Customer Reviews for U-Haul Moving & Storage of Cuyahoga Falls

2,140 reviews

1950 Newberry St   Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

(330) 923-6270

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 923-6270

1950 Newberry St
Cuyahoga Falls, OH 44221
(Entrance off Broad for main office)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

When the truck that I was to rent was not returned they worked on trying to find another truck that I could use

Curtis S. 
Rating:
5.0

Very efficient. Kind workers easy to rent etc.

Candi C. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

They were busy on a Saturday as you would expect, they handled the crowd methodical and plowed ahead.

Eric P. 
Rating:
1.0

HORRIBLE!!! Had it reserved at Tallmadge Ave location 3 days in advance. The day of I received a text saying I had to pick up in Cuyahoga falls which caused me to incur 20 more miles over just picking up and dropping off. The worst part of all there was only 1 person working so I had to stand in the lobby with 5 other customers ahead of me from 9:30 am till 12 noon!!!! Horrible

Sheila L. 
Rating:
5.0

While it was raining the truck was leaking from the ceiling.

Damaris W. 
Rating:
1.0

You know when someone make a reservation for a truck or a promise to a customer YOU SHOULD KEEP IT. I made a reservation fora truck three weeks in advance and they gave it to someone else no bull! Gave me and my love medicial distress I had everything arranged for moving a your people ruin it my money and time if I could I would want all my money back not $20.00 this company doesn't need too be working with the public. You better hope you don't get sued. People are losing there mind with the problem in life and your people don't care.

jerry H. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

keri c.  |  Overall Experience 
Rating:
5.0

The truck I had seemed like it wasn't running on all cylinders. Glad I was only moving 5 miles because that's about as far as I was comfortable taking it.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Naravahn P. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey B.  |  Overall Experience 
Rating:
5.0

Jason is amazing!!

darlene K. 
Rating:
5.0

Customer did not leave a comment.

Holly p.  |  Overall Experience 
Rating:
2.0

The staff was more interested in watchin the start of the footbal game than getting the equipment for me. There was an employee vapping at the couter while another was working with me. The truck was a block away in a far lot and was very dirty inside the cab. I had to return to the store to retrieve the blankets I ordered since they were not in the truck that was a block away. I did not notice until I got 20 minutes down the road and this caused an hour delay for my packing team. I have rented from this loction previously without issue.

Mark L. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Staff was great helpipful and friendly.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

Evan T. 
Rating:
1.0

This was supposed to be a smooth transition across the country move for me and my family and Uhaul made it a complete nightmare. I called in and made reservations with a representative. She was very nice and pleasant. She suggested I get two containers just in case all of my things would not fit into one. I was quoted a price of 2300 for 2 containers, 2 trucks, shipping and 1 month storage. The only additional expenses were mileage taxes and fees. Upon picking up the first container the representative admitted he was unsure how to issue the containers to me. He reached out to someone else whom over speaker phone stated that she "hated dealing with the U-Box system because it is difficult and problematic." I obtain the first container loaded it and on the second day had one of my movers take it to the store to obtain box #2. He called me and alerted me it was a problem. The store manager proceeded to tell me I had to make another reservation. I stated it was fine as long as my quoted price was not changed. She than began to proceed to tell me that the $2300 was only for one container. Her rudeness and constant attempt to over talk me was beyond frustrating. I left my job and went to the store to show my original reservations and emails confirming #2 containers and the price that was given. She begin to say she would not assist me and I had to wait on corporate to contact me. I had to be out of my apartment that day and had Paid movers waiting for over 3 hours with no call from any. I then went to her asked to purchase a storage until things were resolved. As I noticed she was the store manager, she took a drag from her vape pen and told me she had nothing for me. I then asked to rent a truck where I had my movers move all my things back off the shipping container onto a truck while I had to find a storage unit and other means of shipping. This by far was the worst experience and I WILL NEVER USE THIS SERVICE OR RECOMMENED IT TO A SINGLE SOLE.

