Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldn't be happier with this location. The manager at this location was excellent. He was very helpful and acknowledged our breakdown and took care of us in response. This was the best U-Haul experience that I've had so far. I would definitely rent from this location and plan to the next time I make a move.
JOHN R
Rating:
5.0
Customer did not leave a comment.
MARK R
Rating:
5.0
Customer did not leave a comment.
CLIFFORD M
Rating:
5.0
Customer did not leave a comment.
DANIEL D
Rating:
4.0
Very nice, freindly and prompt service obtaining the trailer and dropping it off.
RICHARD G
Rating:
3.0
Customer did not leave a comment.
ANGELA W
Rating:
5.0
Easy and prompt service
ROBB L
Rating:
5.0
Customer did not leave a comment.
ROBERTO S
Rating:
5.0
Customer did not leave a comment.
CLIFFORD M
Rating:
3.0
Rude personal not friendly
Michael G
Rating:
4.0
Customer did not leave a comment.
CHRIS I
Rating:
5.0
Awesome service easy pick up and drop off.
JOSEPH L
Rating:
4.0
Not sure. Maybe have a broom available for folks returning vehicle to sweep it out on site?
JOCELYNE V
Rating:
5.0
Customer did not leave a comment.
IAN F
Rating:
5.0
Everything went great. Friendly folks put the trailer on and checked all the lights. When I came back, they unhitched it as well. Thank you
GLENN T
Rating:
5.0
Just keep up what you’re doing already !! Your team helps with all my needs and makes the process effortless. 👍
MICHAEL J
Rating:
5.0
The van was basically clean. Could use a through cleaning inside and out.
KRISTA H
Rating:
1.0
Not a single helpful person in the whole place.
GARRETT L
Rating:
5.0
Customer did not leave a comment.
PAULA S
Rating:
1.0
Manager at pick up location was extremely rude. I did not feel safe there. He was rude to the U-Haul representative that was on the phone trying to help while your system was down. He kept telling us both to stop talking and would not get out of his chair or stop playing games on computer long enough to entertain the idea of actually helping me. I will never use this service again. If the calls are recorded I hope someone reviews.
NATALIE L
Rating:
5.0
Customer did not leave a comment.
JEREMY L
Rating:
4.0
My only complaint is there is always a long wait to get service.
Brittany M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DONALD B
Rating:
5.0
Customer did not leave a comment.
ANNETTE B
Rating:
5.0
Customer did not leave a comment.
Kristi M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERIC L
Rating:
5.0
I will definitely recommend U-Haul to anyone, it was fast and easy, I received great customer service.
MICHAEL P
Rating:
1.0
Staff need to have better attitudes towards the customers. Staff both times were rude. I will be taking my business somewhere else.
KAREN R
Rating:
4.0
Customer did not leave a comment.
TIFFANY H
Rating:
3.0
I've rented tow dolly's from U-Haul five times all for long distance moves. This make the second times I did not have to call road service because of equipment failure
HERBERT T
Rating:
5.0
The check-in process was a lot more lengthy than I anticipated, but I understand the need to be thorough. A heads up beforehand like "takes about 15 minutes" would have been a nice lead-in.
ANDREW D
Rating:
5.0
The van did not start. It needed to be jumped
GEORGIA J
Rating:
5.0
Customer did not leave a comment.
FRANK R
Rating:
5.0
Highly recommend this location manager is great and associates are friendly
BRIAN I
Rating:
5.0
Nothing. Great experience!
Kelly G
Rating:
5.0
Customer did not leave a comment.
Vita A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERTO M
Rating:
2.0
I was stuck in traffic due to road construction and the car in front of me broke down. We had to back up and unfortunately a police officer was behind me. Right after I reversed and started to go around the broken down the officer turned on his siren and lights. The rear taillights were out on the U-Haul. He let me off with a warning but followed behind me to the party rental place to be safe to return supplies that were in the U-Haul which was just a few minutes away but they had closed just two minutes before I got there. I would have been on time if I wasn’t pulled over. I ended up having to keep the rental for another day as a result. No adjustment was given.
STEVE H
Rating:
5.0
Friendly staff. Easy, straightforward experience thanks to their help.
