Customer Reviews for U-Haul Moving & Storage of Chapel Hill

4,337 reviews

102 Vickers Rd   Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

(919) 929-1133

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 929-1133

102 Vickers Rd
Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I only ordered a 26 foot truck, and a large dolly. I confirmed the day before, both were available and ready. When I showed up, uhaul didn't have the dolly, and said I could drive to Durham or elsewhere to see if one was available. I booked the truck 3 months in advance. If someone rents your items, you should have essential supplies for the use. It's unacceptable to think people can move refrigerators, washers, and dryers without a dolly. I was not very happy about this, especially since I was moving myself.

Denise R. 
Rating:
5.0

Customer did not leave a comment.

Kenyetta F. 
Rating:
3.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl N. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

The on line experience was terrible. Confusing texts, unclear instructions. Fix your digital presence!

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Chloe H. 
Rating:
1.0

When we arrived to pick up our uhaul that we had reserved it was no longer available. They then transferred us to another location where the customer service was horrendous. We were also promised free miles for our trouble but we never received them. We will be avoiding using Uhaul in the future at all costs.

Katie W. 
Rating:
3.0

The side window on the drivers side was broken and freely spinning while driving. Other than that the truck ran well.

Samuel M. 
Rating:
5.0

Keep up the good work

Michael O. 
Rating:
5.0

I was told to fill the tank for what gas I used. I did so! I filled 3 Gallons right before turning it in. I was charged 3 Gallons of gas from U-Haul on my final bill and I don't know why. I would appreciate this being refunded. Please call if you need more information.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
3.0

I had a reservation for a 6 by 12 trailer and when I arrived there were none available. I received no word via text or email that there were none there. They said that the college students moving took them all. This ruined my trip to PA where I needed to empty a storage unit. I have a Uhaul account, a storage unit in State College , PA and have rented trailers 20+ times. This was the first time this has happened. Not Happy

David S. 
Rating:
5.0

Customer did not leave a comment.

BRET B. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

My only advice is to alert customers of rental equipment confirmation survey BEFORE the customer leaves the lot. Otherwise, checkout (this young man was exceptionally polite and cheerful) and check-in were a breeze and the product was most helpful. I'll be back if the need arises.

Jill J. 
Rating:
5.0

The young lady at the Chapel Hill location was super nice and professional. I forgot her name

Hunter W. 
Rating:
5.0

Nothing, everyone that helped me was courteous and helpful. Very good experience.

Edward U. 
Rating:
5.0

It was great! Even when we switched to a larger truck a few days ahead, they were ready for us!

Holly C. 
Rating:
4.0

So, this was supposed to be a non contact mobile device rental, NO Nothing worked, pickup was 20 minutes. WiFi not working, person in line behind also same issue. Then nothing was special. “my card was only used to reserve the rental” Really?!! Whole process repeats: pay again, drivers license, then nothing related to a mobile pickup on line. I guess didn't expect more from U Haul “the brand”. People very nice, clean van, only two positives, experience was a “-“

David C. 
Rating:
5.0

Customer did not leave a comment.

LACY F. 
Rating:
5.0

Customer did not leave a comment.

Ronda J. 
Rating:
5.0

Outstanding customer service both at pickup and dropoff. This was the smoothest transaction I've ever experienced.

Donald F. 
Rating:
1.0

Charged 3 times. I couldn't get into my storage unit (not my fault) so I couldn't unload the truck and I was charged for the extra time too. I'm inconvenience and charged for it. That's a bad look.

Amanda J. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
4.0

Pleasant represent Hold time on the 🤳 over 20 mins.

RUFUS J. 
Rating:
4.0

When I entered the equipment drop off one of the employees almost backed into me because they were not watching :(

Hayden L. 
Rating:
5.0

We enjoy the people at this Uhaul location. This makes us come back to rent a Uhaul truck or van. Thank you.

