Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive

3,653 reviews

878 Memorial Dr   Chicopee, MA 01020
(Rt 33)

(413) 593-5701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(413) 593-5701

878 Memorial Dr
Chicopee, MA 01020
(Rt 33)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had no issues

Sigfredo M. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE H. 
Rating:
5.0

Hire another part time employee during peak times to ensure customer experience is expedited

Erik L. 
Rating:
5.0

I love it just the way it is... All workers were extremely helpful and friendly...

ROBERT L. 
Rating:
4.0

Rental was tired and drove like crap I would never rent for a long move had 145 k miles on it at what point do you retire and replace it

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

NELSON B. 
Rating:
5.0

Perfect across the board

Cameron S. 
Rating:
4.0

I was disappointed that when I needed to extend my rental for 5 days, I was told it would be an additional $240.00. The daily rental fee for the truck is only $19.99. So renting a truck for 5 days should only have costed $99.95. So I was forced to unload the truck and return it. They could have tried to make some kind of accommodation for a returning customer.

THADDEUS M. 
Rating:
5.0

they were so helpful in extending our time as the closing on our house got pushed back 5 days and the truck was already loaded

Jessica M. 
Rating:
5.0

Don't change a thing! Easy and convenient pickup and return. Thanks.

STEVEN W. 
Rating:
5.0

One of the 4 trailer tires was low on air and was in poor shape. The people stated that it just came back from PM work. It did not affect my haul but may affect a long distance trip for someone else.

roger K. 
Rating:
4.0

I would say changing the fact that you get little to no gas in the vehicle because you are paying mileage and to rent out the truck or van and if your smart add insurance so it comes out to more then you think it's going to be

Christine B. 
Rating:
5.0

Customer did not leave a comment.

Duane S. 
Rating:
5.0

I wish I had gotten the name of the customer service representative who helped us — she was AMAZING. I had a really great experience at this location (my best uhaul experience by far) and will most certainly be back!

Johanna B. 
Rating:
4.0

I guess it's like all businesses after Covid/ 2020 Hard to find help/enough employees when I was there this morning and seem to be spread a little thin and deafly when I returned the trailer the girl behind the desk was handling it very well but almost overwhelmed, more employees would be very nice

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

EL SERVICIO FUE EXCELENTE POR ESO SIEMPRE CUANDO VOY A RENTAR ALGUN TRUCK O TRAILER LO HAGO CON ELLOS SON LOS MEJORES LOS RECOMINEDO SIEMPRE

Carlos M. 
Rating:
5.0

Lus Ortiz was amazing. She was all by herself on Labor Day. The other person had called out sick. She was extremely poised and professional in what otherwise could have been very chaotic on such a busy day. People who show up for work and go above and beyond should be rewarded and recognized. Thank you Luz. You are ao appreciated.

Shawn H. 
Rating:
5.0

Customer did not leave a comment.

Viviana C. 
Rating:
5.0

I really can't think of anything!

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

no changes. Smooth transaction

kerensa R. 
Rating:
1.0

I returned my equipment safe an sound, had the guy check it in and said it was good and your now charging me 4 seperate times for 80 dollar for no reason. This is not okay

Cole T. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

You need to give instructions earlier about the after-hour drop. I did not see a drop the keys box but only a pick up your key boxes with locks. I assumed that was where I need to leave the key. For a first time user, the people before me for example accidentally locked their key in the box before taking all those pictures.

YAMAN E. 
Rating:
5.0

Customer did not leave a comment.

Kellen S. 
Rating:
5.0

Customer did not leave a comment.

LOURDES C. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Luz Ortiz the store mgr ,was a pleasure to deal with I had to rent a trailer twice in the past few weeks .the woman's a professional and polite

Glenn A. 
Rating:
5.0

Customer did not leave a comment.

Rachael F. 
Rating:
5.0

Great service!

REBECCA Z. 
Rating:
5.0

I'v used this location several times in the past 5 years and every experience has been excellent! I This location has an excellent staff with a very clean and organized Facility. Luz the owner was very accommodating when I asked for a little more time with the truck. The truck was very clean and ran as well as one those trucks can.

Wayne H. 
Rating:
5.0

Keep doing the good work and services

Luis T. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Rep was super helpful

Gregory M. 
Rating:
5.0

Nothing. The staff was super helpful and kind/hardworking. Moving sucks and they made the experience great

John P. 
Rating:
4.0

I booked on line but when arrived had issues with the password and changing the password. Very frustrating. So I went inside and attendant was courteous and helpful. Check out on line went more smoothly.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Leo L. 
Rating:
5.0

Customer did not leave a comment.

Iris C. 
Rating:
5.0

I I go to the Chicopee Massachusetts U-Haul cuz they're great they pleasant and knowledgeable good crew

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Thank you excelente & good Service God bless

Luis T. 
Rating:
3.0

Overall the staff seemed to try to be friendly and helpful. They told me that there would not be any extra charges for bringing the truck back in the afternoon vs morning Yet then I saw my credit card has been charged after I left. Everything about the experience from booking the truck online to dropping it off was terrible. Never again.

Imad Z. 
Rating:
5.0

Very friendly staff, in and out very quickly.

DAVID W. 
Rating:
2.0

We rented a uhaul to be picked up at 8 am using the 24/7 mobile check in. When we checked in the website said we had to wait until the store opened to get the uhaul. We later found out that the person working the night before did not put any of the keys in the lock box outside. We were also charged for 2 dollys when we only used 1.

