Customer Reviews for U-Haul Moving & Storage of Chico

Rating:

3.0

I was offered a promo to attach a tow package to my uhaul truck rental to take to Sacramento. I was told over the phone that I could load my vehicle on this tow trailer and no additional insurance would be necessary. I already paid for the insurance for the truck. When I arrived at the Uhaul location to pick of the tow package the employee had trouble with the computer and getting me on my way. She dissuaded me from loading my vehicle saying the free insurance wouldn't cover my vehicle if something happened. To me it seemed like she didn't want to deal with loading it on. She was friendly to me otherwise and eventually figured out how to get me on my way and attached trailer after speaking with someone from her corporate office. It would have been nice to actually tow my car as advertised and for the Uhaul employee to be up to speed on procedures. But outside of this it was a good rental experience. I enjoyed the self check in and out of the truck.

Rating:

5.0

Very easy online reservation and fast pickip.

Rating:

5.0

Return of truck and auto transport was smooth and quick

Rating:

3.0

See previous comment

Rating:

5.0

Everything worked out perfectly.... have used this location many times and will continue to do so in the future...

Rating:

5.0

They were quick and easy and friendly.

Rating:

5.0

Great customer service.

Rating:

1.0

terrible customer service

Rating:

3.0

Everyone was efficient and quick, my only complaint is that there was no customer service, nobody said hello or how how are you. No smiles or being friendly. The manager jason was ok but seemed in a bad mood maybe? The truck was great!

Rating:

1.0

I lost 30 minutes of my paid time just picking up the vehicle, I drove the truck 14 miles and somehow had to put 10 gallons ($47.87) in the truck just to get the gauge back to the “contract level” and was thoroughly dissatisfied with the entire process.

Rating:

5.0

Staff was great. Pickup was smooth and drop off even smoother. Thank you 😁

Rating:

3.0

When we called asking about drop off and pick up of the U boxes. Most customer service people were not trained on how to forward the calls to the proper dispatcher for our area

Rating:

5.0

Manager on property provides world class service!!!!

Rating:

5.0

The manager is on point.

Rating:

5.0

Fast, friendly, and efficient service.

Rating:

3.0

Overall good experience with this location but, they were not helpful with the issue of the missing racket strap that I had purchased online

Rating:

4.0

I should get credited something for the extra 1/4 tank of gas I left in it.

Rating:

4.0

I think they may be understaffed. But they were very competent when I finally got to the desk.

Rating:

4.0

Management works hard to help you out. If you need something done, Jason will get it done . Thanks.

Rating:

5.0

Very helpful and we got through for drop off quickly.

Rating:

5.0

The girl who helped me was very professional and helpful. She made the whole process very smooth during a stressful time

Rating:

3.0

Your computers are way too slow. Time to up grade and speed things up

Rating:

5.0

The staff was great and helpful. Always use this location due to the availability of equipment. Thank you to all who have helped me throughout the years. My son graduated from Chico State and this was our last time being in Chico. I can't say enough of all the help over the years from rental units, trailers and Auto Transports I have rented. Great place I will miss. Thank you for making me feel welcome and part of your community. Keep up the great work!!!!!

Rating:

5.0

Expedite the process seem like it took forever to get in a trailer. My trailer was dirty inside.

Rating:

5.0

Bronson was very helpful!

Rating:

5.0

I was happy that the trailer had new tires. Tires can be an issue on a road trip.

Rating:

5.0

Keep doing what you are doing. Very happy with the customer service and I feel that the rental price was a good value.

Rating:

5.0

Keep up the great work! Friendly, efficient, and helpful team! Thank you!

Rating:

5.0

Employees were well informed and courteous

Rating:

5.0

Very helpful! No suggestions for improvement.

Rating:

1.0

Jason Santos was extremely rude and disrespectful to multiple customers including myself during my visit. He blatantly lied to my face. I attempted to rent a van and without even checking the computer or inventory he said we don’t have any. I politely said I have it pulled up online and it’s allowing me to book a reservation but I wanted to do it in person. He said if you do that it’ll be sent to another location because we don’t have any. I asked him where to and he said he didn’t know. He did not offer any assistance. Was very condescending and didn’t make eye contact once. I proceeded to move forward with the online reservation and within about 2 minutes I had a truck reserved. I got back in line and magically they had one that had “just been returned”. I’d hope this person isn’t representative of uhauls standards for employees. He is costing the company money because of his pure laziness and unwillingness to help. I reached out to company president Chris via text but have not received a response. When asked there how to file a formal complaint I was not provided with a way to do so.

Rating:

5.0

Chico U-Haul is fantastic. Jason is an excellent manager and has a great team. He is patient and supportive of the team learning procedures and how to exercise good judgement when working with clients.

Rating:

5.0

Professional, friendly, super prepared and efficient. I love this place.

Rating:

5.0

In and out to drop off a one-way trailer in just a few minutes. Great service!

