Customer Reviews for U-Haul Moving & Storage of Crystal Lake

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Crystal Lake

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Rick R.
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Nothing keep up the great job

Robert M.
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Polite crew. Somehow, when I left my car behind to load the trailer and then return days later to have the trailer attached to back of truck to then haul my car with me, the employees somehow canceled my reservation for the trailer. I was able to call in and have them reinstate the reservation, but it was a concern for a while. I was lucky they had not turned around and rented the trailer for the car during the interim when I was gone loading the truck. Thank you for your helpful service. I hope you can fair well throughout this Pandemic time ahead.

Mark H.
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Customer did not leave a comment.

Kyle D.
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rental was an easy process, good price.

Matthew T.
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Customer did not leave a comment.

Jeffrey H.
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Customer did not leave a comment.

dan C.
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Customer did not leave a comment.

Keith B.
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Scott W.
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All was good.....loved the new van.

Dave I.
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Better facility. Not overly friendly.

Marc E.
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Fast, Friendly, and courteous! No issues. Great experience.

allen B.
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U-Haul still seems pricier than Penske, but I must admit that comparing rentals from both, U-Haul has cleaner, better maintained, and newer vehicles. So depending upon your purpose for renting (local/lomger haul, short/long term rental) you still have to factor that into the equation. For a multi-day or longer term rental, I think Penske wins out. Also, Penske offers discounts for veterans, which is usually a factor in my evaluation of where to rent

Scott W.
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All was good!

Dawn T.
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Quick and easy.

GEORGE S. | Overall Experience |
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This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)

Rande K. | Overall Experience |
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Very clean and lit up well. Just a little pricey for me.

Ken F.
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Customer did not leave a comment.

Michael L.
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nathin at the crystal lake store at rt 31 x rt14 was yanking the wire for the lights very agresivly off my truck and i asked him not to do that and he told me not to tell him how to do his fuckin job and then refused to give me his name and the person inside really did not seem to care or want to deal with it

Jeffrey G.
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Rented from here multiple times. I am always satisfied with the quality of their rental equipment.

Geraldine J.
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I Was a little unnerved couldn’t find out how to increase volume on radio or how to turn off

Brad F.
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Finding out the night before pickup that I had to go to 2 different places, one for truck and one for trailer, was ridiculous. When I asked why, I was told it was easier for them to do so. The truck itself was possibly the biggest hunk of junk on the road. I drove 600 miles worried if it would make it. The truck made more noises than a trash compactor. When I asked for a different one, I was told there were none available, even though the lot was full of them. The trucks that run good should be given to people who are going long distance, one way trip or not. Give the beaters to the local runs. I would rather carry my cargo one piece at a time and walk then rent from uhaul again.

Kelly G.
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Customer did not leave a comment.

Patric B.
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Customer did not leave a comment.

Cynthia E.
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Customer did not leave a comment.

Pamela C.
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Staff was very friendly and knowledgeable

Bruce W.
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Customer did not leave a comment.

Robert D.
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David A.
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Mark B.
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Courteous, friendly and well informed satff

Patricia N.
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Customer did not leave a comment.

Zoraya O.
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Customer did not leave a comment.

susan T.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Bruce L.
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The refrigerator Dolly strap was frayed and I was worried it would rip did not hold the refrigerator

Liudmila S.
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Customer did not leave a comment.

Emily H.
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Nothing

Stephen F.
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Customer did not leave a comment.

Fareswahab S.
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Truck is old. Driver side door had to be slammed in order to close properly. The passenger side mirror was broke when I picked it up. The alignment on the truck was completely off. Very disappointed. I’ve rented from other U-Haul facilities and received trucks in much better condition. I mentioned these findings to the staff before leaving the location and their only response was yea we know about it. Fine then why didn’t they attempt to find me a different truck in better shape? Disappointed!

Diego G.
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Customer did not leave a comment.

Bruce T.
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Customer did not leave a comment.

