Customer Reviews for U-Haul Moving & Storage of Chico

6,966 reviews

600 Country Dr   Chico, CA 95928

(530) 893-8601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(530) 893-8601

600 Country Dr
Chico, CA 95928

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ye service was lit truck was lit overall experience was lit lfgggg

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Tonya D. 
Rating:
5.0

Every time I called I had outstanding customer service! All my questions were answered. I was able to change my pick up time the night before. Very convenient! I have used U haul for many many years when needed and I will never go anywhere else. Thank you!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

Aliya M. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
4.0

Explain how the fender comes down so you can get out of your car after loading it on the car trailer

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Ibrahima T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
5.0

Staff friendly and professional.

Evelyn L. 
Rating:
5.0

Prompt, welcoming, effective.

Walter S. 
Rating:
5.0

Great customer service all around!

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Vickie T. 
Rating:
5.0

Customer did not leave a comment.

Lonna K. 
Rating:
5.0

No improvement necessary The guys were friendly professional and courteous Truly a great experience

Lonna K. 
Rating:
5.0

Customer did not leave a comment.

Danielle K. 
Rating:
4.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Ehab R.  |  Overall Experience 
Rating:
3.0

Tell Red barn to be polite to u haul customer and it's unexceptionable to hang up on customers they lady was also rude to the people picking up the u haul several calls to 530-673-8256 Brittany and we finally got the u haul poor service in Bieber Ca at Red Barn I won't be going there again

Jeffrey M. 
Rating:
5.0

Great check-in process. The employee was very nice.

JENEE C. 
Rating:
5.0

Customer did not leave a comment.

JENEE C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

bruce L. 
Rating:
4.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Fast friendly service, no issues with rental, will use again.

Albany D. 
Rating:
5.0

It was easy perfect drop off quick and easy.

Peter R. 
Rating:
5.0

The customer service agents were helpful , friendly and professional.

NICK B. 
Rating:
5.0

10 foot truck ran great, easy to drive and got good gas mileage. Staff were efficient and answered my questions.

Kimberley V. 
Rating:
3.0

Customer did not leave a comment.

Teri B. 
Rating:
5.0

The highlight was the friendliness and helpfulness of the personnel.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Actually integrate U-Haul Box with U-Haul mainline. The Chico location did just great. But the box process itself was a nightmare. I've made a point of telling other people how bad the experience was (and differentiating it from U-Haul mainline services, which have served me well).

Shawn B. 
Rating:
5.0

Your Driver, that delivered our u-boxes was the best. Friendly and knowledgeable. She deserves a bonus!!

VICTOR C. 
Rating:
4.0

when paying the bill, someone should have informed me of a hold being placed on my credit card for the amount of the shipping/delivery of my HHG's. As a result of not knowing a hold had been placed on my credit card it reflected a double charge to my account and caused my credit card to exceed the line of credit.

Rolland K. 
Rating:
1.0

Had to change moving date due to their lack of employees. Then charged way more than quoted price to deliver boxes. Unable to reach local office by phone. Had to deal with national office. It was a nightmare.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Both ends of the transaction were excellent. Only had an 1/8th of a tank initially, but the guys there credited me for the fill up and the move went swimmingly. Will definitely recommend this location to others.

Patrick H. 
Rating:
4.0

I have three times reserved your largest truck and never been able to get one. I always end up with the 20 footer. When taking the reservation you should let people know that the largest truck may not be available. With the much higher prices your competition charges I don't think you will loose many customers if you tell them they may end up with the smaller truck..

Gary N. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

jackson L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

As a nonprofit, we were offered a very affordable storage rental and always had pleasant relations with Uhaul!

Celebration F. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK H. 
Rating:
5.0

Customer did not leave a comment.

Craig T. 
Rating:
5.0

Customer did not leave a comment.

Walter S. 
Rating:
1.0

None of your employees were wearing masks. One blew his nose into a handkerchief and then wanted to help me without washing his hands. We are still in the middle of a pandemic, this is unacceptable. We went through 3 trucks because they all said they needed their oil changed immediately, before one of your employees figured out that the new company servicing the trucks wasn't resetting the notification. The explanation I was given about pricing when picking up was different from the explanation I was given when returning the equipment. Not shockingly, I was charged more than I was quoted, even though we returned the truck two days early. The truck we were given smelled like cigarette smoke inside, which is disgusting and illness-inducing. Also, if the pickup trucks can only be returned to the same location, why are all the trucks in northern California registered to Arizona? Seems like some sort of scam to avoid paying your fair share in California. The one bright spot was the newly hired employee, she was very friendly and helpful. I know this will likely be written off since it's a negative review, but I really, really hope you steam clean the cigarette smoke out of the truck we rented.

