Customer Reviews for U-Haul Moving & Storage of Chester

2,076 reviews

1600 Highland Ave   Chester, PA 19013
(I-95 & Hwy 322)

(610) 494-8226

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(610) 494-8226

1600 Highland Ave
Chester, PA 19013
(I-95 & Hwy 322)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

NSTR

PIERRE G. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Vanessa D. 
Rating:
5.0

Just had to climb into vehicle from passenger side. The staff was great

Cyreeta S. 
Rating:
5.0

Friendly people

lamar B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheena E. 
Rating:
5.0

Customer did not leave a comment.

Robin G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Keneasha P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

i think i clean it better i picked up

James B. 
Rating:
1.0

Make sure your trucks are in proper condition

sharon S. 
Rating:
5.0

Customer did not leave a comment.

Madeline M. 
Rating:
4.0

My previous comment stands as the Gospel.....

Peter P. 
Rating:
5.0

Customer did not leave a comment.

JULIO G. 
Rating:
3.0

Very convenient, right off highway

Cynthia W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cali V. 
Rating:
5.0

Quick friendly service by knowledgeable staff made the process quick and stress free. Thanks U-Haul staff....

Peter P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA T.  |  First Impressions 
Rating:
5.0

Very good peoples are in there all time

charles R. 
Rating:
5.0

I have to say the staff is great & do there best to help you with any accommodations. That something that you don’t see much these days.

Darnell W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Service was very good. Will be back to rent from you again.

Melvin N. 
Rating:
5.0

They were awesome all across the board!

ERIC S. 
Rating:
3.0

Customer did not leave a comment.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

I'm not happy about the rates increasing like they do. Storage is becoming like having a mortgage. Please reduce the rates.

CALVIN C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

tiffany S. 
Rating:
3.0

I never received my final bill via email.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

DONNA T. 
Rating:
5.0

My experience when renting the vehicle owas flawless. First starting from the front desk to the return.

DIERDRE T. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

The vehicle was very dated cparwd to others and there were no seat belts.

Kyanna C. 
Rating:
5.0

Inspect gas for proper readings!! Other than that everything was great

Reay B. 
Rating:
3.0

Customer did not leave a comment.

Aimee I. 
Rating:
4.0

Customer did not leave a comment.

NATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Ileana R. 
Rating:
5.0

The woman at counter was pleasure to deal with. Van was ready. She .afw the process simple & fast. And return was just as easy.

William. D. 
Rating:
5.0

They gentlemen in the office was very friendly, helpful, positive energy. My daughter noticed the general manager is someone we know. And if course we would want to support Tina and congratulate her. We had a little problem with the card getting in and out of gate. But I called and got help with no problem. Truck and storage area was clean. Prices were reasonable.

Lorraine M. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
3.0

Customer did not leave a comment.

KRISTINA F. 
Rating:
1.0

Customer did not leave a comment.

Natasha J. 
Rating:
4.0

Customer did not leave a comment.

sakina s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha A. 
Rating:
4.0

Not a thing,keep doing what you do. Thanks for the great service.

linda T. 
Rating:
5.0

The desk clerk was very helpful and pleasant. She made the process easy on a day that my nerves were shot with the move. I appreciate that.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

Che C. 
Rating:
5.0

Awesome folks. Very energetic and helpful. Nice equipment and well maintained. 200% satisfied.

Richard C. 
Rating:
3.0

I selected "no applicable" because the answer is neither Yes nor No. The pickup experience was disorganized, and I was given conflicting information about the insurance cost. Not a great experience

Steven R. 
Rating:
5.0

Customer did not leave a comment.

cynthia m.  |  Overall Experience 
Rating:
2.0

No interaction with the employees at all . I was handed keys and told there's the truck !!!! No identification was needed , no questions asked . Just what's your name and here is your keys !!!!!

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCIE B. 
Rating:
3.0

Gate broken. Employee that was sitting in their car. Told me i couldn't leave the car trailer where i was dropping it. Which was out of the way. She told me to drop it where it would stick out into the road. And where i could possibly hit fence. She didn't even guide me. Just got back in her. With a why you bothering me at work attitude

Shaun T. 
Rating:
5.0

Customer did not leave a comment.

Winnie W. 
Rating:
5.0

The guys were awesome!

Kate S. 
Rating:
5.0

Chad, the representative, was professional and courteous. I will absolutely return to this location in a few months when I move houses.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Jamal J. 
Rating:
5.0

The staff was wonderful and the truck drove like a dream. Thanks for a wonderful experience!

James D. 
Rating:
5.0

When picking up the trailer, the representative was very courteous and knew her job well.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

Daymon J. 
Rating:
5.0

Customer did not leave a comment.

harrison P. 
Rating:
3.0

Customer did not leave a comment.

Marisa C.  |  Overall Experience 
Rating:
5.0

Truck was great but gas gauge below E when picked up

JOSEPH W. 
Rating:
5.0

Great people wonderful customers services 😀 😊

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

There was a torn strap that we didn't see till we got the car on the trailer. Location itself was very busy and only had one person working when we were there so took a while.

