to return the trailer it would have been a nice customer service jester for them to process my return

Chetan S.
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Precious (the manager) was such an enormous help! She not only answered all our questions but also helped us sort through some issues with our U-Box. When we realized we weren't going to use any of the moving pad/blankets provided with the U-Box rental, she helped us note that we were not using the blankets (and left them at this location) so that we wouldn't get charged for not having the blankets in the returned box.

JONATHON A.
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I have used this location a few times in the past but unfortunately after the treatment I received from the manager, Precious Howard, today I will not be going back. She charged me a cleaning fee because she said the bed of the pickup truck was dirty. She said there was sand in bed of truck so I swept it out again and she said still dirty. Luckily a representative from corporate was able to view pictures and immediately submitted a refund for cleaning fee. Her lack of business etiquette was astonishing. From the moment I pulled up she had an attitude with me.

RICHARD D.
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Customer did not leave a comment.

Masaya F.
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I used an online pick-up, but the signal of the phone was fragile. It takes a very long time to upload photos, and there was a very waiting time to get approval. The staff was accommodating, and another customer who chooses a traditional pick-up can get his truck faster than me. I regret to choose online pick-up. U-haul should prepare free wifi or mobile phone base station. Thanks.

CLAUDIA S.
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Customer did not leave a comment.

Michael W.
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I went to this location after another location did not have the equipment I reserved, and could do nothing to help me. The folks I talked to here were intelligent, friendly, and easy to work with.

Janice K.
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Cameron was great, prompt and professional I would recommend your location to my friends and family. My experience was outstanding with all of your employees. Thank you Janice Kirkland.

TARA T.
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Customer did not leave a comment.

GLENN C.
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Nothing - the facility is A+. I've used it several times over the years with great service.

Diane S. | First Impressions |
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Customer did not leave a comment.

TOD K.
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The cargo van was brand new and the rental cost was competitive.

LAURA E. | First Impressions |
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Cameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!

MICHAEL B.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

WILLIAM M.
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Customer did not leave a comment.

KEITH A.
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This experience was AWFUL from the begining taking over 40 minutes to pick up my reserved truck. Then when pulling out the ABS brake warning came on - I thought it was a false warning since the truck was a POS. Only had to go four miles round trip so I thought the U-Haul junker would make it. Was I wrong. Arrive at my moms house, turned off the truck, surveyed the items to be moved. Decided it would be best if I backed into the driveway. Hopped in the dirty junk-mobile and the POS would not start. Tried calling the rental place (two miles away) no answer.. Put on hold for 30 agonizing minitues thinking I was running out of time an watching my paid help get paid without having to load a truck. Called again, 30+ minutes of waiting, disconnected by U-Haul. Called again, 30 minutes and was able to talk to their disaster team who called roadside assist. Waited for one hour for the nice mechanic to show up. He could not fix the junker. Needed to be towed. - good thing it was empty. Disaster team back on the phone tying to send me to another U-Haul location 25 miles away....remember, I have no car as it is at the other location...2 miles away. She then found me a truck there! Amazing. Asked how do I get there....ready....she told me to call UBER! Ended up running to the location only to wait for 40 minutes again while they help a more-than competent person put bolts in his pod. Gets better, Precious had the gall to blame me for her POS truck and asked if I checked the battery. No, I did not check the f'ing battery B/C all lights worked, chimes were loud AND the mechanic said it was fine. Then she said you should have callled the location....I do for over 1.5 hours, they DID NOT pick up the phone. I want a refund.

MICHAEL E.
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Customer did not leave a comment.

MATTHEW P.
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Customer did not leave a comment.

Brian W.
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Customer did not leave a comment.

ROBERT K.
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Customer service was great. Truck and trailer were great. Price was right. A good experience.

JANICE K.
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Customer did not leave a comment.

Leigh C.
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Customer did not leave a comment.

Margaret C.
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Customer did not leave a comment.

BRIAN S.
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2nd time I've hired from this location; 1st time double charge on my credit card, 2nd time over charged by $1.

Bohdan H. | First Impressions |
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Storage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.

A L D.
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Customer did not leave a comment.

ANDREW P.
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efficient and helpful

HAROLD A.
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Customer did not leave a comment.

