Customer Reviews for U-Haul Moving & Storage of Chatsworth

5,992 reviews

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Shant B. 
Rating:
5.0

Very helpful and friendly staff.

Gilbert C. 
Rating:
3.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Maria is a very helpful, knowledgeable and cooperative person at this location. She is very service oriented and tries to work out problems in a very comforting way.

Irvin G. 
Rating:
3.0

Customer did not leave a comment.

Gabriel J. 
Rating:
5.0

Real good customer service

SERGIO G. 
Rating:
5.0

Customer did not leave a comment.

greg V. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

No comments of course. Will recommend to enybody keep up the good work. 👍

Christian R. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
4.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

They are very helpful! Thank you so much!

Martin K. 
Rating:
5.0

I would like to see discounts for buying set amounts of miles. For example, 50, 100 and 150 miles lots.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great customer service out of this branch! thank you,

Aaron C. 
Rating:
5.0

Service and product was great. The staff was friendly and efficient. Truck handled as expected and did the job.

Bartel D. 
Rating:
3.0

I had to cancel my request as the doors were broken and I couldn’t access the storage unit. I needed to off load stuff that day and couldn’t wait 24 hours for haul to fix the doors. The customer service rep apologized for the inconvenience. He was very polite.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Friendly staff

Michael G. 
Rating:
5.0

I am extremely happy to see a company proud of their real-estate. I am happy to see that teaching employers to respect their place of where their income cones from make for a better establishment.

Heidi W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JJ R. 
Rating:
5.0

Customer did not leave a comment.

MOSES A. 
Rating:
5.0

very good service

richard N. 
Rating:
5.0

This location is great and the people who work there are friendly and helpful.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Elsa G. 
Rating:
5.0

Customer did not leave a comment.

Pross T. 
Rating:
5.0

Best in the San Fernando Valley, ask for Maria, Timothy, or John. They will take care of you..

ROBERT F. 
Rating:
5.0

Uhaul software and process is really bad, not user friendly and takes too much time. Uhaul needs to change software and process. It really sucks.

Danny A. 
Rating:
5.0

those guys are the best, always fast friendly service .

FREDERICK A. 
Rating:
5.0

Customer did not leave a comment.

gustavo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Payman S. 
Rating:
5.0

General Manager Timothy is a Rock Star!! Give him a BIG raise!

edward M. 
Rating:
5.0

Excellent service.

Les W. 
Rating:
4.0

Customer did not leave a comment.

Kimberly K. 
Rating:
4.0

have parking for customers to keep their car secure overnight.

alyson A. 
Rating:
5.0

Nothing !!! Good customer service

Marvin G. 
Rating:
5.0

Uhaul has excellent service and the best customer service. Thank you and happy holidays. Patricia Colbert

Patricia C.  |  Overall Experience 
Rating:
5.0

All was good

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

Everyone was helpful and friendly.

Jeff G. 
Rating:
5.0

Friendly, professional and efficient

Debra G. 
Rating:
5.0

Excellent service.

Les W. 
Rating:
4.0

Have all equipment both truck and dolly available at my local dealer rather than going so far to get all equipment

Karen E. 
Rating:
4.0

I rent trucks, trailers, and equipment frequently, several times a year. I have dealt with various locations in the San Fernando Valley. The office on Devonshire in Chatsworth is the most professional, best trained, friendliest anywhere. Never a hassle. Always accurate info and good vehicles etc. Jeff is the best guy they have their, but, honestly the whole staff is a great role model for other locations! Thanks folks at the Devonshire location! You make life easier and more pleasant. Rick

Rickey B. 
Rating:
5.0

Fill the gas tank

SHERYL Q. 
Rating:
5.0

Ask for Maria, she's the best.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Treated with courtesy and professionalism.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Karl L. 
Rating:
5.0

Great customer service excellent customer service thank you so much

abel C. 
Rating:
5.0

Andrew was great! The truck has a smoker's smell but that's not hi fault. Timothy was also very helpful on the phone. The woman working there did not make me feel welcome and it does not take working at UHaul to see she pushed off work on Andrew when she could have been helpful. She does not seem like a team player. I was very happy not to have had to work with her.

ANTHONY L. 
Rating:
4.0

Check tire pressures before releasing auto transport trailer to customer. As soon as I got home I noticed that my trailer had low tire pressure in back left tire which I filled before departing for road trip to Buttonwillow. I only later noticed that it was due to a Screw which was in the tire tread, and must have been there already when I picked it up. Fortunately it was a slow leak. I reported this to the UHaul attendant when I returned the trailer yesterday. Other than that all was A OK... I will rent again from U-Haul.

Edward H. 
Rating:
4.0

Customer did not leave a comment.

