Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unit was not checked to see if pads and dolly were inside. Had to drive to a different location in order to get them. Vehicles windshield wiper on right side was defective causing it to come off several times during rains through my entire trip.
This is my first good experience with U-Haul, had problems in the past with trucks not being available but this was seamless process.
Check the gas properly so customers are not charged seven dollars for a quarter gallon of gas after I already went back to the gas station and filled up the tank to 3/4 of a tank. I brought it in and was told it was at 11:16 So I went back to the gas station and put the rest to fill it up to 3/4 of a tank and you guys are still charge me
The personnel that I dealt with, both picking up and dropping off, were not wearing masks. The trailer was dirty but worked ok.
Make sure the equipment the customer pays for is in the vehicle. I rented a dolly and there wasn't one in the vehicle when I picked it up. I was still charged for the item
Shorter wait times in line.
They do a great job
I've rented many trailers and tow dollies from this facility. Always top notch.
Great service, clear communication, and friendly.
The man who checked me in was personable and professional.
Very quick and friendly service
Everything went very smooth, not one area I feel needs improvement.
Top notch. Great Customer service both at pick up and drop off. The way business used to do business years ago!
I tried making an online reservation and apparently it never went through the total came to almost 160$ only moving 20 miles. Came into the office and they couldn't find the booking, lady was MORE than helpful and got us a truck for 65$ Including the mileage, gas refill, and truck.! The employees are awesome and friendly, though the online forms are seriously scamming people!!
WANT NOTHING TO DO WITH U-HAUL EVER ATGAIN,
Clean facility, fast service and knowledgeable about the equipment rentals
When I make a reservation for a certain size of truck don't give it away. You've done this two times
I placed an online order a week prior to pickup and my order Was not available. The clerk told me the equipment was I ordered was no longer available as they were already checked out. My question is “why pre order if it will not be available at pickup time†then prior online check in so to not have to wait in line is a joke! Poor service over all.
I don't see why I could not drop it off at my local uhaul rather drive it 40 miles back
Was great and easy return, went well and did not take too long! Highly recommended & friendly people!
Personnel were friendly and helpful. Outside of truck was dirty but inside the truck was fine. Person at the desk did offer to wash the truck for us but we didn't have time to wait. I would definitely recommend this location in Chico.
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Upgraded me to a larger truck. Was great, Truck drove really well. Clean. The app doesn't work. Doesn't sync with the account.
Prompt efficient cheerful service with great prices.
Overcharged me
Just keep doing what your doing
Please make sure that next time the trucks are dried in the back. After you guys are done cleaning of them they should not have a big puddle of water in the back of the truck. It's delayed us from being able to pack up faster because we had a clean out the back of the truck
Actually HAVE the damn equipment at the location, time and date that the customer originally requested... NOT 63 miles (one way) away for it not to be there and then another 83 miles (one way) away hours later causing us to delay our trip, loose a non-refundable hotel booking. The truck also had a faulty tire which blew out causing us a 3 hour delay. Do you people EVER EVEN read these goddamn reviews?
Bronson was helpful and professional.
The cabin of the truck was not cleaned out. There was a used, dirty mask hanging from the sunshade when I got in the truck. The brakes need maintenance BADLY. Luckily we were only using the truck for a move in town. The maintenance light for the brakes came on 3 times and was beeping and flashing.
Encourage staff to listen carefully to what the customer wants to rent and then verify the desire before doing all the computer work. It's sometimes hard to get it right when masks might muffle the request.
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Our original location was super shady, the u-haul was below empty and had a check pressure light on. We lost over an hour getting another truck- but still had to pay movers for this time and was not compensated in any way.
You should inform renters what typical out the door costs are after all the fees mileage etc. are tabulated. I was renting a $20 van and it ended up costing me $57 Plus $15 in fuel. I knew I was going to have to pay for gas and mileage, but I had no idea it would be more than 3x the base price. On the good side, your people on commercial Drive were great.
Sadly I had to drop down to a 10' truck due to vehicle shortage. But the Uhaul ecperience was terrific
Wonderful service!
I was completely satisfied with my overall experience. The young lady that un-hitched our trailer was very polite and courteous. She should be commended for her excellent service.
Have the online check in stuff count
Return of equipment couldn't have been easier. Very pleased.
Everyone at u-haul Chico was amazing. The service was excellent. Thank you
Staff excellent.
Give a little compassion to a persons situation. I drove 11 hours and was told I had no trailer. First gentleman I encountered could care less, handed me a 800 # and walked away. After 15 minutes on hold another agent found me a trailer 50 miles away. Granted first agent said he could not do that?? Overall worst experience I have ever had, will avoid Uhaul at all cost in the future. I would love to go into detail with a manager if anyone really cares to call, not holding my breath. 858-967-9916. Jason I did have a reservation FYI
The van smelled very strongly of marijuana and the back had plant sheddings and leaves all along the edges of the protective floor cover. Sweeping wasn't enough - it should have been vacuumed and deodorized.
They were very accommodating, even when we had to keep the truck longer. Thank you
At the time the reservation was made, I was told someone would contact me the day before my scheduled pick-up to confirm what time we could pick up the truck. However, no one called and when I was able to get through (I was on hold for over 15 minutes), I was told the earliest I could pick up the truck was after 10:00 am. This was an interstate rental and at the time we picked up the truck we were told we could return the truck to any U-Haul lot at our final destination. However, shortly after we picked up the truck, I received a text message saying we had to return the truck to a specific lot that was only open for 4 hours every day. It was a little frustrating since the truck was being returned to a town about 120 miles from our actual final destination. We did return the truck to a different lot and the instructions said we would be contacted the following day to confirm the return. Again, no one called. Better training of personnel on customer service communication would be helpful.
Reserved a 15' truck and was "guaranteed" it. When I arrived all they had was a 10'. I had to do 2 and a half trips instead of 1 if the what I reserved was there. Truck had low tire pressure on all tires and passenger door was cracked open when I drove off. Bad experience all around and unreliable.
Each personnel I talked and handled any problem were great!
Very friendly and loved their willingness to accommodate!
Good job!
Staff was always accommodating to our needs and requests. Excellent service!
All staff was very friendly and helpful. Great experience!
Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.
Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
Everything was very good, A few staff members weren’t as accommodating as others. Thank you!
So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Very easy and helped us find the most appropriate storage size.
Super facility and staff.
Thank you
I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
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We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
When I signed and payed for this unit it was not pro rated for the month of January.
Helpful, courteous, and knowledgable.
U hauls u -boxea are the way to go. Super convenient
Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
No comment.
Great service.
Well done
Your staff was friendly and helpful, and the storage units well-maintained.
Could use more light indoors
Staff was excellent
Very nice facility. Bronson Vitt very helpfu! And available.
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