Customer did not leave a comment.TIMOTHY B.
Customer Reviews for U-Haul Moving & Storage of Colonie
Albany, NY 12205
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great job Misty!Kim B.
Customer did not leave a comment.Francesco F.
Customer did not leave a comment.EDWARD V W.
Customer did not leave a comment.DANIELMARK B.
Customer did not leave a comment.DAVID M M.
Have more equipmentMARK sT AUBYN N.
Pickup was fast and the staff was nice but I was given a truck with no gas in it. They told me it was low but I drove less than a mile when the gas light/alarm went off. Having to immediately stop for gas, during lunch hour on a busy road, in the middle of a rain storm was stressful and caused me to be late for an appointment I had scheduled. Once I had gas in the truck everything was as expected. The truck ran fine and I was given a $40 gas credit upon drop off. When I dropped off the truck, the employee who checked it in was apologetic that I was given that truck and said he didn't want it to leave the lot with the gas so low. Besides the initial inconvenience, my rental experience was good.Theresa G.
Customer did not leave a comment.AMBERL C.
Customer did not leave a comment.Matthew R.
Everyone was very helpful!John T.
Clean and efficient service. Well done.Erik L.
My truck had a trailer hitch light on even though I didn't have one and no matter how hard I slammed the drivers side door closed it said it was open.MATTHEW J A.
I've never worked with a company that didn't have a window of 5 days before charging a late fee. It is insane that 2 weeks after a payment is due I get a threat that my stuff will be given away or trashed if I don't. I think this customer service plan needs to be revisedMatthew A. | Overall Experience
I never got my email receipt for the truck rental.NEIL CHARLES B.
Everyone was very pleasant and helpful, check in and out was fast and easy! The best improvements could be made by better phones service and shorter hold times.Genny P.
As far as I am concerned you can not improve on perfect.The staff was kind and courteous and the entire job was done in 1hr.and 20 minutes.Roger B.
Did a good job. Tried to re-rent trailer to haul materials home but traffic dept jacked rates way up....I suspect to keep equipment in area where most requested.DAVID W.
Customer did not leave a comment.William S.
Customer did not leave a comment.SAMANTHA MAE ANN W.
Customer did not leave a comment.Alex K.
Customer did not leave a comment.JOHNEVANS S.
Nothing. Staff was prompt, polite, knowledgeable, clean, professional. Have used this facility in the past as well, always an excellent experience. Thanks you!rIchard A.
Customer did not leave a comment.Roman E.
My issue was checked by tech and agreed that I have an issue, Got an appointment after confirming what parts where needed and had in stock. Timing of repair was excellent!! Couldn't have been treated any better!!! Thank you!!Thomas S.
Customer service needs major improvement, multiple employees walked passed me while I was in the drop off lane and never acknowledged me and helped multiple other people who came in after me.matt C.
Customer did not leave a comment.Darrell W.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.jim E.
Customer did not leave a comment.JOHN EVANS S.
Customer did not leave a comment.Mark S. | Overall Experience
Customer did not leave a comment.SUBHAJIT S.
Customer did not leave a comment.William D. | Overall Experience
That's a tough question to answer. The staff was polite and efficient, the interactions were fast and straightforward, and my vehicle was clean and worked perfectly. I really am at a loss as to how to improve this location.William B.
Easy to book online. Front desk person friendly and helpful. A little crowded upon return but quick enough. I would recommend and use again if occasion arises.Steven C.
Customer did not leave a comment.CONSTANCE F.
Everything is great. Mr Wayne is very helperful .john H.
Customer did not leave a comment.DENIS R D.
Customer did not leave a comment.jackie l. | Overall Experience
Very happy with the service. Friendly and efficient. Would highly recommend this store.lynn R.
Customer did not leave a comment.ROBERTARTHUR G.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.MARK H.
Location very busy. Seemed disorganized and the person taking in the trucks and moving them around could not even speak to anyone. Just rudePAMELA S.