TANIS C
Rating:
5.0
I rent frequently from this business and its always grat service and timely .
ROSS R
Rating:
5.0
Customer did not leave a comment.
STEPHEN R
Rating:
4.0
Drop off
SANDRA S
Rating:
5.0
Customer did not leave a comment.
NEIL S
Rating:
5.0
Great experience
LARRY M
Rating:
5.0
Customer did not leave a comment.
VICTOR M
Rating:
5.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
LINDA F
Rating:
5.0
Great customer service, great experience. I've always had good experiences at this location.
CHARLES W
Rating:
5.0
Delivery driver was wonderful! What a pro!
joyce c
Rating:
4.0
Jason is a great with customer service. I have had many good experiences with this facility over all. It would be nice if the storage units weren’t so dusty inside. Many of the other U haul reps I have dealt with suck and find any way to overcharge people so again, Thank you Jason
BRANDEE B
|
Overall Experience
Rating:
5.0
Very accommodating and courteous.
MARILYN T
|
First Impressions
Rating:
5.0
The cab was dirty like it hadn't been cleaned in a long time. Everything else was great!
BETTY C
Rating:
5.0
Customer did not leave a comment.
CLIFFORD M
Rating:
5.0
The UHaul staff were very friendly and helpful.
SEAN F
Rating:
5.0
First time here and the entire staff was very kind and efficient at their jobs. It was so fast. I arrived and was out within 5 minutes. Very good team here in Chico. High praise.
RICHARD A
Rating:
5.0
Customer did not leave a comment.
Jeffrey M
Rating:
5.0
Customer did not leave a comment.
JOHN S
Rating:
5.0
Customer did not leave a comment.
TINA D
Rating:
5.0
The truck had a hole in the top of the gas tank that has previously been poorly repaired. Resulting in increased danger of fire, breathing in gas fumes, and losing gas to evaporation. If the tank was filled completely gas would have definitely leaked.
Lucas C
Rating:
5.0
Customer did not leave a comment.
SCOTT D
Rating:
5.0
Customer did not leave a comment.
GERALD P
Rating:
4.0
Customer did not leave a comment.
Jennifer F
|
Overall Experience
Rating:
5.0
Scott was awesome
AMIR D
Rating:
5.0
Customer did not leave a comment.
RICHARD F
Rating:
5.0
Absolutely great experience. Great customer service. Would highly recommend.
JONATHAN W
Rating:
4.0
Customer did not leave a comment.
Mindy M
|
First Impressions
Rating:
5.0
Thanks for the help
IAN E
Rating:
5.0
Customer did not leave a comment.
Debbie C
Rating:
3.0
The dolly was bad the lights not working properly
JOSE R
Rating:
4.0
Customer did not leave a comment.
MARY B
Rating:
5.0
Customer did not leave a comment.
JONATHAN C
Rating:
5.0
Customer did not leave a comment.
MARTIN W
Rating:
5.0
Drop off was a breeze.
Titania G
Rating:
3.0
Billing is a nightmare. I was charged for the incorrect unit for 2 months back in February and March, and it has been really difficult getting the manager to reimburse me. Very frustrating.
Amy S
|
Overall Experience
Rating:
5.0
U-Haul Moving & Storage consistently provides good customer service and has a large inventory of trucks and trailers.
SEAN F
Rating:
5.0
Customer did not leave a comment.
ELSA C
Rating:
4.0
Every employee was VERY helpful. We had some issues and they worked hard to fix while making us feel like it was important. SO rare these days.
AMYKATE W
|
First Impressions
Rating:
5.0
Excellent customer service. Return was quick and easy. The rate was the best in town. Definitely recommend
JASON W
Rating:
2.0
Gave me a truck with no gas and wasn’t even apologetic about it. Didnt even tell me until I asked about it.
PATRICK T
Rating:
5.0
Customer did not leave a comment.
JEFFREY R
Rating:
5.0
Good customer service
ANNA J
Rating:
5.0
Great staff. They were efficient and knowledgeable
RAYLENE R
Rating:
3.0
A few times I went in the store, there were no associates at the front desk and I had to wait up to 10 minutes for someone to help. Very friendly and helpful but maybe understaffed up front.