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

Allan L. 
Rating:
5.0

The person who assisted me was very helpful and understanding. Her name is Angelica. Excellent Customer Service. Very professional and she actually cares about her customers. All employees in companies should be like her. The world would be a much better place.

debroah S. 
Rating:
5.0

It was a great experience, very friendly and professional employees, and reliable vehicles.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Jazzlyn Bethea was great.

ALLEN R. 
Rating:
4.0

Customer did not leave a comment.

Holly S. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Understaffed

John S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

BILL N. 
Rating:
5.0

The team there is top notch. Excellent customer service!

Ronda J. 
Rating:
5.0

Customer did not leave a comment.

Shana O. 
Rating:
5.0

Excellent and prompt service. Highly recommended. Thanks

Ali Y. 
Rating:
5.0

Awesome! No complaints - best UHaul location ever

Guillermo R. 
Rating:
5.0

Very well run facility, staff was wonderful.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

They forgot the dolly, but removed the charge as soon as I called. Always like this location!

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Theodore D. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

My order was ready. Staff was friendly, courteous and prepared.

Evelyn P. 
Rating:
5.0

Customer did not leave a comment.

GURI C. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Nothing could be improved—the staff was absolutely incredible. I wanted to complete this, just to brag on them. Everyone I encountered was friendly, helpful, and overall super positive. I was really impressed by the whole experience.

Kent B. 
Rating:
5.0

Angelique was fantastic. Friendly, responsive, knowledgeable

FRANK A. 
Rating:
3.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Howard Z. 
Rating:
5.0

Customer did not leave a comment.

Bob L. 
Rating:
5.0

Customer did not leave a comment.

Ferguson L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Online Move In 
Rating:
5.0

Great staff, clean vehicles and competitive prices all came together to make for a good experience and productive weekend. Thanks Vickers Road UHaul

Theodore W. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

The Customer Service folks at this UHaul were very helpful, courteous, and respectful. I appreciate their help and will continue to use their services. Thank you.

RUSSELL P. 
Rating:
4.0

Took about 30 mins to get the equipment even as a self check out because still had to get key from someone inside. Only staff inside, at counter, was helping customer and then went outside with them. They never returned while we were there. Thankfully someone else eventually came in about 15 minute later to help. I feel this wouldn't matter so much if there was no time limit on the equipment rental. Over all experience was above average though, the person who helped us was very nice and when i called in later to add hours to my rental the person picked up the phone relatively quickly and was nice and helpful.

Leslie W. 
Rating:
4.0

Customer did not leave a comment.

Vivian L. 
Rating:
4.0

parking was awkward

Angela A. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

LORRIE B. 
Rating:
5.0

Customer did not leave a comment.

mike P. 
Rating:
4.0

Customer did not leave a comment.

catharine B. 
Rating:
5.0

Staff checking in and out was extremely helpful. couldn't have ask for better help . Truck we used was clean and ready to go upon arriving at check in. Bringing truck back was fast and simple. Great Job. Thank you so much!!

Danny B. 
Rating:
4.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

It's always a pleasure doing business with this store.

Glenn S. 
Rating:
1.0

Jasmine is rude and hostile to customers. Her poor customer service attitude causes your other employees to have similar uncooperative behavior. I own and operate 3 businesses - I was shocked at the treatment I received which caused me to check that location on Google Business Reviews: A "2.3" out of 5 really says it all. I wish I had referenced the rating before coming in. I live about 3 miles from that location and definitely plan on sharing my experience with local Chapel Hill and Pittsboro residents.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

WHITCOMB S. 
Rating:
1.0

The cell data service at this location is ZERO. So all of the fancy app details you have require contact back to U-Haul servers - making it literally impossible to use the app to check out or return the vehicle. I still had to go inside the store and they advised to connect to their WiFi hotspot - that worked - if you are standing in their building. Walk outside of their METAL building and there is no WiFi. Super frustrating experience

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L.  |  First Impressions 
Rating:
5.0

Use unscented cleaning products.

Daran W. 
Rating:
4.0

When your order contains blankets and dolly and you are doing a pick up on mobile and none are in the truck, what do you do? Go inside and spend an extra 30 mins for them to figure out how to back these things off the contact so you are not charged for them and they are not expected on other side. Not a good process when these things are not available.

