Customer Reviews for U-Haul Moving & Storage of Colonie

5,714 reviews

2043-45 Central Ave   Albany, NY 12205
(Rt 5)

(518) 456-7514

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 456-7514

2043-45 Central Ave
Albany, NY 12205
(Rt 5)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Good customer service perfect thank you

khalil P. 
Rating:
4.0

Customer did not leave a comment.

jodia M. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Quick and efficient service- good job

Wayne S. 
Rating:
5.0

Extremely helpful and professional.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Neal I. 
Rating:
5.0

Customer did not leave a comment.

Clyde B. 
Rating:
4.0

I know it's expected to have rodents in a storage facility, just wish there was a way to control that. That was the only negative thing. I had to re-pack all of my boxes into toats.

Joann R.  |  Overall Experience 
Rating:
5.0

Very easy to rent ,very nice staff and helpful. Would come again.

Brian C. 
Rating:
5.0

Picking up and dropping off was incredibly easy. Staff really knows what they are doing, so efficient and personable too.

Reinbek V. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Nothing

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Cory J. 
Rating:
5.0

Customer did not leave a comment.

Christophe Z. 
Rating:
5.0

Seamless transition from pickup to drop off. Very accommodating!

Jason B. 
Rating:
5.0

Customer did not leave a comment.

SEAN C M. 
Rating:
5.0

Awesome experience. Thank you so much.

Evan L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

LEOC C. 
Rating:
4.0

Vehicle was not only ready but pre-warmed on 22 degree day. Nice service

JOHN S S. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

ALFONSOF D. 
Rating:
5.0

They nail it for me every time. Friendly too.

DAVID N B. 
Rating:
5.0

Customer service person was very professional.

ADAM D L. 
Rating:
5.0

Customer did not leave a comment.

AYATALLAH N N. 
Rating:
5.0

Nothing. The service at this location is stellar. I was in and out in less than 5 minutes this morning. I dropped off the trailer and the guys were there to unhitch my trailer as soon as I got out of my truck. It's a true pleasure coming to this location. Thanks guys! You rock!

KEVINL M. 
Rating:
5.0

If it is not broke no need to fix it. Everything and everyone was great and professional Excellent !!!!

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Jason was awesome! Very charismatic, very knowledgeable and very easy to problem solve with. Helped us out big time and made our first trailer experience MUCH less stressful. Massive kudos, if I still lived in the area I'd bring Christmas cookies by <3

Edward G. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

Fast. In and out within in 7 mins. No lie.

MATTHEWD M. 
Rating:
5.0

The service people were very nice and helpful. Easy peasy! Thank you!

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Maria H. 
Rating:
5.0

Customer service was excellent and the employees were very friendly

AHMAD Y. 
Rating:
5.0

From making a reservation, to being helped and informed by the staff was quick and seamless. I've gone to other u-haul locations, and I've had sub-par experiences. Great job all around at this location.

James V. 
Rating:
5.0

The personnel here made the check-in process quick and painless. They were helpful.

Jesse Z. 
Rating:
5.0

The staff member who checked me in was professional,friendly and made the check in process simple and smooth.

Philip F.  |  First Impressions 
Rating:
5.0

Nothing . Jason and all the staff there were great and went above and beyond to make sure I was taken care of in a safe and professional way. They have always been great and are the reason I keep going to the Colonie U-Haul site.

David F. 
Rating:
4.0

My pick-up location was changed without my consent, to a location more than 10 miles away from the one I signed up for. I got no advance notice of the change other than a routine text reminder, which I did not scrutinize to see that the location was changed. It cost me both more ney and time. I would rate the reservation system as a zero for that reason.

Matthew J. 
Rating:
2.0

the check in and return of the equipment was very easy but the condition of the truck was terrible, the entire truck was covered with mud inside and out, the back of the truck had to be swept out before we could load it, the windows were filthy and could barely see out of the, the tires on the rear were bald(all 4) and there were many dents on the truck if I didn't have 6 people waiting to load the truck and move my senior parents I would have requested another truck

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
5.0

Fast, friendly service from pick up to drop off. Thank you!

