Customer Reviews for U-Haul Moving & Storage of Clairemont Mesa

3,870 reviews

5871 Copley Dr   San Diego, CA 92111

(858) 569-1488

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(858) 569-1488

5871 Copley Dr
San Diego, CA 92111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Brashaad M.  |  First Impressions 
Rating:
5.0

Gina was very nice and patient😊

WENDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LANDON R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very helpful & courteous staff.

Ryan T. 
Rating:
5.0

Customer did not leave a comment.

OSVALDO F. 
Rating:
5.0

Customer did not leave a comment.

Joseph F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Dropped the trailer off and that was it. Got a message a few minutes confirming my drop off. Very easy going experience.

Michal K. 
Rating:
5.0

Thank You

David C. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES S. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

Everyone was fantastic

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Terese J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

Rani F. 
Rating:
5.0

Nothing, Christine & David were very patient with my questions and gave me some very good feedback. Thank you for the support. SEMPER FI

GERARDO L. 
Rating:
5.0

Outstanding customer care. Everyone was very friendly. Professionally dressed. Good operation.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

mary c.  |  Overall Experience 
Rating:
5.0

The staff was attentive and handled my needs well.

Johnny G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Confusing drop off process

Sabrina K. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL R. 
Rating:
5.0

Staff was aghast by how the pick up location installed the trailer. "Most unsafe thing I have ever seen" said one of them. They recognized the problem instantly, along with the easy fix. They told us we were lucky to arrive without any major issue. Staff were very knowledgeable and helpful.

BEN W. 
Rating:
5.0

Nothing, best location I have used

WAYNE L. 
Rating:
5.0

Customer did not leave a comment.

Anne H. 
Rating:
5.0

Front desk Lady was super nice and professional.

Sekander H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kathryn B.  |  Overall Experience 
Rating:
1.0

All was well until the return. The man at the desk upon return gave me a sheet showing how much gas (in gallons) I needed to replace. My helper guy went to the gas station and returned as instructed. Upon checkin, apparently by the manager, he came in and told me the amt of gas was incorrect and I was short. Therefore, he would charge some exhorbitant per gallon price. I showed him the 'gallons required' sheet; he said I read it wrong. I told him the front desk guy stated ... The Mgr was unrelenting. I told him I would go again for gas if he was hell bent on winning a war and didn't mind losing a customer, goodwill, and online reviews. He was. The desk guy stated to me he had indeed told me as I said, and apologized. My helper left again for more gas. Who hires people like this? This guy needs some common sense and business acumen training.

Joyce M. 
Rating:
1.0

1.Slef-pick process sucks. Your app was asking my passport, company contact, or friend verification. I was picking up on Saturday, where do you think I can find my company to pick your phone? im outside home and moving, do you think I should carry my passport while picking up a U-haul? or do you think I should have a friend always ready to help me verify U-haul call on Sarturday? or should I carry my property rental agreement with me? This is non-sense process. You guys need to improve it . or at least ask me to prepare the documents when booking the van. This U-haul experience will be my last.

YUANDONG X. 
Rating:
5.0

I thought the customer service was one of the best i've experienced at any uhual location. and i rent a lot of trucks. The staff was cool during pickup and dropoff. no hassles

ERIK N. 
Rating:
5.0

Your staff at this facility is top notch! Wish we could clone them to where we move. Will miss our occasional interaction with them.

Robyn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

It was the best rental experience I have ever had. They set a new standard.

RONALD M. 
Rating:
4.0

Computer system would not work

Harrison M. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Excellent customer service from pickup to return!

EXAVIER A. 
Rating:
5.0

Always a great experience at this location

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Steven A.  |  First Impressions 
Rating:
5.0

The front desk employee Crystal was fantastic. Very helpful, pleasant, knowledgeable and made the whole experience easy, efficient and quick. She is a key employee who deserves a raise and a promotion.

GORDON D.  |  Overall Experience 
Rating:
4.0

More counter staff

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

Amber H. 
Rating:
5.0

Had to have road side assistance replace 2 tires, should have been taken care of before pick up. Truck pulled to the right even after adjustment and tires. Tires were not properly inflated. The gal was very helpful in trying to make it right but there were no other trucks in my size available so made traveling across the us difficult. So not impressed with the maintenance of truck.

