Customer Reviews for U-Haul Moving & Storage of Chapel Hill

4,225 reviews

102 Vickers Rd   Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

(919) 929-1133

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(919) 929-1133

102 Vickers Rd
Chapel Hill, NC 27517
(Across from Briar Chapel on 15-501)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ANDREA C. 
Rating:
1.0

Customer did not leave a comment.

JEFFREYARNOLD F. 
Rating:
5.0

Have bought supplies here. Well run. My first droppoff and they answered a question for me and I was on my way quickly.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
4.0

Customer did not leave a comment.

CAROL S. 
Rating:
5.0

Aundrell Smith was awesome. He was funny and polite. I had a great experience.

TAMMY M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

They were friendly and the place well kept. Would recommend and use again!

Nancy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Staff were knowledgeable, helpful and friendly.

BILL R.  |  Overall Experience 
Rating:
5.0

Imrpove the phone app to work easier and faster. I used the app to check in and receive my vehicle, to avoid possible long lines and reduce time, but the process took over 30 minutes to complete before being able to drive away. Had to get help and assistance from employees inside to understand the process. When returning the vehicle, the app asked to take picture of the odometer and it would not accept the picture and ask to take picture again. After doing this 4 times over, it never would proceed to the next function, had to get an employee to assist, being I was not able to go any further. The app can be frustrating for first time users and shouldn't take 35-45 minutes to complete when picking up vehicle and I watched the training video several times, but it's the app that didn't perform good for me. This becomes very frustrating when you are pressed for time. It took me longer using this app, had I went inside to complete the process at this location. Being that I signed up to use the app, I couldn't go inside to complete, particularly when returning, you'll get charged if you have an agent perform the return process.....Ridiculous. The truck was perfect for my move and was in great shape, will use again.... Improve the APP

SCOTT K. 
Rating:
4.0

There is a sign at the door that states masks are required but the employee was not wearing a mask. Since he was new and training it took a long time for him to check me in which made me super uncomfortable since he had no mask. All the outside employees were masked which I really appreciated. Everyone was friendly and van was clean and in good working condition.

Joanne A. 
Rating:
5.0

Customer did not leave a comment.

phillip l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip l.  |  First Impressions 
Rating:
4.0

absolutely - best stocked equipment in the area and usually excellent service.

HORACE L. 
Rating:
5.0

Customer did not leave a comment.

KERRI B. 
Rating:
3.0

When I picked up the truck, there was only 1/4 of a tank of gas. I felt like this was sort of inconsiderate and inconvenient. The only nice and friendly person that I met who worked there was the guy that checked it in when I returned it.

ROBERT L. 
Rating:
5.0

Easy and smooth rental

Jon Y. 
Rating:
5.0

Additional lighting at night would be great, but honestly I was pleasantly surprised that it was lit well. I was worried it would be darker and scarier returning the truck at night. Thank you!

Christina B. 
Rating:
5.0

I have rented trailers several times from your store. Everyone was efficient and very helpful. I'll give you guys an A+.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
2.0

Every time I go in there, there were issues. Exterior doors that didn’t lock, key cards that didn’t work. I had two climate controlled storage units and one covered RV parking. All we’re supposed to linked to auto draft, but they weren’t. When I’ve rented trucks or trailers they just give you the number and you have to go find it yourself. When renting trailers you have to connect and disconnect yourself. Poorly run in my opinion.

Lyndon L.  |  Overall Experience 
Rating:
5.0

Your inventory of dish pack boxes were low today. Staff was friendly and professional! Thank you for their assistance and great customer service! Tony

ANTHONY Z. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

They are wonderful, helpful.

Phillip U. 
Rating:
5.0

Customer did not leave a comment.

MICAH D. 
Rating:
4.0

Na

CHRISTINE F. 
Rating:
5.0

Great service

THOMAS M. 
Rating:
5.0

We had a great experience checking in with Aundrell on Tuesday, December 21st. Thank you!

james D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
3.0

WHEN I PICK UP THE TRUCK, THE GAS TANK WAS 1/4 FULL. IT WAH 1/2 FULL WHEN I REURN. i ASK FOR REBATE OF 1/4 TANK GAS WHICH I LEFT IT IN THE TANK. WHICH EQUATES TO $20.tHEY SAID THAT NO REFUND IS GIVEN FOR EXCESS GAS. PLEASE RESOLVE.

SUMAN R. 
Rating:
5.0

Customer did not leave a comment.

JOANNE H. 
Rating:
5.0

Customer did not leave a comment.

TERRY T. 
Rating:
5.0

"System" was having problems and had to hand my credit card to the employee. With all of the credit car thefts/hacks, this doesn't inspire confidence in a business.

