Customer Reviews for U-Haul Moving & Storage of Crystal Lake

8934 reviews

4504 Northwest Hwy   Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

(815) 477-1673

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 477-1673

4504 Northwest Hwy
Crystal Lake, IL 60014
(Northeast corner of Rt 14 & Rt 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure that your equipment is in top shape. I most likely used more fuel than I should have because the RPM's kept jumping from 2700 rpms to 3500/4200 rpms when I was going at a constant speed & if I had to accelerate it took a lot effort for the truck to move. I only had maybe 800# in the truck . It was a bad experience for my wife and I. I have rented a lot of trucks from U- Haul and never had a problem like I did with this truck. It had 88000 + miles on it and I think that it was on its last legs and that we got stuck with it.

JERALD N. 
Rating:
5.0

Customer did not leave a comment.

SCOTT V. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM U. 
Rating:
5.0

Customer did not leave a comment.

SARA B. 
Rating:
5.0

Everything was great. Your team was very helpful.

jennifer P. 
Rating:
5.0

Crystal Lake UHaul is phenomenal! Paul and his staff have taken good care of me for 18 years. I’m in Sales and frequently receive packages. They were put away quickly and with care. I’m only leaving as my company will no longer pay for storage. Ten stars!!

TAMMY S.  |  Overall Experience 
Rating:
5.0

Jason was absolutely great! He was accommodating, knowledgeable, and had a great personality. Truck was clean and well running.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Craig P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTINA H. 
Rating:
5.0

Customer did not leave a comment.

ROSS H. 
Rating:
5.0

Customer did not leave a comment.

thomas D. 
Rating:
5.0

Great experience

LINDA B. 
Rating:
5.0

Great location, easy and convenient. Well marked to show where to park for the service I had requested. Trailer hooked up to my car and a review done in a very professional manor. All questions answered and was on my way in no time!

Randy J. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Good group of people

Juan P. 
Rating:
5.0

Everyone was very nice and helpful. I couldn't believe how everything was so clean and easy to get to. I definitely would recommend Uhaul!

Tracey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLARENCE A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DENISE L. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Michal M. 
Rating:
5.0

Customer did not leave a comment.

CURT S. 
Rating:
5.0

It was a painless experience... I thought I was getting a lot of contact that was unnecessary ( but in all reality it was best too know more than less.. And being that I rented before it was great that my information was in the nation wide data base... So lost of correspondence is probably why all went great without a hitch ( no Pun intended)

Dan J. 
Rating:
5.0

Customer did not leave a comment.

Mike d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

DAVE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Picking up the truck was quick and efficient. We had no mechanical failures while driving the 500+ miles. BUT some of the tires on the truck needed to be replaced, very little tread (again we had no issues). I don't know what suspension these trucks have but it rode like it had none. Every single bump was felt and small pot holes felt like I had driven off a curve, BAMM! The ride was jarring, definitely does not "drive like a van".

RICHARD J. 
Rating:
1.0

I cannot believe I arrived at 6:59 and the guy literally saw me pull in and closed the door as I was getting off my truck

Juan P. 
Rating:
5.0

Professional and great service - highly recommend these folks!

Michael W. 
Rating:
5.0

Very nice staff plus one of the most secure place i have ever stored in and in todays world that gives me peace of mind...

Peter T.  |  First Impressions 
Rating:
3.0

You need more people working the desk. Also, I did the online check in and was still asked all the same questions.

HANNAH A. 
Rating:
5.0

It was quick and efficient! I was impressed compared with my last U-haul rental which was many years ago.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

NANCY W. 
Rating:
4.0

Check in online before you get there and you'll be in and out in no time.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

KAILA F. 
Rating:
5.0

Friendly staff and nice vehicles

PATRYK M. 
Rating:
5.0

Everyone was friendly and fast service

KRYSTAL P. 
Rating:
5.0

Customer did not leave a comment.

Christina T.  |  Overall Experience 
Rating:
5.0

Everything went really smoothly, it was a nice experience.

STEPHEN A. 
Rating:
5.0

Repeat customer. Keep up the great work. Courteous and professional attitude go a long way. Service provided is exceptional and have yet to experience anything contrary. Thank you.

EDWARD O. 
Rating:
4.0

Print the contract for review and inspect truck with us.

Scott H. 
Rating:
3.0

I was NEVER emailed my receipt or issued a refund for the mileage I didn't use. Im also flabbergasted at the way the gas "digital" system is used. According to the return guy the truck went out at 13/16 tank we returned it at 12/16. When we pucked up and looked at the gauge(from a human eye stand point it showed 3/4 tank. We returned it with 3/4(12/16) of a tank. The return guy wanted to charge us 9.99 fir the discrepancy. I guess math isn't a strong point required for the job.

