Customer Reviews for U-Haul Moving & Storage of Cumberland

2,942 reviews

135 Mendon Rd   Cumberland, RI 02864
(Across from Stop and Shop)

(401) 722-6610

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(401) 722-6610

135 Mendon Rd
Cumberland, RI 02864
(Across from Stop and Shop)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
4.0

Customer did not leave a comment.

Isaiah S. 
Rating:
5.0

Customer did not leave a comment.

ash F. 
Rating:
5.0

Customer did not leave a comment.

jamaal S. 
Rating:
5.0

Customer did not leave a comment.

Romny B. 
Rating:
5.0

Customer did not leave a comment.

Derek E. 
Rating:
4.0

Online pickup took excessive amount of time to verify before I could get keys for truck.

Thomas B. 
Rating:
3.0

The service at this location was very good, but the truck assigned to us was terrible. We've rented five previous times this year (so far) from U-Haul and have never had such an old beat up poorly maintain truck. You all should be embarrassed to let that vehicle out for rent. The front end sounded like it was going to fall apart every time we had a hole, and it was so antiquated, there wasn't cruise control. We traveled ~90% highway yet only achieved an average mpg of only 8.7 miles to a gallon, which cost us $40 in fuel the end of day instead of the usual $20. If U-Haul wants to continue to keep our business, I feel that we should be compensated for our terrible experience suffered through yesterday. Thank you, Don Pistorio cell: 401–7 87–1293.

Donald P. 
Rating:
3.0

I put a reservation in for the 26 ft truck at a close location and they moved it to rhode island 33 miles each way so that's an extra $65 for milage and extra fuel and they wouldn't give me the $50 equipment guarantee.

Michael O. 
Rating:
5.0

The two gentlemen that assisted us were very friendly and helpful. I understand your location question and why you ask that question, location is great; however, you should ask about your employees as well. I'll rent again because of them first, location second.

Don R. 
Rating:
5.0

Windows were a bit dirty but everything else was good.

Gregory L. 
Rating:
5.0

We were in a bind and a bit desperate to move the last of our items, and we walked in at 7 o'clock sharp. We have used this location in the past. And each time the associate was very pleasant and very accommodating. And returning the van was very easy. I had had bad experiences in the past. And I was very pleasantly surprised at how easy it was to rent and return. Again, I would like to add that the associate was the most pleasant than I have ever dealt with.

SHARON S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Very smooth and stellar customer service..ThkU

Dane U. 
Rating:
5.0

Kim was very friendly and efficient. Everything went very smoothly.

KEVIN L S. 
Rating:
5.0

The woman who works there was extremely helpful and delightful to work with.

REBECCA H.  |  Overall Experience 
Rating:
5.0

Great,friendly people.

Raymond R. 
Rating:
1.0

Better customer service

James F. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Nothing, everything was great

SHARON S. 
Rating:
5.0

The staff was patient and helpful. It was a pleasure having them with with me.

Joao L. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Nothing have more employees like the young lady who was in charge. She made a bad day turn out to be a good day

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

I was very happy with my rental, the pickup truck was great…. Far surpassed my expectations!

Karen G. 
Rating:
5.0

The manager she was extremely helpful and efficient, she got me set and on my way quickly at pickup and drop off.

George E. 
Rating:
5.0

This is not the location's fault, but uhaul really needs to step it up on honoring reservations. I've moved every year for 6 years and only once have received the truck I reserved. It's extremely frustrating. The general manager at the Cumberland location was very friendly and helpful though, making a stressful situation better. Thank you :)

Sara G. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Everything ok!

JOEL T. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

RONALD N. 
Rating:
2.0

Don't rent out janky ass trucks

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Carlene W. 
Rating:
5.0

Customer did not leave a comment.

BRENDA H.  |  First Impressions 
Rating:
3.0

Too complicated process to rent a truck. Why would UHaul ask for my passport, lease agreement , my employer contact, or any other person. I will likely not rent again if this contnues

Francis M. 
Rating:
5.0

Customer did not leave a comment.

Robely V. 
Rating:
3.0

Truck had a broken emergency break which was unsafe and uncomfortable from the constant alarm buzzing.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

KELLEY F. 
Rating:
4.0

Ability to tie down the dolly.

Lindsay G. 
Rating:
5.0

Customer did not leave a comment.