Peter D. 
Rating:
5.0

Everybody involved with the whole process were very professional and extremely helpful.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Hanne W. 
Rating:
4.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Dewayne V. 
Rating:
4.0

THe RV storage area really needed more frequent leaf blowing. Other than that it worked well for my needs.

Philip R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Jazzlyn was a great provider and help at the beginning and during my period with uhaul and I will be renting again.Thanks Ms. Jazz

phillip l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
1.0

We were charged a $25 cleaning fee! The truck was clean when I brought it back after three hours of use. Totally a hidden , not necessary charge. Never mentioned when I rented the vehicle or charged on previous rentals!

WILLIAM W. 
Rating:
4.0

I used to live nearby, in Chapel Hill, and used this location before. I live in Raleigh now but had a good experience before with this CH location, so I went a little bit out of the way to use it again.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Gale A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L.  |  First Impressions 
Rating:
5.0

Great staff, helpful and friendly!

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
4.0

The staff was very friendly and helpful. The truck was clean, but maintained? Clunky, shifted hard, driver side front dented, gas gauge never moved but it took $7 to fill it. I am 5'1" and it was extremely difficult for me to get in the cab. Need drop down or provide step stool. Could move seat forward, but not up. Moved steering wheel down as far as it would go, but was still in my way to see clearly.

Elizabeth G. 
Rating:
1.0

drop off was easy and efficient. Then they lost the trailer onsite and did not remove it from my account. I spent hours online and on the phone to get them to remove my liability for this trailer. Next time I will get a receipt on drop-off from the other business I rent from, but uhaul has annoyed me enough to not return.

JON E. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN F. 
Rating:
5.0

Staff was excellent. The GM van was not impressive at all. Actually dangerous to get in and out of front due to a lip by the running boards. No grab bars on side or back(?!). Suspension wobbly. Will try to rent another brand next time.

BERT B. 
Rating:
5.0

Customer did not leave a comment.

Azael M. 
Rating:
5.0

Perfect!!!

LORRIE B. 
Rating:
5.0

Everything was top notch! Staff was EXCELLENT! STAFF IS VERY COURTOUS AND HELPFUL.

GAY S. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

Quentin B. 
Rating:
5.0

Everything was great and very easy. Staff was top notch, very polite and helpful and equipment in excellent condition.

MICHAEL S. 
Rating:
5.0

Very confusing checkin process. Karen was very helpful when going through customer setvice

Rick S. 
Rating:
5.0

Very helpful and friendly staff.

Joanne H.  |  First Impressions 
Rating:
5.0

They were friendly and the place well kept. Would recommend and use again!

Nancy W.  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable, helpful and friendly.

BILL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip l.  |  First Impressions 
Rating:
2.0

Every time I go in there, there were issues. Exterior doors that didn’t lock, key cards that didn’t work. I had two climate controlled storage units and one covered RV parking. All we’re supposed to linked to auto draft, but they weren’t. When I’ve rented trucks or trailers they just give you the number and you have to go find it yourself. When renting trailers you have to connect and disconnect yourself. Poorly run in my opinion.

Lyndon L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cree M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chandrica M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
4.0

I marked number 5 as "no" because of a maintenance issue. I rented and paid for a CLIMATE CONTROLLED unit, yet the air conditioning was out for months. UHaul still charged me the premium rate. The staff was great and I knew it was not their fault. Luckily, I do not think any of my items were ruined.

Kathie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  First Impressions 
Rating:
5.0

Staff members Raven and Colt were exceptionally helpful.

