Hire more people like Aubrey. She is a rock starPAUL G.
Customer Reviews for U-Haul Moving & Storage of Cool Springs
Brentwood, TN 37027
(Just north of the intersection of Mallory and Moores Lane)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff is friendly and always has what I need.ALICIA H.
Customer did not leave a comment.Elisa K.
So fast and friendly!John E.
Customer did not leave a comment.Kristi O.
Customer did not leave a comment.Gabriel P.
Nice people, quick transaction.Gerald S.
Customer did not leave a comment.Robert F.
Keep excellent like you have there now. The staff was very friendly. Matt went above and beyond to help! Five star to everyone!!!LESLIE J.
Customer did not leave a comment.CHARLES E.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.William B.
Customer did not leave a comment.jamie E.
Customer did not leave a comment.william H.
Customer did not leave a comment.LESLIE P.
Customer did not leave a comment.JENNIE M.
Customer did not leave a comment.Gregory M.
Can't think of a thing. Pick-up and drop-off couldn't have been easier and employees were great to work with.MATTHEW C.
Customer did not leave a comment.Nagaraju D.
Customer did not leave a comment.Matthew L.
Customer did not leave a comment.Elizabeth W.
You folks are the fastest and most efficient Uhaul dealer I have ever been to. Keep doing what you are doing.HARVEY H.
What does M mean next to Drive and when do you shift going up a hill, etc...What should you expect going up a hill with a load? Tow haul button purpose??? Need a quick instruction sheet. Not everybody drives a truck for a living. Need a little more basic instruction.THOMAS Z.
Customer did not leave a comment.Lindsey B.
We we shocked at the bill, that the $30 insurance was charged DAILY for the duration of our equipment rental. Devastating to our family budget. Deeply disappointed with UHaul's policy. Will not be recommending UHaul to others, and will seek alternate rental companies in future. - AnnaANNA W.
Customer did not leave a comment.BRUCE L.
Customer did not leave a comment.Anne N.
Great serviceWHITNEY E.
The only issue I had was with the A/C. My unit was on the 3rd floor and last summer the AC broke. It was out for a few weeks, I believe, and I was told they were trying to fix it. I don’t Know exactly how long it was broken, but I was concerned about my items. Fortunately nothing got ruined. Coming into 2021 summer, it still feels warmer (over 85) in the area so not sure if AC is still broken. You may want to check it out.KATELYN K. | Overall Experience
Customer service was excellent. Polite and very helpfulTodd D.
Had a little problem using app. Not sure if it was on my end or what. No biggie as it was not crowded. Vehicle was made available quickly and in good working order. Trip was uneventful and return was easy. I would definitely recommend and use againDERRICK D.
Following the rental, I received this survey request, but I haven't received the final bill. I think I should have a copy of my final bill don't you? Thanks, Craig ColemanCraig C.
Customer did not leave a comment.JACOB PATRICK Y.
Customer did not leave a comment.ARICA P.
Customer did not leave a comment.Tyler D.
Customer did not leave a comment.Nagaraju D.
Customer did not leave a comment.PETER P.
Customer did not leave a comment.RANDY K.
Customer did not leave a comment.WILLIAM R.
Made my reservation on line and picked it up 30 minutes later.JOHN C.
Customer did not leave a comment.Clara H.
Customer did not leave a comment.Karen W.
Customer did not leave a comment.Kaylee M.
Need to reconfigure that driveway and drop-off space. There just isn't enough space to pull in and turn around etc if someone drops off a truck and u don't immediately put it awayLinda C.
They handled several customers checking in at the same time quite efficientlyMathew S.
I rented. 26 ft truck. Unfortunate for me, your truck had approximately an 8 ft ramp. I could not upload me goods via the ramp, because the incline now was toooooo steep. Every box had to be handled twice. I was working alone . This extended my work load & hours. There was a Ryder truck next to me unloading , with a 10-12 ft ramp. Ryder made it extremely easy for their customer.ROBBIE T.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.TOM L.
I had booked a truck online and a day before pick-up I was called to say they did not have the truck available. It would be good too have your online reservation match what is available.MARK D.
Customer did not leave a comment.kelly N.
Customer did not leave a comment.Scott J.
Great customer service!John S.
Customer did not leave a comment.TRAVIS M.