CYNTHIA JENNESS B. 
Rating:
5.0

Staff was extremely helpful and courteous.

EDGAR M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

CARL E. 
Rating:
5.0

Don't change anything great service

ELIZABETH T. 
Rating:
5.0

Convenient, fat check out, reasonable cost, friendly service.

STEVEN S. 
Rating:
5.0

Very easy process for renting a vehicle. Staff is super nice and helpful. Will always use this location for storage and moving needs.

DALE M. 
Rating:
4.0

Customer did not leave a comment.

DENNIS G. 
Rating:
4.0

Customer did not leave a comment.

Cree M.  |  Overall Experience 
Rating:
5.0

GREAT SERVICE - PEOPLE WERE GREAT

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

HECTOR B. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
4.0

Return was crowded with equipment filling drop off area.

JENNIFER R. 
Rating:
5.0

This was the best experience I've had at a U-Haul location! The staff was very friendly and helpful. I don't write reviews often, but the staff definitely deserves the positive feedback.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Chandrica M.  |  Online Move In 
Rating:
5.0

Wonderful experience! Ivanna was so friendly and helpful. Will definitely use again

MITCHELL W. 
Rating:
5.0

Customer service was exceptional!

EDEL C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

The employee Andrelle was extra helpful, knowledgeable and friendly. His co-worker was hours late and he was dealing with a long line of customers including a very rude one who demanded that Andrelle help him load his car onto a trailer off site somewhere. He was actually running to get peoples trailers and get them on the road quick. He clearly deserves a raise!!!

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Problem with catalyticconvrryer so engine light was on

Yvonne M. 
Rating:
5.0

Customer did not leave a comment.

Selwin G. 
Rating:
5.0

Great customer service, easy to drop off and pick up.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  Overall Experience 
Rating:
3.0

I rented a 10ft. I could only rent for four hours at the same price of a 24 hr rental. Truck was 19.99 billed was 60 dollars. The truck was returned in around 2 hr. The emailed receipt was so small. I could not read how the 60 fee was reached. I also requested a dolly which I never got. So I assume I was charge for that. Your prices leave a lot to be desire.

DIANA D. 
Rating:
5.0

Customer did not leave a comment.

LESLIE B. 
Rating:
4.0

Customer did not leave a comment.

LANE P. 
Rating:
5.0

Customer did not leave a comment.

JOHNROCCO M. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

A M. 
Rating:
2.0

The truck cab was dirty , especially the steering wheel and door handles. I spent 30 min after picking up the truck to clean it with disinfecting wipes, etc.I was surprised with covid 19 conditions that this was overlooked. The cab was also missing a vent grille, Not giving much confidence in the way the truck was maintained.

JUAN G. 
Rating:
4.0

The only thing lacking from the location is decent cellphone service, which was necessary to complete the equipment/truck return. Instead I had to pay $20 for the staff to verify the return.

AMANDA T. 
Rating:
5.0

Easy to use

DOUGLAS R. 
Rating:
4.0

I marked number 5 as "no" because of a maintenance issue. I rented and paid for a CLIMATE CONTROLLED unit, yet the air conditioning was out for months. UHaul still charged me the premium rate. The staff was great and I knew it was not their fault. Luckily, I do not think any of my items were ruined.

Kathie Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Ubox latches did not line up when unit was delivered. Either a new door was installed or new hasps put on and alignment was not checked. I had to move them to be able to secure my unit. Not a major thing for me, but note worthy because other people would have a fit.

nicholas H. 
Rating:
5.0

Staff, service and equipment were excellent.

BENJAMINA S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
3.0

I was charged $150 for a dolly because it was returned to the pickup location instead of the drop off due to space. It was charged to my account the morning of the trailer drop off without being called as to the location of the dolly. When I spoke to the agent and told where it was returned, and a confirmation was sent by the pickup location it's now been over a week and the $150 still has not been credited to my account. It's poor service to be so eager to charge without an inquiry, then take more than a week to reimburse the mistake. I will call the home office for uhaul regarding the delay.

KENNA M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Always a good experience on this end.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Staff members Raven and Colt were exceptionally helpful.

Jean M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

The service personnel were very professional and efficient!!

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Customer did not leave a comment.

Virgina D. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Customer did not leave a comment.