Jean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  First Impressions 
Rating:
2.0

I had used this location about 1.5 years before. Precious the manager was great and everything I ordered was delivered. However this last experience was totally different. I had prereserved the truck and storage area. When I arrived for the truck they did not have the dolly that I had ordered. Since I was moving from a second story apartment with MANY boxes this was unacceptable!! The clerk did try to find a dolly from another facility but was not successful. The truck that was recommended did NOT hold all of my belongings. Also I thought I had reserved the largest climate controlled storage unit but when my truck with belongings arrived they did NOT have the unit Available. So I wound up having to rent 2 units which cost A LOT more. I would recommend that you personally check your truck and storage unit BEFORE your moving day. I didn’t and got scr***d. It wound up costing me significantly more than I budgeted for

Janelle M.  |  First Impressions 
Rating:
2.0

Air did not work. Units hot the entire 6 months. Management did not address my concerns for lack of temp control. There was a dead snake In one of the units.

Carlie B.  |  Overall Experience 
Rating:
5.0

We were sad to sell our RV due my husband's death, but we always enjoyed the rental place! You guys were so helpful!

HOWARD L.  |  Overall Experience 
Rating:
4.0

U Haul provided a clean, well lit, and secure storage space . The attendants were helpful and courteous. cover all a good experience

Beverly D.  |  Overall Experience 
Rating:
5.0

Superior staff and service

peggy c.  |  Overall Experience 
Rating:
5.0

Very secured place to park mid sized truck. Clean, well maintained and with access all the time using a secured code. I would certainly use their services again. Joseph on behalf of Jambo Freight LLC

Jambo F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith R.  |  Overall Experience 
Rating:
4.0

The gal behind the desk is wonderful. I’m just sorry I forgot her name. My only complaint is the lock on the door for our building broke and it was never repaired even tho we reported it a couple of times. The door did close but the added security of it locking was gone.

COLLEEN B.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff.

page f.  |  First Impressions 
Rating:
5.0

I used the storage facility for 4 and 1/2 years. There were no problems and everything was kept secure. The one problem I had was that U-Haul somehow discontinued my automatic billing earlier this year and treated me as though I had not paid my bill. It was eventually straightened out.

bob g.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
1.0

You make reservations then do not hold the equipment.

Thomas H.  |  Online Move In 
Rating:
1.0

long wait, staff struggled with the process and IT systems Phone support was extremely poor, on hold for over and hour or call disconnected. Online support extremely poor. At this site storage lockers only accessible during office hours Building entrance limited to one end of the building even though locker and door are at other end of building. Staff are frustrated and made the Customer feel like a burden .

Mark K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mike M.  |  Overall Experience 
Rating:
5.0

The staff here is so helpful and just nice. Would highly recommend!

Judy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahesh R.  |  Overall Experience 
Rating:
5.0

Outstanding service very friendly staff my visits this time were both productive and fun

Arjun A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret P.  |  Online Move In 
Rating:
1.0

Was much more of a hassle than it should have been. Throughly disappointed that it took 2 hours to get my storage unit once I arrived

Jason L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cullen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

I was greeted with a friendly smile and everyone was so helpful. I decided to get a bigger space and they had no problem redoing the paper work. Would highly recommend this storage facility.

Nancy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riley A.  |  Overall Experience 
Rating:
5.0

Great staff, clean facility and convenient hours. Prices are quite competitive. What more could you ask for?

Alan R.  |  First Impressions 
Rating:
5.0

Very helpful.

Cheryl T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT W.  |  First Impressions 
Rating:
5.0

Best customer service I have had yet from a moving and storage facility location. The GM here is outstanding.

Gordon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vic D.  |  Overall Experience 
Rating:
5.0

Jonzay and Philip were amazing while I had to navigate a locksmith after losing my key, including assisting me finding the locksmith.

Karen M.  |  Overall Experience 
Rating:
5.0

This is the busiest Uhual I have ever seen! The General Maanger, and his staff went above and beyond to help me with my returns, and storage. I traveled across coutry, and drove more than 20 hours to reach my destination. They were the kindest and most professional staff; and I was truly appreciative of it. Initially I was scheduled at another location, but they couldn't accommodate the storage I needed, so I found and transferred to this one. I'm very glad I made the switch. Luke Williams is the General Manager I believe. He was extremely patient and helpful with each of us - his customers; and the place was swamped with trucks being dropped off. I was impressed with his resolveand patience! Very glad I chose this Uhual location instead! I will definitely recommend others to them. Thank you!

