Great professional staff.
JOHN M | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Chatsworth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would like to request the 1 year lock promotion deal
Allen D | First ImpressionsThe team was very helpful. They even provided band-aids when I scraped the back of my hand. The vehicles were all cleaner than what I've seen at other locations.
DONOVAN D | Overall ExperienceThe staff were great and ready to assist with any needs could not have been any better
ULYSSES J | Overall ExperienceVery helpful. A little long wait in the morning because there was only one person working at 8am, but still great service and very helpful.
NANDINI B | First ImpressionsVery helpful and friendly.
DONALD L | Overall ExperienceVery friendly and helpful.
DONALD L | First ImpressionsExcelente Servicio y la ayuda muy bien también
Walter D | First ImpressionsThe manager is amazing. Friendly and helpful. Great smile and attitude!
Donna F | Overall ExperienceGood people. Responsive staff.
Vidal M | First ImpressionsEveryone at the facility was very friendly.
DONOVAN D | First ImpressionsI moved out, because every time I went to use my unit, I was hassled and harassed by day laborers. Often times they even block the entrance to the parking lot. Terrible experience. The staff is helpful, and other than being understaffed often, they were fine
DEREK C | Overall ExperienceI wish there was longer hours to access my unit.
Julie G | Overall ExperienceSuper easy and fast
Alissa S | Online Move InExtremely helpful kind and understanding. Efficient when it came to my schedule.
Karen P | Overall ExperienceThe gentleman was so extremely nice and helpful it made me feel bad that I couldn't use the facility he works at. He found us a storage for our large items. my 1st day in la and he was my favorite person I've meet here!
stacy m | Overall ExperienceMaria is a very nice lady and very helpful . Thank you
LUIS T | Overall ExperienceU-Haul staff really stood out and went above and beyond.
Alan O | Overall ExperienceThe light in the storage unit area is on a motion detector so it goes off shortly after you are outside of its line of sight. Initially, my experience was terrible due to some extremely bad treatment I received from an employee and the manager being only somewhat helpful. I was weary every time I had to return there. Thankfully, there must've been a change in management and employees because from my third revisit onward, everyone was exceedingly friendly, helpful and polite.
Randall B | Overall ExperienceYour branch is the only one I highly recommend. Your staff is always helpful and professional. 10/10
Elena S | Overall ExperienceGood customer service as well as efficiency
MATTHEW C | First ImpressionsThe new manager at the Chatsworth location is horrible. The rest of the staff is nice. I will never use that facility again due to Timothy Grady. Also, the lights shut off within a minute, so I hit my head because it went dark when I was retrieving things from my storage unit. Completely unsafe
DEREK C | Overall ExperienceThe manager was polite but condescending. He initially couldn’t find my reservation and then didn’t acknowledge he found it and made me feel like it was my fault and I did it all wrong. After I saw the unit, I went in to speak to him because it was too small. He initially told me that he didn’t have a larger one when he had just told me that there was one bigger when he couldn’t find my original booking. The reality was he was having trouble finding it but could only admit that much later. I apologize for us getting off on the wrong foot, which was glad to accept, but he did not reciprocate in any way, so I gave up pursuing that path. A few hours later, as I was unloading, his employee ignored me as I tried to ask him 3x why he was walking around my trailer. When he finally responded, he was totally disrespectful. He rudely told me he worked there, as if that gave the right to do whatever he wanted to and dismissed people who speak to him. This angered me so I called him on that and he just upped his rude attitude. I told him he must hate his job and he physically threatened me. I then told him I’d call the police but he didn’t seem to care. The manager came by right then and I told him what happened and all he did was tell his employee not to talk to me. There was no apologies offered and his employee was reprimanded in any way. The manager did give me an extra day on my trailer rental for free. I needed that because all their storage units were much smaller than I expected and the only other unit available was slightly bigger than the one I’d originally rented. I thought of finding another place to storage but I had to return the trailer there so I really had no choice. I wasn’t told it was on the upper level so I had to spend a lot of time negotiating what I could actually put in the space. The whole experience didn’t make me feel valued as a person but as just another nameless faceless customer who clearly doesn’t have feelings and shouldn’t speak out their thoughts when they’re being mistreated. It is also clearly a place that has a culture that promotes not admitting to doing anything wrong and never apologizing, and that offering additional days free makes up for it.
Randall B | First ImpressionsThank you manager was very friendly manager was very helpful. Staff was very very nice. Thank you you all.
Ralph L | Overall ExperienceThank you
JANET L | First ImpressionsThe phone operator and Vincent at the branch were excellent on all counts. Love the service and the simplicity of the process!!!
German T | First ImpressionsThe reps were amazing, Timothy did a great job explaining everything and helping me out.
Tierra E | First ImpressionsThe team at this location is EXCEPTIONAL! They were friendly, knowledgeable and understanding!
Kelly L | Online Move InTimothy has excellent customer skills.
Phylis S | Overall ExperienceTop floor storage hard to get to , needing to use a ladder to bring up items to be stored. Entrance size to storage unit not listed, it was doorway sized, not the full width of the unit. Unit, even though it was taller than bottom unit, not meant for heavy boxes since the boxes would have to be carried up a ladder.... Big safety issue!
Cynthia C | Overall ExperienceMr. Grady is a true Professional. He graciously met all our needs. All U-Haul employees should model his customer service. Thanks again. Keep up the excellent work.
Shayne S | First ImpressionsExcellent customer service.
Phylis S | First ImpressionsI had to cancel my request as the doors were broken and I couldn’t access the storage unit. I needed to off load stuff that day and couldn’t wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.
Jennifer M | Overall ExperienceI am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.
Heidi W | Overall ExperienceUhaul has excellent service and the best customer service. Thank you and happy holidays.
Patricia C | Overall ExperienceBEYOND EXCELLENT!!!!❤️❤️❤️
Patricia C | First ImpressionsSuper nice employees
Michael M | Overall ExperienceOne problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.
Stephen K | Online Move InHighest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we’d love to move all of our storage needs to you. Thank you for providing exceptional service 🙏
Gregory P | Overall ExperienceThe employee that help me was very nice n he explained everything to me very helpful
Norma A | First ImpressionsI've used you guys for 2 moves this year and had great experiences with all aspects
sally m | Overall ExperienceCorey is really nice I appreciate your help! Thank you.
MEGAN M | Overall ExperienceStaff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.
Tamell W | Overall ExperienceThe store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍
Debra S | Overall ExperienceThe entire store location, access, individual service, and extra movers were great
Heidi L | First ImpressionsExcellent services
DMITRII M | First ImpressionsMuy buen precio
mariela T | Online Move InI rented a storage unit was given an access code n unit number but was denied access
Rickey S | Online Move InOverall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...
Beverly R | Overall ExperienceAntonio is great, professional and super helpful. He made all transactions smooth and easy.
Wayne T | First ImpressionsI want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!
Kevin T | Overall Experiencethey were professional and very helful. They made the process.
Daniel S | First Impressions.
Richard M | Overall ExperienceThe service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!
cheryl s | First ImpressionsWe have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!
mark w | Overall ExperienceVery nice employees
Lydia P | First ImpressionsStephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!
cheryl s | Overall Experience