Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Chicopee Memorial Drive

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kevin M. on

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i will be sueing and make you place well known on the web

GARRETT C. on

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kay L. on

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Patricia P. on

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Alfred G. on

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Another associate would be helpful on Sundays.

Robert D. on

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Only an eighth of of tank when I picked up truck but got $30 credit if I brought it back at or above 1/4 of a tank. So that was a good way to compensate for the inconvenience

Sammy S. on

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I just dropped the trailer off early in the morning nice location.

Wayzaro M. on

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Quick, easy, and friendly service!

Alan M. on

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Brendan S. on

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Everyone was nice and helpful. The trailer was clean and fresh. No problems. I will be back in two weeks to rent trailer again. I have become a regular customer and always pleased with the equipment and the service.

Paul N. on

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Speed up computer system.

Anne K. on

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Dennis R. on

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N/a

Jessica O. on

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Thank you

John S. on

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Couldn't find the keys, to the Cargo Van.

Michael H. on

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Customer did not leave a comment.

Keira C. on

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The emoyee Jouslyn wasn't knowledgeable and very unprofessional. She didn't even know how to do my refund in which I am out $10.00 Stop hiring unknowledgeable people just like the one with n Boston Road named Betty little ghetto older Spanish lady. She was also very rude. You should check them thoroughly. Bad for business.

Yesenia T. on

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Eliana G. on

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When I booked the truck, I was not aware that Uhaul would send me 2 hours away from my initial booking location. I was not notified until I called the day before to confirm the booking, and had to scramble to find a ride out there. I was lucky enough to have a friend who was willing to drive me, but I know that not everyone would have been able to do so. Given the stress of moving, it isn't right that a company like Uhaul should ADD to that by increasing the amount of uncertainty throughout the process. Despite that extremely frustrating experience, Jaron and Jalia (the Uhaul employees at the Chicopee location) were EXTREMELY helpful and very apologetic.

Benjamin Y. on

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Darren D. on

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Hans T. on

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Service was excellent and truck was ready to leave upon arrival.

Edward K. on

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Great customer service

Kukae A. on

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Thank you for making this whole process seamless!! It was so simple from start to finish! And when we weren't going to be able to return on time, your representative was able to extend it for us at no charge. You guys are awesome and made this experience a little less difficult. Moving sucks, U-Haul made it easy.

Kathleen S. on

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I picked the truck up on saturday afternoon at 4pm and dropped it off the following morning before 9am. I drove the truck 4 miles TOTAL!! I never loaded anything into the vehicle. When I rented it I told the employee that it was just being used as a joke prop. I was supposed to be charged ONLY 40 bucks and I was charged almost 300. I am beyond pissed off!

Joseph W. on

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Clean the cab of the truck. Other than that ee've used this location twice and have been very satisfied. Thank you U-haul.

clyde E. on

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Very good service

Kasey S. on

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Daniel M. on

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reserved a 26 foot truck. Received a call from Chicopee the morning of pick up confirming reservation and 26 foot truck. Drive 1 and 15 minutes cause uhaul said this was the only place that had a 26 foot truck. When I got there I was told all they had was 20 foot trucks. I could have got a 20 footer 15 minutes from home in Webster. Then a rep named jerry called me and blamed it on the industry,the competitors and the stars in line with whatever. Not a good way to treat customers

Lauren T. on

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Cecile Y. on

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Sarah F. on

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There was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.