Cree M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa T.  |  First Impressions 
Rating:
5.0

really busy facility and may need additional staff during peaks times

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcia P.  |  Overall Experience 
Rating:
1.0

Precious ran a tight and welcoming ship. Luke has been rude and arrogant, two hours late, told me he didn’t like my attitude and he had his masters and was the manager and he didn’t care. We have been 2 weeks with no air and he was on vacation and not available.Need I say more ?

Dorothy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy A.  |  Overall Experience 
Rating:
5.0

Top notch

Kenneth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith K.  |  Overall Experience 
Rating:
5.0

Everyone was so friendly and helpful. Unit was clean and carts readily available.

Dena M.  |  First Impressions 
Rating:
5.0

Super friendly and helpful

Riley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
1.0

U-Haul truck reservation that was part of the Storage order was not avaialble. I made the truck reservation well over a month ago for 11 AM pick-up yet when I arrived I was told that there was no truck available and that the "online resevation system is not accurate". I traveled in to Chapel Hill from Pennsylvania to helpmove my son and this created a major issue for us. A truck was provided to me at 12:45 PM however this almost 2-hour delay was unacceptable. I will now think twice about renting from this location for future moves (August).

Ken L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
4.0

The turning off the alarm system by first putting access code into a different keypad was a little confusing. Overall liked the process and the facility very much. Employee on-site was very helpful.

Andrew P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Good investment

DELORES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BILL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  First Impressions 
Rating:
5.0

very helpful and friendly manager.

Michael P.  |  First Impressions 
Rating:
5.0

Precious was just so personable and helpful, she's a real gem!!

Patrick G.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and efficient.

SUSAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUJIAN Z.  |  First Impressions 
Rating:
5.0

The staff, at the location and time of my interaction, provided excellent customer service. I could not have expected anything better.

Ethan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan M.  |  Overall Experience 
Rating:
5.0

Very helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.

Bill G.  |  First Impressions 
Rating:
5.0

Outstanding facility and service

Charles T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  First Impressions 
Rating:
5.0

Cameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!

LAURA E.  |  First Impressions 
Rating:
5.0

Storage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.

Bohdan H.  |  First Impressions 
Rating:
3.0

There was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.

sue s.  |  Overall Experience 
Rating:
5.0

We were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M.  |  Overall Experience 
Rating:
1.0

My car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.

Kelly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

They kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.

Mike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jordi T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  Overall Experience 
Rating:
5.0

Nice staff

David L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph T.  |  Online Move In 
Rating:
5.0

Staff is very helpful.

John N.  |  First Impressions 
Rating:
4.0

While I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.

Yuliana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

This location is great.

Joseph R.  |  Online Move In 
Rating:
5.0

The staff over the last 3 years have been wonderful to work with, especially Patience. Thank you!

Giselle N.  |  Overall Experience 
Rating:
5.0

Precious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. Wayne

Wayne S.  |  Overall Experience 
Rating:
2.0

While I’m sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfair

Roland B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levi J.  |  Overall Experience 
Rating:
5.0

The lady that signed me up was more than Pleasant she was friendly.

Kathryne D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
5.0

Precious & her staff are fantastic to work with. RT

RON T.  |  Overall Experience 
Rating:
5.0

Nice folks helped me out at the front desk.

John M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  First Impressions 
Rating:
5.0

Great staff, organized, very nice. Would definitely recommend!

Shannon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY V.  |  Overall Experience 
Rating:
5.0

Precious was very helpful. Easy to move in, clean, nice experience!

Levi J.  |  First Impressions 
Rating:
5.0

Great Uhaul. Great experience. Excellent staff with Jay and Colt.

Ann N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

The staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.

PAUL M.  |  Overall Experience 
Rating:
5.0

Friendly, caring ,cooperative and helpful. Excellent job.