Cynthia C. 
Rating:
4.0

Truck smelled like smoke..and not just a little bit, it smelled like 3 men sat in the cab for a week chain smoking one after another on a stake out or something.. windshield was also dirty.. Not normal for this location so probably just a one off..

Daniel W. 
Rating:
5.0

Staff here is always courteous a d professional. They never fail to be top notch. The staff at Crystal Lake IL UHaul are amazing always answer questions are always clear about things and literally look excited that they get to help :) and when I return the trailer they actually talk with me like we are friends it's welcoming especially after a hard working weekend if DJing. Thank you!

Juan P. 
Rating:
5.0

Staff was very helpful and quick both at pickup and return.

JOHN C. 
Rating:
4.0

Spare tire for trailer should be available.

ZBIGNIEW Z. 
Rating:
3.0

The link with the conditiin of the unit with pictures, should not expire after you approve/agree with condition. I should also be allowed to upload my own concerns and pictures.

Timothy B. 
Rating:
3.0

Reserved 4x7 trailer actually measured about 36 inch wide Not 48 The 4x7 label on the trailer should reflect the actual measurement of the trailer, actual measurements should also be reflected on line. Luckily they had a wider one with $4 more Had to provide a second phone #, first time facing such a must requirement. No one should be dealing with last minutes surprises as I did. Extremely unhappy. Art Sabet

ART S. 
Rating:
5.0

Every thing was great

JULIO W. 
Rating:
5.0

Super friendly! Very helpful! Staff was hot 👌🏽

Emily S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

The location itself was great. However, I believed the website when it told me to use the app for quick check in. 20+ minutes is not fast. We were in the parking lot uploading phots at a rate so slow that my phone kept timing out. I don't think the delay was on our end - I had bars and 5G. I think your coding is bad. Also, I had gone through the online pre check in at home the night before. Why couldn't I have uploaded the photos of the driver and his license then? Fix your app.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

HARSHITKUMAR P. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Trailer has mud in it, which they did clean after I pointed it out. Transporting a custom bike on this trailer and didn't want to take any chances with dirt, etc. Other than that, all was good! 👍

MICHAEL R. 
Rating:
1.0

Went to rent a car dolly, they had many newer ones but insisted on trying to give an older on which shorted my connector and popped a fuse. My adaptor was lit before. So I had to drive down the road to get fuses for my truck. It took over an hour for me to rent this. FYI my truck is a 2017 and I pull a travel trailer regularly. It wasn't my connector. I feel he was inexperienced. I towed a car 600 miles and asked if it was okay to pull an empty dolly all the way back, they said sure. No problem. I would NEVER give that advice to someone. The thing bounced all over the place and I kept my speed down so it took forever to get back. I was angry to say the least. If there was another option for me to rent somewhere else I defineately would have. Your company is better than this. Train your employees better and we'll all be happier.

carl K. 
Rating:
5.0

Everything went very smooth. Great experience!

UNA B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER E. 
Rating:
5.0

First time using Uhaul. Experience with this location was great. Quick and easy and the service was really fantastic from start to finish. Very impressed and will definitely use them again.

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

The only miss communication was returning the vehicle with the same amount of gas I started with. It was no big deal though because we only went 25miles in the rental.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

Peggy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Weren't clear I needed to pick up the pads on the way out the door. Had to come back and get them. Weren't clear the little X's indicated previous “damage” until I asked someone.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

I should not have had to drive back and forth 4 times to bring all my containers. Uhaul should have had two on each trailer ready to go or someone capable of using a forklift to rotate them on the trailer. Horrible that they just couldn't figure this out.

MICHAEL Z. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Constance s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca D.  |  Online Move In 
Rating:
5.0

Online check in and return was great. Very happy with my rental

ken P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
5.0

No suggestions---everything was handled and delivered without any complications or unforeseen problems. TJP

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ALTHEA B. 
Rating:
5.0

Customer did not leave a comment.

Brittney N. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Maxim Z. 
Rating:
5.0

Customer did not leave a comment.

Gail S. 
Rating:
5.0

Right price. Clean trucks. Friendly and helpful employees.

Thomas H. 
Rating:
3.0

Truck had a hole in the muffler which made it very loud.

Cyril F. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
5.0

Customer did not leave a comment.

