Customer Reviews for U-Haul Moving & Storage of Cumberland

Customer service was good. She was polite, helpful and she walked me through the process when I was having trouble.

Customer did not leave a comment.

The car was very dirty and had a very strong cigarette smell pretty bad to say the least

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

First time here the gentleman couldn't have been nicer, but this time he could not have been much less interested or helpful. Wee'll move our business to the art 146 location in N Smithfield.

Professional, efficient, clean. Very helpful. Great experience. Knowledgeable owner/manager. Love the moving crates! Reasonably priced, flexible rental.

Customer did not leave a comment.

Customer did not leave a comment.

Great service, Brian was very professional, friendly, helpful. He assisted me when utilizing the online check in process and return process which made my experience a positive one. I highly recommend this location.

I had the simple task of moving an item and needed to rent a trailer for a couple hours. Upon initial arrival, I was told the trailers only had flat electrical adapters to plug in trailer lights to the truck, and not round 7 blade which are very standard. They would sell me an adapter. I opted to come back the next morning with a different truck which did not require an adapter. Upon renting the trailer for a few hours, I was urged to buy the U-Haul insurance for just as much as the rental. I already have insurance so declined. They told me I was liable for $6,000 minimum damages if anything went wrong with the trailer while I was renting. Upon attaching the 5 x 8 trailer to my truck, I realized this trailer was a giant rust bucket. All bolts, hardware, wheel lugs completed rusted to the point of fully seized. This trailer was never maintained and worth no more than $500 never mind the $6000 minimum they were looking to extort for using my own insurance. I was now more worried about my cargo on this disaster on wheels. The final straw was the store clerk who told me in order to return the trailer for my convenience, I had to Login to U-Haul from the parking lot from my own computer or smartphone and enter all types of information, on U-haul's website, give U-haul access to my photos, give U-haul access to my location along with other private, unnecessary and invasive requests. Upon return within the timeframe I rented for, I tried to use U-Hauls website to return the item. While on the website there were repeated errors and I could not finalize the process for over 15 minutes. I then found the clerk and asked that he could check-in the trailer as returned because I'm having difficulty with the website and connecting. He said he cannot do that, and if I can't figure it out, U-haul would charge me additional fees. I'm just wondering where customer service went, and how customers are now responsible to overcome technology obstacles or be penalized. Is this just another sneaky and clever way to bilk customers? Where does the buck stop?

Great customer service and very easy to use, thanks!

The guy working was very nice and helpful. The only issue was that he was there all alone. This caused the wait time to be longer than it should have been. I got there at 5:45 for a 6pm pickup and wasn't out of there until 7. The “location” feature on the website is awful. While dropping my rental off close to closing time I attempted to use this feature and it would not work. I refrained from going inside because of how long it took during pick up. I tried and tried with the app. The store eventually closed and I got so fed up that I left. Then I got charged 20 bucks for an after hours drop off. The extra fees are outrageous. The employee was great but uhaul really needs to step up.

WAIT ON HOLD FOR AN ANSWER TO A QUESTION IS VERY LONG,.. can't talk to store person .,, to , talk to a phone operator took up to 30 minutes

Customer did not leave a comment.

Returning the truck was very easy and fast

They are charging me surcharges because I spend the time, I rented it for 24 hours and it only lasted 6 hours with the trailer. they must have more organization

Customer service associate was spectacular. She was very helpful, informative, and accommodating. Drop off was easy.

Customer did not leave a comment.

Second time using this location and they are efficient and friendly. Will be back

I absolutely love Uhaul, the equipment is great, the app is perfect and the pricing is respectable. Uhaul has helped me and my family multiple times and I truly appreciate uhaul as a company. I love uhaul, always have and always will.

Awsome!

Customer did not leave a comment.

I did not go 30 miles and over. It would be nice to get a refund, instead of you guys pit pocketing your costomers. Which I was told you do often. I heard of other costomers experiences that were equivalent to mine. About you over charging costomers for ridiculous false issues. I will nv use uhaul again & will let people know not to chose uhaul especially if your in a bind. This is unacceptable and should have been reported & dealt with.

The UHaul representative in Cumberland was awesome! She was so nice and informative. I will go back there again and recommend this location to anyone needing UHaul services.

There was a small amount of broken glass in the trailer. The returning site said the drivers side tire of the trailer was loosing rubber and wasn't going to last much longer.

