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Jonathan MCustomer Reviews for U-Haul Moving & Storage of Chapel Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super helpful gentleman when i arrived. He completely guided me through unhooking the auto-transport. Appreciated his attitude and nature.
Robert KI would like to say thank you for the great staff!! Everyone was always so helpful. I would have liked the lighting to be a bit better, but overall it was only one of my units that needed better lighting. The other unit was great!
Cathy S | Overall ExperienceDid have a couple broken items
ANNA RJoseph Paige is an exemplary professional. He is outstanding and deserves to be recognized. All the staff I interacted with were very pleasant and professional. I hope Uhaul will take care of their employees at this location. The employees need adequate internet to do their job, and customers should not be hindered bc of lack of internet services. You have a pregnant employee and the office chairs are unacceptable for all your staff; no back rests, all different old chairs. They work hard. Show up for your employees!
KRISTINA GThe associates at this Uhaul are always wonderful and helpful
mary e | First ImpressionsGreat folks. Love dealing with them.
LOUIS GGreat Customer service and facility!
MARK Rwould like to receive a phone call from management. Not from vickers road staff please! Had appointment set for pick up of our ubox. When I arrived they were NOT expecting me. ubox was not on trailer. Had to wait 2 hours for new staff to arrive to move ubox onto trailer. I lost time & money as movers were being paid to wait to unload ubox @ dif-ferent location-. Pub-lic storage gave me a 93.00 price vs. uhaul 160. So your prices are almost double the competition.
frank fjoseph was extremely friendly and helpful
Pamela T | First ImpressionsThe female service provider was very nice and tried to be helpful, we tried to add my son as a driver but your system would not recognize his Hawaii license. Instead of trying to help another male service provider was very rude and just told us that was too bad.
SHARI CThank you, thank you thank you thank you so much. I cannot thank you all at U-Haul enough. I may not remember all of your names, even the ones out on the grounds I remember every phase that I saw that you diligently helped in every effort that I needed, as I rented the storage All the ways to know the proper information. The young ladies that helped me are exceptional and professional, may the peace of God be with you all and thank you, U-Haul staff friends, grateful heart., Hart
TRACY H | First ImpressionsReservations/pick up/ communication across the corporate and local offices need to be improved. My move was delayed by 8 hours because of company error without compensation.
KRISTEL BOverall great experience. The facility is very clean and well maintained.
Samuel W | Online Move InI had a great experience from start to finish. I was able to secure my unit on the spot, got a free month's rent, and just had to call and let them know when I had everything moved out to stop the payment which happened immediately.
Pamela A | Overall ExperienceStaff went above and beyond to help us in a difficult time.
donna b | First ImpressionsThe staff were so friendly and helpful. Great selection of moving supplies
JONATHAN AThe agent at the facility was very helpful in ensuring I was fully informed and that all my needs were met. I commend him.
Keith A | First ImpressionsEveryone was fantastic! They above and beyond to figure out a get me setup with my neeeds. Highly recommend!
MATTHEW DHad a reservation at 6:00am for a 15' truck that I had reserved the week before. Got a confirmation email saying it was all good and ready to go. Showed up on sight to do the 24/7 pick-up and kept being redirected to an error page, saying I had no items on hold. I called the customer service line and found out my truck had never been reserved in the first place. Luckily, the representative upgraded me to a 20' that was available, but even then, it wasn't in the correct place in the lot according to the map, and it was the display vehicle. Just annoyed at the whole process, which made it so I didn't leave the lot until 6:30am, so I had a delayed start to my move.
Catherine MThis U-Haul facility was really helpful and I was a day late turning in my truck. Even though that was true, they called and offered me a free month of storage because I was struggling financially and they knew I could really use it. During my move from Wilson to Gastonia, U-Haul has really come through for me and the location in Chapel Hill made it a lot easier.
RYAN J | First ImpressionsThis location is my go to for rental equipment. The staff has always been very friendly and helpful. I really like dealing with this location.
Steven JFast service, polite employees
PRECIOUS WWe needed you! Once more....truck & short term storage. -- thank you.
LEE C | Overall ExperienceThis has got to be the friendliest U Haul location I have ever been in. The staff is so nice I just want to hang around there! Everything went well. I even forgot a suitcase at the location and they safely kept it there for a few days until I returned.
DEAN PThis is by far the best U-Haul center that I have ever used. There were multiple representatives on duty to check customers in, so the process was very pleasant and efficient. They are welll stocked with equipment, and rental return was quick and easy. The staff just seems to have a really friendly attitude and made the overall experience enjoyable.
GREGORY MVery nice and personable staff. Clean vehicles and well-stocked supplies!
CARL FThe staff were friendly and helpful but we didn’t go into the unit until after hours. There was a dead mouse in the unit and it wasn’t as clean as we had expected for an inside climate control unit. I did call the office and they said they would check the mice situation in that building
Janet J | First ImpressionsWAS TOLD AT PICK-UP THAT PRE-ORDERED DROP-OFF LOCATION WAS NOT AN OPTION AND THAT I HAD TO CALL A NUMBER THEY GAVE ME BEFORE DELIVERY TO MAKE SURE THEY WOULD ACCEPT THE TRUCK THERE. WHY, AS BOOKING WAS ALREADY CONFIRMED TO ME BY EMAIL? WHEN I ASKED WHY, THE (OLDER) GENTLEMAN THERE RAISED HIS VOICE AND JUST SAID THAT IS HOW IT IS AND THEY COULD GIVE ME MORE FREE MILES IF NEEDED (WHICH I DID NOT NEED)! ALSO HAD TO ENTER MOST INFORMATION I DID ONLINE ALREADY AGAIN (WHY?). THE GUY HELPING ME WAS NEW AND IN TRAINING, WHICH IS FINE (AND HE WAS VERY POLITE AND DID HIS BEST). ALL THIS CAME ON TOP OF THAT I THE DAY BEFORE GOT A MESSAGE THAT THE 10 FT TRUCK ORDERED/CONFIRMED WAS NOT AVAILABLE AND THAT UHAUL WOULD GIVE ME A 15 FT INSTEAD. NOT CRISES BUT NOT WHAT HAD BEEN CONFIRMED! ALSO, WHY DO I HAVE TO RENT A TRUCK FOR 2 DAYS WHEN ALL I NEEDED WAS 4 HOURS TOTAL TO DRIVE 140 MILES? WILL NOT USE THIS PLACE AGAIN!