Absolutely wonderful experience. The price was competitive, but what really drew me in was the facility itself. It was neat and well equipped. Unloading the truck and bringing my belongings into my storage unit was so easy here, as the facility had every cart I could possibly need. It took only a handful of trips for a full 3 bedroom apartment. I could not have asked for a better experience. Oh and the staff were so friendly, helpful and knowledgeable; they were able to help me choose the perfect sized unit.Kandace S. | Overall Experience
Tires were baldJonathan P.
customer service excellent---Jeanne helped us through the process Not being able to call the facility directly was problematic---took much too long on the 800 number and if you are not a "tech" person then the internet was not easy to navigateCAROLINE W.
Customer did not leave a comment.Paula O.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.MARK R.
The only negative would be more space to pull in/park, but everyone working there was very efficient & incredible to work with.MARK R.
There seemed to be quite a few people turning equipment in at the same time, and not nearly enough staff members to handle it. I think I only saw one person outside attempting to check in vehicles. I ended up just leaving the key on the dashboard in my truck and leaving, after waiting about 15 minutes.William T.
Customer did not leave a comment.TODD F.
Customer did not leave a comment.PETER P.
I never got my final receipts sent to my email on file.Robert A.
Nice friendly and knowledgeable service.Ronald M.
Customer did not leave a comment.PATRICK D.
Customer did not leave a comment.STEPHEN B.
Customer did not leave a comment.Richard Craig S.
Very nice storage and trucks too!ray r. | First Impressions
Quick , Friendly TeamJESS F.
Fill up the truck with fuel before you rentTamiru M.
Absolutely great service and communication from the staff. Thank you!malcolm H.
I have been there for years. Really a good facility.REAC L. | Overall Experience
I have used this location multiple times and continue to get literally the best experience possible. This staff consistently goes above and beyond and have set the standard for what others should strive for! Blown away by this crew. Customer for life!!!ERIC H.
Customer did not leave a comment.Kevin D.
Customer did not leave a comment.GREGORY M.
Customer did not leave a comment.THOMAS K. | Overall Experience
Customer did not leave a comment.Kenneth P. | First Impressions
The men and women at the Mallory Lane store always do a wonderful job. ThanksKenneth K.
Associate was very helpfullDiane M.
Very fast and friendly staffJustin D.
Customer did not leave a comment.Willard R.
We did not have a good experience. We initially scheduled our pickup location at another spot for 6PM at LuterCo located at (1218 Lakeview Dr. Franklin, TN). They did not leave a vehicle ready to go and instead I was on the phone with customer service for about 45 minutes while we tried to find a solution. I was told to go to this new location since it was still open to get a rental. So it wound up being an hour and a half after I was supposed to get a vehicle and having to drive to two different locations for me to get the rental. Customer service did not offer a reduced rate and when I told the new location what just happened they just said something along the lines of "That's unfortunate, good thing we have what you need here" and it was left at that. I was already running late so it wasn't worth dragging out the rental process anymore. The truck had a warning indicator on the entire time. The reason we went with U-Haul is for the after hours pickup capability. I no longer have any trust that my rental will actually be where they say it will be and if it will be ready so I will not be using U-Haul in the future.MICHAEL M.
Customer did not leave a comment.BARRY S.
I drove up...was met by the staff that unhooked my trailer and then handed me my towing plug adapter. I never had to get out of the truck. Amazing and what CS should be everywhere.Douglas H.
Customer did not leave a comment.Katherine H.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.Michael J.
Came right out to disconnect the trailer. Very friendly and efficient.Jill S.
Customer did not leave a comment.Alejandro V.
Customer did not leave a comment.RODNEY H.
Very friendly staffWILLARD W.
I tried using the UHaul Share application for my after hours return. It wouldn't allow my phone to take pictures of the trailer to show it was clean upon return, therefore I couldn't complete the return. . Thankfully, a UHaul employee arrived to work early and helped me with the return.DANIEL B.
Customer did not leave a comment.VICTORIA L.
Customer service was responsive. This location has everything availableDana R.
Customer did not leave a comment.Calvin R.
Customer did not leave a comment.BRADLEY M.
Customer did not leave a comment.ZACH P. | Overall Experience
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.jeff J.
Customer did not leave a comment.RABINDRANAUT R.
Maybe let customers know that you can only purchase a hitch and not return it. Was not told any of the information upon buying it. It was bought without knowingCODY K.
