Customer Reviews for U-Haul Moving & Storage of Crystal Lake

9,609 reviews

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

All good no issues.

randy B. 
Rating:
5.0

Customer did not leave a comment.

Frederick S. 
Rating:
4.0

The person who helped us out gave us the wrong information and had to change everything

Salvador S. 
Rating:
5.0

nothing

Gale L. 
Rating:
5.0

great guys in Crystal Lake

tom S. 
Rating:
4.0

Customer did not leave a comment.

Catherine P. 
Rating:
5.0

Customer did not leave a comment.

Mercia W. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

The checkout procedure is difficult and frustrating after hours. If you are not tech Davy you would have a problem checking out. Once you can get the procedure to open, it's fine but if your phone died or you don't have a phone not sure how it would work. It took quite a while.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Angela B. 
Rating:
5.0

Great customer service!

theresa T. 
Rating:
5.0

Customer did not leave a comment.

Kyle M.  |  First Impressions 
Rating:
4.0

Be sure your associates go through a trailer hook-up checklist to be sure all steps have been completed in the hook-up.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

well the first i would have them take care is the crew they all had aditude then i get help that guy was cold Shoulder he cared for no but i had to check it all i asked was told don't bring it back know whole. then i bring back the truck day earlier i was not supposed to bring it until sunday but i brought it back i was thinking a day early so i would a days use taken off my bill but he was you would have if i brought it at 1 then i said the they charged me for extra miles when i check in the guy ask how many miles it would be from my front door to my cabin front door is 136 mil one way round trip be 272 miles so the guy told me the price with miles then i drop it off the guy tells me the new price with mileage i asked him what mileage the truck drove was i drove it exactly 84 miles i said there was no way i drove it 84 miles and my grand total inside was 349 but the guy out side total was 481 and i said i all ready paid and he asked sunday no big deal the guy did not knock off a 1 day left i should have paid for 1 day less and he told me if you would have made it by 1:00 pm you would have to pay for 3rd day because it was after 1:00 no one told me that i had to have it in by 1 so i believe you owe me a day rental ack to me plus the mileage i will be waiting for your reply if i have not heard from you by Wednesday am then i call some one else that will help mf

mitchell P. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
5.0

If more gas is left in the tank than when vehicle was received a refund should be given. I left with 1/2 tank and returned with 3/4 tank.

Deborah O. 
Rating:
5.0

The service was great. The guys that connected the trailer patiently figured out why one of the turn signals was not working due to a bad adapter. They were great!!

Deborah K. 
Rating:
5.0

It was a fast friendly process nothing I can see needs improvement.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

KARL F. 
Rating:
5.0

Customer did not leave a comment.

johnny M. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Offer different sizes ball hitches and trucks with tommy lifts.

Carl N. 
Rating:
5.0

Everything was great from the pick up, use of the cargo van and drop off.

KEN L. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
3.0

None

Jose G. 
Rating:
5.0

Customer did not leave a comment.

Kyle M. 
Rating:
5.0

Customer did not leave a comment.

ryan p.  |  Overall Experience 
Rating:
5.0

This is the best UHaul location in the entire area!

JUAN P. 
Rating:
5.0

Customer did not leave a comment.

Leon R. 
Rating:
4.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Ron Z. 
Rating:
1.0

The store in Glendale I went to pick up the containers opened an hour late, a group of about 15 people were sitting around because of the manager not being on time. My time is far more valuable to me than sitting around a U-Haul Parking lot. Then the trailer you put one of the boxes on was broken so that took me another 30 mins of the workers switching trailers around while I waste more time. I didn't realize U-Haul is the type of company that their opening hours don't matter

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Lisa L.  |  Overall Experience 
Rating:
5.0

Perfect trailer for the job

John C. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Paul was able to get us everything we needed despite some hurtles. We appriciate everything.

Brian F. 
Rating:
5.0

My wife dropped the trailer we rented. Everyone helped out efficiently and quick. Lots of please and thank you. Polite, respectful, and well run. Staff, staff, staff.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Charlotte D. 
Rating:
3.0

Customer did not leave a comment.

kathy R.  |  Overall Experience 
Rating:
5.0

Thank you all for being so nice and helpful!