TYSON H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GEORGETTE C
Rating:
5.0
Customer did not leave a comment.
DAWN J
Rating:
5.0
Customer did not leave a comment.
SETON C
Rating:
5.0
Customer did not leave a comment.
CLIFFORD M
Rating:
5.0
Customer did not leave a comment.
SHAD O
Rating:
5.0
Customer did not leave a comment.
PAUL M
Rating:
5.0
Customer did not leave a comment.
Maria P
Rating:
5.0
Customer did not leave a comment.
PHILLIP P
Rating:
4.0
Faster pick up process if you have a reservation
JASON C
Rating:
5.0
Customer did not leave a comment.
MATTHEW H
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
4.0
Used 24 hour drop-off but the person who answered the phone instructed me on how to proceed.
TONY S
Rating:
5.0
Dwayne was so helpful. My Truck had some Serious issues and I asked if he could recommend a shop.
This means a lot to me as my permanent home is Four hours away. The shop that fixed my Truck did an Excellent job. Thanks for the Recommendation.
STEVEN H
Rating:
5.0
Everything is great.
GARY W
Rating:
5.0
Customer did not leave a comment.
ANDREA P
Rating:
5.0
Quick and easy
KEITH H
Rating:
5.0
Customer did not leave a comment.
TERRANCE H
Rating:
4.0
Your computer system was down when I arrived.
No fault of the Chico Uhaul location but this is the second time in a month that your system was down. My pick up time was delayed 30 minutes
MARC H
Rating:
5.0
Customer did not leave a comment.
DENNIS D
Rating:
5.0
Customer did not leave a comment.
Annyulieth G
|
Overall Experience
Rating:
5.0
Always love the UHaul center on Country Drive. Great people and very efficient
ERIC L
Rating:
4.0
I was over charged by $2500 dollars. The rate I was told and what I was billed for are totally different. Very unhappy!
KARI M
Rating:
5.0
Customer did not leave a comment.
MATHEW B
Rating:
5.0
Great Service from the Associtates at the rental store in Chico.
BASIL Y
Rating:
5.0
Mr Jason made it very easy for me and was patient and very helpful
AYANA J
|
Overall Experience
Rating:
5.0
Friendly. Knowledgeable.
WAYNE G
Rating:
5.0
Layla went above and beyond as well as the young gentleman who assist us. We did have some issues with the U-Haul, but we were able to return to get another one. Everything went smooth. Great customer service no long wait
DIAMOND B
Rating:
5.0
Both female staffers were helpful in our quest for indoor storage!
Impressed with clean facility and security of the storage units.
Thank you!
david s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PETER o
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RHONDA C
|
Overall Experience
Rating:
4.0
Management works hard to help you out. If you need something done, Jason will get it done . Thanks.
Steve S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori D
|
Overall Experience
Rating:
5.0
It said I was supposed to get a month free but I didn’t get to
AAUTUMN B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rachel o
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vita A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark M
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Jonathan K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LEANDRO C
|
Overall Experience
Rating:
1.0
I only had the unit for 3 1/2 months and when I moved out I had to throw away a lot of my stuff. A lot of my items had mold on them. And I had to get rid of a bags of clothes blankets and a few kid rugs due to dead mice inside of my stuff. I was very dissatisfied with my experience at this U-Haul. And to make things worse for the last month or so I had to go only when the store was open, because they never fixed the outside login issue. I asked every time I went if it was fix or when they were getting it fixed. Every time they said they didn’t know. As of 1/28/2025 it’s still not working !! Not everyone can only go between the hours of 7am and 7pm I like that I could acess from 5am-10pm.
Angelina T
|
Overall Experience
Rating:
5.0
Just a little too costly.
Margie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Connie C
|
Overall Experience
Rating:
3.0
Customer service was mediocre. The staff didn’t seem warm, friendly. However, their approach was efficient, focused on identifying my needs and working to meet those needs (i.e. close out for my storage space).
Brima J
|
Overall Experience
Rating:
4.0
Everything was good except for a giant hole right outside my storage unit which resulted in a huge puddle for the past couple of rainy months. Made getting things out very inconvenient.
Kippar C
|
Overall Experience
Rating:
5.0
Went above and beyond for situation!