Mark W.
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It would have been nice to have cruise control on such a long trip, but that is a minor concern. It is understandable that a vehicle designed for moving things would not have that feature. The van itself was brand new and operated perfectly. The van rental was a good experience overall.

Brett H.
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Customer did not leave a comment.

jack N.
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Customer did not leave a comment.

Billy H.
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Very helpful staff. Easy pick up.

CHRISTOPHER G.
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The truck I rented was so overly Armour-alled that my feet constantly slipped off of the pedals making for a dangerous situation. Additionally, the smell of the product was extremely strong. Also, there was a loud noise that came from the front drivers side wheel when turning and the steering wheel shock under braking. Again, unpleasant and dangerous. Lastly, the attitude of the staff and use of the app where unprofessional and useless. While this location is close, I will most likely find another location to rent from if I require a rental on the future.

JULIAN Q.
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The representatives at this location were kind and helpful and should be recognized for outstanding service. Thank you!

Bhavikkumar P.
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Customer did not leave a comment.

JAMES N.
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The service was great, the truck was new and it could not have been easier.

Jack N.
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Customer did not leave a comment.

MARSHALL F.
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Customer did not leave a comment.

Gregory G.
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Customer did not leave a comment.

SHAINETTA L.
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Customer did not leave a comment.

Edsette S.
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Customer did not leave a comment.

James L.
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Customer did not leave a comment.

robert C.
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Customer did not leave a comment.

Sarah T.
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Originally my pickup was set for Uhaul Pittsboro, NC. When I got to the location there was no lockbox key in their unlocked lockbox. Luckily I was about to quickly pivot and get one at another location. But the experience was a major time waste and stressor.

Lacy F.
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Customer did not leave a comment.

Melissa S.
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Customer did not leave a comment.

sue s. | Overall Experience |
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There was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.

DEBBIE G.
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Great service on short notice!

henry G.
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Customer did not leave a comment.

LYLE B.
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Super polite and very friendly.

John S.
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Always ensure the online check-in process works. I checked in online days prior to my pickup date and when I arrived the morning of my pick up, apparently my online check-in had NOT worked. I had to completely re-check-in inside the store and the staff member did not appear very pleased with me and appeared frustrated that she had to re-complete my check in inside the store.

Anthony G.
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everything was fine. clean and well organized. staff was friendly.

Kerrie B.
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Customer did not leave a comment.

Jeffrey H.
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Customer did not leave a comment.

HEIDI K.
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Customer did not leave a comment.

Mark P.
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Customer did not leave a comment.

Douglas B. | Overall Experience |
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We were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.

CHRISTOPHER R.
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Customer did not leave a comment.

Gary M.
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The rate I was quoted by your customer service rep on the phone was not in synch with what I saw in my contract

Shlonda D.
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Had to rent trucks twice in 1 week. The process was easy and a variety of options were available. Staff is friendly!

STEPHEN J.
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Customer did not leave a comment.

Randy R.
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Customer did not leave a comment.

Joe N.
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Have more than one person on to be able to help more than one customer at a time.

John S.
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Customer did not leave a comment.

MICHAEL G.
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Customer did not leave a comment.

Tray G.
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While I was pleased with the U-Haul conditions and the staff was friendly at that particular location, I was frustrated with my experience because I was asked to go to 2 different locations because my rental was not available at the location that I originally made my reservation for. That prolonged the moving process and also increased the mileage for my trip, which resulted in a more expensive bill.

Albert M.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Shlonda D.
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Was a pleasure doing business at this location and won't hesitate to use again!

james M.
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Have someone at this location who would make the customer want to be there again. Maybe remind the young man that I met Friday morning September 4th at 8:00am if no one wants to rent from this place or U-Haul there will be no need to employ him!!

CHRIS B.
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Maybe run a special where after your rent a certain number of times you get one free!

Chris R.
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Customer did not leave a comment.

WILLIAM M. | Overall Experience |
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Customer did not leave a comment.

Dawn M.
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Thank you for excellent customer service.

David H.
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Great to check in online. Fast. Some people having trouble doing this. Might want to post detailed directions. Nice van. Back up display was very helpful.

David H.
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Checking in on line to pick up car is great. Saw some people having a difficult time with it so might want to have detailed directions posted. New van was great. Rear backup display was very helpful.