Customer did not leave a comment.ADAM G.
Amazing u~haul locations ðŸ†âï¸âï¸âï¸âï¸âï¸Alessio P.
Customer did not leave a comment.Todd B.
Great customer service.LAURIE O.
No issues....nice storage facility.Robert S. | First Impressions
Thank you for approving our late payment when me and my family member was struggling with finances and not throwing away our home belongings.FRANK M. | Overall Experience
Customer did not leave a comment.Theodore P. | Online Move In
Customer did not leave a comment.daniel y. | First Impressions
Customer did not leave a comment.ROBERT COE J. | First Impressions
Customer did not leave a comment.Michael M. | Overall Experience
Service was amazing!Alberto B. | First Impressions
By far, the BEST rental experience I have ever had. We came for a U-Haul and left renting a storage space. The truck was super clean and everyone was very friendly. Well done!!ASHLEY R. | First Impressions
All the staff we encountered were friendly and knowledgeable. Everything was explained well and all questions answered.Tom S. | First Impressions
Whether you rent a van or a storage unit, the process is so slow and inefficient. What is the point of doing the leg work online, only to add another 30-45 min when you get there. This is consistent irrespective of state or location.Zouhair L. | First Impressions
Excellent Customer Service, Clean Facility, Friendly and HelpfulJACQUITA G. | Overall Experience
Customer did not leave a comment.Thomas K. | Overall Experience
The facility closed due to snowChris P. | First Impressions
The staff is so courteous and helpful - definitely 5 star facility. Customer Service is not dead - they are A-1.JACQUITA G. | First Impressions
Customer did not leave a comment.Karen Y. | Online Move In
Customer did not leave a comment.Cassius P. | First Impressions
Customer did not leave a comment.Robert M. | Overall Experience
Amazing staff. Quick, knowledgeable, helpful, and friendly. If I needed another storage unit, I would absolutely come back.Cassandra C. | Overall Experience
Customer did not leave a comment.john g. | Overall Experience
Aubrey assisted me over the phone while I was traveling, and Jon and Jeff assisted me while I arrived at the location. All went above and beyond to ensure that all of my questions were answered, and my needs were met. I couldn’t be happier with the location and the service that received. Great location! Great Team!VALERIE A. | First Impressions
Amazingmichael q. | First Impressions
I felt it was often really hard to get to the loading dock as there were often empty trucks and longer term vehicles parked in the very few spots. I understand that the area has grown around this facility since it was built but the parking lot is a bit chaotic and crampedbrentwood p. | Overall Experience
This place is amazing!!! After 23hrs on the road we were greeted by the staff who’s professionalism, kindness, and compassion were beyond reproach...It was a great start to TN. Facilities were clean, convenient, and inviting...We will definitely give this location all our future business if we ever move again!!!Shaun W. | First Impressions
Customer did not leave a comment.JOHN C. | First Impressions
Customer did not leave a comment.Robert W. | First Impressions
Great place - thanks!Mat D. | Overall Experience
Customer did not leave a comment.PEGGY S. | Overall Experience
I got there after they close. The guy was still inside and he came out on my storage unit did the paperwork authorized my alarm card call my hardest like it when I go to my unit. All that after he was already closed . Excellent service . You gave me my free month storage fee I didn’t think I was going to get that according to when I booked it through the reservation department . Great Job ! Thanksdaniel d. | First Impressions
Great, helpful, friendly team. Attended to me quickly.Cassandra C. | First Impressions
The size of lot the business as a whole is being ran on is entirely too small. The employees park in the customer parking, and there are trucks and trailers in front of all of the storage units which not only disallows ANY PARKING from being available but also, requires a call ahead to the facility, to request access in the front of your unit (to which no one answers). Although there are one or two employees there that are actually mindful of their difficult scenario and try to make it the best possible for the customer, the people who do work there have been put in a very difficult situation from corporate.Kasey C. | Overall Experience
I will always use this facility for any future moving/storage needs. The employees make this place what it is....they are so friendly and helpful!Julie C. | Overall Experience
Customer did not leave a comment.FRANCES H. | Overall Experience
Customer did not leave a comment.Jennifer C. | First Impressions
Customer did not leave a comment.DAVID L. | Overall Experience
Customer did not leave a comment.julie c. | Overall Experience
