Customer Reviews for U-Haul Moving & Storage of Chico

6514 reviews

600 Country Dr   Chico, CA 95928

(530) 893-8601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(530) 893-8601

600 Country Dr
Chico, CA 95928

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

I was amazed at how smooth and easy the whole process went from start to end. Workers were knowledgeable and explained all parts of the process perfectly. Checkout was quick and easy. Only drawback was when I tried to call this location and waited over 30 minutes to talk to a human without success. No explanation for the lack of phone service.

Theodore C. 
Rating:
5.0

This location is better than usual. The person at drop off was mediocre. The personnel at pickup was excellent. Punish the girl that gave me the truck at pick up. If she worked for me, she'd be fired.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Even with the systems going down, your team members were amazing. They stayed calm, polite and professional, even with the line going out the door. I drove past 4 locations just to get here because service is always on point! Thank you!!

Linsie W. 
Rating:
3.0

The first truck they tried to give me had one reverse light not working. The second truck they tried to give me had a headlight out. The final one I ended up with was fine until they final stretch of the drive then the “service air bag” light came on. Ugh!!!! Do they not evaluate the trucks before they rent them out???

Jennifer M. 
Rating:
5.0

this was awesome friendly place

bradley M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Cecelia M. 
Rating:
5.0

Great customer service

Elias V. 
Rating:
5.0

I think your customer service at this location was great

Peggy G. 
Rating:
5.0

Customer did not leave a comment.

Frank E. 
Rating:
5.0

Prompt professional and friendly service.

William L. 
Rating:
3.0

It was a long wait.

Dustie U. 
Rating:
5.0

Always friendly and courteous.

Don C. 
Rating:
5.0

Mask wearing etiquite would have been better.

Niranjan M. 
Rating:
4.0

Emplyee was very helpful and polite.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Paolo D. 
Rating:
5.0

Staff maintained professional demeanor during busy Saturday morning. They were friendly, efficient and knowledgeable. Customer line area was well defined and retail space was organized and well stocked.

Sondra M. 
Rating:
5.0

Awesome customer service and the trailer worked great, thank you!

Diane M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I could not reach this location over the phone, had to talk to the corporate office to learn they had no storage units. I returned my rental trailer 2 hrs late with no issues or additional charges.

BENJAMIN F. 
Rating:
3.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

wonderful people. Very attentive.

bill s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dana D. 
Rating:
5.0

Nothing

James B. 
Rating:
5.0

Keaton was very helpful and professional.

Ian J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Reduce your rates.

Janice D. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
3.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Excellent customer service. Quick and easy..

Virgil W. 
Rating:
2.0

I waited in line for 15 min for help with returning equipment and was not even acknowledged once. Not even eye contact. Not a hello. Not a thanks for being patient we'll be with you shortly. I ended up figuring it out myself as if there were no employees around!

COURTNEY E. 
Rating:
5.0

The pickup and the return ladies were great fast and efficient

DUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

linda B. 
Rating:
5.0

Customer did not leave a comment.

blake P. 
Rating:
1.0

I have rented tons of times and this was the worst. I hope someone checks out this guy and his terrible site and see why he is so confused mentally.

MARIE H. 
Rating:
4.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Whitney L. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
3.0

Make sure there are enough employees to handle the amount of business. One employee and a trainer with four customers and two waited over 23 minutes. They were friendly and professional but definitely needed an extra person to help customers

Colleen C. 
Rating:
4.0

Customer did not leave a comment.

Marcel G. 
Rating:
5.0

Customer service was off the chart. He was physically running to go things right. The running lights on the trailer weren't working so he switched trucks and it was the truck that wasn't allowing the trailer lights to work properly. In doing so he up graded me to a bigger truck, which was really the one I needed. Chico Uhaul was great!

Jesse K. 
Rating:
2.0

I was given a truck “full” which was far from It and I ended up overpaying when the fill up for a 50 mile round trip was over 10 gallons...