SAMANTHA M.
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Customer did not leave a comment.

Jeffrey R.
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Customer did not leave a comment.

JOE S.
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I can't think of anything. It was as easy as can be.

Carol R.
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Customer did not leave a comment.

Carol R.
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Customer did not leave a comment.

Kelly C. | Overall Experience |
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My car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.

Mary T. | Overall Experience |
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Customer did not leave a comment.

Mike K. | First Impressions |
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They kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.

jordi T. | Overall Experience |
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Customer did not leave a comment.

Edward S. | First Impressions |
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Customer did not leave a comment.

Eric R. | Overall Experience |
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Customer did not leave a comment.

David L. | First Impressions |
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Nice staff

Joseph T. | Online Move In |
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Customer did not leave a comment.

John N. | First Impressions |
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Staff is very helpful.

Yuliana R. | First Impressions |
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While I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.

Gary C. | Overall Experience |
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Customer did not leave a comment.

Joseph R. | Online Move In |
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This location is great.

Giselle N. | Overall Experience |
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The staff over the last 3 years have been wonderful to work with, especially Patience. Thank you!

Wayne S. | Overall Experience |
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Precious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. Wayne

Roland B. | Overall Experience |
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While I’m sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfair

Christin F. | Overall Experience |
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Customer did not leave a comment.

Levi J. | Overall Experience |
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Customer did not leave a comment.

Kathryne D. | First Impressions |
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The lady that signed me up was more than Pleasant she was friendly.

Gail B. | Overall Experience |
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Customer did not leave a comment.

RON T. | Overall Experience |
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Precious & her staff are fantastic to work with. RT

John M. | Online Move In |
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Nice folks helped me out at the front desk.

Gary C. | First Impressions |
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Customer did not leave a comment.

Shannon F. | First Impressions |
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Great staff, organized, very nice. Would definitely recommend!

MARY V. | Overall Experience |
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Customer did not leave a comment.

Levi J. | First Impressions |
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Precious was very helpful. Easy to move in, clean, nice experience!

Ann N. | Overall Experience |
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Great Uhaul. Great experience. Excellent staff with Jay and Colt.

Michael T. | First Impressions |
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Customer did not leave a comment.

PAUL M. | Overall Experience |
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The staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.

Douglas B. | First Impressions |
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Friendly, caring ,cooperative and helpful. Excellent job.

brian g. | Overall Experience |
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Facility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.

Roland B. | First Impressions |
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Very professional. More info required than I had expected.

Kirstin T. | Overall Experience |
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Have relied on this facility many times. They go out of their way.

Celeste Y. | First Impressions |
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The entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.

William M. | Overall Experience |
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We were extremely pleased with every facet of the facility.

Audrey W. | Overall Experience |
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Convenient location for me and well run facility.

Kia Chanel A. | Overall Experience |
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When we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.

Stan C. | Overall Experience |
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thanks

Darleen N. | First Impressions |
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$30 gas charge is outrageous but was an okay experience

Aleem A. | Overall Experience |
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Very assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I received

ROBERT L. | First Impressions |
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None

Sarah H. | Overall Experience |
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Three years of easy use.

emily k. | Overall Experience |
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Great experience and but office was understaffed for beginning of the school year rush.

lamont a. | Overall Experience |
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Facilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.

Ann N. | First Impressions |
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J was great!

Aleem A. | First Impressions |
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Customer service was excellent

Donna I. | First Impressions |
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Colt Short checked us in and was very helpful. He explained everything and was available for additional questions.

Gina V. | Overall Experience |
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Almost never anyone in the office and staff member was not helpful and basically rude. Rough day?

Kevin W. | Overall Experience |
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Staff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.

Ed J. | Overall Experience |
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Staff were terrific. Place was very clean. Would use again.

David R. | Overall Experience |
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Storage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.

JANE B. | Overall Experience |
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Good space, good access, good staff. Thank you.

Jonathan W. | First Impressions |
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Staff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.

Kirstin T. | First Impressions |
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Seamless pleasant experience

david w. | Overall Experience |
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Staff was very friendly and especially accommodating. It was a smooth transaction.

BENJAMIN K. | Overall Experience |
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We appreciate the quality and convenience of the facilities and helpfulness if staff.

