Customer Reviews for U-Haul Moving & Storage of Chapel Hill

3994 reviews

102 Vickers Rd   Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

(919) 929-1133

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 929-1133

102 Vickers Rd
Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Theresa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer S.  |  Overall Experience 
Rating:
5.0

I was greeted with a friendly smile and everyone was so helpful. I decided to get a bigger space and they had no problem redoing the paper work. Would highly recommend this storage facility.

Nancy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riley A.  |  Overall Experience 
Rating:
5.0

Great staff, clean facility and convenient hours. Prices are quite competitive. What more could you ask for?

Alan R.  |  First Impressions 
Rating:
5.0

Very helpful.

Cheryl T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT W.  |  First Impressions 
Rating:
5.0

Best customer service I have had yet from a moving and storage facility location. The GM here is outstanding.

Gordon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vic D.  |  Overall Experience 
Rating:
5.0

Jonzay and Philip were amazing while I had to navigate a locksmith after losing my key, including assisting me finding the locksmith.

Karen M.  |  Overall Experience 
Rating:
5.0

This is the busiest Uhual I have ever seen! The General Maanger, and his staff went above and beyond to help me with my returns, and storage. I traveled across coutry, and drove more than 20 hours to reach my destination. They were the kindest and most professional staff; and I was truly appreciative of it. Initially I was scheduled at another location, but they couldn't accommodate the storage I needed, so I found and transferred to this one. I'm very glad I made the switch. Luke Williams is the General Manager I believe. He was extremely patient and helpful with each of us - his customers; and the place was swamped with trucks being dropped off. I was impressed with his resolveand patience! Very glad I chose this Uhual location instead! I will definitely recommend others to them. Thank you!

Cree M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa T.  |  First Impressions 
Rating:
5.0

really busy facility and may need additional staff during peaks times

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcia P.  |  Overall Experience 
Rating:
1.0

Precious ran a tight and welcoming ship. Luke has been rude and arrogant, two hours late, told me he didn’t like my attitude and he had his masters and was the manager and he didn’t care. We have been 2 weeks with no air and he was on vacation and not available.Need I say more ?

Dorothy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy A.  |  Overall Experience 
Rating:
5.0

Top notch

Kenneth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Keith K.  |  Overall Experience 
Rating:
5.0

Everyone was so friendly and helpful. Unit was clean and carts readily available.

Dena M.  |  First Impressions 
Rating:
5.0

Super friendly and helpful

Riley A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia M.  |  Overall Experience 
Rating:
1.0

U-Haul truck reservation that was part of the Storage order was not avaialble. I made the truck reservation well over a month ago for 11 AM pick-up yet when I arrived I was told that there was no truck available and that the "online resevation system is not accurate". I traveled in to Chapel Hill from Pennsylvania to helpmove my son and this created a major issue for us. A truck was provided to me at 12:45 PM however this almost 2-hour delay was unacceptable. I will now think twice about renting from this location for future moves (August).

Ken L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brent w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
4.0

The turning off the alarm system by first putting access code into a different keypad was a little confusing. Overall liked the process and the facility very much. Employee on-site was very helpful.

Andrew P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Judy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Good investment

DELORES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BILL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicki J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  First Impressions 
Rating:
5.0

very helpful and friendly manager.

Michael P.  |  First Impressions 
Rating:
5.0

Precious was just so personable and helpful, she's a real gem!!

Patrick G.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and efficient.

SUSAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHUJIAN Z.  |  First Impressions 
Rating:
5.0

The staff, at the location and time of my interaction, provided excellent customer service. I could not have expected anything better.

Ethan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan M.  |  Overall Experience 
Rating:
5.0

Very helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.

Bill G.  |  First Impressions 
Rating:
5.0

Outstanding facility and service

Charles T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  First Impressions 
Rating:
5.0

Cameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!

LAURA E.  |  First Impressions 
Rating:
5.0

Storage area very clean and convenient. Put my worries about my stuff at ease. Kind of expensive.

Bohdan H.  |  First Impressions 
Rating:
3.0

There was a problem with the climate control - it was not working while I was there in July and August. Wine stored there was ruined and I was unable to sort through the belongings as needed because working in the heat made me ill. A repairman was there but the problem was not resolved. The staff was great but I was very upset. Precious has gone above and beyond . The premises are safe and clean. The entire staff professional and helpful.

sue s.  |  Overall Experience 
Rating:
5.0

We were using facility for temporary storage until we were totally moved into new home in Briar Chapel.Very convenient for us to move items as needed.

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M.  |  Overall Experience 
Rating:
1.0

My car was damaged while parked in the lot. I have requested information from the site's manager, hoping they can share what was caught on the lot cameras but I have not hear back from them.

Kelly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

They kept every promise and were very accommodating with every step of the process. Very polite and efficient young lady in the office.

Mike K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jordi T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric R.  |  Overall Experience 
Rating:
5.0

Nice staff

David L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph T.  |  Online Move In 
Rating:
5.0

Staff is very helpful.

John N.  |  First Impressions 
Rating:
4.0

While I was told to make sure to scan my card and check in at every visit, I wasn't told to check out.