Rating:

2.0

Perpetually understaffed causing very long wait times. Have seen customers leaving visibly frustrated or outright angry and/or yelling about their own dissatisfaction about these things on at least 3 occasions. I have also been very upset about it on several occasions. This is the busy season and that must be taken into account by the upper management that dictates how many labor hours each location can accrue. It's a college town! Expect it to be busy! You're losing customers left and right over this. Don't let corporate greed ruin this service! The service is there to serve the customers, not just to serve the bank account of the CEO nor the company's investors, whatever the upper end case may be.

Rating:

5.0

Great drop off location

Rating:

5.0

Good customer service

Rating:

5.0

Thank you for how fast it took to get it going and be done. You guys are great.

Rating:

5.0

Thank you for making trailer rentals so easy :)

Rating:

5.0

It said I was supposed to get a month free but I didn’t get to

Rating:

1.0

When moving last thing yiu should have to worry about is making another stop for gas. The tank should of been full from last return. Husband had no sun visor and had sun in his eyes while driving this is a safety issue Not happy.

Rating:

1.0

I had an appointment to pick up a truck at 10AM, but was forced to wait until 10:45 because of a long line and 1 employee working, putting my moving time off and costing me more money with movers. This was with mobile pick up, so this is absolutely inexcusable. The truck drop-off was great, however.

Rating:

5.0

No improvement necessary.

Rating:

5.0

Everyone was great from check in to hookup

Rating:

4.0

My decision to use U-Box (only 1 necessary) served several purposes, 1) I had very little possessions to move which would have required a smaller trailer, which would have required installing a trailer hitch to my little Ford Fiesta 2) My little Ford Fiesta has a difficult enough time with the mountain passes, towing anything would have been nearly impossible 3) Winter weather was a bit of a nightmare as it was without a trailer. 4) If I had not used a U-Box, getting my vehicle to my final destination would have required a small truck with tow capability.... see all reasons above for reasons this is NOT viable. Thank you U-Haul for making the U-Box option available!

Rating:

2.0

Looking like you are trying to improve the services to put more money into the greedy business by placing a $20 after hour service fee. I’ve never had to pay this fee before. And if it’s not removed from my credit card, I’ll be doing my business somewhere else.

Rating:

5.0

Employees were very efficient and helpful both in picking up my car towing trailer and dropping it off. Thank you.

Rating:

5.0

Everybody is always really helpful And it was a breeze to get In-N-Out in a very prompt manner.Thanks to all that helped me

Rating:

5.0

Thanks, I’ll be back

Rating:

5.0

Double check equipment

Rating:

2.0

Horrible experience with the support at this location. Got my total of $190, handed the person cash and was told “oh hey sorry with cash it’s actually $290”. No explanation given. When I asked to split it because I wasn’t planning to spend that much given my estimated total wasn’t even close to that, the man helping was condescending when he told me he’d “wait” for me to “go put more money on a card”. Overall, paid in card to avoid the extra $100 fee for cash. This is extremely disappointing given no where charges THAT much more to pay cash. Horrible experience and will not be using this location again and will be sure to share my experience with others.

Rating:

5.0

Always very friendly and helpful team members at this location and the equipment is top notch!

Rating:

5.0

Keep up the great work. Love you guys. Always there when I need you.

Rating:

5.0

They are just nice

Rating:

5.0

Higher more help! Sunday afternoon, which is usually a very busy day, and the guy was by himself with a line basically out the door, that is idiotic

Rating:

5.0

Bring in more personnel to help. the poor gentleman was working all alone and had a line basically backed out the door, that is ridiculous. I felt so sorry for the guy.

Rating:

5.0

Give the customers tips or a short video of what to expect when you’re going to pickup the vehicle using the app. Thanks!

Rating:

1.0

I only had the unit for 3 1/2 months and when I moved out I had to throw away a lot of my stuff. A lot of my items had mold on them. And I had to get rid of a bags of clothes blankets and a few kid rugs due to dead mice inside of my stuff. I was very dissatisfied with my experience at this U-Haul. And to make things worse for the last month or so I had to go only when the store was open, because they never fixed the outside login issue. I asked every time I went if it was fix or when they were getting it fixed. Every time they said they didn’t know. As of 1/28/2025 it’s still not working !! Not everyone can only go between the hours of 7am and 7pm I like that I could acess from 5am-10pm.

Rating:

5.0

Just a little too costly.

Rating:

3.0

Customer service was mediocre. The staff didn’t seem warm, friendly. However, their approach was efficient, focused on identifying my needs and working to meet those needs (i.e. close out for my storage space).

Rating:

4.0

Everything was good except for a giant hole right outside my storage unit which resulted in a huge puddle for the past couple of rainy months. Made getting things out very inconvenient.

Rating:

5.0

Went above and beyond for situation!

Rating:

5.0

Friendly helpful people will use again

Rating:

5.0

My reply went above and beyond

Rating:

5.0

No problems, staff was very helpful.