Kalyn C. 
Rating:
5.0

Customer did not leave a comment.

Salah A. 
Rating:
4.0

Customer did not leave a comment.

Duane L. 
Rating:
3.0

I was never so angry. It was after you ran my card that you informed me that this trailer could NOT be a one-way rental. I have never heard of such before. Because of this I had to make a 160 mile return trip. In the course of this return trip I ran into construction delays that were not present the day before. These delays caused me to be 15 minutes late and adding an additional days rental to my bill. Your employee informed me that I could "ARGUE" with the manager about it. Instead I have decided to never patronize your establishment again.

THOMAS T. 
Rating:
5.0

Our Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. THANKS

Mike R.  |  First Impressions 
Rating:
4.0

Ryan at the Chico office was really helpful

Carolyn P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Jaime C. 
Rating:
5.0

Customer did not leave a comment.

Gustavo U. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Carlene D. 
Rating:
5.0

No need to improve as everything is excellent!

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Friendly staff. The place is clean.

PETRA V. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
4.0

Customer did not leave a comment.

Laura P. 
Rating:
5.0

A little background music.

Thomas N. 
Rating:
4.0

I have no complaints. Staff were friendly and efficient. My rental pick-up and drop-off went smoothly.

Vincent H. 
Rating:
3.0

Make sure there are more people on deck and actually working to help people. The time I went there was only one CSR helping four of us. Then thirty minutes later two more came in and did nothing to help.

Danny M. 
Rating:
4.0

Customer did not leave a comment.

GRADY S. 
Rating:
5.0

Easy online reservation, nice gal at check in and easy check out.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Staff was friendly and helpful, process was very streamlined.

Aaron R. 
Rating:
5.0

They were awesome they were able to extend my rental not once not twice but three times so yes I would recommend them they were awesome

Cinda L. 
Rating:
5.0

For sure, the staff were very courteous. Thank you

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

The time our load spent in the shipping warehouse was excessive. By the time our load arrived we were left with 5 days to unload or face additional storage charges. The load sat 14 days in the shipping warehouse.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
5.0

Awesome staff

Ronald D. 
Rating:
5.0

awesome staff

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Personnel was great, good price too.

KATELYN W. 
Rating:
5.0

The staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!

Dannielle W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
5.0

One of the tires blew during our move. We were very impressed with their roadside assistance. The dispatcher responded quickly and was with us every step of the way. They checked on us to make sure we got back on the road safely.

Lorena N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Cinda L. 
Rating:
5.0

Appreciate the last minute accommodates and last minute request to keep the truck overnight. Made moving my daughter much easier!

Rebecca R. 
Rating:
5.0

We didn't even have to go in, they came out and got our equipment checked in within minutes and we were on our way. Excellent service!

LUKE G. 
Rating:
4.0

Customer did not leave a comment.

russell R. 
Rating:
5.0

Excellent location!

Christopher R. 
Rating:
5.0

The customer service was awesome and very helpful.

Christopher S. 
Rating:
5.0

Keep up the good work.

KAREN P. 
Rating:
5.0

Very Good customer service and a fast, efficient pick up and drop off. Great management !!

Jordan D. 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Customer did not leave a comment.

LINDA Q. 
Rating:
5.0

You guys were great. No complaints

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Been going here for over 30 years and have always been satisfied with service and availability. Would recommend to anyone.

Gregory P. 
Rating:
4.0

Staff was very helpful

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Very good service, I would recommend this place.

Paul C. 
Rating:
5.0

Trailer lights were not working except for turn signals and emergency flashers. I spent 20 to 30 minutes in Corning last evening trying to get lights to work. My son had to follow me all the way to Chico and we were forced to take backroads to avoid traffic with the position lights inoperative.

Charles W. 
Rating:
5.0

Very easy online transaction. People in office were helpful as well when we moved in.

Sandy W.  |  Online Move In 
Rating:
5.0

Everyone was very helpful. We're so glad we found this facility!

Carly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dannielle W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandrea K.  |  First Impressions 
Rating:
4.0

The communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.

DAVID A.  |  Online Move In 
Rating:
5.0

I was told a lock would be provided ended up having to buy my own. Not the end of the world though.

Samantha G.  |  Online Move In 
Rating:
4.0

The staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.

Mark C.  |  First Impressions 
Rating:
3.0

The first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35.00 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com

KATHY T.  |  First Impressions 
Rating:
5.0

wonderful people. Very attentive.

bill s.  |  First Impressions 
Rating:
5.0

I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!

Lavonne F.  |  First Impressions 
Rating:
5.0

Bronson was helpful and professional.

Tashanne H.  |  First Impressions 
No reviews have been submitted for this location.

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