There was a new employee who seemed overwhelmed and didn't receive much help from her manager. We waited in the empty store for 20 minutes waiting for someone to come and help us. Then, It took us over 40 minutes to get our truck - and we were the first ones in line.
Moving Truck Rental in Chapel Hill, NC at U-Haul Moving & Storage of Chapel Hill
Moving to or from Chapel Hill, NC 27517? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Chapel Hill.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Chapel Hill
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chapel Hill, NC.
Cargo vans and pickup truck rentals in Chapel Hill, NC
U-Haul cargo van rentals and pickup trucks in Chapel Hill, NC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chapel Hill, NC 27517. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
This truck was far too old and had some serious safety issues. It should not have been on the road. I will be in contact with UHAUL regarding some further complaints.
My pickup location was changed right before my reservation. (No. I was not notified. If I hadn't checked the night before, I would not have know the location got changed. Even the woman at the Uhail location said my reservation was not on her list the night before.) It was also pushed back by 30 min, but not extended by the same amount. When I got to the store, I still had to wait inside for over 20 min to pick up the key to the truck.
More staff to assist. Improve your WiFi so your app works better in your location
Staff was beyond nice!
Fix bugs in the app. Very frustrating ux. Allow for true 24 hr rental reservation for the daily rate. 1 day = 24 hrs
More employees - every time I go there is only one worker and multiple customers waiting in line. However, all the individual employees work hard, quickly, and are always nice. The other thing is that they are out of stock on many items over the two weeks that I visited multiple times, like art boxes and mattress covers.
I have a lot of respect for the work ethic of the manager, however, upon arriving to the location nobody was in the office whatsoever. While the manager was helping other customers with their reservations outside, we waited inside for an hour before we were attended to. I would suggest to improve upon this in the future that the manager should hire additional employees, or that employees be allowed to check out U-Haul reservations.
I gave this location a bad review because they overcharged me for my truck rental and when I notified someone about this they said they were making a note and that someone would call me back that day to sort things out. That was four days ago and I still haven't heard from anyone.
My experience was flawless and all the staff I engaged with were very professional and polite!
Your location attendant has no manners.
The place was very busy and unferstaffed.
Representative was friendly and helpful.
I have rented from you several times and the process has gotten quicker since my information is now in your computer. This saves me time checking in. I have rented several different vehicles and have been satisfied with all rentals - one less thing for me to sorry about! See you again - soon!
Was not given a call to confirm as was stated that I would. When I called to confirm I reached a woman from a national call center , I guess. She said my truck would not be where I booked it, but at a location 30 minutes away. She finally transferred me to Reservations and that person said that woman was wrong that my reservation was indeed where I originally had booked it.
How about doing a special that after you rent 4 times you get a free rental?
Under staffed. Long wait for service. After the wait service was excellent. Very friendly and helpful.
The representative who helped us with questions was super helpful, friendly and knowledgeable. She had a positive attitude, despite the store being very busy.
Great Experience except the App should be improved to make it easy use.
The process was smooth and good. I can't think of a way to make it better.
Move went off without a glitch! Thanks much.
Nothing staff was polite and friendly and professional
Great service! Great people!
Using mobile device to pick up vehicle was a nightmare. Nothing was clear. Had to keep calling customer service at 6am on a Sunday. More clear instructions need to be provided
Good experience, a few buts: - Key of truck seemed glitchy. Turning it 180 helped. - Phone attendent offered me a mileage rate, at desk they gave me another, finally desk clerk graciously agreed to the previous rate, but a note should have been made of it. - I forgot the dolly and it was not charges, which is cool - I made it a point to fill up the tank to 3/4 when I had received it at 2/3, and I was still discounted $7 for 2 gallons of gas. Not cool. Otherwise, great equipment for the job. I appreciate you guys being there.