Douglas B.  |  First Impressions 
Rating:
4.0

Facility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.

brian g.  |  Overall Experience 
Rating:
5.0

Very professional. More info required than I had expected.

Roland B.  |  First Impressions 
Rating:
5.0

Have relied on this facility many times. They go out of their way.

Kirstin T.  |  Overall Experience 
Rating:
5.0

The entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.

Celeste Y.  |  First Impressions 
Rating:
5.0

We were extremely pleased with every facet of the facility.

William M.  |  Overall Experience 
Rating:
5.0

Convenient location for me and well run facility.

Audrey W.  |  Overall Experience 
Rating:
4.0

When we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.

Kia Chanel A.  |  Overall Experience 
Rating:
5.0

thanks

Stan C.  |  Overall Experience 
Rating:
3.0

$30 gas charge is outrageous but was an okay experience

Darleen N.  |  First Impressions 
Rating:
5.0

Very assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I received

Aleem A.  |  Overall Experience 
Rating:
5.0

None

ROBERT L.  |  First Impressions 
Rating:
5.0

Three years of easy use.

Sarah H.  |  Overall Experience 
Rating:
4.0

Great experience and but office was understaffed for beginning of the school year rush.

emily k.  |  Overall Experience 
Rating:
5.0

Facilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.

lamont a.  |  Overall Experience 
Rating:
5.0

J was great!

Ann N.  |  First Impressions 
Rating:
5.0

Customer service was excellent

Aleem A.  |  First Impressions 
Rating:
5.0

Colt Short checked us in and was very helpful. He explained everything and was available for additional questions.

Donna I.  |  First Impressions 
Rating:
4.0

Almost never anyone in the office and staff member was not helpful and basically rude. Rough day?

Gina V.  |  Overall Experience 
Rating:
5.0

Staff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.

Kevin W.  |  Overall Experience 
Rating:
5.0

Staff were terrific. Place was very clean. Would use again.

Ed J.  |  Overall Experience 
Rating:
4.0

Storage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.

David R.  |  Overall Experience 
Rating:
5.0

Good space, good access, good staff. Thank you.

JANE B.  |  Overall Experience 
Rating:
5.0

Staff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.

Jonathan W.  |  First Impressions 
Rating:
4.0

Seamless pleasant experience

Kirstin T.  |  First Impressions 
Rating:
5.0

Staff was very friendly and especially accommodating. It was a smooth transaction.

david w.  |  Overall Experience 
Rating:
5.0

We appreciate the quality and convenience of the facilities and helpfulness if staff.

BENJAMIN K.  |  Overall Experience 
Rating:
5.0

Great location and service.

John N.  |  First Impressions 
Rating:
5.0

Very smooth. The gentleman who helped me explained everything thoroughly.

James U.  |  First Impressions 
Rating:
5.0

When my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.

Barbara C.  |  Overall Experience 
Rating:
4.0

I stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DS

david s.  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.

Lynda B.  |  Overall Experience 
Rating:
5.0

great service. very helpful staff

Janelle M.  |  First Impressions 
Rating:
5.0

So far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19

david s.  |  First Impressions 
Rating:
1.0

Customer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPY

ELLEN S.  |  First Impressions 
Rating:
5.0

Any time I went in they were friendly and helpful. Thank You!

Dreama S.  |  Overall Experience 
Rating:
5.0

Every time we visited staff was helpful and entire facility was clean and well kept.

SHONA T.  |  Overall Experience 
Rating:
5.0

The GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.

William M.  |  First Impressions 
Rating:
5.0

My experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.

Matt V.  |  Overall Experience 
Rating:
5.0

Chris was very helpful.

Ed J.  |  First Impressions 
Rating:
5.0

Excellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.

Sharon P.  |  Overall Experience 
Rating:
5.0

Staff was great!

COREY L.  |  Overall Experience 
Rating:
5.0

Easy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.

Anh N.  |  Overall Experience 
Rating:
5.0

Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.

JOHN B.  |  First Impressions 
Rating:
5.0

Customer service was excellent!