PEDER HThe trailer was very very old and not very clean inside. The door jammed in the raised position and we had to call for assistance, which came promptly. However the locking mechanism needs some work. We were thankful we were only using it in town because we would have been afraid to pull it on a long trip.
Janet JCheck-in took much too long. Despite 4 employees being present, I had to wait in line for the 1 that was actually working. Then I had to wait another 10 minutes or so because "the system was down" -- no one (including the manager) had any idea what to do. Nonetheless, I did get the equipment I needed (although it included a nice helping of gravel in the bed). The return process was quick, easy and friendly.
WARREN LKenya was amazing!
JESSICA VGreat location to rent from and trailer was in excellent condition.
MYRA CI will say it's very warm even in the "climate controlled" section of the building. I have temperature sensitive items in storage and I'm hoping they will not need to be documented for insurance purposes. Thank you.
Patricia V | First ImpressionsExcellent experience at this location.
NELSON FThey made a bunch of mistakes regarding my billing and I'm still waiting to hear back about why I have two separate receipts for one rental and why they charged me for gas when I filled the tank up before I brought it in.
JASON MGood plase
NICOLAS LI don't know if the trailer was clean because my brother-in-law picked it up. The people who worked in the office and outside were all accommodating and helpful.
MICHAEL HNo suggestions. Staff at this location very friendly and helpful. Highly recommend this location!
LACY FMy unit door was damaged and open and hard to raise lower and unlock.
Michal J | Overall ExperienceThe process was easy fast and cheap so I give them a 10 out of 10 and I would recommend them
angel j | First ImpressionsExcellent service and facilities
John SGreat service.
Ashley SMy pick up and drop off experience was perfect.
JOHN FStaff was very helpful
DALE P | First ImpressionsEasy check-in and effortless return -- really couldn't have been much better!
WARREN LJazzlyn and her team gave excellent service would definitely recommend to anyone in the future
Jahmon C | First ImpressionsI was told the truck had to be returned to the location I picked it up at and was charged over 70 miles extra I am not happy and will be contacting corporate about this
VINCENT MNothing
GERALD GEveryone was convenient and courteous, welcoming with a smile.
MARK P | First ImpressionsNot lie about how fill the tank is on the trucks and then scam people when they fill them back up and say the meter is lower than it is. 1 out of 10 experience.
DOMINICK CVery friendly folks at the counter!
ROBERT HThey knew what they were doing thankfully and helped sort out the issue with the furniture pads.
Melissa AI rented a one way trailer. It was supposed to have barn doors but had a roll up. The agent called several different locations but couldn’t find one with barn doors. The trailer had several places where minor damage had occurred. I asked them to mark each one and I took the trailer. When I returned it in Lexington TN, I pointed out the spots that were marked. Other than that everything was fine.
WILBUR SI really like being able to rent these trailers for moving motorcycles. The fees are low and the equipment is much better than anything I would own.
MICHAEL CReally can't think of anything as my experiences with this location has always been great.
MICHAEL SFantastic service as always.
KRISTOFER SAssociate could have been more welcoming and actually walked over to the truck to check it out and answer questions
GOPINATH CLet’s see here. Started with picking up a truck, one way for 244. First truck didn’t start. Got a second one, no gas and was told lot worry about the contract details. Was originally til the end of the month (February) 4 days go by and I’m being asked for renewal payment , then another couple days go by, was threatened to pay more and more or have cops coming saying the truck was stolen. When finally getting to destination to unload the truck seemingly was loosing its breaking power. Roadside for uhail said to not drive it but the location didn’t care the threats got greater. Even my mom called to verify but they wanted me to drive it back against the advisement of U-Haul with no brakes and leaking fluids. I would never recommend renting here. Never have I had a location have a sheriff on standby whom was demanding payment in their behalf. Now I wake up and another contract has been updated and my card again charged ….fraudulent behavior
Joshua BThe staff member who helped me was friendly, personable and effective. That experience makes a difference.
DANIEL S | First ImpressionsQuick and easy
Maria IFriendly and knowledgeable staff, I would highly recommend.
sam s | Overall ExperienceThe truck needed windshield wipers replaced.
MARCUS CThis location is always a pleasure to do business with. Service is always excellent, equipment is always ready and in great shape and I am in and out quickly. Staff is always very friendly and helpful.
Michael SThe rental was so clean! Great folks too!
DEBORAH BU-haul bought this storage facility after I had been using it for several years. Pros: The staff are polite and helpful Facility is clean Trucks and packing materials available on site. Cons: No security system on units, no entry restrictions Systems staff have to use do not function well (or staff need to be trained) Policies are stupid (i.e. you have to use THIS kind of lock, even if you already have a better one) Pricing is high compared to competitors AC units on site need maintenance (they are LOUD)
RUBEN F | Overall ExperienceThe trailer did leak onto quite a few of my belongings after going through some light rain
MADISON CKenya and Joe were the absolute best i will only being using this location in the future even if that means I have to wait. 10 out of 10
LADONNA SCustomer service was awesome, the best crew I ever worked with. I continue to rent from you every time I need a rental. I truly appreciate your staff always a great crew.