Samuel G. 
Rating:
4.0

Customer did not leave a comment.

Ken W. 
Rating:
3.0

I had signed up for the mobile 24/7 pickup with an 8am pickup time and received all the instructions for Anytime pickup. When I arrived at the location to pick up my vehicle and began the pickup process from the app, a message came up saying I needed to wait until the location opened at 9am for hand delivery. There was another person there who the same thing was happening to. An employee arrived around 8:30 and we explained to her and she graciously let us into the store before it opened so we could get our trucks. She said the person who closed the night before didn't put the keys in the box. I don't think this is a good system for “anytime” pickup if you need to schedule it during business hours so someone can put the keys in the lock box. Please review the process, or specify when booking whether the option is available at that time.

Kelly B. 
Rating:
4.0

Customer did not leave a comment.

TASHA P. 
Rating:
5.0

Customer did not leave a comment.

Edilson F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
5.0

All staff was very pleasant, give them all raises.

Brandon H. 
Rating:
1.0

You can start with doing a proper post trip when customer return the vehicle. Rented a truck with a flat tire and had to wait 4 hrs for the road side vehicle to come to me not acceptable. And your manager at chicopee store not helpful at all.

Edgar P. 
Rating:
5.0

Great customer service and was friendly

Ivelisse O. 
Rating:
5.0

The manager, Luz, was incredibly helpful and accommodating and her staff got us set up quickly!

Kelly D. 
Rating:
5.0

The staff was efficient knowledgeable and professional.

stephen K. 
Rating:
5.0

Nothing, great service and great people.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Erin P. 
Rating:
5.0

I dont feel that needs improvement great sighin

LAURIE D. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

JOSUE S. 
Rating:
5.0

Customer did not leave a comment.

margarita M. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

They were quick, professional, and friendly.

Cathy W. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
1.0

Terrible experience I would like a call from customer service I tried and waited an hour on hold then got disconnected I would like a complete refund my cell 5088012562 I doubt you'll call

Donny D. 
Rating:
5.0

She made it so easy. Was great to work with

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Andre J. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
5.0

The staff was able to accommodate a last minute emergency rental on a Sunday. They were courteous and helpful at both pickup and drop off.

JUSTIN R. 
Rating:
5.0

Customer did not leave a comment.

Julieanne G. 
Rating:
5.0

Customer did not leave a comment.

Erica E. 
Rating:
5.0

Charges for an extra day when I was told I could bring it back at noon!

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
3.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Customer did not leave a comment.

Joanne P. 
Rating:
5.0

Nothing everything is good

SILVERIO E. 
Rating:
3.0

Online return system is a mess, get better engineers. It's 2022 and your system is from 2002.

Dana N. 
Rating:
2.0

I asked if the truck was sanitized before I got into it and the guy said it was. I brought my own disinfecting wipes and wiped down the steering wheel and arm rests and they were disgustingly dirty! I guess they just spray the sanitizer and don't wipe anything down. Also the day I went to reserve a truck my husband and I were walking around the store for over 8 minutes looking for someone to help us. We walked outside to find 3 employees watching another employee backing up a truck! They should never leave the store without an employee!! Then upon returning the truck only 3 hours later, I pulled it up Under the tent where returns are parked only to not be met by an employee. I walked into the store to find 2 employees just standing there staring at the door when I walked in. I had to tell them that I was returning that truck right outside the window!! Just terrible help at that Chicopee store. They need a reliable manager who can keep these employees busy!

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Noel V. 
Rating:
5.0

Professional staff and excellent customer service. They made the process easy.

Carol D. 
Rating:
5.0

did the online check in i was in and out in 5 min at the store

brian A. 
Rating:
5.0

When I loaded and offloaded my motorcycle, the under carriage got stuck on the ramp and caused some leak damage. I will take it to the dealership to assess the damage and contact your corporate office a.s.a.p.

Martin Johan P. 
Rating:
5.0

I live in Springfield and I drive to this one to get better service

sean G. 
Rating:
3.0

When dropping off my trailer several minutes after close, my phone had died and there was no way to do an offline drop off, ( such as fill out a drop off paper and put it in a mail slot)

Cameron M. 
Rating:
5.0

Staff was excellent and went above and beyond. Truck may have an alignment issue, it pulls to the right a lot

LUIS M. 
Rating:
5.0

Both women who helped me were amazing!! I definitely recommend this location for picking up a truck or trailer!!

stephanie N. 
Rating:
5.0

Customer did not leave a comment.

Garrett R. 
Rating:
5.0

Sales kids great and helpful

MICHAEL F. 
Rating:
1.0

I reserved the equipment almost a month in advance, the day before pickup in Webster Uhaul calls to change location to Chicopee, over 60 miles from my home and 2 hours round trip, I did not have this spare time. Uhaul did not offer to reimburse me the extra $50 in gas and tolls for this screw up, After we get started on the trip we find one of the tires on the auto transport is so badly worn out the steel belts are showing. I took several photos.Luckily roadside assistance was able to change it without having to unload the car. On the upside I will say the truck was mechanically perfect, comfortable and did all we had hoped for in spite of the 122k miles on the odometer. The truck was really good.

eric B. 
Rating:
4.0

There was a mixup with the reservation.. sent us to WestSpringfield, only to be sent back to Chicopee. However, staff worked to get out it straightened out, and after that all was fine.

Sarah F.  |  Overall Experience 
No reviews have been submitted for this location.

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