I feel I was unfairly charged 20 dollars for after hours drop off. I parked where I picked up I put cardboard in window and filled tank. I only rented to pick up grills from Home Depot and there was delay with set up

Not enough support staff to meet customer needs sometimes long wait times.

too complicated for me and when get to have things done quickly

Customer did not leave a comment.

The lady at the counter was not courteous. I felt like Uhaul is doing me a favor by renting me the truck. She ultimately helped me get the vehicle and I was on the way and I appreciate that but it would have been wonderful experience if she was more courteous especially when people are already under stress of moving and those are the people coming to your store.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The cab of the truck was super clean which is great of course with Covid. However the rubber/plastic flooring was so slippery that it was difficult to climb up and out without holding on. Shoes had no traction on the floor.

The lady who helped us is always a pleasure to deal with! She had people checking in and people checking out and phone calls... and she seemed to be the only person on duty... yet she handled everyone and everything so professionally

Me cobraron como $35.00 por limpieza cuando me entregaron el camión desordenado por dentro del trailer no es justo que uno pague todo eso nefasto

the web site would not allow me to "return the truck." I attempted several different times to get through the process, even changing web browsers. That was very frustrating.

Customer did not leave a comment.

Customer did not leave a comment.

Friendly woman, informative, patient. Very helpful

We could not have asked for nicer or more knowledgeable people to work with, thank you so much for your help!!

Employee to busy smoking took 1 hour to return

Moving is hard but my experience with the gentleman at the Mendon Rd Cumberland on Friday night made it so much easier. He explained everything and was so friendly and helpful. I hired professional movers but we were able to save so much money by transporting all of the boxes and small items back and forth ourselves in the UHaul truck. I was nervous about driving it, but it was so nice to handle and was not difficult at all. Thank you so much for all you do!

Very helpful, polite and knowledgeable people working at the Cumberland site!

Customer did not leave a comment.

The manager was very nice and helpful!

Customer prior to me was in an accident, I was told to go to a different location and given another vehicle. I was told I would receive a $50 credit for the inconvenience and did not receive it. I was told at the location that the other location should send me the credit and that I would have to call them. I could not get through on the phone and was billed the full amount. Not the Cumberland stores fault, but very hard to get through on the phone and never received the 50 back and had to make more trips with the van.

THEY NEED MORE THAN ONE CUSTOMER REP TO SERVE PEOPLE GETTING THERE RENTAL IN THE MORMING

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

When I arrived to pick up the truck I reserved the computer system was down and they couldn't process my reservation. After about 20 minutes the attendant took all my info with pen and paper and I was given the keys to the truck. It had 112,000 miles on it, I was planning on a 4 1/2 hour trip one way and back to pick up a few rooms of furniture. The truck was amazing, not a single problem, kudos for the maintenance people. The attendant was very friendly and helpful, it was actually a very positive experience

Customer did not leave a comment.

Online check in was a bit cumbersome.

Customer did not leave a comment.

Very friendly and knowledgeable attendant.

This Uhaul location is horrible Has the worst customer service I have ever seen in business. Had the horrible experience to meet Brian on Saturday when I returned the trailer I rented. I completely regretted renting from this location after this experience. It doesn't seem that there is a better person anyways. As the other lady that always call you honey is rude too. I guess I will drive further for my rental needs in hopes that not all Uhaul's are the same. Please please find employees that actually enjoy working with the local community.

Customer did not leave a comment.

great experience no improvement needed

Customer did not leave a comment.

Customer did not leave a comment.

Very enjoyable experience. Staff was helpful and knowledgeable!

Customer did not leave a comment.

Customer did not leave a comment.

Not common I like it

There was only one person working on the first weekend of the month, we waited inside the location for 20 min with no help, I saw two gentlemen at the area for grill tanks so I asked “do either of you work here” and was screamed at. We waited another 20 minutes to be helped and while he argued with other customers. I have used u-haul multiple times and this was by far the worst experience.

Great staff, great experience

Customer did not leave a comment.

It was a big truck I wanted one more littler and the place I went guy was not so good and place was so far from me I wanted something more closer to me and charge me more than 100 and I did everything correctly

Listen I was lied to about the fuel amount in vehicle and took pictures of it at the time and no one wants to make right for the mistake... after speaking with service person of this location. I wouldn't recommend anyone to this location ever. I personally will never use this location ever again and will campaign against this U-Haul facility ... all for a few stolen dollars! This is not about any money but the principal. No one wants to be ripped off no one!!! I can see if I had no evidence of this. But I do and they don't give a care! Please everyone do yourself a great favor and drive a few extra miles to a better one. Don't become another victim. Shame on this person nothing but a thief.

awesome easy experience. the lady at desk was personable and friendly

Customer did not leave a comment.

