Customer Reviews for U-Haul Moving & Storage of Chico

All was great I’d rent from this particular place again for sure

Nothing, keep displaying great customer service

Nothing, it is the virus that makes the problems

Bronson went above and beyond to help my family at a time of disparities.

If you where any better you would be GOD.

Staff was always accommodating to our needs and requests. Excellent service!

Always friendly and efficient staff. Thanks!

I just want to say that Chico was so understanding with everything that has been going on - I changed the dates so many times and they all were so helpful....thanks for helping me move my Mother down south.....

Prompt and friendly service. Usually, I have a long wait. But this time there was no wait. JIM HANNA

Associates were very helpful and had us out very quickly.

Going to be hard to find better customer service anywhere else!

Excellent friendly courteous staff and great service

Great customer service i didnt get the reps. Name. But she was great very helpful and great to work with i will deffinatly that my people seek her for a great customer experience i loved the truck i rented just a pick-up with 8 ft bed but it ran and handled beautifully i will be back at this location again for the next time i need to rent. Thank you. Sincerely, Danalee Gleason

Very friendly staff!! Extremely easy process, the gentlemen that helped me suggested the PERFECT trailer for my appliance move!!

Have no problems but wish they had more trailers

I rented the uhaul for 2 days and had to keep it for a few hours the next day. That was fine, no problem. On the day of return they said it is reserved and has to be back by 12. When I returned it they had 4 other trucks the same size. I asked the front desk if there are reservations on those trucks and they said no. Besides the lack of understanding and inability to be honest it was an ok experience.

I didn’t talk to anyone there, it was after hours. My only problem was with the website for self return. I suggest you have the phone number for help with that website right upfront and prominent on that page you send customers for self return.

I spoke to Dan The day before I was going to pick up the truck, he was great. Was going to give me an extra 30 miles and match The price for the truck. He said no worries come in tomorrow and we will help you. Well the next day, Richard was completely rude, seemed irritated and did not explain the process. Didn’t even bother showing us the trucks in the back. Just told us to go through the back door. Bad experience

We needed extra days to have the uhaul and the persons we spoke with were very accomadating and helpful.

The manager was awesome. I left this location very pleased with his professionalism. I had expressed my concerns about my mileage overage because of the freeway being close due to high winds and the freeway being closed to all truck traffic and that I had to take a different route. He waived the extra mileage

All staff was very friendly and helpful. Great experience!

Wonderful service, help with rented equipment, pleasant experience.

Staff is extremely helpful, and friendly. Thanks

right tire tread is very low.

Safety efforts should be more emphasized! UHaul Vans must have a sign at rear stating: Do not jump off rear & at the the very least: have a H A N D R A I L! I stepped off the rear, fell & insured my back!

Satisfied customer = )

Thankful that the person apologized for our inconvenience and took money off the bill.

The app could send a reminder to refill the gas tank before returning. I forgot to do that. I was tired from moving all day. A reminder would have been appreciated

Great staff!! Very helpful and friendly!!

Well with full lack of communication with are rude helper when we first got there I wanted to go the whole 24 hours since it was the same cost from one hour to 24 and he incorrectly put it in I was receiving phone calls the next day asking when I was going to return it cuz I was late and I tried to explain to them why when I called the store to explain the misunderstanding between me and the lowest argic cashier she told me I'd have to pay an extra day because I was late on returning and I explained to her again it was miscommunication on her employees part why would I have to pay out-of-pocket for that and she was completely rude herself then I asked for an extra day on top of that and obviously was not communicated or put into black and white writing I have no idea why I'm being charged so extremely high if I would had any idea of the rates exceeding to this extreme amount I would have never rented from you guys I would have went budget cuz they are completely cheaper all the way around but now. When I went to return the vehicle I was grabbing my stuff out of it and putting it into my personal car at that time a younger kid starts yelling at me and telling me you're probably going to have to go inside this going to be additional charges I said I'm totally aware of that that's why I'm just putting stuff in my car and then I had one box in the back that needed to go into the trash bin that I totally forgot about and he starts yelling at me about that at that time between your customer service and your employees I left and you guys can charge me whatever because this is totally ridiculous with horrible customer service from the moment I rented the U-Haul to the moment I returned it to the moment I called customer service to try to get it extension total lack of communication rudeness extremely rudeness I am a customer service representative for a very big company in I Stand My Ground and that's why we are where we are in this situation

Set up my order online which was fast and easy. Pick up was also easy and very professional and friendly staff.