Wendy T. 
Rating:
5.0

I was happy with everything.awesome

James W. 
Rating:
5.0

One box was on separate contract with my other 3 boxes and was left behind. UHaul made good on it and it was delivered weeks later. Drivers at both ends of the trip that picked up and delivered boxes were excellent.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Wayne S. 
Rating:
5.0

Super easy to drop off, super helpful- I didn't even need to get out of my car to have the trailer unhitched, and when we dropped off the truck after hours, the online process was seamless.

Courtney D. 
Rating:
5.0

Very clean and the guys were polite, quick and efficient

ROBERT L. 
Rating:
5.0

everything was just right

PATRIZIA H. 
Rating:
5.0

I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!

Lavonne F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Jake G. 
Rating:
5.0

Everyone there was really helpful and courteous. I would feel more comfortable if they enforced the mask wearing policy. There were customers and a couple of employees not wearing masks. Other than that it was a great experience 👍

jesse K. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The manager is great Very intelligent and cushioned friendly

Edward R. 
Rating:
5.0

I like that it is easy to reserve on line and then our installers can pick it up without having to come and get the company credit card.

Toby R. 
Rating:
5.0

Great staff

David P. 
Rating:
5.0

Fast, efficient. What U haul should be!!!

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Raymond Y. 
Rating:
5.0

Staff at this site are excellent. We completely forgot to complete our check out and they did it for us. They’ve always been helpful and have excellent customer service.

Jennifer R.  |  Overall Experience 
Rating:
5.0

It was a quick and easy process. No hidden fees. I had the keys in hand within 15 minutes of making the call. Thank you Chico usual for excellent service.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Brenda A. 
Rating:
5.0

When a customer adds uboxes to their order, make sure they're linked together.

Susan B. 
Rating:
4.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Service was great.

Warren M. 
Rating:
5.0

Customer did not leave a comment.

Leigh C. 
Rating:
3.0

The older gentleman at the front desk was somewhat illsuited for contact with the public.

Clayton R. 
Rating:
2.0

I only drove 15 miles and they charged me for 51 miles and I didn't even get the dolly like I asked for.

Ana R. 
Rating:
5.0

Customer did not leave a comment.

Taide A. 
Rating:
5.0

Again....nothing. The customer service was outstanding!!!!!!

Nathan R. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Rodney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Always make sure vehicles are clean and ready for the customer at time of their scheduled pick up. That being said, Branson and Mo here at the Chico location know how to treat customers. No really went the extra mile for me to answer my questions when your “customer service” agent at the call center was less than informed, rude, and short. When I was less than satisfied with the van I was given (due to it still being covered in dog hair after watching an employee clean it out before giving it to me) Branson corrected the mistake without me prompting him at all. Mo told me he would explain to Branson the situation and that he would have him reach out to me. Branson called the next day and offered to cover half the rental. Exceptional customer service here and will use this Uhaul for any future needs.

Heather M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

Kenny C. 
Rating:
5.0

Good customer service & good equipment

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Marcia K. 
Rating:
5.0

I have not had my online check in work yet. I am required to re submit my information at the pickup location every time. That's the only issue I have had

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

I got caught in a snow chain control as I was coming back and ened up being late and they took care of it in an upstanding professional way and I would rent from them again.

David M. 
Rating:
5.0

Our experience was smooth, efficient and quick.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

stacey S. 
Rating:
3.0

the customer service agent that assisted me with my rental and checked the equipment back in was, very pleasant and professional. that made for a wonderful experience

John S. 
Rating:
5.0

Customer did not leave a comment.

Barry G. 
Rating:
5.0

Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren’t open on weekends or opened late or closed early.

Niraj S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Take better care of customers when they reserve equipment. I called the location and reserved the equipment, told them I would be there in 30 minutes to pick it up. I arrived and was told we don't have that available today. He told me you can try at another Uhaul location. I told him I was very unsatisfied with that response and after I had reserved the item and driven 30 minutes it was not my job to locate another Uhaul location. The manager showed up and wouldn't you know it he found the equipment. I will be using another source for equipment from here on out.

robert M. 
Rating:
5.0

Ray provided great customer service and quickly fixed a wiring problem. Also Nannette made my scheduling appointment very pleasurable!!