SANDRA EJazzlyn and her team make moving and storage rental seamless and easy process which is very helpful during an potentially stressful time. They are always pleasant, professional and efficient. I will continue to use this location for my moving needs. Highly recommend!
LOVEY I | Overall ExperienceThe staff here could not be more friendly, helpful and knowledgable.
Jeffrey KFriendly and helpful staff, Jazzlyn at the desk was friendly, patient, and quick to attend to my needs and answer my questions. I left and forgot some furniture screws in the cup holder of the vehicle. George promptly found them and called my phone to let me know. He even neatly wrapped them for me. Thanks guys! UHAUL give these folks a raise!!
SAMUEL Lstaff is wonderful and process was fairly quick and painless. first month free storage is a deal so good you can't beat it with a stick!
Halle H | First ImpressionsFriendly and helpful staff. Very responsive
COLIN SLower your prices
Kylie KStaff at this location is really great. Much better than a few years back.
Christopher M | Overall ExperienceJazz gives the BEST customer service!!
ANTONIO SToo many hidden costs. People assume the 19.99 is the sole rental charge. It is misleading.
CHARLES PI had to call the manager a few times and she was always quick to solve my issues fully. I have not had that experience at other places.
NATHAN G | Overall ExperienceThe rental price was reasonable and did not increase more than once in 6 years!
Shepard H | Overall ExperienceI have done business at this location on several occasions and it has always been outstanding.
Joe D | First ImpressionsMy storage unit was broken in to. Virtually all of my valuables were stolen or broken by the thief. I had paid thousands of dollars to keep my things safe and secure. And as it turns out I could have just thrown my things away and saved the money.
William B | Overall ExperienceWe have had our storage unit for 18 years since it was Ironclad Storage. The transition to U-Haul was seamless and we continued to have wonderful service. Thank you for the many years that you kept our priceless possessions in proper climate conditions.
JOHN A | Overall ExperienceI would highly recommend U-Haul Moving and Storage of Chapel Hill. They were wonderful to deal with and I will be back.
Kim M | Overall ExperienceFriendly, helpful staff. Great flexibility with truck reservations.
Carolyn B | Overall ExperienceVery nice staff that were always there to answer questions.
kimberly K | Overall ExperienceJazzlyn is a good, care-filled person who leads her team like members of her own family with respect for each of them. It pays off for the company’s customers, like myself, who always feel comfortable knowing their help and support is right around the corner.
Allen M | Overall ExperienceWe had the best possible experience with this facility. The customer service is exceptional! Everyone is helpful and kind. We highly recommend them for storage and truck/trailer rental services. We will be customers again soon when the next part of our family moves here.
Karen F | Overall ExperienceWonderful experience and wish could let everyone know how great this move extras been. Cuffs to Jazlyn, Jordan and Dre. Thx again
Rita H | Overall ExperienceMove out date was 8/29. Office was notified when I moved in that I would be out on 8/29 and notified when unit was emptied on 8/29. I am still receiving invoice with lien and penalty notice for not paying in Sept. Staff was very friendly when renting but not in settling bill on rental.
Jeannette S | Overall ExperienceSuper staff! They are friendly and knowledgeable. Will definitely continue to use this U-Haul in the future.
Ann M | Overall ExperienceGreat staff. Super helpful
Jeremiah W | Overall ExperienceNo complaints!! Clean, convenient and the staff rocks.
eileen g | First ImpressionsFor at least three days there was a huge pile of cardboard boxes blocking the entrance to the facility. It made exiting and entering the storage facility a hazard and prevented moving large pieces in and out. The staff did nothing to address the issue during the time. On another occasion, there was a dog grooming vehicle parked outside the facility that had a hose connected to the faucet inside. The hose was not connected properly and water was spilling everywhere for the entire hour I was present at the facility. The faucet was directly behind my unit and eventually was started seeping into my unit into a large pool. The water could have easily damaged items I had in my unit had I not been moving out that weekend. I informed staff and they communicated the issue to the person who was operating the dog grooming vehicle. No one offered to clean up the water in my unit.
Jarret K | Overall ExperienceAngelica was very helpful at any time . She made things work and brought joy to her work . She made it easy after our move . Our U-Haul visit also included a truck rental along with the storage space - she helped with all aspects .. Gold Stars all around !!!
Basil L | Overall ExperienceThe employees at this location are amazing! Every location I’ve been to has been great!
Stacy K | First ImpressionsWe really appreciate the storage access hours. The last place we stored had the most inconvenient hours and it made utilizing the facility a pain. The staff was friendly and helpful, and we even met someone who could help us with moving in the future. We love the spot.
Samuel W | First ImpressionsThis facility and the staff were great and helpful. The experience with the instructions from the toll free number to check in after hours were less than complete and confusing at best. We wet the alarm off every time we were there (because we didn't have good information/instructions). The bad part of that is that is seems to happen so often that no one even cares if an alarm goes off as there was no response.
Amy E | Overall ExperienceThe facility itself is nice and as expected. The online reservation and completion was a complete cluster. Not enough room here apparently to give all details.
Amy E | Online Move InThe only problem I had was people at counter on close out didn’t know how to reverse the payment nor interested in trying. We checked in on 5/26 and auto payment hit us on 6/21, and we checked out yesterday on 6/21. So now I have to deal with refund. .