Taryn J.  |  First Impressions 
Rating:
3.0

After hours drop off did not work. I returned the trailer the same night of the rental. When I went to the link I got to the last step of taking a pic and it would not allow me to do so. I have done after hours before and with no issues. I tried for 45 minutes as well as starting a text with Uhaul support. As of this morning they have still not responded. I left messages as well as pics of the trailer at the facility…..along with specific messages of what went wrong, and that I was leaving the trailer, but asked to let me know everything was OK. The only response I have received is a charge to my credit card for 20.00 for not completing the drop off form. I then had to make another trip to the Uhaul office to correct this. Then my message from the Uhaul employee when I went this morning…..not I'm sorry you had this problem, but nobody else seems to have this issue and I should have used the app and not the link. I showed him in the details it said use the Link???? Great customer service. And still have not received the text response. I have saved screen shots of the attempted text messages as well as pics of the trailer I dropped off. I rent this trailer all the time but will have second thoughts next time.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Karl F. 
Rating:
5.0

Great staff and very efficient process for checking in and out.

Dale D. 
Rating:
5.0

Very nice and very good customer service

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Aynal C. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Cathleen B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Marcus, Mitch, Paul and the guys run a very professional operation. You are lucky to have them!🥳

MITCHELL S. 
Rating:
3.0

I did the walk around and was surprised no live person but me I noticed something that u cannot see from your pictures had to go back in and ask for a live person to come check this out so I had to take a picture and upload it kinda of a hassle.

Daniel E. 
Rating:
5.0

Both guys I encountered were very good. Upon pick-up, the agent went out of his way to switch me into a better unit. Upon return, the agent was professional and quick.

John C. 
Rating:
5.0

Customer did not leave a comment.

Julie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Nothing. Very good service. Vehicle was clean and well maintained.

Gary L. 
Rating:
5.0

Helpful staff quick pick up and drop off

Ken W. 
Rating:
5.0

Everything was perfect in a day when most companies could care lass about customer service. This was a pleasant change

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

rick P. 
Rating:
5.0

We dropped off the trailer after hours and the after hour checkout online was very easy and so nice at the end of a very long day.

Tamara D. 
Rating:
5.0

Customer did not leave a comment.

Devin B. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Nothing

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Meredith R. 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Everything was great

Sarah E. 
Rating:
5.0

Customer did not leave a comment.

Carolyn N. 
Rating:
5.0

Customer did not leave a comment.

Regina S. 
Rating:
5.0

Customer did not leave a comment.

Arthur D.  |  First Impressions 
Rating:
5.0

good experience, employees were helpful and the rental was completed without issue.

Tim W. 
Rating:
5.0

C.heck-in was quick and easy. Staff came out to me

elvis S. 
Rating:
5.0

From beginning to end a totally smooth process. Thank You!

Kim S. 
Rating:
5.0

Excellent experience with trailer rental.

Ron F. 
Rating:
5.0

n/A

Staci B. 
Rating:
3.0

Dropped off late at night in the rain to avoid late charges. I had swept out back of truck, but since it was raining and I had to step in the back of the truck, was charged a cleaning fee. Sweet deal.

Shane W. 
Rating:
5.0

Customer did not leave a comment.

Susan J. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Very simple and professional service.

DANIEL T. 
Rating:
5.0

They took great care of me for over 1 year and went the extra mile when asked. Paul and his team are great. Highly suggest using.

David g.  |  Overall Experience 
Rating:
5.0

Customer service was fantastic A bit pricey but worth it in the end

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Chris L. 
Rating:
3.0

Customer did not leave a comment.

Renee E. 
Rating:
5.0

Customer did not leave a comment.

Karl F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE P. 
Rating:
4.0

Initially I was charged for two days when I only had the trailer for 22 hours. I told the person that was checking me out and he fixed it to charge me for only a 24 hour period instead cof 48 hour period. I rented the trailer at 6:30 PM and returned it at 5:40 PM the next day. I appreciate him fixing the billing to accurately reflect what I should be charged.

Shawn F. 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
1.0

The movers we hired through uhaul we're terrible.

melissa B. 
Rating:
5.0

All was good, customer service polite and knowledgeable. Would recommend, fair prices.

Wanda L. 
Rating:
5.0

Very well trained employees.

Allen B. 
Rating:
5.0

Customer did not leave a comment.

israel V. 
Rating:
5.0

Customer did not leave a comment.

Olaf S. 
Rating:
5.0

Although the experience renting the truck was excellent, I was unable to get into my storage unit because the key pad outside was “out of service.” When I called the cell number of the local GM, he was apathetic, unhelpful and rude. He offered absolutely no assistance for me to get into my storage unit I had just paid $200 to rent.

Kathryn S. 
Rating:
4.0

Customer did not leave a comment.

