Customer Reviews for U-Haul Moving & Storage of College Park

3,928 reviews

5400 Old National Hwy   College Park, GA 30349
(Between Starship and Title Max)

(404) 767-0766

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 767-0766

5400 Old National Hwy
College Park, GA 30349
(Between Starship and Title Max)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRITTINI P. 
Rating:
5.0

Customer did not leave a comment.

ALTAMESE R. 
Rating:
4.0

Customer did not leave a comment.

Jeanna J.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANDRE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

landry c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SHEENA B. 
Rating:
3.0

The whole pickup process was a disaster I was booked in to pickup in mcdonough but when I got there advised no truck had to drive 30 minutes to griffin got there no one was at u haul just lady in clothes shop waited 20 minutes then lady passed a phone to me spoke with someone else for 15 minutes then they couldn't find keys and finally advised no truck for me previous renter failed to return so I was advised now need to go to college park 45 minutes drive!!! So 2 hours and 3 locations later finally got a truck. This is not good u haul!! I expect much much better from a company your size.

STEWART H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JACLEENA H. 
Rating:
2.0

6. Would you recommend this U-Haul storage facility to a friend? No, not this particular one. Your female staff was very rude. In particular, a female that worked the Saturday morning shift on January 8th, 2022. I was late to picking up my rental truck - as most people are. I know I 'm not the first. This particular woman actually called to ask if I was still coming for the rental. I told her I was; as I was trying to explain my lateness, she hung up on me. She didn't care - which is not professional customer service U-Haul prides itself on. The woman never stated: "if I don't come at XYZ time, you will lose your rental". But apparently, because I did not come when she thought I should have arrived, she (staff) canceled my reservation. I came maybe 30 mins -45 mins after her call. I thought with her calling to ask if I still wanted the rental (which I was grateful for) was an understanding that I was still coming. But if U-Haul is just looking to make money and not have satisfied customer service, I should not have been surprised. Disgruntled staff that don't like their job shouldn't take it out on customers. People expect better when you service people in your community. Let's see what happens with this review. I'll wait. Harlen

HARLEN E.  |  Overall Experience 
Rating:
5.0

The entire team provide me with excellent customer service.

TRANEISHA G. 
Rating:
5.0

Keep doing what you are doing

RAYMOND R. 
Rating:
5.0

I was in and out fast. Everyone was professional

RIANNA P. 
Rating:
5.0

Customer did not leave a comment.

AUGUST F. 
Rating:
1.0

Everything about my experience with Uhaul has been horrible from the start. I am still trying to file a dispute moot reimbursements from the faulty equipment and truck that I received from Uhaul. Even the person from the areas regional office by the name of Bobby Johnson has been very rude, argumentative, and down okaying the whole experience. I'm currently in the process of filing a claim with my Geico insurance and letting them come after UHAUL's corporation along with my lawyer because I feel very disrespected by yours companies regional associate from your Atlanta office/location.

VICTORIA P. 
Rating:
5.0

Great customer service!

TARVARES C. 
Rating:
4.0

Customer did not leave a comment.

RICHELLE S. 
Rating:
5.0

Nothing

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL T. 
Rating:
1.0

Could not find my reservation number and have me the run around.

ANDREA M. 
Rating:
4.0

Customer did not leave a comment.

KEIANNA J. 
Rating:
5.0

Customer did not leave a comment.

Louise J. 
Rating:
5.0

Rates are too high. Other than that everything else was pretty good.

IVY J. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
2.0

I took out insurance for the unit, unfortunately it had a hole in the top which ruined all my towels, sheets, several pairs of shoes, a coat and several pairs of pants and blouses. I told this to one of the employees as I was getting my stuff from the unit. I took pictures and a video as I was moving my stuff out. I was later told by one of the employees that they had to take the pictures not me and therefore I couldn't put in a claim. I will NEVER use U-Haul storage again, nor will I recommend it ( especially this location) to anyone.