Mark Y | Overall ExperienceEveryone was friendly and professional .
Dennis B | Online Move InHad to call the facility to clarify some questions that could have been answered on the web site. Specifically regarding homeowner's/renter's insurance. Otherwise the process was well done.
Richard W | Online Move InI have used UHUl on 15/501 for rental trucks and storage since moving to Chapel Hill 4 years ago. They have been extremely helpful and great to work with.
Lawrence M | Overall ExperienceWe called to get in later that day, we told by the on site agent we could get 24/7 access and after spending all day moving we couldn’t get in the building. I had to extend the truck agreement (more money for me) and now we have to go back this morning and deal with it.
Shay C | Online Move InFriendly, helpful staff, great facility
jane G | First ImpressionsGreat employee staff that provided great service.
DAVID C | Overall ExperienceThis is the second time I have used this particular branch for storage and rentals and every time we get excellent service.
Julie C | Overall ExperienceOver the course of a few months, we rented moving vehicles and storage units from this facility and the staff was extraordinarily helpful and friendly, very very accommodating to our schedule. Highly recommend!
Barbara G | Overall ExperienceIt was a good experience, plus I I received a free month of storage uses.
Jeffrey o | First ImpressionsJordan was knowledgeable and personable. Set me up with a new spot for my RV. Long term customer.
Jeffrey H | First ImpressionsVery helpful staff.
STEWART H | Overall ExperienceHorrible internet access point
Kenneth D | Overall ExperienceJourdan was super helpful and knowledgeable
Kevin R | Overall ExperienceGreat customer service. Jazz is a real asset.
Ardith P | First ImpressionsAwesome service
TASHA W | First ImpressionsUsed the storage for our boat for 3 years. It was reasonable at first as a means to cover boat and have electric. The electric only goes on few a few hours at night which is not good for boat battery I’ve been told. Rate increases of over 25% over the past 3 years we decided to move it elsewhere. It was clean, safe and convenient to Jordan Lake.
Ed R | Overall ExperienceJazzlyn is AMAZING! Very polite and easy to contact if you have questions or concerns about accessing the unit or truck. Wonderful experience!
Tisheika W | Overall ExperienceRV storage area needs some love and could be cleaner.. Lots of debris blowing around in there. I had to frequently bring my personal leaf blower to clean out off my RV space. Also - please ensure that there is always access to the RV dump station if needed. Otherwise, we had a great experience. Thank you!
Ed g | Overall ExperienceEverybody was very nice in the office, and all the shelves were stocked and clean. I’m happy to have this facility near my home and have the opportunity to have storage so close to home. I am slightly surprised at the higher price of the outdoor storage but the staff let me know. They just put an increase price in.. It’s tough these days with everybody charging higher prices, it’s almost makes it impossible
Barb Y | First ImpressionsOffice staff is friendly and goes above and beyond to help you. Great customer service.
Sherri R | Overall ExperienceAlthough my overall storage experience was good I do have one concern. I have used storage buildings for over 30 years , with various storage companies. UHaul is among the best but my last unit had a very bad rodent problem. I placed mice traps and poison ☠️ n the unit several times and the little critters still damages furniture. Just FYI. Thank you
ROBERT L | Overall ExperienceI love uhaul
AUNDRELL S | Overall ExperienceService personnel were helpful and friendly at all times. Thanks so much.
Thomas K | Overall ExperienceVery helpful staff and extremely convenient location!
Tisheika W | First ImpressionsThe onsite staff were exceptional at all times. They get 5 stars. The overall experience with U-Haul, the area manger and the facility get 1 star. The locked entry door to our facility (Building B near unit 012) has been broken for almost a year which mans our unit was NOT secure. We brought this to the attention of the staff many times and were told this was reported but it was NEVER fixed. We have been customers since May 2021 and had several units with U-Haul, our last unit was a 15x20. We planned to stay with U-Haul indefinitely but rates kept increasing and the 20% rate we were offered when we secured our unit and prepaid one year in advance was taken away by the area manager without any discussion. We appealed this decision and were told there was nothing that could be done to keep our business at the discounted rates we were promised. You lost a good customer who was paying $4000 annually for storage. We are now using Public Storage.
Carmelo C | Overall Experienceafter 5 years I had to leave. The asphalt in my parking spot developed a pot hole with an exposed edge right where my tires run. I waited 4 months to get it fixed, but nothing ever happened.
JOHN T | Overall ExperienceVery friendly staff. Costumer oriented
Mariell R | Overall ExperienceThe exterior door was never secured. It required no code to get in. The temperature was a constant 90 degrees plus. I complained to the office staff and got no response of any kind. And rain got in at some point, causing us to lose two twin mattresses and a sisal rug. You charged me $164.95 on 8/20/2023. I moved out the same day. Will I get refunded that charge?
John H | Overall ExperienceI don't understand why this isn't a 24 hour facility. I showed up about 30 minutes after operating hours closed and was very frustrated by an inability to access my unit. Other than this one incident, everything else was a good experience.
Brett B | Overall ExperienceI suggest increasing your pest control. We had ants in our unit and a mouse nest in one of our tote bags.
Jill r | Overall ExperienceExcellent Experience have recommended to friends
Douglas E | Overall ExperiencePeople, moving your kid or anyone is a right of passage in life and I must say UHAUL makes it a stress-free seamless process!! THANK YOU SO MUCH!!
diana l | First ImpressionsYou made it very easy for my son to move his belongings in and out with a rental van for the Summer. Thank you!
Mark C | Overall ExperienceAbsolutely perfect! I have rented space and vehicles several times. Jazz and the rest of the staff are always very helpful, professional and personable. Facility always clean and orderly.
