Customer Reviews for U-Haul Moving & Storage of Chatsworth

5,840 reviews

21326 Devonshire St   Chatsworth, CA 91311
(E Of Canoga Av)

(818) 709-4207

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(818) 709-4207

21326 Devonshire St
Chatsworth, CA 91311
(E Of Canoga Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This location was not open at the time. Which was accomadating!

JULIAN L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
2.0

Customer service people were freindly. The separation of customer and employee by forcing to use the phone online check in without the option for the employee to check you into the truck bad. Twenty minutes sitting on my phone waiting for approval while the person helping was calling a number to find out why it's taking so long rediculous.

Amanda Y. 
Rating:
5.0

Sign in through online is cumbersome and takes too long. I've rented from Uhaul all of my adult life, and if not for your dedicated and patient employees at the Chatsworth facility, I would take my business elsewhere

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Edsel A. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
4.0

Customer did not leave a comment.

salomon S. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

One of employee was one of the best most professional one ive came upon ..had an issue with my Subarban and he took the time to help me out ..very hard worker ..very smart ..fast problem solver

Danny S. 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Overall Experience 
Rating:
5.0

All good.

Farnoosh J. 
Rating:
5.0

longer time on Sundays

Julian A. 
Rating:
5.0

Very respectful

Sinh Van N. 
Rating:
2.0

Understaffed poor customer service. Sad.

ed R. 
Rating:
4.0

Customer did not leave a comment.

LETTY S. 
Rating:
4.0

Necesita mas mantenimiento todos los camiones tube un priblema de antifreeze con una camioneta pero todo salio bien gracias

JAIME A. 
Rating:
4.0

Customer did not leave a comment.

Allen B. 
Rating:
4.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
5.0

Best service out of all of the San Fernando Valley locations.. Ask for Maria, she's awesome.

Rob F. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Good fast service

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Nova S. 
Rating:
4.0

Never received a final receipt.

Robert N. 
Rating:
5.0

Bill Y. went above and beyond in helping me with my rental. I will be doing all my rentals through Bill and Uhaul.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Bill was great. I told him I needed the truck until noon on my return date. Her was great and let me know that wouldn't be a problem just contact the return site the day of return. He was great what is not cool is that U-Haul is now trying to charge me for and extra day!!! Even after I called the return site and they also told me it was not a problem!!! And I returned with the exact amount of gas I recieved and U-Haul is trying to charge me gas!!!!!

Jessica B. 
Rating:
5.0

Always great customer service very much appreciated

Diana T. 
Rating:
1.0

Customer service in Chatsworth not good, gave my dolly tgat was reserved and pay for to someone else , didn't have another one available In Emerald Bay,

Bruno D. 
Rating:
3.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

Customer did not leave a comment.

Deenadayalan K. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
1.0

I spent about 20 minutes going around the truck examining it to record all the dents and scrapes to avoid being accused of them being my fault. Also, there was only a few parking spots for customers, but dozens for trucks. However, those isn't clearly marked, and an employee yelled at me for parking in a truck spot. When I pointed out that the few customer spots were filled, he continued to be very rude and told me to leave.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Osama A. 
Rating:
5.0

Customer did not leave a comment.

Alionso R. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

KEN M. 
Rating:
5.0

The employee that help me was very nice n he explained everything to me very helpful

Norma A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Staff always friendly and helpful

Guillermo A. 
Rating:
5.0

The truck was loud and pulled to the right. Otherwise everything was fine. The staff at the location were very helpful and friendly. The check in and return process were easy.

Milad G. 
Rating:
5.0

All workers very exceptionally nice to talk to and service was great. sometimes was a longer wait, like picking up the reserved truck.

Nadia H. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
3.0

We requested equipment that wasn't available at the location I was rescheduled by uhaul to. So we drove further out of our way, and didn't get everything we needed.

Christine V. 
Rating:
5.0

Nothing at all my experience was great no issues

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Very impressed. staff was friendly, rates were decent, everything was clean and instructions for pick up and drop off were easy to understand.

Michael T. 
Rating:
3.0

Computer system started over a few times kept me there for longer than I should have been. Have a ticket system so everyone know there spot in line.