The staff here was very friendly, professiona, and helpful!Geneva W. | First Impressions
Customer did not leave a comment.Johnny C. | Overall Experience
Excellent customer service!!Kristine J. | First Impressions
Jonathan was extremely helpful!Courtney S. | First Impressions
The only problem at all is lack of parking space and availability of loading dock spaces. However, the employee moved a truck for us so that we had accessibility. The customer service at this location is superb - everyone I dealt with was extremely helpful and friendly.Julie C. | First Impressions
When we 1st got here Jonathan nipps was wonderful very grateful very nice Jonathangets the five stars. Now the young man that check this out Saturday was very rude I do not know what his name was he did not have a name tag on.Veronica R. | Overall Experience
Customer did not leave a comment.Magen D. | Overall Experience
Customer did not leave a comment.roy h. | Overall Experience
This Uhaul storage location is excellent, We have had a great experience.Michele B. | Online Move In
Facility is clean, secure and convenient. Staff are friendly, helpful and personable. Would highly recommend the facility for storage etc.Mark A. | Overall Experience
My only complaint is that an unauthorized person who I hired to empty my unit was allowed to cancel my contract without my knowledge though I did not want to relinquish my space. O/W great service.Omar H. | Overall Experience
Customer did not leave a comment.Mark A. | First Impressions
Customer did not leave a comment.DANIEL M. | Overall Experience
Customer did not leave a comment.Magen D. | First Impressions
Customer did not leave a comment.Marcy G. | First Impressions
Customer did not leave a comment.Jon-Michael G. | First Impressions
Customer did not leave a comment.Jon-Michael G. | Overall Experience
Store is always understaffed waited over one hour to be helped- 12 customers in line only two people workingGary P. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Customer did not leave a comment.Deokyeong C. | First Impressions
Customer did not leave a comment.Julie V. | Overall Experience
Felt my belongings were well taken care of and in a secure location. The staff at this facility were always helpful and willing to go the extra mile to assist when in need. I have other storage companies closer to where I live, but willing to make the drive to do business here.JOHN D. | Overall Experience
Customer did not leave a comment.Hope M. | First Impressions
Customer did not leave a comment.Maxwell S. | First Impressions
good experienceJohn R. | Overall Experience
Great folks work in your local office. Helpful, friendly & consistent in their approach to help us secure & use the facility. This is our second time using this location. Both times have been a very positive experience. Thank you, Steve RaySteve R. | First Impressions
Customer did not leave a comment.Nicholas Z. | First Impressions
Customer did not leave a comment.CINDY B. | Overall Experience
Worker over shared and made the whole experience very in comfortable. As did not seem very knowledgeable and complained about his boss the whole time.Kenneth O. | First Impressions
The guys were very helpful and made sure I got exactly what I needed.jonathan w. | First Impressions
The staff was professional and helpful. Moving out went quickly!Fran K. | Overall Experience
I initially believed I just needed a month rental but it was more like 6 months. This storage spot was so useful I hated to give it up. Very well run!John D. | Overall Experience
The staff at this location are fantastic. Their consistently great service is really appreciated.Craig M. | Overall Experience
Staff and organization very responsive to the individual needs of the customer.Lily M. | Overall Experience
Staff are the bestWesley M. | Overall Experience
Staff friendly, accommodating and very easy to work with. Great facility!Chris R. | Overall Experience
I was assigned a card swipe to check in each time I access my unit. Card would not work. They said dont worry about it, just set the alarm off. Was not a pleasant first experience. Hope they fix soon.rob e. | First Impressions
Very clean and well maintained.John Arthur M. | Overall Experience
Nice facilityJohn Arthur M. | First Impressions
I'm using U Haul again not this location because I needed to ship my stuff from Maine to Tennessee using one of your 8' by 5' U boxes.James L. | Overall Experience
Uhaul storage room was good but prices are very high. For short term 1 or 2 months I accept but for long term customers like more 3 months price is very high.Narsing V. | Overall Experience
Excellent facoility and staff .Esther C. | Overall Experience
Everyone at this facility was very helpful, and friendly . Very good experience.Andy L. | First Impressions
Worked with me and helped me through the entire process.Leland E. | First Impressions
Excellent service, friendly and helpful staff.Roberta k. | Overall Experience
It was always very clean and was easy to access. The items I stored for the last 3 years were safe and not harmed. Grateful.ROBERT W. | Overall Experience
Very accommodating!Peter K. | First Impressions
The counter was very busy both times we stopped in on 7/5; but all employees were still very helpful and friendly. At no time did we feel rushed or had to wait a long time to be helped.Brent L. | First Impressions
I have rented four storage units and 4 vehicles over the past 5 years. Your staff, especially recently, have been friendly, knowledgeable, My other unit is blocked a lot by other vehicles, inconveniquore s. | Overall Experience
ALLpersonnell were very goodkevin w. | First Impressions
So grateful for all the guys and manager Jonathan at this uhaul place. Always helpful. Always had what i need. Always offered options. Thank you all at Cool Springs Mallory Uhaul of Tennessee!!!Sandra J. | Overall Experience
Thank you for your customer serviceCecilia M. | First Impressions
Great staff. Very kind and very helpful!brandon s. | First Impressions
Good equipment, great staff. Everyone was very helpful. Only complaint was, $92.00 for fuel from Memphis to Nashville. Trucks not real good on gasDavid C. | First Impressions
Mr. Nipps and his staff are awesome to work with, the store was spotless and very well organized and the guys were extremely helpful.gary b. | First Impressions
Polite and accommodating staff, clean and comfortable facility, easy access and adequate number of cartssherry a. | First Impressions
.Emily C. | First Impressions
No problems John was very helpfulBert F. | First Impressions
24-hour access computer system was down when I first tried to use it.PETER M. | Overall Experience
Great experience!tiffany a. | Overall Experience
Great service. Thanksralph s. | Overall Experience
Great staff & very clean & modern facility.Alexander C. | First Impressions
John helped me and he was greatCHRISTINE C. | Overall Experience
The only feedback I have is that if you have an issue w payment, you should call the customer not rely on email only...particularly if you’re gonna lock it down and potentially sell property.Keegan g. | Overall Experience
...Terry S. | Overall Experience
Great people to work with!Paulette M. | Overall Experience
Everyone in the office was exceptionally friendly and helpful. After explaining our needs, Daniel Evans & Jonathan Nipps found us the perfect solution. Excellent staff!!!MICHAEL C. | First Impressions
After 18 months and paid, I inquired about move out process early Dec 2018. Sometime mid Dec, my lock was removed, contents taken and customer ready lock placed in unit. No one knows what happened?Stuart W. | Overall Experience
I loved the well-organized facility. It was clear where to pick up the equipment rentals with a nice, clean, customer service area. The employees were friendly and helpful. I'll definitely be back!tiffany a. | Reservation
Staff was very professional and helpful from start to finish the entire time I was doing business with them.Jeffery S. | Overall Experience
Every one excellent!Paulette M. | First Impressions
Everyone very friendly and helpful.Gary M. | Overall Experience
Brandon was very helpful and went above and beyond !!! Great store and experienceJOEL L. | Overall Experience
2nd time I used the storage space and always easy access, clean, and good workflow to and from storing items. I recommend 100%Vicki T. | Overall Experience
We asked about storage room rentals and our salesman informed us that one could be reserved in advance - huge help to us. Thank you for having a free box bin also. Great service.LAWRENCE M. | Reservation
This U-Haul location is the best one I have ever dealt with. They were helpful and polite. The facilities/equip were in great condition. I highly recommend them and would definitely use them again.Jessica H. | Overall Experience
One of the most helpful and friendly staffs I have worked with and the facility was great for my needs.jerry p. | Overall Experience
However, the tires on my trailer were completely bald. I didn't discover the tread danger until I was 1700 miles into my 2300 mile move. Luckily I didn't have a major accident. Scott Myersscott m. | Overall Experience
The people were friendly and helpfulelizabeth d. | Overall Experience
Friendly and very helpful staff! Clean, safe , well-maintained and sophisticated facility.Sandra J. | Reservation
Amazingly convenient process... clean unit and easy load in. Super!Luke A. | Reservation
Very helpful staff. Easy access to storage area.jerry p. | Reservation
My rep was awesome!!Vickie J. | Reservation
I had 2 storage units at your facility and have moved out of both of them due to an inability to access the units. The staff routinely park at the loading dock and you cannot get a parking spot.ENOCH H. | Overall Experience
Mrs Bionica Rodriguez was amazing she was helpful and so understanding. I couldn’t of picked a better placeTiffany N. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!