TERESA T. 
Rating:
4.0

I was pleased with the work that U-Haul in Crystal Lake did it looks clean, the wiring I wish would have been by the hitch and not inside otherwise I do like it

Jean W. 
Rating:
5.0

The location was great. The online check in is ridiculous. After standing in the rain to complete way too many steps online I'm told to go inside to get the key. The online service is a complete waste of time

Richard E. 
Rating:
5.0

Customer did not leave a comment.

CHRIS D. 
Rating:
5.0

Nothing

BRUCE A. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

The cab is the truck had a gnat problem. Either there is a nest somewhere, or a hole in a filter, or something. Also the steering and wheels weren't properly aligned. All else was good.

M T. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Awesome service

Paul T.  |  First Impressions 
Rating:
4.0

The trailer hitch I had purchased came from another site and was damaged it had been incorrectly packaged when transferred and paint was badly chipped and finished was scratched in many areas I was not happy for this reason.

Brian S. 
Rating:
5.0

Easy drop off lane, staff member greeted us at the kiosk and return was painless and friendly.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

KENT J. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

My only negative comment would be navigating the website for the reservation. Sometimes the confirmation boxes would be clearly marked on the bottom of the page and other times it would be shifted to the top. Aside from that my entire experience was excellent. Everyone was professional and friendly, the equipment worked exactly as advertised, and the return was simple by just following the posted signs. Keep up the great work and you have definitely earned a repeat customer.

JONATHAN S. 
Rating:
5.0

The location is great. The trailer for this rental was terrible!! You should take it in the road to trouble shoot it. Something is wrong with it.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

ANN G. 
Rating:
5.0

Again, excellent helpful staff along prompt expected service.

DAVID B. 
Rating:
3.0

The trailer I rented was in rough shape and was virtually covered in dings, dents and damage.

Richard G. 
Rating:
4.0

I have used this location many times and am never disappointed. Highly recommend them to anyone who asks.

MARGARET B. 
Rating:
4.0

A little confusing on the return, followed signs parked under a tent but was told to go somewhere else, then asked to pull into a tight space. Not the best at pulling trailers or backing them up, although the personnel was ok with me not getting the trailer in the parking space.

RANDY H. 
Rating:
5.0

All of the employees were friendly and helpful. The facility was well-maintained. I would definitely come back if I have storage needs in the future.

Steve P.  |  Overall Experience 
Rating:
5.0

Staff were friendly, helpful, and efficient. Always a smile and asking if there was anything I needed from U-Haul. Efficient check out and return of weekly truck rental for Environmental Defenders (still using).

JOHN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ed P.  |  First Impressions 
Rating:
4.0

There is a strong mold smell

Teresa K.  |  First Impressions 
Rating:
3.0

No issues. Average service. Came in and was able to get what I needed done and get out.

Paul H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary K.  |  Overall Experience 
Rating:
1.0

Scheduling was very unorganized. My truck was not available at the time or location I was told. Storage unit was not the correct size either. Had to call and get a storage unit from a different place. Very stressful to deal with on moving day.

Garren R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie E.  |  Online Move In 
Rating:
5.0

Great place to store your items. safe, clean and great staff

debra p.  |  First Impressions 
Rating:
5.0

Fabulous staff, super helpful, great explanations. Loved the tour and advice. Truly a great experience!

Scott V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah r.  |  First Impressions 
Rating:
5.0

The employees at the Crystal Lake facility are in my opinion above Excellent.

Donald L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne C.  |  Overall Experience 
Rating:
4.0

Everything was great - the only thing that would have been nice would have been access to load / unload from another side of the facility. Had a long walk to get to our storage unit.

Joseph C.  |  Overall Experience 
Rating:
4.0

Helpful employees and a well maintained facility with convenient access to the storage units. Price is comparable with other storage companies.

Nick T.  |  First Impressions 
Rating:
4.0

The dock is all the way on the opposite side of where my storage locker is. It would have been nice if there was access to that side of the building. A full 26' truck with 2 or 3 people takes hours to unload and walk back and forth. Plus it takes up 1 of only 2 spaces on the dock which denies others from its use. Otherwise a very nice setup.

Gregory S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gina c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNE H.  |  Overall Experience 
Rating:
5.0

Storage unit was clean easy to get to, and nice to have the carts available for moving stuff.

JAMES H.  |  Overall Experience 
Rating:
5.0

We were extremely Impressed with this facility in Crystal Lake from the time first walked in to the last minute we walked to finalize our unit was ready for someone else! Your staff was friendly, informative and extremely courteous. We would highly recommend this facility to anyone we know.

Steve W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carole J.  |  Overall Experience 
Rating:
5.0

The application process was awkward in that when done on my iPad I didn’t know the drivers license pictures had been saved. Once I figured that out it was an easy process.

