Customer Reviews for U-Haul Moving & Storage of Chicopee Memorial Drive

Rating:

5.0

Coffee maker near sitting area :)

Rating:

5.0

Nothing. Smooth and Easy

Rating:

5.0

Everything was done so efficiently we were in and out in about 15 minutes! The person who prepared our contract and got us on our way was absolutely delightful and the whole process was easy

Rating:

1.0

Equipment Contract service fail

Rating:

5.0

Dan attended to my needs seamlessly. Great employee.

Rating:

4.0

Unfortunately, the truck that we had both the sunvisors kept on falling down in front of us, and it was not fully cleaned out before we took possession of it other than that it drove fine. The service was provided to me by the individuals working. There were very nice cordial and curious.

Rating:

5.0

The young man who helped is was exceptionally nice. Even during a rain storm, he took his time to properly hook up our trailer and explain everything we needed to know.

Rating:

3.0

I had a good prior experience with this location/equipment, but this time the equipment was a let down. The truck's upper, passenger side windshield weatherstrip was hanging down onto the windshield so the attendants tried to reattach it with some glue and HD packaging tape. As I anticipated, it didn't work and the weatherstrip tap-danced on the roof for 100 miles. Also, the interior looked and smelled like it had been hosed down with Armor All - so overpowering I had to drive with the windows partially open or wind up with a migraine! Additionally, when I moved my phone from the driver side cup holder to insert my drive-thru McCoffee, I noticed there was about an 1/8th inch of water in it! Fortunately, nothing happened to my phone but what's up with that? Finally, the odometer showed 122K mi and the steering wheel looked like it had been handled by 122K drivers. This was not a great experience.

Rating:

4.0

all the staff I encountered were helpful and professional

Rating:

2.0

Too far away from amherst

Rating:

5.0

Wonderful experience, thank you so much!

Rating:

5.0

The convenience of this location is perfect. The staff is knowledgeable and friendly,

Rating:

5.0

Ok

Rating:

5.0

Twice I rent from your company! Staff are great and accommodating! Recommend them for sure!

Rating:

1.0

I rented a trailer from Thursday to Sunday I went in on a Wednesday just to make sure they will have one they did it was about 12:00 to 1:00 p.m. a guy told me that I could take it if I wanted now because no one was renting it so we did the contract I drove off with the trailer when I started to review the contract I noticed it was no where near what they gave me the previous week based on what it will cost come to find out they charged me for that Wednesday the guy never told me that will be an added day and not even the young lady that did up the contract said nothing to me so I spoke with another gentleman he didn't take care of the problem so when I brought the trailer back spoke with another guy he can't do anything I asked for a manager no manager on weekends but then on top of it all they had my car is a 4-cylinder not a 6 cylinder and I was pulling a double axle trailer for some motorcycles there is no way I could have pulled that trailer with three motorcycles weighing 1800 lb plus the weight of the trailer with a 4-cylinder car when I had a 6 cylinder car so that just goes to show that absolutely nobody knows what they're doing or just doesn't care never again I'll go to a different evolve

Rating:

3.0

Your employee asked me how many miles at I was going at rental time, I gave him my estimate. He told me if I put in $10 of fuel I should be all set. A different employee at check out charged me an additional $9 for two gallons of fuel! This is not right.

Rating:

5.0

good service

Rating:

5.0

Both the person that handled my rental and the person who handled my return were helpful and efficient. The trailer was great. Definitely a good experience all around.

Rating:

4.0

U-Haul should provide, and employees should use, paper mats to prevent dirtying customer mats.

Rating:

3.0

I ordered and confirmed a truck in Northampton location and it was changed to a further location the next day, so I had to pay more on mileage and gas. I don’t understand why the truck was confirmed at my preferred location if there were no trucks available in the first place.

Rating:

2.0

Truck was great, people helping in Chicopee were fantastic, the system tried to change the price and bumped it up 1000 dollars but the gentlemen behind the counter figured it out for me. A reservation price should never be changed when it’s been booked 3 months in advance. Then I received three different drop off locations leaving me to figure out which one was correct. U- haul has great employees but the company as a whole has been nothing but an added stressor to an already stressful move and I will not be returning as a customer.

Rating:

3.0

Better communication between stores, support services, and customers would be helpful.

Rating:

1.0

Worst experience ever

Rating:

1.0

rented a 6x12 cargo Trailer wiring on trailer was in bad shape loaded up then traveled to South Carolina only to break down at deeham Express in new york with no taillights called u haul road side assistant and they sent mechanic only to find out trailer is not repairable needs to go in shop so i had tox truck follow me to the bronx as u haul paid a room for the night at 3am. later that morning went to u haul service center and they said trailer should have never left lot with such bad wiring it shorted my trucks smart junction box. casted me $706.00 to repair and chicopee u haul said they would pay the $300 parts but manager is avoiding my calls past week. Been a nightmare

Rating:

5.0

Everything was perfect!

