Customer Reviews for U-Haul Moving & Storage of Chatsworth

5,917 reviews

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I can't recommend a single thing that could have been done better.

Jesse E. 
Rating:
5.0

They were very kind about the fender bender that was my fault but since I took the insurance it only cost me 150 bucks.

David J. 
Rating:
5.0

Customer did not leave a comment.

SANTIAGO B. 
Rating:
5.0

BEYOND EXCELLENT!!!!❤️❤️❤️

Patricia C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Great customer service and a very clean facility. I would recommend this location to anyone. Keep up the great work.

Kamille M. 
Rating:
5.0

They were ver nice, and efficient,

Patricia T. 
Rating:
5.0

It was my first time renting a moving truck and Maria G. was extremely helpful throughout the whole process. I had a lot of questions and she was very helpful in answering them all! Definitely made this a very easy process.

melissa H. 
Rating:
4.0

Customer did not leave a comment.

FLOR I. 
Rating:
5.0

Customer did not leave a comment.

Amha A. 
Rating:
4.0

Every other U-Haul location I visited that day refused to help me and were explicitly rude to me. The employees at this location treated me courteously and professionally.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE B. 
Rating:
5.0

Customer did not leave a comment.

Vayron D. 
Rating:
5.0

Customer did not leave a comment.

JASPAL S. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Sasi S. 
Rating:
5.0

Customer did not leave a comment.

Samip P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Excellent customer service when picking up and dropping off. Very impressed by how easy it was. Thanks

Ken C. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

I had a good experience

Shelley F. 
Rating:
5.0

Customer did not leave a comment.

Craig H.  |  Online Move In 
Rating:
4.0

There was no gas in it amd being a mom, I had trouble pulling in and out of the gas station before I started the move. The cashier even noted that ALL of the trucks were below a quarter tank. UNACCEPTABLE.

katherine M. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
3.0

Let the customer choose the trailer he would prefer from what's available on the yard. The trailer I rented looked like the oldest one in the fleet. For a cross country trip.

DANIEL M. 
Rating:
4.0

Customer did not leave a comment.

GERARDO V. 
Rating:
5.0

Trailer brakes were a problem

Karen L. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO P. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
5.0

UHAUL service at this location was excellent.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Regina L. 
Rating:
3.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Loved their customer service! Amazing location easy to get to and store and property clean!

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Reina P. 
Rating:
5.0

Super nice employees

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jake B. 
Rating:
5.0

All great Eddie & Manager at the Chatsworth location are always top notch! Maria is amazing as well!

RUSSELL S. 
Rating:
5.0

I have rented trailers from this location many times always very helpful and professional.

KATHY F. 
Rating:
5.0

Customer did not leave a comment.

Daniella H. 
Rating:
5.0

Customer did not leave a comment.

Salomon S. 
Rating:
5.0

The motorcycle trailer I rented worked out perfect.

James P. 
Rating:
4.0

Customer did not leave a comment.

LEON H. 
Rating:
5.0

One problem:. I use my desktop tosle my reservations and your UI is optimized for smartphones.

Stephen K.  |  Online Move In 
Rating:
5.0

The Van drove smooth and strong The workers were super helpful and nice

Michael M. 
Rating:
4.0

Good location, great staff, the biggest problem is that your phone support has no idea what is happening in their stores the reservation was made via phone but Chatsworth store had no info sent to them thank goodness they had the equipment after a 45 mile drive

Claudia H. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
4.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

Customer did not leave a comment.

Steve J. 
Rating:
5.0

Highest recommend possible. Fantastic customer service, from manager Corey and all staff we encountered. Accommodating and helpful. Secure building, which is great, as our storage units at Public Storage were broken into 3 times this year. Especially convenient setup when you need to rent a truck or trailer and your storage unit is right there at the same facility - and first months rent was free because we did rent a trailer - that’s how we found out about their storage facility - a $150 savings! Clean facility, well lit. On a scale of 5 stars, we actually give it 10 stars. Well done u-haul!! Personal request - Please build bigger units, we’d love to move all of our storage needs to you. Thank you for providing exceptional service 🙏

Gregory P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDELINA B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA D. 
Rating:
5.0

As usual...excellent response and care regarding customer needs and concerns...that time to pay attention and not take customers for granite...I use your services all year round and I couldn't stay in busines if you weren't there. You're the best!

ROGNA C. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

The new check in system is terrible. I rent trailers and trucks quite often for work and one of the primary reasons is that the service makes it quicker and easier than if I just owned a trailer. This new hands off check in system with QR is frustrating and it made me mad that the employees just stood there while I had to do everything. Then hand me the keys and I have to pull out the truck myself. Usually it's pulled out running with air on and sun visor put away. Overall I don't feel quality customer service here anymore

Leanne L. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
1.0

I sat waiting for almost 30 min return my trailer that I had rented

Nicholaus K. 
Rating:
5.0

Customer did not leave a comment.

Vanessa B. 
Rating:
5.0

The confirmation call came in at 7:30am which is a little early to receive a call. Traditionally, the proper calling hours are between 9am and 9pm.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
4.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
1.0

We got there at 2pm and even though I made an online application and had a confirmation, an account had to be set up and the driver approved. That was not mentioned online. By the time we left the lot it was 2:45pm. Then I was double charged!

