The guy who I made the reservation with was not friendly at all. He was a dick.KYLE T.
Moving Truck Rental in Crystal Lake, IL at U-Haul Moving & Storage of Crystal Lake
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Crystal Lake, IL 60014
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I will never make a reservation on line again. I wanted the location listed, but online reservations reserved a truck at a different location with no one there for me to pick up keys. Had to make calls speak to management and finally picked up truck almost an hour later at location I originally wanted.TAMMY V.
The fuel gauge did not function properly. The paperwork indicated full when I took the truck. A couple miles down the road it went to between full and 3/4. I filled it up when I brought it back with 12.5 gallons which is a lot for only driving 52 miles. I could understand low mileage for a fully loaded large truck but for a small 16' truck with moving 200 pounds of load is obvious that the tank was not fullEDWARD G.
My comments that are not rated "high" are based on the fact that I returned the truck literally 5 minutes past closing time (but still within my time allotment). When I tried to do the "after hours" check in on my phone, your system would NOT allow me to take a picture of the dash showing gas and mileage. After 20 minutes and several times trying to do this, I just turned the keys in the dropbox. YET I was charged a $20 INconveniece fee for NOT doing this...but it was YOUR mobile app that did not allow me to complete the process. NOT HAPPY. I need the $20 to be refunded back to me as it was not MY error but yours that created this. I will monitor this and barring your response will determine how I comment on this on social media. This occurred at your Crystal Lake, IL store on Rt. 14. My email address is: firstname.lastname@example.org. Robert RevakROBERT R.
All the men at CL location are friendly and helpful. Everytime I've gone in, someone has quickly offered to help me and taken time to answer all my questions and explain. Love this location! Unlike a Missouri location where no one said hello or offered help in the several minutes I wandered around looking at various items.KAREN W.
Free storage locked was a joke. They didn't have any available, and you can't drive up to them. The last thing you want to do is haul your stuff through a warehouse. We got one some place else.DORREEN B.
Great crew they had all the answers to my questions that go's along way!!!TERRIL B.
Nothing could have been done better. Very helpful staff.Timothy V.
I originally had a location 5 min. from my house. I just happened to call 5 days before to confirm. Of course the location didnt show they would have my trailer. After spending 40 min. on the phone I was told someone would get back to me. Some did call and I was given another location 30 min. away. I called the night before to confirm and was told that the trailer wouldnt be ready until the next day - too late. We were leaving for Florida early morning. Back on the phone again. Was assign another location 50 min. away and immediate drove to location. They accommodated me although the trailer smelled like gasoline. They said they could wash it but it would take 8 hours to dry. I couldn't wait that long to pack it. I washed it myself and dried it. I did ask for a discount on my rental but was told NO. You would of thought that after what I went through (your customer) that you would accommodate this request. Good thing I called because I would be left on the side of the road with no trailer for the day I was leaving.Robert W.
super easy to reserve super clean inside overall experience easyyyyyyyyBRIAN P.
Everything is perfect. You guys rockTERRY T.
I'm not going to score this location low bc of the experience bc it's not their fault however I'm very annoyed that we have a uhaul hitch that was installed by uhaul and we were told that we can't pull a uhaul trailer (we have in the past) because it was too low. I needed to pick up some furniture so I was forced into a uhaul truck and had to may mileage and a higher rental price. You all did the install and now it's not good enough? I'm very very annoyed by this. I am familiar with surveys with my own job so as I said, not making this location take a hit on a bad review. On the plus side, it's literally the first time we haven't received a vehicle or trailer with bald tires. The vehicle was in very good condition.STUART H.
Everyone from beginning to end were very helpful and professional.JENNIFER Y.
everything was very well put together, no complaintsMIKE G.
No problems.Daniel M.
Great customer service. Check in and out was fast.DOUGLAS M.
Good workingCARLOS A.
Always a Great Experience!Dominic V.
There were extra charges on my credit card that were incorrect!DERONDA B.
Great customer service from Nick. Thank you!MARK H.
As always they have everything you need to make your move a little easier.TAMMY B.
Your on line reservation system was unclear about how to find the key. Fortunately the store was open and they helped me I ended up getting like six copies of the contract and there was some woman who called because she couldn't reach my alternate contact by phone. Should have been verified when I made the reservation Would also help if you sent a time to return email so I didn't have to search.Roberta M.
It was fast . I had no problems picking up or dropping offBILLY K.
Why not just take blood and tissue samples from your customer victims vs just scanning their drivers license with a smartphone and database that is just waiting to be hacked?BARI A.
Improperly installed trailer and had to stop at another uhaul location to have trailer and hitch properly installed.Kenneth A.