Customer Reviews for U-Haul Moving & Storage of Crystal

5,420 reviews

5465 Lakeland Ave   Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

(763) 537-5701

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(763) 537-5701

5465 Lakeland Ave
Crystal, MN 55429
(Located on North side of frontage road of Hwy 81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good truck, helpful people.

MARK S. 
Rating:
3.0

Be more specific on mileage I feel I was over charged

Eliz E. 
Rating:
5.0

Customer did not leave a comment.

Ramon T. 
Rating:
5.0

Well the day that I rented it the young lady was very kind and really helpful and the second when I came back in the next day to return it the guy was even more helpful and definitely personable and showed that they cared I really appreciate that I will be be renting from the store again in the future for sure

BOOGIE J. 
Rating:
4.0

Customer did not leave a comment.

BOBBY J. 
Rating:
5.0

I did a reservation for a truck but when I got there they didn't have it. But the guy in desk was super friendly and helpful.

Miguel R. 
Rating:
3.0

Teach sales rep customer service.

SELURE B. 
Rating:
5.0

it was fast in and out

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Pah J. 
Rating:
5.0

n/a

Philip L. 
Rating:
5.0

Great !

WILLIAM J. 
Rating:
5.0

app needs help, tired ordering extra stuff from store on app and app did not confirm with store to get stuff ready

Michael H. 
Rating:
5.0

Customer did not leave a comment.

TANYA J. 
Rating:
5.0

Customer did not leave a comment.

Norma D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Great service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

EQUELLA O. 
Rating:
5.0

Sure friendly staff and very timely/accommodating!

MORGAN R. 
Rating:
5.0

Everything was good thank you and Derrick gave great customer service appreciated the business see you all again in the future

Dwight C. 
Rating:
5.0

Friendly customer

David O. 
Rating:
5.0

This place is my go to for renting moving vans/trucks and trailers. Usually have a good selection of equipment and accessories, knowledgeable & friendly staff. I will continue to utilize this location as long as I live in my current home and will continue recommending it to friends/family.

ZENA R. 
Rating:
5.0

Thank you

Sidney H. 
Rating:
1.0

Make sure the trucks are in good ship for the distance required for the trip and the truck should be clean and ready to go more over never lied to the customers…first I asked her to to please opened the trunk because of the ice she told me it was take care of when I took the truck the guys couldn't opened it at all drive it back to the location almost time for closing and she said she was the only working at that location then she ran in and give me a returned truck that wasn't clean when I drive it around the smoke was killing me and I told her that the truck wasn't drive well she just give me the contract paperwork and ran to close up so I trusted her when she said oh. Yes this truck can take you but it was all lied. We almost got killed because of the bad wheels and going into other lines My God what a terrible trip it was

HELEN G. 
Rating:
5.0

You all are always doing your best and have very good customer service and respect. Keep up the good work.

ANN I. 
Rating:
5.0

Friendly and very helpful staff at this location.

frank W. 
Rating:
5.0

Customer did not leave a comment.

Zach D. 
Rating:
2.0

The truck needed some maintenance, it had terrible steering control and shook. The app to return the truck kept crashing and it was not very clear instructions. I paid for an extension on the truck but I ended up not needing it and I was not refunded that money.

Maximillian M. 
Rating:
5.0

Excellent service , as always , very consistent

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

ANN I. 
Rating:
5.0

Customer did not leave a comment.

ISABEL A. 
Rating:
4.0

One person working when I got there, had to wait about 15min. When I returned the equipment there was still only one person working and had to wait again. There should never be one person working alone in any business. It is a security and service issue!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Sunsearay W. 
Rating:
5.0

Thank you Ladie en Cristal are really nice

MARIA A. 
Rating:
3.0

The front desk girl charged me 160$ for a10' truck I asked for a dolly and once I got home it wasn't in there and I feel like it was over priced

NAQUITA C. 
Rating:
5.0

Customer did not leave a comment.

BARRY CRAIG F. 
Rating:
5.0

No improvements necessary, they had the equipment I needed paperwork went smoothly and I was out the door with no problems at all.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

The truck ended up dying on us not once but twice never had that happen before

January R. 
Rating:
5.0

Jeremy assisted me with the pick up of equipment, and Darrek helped me with the return of equipment. Both team members were friendly and quick to get me in and out. The location was also clean and well organized.

JOSEPH I. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
4.0

Customer did not leave a comment.

SABRINA C. 
Rating:
5.0

Customer did not leave a comment.

SIERRA R. 
Rating:
5.0

The representative that I returned the truck to was helpful and courteous

brian R. 
Rating:
5.0

Excellent

JOHNSON T. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Nothing I saw, employees were helpful, accommodating and friendly. These days what more can you ask for?

PAUL A. 
Rating:
4.0

Customer did not leave a comment.

Victor R. 
Rating:
5.0

Great service. The team member even cleared the frost off the windshield.

Christina B. 
Rating:
5.0

Staff is excellent

WILLIAM J. 
Rating:
4.0

They were very nice to us they man was very nice was very happy to meet him. The van was very clean Thanks.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

SHARMEEN R. 
Rating:
5.0

Customer did not leave a comment.

