Customer Reviews for U-Haul Moving & Storage of Cumberland

2,719 reviews

135 Mendon Rd   Cumberland, RI 02864
(Across from Stop and Shop)

(401) 722-6610

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(401) 722-6610

135 Mendon Rd
Cumberland, RI 02864
(Across from Stop and Shop)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make the receptionist friendlier and the lot with the trucks and trailers easier to access with vehicles. It is much too tight and hard to get back there to receive your rental.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
2.0

I rented a 9' cargo van to drive from RI to Maryland. The left rear tire began to lose air on 95S still in RI. I had to stop every 100 miles or so to put air in it, Arriving in Maryland the next day the right rear tire was flat as well. Service replaced the right tire and told me the one on the van had a plug in the tire wall.....not how it's done. They ended up putting the spare on the left side...a new tire on the right side. And now I am getting grief from the office in Cumberland. What a hassle from start to finish and now I get the third degree from the office. I have the towing company in Maryland that replaced the tire and their word that the tire had a plug in the wrong place. The left tire had a nail which is the one the towing company took with them. They left the tire with the plug in the spare location.

John T. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Awesome customer service!

LIBERTY K. 
Rating:
5.0

Staff is informative, courteous and friendly. Rates as fair. Very nice quality vehicles.

LISA C. 
Rating:
3.0

Customer did not leave a comment.

ESTELLE C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

The truck was loud rides like a tractor. I have rented trucks before but this one was the worst especially driving back and forth in my neighborhood.

JACK Z. 
Rating:
4.0

The truck cabin was dirty and stunk of cigarettes. The “needs oil change” was on when I took delivery of the truck

DANIEL A. 
Rating:
5.0

Nothing needed to improve excellent location employees freindly a pleasant to deal with

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

louise l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

AUBNER C. 
Rating:
5.0

Staff was INCREDIBLE

LENNY M. 
Rating:
5.0

It would be nice to have lights in the units.

Lloyd B.  |  Overall Experience 
Rating:
5.0

Kim was awesome to work with and was fun, quick, and helped tremendously.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Ruth S.  |  Overall Experience 
Rating:
5.0

Kim is excellent. I appreciate her attitude and accommodation. Her customer service is top notch! Thanks for making my move a great one!- Scott T

SCOTT T. 
Rating:
5.0

The woman at this facility is fantastic. courteous,knowledgeable,friendly a true pleasure to work with.

donna s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATHEW M. 
Rating:
1.0

Hide a gas tank feature is especially nice. Keep hiring people that disclose little to no information, as an American I expect a low standard care from companies. Never again.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Eryn F. 
Rating:
3.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Stop making rentals so expensive. Not everyone has a fortune especially when moving. Also I don't understand why we have to fill up the gas tank. It should just be included in the price. Overall though, great service 👍👍👍

NATHAN F. 
Rating:
5.0

I appreciate Kim very much! Great attitude and helpful, friendly and accommodating. Thanks

SCOTT T. 
Rating:
5.0

That pick up truck was cool . Loved it

Sidharath K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW ARTHUR K. 
Rating:
1.0

The “manager” of this place hates her life,smokes all day and if a customer shows up she loses her sh&t,rude disrespectful has no idea how to treat a customer,not saying it just for me but the 3 times I was there she was rude to other customers at the same time as me, please don't allow people like her in the customer business The other employee woman was so much nicer she deserves a good manager

JORGE V. 
Rating:
5.0

Brian was a great help and really made getting the auto transport as easy as possible.

EDWARD G. 
Rating:
5.0

When I reserved the truck I guestimated the milage at 100 and there was no milage charge because it said the first 100 miles were free. When I returned the truck I was charged for all 151 miles that were travelled.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

JEREMY H. 
Rating:
5.0

Very good service and nice to the customers

MOHAMED E. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
1.0

The worst experience ever. First they gave us a uhaul that didnt had a dolly and they charged us a dolly but never gave it to us. Then they charged us 987$ extra on my credit card and I cant get a hold of anyone to know why. I've been a regular customer buys its the worst experience ever

SAIF U. 
Rating:
5.0

Stay Friendly the way you are Great Bob A

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

RAUL V. 
Rating:
5.0

I will return as a customer and recommend this location.

SCOTT T. 
Rating:
3.0

Prices sure have jumped up since my last uhaul use. 350$ for a day with a truck. Guess it opens up room for competition in the field.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

CANDICE L. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

LUZ A. 
Rating:
5.0

Staff is very professional.

