Moving Truck Rental in Chapel Hill, NC at U-Haul Moving & Storage of Chapel Hill

3884 reviews

102 Vickers Rd   Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

(919) 929-1133

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 929-1133

102 Vickers Rd
Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Truck Rentals

One-Way and In-Town Local Rentals in Chapel Hill, NC 27517

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

3884 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
4.0

We were helped by the manager visiting the location and she was extremely helpful. We struggled to access a truck online at another of your locations and it was good to interact with someone in person

TIMOTHY M. 
Rating:
5.0

Representatives were very helpful, courteous and took care of everything.

Dale B. 
Rating:
4.0

This location was under staffed.

GEORGEEDWARD M. 
Rating:
5.0

The staff working on June 10 were great, very helpful and kind

Wendy R. 
Rating:
5.0

GREAT!

CAROLINE P. 
Rating:
5.0

Nothing… always helpful and friendly folks at this location.

William N. 
Rating:
4.0

Provide more persons to answer questions other than leaving a message to be responded to later. wait time to speak to a representative was excessive.

MARVIN J. 
Rating:
4.0

the $19.95 rental fee was misleading

Robert B. 
Rating:
5.0

Despite technical challenges and difficult personalities (of those waiting in line on a holiday w/e), Luke Williams provided excellent customer service!

Jeffrey T. 
Rating:
4.0

The service was great. The lady that check me and was very friendly and knowledgeable about the process. How was created when I returned the vehicle back not a very nice gentleman.

JANICE H. 
Rating:
5.0

I drove 26 miles and put in 2 gallons of gas. Does the truck get worse than 13 miles/gallon? I took a photo of the fuel gauge at the start and it was less than 3/4 full. Why the fuel surcharge?

Jamie W. 
Rating:
4.0

We rented on an incredibly busy day (evident from the lack of availability in the entire region) but when we got to the location only one person was working. There were trucks backed up from the drop off area to the street needing to be checked in, and at least 3 people in the customer service area picking up or dropping off the entire time we were there, and only ONE person was working. Makyla Taylor did a fantastic job dealing with each customer, apologizing for delays and processing customers as quickly as she could with an incredible amount of patience. SHAME ON UHAUL for putting her in a situation where basic service to customers was constantly apologizing. You are able to predict need based on reservations, you should be able to schedule more than one staff for peak times of service. Ms. Taylor needs a raise, and your district manager needs to seriously evaluate this store manager's capability.

ANGELA B. 
Rating:
5.0

Excellent customer service, convenient location. Thank you!!

TAMMY M. 
Rating:
5.0

Outstanding customer service! Triple A rating!

Randy M. 
Rating:
5.0

Best van rental ever! Clean, comfortable, easy to drive, good A/C, good gas mileage. And the counter staff was awesome as well.

Dena M. 
Rating:
2.0

The storage I had reserved was not available when I got there, they charged double milage on the truck rental.

BRENDA B. 
Rating:
4.0

A/C did not work.

JOHN H. 
Rating:
1.0

Truck reservation that was scheduled at least a month in advance wasn't available and I had to wait 1 3/4 hours for truck to be available. Staff blamed this on inaccuracy of online system. Upon return of truck (driven 13.9 miles after which I put 3.3 gallons of gas in the truck) I was charged a total of $64 in fuel related charges. When I called the local office to dispute charges an attempt was made to credit my card appropriately however the person ended up charging me again versus crediting me. Some major employee training is needed at this location.

Ken L. 
Rating:
5.0

The gentlemen named luke who was managing the store at the time was extremely patient and definitely a good sport. Luke and I had a pleasant time conversing, he helped me out with what my options were what and helped me come to the best end solution for what I needed. Luke had a good sense of humor and made me glad to be there the process took awhile but I did not mind because his customer service was excellent as well as the plethora of phone calls from customers to his managers, even on the phone he was still somehow able to keep us flowing in the right direction while ALSO helping out the new employees that he had to assist and train all while keeping a big grin on his face I would recommend luke and u-hual here on 15 501 to anyone who needs to move anything. Vickers road is the place to be

MICHELE S. 
Rating:
5.0

Great staff. Very helpful and friendly.

Houston P. 
Rating:
2.0

50 minutes to get equipment. 1 guy working and a line out the door.

ARTHUR P. 
Rating:
4.0

Transaction was smooth, equipment was ready and queen. Helpful staff!

DANA W. 
Rating:
1.0

Get a correct email address for your customers. Called and waited on hold for an hour to tell you that you had my email address for someone else and I didn't rent a uhaul truck. I was told it was taken care of but obviously it wasn't removed. Please fix it!!!

GABRIEL M. 
Rating:
5.0

Guy at the front was great to work with and made everything easy. Def recommend this location

JEREMY B. 
Rating:
3.0

Improve Clarity on explaining cost changes from online reservation to contract end by service attendance.

FRANK A. 
No reviews have been submitted for this location.

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