GERALD G. 
Rating:
5.0

N.a

WILLIE H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  First Impressions 
Rating:
4.0

It would have been a nice service for the attendant that was working with the equipment to help me unhook the trailer. He was standing 20 feet away working on something else and would have provided a good service by helping me unhitch my trailer.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
2.0

I had used this location about 1.5 years before. Precious the manager was great and everything I ordered was delivered. However this last experience was totally different. I had prereserved the truck and storage area. When I arrived for the truck they did not have the dolly that I had ordered. Since I was moving from a second story apartment with MANY boxes this was unacceptable!! The clerk did try to find a dolly from another facility but was not successful. The truck that was recommended did NOT hold all of my belongings. Also I thought I had reserved the largest climate controlled storage unit but when my truck with belongings arrived they did NOT have the unit Available. So I wound up having to rent 2 units which cost A LOT more. I would recommend that you personally check your truck and storage unit BEFORE your moving day. I didn’t and got scr***d. It wound up costing me significantly more than I budgeted for

Janelle M.  |  First Impressions 
Rating:
2.0

Check the day before your move to ensure that the truck and or storage unit you reserved are actually available!!!!

JANELLE M. 
Rating:
5.0

The check engine indicator was on when I rented the truck.

ANNETTE H. 
Rating:
5.0

This experience didn't start off well; I made an online reservation for a Cargo Van for a Saturday AM. I got a call just as we were leaving that it was not available - Grrrr!!! They were great in giving us a 10' truck, which we used until noon, after which time we switched to a Cargo Van to complete our move - YaY! Both vehicles were very clean as well...

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great customer service rep in Chapel Hill! Thanks!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Everything was perfect - quick and efficient. Thanks!

LAUREN F. 
Rating:
4.0

They said they would have the air conditioning fixed so the next customer had a better experience.

Audrey G. 
Rating:
5.0

Great operation. Very friendly and the turn in was fast and easy.

Michael M. 
Rating:
4.0

I was misled into thinking that I would incur certain costs based on your first estimator and found final cost to be grossly misleading. Had I known before hand I might not have agreed to transaction. I understand there was a difference in the mileage. However taking that into consideration the costs should have been under$100.

LOUIS A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
1.0

Most issues are from the Colorado location. However the NC location put a lien on a ubox for me to make a late payment on a box that was returned empty. An employee put the box back into storage. When I tried to get my uboxes picked up it was to inconvenient and had to be spread out over 4 days. For me it qould have been nice to get all in 1 day.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

FRED H. 
Rating:
5.0

Although I give my pick-up location an excellent rating, I would give U-Haul and overall rating of "Average". This is because the refuel policy is a blatant ripoff. The upfront rental cost appears to be a good deal, but the refuel policy is a scam that adds excessively to the overall cost, especially on a short haul, one-day rental. I drove my rental a total of approx. 42 miles, and re-fueled the truck just before returning it. It took 20 gallons of gas to comply with U-Haul's re-fuel policy, so that means I got about 2 miles per gallon. Either the U-Haul trucks are hugely fuel inefficient, or else U-Haul tampers with the fuel gauges in some way. U-Haul can improve by abandoning the re-fuel scam and instead provide trucks with a verified full tank. If this requires increasing the upfront costs to replace the lost revenue from the re-fuel scam then that's what U-Haul should do. Next time I rent a truck I'll be looking at other rental agencies who provide a truck with a full tank at the time of pick-up.

Jeffrey F. 
Rating:
4.0

Customer did not leave a comment.

JANE O. 
Rating:
5.0

Friendly, helpful staff.

page f.  |  First Impressions 
Rating:
5.0

Outstanding service very friendly staff my visits this time were both productive and fun

Arjun A.  |  First Impressions 
Rating:
5.0

I was greeted with a friendly smile and everyone was so helpful. I decided to get a bigger space and they had no problem redoing the paper work. Would highly recommend this storage facility.

Nancy W.  |  First Impressions 
Rating:
5.0

Very helpful.

Cheryl T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT W.  |  First Impressions 
Rating:
5.0

Top notch

Kenneth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN D.  |  First Impressions 
Rating:
5.0

very helpful and friendly manager.

Michael P.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and efficient.

SUSAN D.  |  First Impressions 
Rating:
5.0

Very helpful, very relaxing atmosphere; the rep made me feel as though what was important to me was important to him.

Bill G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  First Impressions 
Rating:
5.0

Cameron was so kind and really worked hard to make sure I was getting what I needed. Two thumbs way up!

LAURA E.  |  First Impressions 
Rating:
5.0

Nice staff

David L.  |  First Impressions 
Rating:
5.0

None

ROBERT L.  |  First Impressions 
Rating:
5.0

Once again very well taken care of. Appreciate the warm welcome and support of those at the front desk. I am a second-time user and was so well treated the first time.

JOHN B.  |  First Impressions 
No reviews have been submitted for this location.

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