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Kathryn M | Online Move InSelf Storage Units in Chico, CA, 95928
U-Haul Moving & Storage of Chico
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Storage Customer Reviews
- 4.0 Average Customer Rating
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My move-out was delayed because U-Haul trailers and a homeless couple were blocking my access. The couple with a dog camping out in front of their unit both days I tried to clean mine out, which made the process difficult. This was a rare occurrence, I have never seen this happen before this date and had the unit for almost a year. When I contacted Uhaul to close out my unit and share what had happened they assured me they would contact this store by email and two days later I received a call from the store manager with no knowledge of this interaction and information
Crystal B | Overall ExperienceThis survey does not reflect the recent addition of another unit which would have initiated this survey. Access is not as good today addition 10 years ago. Also, over the years the area often has nails, screws, and trash because it is not cleaned up daily. This resulted in at least two if not all three damaged tires.
BRIAN D | First ImpressionsWas perfect for the time I needed it. Would consider coming back to uhaul storage if I ever need storage again.
Ashley H | Overall ExperienceMy only complaint is there is always a long wait to get service.
Brittany M | Overall ExperienceJason is a great with customer service. I have had many good experiences with this facility over all. It would be nice if the storage units weren’t so dusty inside. Many of the other U haul reps I have dealt with suck and find any way to overcharge people so again, Thank you Jason
BRANDEE B | Overall ExperienceVery accommodating and courteous.
MARILYN T | First ImpressionsBilling is a nightmare. I was charged for the incorrect unit for 2 months back in February and March, and it has been really difficult getting the manager to reimburse me. Very frustrating.
Amy S | Overall ExperienceEvery employee was VERY helpful. We had some issues and they worked hard to fix while making us feel like it was important. SO rare these days.
AMYKATE W | First ImpressionsA few times I went in the store, there were no associates at the front desk and I had to wait up to 10 minutes for someone to help. Very friendly and helpful but maybe understaffed up front.
TYSON H | Overall ExperienceMr Jason made it very easy for me and was patient and very helpful
AYANA J | Overall ExperienceBoth female staffers were helpful in our quest for indoor storage! Impressed with clean facility and security of the storage units. Thank you!
david s | First Impressions