Marcus D
|
Overall Experience
Rating:
5.0
Friendly helpful people will use again
AYANA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VINCENT S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
taylor D
|
Overall Experience
Rating:
5.0
My reply went above and beyond
heidi p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William H
|
First Impressions
Rating:
5.0
No problems, staff was very helpful.
Adria B
|
Overall Experience
Rating:
4.0
Just a little too expensive for my budget is why I moved out.
deborah m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VANESSA G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
deborah m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danny M
|
Overall Experience
Rating:
3.0
Too pricey
Chris F
|
Overall Experience
Rating:
5.0
I was very pleased, and the price was not bad
Denise L
|
Overall Experience
Rating:
4.0
It might be helpful to tenants to stay open for access to the units 24/7, this would add a good convenience, especially since ghe units are secured, alarmed and have insurance options available. But over all its secure clean and organized.
BRETT C
|
First Impressions
Rating:
5.0
Nikki was so excellent. She helped us quickly . Thank you
jon c
|
First Impressions
Rating:
5.0
Nikki was FABULOUS!! Helpful, patient, friendly!!
Brenda H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brima J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Annabella R
|
Overall Experience
Rating:
5.0
I have always found this facility to be welcoming and helpful.
MAURICE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delores P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Griselda S
|
Overall Experience
Rating:
5.0
Great, safe place to store your belongs. Nikki was super helpful and friendly.
Hank W
|
Overall Experience
Rating:
3.0
There was nobody around to help us unload our truck. It would have been nice if there would have been somebody around to help us cuz it was only two older women unloading the 15 ft truck
Vicky G
|
First Impressions
Rating:
5.0
I moved to bigger unit at another location. Thank you for the great service.
Christina M
|
Overall Experience
Rating:
5.0
Everyone I encountered at UHaul was wonderful.
Annette S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tajae A
|
Overall Experience
Rating:
1.0
The unit I rented said that I could fit a 2-3 bedroom home in it, which was wildly inaccurate. I had to scramble around to find a new place and the professionals at other storage rentals said there was no way to store a 2-3 bedroom home in the unit Uhaul suggested either. Very misleading and very stressful.
Amy K
|
Overall Experience
Rating:
1.0
I booked a unit that specifically said it would hold items for a 2-3 bedroom home. Upon arrival, the size of the unit was laughable, and absolutely not as advertised.
Staff was unhelpful and I had to scramble to find another storage facility to hold my items.
Amy K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRANDY H
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
CHERYL M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
stephen p
|
Overall Experience
Rating:
5.0
This facility was very helpful prompt and always there to help! Kathy Cardinal
Kathryn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAI N
|
Overall Experience
Rating:
5.0
Very friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.
jody O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arlene B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAI N
|
First Impressions
Rating:
5.0
Thanks for great service.
Christina M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard H
|
Overall Experience
Rating:
4.0
The relatively rapid, recent price hikes were not my favorite thing.
Jenny R
|
Overall Experience
Rating:
2.0
I needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day
I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164.00 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.
Charlene S
|
First Impressions
Rating:
5.0
always really nice staff, clean facility
Richard H
|
First Impressions
Rating:
5.0
This UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.
Catherine A
|
First Impressions
Rating:
5.0
Great helpful Staff in Chica CA
Mike R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ehab R
|
Overall Experience
Rating:
5.0
Our Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. THANKS
Mike R
|
First Impressions
Rating:
5.0
The staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!
Dannielle W
|
Overall Experience
Rating:
5.0
Very easy online transaction. People in office were helpful as well when we moved in.
Sandy W
|
Online Move In
Rating:
5.0
Everyone was very helpful. We're so glad we found this facility!
Carly B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dannielle W
|
First Impressions
Rating:
5.0
Everyone is friendly and helpful and I barely visited my unit, knowing that it was secure. It’s nice and clean. I like having a unit inside of the facility building.
Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn’t even get out of the truck!
Chico uhaul is top notch.
Miguette S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helen H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandrea K
|
First Impressions
Rating:
4.0
The communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site.
All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.
David A
|
Online Move In
Rating:
5.0
They helped me switch to a different unit and it was quick an easy!