Akin H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
5.0

Customer did not leave a comment.

Estus H. 
Rating:
5.0

I have always been treated great at the store no complaints ever

Willyam P. 
Rating:
5.0

Customer did not leave a comment.

Ashwin R. 
Rating:
5.0

As usual...exceptional customer service and prompt response to customer concerns and communication...Maria and Jeff always stand out professionally. In my opinion this causes the best in the business reputation...above the others.

ROGNA C. 
Rating:
5.0

I've been using this location for years never had a problem easy to work with and they gets you on your way when you need to be getting on your way

harry W. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
1.0

Person who gave me truck said gas.was between 1/8 and 3/16. I brought truck back just below 1/4 and was charged for fuel. Check in person said trucks don't leave with less than 1/4 tank even though fuel was marked from 1/8 to 1/4 on original paperwork

john V. 
Rating:
4.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

The best customer service the staff is always nice and helpful

Tracey P. 
Rating:
4.0

The gentlemen that checked us back in was AMAZING and took the time to explain it all to us which was very helpful and made the experience better then expected. THANK YOU

Wendy M. 
Rating:
3.0

This location was not open at the time. Which was accomadating!

JULIAN L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
2.0

Customer service people were freindly. The separation of customer and employee by forcing to use the phone online check in without the option for the employee to check you into the truck bad. Twenty minutes sitting on my phone waiting for approval while the person helping was calling a number to find out why it's taking so long rediculous.

Amanda Y. 
Rating:
5.0

Sign in through online is cumbersome and takes too long. I've rented from Uhaul all of my adult life, and if not for your dedicated and patient employees at the Chatsworth facility, I would take my business elsewhere

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Edsel A. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
4.0

Customer did not leave a comment.

salomon S. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

One of employee was one of the best most professional one ive came upon ..had an issue with my Subarban and he took the time to help me out ..very hard worker ..very smart ..fast problem solver

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Overall Experience 
Rating:
5.0

All good.

Farnoosh J. 
Rating:
5.0

longer time on Sundays

Julian A. 
Rating:
5.0

Very respectful

Sinh Van N. 
Rating:
2.0

Understaffed poor customer service. Sad.

ed R. 
Rating:
4.0

Customer did not leave a comment.

LETTY S. 
Rating:
4.0

Necesita mas mantenimiento todos los camiones tube un priblema de antifreeze con una camioneta pero todo salio bien gracias

JAIME A. 
Rating:
4.0

Customer did not leave a comment.

Allen B. 
Rating:
4.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
5.0

Best service out of all of the San Fernando Valley locations.. Ask for Maria, she's awesome.

Rob F. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Good fast service

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Nova S. 
Rating:
4.0

Never received a final receipt.

Robert N. 
Rating:
5.0

Bill Y. went above and beyond in helping me with my rental. I will be doing all my rentals through Bill and Uhaul.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Bill was great. I told him I needed the truck until noon on my return date. Her was great and let me know that wouldn't be a problem just contact the return site the day of return. He was great what is not cool is that U-Haul is now trying to charge me for and extra day!!! Even after I called the return site and they also told me it was not a problem!!! And I returned with the exact amount of gas I recieved and U-Haul is trying to charge me gas!!!!!

Jessica B. 
Rating:
5.0

Always great customer service very much appreciated

Diana T. 
Rating:
1.0

Customer service in Chatsworth not good, gave my dolly tgat was reserved and pay for to someone else , didn't have another one available In Emerald Bay,

Bruno D. 
Rating:
5.0

The employee that help me was very nice n he explained everything to me very helpful

Norma A.  |  First Impressions 
Rating:
5.0

I've used you guys for 2 moves this year and had great experiences with all aspects

sally m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRAHIM R.  |  First Impressions 
Rating:
5.0

Corey is really nice I appreciate your help! Thank you.

MEGAN M.  |  Overall Experience 
Rating:
4.0

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Tamell W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERRY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA Z.  |  Overall Experience 
Rating:
5.0

The store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy A.  |  First Impressions 
Rating:
4.0

The entire store location, access, individual service, and extra movers were great

Heidi L.  |  First Impressions 
Rating:
5.0

Excellent services

DMITRII M.  |  First Impressions 
Rating:
5.0

Muy buen precio

mariela T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dmitriy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  Overall Experience 
Rating:
1.0

I rented a storage unit was given an access code n unit number but was denied access

Rickey S.  |  Online Move In 
Rating:
5.0

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Beverly R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEYONNA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERROL B.  |  First Impressions 
Rating:
5.0

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Wayne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moselina V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moselina V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
5.0

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Kevin T.  |  Overall Experience 
Rating:
5.0

they were professional and very helful. They made the process.

Daniel S.  |  First Impressions 
Rating:
5.0

.

Richard M.  |  Overall Experience 
Rating:
5.0

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  First Impressions 
Rating:
5.0

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

mark w.  |  Overall Experience 
Rating:
5.0

Very nice employees

Lydia P.  |  First Impressions 
Rating:
5.0

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

cheryl s.  |  Overall Experience 
No reviews have been submitted for this location.

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