Teressa P.  |  Overall Experience 
Rating:
5.0

Nothing..

FAITH J. 
Rating:
5.0

I had the best time at this location. Dyonn Thomas has the most awesome customer service! He's attentive, helpful, and has the best sense of humor. He definitely made my moving experience a lot smoother.

LESTARR G. 
Rating:
1.0

Improve communication with each other in the branch

Chenina M. 
Rating:
5.0

Customer did not leave a comment.

KANESIA P. 
Rating:
2.0

Customer did not leave a comment.

Desiree M.  |  Overall Experience 
Rating:
5.0

The team at U-Haul Moving & Storage of College Park is second to none. There are locations closer to my home, however, I always go to them (an extra 30 min drive) because they always provide superior customer service! Thank you U-Haul Moving & Storage of College Park team!

JASON W. 
Rating:
5.0

Dyonn was such a delight to work with. He made the pickup and return super simple! Thank you!

PAULETTE P. 
Rating:
5.0

Did an after hours drop-off but the location was very well kept and well lit.

Jalisa G. 
Rating:
5.0

Customer did not leave a comment.

KAASHIF U. 
Rating:
5.0

Customer did not leave a comment.

Sharon O. 
Rating:
5.0

Customer did not leave a comment.

PEARLIE B. 
Rating:
4.0

Customer did not leave a comment.

CHRIS EKERE S. 
Rating:
4.0

The gas was not on half a tank. It was far below it.

GENESIS H. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
5.0

i have rented from this location several times in the past and have never had an issue with equipment or availability of a vehicle, all staff has always greeted and thanked me me for allowing them to service me, this greatly appreciated!!!!

LATRICE R. 
Rating:
5.0

The service that I received from the staff at this location was very pro

CECIL H. 
Rating:
5.0

Easy overnight dropoff.

Shane A. 
Rating:
5.0

Customer did not leave a comment.

NAKIA A. 
Rating:
4.0

Customer did not leave a comment.

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
3.0

This survey doesn't do justice to the issues we faced. The 5400 Old National Hwy location did a good job, but we had a reservation for the Cleveland Ave location because it was near the airport. I got a call the day before flying to Atlanta that the location didn't have our truck. They sent us to 2505 Candler Rd, Decatur. We arrived there by Uber and they didn't have a truck for us either, so we were sent to 5400 Old National. After over $60 in Uber fees and an hour later we were able to get a truck. We made our reservation nearly a month before the trip. To get that kind of service was really poor. The woman that helped us at Old National was nice and did a good job. The rest of the pick up was horrible.

ROBERT M. 
Rating:
5.0

Good customer service.

ABIGAIL A. 
Rating:
5.0

More than helpful. My storage was moved just because the Manager noticed there wasn't a light were my unit was. He moved me to a unit with a light that had just become available.

Timothy R.  |  Online Move In 
Rating:
5.0

Great customer service.

PAUL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Triniti W. 
Rating:
5.0

Customer did not leave a comment.

Katrina C. 
Rating:
5.0

Customer did not leave a comment.

SHYISHAH T. 
Rating:
5.0

Staff is above average, Especially Ms. Maxine at this location. (5400 Old National Hwy)

Lynell F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLIE M. 
Rating:
5.0

The facility was great my experience was great and I've had this storage space for over 6 years thank you!💯

RODNEY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

SHAMSO O. 
Rating:
1.0

Don't overcharge my card

ALEXIS W. 
Rating:
4.0

Customer did not leave a comment.

WALTER A. 
Rating:
5.0

Ive had a storage since August came from MI, everyone here has been so nice!!!!! Finally got a place and took my stuff out, would definitely recommend this location the 2 guys tonight were amazing!!!!!!!!

Sinfany W. 
Rating:
5.0

Well run location with friendly and attentive staff.