10/10. Staff was very helpful and made the process super easy :)

When dropping off the trailer I asked to use the restroom and let staff member know my Keys were in the ignition if they needed to move it, older staff member said no that wouldn’t be necessary after using the restroom this being my first time renting and dropping of a trailer I did not know the process and I was standing in front of the service counter and he said “sir you are all set you can go Know” I asked “do I need to sign anything?” He replied “know sir you can leave know you are blocking the driveway!” What kind of attitude was that? I told staff!! Where my keys were, and they had my permission to move my truck if needed. That really mad me mad

Truck ran well. Easy pick-Up and drop off. A bit on the expensive side. But it worked.

Fast and easy pick up. They didn’t have the size trailer I requested but gave me the next size larger at the same cost.

Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.

This site was very helpful.

We ordered 2 6x12 Cargo trailers. I called a day early to make sure they had both trailers at the location. They did not, but by calling a day ahead they were able to accommodate our order and have them at 8:00 am. the following morning for pickup. Thank you!

Chico Uhaul Rocks!!!

It was difficult to see the personnel at the counter, when you first walk in the door, because of the displays.

Customer service horrible!! the gentleman who help me was straight rude. his demeanor was not welcoming.

The national office told me to switch trucks out at Chico. The first rep at this office was NO help and was going to charge my account for dropping the truck off at the wrong location AND for a full second truck. I called the national line and talked to 2 people. They did not help me. Then my driver talked to someone and got an emergency upgrade. The second rep at Chico WAS helpful and spent a lot of time trying to straighten everything out for me for which I am grateful. This whole experience took several hours. •You may improve your procedures for upgrading trucks and make that process easy to find for both your customer service reps and the location sites. •The notes your customer service reps wrote on my account was not accessible at the location sites. This would have helped them save time and not have to spend so much time figuring out what to do and how to do it.

I did not receive my receipt via email as arranged. Trying to call the number did not ring (no connection), which was probably the problem. Someone needs to fix the phone line!!

Fast and quick.

Nothing keep up the good work

Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!

They did great.

Guys are efficient and overall in timely matter.

I am extremely disappointed with Uhaul, you’re pure lack of customer service is beyond unprofessional. When picking up a truck it should be full of fuel. Mine was almost empty and I was told I had to bring it back with more than received. When renting a vehicle I expect to have an easy transaction, not the case here. When returning you must create a profile with your company just so you can get my email address. This is ridiculous. And upon return, you demand we use your website which has you jumping through hoops trying to use the "return truck" icon which only redirects you to reservations. Spending twenty minutes in a shady area of Sacramento Ca, I give up and drop the keys and contract in the drop slot and only to wake up and be charged twenty dollars for an employee to do their job. Not only that showing on my receipt, I returned the truck over three quarters full of fuel with no credit. I am very disappointed. This is not a way to treat you’re customers.

great group to work with, hate the central customer service that intercepts every phone call and pretends to be local. I wish companies stopped this practice. The worst was Sears, see where it got them.

Great place.

Nothing

Everything was very good, A few staff members weren’t as accommodating as others. Thank you!

So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.

Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.

Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!

Very easy and helped us find the most appropriate storage size.

Super facility and staff.

Thank you

I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.

We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.

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We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.

When I signed and payed for this unit it was not pro rated for the month of January.

Helpful, courteous, and knowledgable.

U hauls u -boxea are the way to go. Super convenient

Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!

No comment.

Great service.

Well done

Your staff was friendly and helpful, and the storage units well-maintained.

Could use more light indoors

Staff was excellent

Very nice facility. Bronson Vitt very helpfu! And available.

no comment