LOREEN M. 
Rating:
1.0

Changed the location of my pickup without notifying me caused great deal of troube and fiancial loss. No aplogies no compensation.

Armin H. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO Q. 
Rating:
5.0

Customer did not leave a comment.

Brooke F. 
Rating:
5.0

Excellent customer service.

Marc C. 
Rating:
5.0

Great experience. Friendly and very easy process.

Justin D. 
Rating:
3.0

Customer did not leave a comment.

MOLLY D. 
Rating:
5.0

No issues whatsoever.

Noel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hanan A. 
Rating:
4.0

Good guys and very helpful

WILLIAMS H. 
Rating:
5.0

All the guys were nice, happy to be there and helpful with a smile! I mentioned to them that I was happy I went there.

Miller M. 
Rating:
5.0

Incredibly responsive, knowledgeable, courteous crew - as always! (Not my first time using the Copley rental location). Thanks for the terrific, hassle free rental experience. MJ

michael J. 
Rating:
5.0

Customer did not leave a comment.

CLAIRE M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE K. 
Rating:
5.0

We had two units at the facility for a few weeks now we are back down to one. Everything was super easy and convenient.

Christian W.  |  Overall Experience 
Rating:
5.0

Easy to get to. Straightforward instructions to check-in via cell phone.

Brenda N. 
Rating:
4.0

They were patient to instruct me where to find storage units and use of access card. They could use some extra four wheel dollys to facillitate moving heavy items such as a piano as movers only had one. Fortunately, someone forgot & left one behind.

Patricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
5.0

There is still allot of confusion between the national call center and the local California U-Haul rental centers. The National call cente told me there would be no problem with a one-way but I when I called in a week before the rental, I was told there might not be anything available due to shortages in CA.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Customer did not leave a comment.

Jessica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Birdie S. 
Rating:
1.0

I rented storage space B2052 for between 7 & 8 years typically paying at least a year in advance. In addition I've rented numerous U-Haul trucks and trailers over the years. On Monday 10/1 I checked out of my unit and was told that the difference in October paid rent ($77.41) would not be refunded. There was no manager available and since I was on my way to PA I had no time to argue with the personnel on site. The site manager had told me in the past when prepaying that if I moved out the balance would be refunded. This is completely unacceptable even if I hadn't been such a good customer over the years. I'm looking forward to hearing from U-Haul Customer Service regarding this matter. Curtis B Criss (619) 838-7518

CURTIS C.  |  Overall Experience 
Rating:
5.0

Helpful, polite staff. Would definitely recommend this U-haul location.

Duncan M. 
Rating:
5.0

Great customer service!

ALICIA B. 
Rating:
4.0

Have equipment ready for use and for customer pickup. I had to provide tools for your employees to complete a trailer wiring issue.

LLOYD B. 
Rating:
5.0

Customer service was awesome….thumbs up. will recommend to friends

Wayne K.  |  Overall Experience 
Rating:
5.0

Fix the A/C in the truck.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
4.0

Customer did not leave a comment.

lane M. 
Rating:
5.0

I couldn't have wished for a better experience. Richard and the other gentlemen who took care of us were all extremely helpful and courteous, the transaction was quick, the truck was new and clean.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel J.  |  First Impressions 
Rating:
5.0

Really appreciate you guys!

CHRISTOPHER F. 
Rating:
4.0

U-Haul forgot to include my dollys and other things I ordered. Please make sure to include these

Zachary H. 
Rating:
5.0

I didn't catch his name, but the tall gentleman with the beard was super helpful and very friendly. Great customer service.

TAYLOR G. 
Rating:
5.0

Customer did not leave a comment.

Ernesto S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devada R. 
Rating:
5.0

Customer did not leave a comment.