JOHN L | Overall ExperienceStaff at this facility are very friendly and professional. They were always helpful and supportive at all times. Highly recommend this facility!
LACY F | Overall ExperienceStaff is very service oriented. We’ll managed.
Allen M | First ImpressionsThis was the best storage experience I've ever had. Too bad you can't get this type of service everywhere else.
Carol J | Overall ExperienceAlways helpful at this location...have used many times.
GEORGE H | Overall ExperienceAll the employees I met were extremely nice hand helpful. Great location will only use them when I have a need.
Francis N | Overall ExperienceThe only improvement would be the spider control. I found a few black widow spiders, many dead insects and a lot of webs. Everything else was great!! Thanks for your awesome service. Nate
Nathan N | Overall ExperienceWhen I rented my truck, I ordered 2 dollies and furniture pads but the place did not have any. I had to spend $200 on 1 dolly and pads. When I got the the storage facility I asked if I could use a dolly and was told by the manager that I had to rent one. Your customer service sucks. It's all about the money with Uhaul.
Curtis N | Online Move InStorage itself was great, could use an additional light sensor so lights don’t turn off while moving. I would really appreciate having the option to prorate storage - I had to pay $175 for one extra day given I did not have any flexibility. I would give 5 stars and recommend otherwise.
Marc R | Overall ExperienceGreat service. Would rent it again for surw
Prakash S | First ImpressionsStaff has been very helpful and responsive since I first contacted the facility. I reserved online an outdoor, drive up unit. The online reservation system is very easy to use and make changes. When I called the facility with a question that’s when I learned the system allowed me to reserve a space that wasn’t available. That’s the reason I didn’t choose 5 stars. The staff have been more that helpful.
Nina D | First ImpressionsExcellent, and clean
John C | Online Move InI have rented trucks, trailers and space from this facility several times. Always a great experience. Bonus points for Jazzlyn!
JOHN L | First ImpressionsWe rented our unit for nearly 2.5 years as we dealt with job offers in other cities due to COVID. Under Precious’s management and now Jazzlyn’s, we always received friendly, knowledgeable customer service and our belongings were safe. Would highly recommend this U-Haul location!
Morag D | Overall ExperienceJazz and her staff are very professional and makes the customer experience outstanding
Jim L | Overall ExperienceAMAZING CUSTOMER SERVICE!
Alesha F | First ImpressionsI love this place 5 stars
AUNDRELL S | Overall ExperienceGrateful for the patience and time given to us by Jazzlyn and the staff. They were helpful, accommodating, and understanding of our needs.
Brooke D | First ImpressionsGreat accommodating staff. I would recommend U-Haul to anyone.
ALISON J | First ImpressionsVery awesome team! Jasmine is a amazing manager,very friendly and professional.
Chaka V | First ImpressionsVery clean and helpful
Michael E | Overall ExperienceEntry doors to storage unit keypads weren’t functional, air conditioning in building didn’t work. Climate controlled units were often 90 degrees. Covered boat storage is filthy full of leaves and debris from other units. When renting trailers was told to go find it and connect it yourself. Owner is a crook, will charge you for damage you didn’t do. When I emailed to protest it he didn’t even respond.
Lyndon L | Overall ExperienceUnbelievable service!!!!! Management and staff at this storage facility was outstanding in all aspects of customer service. Highly recommend them.
ADAM B | Overall ExperienceOften the gated entry did not respond to remote
BRUCE C | Overall ExperienceThe storage units were perfect for my needs and the office staff always polite and helpful.
Sue M | Overall ExperienceExcellent customer service at this location. Staff very friendly and helpful!
LACY F | First ImpressionsThe facility is clean, well lit, easy to access. The staff are so helpful and friendly!
laura J | Overall ExperienceI have been a renter at storage units all over the US for more than 30 years. The experience at U Haul Storage in Pittsboro was one nightmare after another. The HVAC unit broke and it took 2 months to get the climate control back within acceptable limits. On another occasion, the manager said lightening struck the building, so it took more than 3 months to get the cards to open the door to our unit. We had to go to the front desk every time to have someone open up. Rude staff. Unhelpful. Disgruntled.
Mark S | Overall ExperienceJazzlyn Bethea is doing a great job as manager!
DORIS S | Overall ExperienceMy experience with UHaul Chapel Hill NC was excellent but my experience with UHaul Cambridge Boston MA (Main Street) was below average. The manager was extremely rude to me and my two friends even before he found out who we were and details of dropping off our UHaul truck on Sept 3 (1 day early). If you want to discuss details with me, call or text me (Sidney Ernest) at 407-493-1844.
Sid E | Overall ExperienceWell kept and managed storage facility. I can find nothing to complain about which is rare indeed.
John C | Overall ExperienceThanks
Keith A | First ImpressionsThe staff at this uhaul are wonderful! They make the experience such a pleasant one- hats off to them! The facility is clean.
laura J | First ImpressionsStaff is professional and attentive. The store Jasmine and her team pour everything entirely into all they do.
RICARDO Z | Overall ExperienceStaff and facilities were a-one. Just wasn’t going to meet my needs.
Deborah L | First ImpressionsMy unit was reserved and confirmed on 3 separate occasions and upon arrival it wasn’t available. We kept all documentation and it didn’t matter. After following your rules…and traveling 2300 miles…this was infuriating. I lost over $300 in rent and over 1 full day of exhausting travel trying to fix this issue. U haul rep at this location was slow, rude, obviously hated her job and awful communication skills. Horrible experience at this location.