Greg P. 
Rating:
4.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

The man who checked me in at the outside drop off was excellent. I was in and out quickly and he was helpful and very personable. I'd highly recommend the Chatsworth location.

michael P. 
Rating:
5.0

Renting a car trailer. No issues at all with pick-up location, but previously worked to make a reservation online and had difficulty meeting the U-Haul requirements presented by the representative. While this is an organizational requirement, I suggest it would improve the experience if customers were instructed to visit an actual location, WITH THEIR VEHICLE and towing equipment, so that this process could be expedited and so that an alternate location could be offered if the equipment and time required for the reservation could be better handled. This is exactly what happened to me. The results were faster, cleaner and excellently handled by location staff.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

Simon C. 
Rating:
5.0

Good

Aldo F. 
Rating:
5.0

Customer did not leave a comment.

ARGIN O. 
Rating:
5.0

Customer did not leave a comment.

Dax G. 
Rating:
5.0

Customer did not leave a comment.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Nothing, all is well...

BRYAN W. 
Rating:
5.0

Be sure additional items (dolly and pads) are in the truck before pickup.)

Michael K. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

I can't recommend a single thing that could have been done better.

Jesse E. 
Rating:
5.0

They were very kind about the fender bender that was my fault but since I took the insurance it only cost me 150 bucks.

David J. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO B. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

BEYOND EXCELLENT!!!!❤️❤️❤️

Patricia C.  |  First Impressions 
Rating:
5.0

Maria provides excellent customer service, Thanks Maria for all your help...

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

The lady who helped me. Maria Guerra, was very professional. Thanks

Salomon S. 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Excellent service definitely coming back.

Benedict R. 
Rating:
5.0

The Missoula Mt location { Iron Horse Tow} was excellent as well

Michael A. 
Rating:
5.0

Customer did not leave a comment.

MASIH R. 
Rating:
5.0

Great customer service and a very clean facility. I would recommend this location to anyone. Keep up the great work.

Kamille M. 
Rating:
5.0

They were ver nice, and efficient,

Patricia T. 
Rating:
5.0

It was my first time renting a moving truck and Maria G. was extremely helpful throughout the whole process. I had a lot of questions and she was very helpful in answering them all! Definitely made this a very easy process.

melissa H. 
Rating:
4.0

Customer did not leave a comment.

FLOR I. 
Rating:
5.0

Customer did not leave a comment.

Amha A. 
Rating:
4.0

Every other U-Haul location I visited that day refused to help me and were explicitly rude to me. The employees at this location treated me courteously and professionally.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE B. 
Rating:
5.0

Customer did not leave a comment.

Vayron D. 
Rating:
5.0

Customer did not leave a comment.

JASPAL S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Sasi S. 
Rating:
5.0

Customer did not leave a comment.

Samip P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Excellent customer service when picking up and dropping off. Very impressed by how easy it was. Thanks

Ken C. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

I had a good experience

Shelley F. 
Rating:
5.0

Customer did not leave a comment.

Craig H.  |  Online Move In 
Rating:
4.0

There was no gas in it amd being a mom, I had trouble pulling in and out of the gas station before I started the move. The cashier even noted that ALL of the trucks were below a quarter tank. UNACCEPTABLE.

katherine M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
3.0

Let the customer choose the trailer he would prefer from what's available on the yard. The trailer I rented looked like the oldest one in the fleet. For a cross country trip.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

GERARDO V. 
Rating:
5.0

Trailer brakes were a problem

Karen L. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO P. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

UHAUL service at this location was excellent.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Regina L. 
Rating:
5.0

Super nice employees

Michael M.  |  Overall Experience 
Rating:
5.0

One problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.

Stephen K.  |  Online Move In 
Rating:
5.0

Highest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we’d love to move all of our storage needs to you. Thank you for providing exceptional service 🙏

Gregory P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
5.0

The employee that help me was very nice n he explained everything to me very helpful

Norma A.  |  First Impressions 
Rating:
5.0

I've used you guys for 2 moves this year and had great experiences with all aspects

sally m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRAHIM R.  |  First Impressions 
Rating:
5.0

Corey is really nice I appreciate your help! Thank you.

MEGAN M.  |  Overall Experience 
Rating:
4.0

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Tamell W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERRY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA Z.  |  Overall Experience 
Rating:
5.0

The store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy A.  |  First Impressions 
Rating:
4.0

The entire store location, access, individual service, and extra movers were great

Heidi L.  |  First Impressions 
Rating:
5.0

Excellent services

DMITRII M.  |  First Impressions 
Rating:
5.0

Muy buen precio

mariela T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dmitriy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  Overall Experience 
Rating:
1.0

I rented a storage unit was given an access code n unit number but was denied access

Rickey S.  |  Online Move In 
Rating:
5.0

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Beverly R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEYONNA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERROL B.  |  First Impressions 
Rating:
5.0

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Wayne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moselina V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moselina V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
5.0

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Kevin T.  |  Overall Experience 
Rating:
5.0

they were professional and very helful. They made the process.

Daniel S.  |  First Impressions 
Rating:
5.0

.

Richard M.  |  Overall Experience 
Rating:
5.0

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  First Impressions 
Rating:
5.0

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

mark w.  |  Overall Experience 
Rating:
5.0

Very nice employees

Lydia P.  |  First Impressions 
Rating:
5.0

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

cheryl s.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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