Craig C.
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Jeff H.
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Austin was helpful and answered my pre-rental questions efficiently as well as facilitated a prompt checkout. I drove the truck over several days and really wish it had cruise Control. Please consider this in the future as it will help with driver fatigue by relieving constant pressure of the right leg in an already cramps floor/pedal area. Thank you.

John L.
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None,Tech. was very polite and helpful.

Dwight D.
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Customer did not leave a comment.

Scott K.
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Customer did not leave a comment.

Pamela W.
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Customer did not leave a comment.

Lars J.
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El servicio y el equipo fue genial!

Derek M.
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Remote handheld device was not working, so had to complete the check-out process inside.

Bradley H.
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Did not put in the 12 blankets that I paid for, but they took it off the bill. Made due with the 6 in the truck. Return was easy.

Susan K.
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Customer did not leave a comment.

Denise A.
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Great customer service both out and return

John H.
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Customer did not leave a comment.

Kenneth B.
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The best service I’ve had in a while! Very fast, super nice!

Michael O.
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Customer did not leave a comment.

STEVEN B.
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When the assistant plug in my number at the front desk. My account did not show up for some reason. This caused some confusion, and then I went to check out, my account was back. Other then that the equipment worked perfectly.

Alex M.
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These guys were on point.. perfect service in and out in no time at all these guys have a perfect system

Eric R.
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Customer did not leave a comment.

ANN A.
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The staff was super friendly, and helpful! Thank you!

William L.
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Personnel were great. Everything went well.

Ann D.
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Customer did not leave a comment.

john g. | First Impressions |
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Service was outstanding.Personal were professional and very helpful helpful

Eric T.
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Customer did not leave a comment.

Jeff P.
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Customer did not leave a comment.

Dakoda R.
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As always, CL U-Haul blows us away with their friendliness and prompt service!

Michael C.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Jeffrey B.
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Smooth transaction

Aaron S.
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Customer did not leave a comment.

John C.
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The truck was old and has seen better days. It was painted all white and sounded horrible like there was a issue with the back axle. It got me moved but a better shape truck would have made it better. Also the full gauge was broken and didnt go above 1/4 tank. I checked, put 10 gallons of gas in it when i got it at 1/4 tank and it would not go above 1/4 mark.

Donna R.
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The gentlemen working with I picked up the trailer were very friendly and helpful with putting the trailer on my car. I location is very close to my home and that is great. I brought the trailer back early and I wish I would get some money back. Especially since I rented to move a homeless family into their new starter home. :)

David L.
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Fire(or at least retrain) your store manager. Uhaul’s nationwide rating appears to be 4.5. However, your Crystal Lake, IL store has a rating of 2.5. What does that tell you?

Joree M.
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Customer did not leave a comment.

Laurence P.
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Thomas O.
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Michael J.
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Mark S.
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Customer did not leave a comment.

Craig H.
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i did find 2 cockroaches by the door to my unit.

Julie L. | Overall Experience |
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Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

Debra L.
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Allow more than one photo to be uploaded in the text intake process

Michael B.
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Customer did not leave a comment.

Eugene H.
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Customer did not leave a comment.

Andrew W.
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Customer did not leave a comment.

Jeffery R.
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I rent from this location on average once or sometimes twice a month. Paul and his staff are always friendly, helpful and efficient. Yesterday, I arrived to pick up my van (in-store). The van was already parked in front running to warm up. Paul met me at the counter ready with information pulled up so I just had to insert credit card and be on my way. And when I returned in the afternoon, another employee met me in the parking lot and checked the van in while I unloaded into my car speeding up the return. I really appreciate that extra level of service. It makes my day and job go much more smoothly.

Paul B.
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Customer did not leave a comment.

Leon T.
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The last truck I rented was not very healthy to drive. Very uncomfortable as we had to deal with exhaust fumes going into the cab of truck the whole time. Had to drive with windows open just to be able to breathe without coughing.

Kristopher H.
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Customer did not leave a comment.

Danielle D.
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Customer did not leave a comment.

MICHALINE S. | Overall Experience |
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Thanks

Robert R.
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The person who handled my truck rental was very rude and when I asked him questions, he told me that I could go somewhere else. Also I was overcharged and I feel I was ripped off. Very upsetting and I will never use Uhaul again!

James L.
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Customer did not leave a comment.

Rick H.
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Billing error not rectified. Over charged for rental. Rented trailer for 8 hours. Charged for 2 days. I’m not happy.

Dwight D.
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Nothing. Paul’s did crew are terrific.

Michael Z.
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Customer did not leave a comment.

leon T.
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Customer did not leave a comment.

Bradley H.
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Customer did not leave a comment.

Dody L.
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Make the return after hours a bit less complicated. Greet your customers politely and speak them clearly and slowly, looking them in the eye rather than at the computer screen.

Pablo D.
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Customer did not leave a comment.

micheal B.
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Customer did not leave a comment.

Glenn D.
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The trailer was dirty on the outside.

sara R.
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Customer did not leave a comment.

Edward H.
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Customer did not leave a comment.

SHEILA B.
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The people at the pick up location were very helpful both when I picked up and when I returned the vehicle.

Troy D.
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Don't have the battery on the truck die, and don't double charge people. Terrible experience..

Gerald S.
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Customer did not leave a comment.

james J.
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Customer did not leave a comment.

ERSEL S. | Overall Experience |
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No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

Paul N. | Overall Experience |
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Perfect solution to my storage problem 👍

Scott O. | Overall Experience |
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Happy with services provided.

kyle h. | Overall Experience |
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Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

daniel n. | Overall Experience |
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Thank you

Thomas K. | Overall Experience |
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Awesome staff, super helpful and professional

Cherie s. | Overall Experience |
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non

Martin O. | Overall Experience |
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Perfect place to hold our furniture while we moved.

LAURA W. | Overall Experience |
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My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

Paul N. | First Impressions |
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Very professional operation

Heather D. | Overall Experience |
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My belongings were well protected. Staff was friendly and helpful

SHERRY G. | Overall Experience |
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I'm unhappy to hear uhaul does not prorate rentals of their storage units. Staff was very rude about my question. No thank you for my 8 year patronage either.

Ramona T. | First Impressions |
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Professional team Thank you

valerie e. | Overall Experience |
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This location, the staff, and the ease of access to the storage units are just some of the reasons I use this UHaul location. I have, and continue to, recommend this business to others.

SCOTT H. | Overall Experience |
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Your website does not work well. I updated my address and email at least a half dozen times, and each time it returned to my original (and now outdated) information. Someone from IT needs to correct.

Christopher B. | First Impressions |
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Agent was very helpful and friendly.

Janet V. | Overall Experience |
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Very helpful and kind employees. Answered all my questions and took time to explain everything.

Alex m. | First Impressions |
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Fantastic facility and great personnel. The service we received was excellent!

DAVE J. | Overall Experience |
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Nice facility and the last rental we were able to get a trailer. Storage was okay but easy to access. Charged for a full 30 days even though we were out after first 2 days of the month.

Ronald S. | First Impressions |
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Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Richard G. | Overall Experience |
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Very helpful staff, was able to rent a unit for 13.66 a month with their insurance. Only needed it for 2 months and when I cleaned out my unit the staff was very appreciative that it was clean.

Judith H. | Overall Experience |
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Very happy with the convenience

JOSE D. | First Impressions |
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Great customer service. Clean and secured storage space.

MARIE G. | Overall Experience |
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Like the staff. Easy to work with.

Sandra W. | First Impressions |
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Our Young Sales Person was excellant!

Matthew E. | First Impressions |
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Service was excellent.

Lauren P. | Overall Experience |
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I just wish I could access until 9pm

Susan M. | First Impressions |
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Everyone was very helpful and courteous.

susan D. | First Impressions |
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Austin was very knowledgeable and helpful, both over the phone and in person.

betty h. | Overall Experience |
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Courteous, efficient, honest employees. Where do you find such Dedicated people? O

Constance s. | First Impressions |
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Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

STEPHANIE L. | Overall Experience |
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I’ve appreciated that the storage was inside & climate controlled. I didn’t have any issues in the time I used their facility.

betty h. | First Impressions |
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Chris, the traveling manager, and Will and Austin were all wonderful. They changed a lock and made my move-in very comfortable.

Heather D. | First Impressions |
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Extremely flawless care. Personable service. Helped to keep cost down

Virginia H. | Overall Experience |
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I could not be more pleased with the service I received. Each of the staff was friendly and professional. They were patient and took the time to help take care of what we needed. V. Hardy

Heather D. | Overall Experience |
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Excellent, knowledgeable, and friendly service

Brian M. | Overall Experience |
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Stored our stuff for about 5 months. Everything was great.

Michael Y. | Overall Experience |
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Thanks

Jeff D. | Overall Experience |
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Everything went smoothly. The employees were friendly & helpful. Would recommend!

Benjamin M. | Overall Experience |
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Satisfied.

Natalie Z. | Overall Experience |
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I cannot recommend this facility enough! The staff was extremely accommodating and professional. They signed for tons of packages for me and perfectly organized them into the 10x10 unit. So grateful!

Jeffrey H. | Overall Experience |
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Excellent facility with a very helpful staff

Martin C. | Overall Experience |
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Thank you!

MICHAEL R. | Overall Experience |
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great place and people

Carol M. | Overall Experience |
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Staff went the extra mile to be helpful. Even outside of normal operating hours. Alleviated a lot of stress inherent in moving

Glenn S. | Overall Experience |
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xxxxxxx

Jimmy T. | Overall Experience |
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Excellent service!!

michael e. | Overall Experience |
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I was and have been a customer for around 8 years having a storage unite or renting trucks. Always clean and in good condition. Your staff was very nice and took there time to explain every option

Julyn P. | Reservation |
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I booked a climate control 10 x 10 unit for 10/27 I was told that there wasn’t any they would give me 2 5x5 units. Really?!! You will give me less not upgrade for YOUR inadequate system$45/mo more

PAUL K. | Reservation |
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Thank you!

MARY A. | Overall Experience |
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No Comments

Karla S. | Reservation |
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Paul was spitting chewing tobacco in a jar at the counter while helping me. Gross and unprofessional.

TERRY E. | Overall Experience |
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a well run facility. the staff was always helpful and understanding

Heidi H. | Overall Experience |
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The only issue I have with the process is I was charged on 9/7 and moved out and returned the empty container on 9/8 and they would not prorate any of the monthly expense. This is a terrible policy.

Kurt S. | Reservation |
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I called U-haul by telephone more than a week ago and changed the move dates. I will not be moving in until 8/25.

frank c. | Overall Experience |
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First experience was a great one, facility was just what was needed

Nikki T. | Overall Experience |
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Very poor customer service. Will not be coming back nor recommending this location to anyone.

Cecil F. | Reservation |
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The employee who showed us around and made a reservation was just great. Unfortunately our plans have changed so I will call & cancel. Cecil F

Desiree S. | Overall Experience |
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Super accommodating. Great staff.

Debra B. | Overall Experience |
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The storage units are clean and the staff was friendly and professional. Very good experience.

Thomas P. | Overall Experience |
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The U-Haul staff was very helpful and courteous. My storage space and the entire facility was clean and secure.

DAVID B. | Overall Experience |
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I was a client for over 9 years! I was always pleased with the UHaul of Crystal Lake facility and its staff.

steve k. | Overall Experience |
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Closing time of 7 PM should be extended to 8 PM

KELLY W. | Overall Experience |
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We had a storage unit for just under 2 years. Everything was secure & climate controlled which we needed since we were storing a bunch of appliances. Rates were reasonable and staff helpful when nee

No reviews have been submitted for this location.

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