Everything was great except the app I tried to use to return the equipment (obviously not the fault of this location). Kept hanging up when trying to upload the picture it was requiring. Finally went in and returned it manually, which was fine.Gregory W.
I am always in and out of that location within 5 minutes.Eric K.
Customer did not leave a comment.PETERHEINZ R.
Create and initiate a payment system where a customer may split payment either between cash and credit car or between two credit cards when wishing to pay. Unfortunately we were not told that when making our arrangements so we had to delay our plans for a day, however the customer service representatives that assisted us we professional and courteous. We will use uhaul again in the future should the need arise.wynona S.
very easy transactionValerie D.
Staff were great. They were fast to check out. Equipment was ready to go. I will use them again. Thank youSTEVENELLIOTT S.
Customer did not leave a comment.john W.
The roads within the storage complex were poorly maintained and somewhat confusedly marked. However, the staff was excellent and the premises was convenient and seemed very secure.Matthew B. | Overall Experience
Customer did not leave a comment.ROGERJOHN S.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.CINDY L C.
Our rental contract drop off was changed without any notice and we were forced to drive it back which was extremely costly and time consuming and was an absolutely awful way to move. I couldn't give this a worse ratingCARMENDEACON A.
Thank you guys for treating me in the manner as appreciated and valued customer for the money i spent by now for UHaul revenue versus Christian Ashes in 2014. ðŸ˜ðŸ˜ðŸ˜ðŸ˜ðŸ˜ Have a wonderful weekend too! Regards, Irina MillerIrina M.
At a DOT check when the license plate was not legible. The officer ran the plate 2 times guessing what the first letter / number was. Hour and a half later I was released. Could not open the tube containing the Registration.SCOTTCHARLES H.
They were great. Things went very smoothly.SAMUEL A. | First Impressions
Great service. We were in and out very quickly. The service tech knew we lived over an hour away from the shop so he actually stopped work on a vehicle that someone had left for the day and did ours in about 25 minutes. He also took us into the shop and showed us exactly what he was going to do. Great job!Jennifer R.
Keep on being friendly and understanding to people's needs and situations. I was very pleased the way that I was treated. Thank youSAMUELA A.
Customer service was great! Easiest experience we could've had. Made a day of moving that much better. I forget the name of the employee who helped us but he was fantastic!KATHERINELEE S.
Only had the vehicle for a short period of time but I had to clean the inside and outside windshield and sweep the bed of the pick up which was not a problem. The vehicle was excellent for what I rented it for and the pick up location was excellent for me. If need be I would rent from this location again.RANDY B.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Jack K.
Customer did not leave a comment.Stephen B.
Check in and check out were extremely efficient. The gentleman working at the counter and where we drop the truck off friendly and helpful.SARA E M.
Customer did not leave a comment.Ronald K.
Customer did not leave a comment.KEVINJ H.
Customer did not leave a comment.Steven D.
The truck drove really bad and it shook.Eugene H.
No recommendations for improvement.Bruce C.
Customer did not leave a comment.NATHANANDREW T.
Customer did not leave a comment.KEVINJ H.
Customer did not leave a comment.MARKALAN H.
Always a great experienceanthony G.
Customer did not leave a comment.Jenene P. | Online Move In
Customer did not leave a comment.Claire T. | First Impressions
everyone was super friendly and helpful!BRIAN D.
These trucks need to be retired. The truck sounded like it would break down at any point, very loud and dirty. I only did an in-town move so it wasn't a big deal, but if this was a long move, it would be difficult.Alizabeth B.
Everyone I dealt with during my rental transactions has been courteous and professional. Thanks for a good experienceBob M.
Customer did not leave a comment.KOFI Y.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.MOHAMED HAITHAMK G.
Great servicecaman m. | First Impressions
Customer did not leave a comment.KRISTINL M.
Customer did not leave a comment.DEANNAMARIE L.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.William S.
Customer did not leave a comment.KAREN S.