Timothy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Really appreciate the service at the location. I failed to get the gentleman's name that was at the desk but he was gracious and answered my questions. It was a little after 4PM on Friday the 8th of October if that helps. When I made the reservation Kim was there and I always appreciate the service she provides. Thank you.

Donald G. 
Rating:
5.0

U Haul sent me to Upton Mass to pick up my truck. The BP/Getty site told me they don't do U Haul rentals. I had to travel to Cumberland, RI to pick up a new truck. The confusion cost me time and money. The moving crew I had scheduled for 9am didn't start pack my house until 10am. I needed to hire another moving crew to pack my truck. It wasn't a great experience and I would like to be reimbursed for the second moving crew. If the truck was available as I reserved it, the first crew would have enough time to pack my u boxes and truck. Not a great experience for me and my family.

Robert H. 
Rating:
5.0

Excellent service representative and very professional and polite

LANCE M. 
Rating:
2.0

I was charged for 2 days when I had it less than 24 hours. The employee was extremely rude to multiple customers while I was waiting in line.

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Chelsea F. 
Rating:
5.0

Kim and Brian were incredible every step of the way and made an otherwise stressful time of moving into a great success they are fantastic!

James R. 
Rating:
5.0

To say that the customer service is flawless is and that's an understatement. I've used the uhaul on Mendon road in Cumberland a few times now and have had a storage unit here for about a year. I've had a few interactions with Kim and another gentleman who's name I cant remember but he helped me pick out my storage unit. He walked me though the building and helped me choose one that would best suit my needs. Yesterday I moved out of my unit and reserved a 26ft truck, but the day before they said that it wasn't available as the customer who has it wouldn't be here in time. She told me that she could help me out with the 15ft truck. 2 minutes later she called me again and said that they could do 2 15ft trucks for a good deal. I was super impressed again with how much everyone there helped us out. I'm absolutely floored, I couldn't appreciate everything they have done for me more. Thank you again so much. I hope the higher ups see the amazing work you guys do. Thank you again.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
4.0

Inform customers that there is a one hour window to get your truck or you may lose it. Our pick up was scheduled for 8 am, but I was having a bad morning due to a recent chemo treatment. We got there at 10 AM and our truck was gone. Kim was great. She called me around 1 pm to let me know that a truck was available. I tried to call back, but was forwarded to another #. He transferred me to the regional scheduler who told me to I was mistaken... that there was no truck. I informed her that Kim had just called and left me a message. I got nowhere! We decided to drive to the location and look and behold, Kim had a truck for us. She was upset because she'd input a message that anyone from Uhaul could see. Gratefully in the end, we rented a truck and moved furniture from Leominster to Woonsocket and I'm finally moved into my condo. Kim was definitely customer service oriented.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
4.0

Your 'return your truck' after hours online app is terrible. After 20 minutes of trying to enter the required information I gave up. I was charged the $20.00 after hours service fee. In the future I'll just pay the $20 and spare myself the pain of dealing with your online app. You really need to fix this.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
2.0

Customer did not leave a comment.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

Mauricio C. 
Rating:
5.0

Friendly and great customer service

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
3.0

Drop off after hours was painful. The questions were fine, but the # of pictures was annoying.

Sandra C. 
Rating:
5.0

staff was helpful and in positive spirits - take care of them, they are your lifeblood

Navid H. 
Rating:
5.0

Very friendly and so helpful. It was the most pleasant experience.

CHRISTINE W. 
Rating:
5.0

Amazing! I have used uhaul for many years, and this was one of the best, fastest and nicest.

ANNA G. 
Rating:
5.0

Your online reservation experience is not good. I gave all my info and credit card info because I was in a hurry and still had to wait in line and give all the same information when I got to the location. This should be a lot easier to reserve online, paperwork should be ready to just pick up and go