Thomas L.  |  Online Move In 
Rating:
5.0

Never a problem, clean, secure, used storage for almost a year in our preparation to move. Will rent a storage unit again in our new state and location. Thanks Uhaul

JEFFREY G.  |  Overall Experience 
Rating:
4.0

Although the Crystal lake facility has been a staple in the community for decades, the storage rates and convenience are losing to the competition.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois H.  |  Overall Experience 
Rating:
5.0

Well run facility in Crystal Lake. Our truck rental could have been better but not due to service. The truck was not in good condition, could only go 30 mph when loaded and hot (it was 90F), and would pop out of gear. But again, the service was great and consistent.

Robert G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virgil D.  |  Overall Experience 
Rating:
5.0

Very nice guy who helped me, facility is extremely clean and everything was well organized. Nice job!

Andrew V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Napoleon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry S.  |  Overall Experience 
Rating:
5.0

Everything was as described by the Great Employees at Uhaul. Site was Clean, Safe, Secure, had many rolling platforms for easy load, was able to back the truck(s) up to the loading dock for easy loading/unloading. Can't ask for more.

Randy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald L.  |  Overall Experience 
Rating:
5.0

Had this unit for over a year. Never once had a problem. Even when my bank card expired. Didn't even realized it, they where nice enough to wave any fees ,for my error. Always have had a great experience with the staff and facilities at the Crystal Lake office.

ANNETE H.  |  Overall Experience 
Rating:
5.0

Thank you for providing a clean comfortable storage solution. We always felt safe at your facility as well.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ewelina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

The manager Paul Sarantopoulos really went out of his way to help keep me there as a long term tenant. I appreciate his helpfulness! I also rented trucks there several times and was very pleased with the service!

Dale L.  |  Overall Experience 
Rating:
5.0

This is an exceptional facility with a great on site manager and great support staff. I recommend the the Crystal Lake facility. George Sachs :)

GEORGE S.  |  Overall Experience 
Rating:
5.0

Very clean and lit up well. Just a little pricey for me.

Rande K.  |  Overall Experience 
Rating:
5.0

Service was outstanding.Personal were professional and very helpful helpful

john g.  |  First Impressions 
Rating:
5.0

Used them for 2 months while moving houses they we're absolutely wonderful and very helpful customer service.

Julie L.  |  Overall Experience 
Rating:
5.0

Thanks

MICHALINE S.  |  Overall Experience 
Rating:
4.0

No complaints except that I was surprised that the furniture and boxes I took out of the facility have a strong musty smell.. Would like to know how to get that out of leather and wood.

ERSEL S.  |  Overall Experience 
Rating:
5.0

Perfect solution to my storage problem 👍

Paul N.  |  Overall Experience 
Rating:
5.0

Happy with services provided.

Scott O.  |  Overall Experience 
Rating:
5.0

Rented 2 units 10x10 and 5x5. Needed a moving truck to load units as well as move across the country but no Uhaul loyalty discounts so I used competitors truck and storage units in new state.

kyle h.  |  Overall Experience 
Rating:
5.0

Thank you

daniel n.  |  Overall Experience 
Rating:
5.0

Awesome staff, super helpful and professional

Thomas K.  |  Overall Experience 
Rating:
5.0

non

Cherie s.  |  Overall Experience 
Rating:
5.0

Perfect place to hold our furniture while we moved.

Martin O.  |  Overall Experience 
Rating:
4.0

My overall experience was very good. What I disliked was the constant increase in fees as U-Haul continued to expand and add more units.

LAURA W.  |  Overall Experience 
Rating:
5.0

Very professional operation

Paul N.  |  First Impressions 
Rating:
5.0

Agent was very helpful and friendly.

Christopher B.  |  First Impressions 
Rating:
4.0

Staff & service was great. Suggestion: be up-front regarding "required" insurance. I was sold on the 5x5x5 @ 5.99 per month which turned into about 13.00 once my information was taken = ungroovy.

Ronald S.  |  First Impressions 
Rating:
5.0

Great customer service. Clean and secured storage space.

Stephanie D.  |  First Impressions 
Rating:
5.0

Our Young Sales Person was excellant!

Sandra W.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and courteous.

Susan M.  |  First Impressions 
Rating:
5.0

Austin was very knowledgeable and helpful, both over the phone and in person.

susan D.  |  First Impressions 
Rating:
5.0

Personnel was very friendly & helpful. We were in and out quickly and well informed. One of the most pleasant businesses I have worked with in a long while. Keep up the great work!

Constance s.  |  First Impressions 
No reviews have been submitted for this location.

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    We have an adaptive reuse program to better the environment!

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