Bruce G. 
Rating:
1.0

This was the worst experience I’ve ever had, storage unit was booked online and paid for but when I arrived they didn’t have it available. Was told I got a refund an it would be back on my card being that I was charged twice but nothing has yet to come back on my card

Sade T.  |  Online Move In 
Rating:
2.0

The truck that we were provided should not be allowed back on the road. It shook really bad, the passenger side seatbelt buckle was missing, the outer passenger door handle did not work, the headlights were really dim (had to use the bright lights), the driver side headlight was loose and not pointing at the road (pointed up), and the gas gauge did not register gas being added. This was mentioned to the return attendant, who stated that the gauge was likely not working properly and that he would adjust it accordingly, however, I was still charged a $38 gas fee.

KEYONNA S. 
Rating:
5.0

Customer did not leave a comment.

Leisa M.  |  Overall Experience 
Rating:
5.0

I would recommend This Location because the Staff is very Friendly, Professional & they put their Customers First. I myself will continue to go to the UHAUL on OLD NATIONAL HWY, COLLEGE PARK, GA if I ever need to rent a truck or a storage.

Raymond B.  |  Overall Experience 
Rating:
5.0

The representative was absolutely amazing. He was very knowledgeable, courteous and professional.

IESIA R. 
Rating:
4.0

Customer did not leave a comment.

EDIE A. 
Rating:
1.0

I did not have a great experience I'm supposed to pick up my rental truck & appliance dolly at the Washington road location food Mart but when I arrive to pick it up they did not have it then they wanted me to go 50 miles out of my way to another location to pick up something and that was not to my liking then they sent me to the Old national location and I was given a truck that needed to be serviced it sounded horrible it was not clean inside when I got it and the dolly which is thrown in the back I was very disappointed they made a very stressful situation even more stressful really I'm not happy

SONJA W. 
Rating:
5.0

Customer did not leave a comment.

TYRONE W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fred B.  |  Overall Experience 
Rating:
4.0

The woman at the counter was a bit robotic

ALEXANDER J. 
Rating:
5.0

Customer did not leave a comment.

SHERRY E. 
Rating:
5.0

Customer did not leave a comment.

TEARRE' J. 
Rating:
5.0

Customer did not leave a comment.

ERIKA G. 
Rating:
5.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

LATOYA P. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
5.0

Customer did not leave a comment.

Darrell C.  |  Online Move In 
Rating:
5.0

Great customer service and everyone was nice and helpful

DARRELL C. 
Rating:
5.0

Customer did not leave a comment.

Aaliyah E. 
Rating:
5.0

Customer did not leave a comment.

Amar B. 
Rating:
4.0

Customer did not leave a comment.

ERIQUE E. 
Rating:
3.0

We were only allowed 4 hours to rent the truck. Meanwhile, other locations were allowing for 24 hr rentals for the same price. But we ended up only getting 3.5 hrs as we got the keys 30 mins after we got there and they said we had to return the truck according to the reservation time, not the time we got the keys. I feel like I paid for something that I did not get my full value for.

MONICA O. 
Rating:
2.0

I received a call from the location at 2pm asking me what time would I bring the truck back because they has someone who was renting it

Taji G. 
Rating:
5.0

Customer did not leave a comment.

RAHSHEENA J. 
Rating:
5.0

Customer did not leave a comment.

DIANA H. 
Rating:
5.0

Rear door difficult to operate. Light failed during trip

Lester C. 
Rating:
5.0

The hole experience was awesome

BEVERLY H. 
Rating:
5.0

Customer did not leave a comment.

JESSE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FERRUCCIO B. 
Rating:
5.0

much better than the previous rental location in Douglasville, I will never use them again. It is highly likely that I will rent from this location again

HOMER H. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
3.0

Customer did not leave a comment.

Cynthia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

The manager told me I would’ve been charged 100 dollars per item left in 411 storage. Didn’t offer any help towards the situation.