CHRISTOPHER S. 
Rating:
4.0

Customer did not leave a comment.

Salomon S. 
Rating:
5.0

I've used you guys for 2 moves this year and had great experiences with all aspects

sally m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Very helpful and very good customer service. I initially had it booked through the nearby gas station, name unknown, but that guy at the gas station was an idiot. The people that worked at the place on Devonshire were very professional and helpful. I highly recommend them.

Andrew R. 
Rating:
3.0

I had to wait a long time. They started driving the uhaul while we were inside folding blankets.

Romero K. 
Rating:
5.0

Customer did not leave a comment.

FRANKIE Z. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

luis L. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

N/a

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

DANE W. 
Rating:
5.0

Customer did not leave a comment.

BRAHIM R.  |  First Impressions 
Rating:
5.0

Can't think of a thing. Really good experience. Thank you!

Michelle R. 
Rating:
5.0

Best Uhaul location in the San Fernando Valley.

Rob F. 
Rating:
3.0

I did an online reservation for Sat pickup in Oxnard, CA. I received a call on Thurs afternoon that I had to travel almost 60 miles to Chatworth. What a bait and switch. Cost me $60 plus tip to get an Uber driver to drive me to Chatworth plus my time. Not the issue of this location, is a UHaul issue. Also, was not told by this facility that the trucks do not exceed 75 mph. Very, very dangerous for highway driving.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Make calling in a reservation,not a 20 Minute wait on the phone and have to hear all the U haul Commercials over and over again and not go to a call center.I rent 1 to.2 trucks a week from this location for the last 2/ 3 years.thank you.

ROBERT W. 
Rating:
5.0

I dropped off the truck after hours. It was great having a key drop.

leonard B. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

The employee was very helpful and understanding.

Rick C. 
Rating:
5.0

Easy pick up and drop off, couldn't be happier and will use this location whenever we need a rental again.

Alexander T. 
Rating:
5.0

Maria Guerra has literally been the BEST employee I've ever dealt with at Uhaul over all the years my family, friends and I have rented Uhaul. She is amazing! Please promote her or give her an award or something, she honestly deserves it after how much she helped me out today

Rouzbeh B. 
Rating:
5.0

Everything was so smooth! From reserving the truck and tow dolly to picking up the equipment. Corey, Maria and Freddy were AMAZING!!!

Pedro R. 
Rating:
5.0

Staff was friendly and attentive. Transaction went smoothly

Janice G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Corey is really nice I appreciate your help! Thank you.

MEGAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

No suggestions. Everything was good.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Reece D. 
Rating:
4.0

Customer did not leave a comment.

Hector R. 
Rating:
5.0

Very well operated.

Jeffrey R. 
Rating:
5.0

Everything went smooth and quick. I wouldn't need anything different.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Melisa D. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
1.0

I have been using this location almost 3 years ( 21326 Devonshire St Chatsworth, CA 91311) First 2 years it was perfect but last 2 times in 6 mounts I got serous problems with customer service then I got stuck without fuel on De Soto and Devonshire without out fuel and there were saying just go to the first gas station , so what there trying to explain someone stole gas from tank !!! Next time no talking with customer just giving paperwork and saying go to lot R 1 which is wasn't clear for me , I'm not uhale Employe but after this experience I understood that it's simple as shit !! This people are need to get fired as soon is it possible!!!! 2nd time they gave me for pickup paper work fuel was almost 3/4 but when I walked by my self to pickup my van and removed Sighn showing (19.95 -or 19.99 ) so u had to remove then go true paperwork !!! Then I find out what they gave me it doesn't Match !!! 50 gallons difference??? Are u fucking serious? 2 times fuel problem !!! If you can't get it then I know your fucking employees stilling your fuel and trying blame on customer

Sargis M. 
Rating:
4.0

Customer did not leave a comment.