Ellen M
|
Online Move In
Rating:
5.0
I was told a lock would be provided ended up having to buy my own. Not the end of the world though.
Samantha G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MOHAMED I
|
First Impressions
Rating:
4.0
The staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals.
One of the few u-hauls I have been to where they treat the customer well.
Mark C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Guadalupe S
|
Overall Experience
Rating:
5.0
The Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again.
However, the phone number to get a hold of U-Haul’s customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.
George D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Emily D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily D
|
First Impressions
Rating:
1.0
The customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.
DANIEL F
|
Overall Experience
Rating:
3.0
The first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35.00 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964
Toledo1932@gmail.com
KATHY T
|
First Impressions
Rating:
5.0
Shortage of storage units no 10x10 available for years
Steve D
|
First Impressions
Rating:
5.0
wonderful people. Very attentive.
bill s
|
First Impressions
Rating:
5.0
I had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!
Lavonne F
|
First Impressions
Rating:
5.0
Staff at this site are excellent. We completely forgot to complete our check out and they did it for us. They’ve always been helpful and have excellent customer service.
Jennifer R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney R
|
Overall Experience
Rating:
5.0
Used this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren’t open on weekends or opened late or closed early.
NIRAJ S
|
Overall Experience
Rating:
5.0
The only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!
Miguette S
|
First Impressions
Rating:
5.0
Great service, clear communication, and friendly.
SCOTT H
|
Overall Experience
Rating:
5.0
Clean facility, fast service and knowledgeable about the equipment rentals
SCOTT H
|
First Impressions
Rating:
5.0
Bronson was helpful and professional.
Tashanne H
|
First Impressions
Rating:
5.0
Each personnel I talked and handled any problem were great!
Carolyn C
|
Overall Experience
Rating:
5.0
Very friendly and loved their willingness to accommodate!
Anita T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cheryl K
|
First Impressions
Rating:
5.0
Good job!
Cameron V
|
First Impressions
Rating:
5.0
Staff was always accommodating to our needs and requests. Excellent service!
Janice S
|
Overall Experience
Rating:
5.0
All staff was very friendly and helpful. Great experience!
Scheleen K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janice S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela M
|
Overall Experience
Rating:
3.0
Storage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.
Margie R
|
Overall Experience
Rating:
5.0
Great customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
ELIZABETH S
|
First Impressions
Rating:
4.0
Everything was very good, A few staff members weren’t as accommodating as others.
Thank you!
elaine j
|
Overall Experience
Rating:
5.0
So far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Naomi M
|
First Impressions
Rating:
4.0
Mohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett B
|
Overall Experience
Rating:
5.0
Guy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Brett B
|
First Impressions
Rating:
5.0
Very easy and helped us find the most appropriate storage size.
Cindy G
|
First Impressions
Rating:
5.0
Super facility and staff.
kim k
|
Overall Experience
Rating:
4.0
Thank you
karen r
|
Overall Experience
Rating:
5.0
I rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
laurie k
|
Overall Experience
Rating:
5.0
We have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
jennifer m
|
Overall Experience
Rating:
5.0
.
James B
|
Overall Experience
Rating:
5.0
We got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
jennifer m
|
First Impressions
Rating:
3.0
When I signed and payed for this unit it was not pro rated for the month of January.
Tawnya L
|
First Impressions
Rating:
5.0
Helpful, courteous, and knowledgable.
laurie k
|
First Impressions
Rating:
5.0
U hauls u -boxea are the way to go. Super convenient
BRAD M
|
Overall Experience
Rating:
5.0
Bronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
John W
|
Overall Experience
Rating:
5.0
No comment.
russell j
|
Overall Experience
Rating:
5.0
Great service.
Bizhan N
|
Overall Experience
Rating:
5.0
Well done
BRIAN M
|
Overall Experience
Rating:
5.0
Your staff was friendly and helpful, and the storage units well-maintained.
katrina r
|
Overall Experience
Rating:
4.0
Could use more light indoors
Raven B
|
Overall Experience
Rating:
5.0
Staff was excellent
VICTOR C
|
Overall Experience
Rating:
5.0
Very nice facility. Bronson Vitt very helpfu! And available.