Rating:

5.0

My wife and I drove Bradenton FL to Ware MA 1350 miles with no issues with the U-Haul equipment. The staff was very helpful and courteous. Truck and trailer had no issues. Would highly recommend U-Haul to anyone moving themselves.

Rating:

5.0

Maybe a clearer way to wait in line? There seemed to be people milling about some in line, some just hanging out.

Rating:

5.0

No much.. everything was smooth

Rating:

5.0

Great customer service

Rating:

5.0

The enclosed trailer was very helpful and the customer service from all staff was amazing. RECOMENDED 100%

Rating:

5.0

Above and beyond workers. Very happy with the service here.

Rating:

5.0

Was an easy drop off; nothing was complicated.

Rating:

5.0

Fast and easy pickup and return

Rating:

5.0

Nice people and very helpful

Rating:

4.0

Uhaul is way too expensive, if you cut rates by 25% at minimum, I think Uhaul would have more customers

Rating:

5.0

I was absolutely pleased with the service I received at the Chicopee location. I had lots of questions and needed lots of understanding on how to tow a 6' x 12' trailer across the country. I made phone calls and went there the day before my rental to figure things out. Sarah was at the rental desk and she was invaluable to me in this rental. She was friendly, efficient, helpful and explained everything and helped me load up the trailer with blankets and a hand truck. Another man at U-Haul hooked up the trailer and the lights securely. This entire experience was far easier than I thought and the price was reasonable. I would not hesitate at all to rent equipment again at U-Haul, especially this location. I would give it five stars, or A+++++ for both the people who work there and the awesome service they provide.

Rating:

5.0

Great experience! Very helpful. Super friendly and easy to deal with.

Rating:

5.0

Equipment had issues with front brakes and ignition. Told person checking in vehicle upon return his comment was that some of the trucks are old.

Rating:

5.0

One of the tie downs on the vehicle trailer was broken. We were able to use one of our own straps to secure the vehicle. If we hadn't been prepared for that we would not have been able to use the trailer.

Rating:

5.0

Muy buena atención

Rating:

5.0

People are great and informative. Use U-Haul 5 times over 10 years and always a pleasure to doing business.

Rating:

3.0

Our truck worked but had a sticky ignition. We had to call the place back to figure out how to start it. Just a warning next time

Rating:

5.0

Quick, efficient and polite. The young lady checking me through was outstanding. Thanks

Rating:

5.0

I had a great experience. Easy check in. Clean van. Great customer service. Easy return. Thank you so much

Rating:

4.0

Nothing

Rating:

5.0

Quick, polite and unscripted employees, great experience all the way around. Small note, during the vehicle pickup process I was asked to digitally sign a document, but was not explained what I was being asked to sign. The signing device didn't even show the name of the document I was signing. I had to ask, and the response was very general. Might want to make sure to let people know what they are signing BEFORE asking them to sign.

Rating:

5.0

Good jobs

Rating:

5.0

Rent from here every year for our trip. Everyone is always friendly and helpful. Never had a problem.

Rating:

4.0

I don’t remember the guys name that helped me but he was amazing very helpful.

Rating:

3.0

Very disappointed. We were driving on the highway and had to clean the windshield when we got salt on the windshield. We turned on the wipers to clean but there was no fluid inside the truck. We had to stop at every gas station to clean the windshield. This was really frustrating. We are paying $$ to get this kinda service. Sorry I better give my business elsewhere.

Rating:

5.0

The truck was clean but not maintained. The steering was very bad. And the gas was practically empty yet I was told I had to rerun the truck with 1/4 tank even though upon pick up it was below 1/8

Rating:

1.0

When I got to the U-Haul store, they hooked up a small trailer for me and off I went. The trailer came off on route 57 around the rotary and I had to pull over to the side of the road. The gentleman who installed the hitch did not put a pin or a cotter pin in the hitch. The trailer was empty. It could’ve been a complete disaster. I asked for a credit on my bill but never heard from them. The drop off in Salisbury was awful. I dropped it off at 4:30 on the same day I rented it and the next day a gentleman called me around 11 AM and asked me when I was going to return the trailer. So overall, I had a very bad experience I would expect a credit and I would expect that you would look into whoever put on my trailer and make sure they get reprimanded and whoever returned my trailer and make sure they get reprimanded.