Seth W.  |  First Impressions 
Rating:
5.0

Nice place, clean and well lit & maintained.

Corinne D.  |  Overall Experience 
Rating:
5.0

loved the carts for unloading and loading

Katherine S.  |  First Impressions 
Rating:
5.0

Staff was friendly each time we interacted.

dDavid M.  |  Overall Experience 
Rating:
5.0

The staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!

JAMES C S.  |  Overall Experience 
Rating:
5.0

The Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.

JANICE R M.  |  Overall Experience 
Rating:
5.0

All the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.

Richard F.  |  Reservation 
Rating:
4.0

Thanks!

Monica Y.  |  Overall Experience 
Rating:
5.0

very friendly and helpful

MARGARET S.  |  Overall Experience 
Rating:
1.0

The GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.

Drew M.  |  Reservation 
Rating:
5.0

None

joe f.  |  Overall Experience 
Rating:
5.0

Great staff...

Yolanda L.  |  Overall Experience 
Rating:
5.0

Nice clean Place very friendly staff completely satisfied with my experience

Vernon W.  |  Overall Experience 
Rating:
5.0

great service

Mamadu C.  |  Overall Experience 
Rating:
5.0

Chris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It’s a real pleasure getting to deal with him.

Mark C.  |  Reservation 
Rating:
5.0

Great experience!!! Highly recommend U-Haul storage.

Altea T.  |  Overall Experience 
Rating:
4.0

Everything is good. The only complaint I have is that they never told me that I should make an appointment 24 hours before I pick up my Ubox from the warehouse.

Sheng L.  |  Overall Experience 
Rating:
5.0

I did not actually visit the U-Haul Moving and Storage facility because I hired moving helpers, however the move was efficient and well priced. I would recommend to anyone.

Isabel R.  |  Overall Experience 
Rating:
5.0

.

Marvin S.  |  Overall Experience 
Rating:
5.0

Christopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!

Rick B.  |  Reservation 
Rating:
4.0

You seemed a little understaffed so service was slow on a Saturday afternoon. When the staff got to us, they were very helpful.

Kevin W.  |  Reservation 
Rating:
4.0

Thank you Uhaul

Melaneia N.  |  Reservation 
Rating:
5.0

Great experience with UBox for our move.

Riley M.  |  Overall Experience 
Rating:
5.0

The staff at this location is the most helpful and friendly of any storage facility I have ever used.

Cindy S.  |  Overall Experience 
Rating:
5.0

Great customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!

Emily T.  |  Reservation 
Rating:
5.0

Wonderful!

Gwyn M.  |  Overall Experience 
Rating:
1.0

I did not use this storage reservation and could not cancel the reservation online.

Pamela M.  |  Reservation 
Rating:
5.0

The employees were always super nice and helpful and seemed to be in great moods. The units were spotless and the place always smelled clean.

TERRY E.  |  Overall Experience 
Rating:
5.0

Very pleased

David E.  |  Overall Experience 
Rating:
5.0

All personnel very nice.

Barbara T.  |  Overall Experience 
Rating:
5.0

I have always felt that the staff was helpful and courteous and that my belongings were secure in the facility. I would rent storage from UHAUL again in the future and would recommend to a friend.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Excellent management here. we will do business with them as needed.

Bob J.  |  Overall Experience 
Rating:
5.0

Chris is an excellent manager.

Carl S.  |  Overall Experience 
Rating:
5.0

Chris and his staff are the friendliest and most helpful! Cleanest facility I've ever seen. Will definitely recommend this U-haul location to others! Thank you for making this a positive experience!

Bev A.  |  Overall Experience 
Rating:
5.0

Top notch facility and excellent customer service.

Chris K.  |  Overall Experience 
Rating:
5.0

Everything is great !!! I would like to recommend this U-Haul Storage Facility to my friends and continue to use for my future moving and storage. Thanks a lot !!!

Xiaobo M.  |  Overall Experience 
No reviews have been submitted for this location.

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