Natalie M. 
Rating:
5.0

More parking area

william B. 
Rating:
3.0

They were under staffed as well (when dropping off tow dolly.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Sharnei T.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Khrystine H.  |  Overall Experience 
Rating:
2.0

We picked up the vehicle and it only had about 50 miles (the low fuel light came on shortly after leaving the parking lot.) Before leaving, we spoke with an employee and she promised us we'd be reimbursed for the fuel we had to supply due to it being less than a quarter tank full. When returning the uhaul to our end destination, we brought that up to another employee to which they responded we were most likely lied to and weren't reimbursed.

Benjamin B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

Love the manager and praying that y’all stop playing in her face about her equipment and trucks! She’s working hard..don’t make it harder on her!

Wadia a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

NA

Darren P. 
Rating:
3.0

Customer did not leave a comment.

SHARON D. 
Rating:
1.0

Customer did not leave a comment.

Shawdon M. 
Rating:
5.0

Tina did a wonderful job professional friendly credit to your company

Richard M. 
Rating:
5.0

Nothing. Good service is good service.

chandra B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Tamyra P.  |  Overall Experience 
Rating:
5.0

Excellent service Tina and her staff do a wonderful job! I love going to Highland Ave Uhaul in Chester, PA They are the Best! Gary W Berkshire Hathaway Real Estate Broker 215-768-7409

Gary W. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Lady very nice.

pauline J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Tire service indicator light was on and gas gauge was erratic showing a lower level when standing still than driving.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

latisha m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Salenia F. 
Rating:
3.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Ms.Tina is awesome! she has always made it happen when i need either a pickup for a few hours or a box truck for moving equipment. Thanks, Steve Schrass (Elliott Machine CO. *(formerly of Twin Oaks)

Stephen S. 
Rating:
3.0

We used the app, and the key drop off was confusing. There were several locked boxes, and one unlocked, but another person was also dropping off at the same time. A single drop box with a slot would have been simpler.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Friendly and courteous people

Gary W. 
Rating:
3.0

Make sure equipment is in safe working conditions before giving to customer. Computers kept going down at this location as well, making the pick up process take over an hour when I was the only person there.

Nicklaus H. 
Rating:
4.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

trena B. 
Rating:
2.0

Customer did not leave a comment.

Brittany M. 
Rating:
2.0

Customer did not leave a comment.

HAN L. 
Rating:
4.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

genia H. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

I'm still awaiting the receipt which was suppose to be emailed to me

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Luke O. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

I original had a confirmed pickup at a much closer location to where I need the truck. I had to pay for an additional 30 miles. This information was told to me the day before I needed the truck . I think a mileage adjustment should be made on a confirmed location for pickup that is cancelled.

RONNIE B. 
Rating:
5.0

Customer did not leave a comment.

Rayquan N. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
4.0

Add promo codes

Deitre S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

I would have been a more satisfied customer if the truck I scheduled was available at the original location at time of reservation.

Cindy Z. 
Rating:
1.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

Customer did not leave a comment.

WESLEY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMASINA A.  |  Overall Experience 
Rating:
5.0

My experience with U-hual was excellent and the staff were friendly,courtesy and very professional especially Charnell and Tina. I look forward to doing business again with U-hual and recommending family and friends,,,,

BARRY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADISA K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAGIRIVES J.  |  First Impressions 
Rating:
5.0

No better place than them

jamar p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacey d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADISA K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve R.  |  First Impressions 
Rating:
5.0

The representatives are courteous and informative always a pleasure in Chester PA

Stephanie M.  |  Overall Experience 
Rating:
5.0

Thanks for your service over the years! It was a pleasure working with your staff.

DELTA SIGMA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane N.  |  Overall Experience 
Rating:
2.0

My rent was due on the 6th of the month. I moved out in the 11th but still had to pay for the entire month. I had storage in two other facilities at the same time (not U-Haul) and both facilities pro rated my monthly rent since I did not stay the entire month. I will NEVER use UHaul storage again. UHaul should ABSOLUTELY pro rate your rent when you leave.

John E.  |  Overall Experience 
Rating:
5.0

The best storage around. Friendly staff,,,,

ROSALINE B.  |  First Impressions 
Rating:
5.0

Keep up the great work

CLAREN T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHERYL G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AKWASI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOD D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANYA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT c.  |  Overall Experience 
Rating:
5.0

Thank y'all for helping me

Desiree S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARON R.  |  Overall Experience 
Rating:
5.0

Ms Tina Murray and her team is pleasant, accommodating, knowledgeable and helpful. The team is aware of the activity and upkeep of the site. Great Job 👍👍👍 Tod Duncan

TOD D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

winston S.  |  First Impressions 
Rating:
5.0

Acquiring and moving out of the storage facility was easy, convenient and fast. All of the staff was very friendly, helpful and efficient; I will miss them.