Theodore P. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Great service

KATHY S. 
Rating:
5.0

Everything went smooth

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

quentin F. 
Rating:
5.0

Customer did not leave a comment.

Debb C. 
Rating:
5.0

This group of guys were the best. On my 4th rental, my truck battery went dead. They came with jumper cables and tried to charge my truck. They even helped me remove my battery and let me borrow a socket. Great guys, very helpful and very much appreciated.

Deanna M. 
Rating:
4.0

Truck had 1/8th tank of gas, fill it up or make it enough to get to a gas station.

David D. 
Rating:
4.0

Overall I've been very satisfied with my rental experiences with this U-Haul location. Used them many times over past 10 years.

Bryant M. 
Rating:
5.0

The truck needs the latch on the large door replaced. It's old and corroded and very difficult to latch down once the truck is loaded. Otherwise, U Haul does a great job. Very happy. Keep the equipment repaired.

Mike K. 
Rating:
3.0

I think $8.00 is very expensive for a 1 day rental for insurance

Frank R. 
Rating:
5.0

Customer did not leave a comment.

NANCY F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G.  |  Overall Experience 
Rating:
4.0

The bathroom smelled terrible in the storage area of urine

KRISTEN D.  |  First Impressions 
Rating:
1.0

Unfortunately I lost the keys to my lock and UHaul was unable to help me get it open. Now I know you use someone because you remove locks when people fall behind in their monthly pau\yments so why couldn't that person be recommended. When I asked I was told to look up a locksmith on Google.. As big as UHaul is, this lack of service is disgraceful!

Joanne L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leticia D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L.  |  Overall Experience 
Rating:
5.0

Awesome Dudes !!!

Edward W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOHN D.  |  Overall Experience 
Rating:
4.0

Being forced to pay a rate above what is advertised on your board is unfair.

Miriam M.  |  First Impressions 
Rating:
5.0

After renting a UHAUL truck we got a FREE month of storage! Wow! What a big help this was! Thank you!

Pam H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  First Impressions 
Rating:
5.0

Excellent service, very polite staff!

HOPE K.  |  First Impressions 
Rating:
4.0

Convenient, clean and great staff.

JOHN H.  |  Overall Experience 
Rating:
3.0

N/A

TINA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phoenix P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda N.  |  Overall Experience 
Rating:
4.0

I really appreciate the complimentary push carts that was life saving. Thank you. All I need to do is find out how I get my 1st month rental free saw it tried to add on my account and gave me error. Will call during the week not worried everyone was helpful and kind

Nari C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark C.  |  First Impressions 
Rating:
4.0

Didn’t really realize how steep the stairs to my second story unit are but everything else was good, staff was wondering!

Kayla W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela C.  |  First Impressions 
Rating:
5.0

We were very happy with our experience.

chris m.  |  Overall Experience 
Rating:
5.0

Very nice employees. Always helpful.

Cassandra C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rita A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Mushtaq D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joyce C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Yimi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN D.  |  Overall Experience 
Rating:
5.0

Amazing staff 10 out of 10 would rent again

Joslyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cathy p.  |  Overall Experience 
Rating:
1.0

Very hard to get a hold of if you do not have a computer no one calls you back or answers the phone. Wait time is ridiculous

Craig P.  |  Overall Experience 
Rating:
5.0

The service was perfect every time we visited or had questions. Fast, friendly and efficient. Great facility. Always felt safe and never had a worry!!

Scott V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAROL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Check in was a breeze

TINA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabiola L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEREDITH S.  |  First Impressions 
Rating:
5.0

Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I’m in Sales and frequently receive packages. They were put away quickly and with care. I’m only leaving as my company will no longer pay for storage. Ten stars!!

TAMMY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig P.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!

Tracey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  First Impressions 
Rating:
5.0

Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...

Peter T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Constance s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  Online Move In 
Rating:
5.0

Awesome service

Paul T.  |  First Impressions 
Rating:
5.0

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve P.  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed P.  |  First Impressions 
Rating:
4.0

There is a strong mold smell

Teresa K.  |  First Impressions 
Rating:
3.0

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary K.  |  Overall Experience 
Rating:
1.0

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie E.  |  Online Move In 
Rating:
5.0

Great place to store your items. safe, clean and great staff

debra p.  |  First Impressions 
Rating:
5.0

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah c.  |  First Impressions 
Rating:
5.0

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C.  |  Overall Experience 
Rating:
4.0

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph C.  |  Overall Experience 
Rating: