Customer Reviews for U-Haul Moving & Storage of Clairemont Mesa

3,953 reviews

5871 Copley Dr   San Diego, CA 92111

(858) 569-1488

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(858) 569-1488

5871 Copley Dr
San Diego, CA 92111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

Sheri S. 
Rating:
5.0

Although my favorite employee Earic wasn't there, I still had amazing customer service from the Uhaul team. I believe their names were Ritchy, Ronald and Frank. Despite having a little trouble the miles, the team was helpful every step of the way. I will definitely be coming to this location again.

URAI U. 
Rating:
5.0

Customer did not leave a comment.

BIN Y. 
Rating:
4.0

Customer did not leave a comment.

ALVIN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
2.0

I have rented from Kearny Mesa location multiple times and have been presented with exemplary customer service. I was very taken aback this last time by which I was charged an extra day because I went over a mile on the 100 mile mark. No courtesy was extended whatsoever. I guess that's business. I will be taking mine elsewhere.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Armando Q. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

ELISE U. 
Rating:
5.0

Customer did not leave a comment.

Carola E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

All was good. Met expectations. Employees friendly.

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Everybody was very polite and attentive

DAMIEN M. 
Rating:
5.0

My experience at this particular Uhaul location was absolutely fantastic, from the great service I received from everyone when I picked up the trailer, I believe their names are Cryst'l, Urai, Jesse, and jimmy. When I returned the trailer the gentleman who helped me were also terrific, I believe their names were Chad and Bicheal. I was disappointed that my favorite employee was not their, Richie, as he has the best customer service. Overall my experience was absolutely amazing 10/10 would recommend.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

PATRIK B. 
Rating:
5.0

I would definitely route from this location and drop off they were awesome

JONATHAN H. 
Rating:
2.0

The mileage and gas reading were incorrect, charging me more than double what I should have paid.

KEITH T. 
Rating:
4.0

Ac did not work in my rental

TYLER L. 
Rating:
5.0

I was told my unit would have a lock but it didn’t. Everything else was great!

Rachel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victor Vallejo L. 
Rating:
5.0

I'm very happy with your service, the staff was friendly and knowledgeable.

JORGE M. 
Rating:
3.0

Stop raising the unit rent! None of your procedures have changed for Covid and it's B.S. -- there are never even customers at the facility when I go so there is no reason to be charging more and more rent for "higher levels of sanitation". It's dishonest and I've also never seen any employees cleaning the entire time I've been renting there.

Setareh F.  |  Overall Experience 
Rating:
5.0

A great helpful staff getting us in and out quickly and safely.

JAY R. 
Rating:
5.0

Customer did not leave a comment.

Darin P. 
Rating:
5.0

Customer did not leave a comment.

SOUVIA A. 
Rating:
5.0

Customer did not leave a comment.

Alejandra H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Girl helping was nice and patient with me waiting for a response from a friend to have as a contact. ;)

JOHNNY L. 
Rating:
5.0

Customer did not leave a comment.

ART P.  |  Overall Experience 
Rating:
5.0

My first time using your service. I felt everything was beautifully organized. Before picking up the truck your website was very clear in all respects to making this fit my needs. In the same way the staff in picking up the truck and returning it were friendly and took care of everything quickly. Great service!

REGINALD T. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE P. 
Rating:
5.0

Can't think of anything. It was easy and seamless.

DEAN A. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN Q. 
Rating:
5.0

Customer did not leave a comment.

Leanne N. 
Rating:
5.0

Customer did not leave a comment.

Jake T. 
Rating:
5.0

Great and friendly staff! Thanks

POURIYA S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS I. 
Rating:
5.0

Comment for Uhaul, not for Copley Drive location: On 11/12/21 I reserved a 9' van for both 12/3 and 12/17, to pick up from Adams Avenue Moving Service location. On both occasions when I went to pick up the van from Adams Avenue I was told that they had no vans available. For 12/3 I had to drive to El Cajon Blvd for a van, and 12/17 to Copley Place location. Staff at Adams Avenue are very nice and helpful, the fact that they had no vans was out of their control. It just would've been better if Uhaul notified me on pick up day that I needed to go to another location for the van.

LISA B. 
Rating:
2.0

gas was lower than reported. Even though I checked the agree to fuel level box to rent the van. Couldnt tell until the van ran for a moment. ALSO tried 2 different gas stations to refuel could not get the van to take fuel. Tried E85 pumps. multiple tries multiple people. AND van dash said tire sensor system needed to be serviced.

JOSHUA S. 
Rating:
5.0

I rent from U - haul a few times per year. It is always hard to figure out the best way to save money. Today I rented a van for 4 hours. The staff helped to find the best deal for me. Many Thanks!!!!

PAUL S. 
Rating:
5.0

Keep up the good work!

Bren M. 
Rating:
5.0

Customer did not leave a comment.

ARI H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  Overall Experience 
Rating:
5.0

I prefer the trucks with back up cameras. I recommend adding them to all your fleet. Truck was very clean. Much cleaner than my last rental experience from Escondido which was disgusting.

JARED B. 
Rating:
5.0

Very smooth and speedy return.

MARK E. 
Rating:
4.0

the location is typically great. The equipment dollys I had reserved were unavailable. Very frustrating as I then had to go get them elsewhere. The gas tank was at 1/4 tank because” people siphon our gas”. This was just as frustrating because I then had to stop and get gas, and had no idea how much I needed or would use. I ended up buying more than I needed, wasting my money and time.

KENA G. 
Rating:
2.0

I had asked what the post paid fuel cost and I was told 5 something per gallon, so I returned it short a couple gallons not minding the extra cost per gallon. I was not told about the $30 gas service fee. I'm sure the person just forgot to tell me, but I don't think I should have to pay for something I was not aware of, especially when I specifically asked what the cost was.

Sarah F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

TODDA D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Very responsive and helpful staff.

MARGARET L. 
Rating:
5.0

The young man is very friendly and helpful. We are really lucky to get help from him. Thanks

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Munir Paul M. 
Rating:
5.0

Customer service is outstanding!

Mary B. 
Rating:
5.0

I am compelled to thank the regional dispatcher that went far and beyond to salvage my reservation. This location was very professional And friendly. Would be ideal If all uhaul locations ran like this

JOSE M. 
Rating:
5.0

We used them for two years and from start to finish, they have been excellent! Wonderful team and clean, secure storage. Highly recommend them to anyone needing storage in the area. We will definitely use them again if we ever need storage!

Jennifer V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARMANDO Q. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S. 
Rating:
5.0

BEST. MOVERS. EVER.⭐️⭐️⭐️⭐️⭐️ I had a delay, and they stayed with me. Great workers. Cool guys. I tipped them very well. I highly recommend them!🤙

VINCENT B. 
Rating:
4.0

Customer did not leave a comment.

Alexander R. 
Rating:
4.0

Lower the price.

travis C. 
Rating:
5.0

Customer did not leave a comment.

Sheila K.  |  First Impressions 
Rating:
5.0

Emphasize that when trailer is loaded it can be difficult to lift hitch to ball.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Talor A. 
Rating:
5.0

Gena the manger mad everything easy very frindley very personsbel profetiomsl with rain worker not showing up truck just siting in parking lot she mad it fear fine i be going to her for ever i also have a unit for 5 yesrs she is the best because off here i be going back

Shala M. 
Rating:
5.0

The vehicle seemed stinky. Could be cleaned better.

TERESA B. 
Rating:
5.0

A 1 team from beginning to end...help me with taking picture of the vehicle. This store has the best 15' trucks in stock

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Nicole E. 
Rating:
5.0

Yes Larry in the yard for rental return very helpfull /

John W. 
Rating:
5.0

Customer did not leave a comment.

LOIS N. 
Rating:
5.0

We have used their storage for two years and their trucks twice. Their team is always very friendly, professional and polite. Thank you for everything & if we ever need storage in the area again we will use you again!

JENNIFER V. 
Rating:
5.0

Customer did not leave a comment.

Jihyuck J. 
Rating:
4.0

Fix the software that runs Mobile drop off. The process requires a photo of the fuel & odometer but never accepts it, and does't say why not.

DEAN J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

KEITH R. 
Rating:
2.0

The uhaul wasn't ready at the first place and they made no effort to get me into a vehicle, just sent me to this place which was fine but the lady told me I had to go back to the original place to get my $50 refund which I did and they couldn't give it me and told me to call the 800 number. Wasted a lot of gas and time that I didn't need to.

JESSE C. 
Rating:
5.0

Very smooth pickup. Also have to give credit to the San Diego schedulers as they were excellent when I had to reschedule!

MARK M. 
Rating:
4.0

Customer did not leave a comment.

Brashaad M.  |  First Impressions 
Rating:
5.0

Gina was very nice and patient😊

WENDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANDON R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very helpful & courteous staff.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO F. 
Rating:
5.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Dropped the trailer off and that was it. Got a message a few minutes confirming my drop off. Very easy going experience.

Michal K. 
Rating:
5.0

Thank You

David C. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES S. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Everyone was fantastic

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Terese J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

Rani F. 
Rating:
5.0

Nothing, Christine & David were very patient with my questions and gave me some very good feedback. Thank you for the support. SEMPER FI

GERARDO L. 
Rating:
5.0

Outstanding customer care. Everyone was very friendly. Professionally dressed. Good operation.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

mary c.  |  Overall Experience 
Rating:
5.0

The staff was attentive and handled my needs well.

Johnny G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Confusing drop off process

Sabrina K. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL R. 
Rating:
5.0

Staff was aghast by how the pick up location installed the trailer. "Most unsafe thing I have ever seen" said one of them. They recognized the problem instantly, along with the easy fix. They told us we were lucky to arrive without any major issue. Staff were very knowledgeable and helpful.

BEN W. 
Rating:
5.0

Front desk Lady was super nice and professional.

Sekander H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn B.  |  Overall Experience 
Rating:
5.0

Your staff at this facility is top notch! Wish we could clone them to where we move. Will miss our occasional interaction with them.

Robyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  First Impressions 
Rating:
5.0

The front desk employee Crystal was fantastic. Very helpful, pleasant, knowledgeable and made the whole experience easy, efficient and quick. She is a key employee who deserves a raise and a promotion.

GORDON D.  |  Overall Experience 
Rating:
5.0

No issues whatsoever.

Noel L.  |  Overall Experience 
Rating:
5.0

We had two units at the facility for a few weeks now we are back down to one. Everything was super easy and convenient.

Christian W.  |  Overall Experience 
Rating:
4.0

They were patient to instruct me where to find storage units and use of access card. They could use some extra four wheel dollys to facillitate moving heavy items such as a piano as movers only had one. Fortunately, someone forgot & left one behind.

Patricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel J.  |  First Impressions 
Rating:
5.0

Chrystal was very professional and helpful and very friendly. she is an asset to U-Haul.

peggy e.  |  First Impressions 
Rating:
5.0

My only issue is with the fact I was quoted first month free but I had to pay $120+ day one.

Sean K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JACK R.  |  Online Move In 
Rating:
5.0

Crystal, was a great help. When I went to the location there was nothing available In the size needed, Crystal put me on file for the next available. Worked out great.

wesley J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara C.  |  First Impressions 
Rating:
5.0

Lady at the front desk with the tattoos was awesome !!!

Francisco R.  |  First Impressions 
Rating:
5.0

David and the team were helpful, easy to work with and professional. Would highly suggest using them for your storage or moving needs

Nicholas V.  |  First Impressions 
Rating:
5.0

The Store Manager & The guy help me out was very nice and friendly, They’re on the top of their customer service highly recommend this place in Copley Dr San Diego Ca

lligaya c.  |  First Impressions 
Rating:
5.0

This is my 4th year with U Haul, it's like a unit I live-in!!

teddy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER S.  |  First Impressions 
Rating:
4.0

They were very helpfull and showed me where lt was at.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hans b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perla B.  |  First Impressions 
Rating:
5.0

Well run , hometown owned, very friendly, personally showed us our unit. Truck rental took less than 10 min in and less for turn in. Would highly recommend this moving and storage. Very centrally located to all. They are also very environmentally conscientious as they repurposed their old trucks into viable storage units. Well done! Business of the year award!! Thanks. Martina and Tori

Martina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amelia k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TROY M.  |  First Impressions 
Rating:
2.0

24 hour access was made unavailable to me even tho it was to be for business owners only, I just started a home screen printing business and need access I was denied 24 Access

Ashley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Patricia C.  |  First Impressions 
Rating:
5.0

Great manager Dave Hann.I ve never seen him upset. ALWAYS VERY HELPFUL.

KEITH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  Online Move In 
Rating:
5.0

Top notch! Thanks. Very helpful.

Robyn R.  |  First Impressions 
Rating:
4.0

Great service.

STEVE S.  |  First Impressions 
Rating:
4.0

Check-in was great. I returned that evening with more stuff, & was unable to enter 20 min. before end of access hours. I should have been told of the policy; I don't live nearby, so it was wasteful.

James R.  |  First Impressions 
Rating:
5.0

I was so impressed and grateful for the truly top notch customer service afforded to me at the storage facility. It's the human component that really instills confidence in the service & product.

Jaymee M.  |  First Impressions 
Rating:
5.0

Everything was great. Easy move because of all the great customer service from everyone I came in contact with

Heather T.  |  First Impressions 
Rating:
5.0

Dave and Chrystal as well as all the other team members are always courteous and helpful

Ron S.  |  First Impressions 
Rating:
5.0

The experience was seamless. Staff were friendly, answered all my questions and showed me a range of options for my storage needs. I would recommend this facility to others.

mary r.  |  First Impressions 
Rating:
5.0

Jonnathan was so helpful! He made the return and storage rental so easy!

Katherine B.  |  First Impressions 
No reviews have been submitted for this location.

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