There was a problem with the transmission in my Cargo Van. It was a â€œnewâ€ vehicle (only 90miles) but it stalled repeatedly on the freeway. When I contacted UHaul about ways to safely â€œreturnâ€ the vehicleâ€” I was directed to roadside assistance (which I did not need). I was then charged full price for the rental of a faulty/dangerous vehicle AND $500 for a tow I didn't request. This is unacceptable. UHual gave me a vehicle that was dangerous to driveâ€” and rather than apologize or provide refund I was instead over charged. (My ratings are for this overall experience with UHaulâ€” not the individual operators I spoke with who were all trying to be as helpful as possible).AARONMEIR C.
Customer did not leave a comment.Stephanie J.
Customer did not leave a comment.MOHAMMED M.
Thanks for the help!JOHN W.
Customer did not leave a comment.KEVIN L C.
Driver side door was stuck/difficult to open. After hours turn in was chaotic with about 10 other trucks turned in and parked almost out into central ave.BRANDON DAVID T.
Customer did not leave a comment.Sandra S.
Always friendly and fast serviceANNAMARIE R.
Customer did not leave a comment.CHAO G.
Truck was fine. All three staff I talked to were miserable and made sure to let their customers know. Two were even sarcastic to boot! Unfortunate.Morgan B.
Customer did not leave a comment.Wayne P.
The staff at the Colonie/Albany location were professional, friendly, and highly efficient. I will definitely be back in the future.Darryl M.
The truck had over 100,000 miles on it and it showed. While the engine and AC were fine, drivers door had an issue with closing (required slamming), Visor clips were loose, allowing visors to drop down, seats were torn or coming apart.DAVIDMARC P.
The truck smelled like something died inside and it was filled was flies and filthy. We told the person who checked us out and he made it seem like it was an inconvenience to him to try and do anything about it.Carl J.
Customer did not leave a comment.Cherie G.
Rented another vehicle today Thw level of gas again was overstated by an an eighth of a tankSCOTTANDREW E.
Truck was really oldHASSAN A N.
Awesome experience!Roel P.
Very Pleased With The Service I Received.Jean B. | Overall Experience
Customer did not leave a comment.Joseph C. | Overall Experience
Customer did not leave a comment.Pauline K. | Overall Experience
Customer did not leave a comment.LOUIS M. | First Impressions
Customer did not leave a comment.DEBRA H. | Overall Experience
Customer did not leave a comment.Peter H. | Overall Experience
Customer did not leave a comment.carly p. | First Impressions
Customer did not leave a comment.Leslie F. | First Impressions
Customer did not leave a comment.William H. | Overall Experience
Customer did not leave a comment.Marc P. | Overall Experience
Those guys were absolutely great. We will be long-term customers thereFERGALI F. | First Impressions
Customer did not leave a comment.Daniel H. | First Impressions
Customer did not leave a comment.William D. | First Impressions
Customer did not leave a comment.Kathleen S. | First Impressions
The staff at the storage location were extremely helpful and friendly. The storage unit and and area were clean and well maintained. Being able to cancel my storage unit online when I was done was very convenient.MICHELLE MARIE R. | Overall Experience
Customer did not leave a comment.MICHELLE MARIE R. | First Impressions
Best Uhaul location I have ever worked with and I have exclusively used only Uhaul for almost a decade.Kelly F. | First Impressions
Customer did not leave a comment.Bryan H. | Overall Experience
Customer did not leave a comment.CYNTHIA R. | Overall Experience
Customer did not leave a comment.Susan K. | First Impressions
If I were to recommend, it would be to make reservations in person as opposed to online. The access code given to me online was invalid. Fortunately office was open. They told me that online access codes are almost always incorrect and need to be revised on site. That's unacceptable, hence the below average rating.Charles L. | Online Move In
Nicholas was very helpful with answering all my question I was very happy with my service.thanksjackie l. | First Impressions
Good experienceLinda K. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!