Warren K. 
Rating:
4.0

If possible, I would recommend that people try to reserve pickup during store hours even when using 24/7 truck share. 24/7 truck assigned me a truck that someone was also checking out via 24/7 truck share. Then it tried to assign me another truck number, but the window refreshed as I was looking for the equipment. Then it told me to go speak with a store associate as my reservation no longer met contract requirements. It was busy. The employee working said he was the only one there as two others didn't come in. Spent almost an hour on the pickup process all together. But the employee was helpful. Drop off process with 24/7 share went relatively smoothly, however this location the drop off area was full when we arrived. So we had to park which was difficult with the lot's spacing and other equipment. The equipment had a strong smell of French vanilla coffee, as it was spilled throughout the truck's cargo area. So also spent some time vacuuming when I would have like to have been focusing on moving. I'm not sure that I will use U-Haul again for any of their trucks. I have used them for six moves, and the process for me has always had a hiccups that take up time throughout your reservation to correct.

Kira S. 
Rating:
4.0

Customer did not leave a comment.

Darah W. 
Rating:
5.0

Customer did not leave a comment.

Terrence R. 
Rating:
5.0

Excellent

WILLIAM J. 
Rating:
5.0

Can't think of a thing that you could improve. As usual, great service!!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ANTWAN G. 
Rating:
5.0

Fast and convenient

TIMOTHY B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

SUSAN H. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE W. 
Rating:
5.0

Great all the way. Helpful and friendly prerental calls to confirm location ot equipment. No surprises.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Dominik E. 
Rating:
5.0

Derek was amazing.

Tammie W. 
Rating:
5.0

Customer did not leave a comment.

Seneca B. 
Rating:
5.0

You're already doing everything right!

DEBRA T. 
Rating:
3.0

Fix your app. Cannot take gauge photos when doing a mobile/24 hr return. Can underneath the seats.

Touxhue V. 
Rating:
5.0

Customer did not leave a comment.

HANNAH D. 
Rating:
5.0

The representatives at both pick up and drop off were knowledgeable and friendly! I would definitely recommend this location.

DESIREE S. 
Rating:
3.0

It was a smaller location. Selection was more limited and had to drive up to larger uhaul to pick up some dollies and rags. It's not a bad store but I can tell it is at the bottom when it comes to getting restocked.

Logan B. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Didn't catch the gentleman's name. Said he was typically the mechanic and had to work alone that night (11/1/2021). Incredible customer service, friendly and accommodating. Above and beyond in all regards.

Seth W. 
Rating:
5.0

I had an excellent rental experience. Equipment was clean and ready to go. The real highlight was the incredible customer service from Janelle. She was warm, friendly, and knowledgeable. She didn't rush us and took time to explain everything and make sure we understood every aspect of the rental agreement and equipment. It was easily the best customer service experience I've had in years. More than anything it was our experience with Janelle that will bring me back in the future and make me recommend Uhaul to people without hesitation.

ANDREW H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN S. 
Rating:
3.0

Eliminate the smell of liquor in the truck cab by a more thorough cleaning prior to re-renting the vehicle.

JONATHAN B. 
Rating:
5.0

Fast approach from the sales representative today and I must say I'm excited.

Moses D. 
Rating:
5.0

staff was informative, efficient and kind

BRUCE H. 
Rating:
4.0

Janelle was very friendly and helpful. I would say She went above and beyond. She lent me a trailer hitch when I showed up and realized I had forgotten mine. She stayed on site when I was a few minutes late returning my equipment. She help me park the trailer. She definitely deserves a raise! She is a wonderful employee. And I hope she is still working there next time I need a trailer.

TRACY E. 
Rating:
5.0

Thanks for the saver, good day, l Hope to get saver for you guys.

Paul W. 
Rating:
4.0

There was grease/oil left on the door handle/steering wheel

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
1.0

Bad customer service

Raoul D. 
Rating:
5.0

N/A...Place and staff are Awesome. Very clean, well organized. Even had the truck warming up for me.

JOHN M. 
Rating:
5.0

I have rented at this location at least once a month and have never been disappointed. Always easy and hassle free. The manager is very hands on and professional!

Thomas B. 
Rating:
5.0

It wasn't enjoyable experience all my needs were met

Michael L. 
Rating:
5.0

Excellent service

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
3.0

Make sure you measure the actual fuel level and miles before the car goes to the customer. 1. I rented the truck and looked at mileage before leaving and when I came back: it was 24 miles, but you said it was 26. This is not possible unless you round down the miles before giving the car to the customer and round up upon return. The cost difference is less than a $1, but why do this? 2. I was told the fuel tank is full and to return the car with the same fuel level. I entered the car and gauge was on full, but there is no way to tell how if some gas was already gone from the tank. I went 24 miles and filled up to full tank at a gas station across the facility. Total fuel I filled up: 3.7 gallons! For 24 miles of light duty driving in your smaller pickup that is rated for 15 miles/gallon. That means my usage was closer to 6.5 miles per gallon. Or the other possibility is that the tank wasn't truly full, yet I had to fill up all the way or be charged for the remainder. Make sure the staff measures the truck right before the customer leaves and make it right. Don't make the customer feel cheated over $5-$10: it makes for a bad experience and you can easily make it better.

Veniamin F. 
Rating:
1.0

Sticky and dirty cupholders and floor. Staff passed but didn't offer to help. When I told them I reserved a 15 footer, I was told to wait and that they didn't know why the truck would be rented to me. The truck was still being cleaned and it was dirty (don't Uhaul owes me $50 for not having my reservations ready??).

Touxhue V. 
Rating:
5.0

The woman who checked my truck in was friendly and professional. A very smooth experience.

Luke Q. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

Va Y. 
Rating:
5.0

There was a beer bottle left in the van but over all excellent experience!

Patrick B. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE G. 
No reviews have been submitted for this location.

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