Have more than 1 person on duty..

Customer did not leave a comment.

Customer did not leave a comment.

The check in to pick up could be more efficient. 10am reservation.. finally got in truck at 11:15.. I understand with covid restrictions this might be hard. I know there is a self check in "app" option... I suggest putting better signage on the steps of going through that process.. like you have posted for self drop off...

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

The customer service personnel were great. It does seem that this location has frequent computer system issues which makes transactions take longer.

Customer did not leave a comment.

One employee only checking people in, hooking up trailers, cashing people out, filling propane tanks... 3 people ahead of me and it took me an hour to get in and out... and I had checked in online. The GM was extremely rude... I was there with my 17 year old and he noticed it - rude and condescending to the people in front of us, openly making fun of customers that just left, and short to us when we were hooking up the trailer and trying to assist. I've rented trailers and trucks before from UHaul - first time at this location. They are always short staffed; Considering you are booking online, should be quicker... but at least if the customer service was better, you wouldn't mind as much!

Was a little annoying doing the pick up with my phone had to sit there for a hour trying to figure everything out almost didn't get the truck because they had to call 2 people at 7 am and they didn't answer

Representative was very helpful and displayed a strong knowledge of the equipment and rental process.

The wait was a little long... perhaps having 2 employees on instead of one person trying to wait on everyone, fill propane tanks, open storage units, rent vehicles,etc. would be better.

The female employee was absolutely miserable towards me and I did nothing to provoke her awful attitude. I believe in great customer service, she was THE WORST! Get rid of her and I will use this location again, if not...hopefully there's another U-Haul place that doesn't employ miserable people.

Seriously, the rental process is a mess overall. Rented a van to move a couch for parents, you'd think I was reserving a private plane with the requirements for 2 alternate contacts, that they call and check before releasing vehicle. Like you have my drivers license, credit card, home address, etc, oh AND my $50k car in your parking lot while I drive your cheap ass van. Not trashing the local franchise, it isn't their fault.

Kim was super patient, kind, and took the time to listen! I drove an extra 40 miles because she was so nice on the phone. It is an employee like this that represents your company so well that I will keep coming back and recommend your business to others!

Customer did not leave a comment.

Customer did not leave a comment.

The customer service was awful. I had made a reservation a few weeks prior and am used to going over everything with the representative. This time the representative did not confirm anything with me and just moved forward. This caused me to pay for equipment I didn't need and not be able to return the truck to my desired location. I realize that part of that responsibility lies on me but overall the person was not very friendly, very strand offfish and seemed pissed beyond belief that someone would ask a question about the process. My family and I have been using uhaul for the past 8 years and have probably spent close to $20000 during that time with multiple crops country moves. I will be sure to share my experience with them and happily give our business to a company that provides better customer service. Moving is already stressful enough, and having an employee in a bad mood when you arrive does nothing to make it better.

Brakes on trailer were not in good condition. Did not mention late drop off fee.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Great service - very clean place

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

UHaul forced me to go to a different location (Cumberland) for the trailer I needed after confirming that the trailer would be at my chosen location (North Smithfield). Not a big deal in and of itself, but a nuisance nonetheless. I had to pick the trailer up at this new location (Cumberland) and the rep at the front desk, Brian, told me that I could not drop off the trailer at the location in North Smithfield. No biggie, but it was not ideal. I returned the trailer at 4:15. I had to maneuver this thing into a sliver of a spot by myself because Kim, the rep at the location at the time, couldn't be bothered while she was smoking a cigarette outside. Meanwhile another group of customers were waiting ahead of me. I asked her if there was anything else she needed and she said I'm all set and I left. Come to find out a day or two later, I got charged for a whole 24 extra hours as if I returned the trailer a day late, for 15 minutes over time, which is, coincidentally, the driving time to get from North Smithfield to Cumberland. I don't usually write poor reviews but UHaul, and the location in Cumberland, RI, have really shown me where customer service is these days. Not good. If you can, avoid UHaul, and definitely avoid Cumberland location because the service was subpar and severely lacking in simple courtesy. Who smokes cigarettes anymore anyway? Especially at work when interacting with clients/customers... Very poor showing in so many ways and I would never use this service again.

I don't know why but every time I go to Uhaul the associates are rude. This time I rented a Pick up truck, it had a broken tail light.

Customer did not leave a comment.

Nothing. Both of the employees were extremely friendly and professional

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.

Customer did not leave a comment.