LISA T.  |  Overall Experience 
Rating:
5.0

The staff is very helpful.

jeaneen d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaTasha D.  |  Overall Experience 
Rating:
5.0

Manager and support staff were informative, courteous and helpful!

Krista W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LAMONT B.  |  Overall Experience 
Rating:
3.0

I did not agree with some of the rate changes over the years I've been with the facility. Only after the pandemic is the only rate change that made sense to me. Had some minor issues but foremost part they were resolved with no problem. However the small issues I had to deal with were pretty problematic for me.

VINCENT A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erina R.  |  First Impressions 
Rating:
5.0

The only problem was that I reserved a 10x15 unit on-line and when I arrived I was told that it was NOT available but would have to take two 5x15 units which, although the same square footage, would have cost me about $50 more. Not good. But after loading up the truck and returning to the storage facility they told me they DID have a 10x15 unit for me so all good.

John E.  |  First Impressions 
Rating:
5.0

The manager is always nice patient and very helping love her

KIMEKA J.  |  Overall Experience 
Rating:
3.0

It's very expensive and my son saw a mouse.

STACI M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NATASHA M.  |  Overall Experience 
Rating:
5.0

Tina runs a tight ship down there on Highland Ave, I will always use this facility for all my rental and storage needs.

william b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

moniqua h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daaiyah R.  |  Overall Experience 
Rating:
5.0

The staff was pleasant I think the manager name is Tina? not for sure tho, but she was very pleasant and helpful.. I hope I got the right name, cause I want to give credit were credit is due🤗

darvina s.  |  Overall Experience 
Rating:
5.0

Tina was great

James K.  |  First Impressions 
Rating:
5.0

All of your staff is absolutely friendly, helpful, kind and the place inside and outside is very clean, well lit up, I felt very safe and secure. Awesome 👍😀💛 And the truck was also very clean

Lucy C.  |  First Impressions 
Rating:
5.0

I have to say this is by far the best u-Haul I have been to ! I would also like to give a huge thank you to miss TINA THE GM at the Chester u-haul and storage your very kind , helpful and willing to go above and beyond for your customers so thank you for all that you do !!!

brittany m.  |  First Impressions 
Rating:
5.0

Great team!!

PATRICIA M.  |  Overall Experience 
Rating:
5.0

During this time of craziness, the staff is wonderful!!

PATRICIA M.  |  First Impressions 
Rating:
5.0

Very respectful & Clean

MARKETA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRAH K.  |  Overall Experience 
Rating:
5.0

Professional Staff and Manager. Knowledgeable and exceptional customer service!

Danielle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin D.  |  Overall Experience 
Rating:
5.0

I would recommend the U-HAUL to my family and friends I've always used U-Haul for all my storage needs with no problem thank you for your service and to the staff thank you for everything until next time all be safe have a blessed day

gale f.  |  Overall Experience 
Rating:
3.0

Some of the staff seemed very lazy while others were working hard. Had to buy 2 locks because the key broke off into the 1st lock.

Mike M.  |  Overall Experience 
Rating:
5.0

Great and helpful im greatly thankful

LISA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEON P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI I.  |  Overall Experience 
Rating:
5.0

This was the easiest thing I have done in quite some time. The woman that waited on me was very nice and friendly and there was a man who asked me if I needed any help with putting things in my storage. Great customer service.

DOROTHY M.  |  First Impressions 
Rating:
5.0

Best storage in PA!

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre W.  |  First Impressions 
Rating:
5.0

Sorry for the inconvenience, keep up the great services!

LORETTA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLANCHE I.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD D.  |  Overall Experience 
Rating:
5.0

The manager at the Chester facility Ms. Tina is very professional proficient in her job always a pleasure to deal with her.

MAFALDA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARYELLEN R.  |  Overall Experience 
Rating:
4.0

Nice

CHARITY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

THOMASINA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

palmer w.  |  First Impressions 
Rating:
5.0

Tina is so compassionate and understanding. She is truly a blessing

DONNA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA P.  |  First Impressions 
Rating:
4.0

Thanks for the great customer service guys!!!

Kashief M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAPRICE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

brian w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jontelle S.  |  First Impressions 
Rating:
5.0

Neena was just as helpful as the manager Tina, I will continue to use this facility.

william b.  |  First Impressions 
Rating:
5.0

I was satisfied with UHaul services. The staff was friendly and professional. I never experienced a problem with the storing my belongings.

tyra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra J.  |  First Impressions 
Rating:
5.0

Thank you for everything

JOSE C.  |  Overall Experience 
Rating:
3.0

The manager, Tina, at the Chester site was very helpful and courteous when we had a few billing issues. She was timely in her communications and always willing to help.

WIDNER U.  |  Overall Experience 
Rating:
5.0

After a miserable experience at a Uhaul place in Malvern, I came here and was greeted with excellent customer service and with exactly what I had a reservation for.

Rachael W.  |  First Impressions 
Rating:
5.0

Staff friendly

CHRIS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mindy N.  |  First Impressions 
Rating: