Customer Reviews for U-Haul Moving & Storage of Crystal Lake

9,506 reviews

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

quentin F. 
Rating:
5.0

Customer did not leave a comment.

Debb C. 
Rating:
5.0

This group of guys were the best. On my 4th rental, my truck battery went dead. They came with jumper cables and tried to charge my truck. They even helped me remove my battery and let me borrow a socket. Great guys, very helpful and very much appreciated.

Deanna M. 
Rating:
4.0

Truck had 1/8th tank of gas, fill it up or make it enough to get to a gas station.

David D. 
Rating:
4.0

Overall I've been very satisfied with my rental experiences with this U-Haul location. Used them many times over past 10 years.

Bryant M. 
Rating:
5.0

The truck needs the latch on the large door replaced. It's old and corroded and very difficult to latch down once the truck is loaded. Otherwise, U Haul does a great job. Very happy. Keep the equipment repaired.

Mike K. 
Rating:
3.0

I think $8.00 is very expensive for a 1 day rental for insurance

Frank R. 
Rating:
3.0

Provide receipts

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Improve a little bit on customer service and being a little bit more courteous, respectful, and friendlier. Other than that, really good.

KEITH R. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

Called and made a reservation. The truck was waiting and ready when I got there. I was in and out of the store in less than 15 minutes. It truly was a great experience. I will definitely rent from them again!

Linda S. 
Rating:
5.0

It was a very hot day and the equipment was running so that it was cool

KATHY S. 
Rating:
5.0

Customer did not leave a comment.

Curt S. 
Rating:
4.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Great value and friendly, helpful people working there.

Jennifer A. 
Rating:
4.0

Make sure the equipment is in working order before the customer picks it up.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Valery V. 
Rating:
4.0

Customer did not leave a comment.

Nancy O. 
Rating:
5.0

More employees to help. I was #2 in line returning trailer. We all had to wait. 1 poor guy doing all the work.

Deanna M. 
Rating:
5.0

Customer did not leave a comment.

Staci K. 
Rating:
5.0

Would have be a nice addition to have cruise control on the truck. Otherwise rental was fine.

John H. 
Rating:
5.0

I was impressed with U-Haul's referral system for moving help, especially because I was having trouble getting movers booked on my own. I was in a situation where I was moving between states and had one day to pack and transport all my furniture, art studio and personal items. U-Haul was able to quickly identify available moving companies in my area on the day/time frame I needed and recommend based on customer rating and price. I was initially nervous about paying U-Haul up front, having never used this service before, but it worked out well. I had access to payment codes and was instructed not to release them to the movers until the job was completed to my satisfaction; if it wasn't, I could get a full refund or put the money towards other movers. (All told, it was a little over $500, plus $30 for their trailer, which was less than half of what other moving companies were quoting me.) The first set of movers came from MyTee Movers. The manager and I spoke over the phone and she confirmed my appointment again via email. The gentlemen who showed up were incredibly thorough, careful, and also speedy. They checked with me throughout the load process to make sure I was satisfied with how my belongings were packed, that my furniture was wrapped and padded, and made absolutely full use of the trailer I rented. They also showed me how to unload a bulky piece of furniture that didn't fit under the threshold of the trailer, so I could tell the next set of movers how to get it out. The second set of movers came from VR Movers, who met me at my new home to unload my trailer and stage the furniture and items as directed. The manager confirmed with me over the phone and later over text prior to the appointment. The gentlemen who showed up were also thorough, careful and fast, and were also very personable. Overall, both sets of movers were excellent, and the combined ease of scheduling with U-Haul and satisfaction with their recommendations led to outstanding service on what would have otherwise been an incredibly expensive and stressful day. I highly recommend this service to anyone looking to move! It is so worth it! Thank you U-Haul, MyTee Movers and VR Movers!

RYAN I. 
Rating:
5.0

Ask your survey questions on a likert scale

Michael M. 
Rating:
5.0

Special thanks to this location for understanding my needs. Since our mover were really late. This causes our return truck to be late. I called ahead to let Uhaul know and they did not charge extra. Very easy to deal with. Will recommend friends and family.

Shijie L. 
Rating:
5.0

Checkout was very easy! Thank you to the young man who helped me.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

NANCY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Very nice place and people!

Linda B. 
Rating:
5.0

Customer did not leave a comment.

JERZY D. 
Rating:
4.0

Customer did not leave a comment.

STEPHAN S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  Overall Experience 
Rating:
4.0

The bathroom smelled terrible in the storage area of urine

KRISTEN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
1.0

Rented a 6x12 trailer. Trailer was not attached properly at U-haul Crystal Lake location and came unhitched when going over railroad tracks. Trailer got stuck under our car and my husband had to use a car jack to jack car up to move trailer out from under car, while trying not to get hit by on coming traffic on the road. Called service # and took a long time to get through all the questions. They should have sent someone out IMMEDIATELY to assist, rather than having us answer a slew of questions that weren't a priority at that time...they could have asked the questions, after they helped get everything corrected with the trailer. Reference #2392854.

Julie N. 
Rating:
4.0

Customer did not leave a comment.

Ted C. 
Rating:
5.0

Excelent 💯

Ledicia L. 
Rating:
2.0

Charge the actual amount of gas if gas level is low, not a $50 fee for $5 worth of gas. You should tell the customer there is a $50 fee for gas too low when they rent the vehicle. All they said was "we ask that you return the vehicle at the same fill level". And that also my license was denied and I was denied renting the truck; when the secretary of state has extended all expired licenses to be good through July 31'st. Luckily I had someone with me with a licence or I wouldn't have been able to move.

Gino R. 
Rating:
5.0

Great service, always have the equipment I need and just and all around great place to work with. The workers are always really nice.

Bruce A. 
Rating:
4.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

I loved everything but the tiny tires on the trailer it made it bounce around and my Harley didn't like that much.

ron C. 
Rating:
4.0

Newer truck with lower mileage

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Wonderful experience :-)

JAN O. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Very polite staff

deborah C. 
Rating:
5.0

Equipment needed some oil on the strap ratchets

Gary R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Nothing exceptional team at this location

ROBERT D. 
Rating:
3.0

Don't know

karl K. 
Rating:
5.0

Customer did not leave a comment.

Aria B. 
Rating:
5.0

When arriving the location was super super busy. However the store manager has it very well organized and was in and out with the trailer I needed in record time. No matter how busy they get they are super efficient and never a problem. I rent here often and always a positive experience.

JOHNATHAN S. 
Rating:
5.0

Customer did not leave a comment.

aaron M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

I got the 10ft truck when I got home i realize that needed a bigger truck n without hesitation they exchange the truck for me in a very easy way thanks

auturo R. 
Rating:
5.0

Everything was perfect like always..

Jesus B. 
Rating:
3.0

Customer did not leave a comment.

Mykola Z. 
Rating:
2.0

I registered for the truck online a week before I arrived to pick it up. They had no record of my reservation in their system. In addition, I feel slighted that I have to provide my drivers license even though I have been renting two storage unites for the past 7 years. I think that if someone is renting space at that facility then the requirement to provide their driver's license should be waived.

STEWART M. 
Rating:
5.0

Customer did not leave a comment.

michael C. 
Rating:
2.0

Customer did not leave a comment.

Erin S. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
1.0

The man Will behind the counter was rude and treated me awful! As a woman I felt that he did not want to wait on me. He had no respect or manners!

Becky L. 
Rating:
5.0

Very happy with the service

sandy G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Izaak C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

I went to location in lake in the hills . i reserved the truck and transport. Sorry to day very disappointed in that location . i needed very much to pick up . the trailer was broken. Luckily the awesome employee yes only one there set me up with Crystal lake location. The truck was ready to go. Thanks

Robert W. 
Rating:
5.0

Truck rental = awesome Fuel used estimates = not so accurate.

Rick H. 
Rating:
5.0

People that work here must really love their job they know how to treat customers always helping and always going above and beyond even though i have a uhaul location down the street from my home i drive 20 minutes to this store staff makes it worth the trip thanks uhaul

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

Great Service!

Mike C. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
2.0

There was a problem with the garage door opening. The manager phone number listed on the door was not available - called multiple times with no answer. I called the 800 Uhaul number and waited over 45 minutes. By this point I unloaded the Uhaul and had to drag all of my boxes from outside to the unit. I am not please with the customer service as there was no one to get a hold of. Will not be using again nor will I recommended

Efrain M. 
Rating:
5.0

I was very impressed with the staff the person that took care of me was extremely polite, very quick, I'm really took great care of me. I also did see the manager and he was also expecting great things from his people which is always good to see. Very very pleased with my visit both on the return and the pickup

Michael B. 
Rating:
4.0

I had troubles with the self return app but called to make sure they had it.

John W. 
Rating:
1.0

They put the contract under the WRONG email. Did not bother to confirm. Went in to figure out what was going on and why I didn't receive and confirmation the next day, all I saw was 5 associates, chatting. THERE WAS NO OTHER SOUL IN THE BUILDING. AND I STILL HAD TO WAIT 30 MINUTES BEFORE SOMEONE BOTHERED TO ASK IF I NEEDED ASSISTANCE. I work in customer service. Do better.

marvin O. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Dave B. 
Rating:
5.0

Nothing, Mitch was excellent in answering all my questions, being attentive and expeditious during my pick up and drop off!

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Kyle O. 
Rating:
5.0

Customer did not leave a comment.

Mike E. 
Rating:
5.0

Customer did not leave a comment.

ron C. 
Rating:
2.0

Workers smelled of marijuana and acted stoned

ken C. 
Rating:
5.0

Customer did not leave a comment.

Nancy H. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

You guys always do a great job. Paul, thank you for providing Exceptional service every time.

MITCHELL S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Constance C. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
1.0

Unfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!

Joanne L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leticia D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L.  |  Overall Experience 
Rating:
5.0

Awesome Dudes !!!

Edward W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
4.0

Being forced to pay a rate above what is advertised on your board is unfair.

Miriam M.  |  First Impressions 
Rating:
5.0

After renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! Thank you!

Pam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  First Impressions 
Rating:
5.0

Excellent service, very polite staff!

HOPE K.  |  First Impressions 
Rating:
4.0

Convenient, clean and great staff.

JOHN H.  |  Overall Experience 
Rating:
3.0

N/A

TINA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phoenix P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda N.  |  Overall Experience 
Rating:
4.0

I really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind

Nari C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
4.0

Didn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!

Kayla W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela C.  |  First Impressions 
Rating:
5.0

We were very happy with our experience.

chris m.  |  Overall Experience 
Rating:
5.0

Very nice employees. Always helpful.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mushtaq D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yimi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN D.  |  Overall Experience 
Rating:
5.0

Amazing staff 10 out of 10 would rent again

Joslyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy p.  |  Overall Experience 
Rating:
1.0

Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous

Craig P.  |  Overall Experience 
Rating:
5.0

The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!

Scott V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Check in was a breeze

TINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabiola L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH S.  |  First Impressions 
Rating:
5.0

Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I’m in Sales and frequently receive packages. They were put away quickly and with care. I’m only leaving as my company will no longer pay for storage. Ten stars!!

TAMMY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig P.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!

Tracey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  First Impressions 
Rating:
5.0

Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...

Peter T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  Online Move In 
Rating:
5.0

Awesome service

Paul T.  |  First Impressions 
Rating:
5.0

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve P.  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed P.  |  First Impressions 
Rating:
4.0

There is a strong mold smell

Teresa K.  |  First Impressions 
Rating:
3.0

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary K.  |  Overall Experience 
Rating:
1.0

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie E.  |  Online Move In 
Rating:
5.0

Great place to store your items. safe, clean and great staff

debra p.  |  First Impressions 
Rating:
5.0

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah c.  |  First Impressions 
Rating:
5.0

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C.  |  Overall Experience 
Rating:
4.0

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph C.  |  Overall Experience 
Rating:
4.0

Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.

Nick T.  |  First Impressions 
Rating:
4.0

The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.

Gregory S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gina c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNE H.  |  Overall Experience 
Rating:
5.0

Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

JAMES H.  |  Overall Experience 
Rating:
5.0

We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Steve W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole J.  |  Overall Experience 
Rating:
5.0