Yuliana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  Overall Experience 
Rating:
5.0

This location is great.

Joseph R.  |  Online Move In 
Rating:
5.0

The staff over the last 3 years have been wonderful to work with, especially Patience. Thank you!

Giselle N.  |  Overall Experience 
Rating:
5.0

Precious Howard and her staff were very professional and helpful. We enjoyed our experience at U-Haul Moving & Storage of Chapel Hill and will use them again if needed. Wayne

Wayne S.  |  Overall Experience 
Rating:
2.0

While I’m sure it is stated in the contract, when I checked out yesterday I was informed I would not receive a credit for my unused time. This resulted in a loss of over $200, an amount hard to accept in these difficult times. I believe I should have been compensated for the unused time as the facility can now rent the space a gain. Seems a little unfair

Roland B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christin F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levi J.  |  Overall Experience 
Rating:
5.0

The lady that signed me up was more than Pleasant she was friendly.

Kathryne D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gail B.  |  Overall Experience 
Rating:
5.0

Precious & her staff are fantastic to work with. RT

RON T.  |  Overall Experience 
Rating:
5.0

Nice folks helped me out at the front desk.

John M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  First Impressions 
Rating:
5.0

Great staff, organized, very nice. Would definitely recommend!

Shannon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY V.  |  Overall Experience 
Rating:
5.0

Precious was very helpful. Easy to move in, clean, nice experience!

Levi J.  |  First Impressions 
Rating:
5.0

Great Uhaul. Great experience. Excellent staff with Jay and Colt.

Ann N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
5.0

The staff was particularly helpful on different occasions. I found the facility convenient and well maintained. We would still be there except the trailer that we stored there was sold.

PAUL M.  |  Overall Experience 
Rating:
5.0

Friendly, caring ,cooperative and helpful. Excellent job.

Douglas B.  |  First Impressions 
Rating:
4.0

Facility was clean and access was easy. The door lock to our building was broken for months. We often had to hunt for a cart. We moved to a larger unit with another vendor for less money.

brian g.  |  Overall Experience 
Rating:
5.0

Very professional. More info required than I had expected.

Roland B.  |  First Impressions 
Rating:
5.0

Have relied on this facility many times. They go out of their way.

Kirstin T.  |  Overall Experience 
Rating:
5.0

The entire staff was very helpful with my rental of a truck as well as a storage unit, which I even had to upgrade to larger unit. It was stress free to know they accommodate my last minute reqm'ts.

Celeste Y.  |  First Impressions 
Rating:
5.0

We were extremely pleased with every facet of the facility.

William M.  |  Overall Experience 
Rating:
5.0

Convenient location for me and well run facility.

Audrey W.  |  Overall Experience 
Rating:
4.0

When we arrived to clean out the unit it seemed to be quite warm in our climate controlled building. Upon getting home, we found a broken phone due to an expanded battery. you should check the temps.

Kia Chanel A.  |  Overall Experience 
Rating:
5.0

thanks

Stan C.  |  Overall Experience 
Rating:
3.0

$30 gas charge is outrageous but was an okay experience

Darleen N.  |  First Impressions 
Rating:
5.0

Very assisting in all areas of finding the perfect size and pricing to accommodate everything I need I would give a 10 to the service I received

Aleem A.  |  Overall Experience 
Rating:
5.0

None

ROBERT L.  |  First Impressions 
Rating:
5.0

Three years of easy use.

Sarah H.  |  Overall Experience 
Rating:
4.0

Great experience and but office was understaffed for beginning of the school year rush.

emily k.  |  Overall Experience 
Rating:
5.0

Facilities were very well kept. Staff was excellent. Friendly and helpful. I will be seeing them on my next visit.

lamont a.  |  Overall Experience 
Rating:
5.0

J was great!

Ann N.  |  First Impressions 
Rating:
5.0

Customer service was excellent

Aleem A.  |  First Impressions 
Rating:
5.0

Colt Short checked us in and was very helpful. He explained everything and was available for additional questions.

Donna I.  |  First Impressions 
Rating:
5.0

Staff did a great job from the moment I walked in until I left. Very friendly, courteous, and knowledgeable.

Jonathan W.  |  First Impressions 
Rating:
4.0

Seamless pleasant experience

Kirstin T.  |  First Impressions 
Rating:
5.0

Great location and service.

John N.  |  First Impressions 
Rating:
5.0

Very smooth. The gentleman who helped me explained everything thoroughly.

James U.  |  First Impressions 
Rating:
5.0

great service. very helpful staff

Janelle M.  |  First Impressions 
Rating:
1.0

Customer service from Dustin resulted in an increase of $80.00 a month on my storage unit cost. VERY UNHAPPY

ELLEN S.  |  First Impressions 
Rating:
5.0

The GM was excellent to work with from the time I walked in the door until everything was completed. He runs a very impressive operation.

William M.  |  First Impressions 
Rating:
5.0

Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.

JOHN B.  |  First Impressions 
Rating:
5.0

Christopher and his staff are the best! They are all courteous and helpful with my rental and storage needs. This business is top notch!

Rick B.  |  Reservation 
No reviews have been submitted for this location.

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