Edwin B. 
Rating:
1.0

Your automated rental truck return system is awful. I will be looking at different options than U Haul the next time I need to rent a truck.

Byron V. 
Rating:
5.0

Customer did not leave a comment.

Maura S. 
Rating:
4.0

Truck needed new windshield wipers

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Lydia M. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

The woman at the desk was extremely helpful throughout the entire day!

REBECCA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Aquila H. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
4.0

First trailer had a rear light out. Had to uncouple and move to another trailer. 2nd trailer had a strong foul odor upon lifting of rear door for final inspection. It was bad. Had to uncouple again and move to a 3rd trailer. Upon returning 3rd trailer after hours, had to wait 32 mins on hold to speak to someone to notify of return after hours (my phone is not a smart phone). I will continue to rent with Uhaul as I have had more good experiences than this first "bad" experience. Amanda in Cumberland, RI was very helpful in overcoming the problems. She was working alone and it was very busy.

Jason L. 
Rating:
5.0

I don't understand paying rental fees and .99 cents a mile. Then having to replace the fuel that was used. However this a great place service wise. The lady Kim that helped me was great.

Chris M. 
Rating:
1.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

Love this place, but would just like to point out, that I wouLd never use the online check in again….didn't work, then the QR code for location didn't work….very grateful for the woman running the Cumberland location….she was very helpful and I appreciated that….and just for the record, she was by herself with no help and it was packed….she knows her stuff and was calm and she handled it with knowledge, patience and grace….I've rented a Uhaul from the Cumberland location a few times over the years with no issues…will definitely do it again if the need arises.

Brenda V. 
Rating:
4.0

The ratcheting mechanism on the auto transport I rented are very out of order and need to be replaced, staff and customer service at this location is top tier.

Aaron R. 
Rating:
2.0

Customer did not leave a comment.

Corina G. 
Rating:
2.0

Customer did not leave a comment.

Kenia L. 
Rating:
5.0

The entire process went smoothly. The employees courteous and helpful.

Edwin B. 
Rating:
3.0

Problem with truck abs bravls and traction. Coste an extra day and for help

Elaine L. 
Rating:
5.0

Customer did not leave a comment.

christina h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELISEO V. 
Rating:
5.0

Kim was excellent and took care of my needs!

Richard R. 
Rating:
3.0

Customer did not leave a comment.

Joe C.  |  First Impressions 
Rating:
5.0

Fast, friendly and efficient. Highly recommend this location!

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Manager Kim is always super helpful

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

CAROL B. 
Rating:
5.0

Customer did not leave a comment.

Rohini S. 
Rating:
3.0

Waited for 30 minutes for someone to assist me, truck was not clean interior dirty and windshield was full of nicotine, was told I could return after closing with only a fee yet was called by an employee and told they had reserved the truck for 6pm and I needed to get it back asap. Then was charged for a second day upon return which was a half hour over the time of return. Would not recommend this location.

Shawn P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

I was very disappointed that the truck only had 1/4 gas at pickup. It was very inconvenient to have to find a gas station as soon as the truck was picked up to be able to complete our project. This did not make it a good experience from the start.

Leslie S. 
Rating:
5.0

Absolutely amazing service. Best Ive ever gotten from uhual

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
1.0

When I went to pick up the truck there were two people working, one helping a customer, I waited about 10 mins for the second person working there to stop talking to the other customer! I checked in online so I can make it to my destination at a decent time, but thanks to this employee I didn't.. then I return the truck with the SAME amount of gas I go it with, probably off by tiny bit and I was charged $11 dollars! What a joke

Susan V. 
Rating:
5.0

Customer did not leave a comment.

robin R. 
Rating:
5.0

Customer did not leave a comment.

tony C. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Excellent service and very friendly staff! Highly recommended.

ali k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Parking was difficult. The app was difficult. The personnel were not friendly and just stared at me instead of greeting or offering any help

Doug E. 
Rating:
3.0

I had scheduled a 26 foot truck from Smithfield on 8/2. On 8/1 at 5:30pm I got a text that I needed to go to N. Smithfield instead. Arrived there and the truck was given to us. We put it in drive and it only went in Reverse! We had to then get a 20 foot from Cumberland. We ran out of room so I had to get a 10 foot from East providence. No one would let me return both at one location. Worst experience ever!