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
2.0

Battery died after loading everything. Requested service which came 3.5 hours later. But other than this it was good, truck drives nicely. U-haul should do better job inspecting the equipment before rental, and respond to customers that need emergency assistance with more responsibility.

YICHEN C. 
Rating:
5.0

The phone customer service were awesome. They hooked me up with the right location, right equipment and saved me a lot of time. Thank you very much Uhaul.

Allan L. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Customer did not leave a comment.

Simcha R. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
4.0

A furniture item from previous customer was left in trailer, discovered after I returned home. I was issued a small credit for fuel/time loss when I returned it to the Uhaul location. Uhaul rep was courteous and apologetic and offered a possible explanation.

Kevin V. 
Rating:
5.0

Online reservation, easy and fast pick up and drop off

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jay W. 
Rating:
4.0

Thanks for the customers appreciation and loyalty.

Irina M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Everything was great

Adam J. 
Rating:
5.0

Customer did not leave a comment.

Adelphos R. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

Marydenise H. 
Rating:
4.0

Thank you very much to all guys and have a great dinner surrounded with the family and friends.

Irina M. 
Rating:
5.0

Rented a motorcycle trailer to pick up a new Vespa scooter from the dealer that 120 miles away. The team at Albany UHaul central ave was very helpful and a real pleasure to deal with. I look forward to working with them in the future.

David R. 
Rating:
5.0

NA

MICHAELN SR C. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR V. 
Rating:
5.0

Thanks

DANIELR H. 
Rating:
5.0

Customer did not leave a comment.

Mohammed M. 
Rating:
5.0

Between the marijuana and excrement smell, I actually thought I would vomit. The employees were great, but I still have a headache. Totally awful, and the last time I use Uhaul.

Kristina B. 
Rating:
5.0

Staff were super friendly, helpful and efficient.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

marty H. 
Rating:
3.0

Customer did not leave a comment.

Julius G. 
Rating:
5.0

More staff, less wait time

GORGEOUS A. 
Rating:
5.0

I was especially appreciative of the employee who got the trailer hooked up and a fuse replaced.

TODDA J. 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE L. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MICH C. 
Rating:
5.0

Great location and staff.

Erike L. 
Rating:
5.0

Great staff and very accommodating!

ITG B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
4.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

Walid F. 
Rating:
5.0

Customer did not leave a comment.

JOHNALFRED JR M. 
Rating:
5.0

Customer did not leave a comment.

GEORGEJ C. 
Rating:
5.0

Customer did not leave a comment.

XIAODONG L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR A. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYM R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

I was a walk-in...had no issues renting or returning the equipment. Good crew of guys

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

The truck shook badly when driving it. Seemed like there was something definitely wrong with it.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDSTANLEY C. 
Rating:
4.0

Windshield wiper need replacement

Yizhou G. 
Rating:
5.0

Customer did not leave a comment.

THOMASV M. 
Rating:
4.0

Customer did not leave a comment.

LEQUANDAS B. 
Rating:
5.0

Thanks to this location for having a great selection of trailers in stock. Reserved online, drove over, and left all within 30 minutes. Return was also very easy. Clean location and equipment, reasonable pricing. Will use again.

Lai-Yee Y. 
Rating:
5.0

Customer did not leave a comment.

DEVAJIT B. 
Rating:
4.0

Location manager, please let know your employee Mr Jason from Ravena area, NY...i am not his gf talk the way he is talking to me constantly. I am customer and very valued customer of UHaul. Thanks in advance. Have a great weekend!!!!!

Irina M.  |  First Impressions 
Rating:
5.0

No complaints! Had what I needed when I needed it- can't ask for much more at the price point.

LAURENCE H. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
4.0

Customer did not leave a comment.

Jenene P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Claire T.  |  First Impressions 
Rating:
5.0

Great service

caman m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LOUIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie F.  |  First Impressions 
Rating:
5.0

Those guys were absolutely great. We will be long-term customers there

FERGALI F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan K.  |  First Impressions 
Rating:
2.0

If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.

Charles L.  |  Online Move In 
Rating:
4.0

Good experience

Linda K.  |  First Impressions 
No reviews have been submitted for this location.

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