Dave C. 
Rating:
3.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!

Miguette S.  |  First Impressions 
Rating:
5.0

Amazing customer service!!!!!!!

Erin G. 
Rating:
5.0

Top notch very satisfied with the whole experience. Thank you so very much.

Anjanina O. 
Rating:
4.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

Loran Newton helped me and I found her to be very courteous and easy to work with. She was efficient with my rental and I was hooked-up and ready to go in about 10 minutes. Don't lose her - she's awesome!

Raymond P. 
Rating:
3.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

gustavo U. 
Rating:
4.0

Unit was not checked to see if pads and dolly were inside. Had to drive to a different location in order to get them. Vehicles windshield wiper on right side was defective causing it to come off several times during rains through my entire trip.

Robert O. 
Rating:
5.0

This is my first good experience with U-Haul, had problems in the past with trucks not being available but this was seamless process.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Reagan O. 
Rating:
5.0

Great service, clear communication, and friendly.

SCOTT H.  |  Overall Experience 
Rating:
5.0

Clean facility, fast service and knowledgeable about the equipment rentals

SCOTT H.  |  First Impressions 
Rating:
5.0

Bronson was helpful and professional.

Tashanne H.  |  First Impressions 
Rating:
5.0

Each personnel I talked and handled any problem were great!

Carolyn C.  |  Overall Experience 
Rating:
5.0

Very friendly and loved their willingness to accommodate!

Anita T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl K.  |  First Impressions 
Rating:
5.0

Good job!

Cameron V.  |  First Impressions 
Rating:
5.0

Staff was always accommodating to our needs and requests. Excellent service!

Janice S.  |  Overall Experience 
Rating:
5.0

All staff was very friendly and helpful. Great experience!

Scheleen K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
3.0

Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.

Margie R.  |  Overall Experience 
Rating:
5.0

Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!

ELIZABETH S.  |  First Impressions 
Rating:
4.0

Everything was very good, A few staff members weren’t as accommodating as others. Thank you!

elaine j.  |  Overall Experience 
Rating:
5.0

So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.

Naomi M.  |  First Impressions 
Rating:
4.0

Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.

Brett B.  |  Overall Experience 
Rating:
5.0

Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!

Brett B.  |  First Impressions 
Rating:
5.0

Very easy and helped us find the most appropriate storage size.

Cindy G.  |  First Impressions 
Rating:
5.0

Super facility and staff.

kim k.  |  Overall Experience 
Rating:
4.0

Thank you

karen r.  |  Overall Experience 
Rating:
5.0

I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.

laurie k.  |  Overall Experience 
Rating:
5.0

We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.

jennifer m.  |  Overall Experience 
Rating:
5.0

.

James B.  |  Overall Experience 
Rating:
5.0

We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.

jennifer m.  |  First Impressions 
Rating:
3.0

When I signed and payed for this unit it was not pro rated for the month of January.

Tawnya L.  |  First Impressions 
Rating:
5.0

Helpful, courteous, and knowledgable.

laurie k.  |  First Impressions 
Rating:
5.0

U hauls u -boxea are the way to go. Super convenient

BRAD M.  |  Overall Experience 
Rating:
5.0

Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!

John W.  |  Overall Experience 
Rating:
5.0

No comment.

russell j.  |  Overall Experience 
Rating:
5.0

Great service.

Gerardo A.  |  Overall Experience 
Rating:
5.0

Well done

BRIAN M.  |  Overall Experience 
Rating:
5.0

Your staff was friendly and helpful, and the storage units well-maintained.

katrina r.  |  Overall Experience 
Rating:
4.0

Could use more light indoors

Raven B.  |  Overall Experience 
Rating:
5.0

Staff was excellent

VICTOR C.  |  Overall Experience 
Rating:
5.0

Very nice facility. Bronson Vitt very helpfu! And available.

judy h.  |  Overall Experience 
Rating:
5.0

no comment

Randall A.  |  Overall Experience 
No reviews have been submitted for this location.

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