Jacob N. 
Rating:
5.0

From the staff right through to the general manager of the facility I found to be very helpful very courteous it was a very easy transaction I would definitely use it over again.

Lawrence D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

My issue was not with the service at this Uhaul location, it's with the Uhaul reservation system. I made a reservation to pick up a van in Natick Massachusetts 2 weeks before my expected move date. Uhaul called the day before my move to tell me there were no vans available and I would have to travel to Cumberland Rhode Island. This added not only an extra hour to my travel time, but also the cost for the Uber. In terms of pick up experience, the self mobile checkout had a few bugs. I was unable to scan the store bar code. I also had issues logging in for my order, I never received the security code I needed. One frustrating part is that the approval process is a bit black box. It's unclear what steps were completed or how long the process might take. I also could not switch over to in person pick up when I was having issues with my phone.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Rufino M. 
Rating:
5.0

No problems at all. The staff was very progessional, friendly and courteous. It was a pleasure doing business with you.

Brian C. 
Rating:
5.0

Kim Mansuetti helped me resolve a hitch incompatibility problem, made sure everything was set up for safe operation. She made my rental a pleasure instead of a problem.

Peter B. 
Rating:
5.0

Ashley was incredible! She was kind, explained everything thoroughly and I felt she had my best interest as a customer in mind. You can tell she's knowledgeable and genuinely cares. Would highly recommend. You need more people like her.

Jules V. 
Rating:
5.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

Amir R. 
Rating:
5.0

Customer did not leave a comment.

Liberty K. 
Rating:
4.0

Last minute change from the original pick up location was inconvenient but acceptable under the circumstances.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

The personnel were helpful and very courteous

Christopher C. 
Rating:
2.0

Customer did not leave a comment.

Jeff Z. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Paula G. 
Rating:
4.0

The only complaint I had was the small size (had to rent two) and the stairs

Susan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELSY T. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Ana E. 
Rating:
4.0

Customer did not leave a comment.

JACOB R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maurice c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy a.  |  Overall Experience 
Rating:
1.0

They tell you they will help you and that's a lie. They tell told me to call that they would help me catch up and all she said is you need the full amount! Ya thanks for the help Uhual! I told everyone if they want their stuff back don't go to uhual (and I had my uhual for over 5 years n they would NOT help me)

Kristine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Antonio B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louise l.  |  First Impressions 
Rating:
5.0

It would be nice to have lights in the units.

Lloyd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth S.  |  Overall Experience 
Rating:
5.0

The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.

donna s.  |  Overall Experience 
Rating:
5.0

Staff is very professional.

Timothy T.  |  Overall Experience 
Rating:
5.0

To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.

Thomas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSANNE P.  |  Overall Experience 
Rating:
5.0

I’d travel across the country to rent with Kim again. Haha best experience with uhaul EVER! Great staff

Edward D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

amanda l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R.  |  First Impressions 
Rating:
5.0

The associate at the Mendon Road U-Haul was terrific

martin j.  |  First Impressions 
Rating:
5.0

Brian was Great! Extremally helpful & knowledgeable took the time to explained everything thoroughly. Much appreciated! ~Thank you BTW: Move Out Date was 5/1/2021 NOT 5/5/2021 (U-Haul having Issues w/System)

Maria D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marilyn r.  |  First Impressions 
Rating:
5.0

Kim is a master of all responsibilities at Mendon road. She is always professional, respectful and helpful while doing numerous job duties at the same time. She should be paid top dollar she is one in a million

Karen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edgar d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea C.  |  Overall Experience 
Rating:
5.0

The attendant was extremely helpful

Antonio R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUKE R.  |  Overall Experience 
Rating:
5.0

Kim at U-Haul in Cumberland treated me extremely nice courteous helpful she's a very good employee

Gerald y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON V.  |  Overall Experience 
Rating:
4.0

Very easy to access the building and unit. Only thing is the unit itself was damaged when I entered. The ceiling tiles were damaged and falling down.