Rating:

4.0

Just a little too expensive for my budget is why I moved out.

Rating:

3.0

Too pricey

Rating:

5.0

I was very pleased, and the price was not bad

Rating:

4.0

It might be helpful to tenants to stay open for access to the units 24/7, this would add a good convenience, especially since ghe units are secured, alarmed and have insurance options available. But over all its secure clean and organized.

Rating:

5.0

Nikki was so excellent. She helped us quickly . Thank you

Rating:

5.0

Nikki was FABULOUS!! Helpful, patient, friendly!!

Rating:

5.0

I have always found this facility to be welcoming and helpful.

Rating:

5.0

Great, safe place to store your belongs. Nikki was super helpful and friendly.

Rating:

3.0

There was nobody around to help us unload our truck. It would have been nice if there would have been somebody around to help us cuz it was only two older women unloading the 15 ft truck

Rating:

5.0

I moved to bigger unit at another location. Thank you for the great service.

Rating:

5.0

Everyone I encountered at UHaul was wonderful.

Rating:

1.0

The unit I rented said that I could fit a 2-3 bedroom home in it, which was wildly inaccurate. I had to scramble around to find a new place and the professionals at other storage rentals said there was no way to store a 2-3 bedroom home in the unit Uhaul suggested either. Very misleading and very stressful.

Rating:

1.0

I booked a unit that specifically said it would hold items for a 2-3 bedroom home. Upon arrival, the size of the unit was laughable, and absolutely not as advertised. Staff was unhelpful and I had to scramble to find another storage facility to hold my items.

Rating:

5.0

This facility was very helpful prompt and always there to help! Kathy Cardinal

Rating:

5.0

Very friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.

Rating:

5.0

Thanks for great service.

Rating:

4.0

The relatively rapid, recent price hikes were not my favorite thing.

Rating:

2.0

I needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164.00 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.

Rating:

5.0

always really nice staff, clean facility

Rating:

5.0

This UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.

Rating:

5.0

Great helpful Staff in Chica CA

Rating:

5.0

Our Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. THANKS

Rating:

5.0

The staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!

Rating:

5.0

Very easy online transaction. People in office were helpful as well when we moved in.

Rating:

5.0

Everyone was very helpful. We're so glad we found this facility!

Rating:

5.0

Everyone is friendly and helpful and I barely visited my unit, knowing that it was secure. It’s nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn’t even get out of the truck! Chico uhaul is top notch.

Rating:

4.0

The communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.

Rating:

5.0

They helped me switch to a different unit and it was quick an easy!

Rating:

5.0

I was told a lock would be provided ended up having to buy my own. Not the end of the world though.

Rating:

4.0

The staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.

Rating:

5.0

The Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again. However, the phone number to get a hold of U-Haul’s customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.

Rating:

1.0

The customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.

Rating:

3.0

The first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35.00 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com

Rating:

5.0

Shortage of storage units no 10x10 available for years

Rating:

5.0

wonderful people. Very attentive.

Rating:

5.0

I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!

Rating:

5.0

Staff at this site are excellent. We completely forgot to complete our check out and they did it for us. They’ve always been helpful and have excellent customer service.

Rating:

5.0

Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren’t open on weekends or opened late or closed early.

Rating:

5.0

The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!

Rating:

5.0

Great service, clear communication, and friendly.

Rating:

5.0

Clean facility, fast service and knowledgeable about the equipment rentals

Rating:

5.0

Bronson was helpful and professional.

Rating:

5.0

Each personnel I talked and handled any problem were great!

Rating:

5.0

Very friendly and loved their willingness to accommodate!

Rating:

5.0

Good job!

Rating:

5.0

Staff was always accommodating to our needs and requests. Excellent service!

Rating:

5.0

All staff was very friendly and helpful. Great experience!

Rating:

3.0

Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.

Rating:

5.0

Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!

Rating:

4.0

Everything was very good, A few staff members weren’t as accommodating as others. Thank you!

Rating:

5.0

So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.

Rating:

4.0

Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.

Rating:

5.0

Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!

Rating:

5.0

Very easy and helped us find the most appropriate storage size.

Rating:

5.0

Super facility and staff.

Rating:

4.0

Thank you

Rating:

5.0

I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.

Rating:

5.0

We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.

Rating:

5.0

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Rating:

5.0

We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.

Rating:

3.0

When I signed and payed for this unit it was not pro rated for the month of January.

Rating:

5.0

Helpful, courteous, and knowledgable.

Rating:

5.0

U hauls u -boxea are the way to go. Super convenient

Rating:

5.0

Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!

Rating:

5.0

No comment.

Rating:

5.0

Great service.

Rating:

5.0

Well done

Rating:

5.0

Your staff was friendly and helpful, and the storage units well-maintained.

Rating:

4.0

Could use more light indoors

Rating:

5.0

Staff was excellent

Rating:

5.0

Very nice facility. Bronson Vitt very helpfu! And available.