Trailer Rental & Towing in Crystal Lake, IL at U-Haul Moving & Storage of Crystal Lake

8708 reviews

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location
Trailer Rentals

One-Way and In-Town Local Rentals in Crystal Lake, IL 60014

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Customer Reviews

Average Customer Rating

8708 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Great crew they had all the answers to my questions that go's along way!!!

TERRIL B. 
Rating:
5.0

Nothing could have been done better. Very helpful staff.

Timothy V. 
Rating:
4.0

I originally had a location 5 min. from my house. I just happened to call 5 days before to confirm. Of course the location didnt show they would have my trailer. After spending 40 min. on the phone I was told someone would get back to me. Some did call and I was given another location 30 min. away. I called the night before to confirm and was told that the trailer wouldnt be ready until the next day - too late. We were leaving for Florida early morning. Back on the phone again. Was assign another location 50 min. away and immediate drove to location. They accommodated me although the trailer smelled like gasoline. They said they could wash it but it would take 8 hours to dry. I couldn't wait that long to pack it. I washed it myself and dried it. I did ask for a discount on my rental but was told NO. You would of thought that after what I went through (your customer) that you would accommodate this request. Good thing I called because I would be left on the side of the road with no trailer for the day I was leaving.

Robert W. 
Rating:
5.0

super easy to reserve super clean inside overall experience easyyyyyyyy

BRIAN P. 
Rating:
5.0

Everything is perfect. You guys rock

TERRY T. 
Rating:
5.0

I'm not going to score this location low bc of the experience bc it's not their fault however I'm very annoyed that we have a uhaul hitch that was installed by uhaul and we were told that we can't pull a uhaul trailer (we have in the past) because it was too low. I needed to pick up some furniture so I was forced into a uhaul truck and had to may mileage and a higher rental price. You all did the install and now it's not good enough? I'm very very annoyed by this. I am familiar with surveys with my own job so as I said, not making this location take a hit on a bad review. On the plus side, it's literally the first time we haven't received a vehicle or trailer with bald tires. The vehicle was in very good condition.

STUART H. 
Rating:
5.0

Everyone from beginning to end were very helpful and professional.

JENNIFER Y. 
Rating:
5.0

everything was very well put together, no complaints

MIKE G. 
Rating:
5.0

No problems.

Daniel M. 
Rating:
5.0

Great customer service. Check in and out was fast.

DOUGLAS M. 
Rating:
4.0

Good working

CARLOS A. 
Rating:
5.0

Always a Great Experience!

Dominic V. 
Rating:
1.0

There were extra charges on my credit card that were incorrect!

DERONDA B. 
Rating:
5.0

Great customer service from Nick. Thank you!

MARK H. 
Rating:
5.0

As always they have everything you need to make your move a little easier.

TAMMY B. 
Rating:
4.0

Your on line reservation system was unclear about how to find the key. Fortunately the store was open and they helped me I ended up getting like six copies of the contract and there was some woman who called because she couldn't reach my alternate contact by phone. Should have been verified when I made the reservation Would also help if you sent a time to return email so I didn't have to search.

Roberta M. 
Rating:
5.0

It was fast . I had no problems picking up or dropping off

BILLY K. 
Rating:
5.0

Why not just take blood and tissue samples from your customer victims vs just scanning their drivers license with a smartphone and database that is just waiting to be hacked?

BARI A. 
Rating:
1.0

Improperly installed trailer and had to stop at another uhaul location to have trailer and hitch properly installed.

Kenneth A. 
Rating:
5.0

Great customer service thank you.

KENNETH B. 
Rating:
3.0

The workers were very kind however I was asked for medical proof (which goes against discrimination laws by the ADA) regarding my exemption for wearing a mask. This needs to be changed unless uhaul plans to deal with lawsuits for medical discrimination.

Tania G. 
Rating:
4.0

I don't like the $20 surprise after hours drop off charges

John H. 
Rating:
5.0

Good job

Frank F. 
Rating:
5.0

Loved the new van

BENJAMIN F. 
Rating:
5.0

Better anchor points at floor. Insufficient load securement points. Weak and under rated.

DOUGLAS B. 
No reviews have been submitted for this location.

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