Mabel W | First ImpressionsI rented a uhaul 10' truck with a tow dolly to hitch my car. The people who working that day were very helpful BUT my car was not properly attached to the tow dolly ultimately resulting to damage to my car. i would never recommend the services to anyone or use uhaul again.
MARK B | First ImpressionsBig thing AC does not work well
CURTIS H | Overall ExperienceThe ladies at this facility went above and beyond to make my moving transition as smooth as possible. Not only did they keep a great attitude they were fast and efficient. It was a very busy morning but they delivered exceptional service to every customer that showed up. They definitely deserve a raise.
JEFFREY M | First ImpressionsThe entrance I used into Building C has a gap in the entry floor. This not only makes it difficult to get a cart smoothly in and out but is also a fall hazard (the strip of yellow paint does nothing when you have arms full of storage) I ended up taking a pretty bad fall that lead me to seek medical attention for my hip. Lots of bruising to show for it. Thank you.
Patricia V | First ImpressionsFolks were both friendly & welcoming! Gave us a unit near door to help make our move from truck to storage easy on the 96 degree day in the hot sun!! Helpled with truck rental return also - easy peasy, thanks!
JAMESTHOMAS M | First ImpressionsPerfect location staffed by wonderful people!
Philip M | First ImpressionsTHe RV storage area really needed more frequent leaf blowing. Other than that it worked well for my needs.
Philip R | Overall ExperienceJazzlyn was a great provider and help at the beginning and during my period with uhaul and I will be renting again.Thanks Ms. Jazz
phillip l | Overall ExperienceVery helpful and friendly staff.
Joanne H | First ImpressionsThey were friendly and the place well kept. Would recommend and use again!
Nancy W | Overall ExperienceStaff were knowledgeable, helpful and friendly.
BILL R | Overall ExperienceEvery time I go in there, there were issues. Exterior doors that didn’t lock, key cards that didn’t work. I had two climate controlled storage units and one covered RV parking. All we’re supposed to linked to auto draft, but they weren’t. When I’ve rented trucks or trailers they just give you the number and you have to go find it yourself. When renting trailers you have to connect and disconnect yourself. Poorly run in my opinion.
Lyndon L | Overall ExperienceI marked number 5 as "no" because of a maintenance issue. I rented and paid for a CLIMATE CONTROLLED unit, yet the air conditioning was out for months. UHaul still charged me the premium rate. The staff was great and I knew it was not their fault. Luckily, I do not think any of my items were ruined.
Kathie Y | Overall ExperienceStaff members Raven and Colt were exceptionally helpful.
Jean M | First ImpressionsI had used this location about 1.5 years before. Precious the manager was great and everything I ordered was delivered. However this last experience was totally different. I had prereserved the truck and storage area. When I arrived for the truck they did not have the dolly that I had ordered. Since I was moving from a second story apartment with MANY boxes this was unacceptable!! The clerk did try to find a dolly from another facility but was not successful. The truck that was recommended did NOT hold all of my belongings. Also I thought I had reserved the largest climate controlled storage unit but when my truck with belongings arrived they did NOT have the unit Available. So I wound up having to rent 2 units which cost A LOT more. I would recommend that you personally check your truck and storage unit BEFORE your moving day. I didn’t and got scr***d. It wound up costing me significantly more than I budgeted for
Janelle M | First ImpressionsAir did not work. Units hot the entire 6 months. Management did not address my concerns for lack of temp control. There was a dead snake In one of the units.
Carlie B | Overall ExperienceWe were sad to sell our RV due my husband's death, but we always enjoyed the rental place! You guys were so helpful!
HOWARD L | Overall ExperienceU Haul provided a clean, well lit, and secure storage space . The attendants were helpful and courteous. cover all a good experience
Beverly D | Overall ExperienceSuperior staff and service
peggy c | Overall ExperienceVery secured place to park mid sized truck. Clean, well maintained and with access all the time using a secured code. I would certainly use their services again. Joseph on behalf of Jambo Freight LLC
Jambo F | Overall ExperienceThe gal behind the desk is wonderful. I’m just sorry I forgot her name. My only complaint is the lock on the door for our building broke and it was never repaired even tho we reported it a couple of times. The door did close but the added security of it locking was gone.
COLLEEN B | Overall ExperienceFriendly, helpful staff.
page f | First ImpressionsI used the storage facility for 4 and 1/2 years. There were no problems and everything was kept secure. The one problem I had was that U-Haul somehow discontinued my automatic billing earlier this year and treated me as though I had not paid my bill. It was eventually straightened out.
bob g | Overall ExperienceYou make reservations then do not hold the equipment.
Thomas H | Online Move Inlong wait, staff struggled with the process and IT systems Phone support was extremely poor, on hold for over and hour or call disconnected. Online support extremely poor. At this site storage lockers only accessible during office hours Building entrance limited to one end of the building even though locker and door are at other end of building. Staff are frustrated and made the Customer feel like a burden .
Mark K | Overall ExperienceThe staff here is so helpful and just nice. Would highly recommend!
Judy L | Overall ExperienceOutstanding service very friendly staff my visits this time were both productive and fun
Arjun A | First ImpressionsWas much more of a hassle than it should have been. Throughly disappointed that it took 2 hours to get my storage unit once I arrived
Jason L | Online Move InI was greeted with a friendly smile and everyone was so helpful. I decided to get a bigger space and they had no problem redoing the paper work. Would highly recommend this storage facility.
Nancy W | First ImpressionsGreat staff, clean facility and convenient hours. Prices are quite competitive. What more could you ask for?
Alan R | First ImpressionsVery helpful.
Cheryl T | First ImpressionsBest customer service I have had yet from a moving and storage facility location. The GM here is outstanding.