Gordon K.  |  Overall Experience 
Rating:
4.0

Picking up a vehicle with 1/8 tank of gas was frustrating but worse when at the gas station multiple fuel pumps wouldn't work and would stop pumping repeatedly. It took 25 mins to add 16 gallons of gas. Something is wrong with the gas filler tube in the rental truck. I shared this difficulty upon return.

Duncan S. 
Rating:
5.0

The site was short-staffed with only 2 people working when I turned in my Uhaul and emptied my storage unit, but they were still friendly, quick, and efficient

Angellynn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TATIANA G. 
Rating:
5.0

Second time using this Kearny Mesa location . Fast , very professional and super nice . Highly recommend this specific location . Feel There is pride from owners AND employees - in fact they were grilling hot dogs for their lunch ! Glad To see employees showing up for work and their employers proud !

STEPHANIE J. 
Rating:
5.0

Customer did not leave a comment.

KENAN K. 
Rating:
3.0

Customer did not leave a comment.

DANIELA Y. 
Rating:
4.0

good customer service

Zenaida W. 
Rating:
5.0

Excellent customer service

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

Jacob E.  |  Overall Experience 
Rating:
5.0

Always friendly helpful staff!

DAVID S. 
Rating:
5.0

This does not excuse U-Haùl Corporation for its apparent racist and white-supremacist policy.

noel L. 
Rating:
5.0

I had a great experience with this storage facility. The staff was great and the accessibility was easy.

Joyce O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

Customer did not leave a comment.

Wenjie W.  |  Overall Experience 
Rating:
3.0

Check in process was cumbersome and took more than 20 mins. Requirement for having 3 phone numbers for an outstation customer was very cumbersome. Good to notify customers in advance that they need additional documentation. For customers driving a UHaul for the first time, would be good to give a walk through of the truck for driving.

BISWADEEP N. 
Rating:
5.0

Customer did not leave a comment.

Neel S. 
Rating:
5.0

The customer service representatives were very helpful and the facility is nice. I would definitely come back to this location. Lastly, my car was damaged when pulling it off of the trailer. If I had known that the dolly wasn't compatible I would have found another option to transport my car. The trailer ripped off a large chunk of the plastic that protects the bottom of the car under the engine compartment. Not to the fault of this location but its going to cost me more to fix it than the Uhaul itself.

DYLAN H. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

Lawernce M. 
Rating:
4.0

Moving truck has defective steering. Took over 2 hours on customer support call to try to arrange for adjustment on payment for 2nd truck.

CHRISTIAN L. 
Rating:
5.0

Experience was great! Crystal was helpful, kind, and efficient in getting me set up and on my way!

Natasia N. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

The staffs were not friendly at all; sounded like they were angry from the first second to the end, didn't even tell me where the key is but just storm away after bringing the equipment. Returning out of business hours was horrible; had to wait outside almost 2hours to figure out and finally got to talk with an operator who sounded dull and sleepy

HEUNGYONG I. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

aenoi P. 
Rating:
5.0

Customer did not leave a comment.

Parker A. 
Rating:
5.0

Chrystal was very professional and helpful and very friendly. she is an asset to U-Haul.

peggy e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRAIN B. 
Rating:
5.0

Customer did not leave a comment.

Kasey T. 
Rating:
5.0

Customer did not leave a comment.

OSCAR B. 
Rating:
5.0

Customer did not leave a comment.

Venkat N. 
Rating:
5.0

Needs seatbelt sensor

Bob A. 
Rating:
5.0

Add cruise control

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Ernesto S. 
Rating:
4.0

I put more gas in then I used. I put 4 gallons to drive 32 miles in a 15 foot truck and it was the same exact fuel level on guAge. They charged me an additional 17 fuel charge. They are scammers and if the charge every customer an additional 17 dollars who doesn't catch it that is a lot of money. I expect. Refund of this charge. I.m. HeVy U-Haul user but this may change my mind to use another provider in the future

ALAN K. 
Rating:
5.0

Amazing service, friendly, quick...,

MADHAVA V. 
Rating:
1.0

Your software needs some help. At the pickup location they didn't have the truck that I had reserved so they sent me across town to get another truck. When I went to the storage unit to drop off, they didn't have any available units and sent me to another location. When I tried to drop off the truck they didn't even accept the size of truck I was turning in. I don't know what all the mess was but it was very bad. Also, I filled up the truck in the morning but because I had to drive all over town I burned some fuel and got charge an extra $30 because uhaul screwed up the reservation and made me burn the gas.