Jemia W.  |  Overall Experience 
Rating:
1.0

Ensure the hitch is hooked up correctly. I told the guy that it was too low and he told me it was correct and that's how it should be. The chains were dragging and the hitch was TOO LOW, I took pictures. I personally wrapped the chains more so they wouldn't drag so much but it It was very dangerous driving it like that. Every bump on the road it would hit the ground/road HARD and shake the entire trailer and car. After driving it 11hrs two guys helped me at a gas station by disconnecting the hitch and installed it correctly so that it wouldn't drag. I have before and after pictures.

Sonia S. 
Rating:
5.0

Hire more people. The associates here are swamped. They did an amazing job.

NATALIE S. 
Rating:
3.0

Customer did not leave a comment.

LASHANDRA M. 
Rating:
5.0

To whom it may concern: A personal comment to U-Haul on Old National Hwy, the Management there was sos on their job 3 yrs. I rented and I was very satisfied many people gave me horrible experiences about thefts but I had none. Even during Covid-19 I was and though I'm senior citizen and had no one to help me move out the manager Mr. Thompson saved me from my distress. please note his kindness and willingness to go beyond what's expected and I will recommend this location. Thanks to all U-Haul employees in College 😀!!!

LESIA J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

YOLANDA P. 
Rating:
5.0

Everything was excellent!*****

JAMES H. 
Rating:
5.0

The team at Old National always provides exceptional service!

JASON W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

I actually bought the truck back 3 hrs earlier so thought the 3 or 4 miles would have made us even but you still charged me the extra 8$ also the brakes light's wasn't fully functional they only worked when you press on them yeah need to consider that

Rachel G. 
Rating:
5.0

Great service and good attitudes. Pleasant interactions with both team members I encountered.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

TONY M. 
Rating:
5.0

Customer did not leave a comment.

ALVIN A. 
Rating:
4.0

Customer did not leave a comment.

TAKINA C. 
Rating:
5.0

The staff was very friendly and I was in and out.

AKIA D. 
Rating:
5.0

Customer did not leave a comment.

KATRINA S. 
Rating:
5.0

The young man (large built) was very professional and polite.

mary O. 
Rating:
3.0

Customer did not leave a comment.

Angela E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

The staff was very helpful and knowledgeable.

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Dyonn Has Great Customer Service Skills. Thanks Dyonn for ensuring everything was in-place and ready for my pick up.

Cheryl K. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
5.0

Customer did not leave a comment.

RALPH J. 
Rating:
5.0

The Manager was/is very personable and full of his subject,,

WILL G. 
Rating:
4.0

This is the 3rd time I have rented a trailer from this location in the past 120 days with very few problems. Your General Manager (Tyrone Thompson) was present today when I requested a trailer. My problem with him was his tone when I was asked about a 2nd phone number of which I gave to his clerk. I also indicated that home numbers do not always work and he said that if I return to rent again without 2 phone numbers I will not be able to rent again. Everyone does not have 2 phone numbers and this is the first time I have been asked for 2 numbers. I also live less than 2 miles from the UHaul location. Your company has my credit card number and this was my 3 rental in the past 90 days from this location....why is it so important to have a 2nd phone number for local usage?

BOBBY R. 
Rating:
3.0

Customer did not leave a comment.

Lori S.  |  First Impressions 
Rating:
5.0

very helpful with a good rate

Beverly P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vivi t.  |  First Impressions 
Rating:
4.0

None

George T.  |  First Impressions 
Rating:
2.0

Nobody at Uhaul actually completely fills out their forms. Without every person successfully putting the correct notes and information, it puts the customer at huge disadvantage.

Cameryn J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jalisa D.  |  First Impressions 
Rating:
5.0

Everything went so smooth I am still in awe and might I add grateful

MICHELLE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peggy delores t.  |  First Impressions 
Rating:
5.0

Good service

JeffREY B.  |  First Impressions 
Rating:
5.0

Always great customer service wouldn't deal with any other company!

billie f.  |  Reservation 
No reviews have been submitted for this location.

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