Gordon M | First ImpressionsJonzay and Philip were amazing while I had to navigate a locksmith after losing my key, including assisting me finding the locksmith.
Karen M | Overall ExperienceThis is the busiest Uhual I have ever seen! The General Maanger, and his staff went above and beyond to help me with my returns, and storage. I traveled across coutry, and drove more than 20 hours to reach my destination. They were the kindest and most professional staff; and I was truly appreciative of it. Initially I was scheduled at another location, but they couldn't accommodate the storage I needed, so I found and transferred to this one. I'm very glad I made the switch. Luke Williams is the General Manager I believe. He was extremely patient and helpful with each of us - his customers; and the place was swamped with trucks being dropped off. I was impressed with his resolveand patience! Very glad I chose this Uhual location instead! I will definitely recommend others to them. Thank you!
Cree M | First Impressionsreally busy facility and may need additional staff during peaks times
Richard H | First ImpressionsPrecious ran a tight and welcoming ship. Luke has been rude and arrogant, two hours late, told me he didn’t like my attitude and he had his masters and was the manager and he didn’t care. We have been 2 weeks with no air and he was on vacation and not available.Need I say more ?
Dorothy M | Overall ExperienceTop notch
Kenneth P | First ImpressionsEveryone was so friendly and helpful. Unit was clean and carts readily available.
Dena M | First ImpressionsSuper friendly and helpful
Riley A | First ImpressionsU-Haul truck reservation that was part of the Storage order was not avaialble. I made the truck reservation well over a month ago for 11 AM pick-up yet when I arrived I was told that there was no truck available and that the "online resevation system is not accurate". I traveled in to Chapel Hill from Pennsylvania to helpmove my son and this created a major issue for us. A truck was provided to me at 12:45 PM however this almost 2-hour delay was unacceptable. I will now think twice about renting from this location for future moves (August).
Ken L | First ImpressionsThe turning off the alarm system by first putting access code into a different keypad was a little confusing. Overall liked the process and the facility very much. Employee on-site was very helpful.
Andrew P | Online Move InGood investment
DELORES A | Overall Experiencevery helpful and friendly manager.
Michael P | First ImpressionsPrecious was just so personable and helpful, she's a real gem!!
Patrick G | First ImpressionsEveryone was very helpful and efficient.
SUSAN D | First ImpressionsThe staff, at the location and time of my interaction, provided excellent customer service. I could not have expected anything better.
Ethan B | First ImpressionsVery helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.
Bill G | First ImpressionsOutstanding facility and service
Charles T | First ImpressionsCameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!
LAURA E | First ImpressionsStorage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.
Bohdan H | First ImpressionsThere was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.
sue s | Overall ExperienceWe were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.
Douglas B | Overall ExperienceMy car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.
Kelly C | Overall ExperienceThey kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.
Mike K | First ImpressionsNice staff
David L | First ImpressionsStaff is very helpful.
John N | First ImpressionsWhile I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.
Yuliana R | First ImpressionsThis location is great.
Joseph R | Online Move InThe staff over the last 3 years have been wonderful to work with, especially Patience. Thank you!
Giselle N | Overall ExperiencePrecious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. Wayne
Wayne S | Overall ExperienceWhile I’m sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfair
Roland B | Overall ExperienceThe lady that signed me up was more than Pleasant she was friendly.
Kathryne D | First ImpressionsPrecious & her staff are fantastic to work with. RT
RON T | Overall ExperienceNice folks helped me out at the front desk.
John M | Online Move InGreat staff, organized, very nice. Would definitely recommend!
Shannon F | First ImpressionsPrecious was very helpful. Easy to move in, clean, nice experience!
Levi J | First ImpressionsGreat Uhaul. Great experience. Excellent staff with Jay and Colt.
Ann N | Overall ExperienceThe staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.
PAUL M | Overall ExperienceFriendly, caring ,cooperative and helpful. Excellent job.
Douglas B | First ImpressionsFacility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.
Brian G | Overall ExperienceVery professional. More info required than I had expected.
Roland B | First ImpressionsHave relied on this facility many times. They go out of their way.
Kirstin T | Overall ExperienceThe entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.
Celeste Y | First ImpressionsWe were extremely pleased with every facet of the facility.
William M | Overall ExperienceConvenient location for me and well run facility.
Audrey W | Overall ExperienceWhen we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.
Kia C | Overall Experiencethanks
Stan C | Overall Experience$30 gas charge is outrageous but was an okay experience
Darleen N | First ImpressionsVery assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I received
Aleem A | Overall ExperienceNone
ROBERT L | First ImpressionsThree years of easy use.
Sarah H | Overall ExperienceGreat experience and but office was understaffed for beginning of the school year rush.
emily k | Overall ExperienceFacilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.
lamont a | Overall ExperienceJ was great!
Ann N | First ImpressionsCustomer service was excellent
Aleem A | First ImpressionsColt Short checked us in and was very helpful. He explained everything and was available for additional questions.
MARK I | First ImpressionsAlmost never anyone in the office and staff member was not helpful and basically rude. Rough day?
Gina V | Overall ExperienceStaff was always helpful every time that I needed anything - carts, broom, a larger storage space on the day of a move - they came through.
Kevin W | Overall ExperienceStaff were terrific. Place was very clean. Would use again.
Ed J | Overall ExperienceStorage went very well. Truck rental was a different story. I had to pick up our 'reserved truck' from a different U-Haul facility 25 miles away vs 3miles away. An hour drive time added to our day.
David R | Overall ExperienceGood space, good access, good staff. Thank you.
JANE B | Overall ExperienceStaff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.