Stephen K.  |  Online Move In 
Rating:
3.0

Kim was really helpful she found a storage space big enough for our things.

jennifer c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jordyn J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE S.  |  First Impressions 
Rating:
1.0

After 17 years of having a space at your center the only bright spot was Brian Rishe, who was very friendly, helpful and sympathetic to my situation. The lock had been changed without my knowledge or permission in 2007 by "David " the manager at that time. I don't understand why a perfectly good lock was removed without my knowledge or permission. According to computer notes it is alleged that 2 keys were sent to me which I knew nothing about. Why a master key was not maintained in the office defys any and all business common sense. on part of your management. Then we find the lock was put on upside down which required me to call a locksmith and spend an additional $75.00 to have the circular lock removed. Next I tried to access the unit only to have to pry open the door handle with considerable force because the door and the bar had been over painted causing both to bond together. Once in it was apparent that someone had been in my unit since the plastic I used to cover everything within the unit was dumped in the middle of the floor, boxes were everywhere, my file cabinet draws were opened and the contents were rifled through, and the floor was covered with odd and end garbage consisting of metals shards, ripped up paper, and crayola crayons , all of which had nothing to do with my contents. The place was a disgusting mess. Then the worse problem was that my Conn Symphony 8 H trombone in my original case was missing!! As if to make matters even worse, I was informed that U-Haul's policy is not to reimburse portions of monthly payments unused. I intend to contact U-Haul headquarters to resolve this but suspect that it will end up in a court battle.

ROBERT R.  |  Overall Experience 
Rating:
5.0

There really is only one employee and she is wonderful! She handles that Uhaul so well, and multitasks amazingly. I had a storage a year ago there before and also rented another trailer and I am thankful for this clean well informed convenient location.

CATHERINE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos N.  |  First Impressions 
Rating:
5.0

Very friendly staff

Loukya S.  |  Overall Experience 
Rating:
3.0

Kim the manager is knowledgeable, patient and helpful. However the store is very busy and the need more help. The guy Brian needs more training to get the customers in and out.

Sonja S.  |  First Impressions 
Rating:
5.0

Kim was very helpful when we rented the truck and the storage unit. Very happy with the experience.

Frank J.  |  Overall Experience 
Rating:
4.0

Staff at this facility were very helpful. Kim was especially responsive, friendly, and knowledgeable.

Susan H.  |  Overall Experience 
Rating:
5.0

Great service from the employees at this location.

Adam T.  |  First Impressions 
Rating:
5.0

I had a very good experience with U Haul,Cumberland. If the need presents itself again, I will be a return customer. Thank you to the staff!

Marc R.  |  Overall Experience 
Rating:
4.0

Everything was fine. Kim is very good at her job. The only thing I did not like was my rent went up in second month. Thank you!

robin w.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and helpful!

jennifer d.  |  Overall Experience 
Rating:
1.0

Don't deal with them, thye're terrible poor customer service

MARZOUK H.  |  Overall Experience 
Rating:
5.0

Very helpful people great customer service

yesina m.  |  Overall Experience 
Rating:
5.0

The service we received was friendly and professional we had a very good experience with U-Haul

Gerald y.  |  First Impressions 
Rating:
4.0

not sure how to rate a storage unit. the unit was accessible and secure. I think they are a little expensive but it was inside a building.

DENNIS P.  |  Overall Experience 
Rating:
5.0

Very pleased with my unit and the facility

Thomas A B.  |  Overall Experience 
Rating:
2.0

Rec'd a late notice even tho I closed both units 3 days before 30 days & let them know. I called & was told they'd take care of it. Yet another notice came today. How many times do I have to call???

Joanne S.  |  Overall Experience 
Rating:
3.0

I am still waiting for a credit for an overcharge for the month after I moved out.

Steven N.  |  Overall Experience 
Rating:
4.0

The only drawback was accessing the facility only during office hours. 7 pm is a bit early during a workweek. But the people were very friendly and helpful.

Michael G.  |  Overall Experience 
Rating:
5.0

The clerks were very helpful when I needed the storage and also when I emptied it.

RHEA C C.  |  Overall Experience 
Rating:
5.0

I appreciate how the manager step out of her way in after hours to help me have access to my storage. Very helpful and considerate. Thanks!

Luis M.  |  Overall Experience 
Rating:
5.0

Excellent service. I intend to recommend u haul, especially Cumberland facility. I enjoyed meeting with Kim, she took extra steps in helping me.

Brenda A.  |  Overall Experience 
No reviews have been submitted for this location.

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