Riley C. 
Rating:
5.0

Customer did not leave a comment.

Wajdi A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

I especially appreciated the helpfulness of David, in my exit process.

MARTHA W.  |  Overall Experience 
Rating:
5.0

My only issue is with the fact I was quoted first month free but I had to pay $120+ day one.

Sean K.  |  First Impressions 
Rating:
4.0

Crystal was extremely helpful on short notice. Our entire experience was relatively quick and convenient.

Chris G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JACK R.  |  Online Move In 
Rating:
3.0

One of the workers yelled at me for no reason, yelling" move forward" when all I was doing was unloading My stuff, I think he thought I was dropping off. It's uncalled for.

robert a.  |  First Impressions 
Rating:
5.0

Crystal, was a great help. When I went to the location there was nothing available In the size needed, Crystal put me on file for the next available. Worked out great.

wesley J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara C.  |  First Impressions 
Rating:
5.0

Lady at the front desk with the tattoos was awesome !!!

Francisco R.  |  First Impressions 
Rating:
5.0

David and the team were helpful, easy to work with and professional. Would highly suggest using them for your storage or moving needs

Nicholas V.  |  First Impressions 
Rating:
5.0

The Store Manager & The guy help me out was very nice and friendly, They’re on the top of their customer service highly recommend this place in Copley Dr San Diego Ca

lligaya c.  |  First Impressions 
Rating:
5.0

This is my 4th year with U Haul, it's like a unit I live-in!!

teddy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER S.  |  First Impressions 
Rating:
4.0

They were very helpfull and showed me where lt was at.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hans b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perla B.  |  First Impressions 
Rating:
5.0

Well run , hometown owned, very friendly, personally showed us our unit. Truck rental took less than 10 min in and less for turn in. Would highly recommend this moving and storage. Very centrally located to all. They are also very environmentally conscientious as they repurposed their old trucks into viable storage units. Well done! Business of the year award!! Thanks. Martina and Tori

Martina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amelia k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TROY M.  |  First Impressions 
Rating:
2.0

24 hour access was made unavailable to me even tho it was to be for business owners only, I just started a home screen printing business and need access I was denied 24 Access

Ashley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana Patricia C.  |  First Impressions 
Rating:
5.0

Great manager Dave Hann.I ve never seen him upset. ALWAYS VERY HELPFUL.

KEITH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine H.  |  Online Move In 
Rating:
4.0

It took a long time to get a storage because they ask for a lot of info. The guy who helped us was super nice and showed us everything. I love the key card but not using it in the elevator every time!

Joyce O.  |  First Impressions 
Rating:
5.0

Top notch! Thanks. Very helpful.

Robyn R.  |  First Impressions 
Rating:
4.0

Great service.

STEVE S.  |  First Impressions 
Rating:
4.0

Check-in was great. I returned that evening with more stuff, & was unable to enter 20 min. before end of access hours. I should have been told of the policy; I don't live nearby, so it was wasteful.

James R.  |  First Impressions 
Rating:
5.0

I was so impressed and grateful for the truly top notch customer service afforded to me at the storage facility. It's the human component that really instills confidence in the service & product.

Jaymee M.  |  First Impressions 
Rating:
5.0

Everything was great. Easy move because of all the great customer service from everyone I came in contact with

Heather T.  |  First Impressions 
Rating:
5.0

Dave and Chrystal as well as all the other team members are always courteous and helpful

Ron S.  |  First Impressions 
Rating:
5.0

The experience was seamless. Staff were friendly, answered all my questions and showed me a range of options for my storage needs. I would recommend this facility to others.

mary r.  |  First Impressions 
Rating:
5.0

Jonnathan was so helpful! He made the return and storage rental so easy!

Katherine B.  |  First Impressions 
No reviews have been submitted for this location.

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