Jonathan W | First ImpressionsSeamless pleasant experience
Kirstin T | First ImpressionsStaff was very friendly and especially accommodating. It was a smooth transaction.
david w | Overall ExperienceWe appreciate the quality and convenience of the facilities and helpfulness if staff.
BENJAMIN K | Overall ExperienceGreat location and service.
John N | First ImpressionsVery smooth. The gentleman who helped me explained everything thoroughly.
James U | First ImpressionsWhen my movers never showed Jay told me she would help when she got off. I said no. So she helped me find another company to move me. The staff went out of their way to help me. I highly recommend.
Barbara C | Overall ExperienceI stored a collectible classic car, but there were only places with a fairly poor cover (it leaked) and pollen built up unfortunately. All else was very good. Thanks. DS
david s | Overall ExperienceThe staff at this U-Haul facility are excellent - always willing to assist. They are our go to place for trailers, trucks and storage.
SCOTT B | Overall Experiencegreat service. very helpful staff
Janelle M | First ImpressionsSo far, just fine. Dustin is very helpful and efficient. Dave S 3/19/19
david s | First ImpressionsCustomer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPY
ELLEN S | First ImpressionsAny time I went in they were friendly and helpful. Thank You!
Dreama S | Overall ExperienceEvery time we visited staff was helpful and entire facility was clean and well kept.
SHONA T | Overall ExperienceThe GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.
William M | First ImpressionsMy experience was fantastic. Everybody was friendly, super accomodating, and the facility is spotless. I'll certainly use this location again, and will highly recommend it to others.
Matt V | Overall ExperienceChris was very helpful.
Ed J | First ImpressionsExcellent customer service from Chris, Manager, & Staff when I had to use a combination of this U-Haul facility's products (U-Box, Truck, and Storage Unit) to accommodate sale and purchase of a home.
Sharon P | Overall ExperienceStaff was great!
COREY L | Overall ExperienceEasy to work with. There was some confusion with my preliminary place online not matching my updated address, but it was all correct in the end.
Anh N | Overall ExperienceOnce again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.
JOHN B | First ImpressionsCustomer service was excellent!
Seth W | First ImpressionsNice place, clean and well lit & maintained.
Corinne D | Overall Experienceloved the carts for unloading and loading
Katherine S | First ImpressionsStaff was friendly each time we interacted.
dDavid M | Overall ExperienceThe staff at UHaul Storage (especially Chris) have been amazing to work with. We have been a client since 2005. Nice JOB!
JAMES C | Overall ExperienceThe Manager Christopher Davis was totally professional and an asset for U-Haul. At the same time he has a winning personality.
JANICE R | Overall ExperienceAll the people I have dealt with at U-Haul Moving and Storage have been knowledgeable, efficient, and courteous. I would unhesitatingly recommend them to anyone in the Triangle with storage needs.
Richard F | ReservationThanks!
Monica Y | Overall Experiencevery friendly and helpful
MARGARET S | Overall ExperienceThe GM never returned my calls. My initial check-in experience was unsettling and not helpful. I will avoid this location for my next rental.
Drew M | ReservationNone
joe f | Overall ExperienceGreat staff...
Yolanda L | Overall ExperienceNice clean Place very friendly staff completely satisfied with my experience
Vernon W | Overall Experiencegreat service
Mamadu C | Overall ExperienceChris, the manager, has excellent customer service skills. He is extremely knowledgeable about the products, services, and even the systems he uses. It’s a real pleasure getting to deal with him.
Mark C | ReservationGreat experience!!! Highly recommend U-Haul storage.
Altea T | Overall ExperienceEverything is good. The only complaint I have is that they never told me that I should make an appointment 24 hours before I pick up my Ubox from the warehouse.
Sheng L | Overall ExperienceI did not actually visit the U-Haul Moving and Storage facility because I hired moving helpers, however the move was efficient and well priced. I would recommend to anyone.
Isabel R | Overall Experience.
Marvin S | Overall ExperienceChristopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!
Rick B | ReservationYou seemed a little understaffed so service was slow on a Saturday afternoon. When the staff got to us, they were very helpful.
Kevin W | ReservationThank you Uhaul
Melaneia N | ReservationGreat experience with UBox for our move.
Riley M | Overall ExperienceThe staff at this location is the most helpful and friendly of any storage facility I have ever used.
Cindy S | Overall ExperienceGreat customer service! Everyone was very helpful and kind. The storage unit was easy to locate and access and carts were available to help us move in. Would definitely recommend to others!
Emily T | ReservationWonderful!
Gwyn M | Overall ExperienceI did not use this storage reservation and could not cancel the reservation online.
Pamela M | ReservationThe employees were always super nice and helpful and seemed to be in great moods. The units were spotless and the place always smelled clean.
TERRY E | Overall ExperienceVery pleased
David E | Overall ExperienceAll personnel very nice.
Barbara T | Overall ExperienceI have always felt that the staff was helpful and courteous and that my belongings were secure in the facility. I would rent storage from UHAUL again in the future and would recommend to a friend.
JESSICA M | Overall ExperienceExcellent management here. we will do business with them as needed.
Bob J | Overall ExperienceChris is an excellent manager.
Carl S | Overall ExperienceChris and his staff are the friendliest and most helpful! Cleanest facility I've ever seen. Will definitely recommend this U-haul location to others! Thank you for making this a positive experience!
Bev A | Overall ExperienceTop notch facility and excellent customer service.
Chris K | Overall ExperienceEverything is great !!! I would like to recommend this U-Haul Storage Facility to my friends and continue to use for my future moving and storage. Thanks a lot !!!
Xiaobo M | Overall Experience