John N. | First Impressions |
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Great location and service.

James U. | First Impressions |
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Very smooth. The gentleman who helped me explained everything thoroughly.

Barbara C. | Overall Experience |
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When my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.

david s. | Overall Experience |
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I stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DS

Lynda B. | Overall Experience |
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The staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.

Janelle M. | First Impressions |
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great service. very helpful staff

david s. | First Impressions |
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So far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19

ELLEN S. | First Impressions |
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Customer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPY

Dreama S. | Overall Experience |
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Any time I went in they were friendly and helpful. Thank You!

SHONA T. | Overall Experience |
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Every time we visited staff was helpful and entire facility was clean and well kept.

William M. | First Impressions |
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The GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.

Matt V. | Overall Experience |
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My experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.

Ed J. | First Impressions |
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Chris was very helpful.

Sharon P. | Overall Experience |
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Excellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.

Paul L. | Overall Experience |
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Staff was great!

Anh N. | Overall Experience |
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Easy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.

JOHN B. | First Impressions |
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Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.

Seth W. | First Impressions |
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Customer service was excellent!

Corinne D. | Overall Experience |
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Nice place, clean and well lit & maintained.

Katherine S. | First Impressions |
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loved the carts for unloading and loading

dDavid M. | Overall Experience |
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Staff was friendly each time we interacted.

JAMES C S. | Overall Experience |
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The staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!

JANICE R M. | Overall Experience |
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The Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.

Richard F. | Reservation |
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All the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.

Monica Y. | Overall Experience |
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Thanks!

MARGARET S. | Overall Experience |
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very friendly and helpful

Drew M. | Reservation |
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The GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.

joe f. | Overall Experience |
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None

Yolanda L. | Overall Experience |
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Great staff...

Vernon W. | Overall Experience |
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Nice clean Place very friendly staff completely satisfied with my experience

Mamadu C. | Overall Experience |
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great service

Mark C. | Reservation |
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Chris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It’s a real pleasure getting to deal with him.

Altea T. | Overall Experience |
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Great experience!!! Highly recommend U-Haul storage.

Sheng L. | Overall Experience |
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Everything is good. The only complaint I have is that they never told me that I should make an appointment 24 hours before I pick up my Ubox from the warehouse.

Isabel R. | Overall Experience |
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I did not actually visit the U-Haul Moving and Storage facility because I hired moving helpers, however the move was efficient and well priced. I would recommend to anyone.

Marvin S. | Overall Experience |
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Rick B. | Reservation |
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Christopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!

Kevin W. | Reservation |
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You seemed a little understaffed so service was slow on a Saturday afternoon. When the staff got to us, they were very helpful.

Melaneia N. | Reservation |
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Thank you Uhaul

Riley M. | Overall Experience |
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Great experience with UBox for our move.

Cindy S. | Overall Experience |
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The staff at this location is the most helpful and friendly of any storage facility I have ever used.

Emily T. | Reservation |
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Great customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!

Gwyn M. | Overall Experience |
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Wonderful!

Pamela M. | Reservation |
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I did not use this storage reservation and could not cancel the reservation online.

TERRY E. | Overall Experience |
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The employees were always super nice and helpful and seemed to be in great moods. The units were spotless and the place always smelled clean.

David E. | Overall Experience |
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Very pleased

Barbara T. | Overall Experience |
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All personnel very nice.

JESSICA M. | Overall Experience |
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I have always felt that the staff was helpful and courteous and that my belongings were secure in the facility. I would rent storage from UHAUL again in the future and would recommend to a friend.

Bob J. | Overall Experience |
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Excellent management here. we will do business with them as needed.

Carl S. | Overall Experience |
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Chris is an excellent manager.

Bev A. | Overall Experience |
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Chris and his staff are the friendliest and most helpful! Cleanest facility I've ever seen. Will definitely recommend this U-haul location to others! Thank you for making this a positive experience!

Chris K. | Overall Experience |
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Top notch facility and excellent customer service.

Xiaobo M. | Overall Experience |
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Everything is great !!! I would like to recommend this U-Haul Storage Facility to my friends and continue to use for my future moving and storage. Thanks a lot !!!

No reviews have been submitted for this location.

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