SCOTT M. 
Rating:
1.0

I have used this service multiple times and the customer service from Brian Rishe was absolutely awful. We were returning the vehicle to the site and just wanted to check out and he was not offering very much help. When I arrived to go in to check out he said we could check out on the phone or we had to wait for him to complete the truck. Normally, I go inside to check out but he was doing something with the truck and mind you he was not the only employee there. The app was not working due to my location services off and needed help. He then proceeded to say your location services are off and we were saying that they were on and then he said how much you want to bet? He then was very argumentative in the parking area during this time when all he had to do was go inside to check us out and he did not, he chose to continue what he was doing while smoking a cigarette.. After finally going through the check out by the phone I did not receive a receipt so I needed him to provide. During this time, he was providing a service to another person in which he provided excellent customer service to, even walked them through the app very kindly on how to check out on the phone. When it was finally my turn, I told him that was excellent customer service that he provided to the person that came in after me and that I wish that I was treated the same way. Then he was starting to get argumentative with me again. I told him that I did not receive a receipt and he was continuously arguing with me that it was because it was under different name. I said yes my brother picked up the vehicle but the email address is the same which was on the paper that was provided when we picked up. I showed him the paper with the email address and kept insisting that it was under another name that I would not go to me and I was trying to explain that it should be going to the email that they printed and provided before we left with the truck earlier. Eventually, he did find my information to print it off. I have never had an experience like that ever with such nasty customer service and trying to prove me wrong consistently. Having a person like that work for your company speaks volumes about a company. If you truly value your customers then you would not have an employee like that treat customers so disrespectfully. I really hope so one evaluates him and either help him with customer service and to make sure he treats all of his customers the same. He can not pick and choose which ones he would like to give good service too. I have never wrote a review like this before but I really hope someone checks in with him and reviews his job.

DOMINIC L. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
4.0

The vehicle was clean however the brakes were slipping whenever I would try to stop

KAREN S. 
Rating:
4.0

Customer did not leave a comment.

SUSANNE P.  |  Overall Experience 
Rating:
5.0

Don't change anything.

WILROSE P. 
Rating:
1.0

Customer did not leave a comment.

GARY W. 
Rating:
3.0

When dropping off the rental, the receptionist did not come to check out the truck for mileage or anything. FYI it was returned 9/12 @ 3:30 Pm with a full tank and 32,814.0 miles. Otherwise the rental was great.

WILLIAM F. 
Rating:
5.0

rental went smoothly and was a good value.

ANGELO B. 
Rating:
5.0

Nothing, everything was great.

LLOYD B. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Nikia H. 
Rating:
2.0

Individual was very abrasive on initial contact. It's clear they're overworked and could use additional support.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Brian was absolutely delightful and very helpful. The location was missing the regular dolly and the furniture mover I had ordered, but he removed the charge for the furniture mover and subbed the heavy duty appliance dolly in place of the regular one. He also explained everything very well. Please pass along this message to Brian. \m/ IRON MAIDEN FOREVER \m/ Thanks!

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

I just love the lady that works there I can't remember her name but she sure it was going on here and she is the best

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA H. 
Rating:
1.0

I was charged $20 for returning the equipment two days early, after hours. I have requested this charge be removed without response.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Your off-hours (24/7) interface could be a little simpler. Also, it froze before I could take a photo of the fuel / odometer. But I already had the key so I was all set. Otherwise I was able to complete the process relatively quickly.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Brenda V. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
2.0

The crew that checked in the trailer could use some customer service training. The Albany crew could definitely be used as an outstanding example of what great customer service looks like.

Darryl M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Team member was very friendly, entertaining helpful and knowledgeable. But all Uhaul locations seems to be short staff even that said the team members still work hard to help customers. In all Mendon rd Cumberland,RI has been the best location so far.

Paul D. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
3.0

Again, this location was changed the day before my drop off and was further away from my location than I wanted to travel. UHAUL does not honor their reservation locations which is very upsetting for the customer.

Nancy G. 
Rating:
5.0

maybe coffee and bagel's!!! place is clean with a great staff check took no time and returning was even easier

JOHN B. 
Rating:
2.0

The store only had 1 employee on duty. She did a great job even though she was swamped with propane fillings and inside customers. I had to wait in the propane line to get my rental truck.

DAVID L. 
Rating:
5.0

Great pick up and drop off experience! Very easy to get a truck and the online/customer service was great!

Cassandra H. 
Rating:
5.0

Customer did not leave a comment.

RYAN B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
4.0

Customer did not leave a comment.

ALICIA F.  |  First Impressions 
Rating:
5.0

The associate at the Mendon Road U-Haul was terrific

martin j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edgar d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
3.0

Kim was really helpful she found a storage space big enough for our things.

jennifer c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHERINE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LUIS C.  |  First Impressions 
No reviews have been submitted for this location.

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