Nhan N. 
Rating:
3.0

Better customer service

JACK F. 
Rating:
5.0

I just wanted to add that your employee MARIA was amazing! She was polite, kind, and beyond helpful. You are VERY lucky to have her as an employee. She is the reason I will return to this particular haul.

robin W. 
Rating:
2.0

I rented a uhaul and everything went wrong. First, I was told my rental (that I booked) in advance was unavailable. I was then referred to another location. When I arrived at the other location it was closed. The representative, Lauren, apologized again (as she alerted me to the cancellation earlier) and booked an alternate vehicle-- on the other side of town-- at a discounted rate. When I arrived at the location, Jeff Grodske used his personal phone to photograph my license!! I do not know if he is a manager or an associate as he was not wearing a name badge, but his name appears on the sales slip and said that was his name when asked. Smart phones record their data and licenses are confidential information. I absolutely feel ill. Please address this issue immediately. Date: 6-5-2022 Contract #23034317 Store# (711080) Chatsworth, Ca 91311

Omar S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

seth E. 
Rating:
1.0

My assigned enclosed trailer was not there!! This has happened several times .... almost everytime I get assigned to the Uhaul in Chatsworth. I had a client waiting in San Diego...because of someone's incompetence that either messed up/ or changed something in the computer we arrived late. We are running a business just as you are....this was not acceptable.

janine G. 
Rating:
5.0

The inside surface of the windshield was not adequately clean. There was a haze on the glass, as if the cleaning cloth was NOT clean, so it left the glass with a film. However, the clean/prep crew was very helpful in answering my questions about rental vans.

Raymond I. 
Rating:
5.0

Quick, easy, and very affordable. Thank you.

Michael S. 
Rating:
5.0

I appreciate this locations availability and credit given that my original reservation could not be fulfilled due to a customer error.

Monica M. 
Rating:
4.0

Customer did not leave a comment.

Nhan N. 
Rating:
3.0

Drop the vehicle off several hours ago at this point and still not yet received any confirmation via email. This should be instantaneous

Ethan G. 
Rating:
4.0

Staff at the location where great, though attempting communication with them due to issues with storage and clarifying website information was difficult.

Tamell W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

GERRY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA Z.  |  Overall Experience 
Rating:
5.0

The store personnel are always professional and helpful. They’re also personable and pleasant to deal with. What a great staff you have. 👍

Debra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristy A.  |  First Impressions 
Rating:
4.0

The entire store location, access, individual service, and extra movers were great

Heidi L.  |  First Impressions 
Rating:
5.0

Excellent services

DMITRII M.  |  First Impressions 
Rating:
5.0

Muy buen precio

mariela T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dmitriy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  Overall Experience 
Rating:
1.0

I rented a storage unit was given an access code n unit number but was denied access

Rickey S.  |  Online Move In 
Rating:
5.0

Overall it was a great experience.. Always there for you when needed and accomodations incredible durning trying times...

Beverly R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEYONNA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERROL B.  |  First Impressions 
Rating:
5.0

Antonio is great, professional and super helpful. He made all transactions smooth and easy.

Wayne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Moselina V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Moselina V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel S.  |  Overall Experience 
Rating:
5.0

I want to thank Lee at the main office for going above and beyond normal circumstances to help me relocate my storage property!!!

Kevin T.  |  Overall Experience 
Rating:
5.0

they were professional and very helful. They made the process.

Daniel S.  |  First Impressions 
Rating:
5.0

.

Richard M.  |  Overall Experience 
Rating:
5.0

The service I receive at this location is always stellar. Stephanie and her crew are accommodating and professional. I'm forever grateful to them!

cheryl s.  |  First Impressions 
Rating:
5.0

We have had an excellent experience with U-Haul all around, from our starting point in Tempe, AZ, to the facility in Chatsworth. The Chatsworth staff was extremely helpful and friendly. Thumbs up!

mark w.  |  Overall Experience 
Rating:
5.0

Very nice employees

Lydia P.  |  First Impressions 
Rating:
5.0

Stephanie has been a wonderful manager throughout my U-Box storage. Daniel was a fantastic help when I emptied the U-Boxes. I moved cross country twice in two years, and U-Haul was a huge help!

cheryl s.  |  Overall Experience 
No reviews have been submitted for this location.

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