VERSHAY H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Used for three years. No complaints.

Kevin S.  |  Overall Experience 
Rating:
5.0

The guy who waited on us and helped us was excellent and very nice.

Sarah L. 
Rating:
2.0

Almost everyone that I dealt with at uhaul were not helpful. If I didn't need a trailer so badly that weekend I would have canceled my reservation.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
1.0

The truck had a check engine light on and was below a half a tank. Also I was supposed to have a 26' truck and was given a 20' truck. Lastly, I was charged $138 for things I didn't order online and I am still waiting for the refund which can take up to a week

Blake T. 
Rating:
5.0

Customer did not leave a comment.

Darian L. 
Rating:
5.0

This is location, in Cuyahoga Falls, is well organized. Service is very big to me and they meet all my d Dr livery needs. Thank you Gabby

darlene K. 
Rating:
1.0

A lot of issues overall. I'll start with the mobile app/desktop. I originally booked the van for two full days and understood that since my card was used to reserve that I was prepaid, and the time to pick up with self-checkout was the earliest I could get the van. The mobile app was nonresponsive and did not indicate that my reservation was voided for being an hour late. I then only ended up booking for one day. Then online later, the desktop site would not work for “adding a driver “ simply nonresponsive when you click the button. I tried extending the reservation that day by one more day, and again, I couldn't do it; I called the local U-Haul dealer they told me it was because non were available and they would not allow me to extend the booking. The employee was very rude and callous and informed me I n to return the van that day or risk fines. I got off the phone, and the manager called me after and was complaining and demanding to bring the van back that day, even though I explained all the issues and how I would have still had the van if the original order didn't cancel on me, the manager was nasty and unhelpful. How to improve 1- Fix your site and app. There should be explicit error messages if you can't do something 2 - Fix add a driver button 3 - most importantly, get rid of the 60 min late policy, days are stressful, chaotic, and busy, and it's easy to be late for a pick due to many reasons, and having it on file should have guaranteed no issues since you can charge my card for the time. 4- Teach your managers and employees to be more helpful, considerate, and empathic or hire better.

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Troy S. 
Rating:
5.0

No improvements to recommend. I would like to say that the young man who helped me was excellent. Kind, friendly and helpful. You need more people like him! Rob Crombie

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Ronald Z. 
Rating:
3.0

Customer did not leave a comment.

Bridget M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
3.0

Needed help with check-in but the assistance provided was good.

Christina E. 
Rating:
3.0

When I picked up the truck it had 3/8 of a tank and I was told it had 3/8 of a tank. Yet when I dropped it off, the paperwork said it had 5/8 of a tank on pick up, which was incorrect,

Katherine K. 
Rating:
5.0

There was a down pour of rain and the windows were kept open! There was also trash in the back of the truck

David H. 
Rating:
5.0

Jacob at the store was great ! He went out of his way and above and beyond to take care of customers even though he was working on his own and computer systems weren't cooperating. Five stars

Marko K. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
3.0

Customer did not leave a comment.

Scott P. 
Rating:
1.0

Reserved a 5x8 trailer online to be picked up at the Streetsboro, Ohio location. One day prior received both a voicemail and text indicating that no 5x8 trailers were available and I would be getting a 6x12 at no additional charge but would have to be picked up in Cuyahoga Falls, Ohio. Proceeded to prepay online. The reservation indicated 6x12 but the pickup location was still Streetsboro, Ohio. Where do I pick this up? Streetsboro or Cuyahoga Falls? Called national number and they indicated the Cuyahoga Falls location, but they could not confirm that the price was not increased for the 6x12 and that I was getting it at the 5x8 price. Arrived at the Cuyahoga Falls location. Paperwork took unusually long (considering I completed all online prior to arriving) and when I backed up to the unit to have it hooked up, I was told that the unit was damaged and I could not take it. I was then told to take their only 5x8 unit. So I backed up to this unit and it was discovered that it had not previously serviced or maintained. Chains needed replaced, bulbs were burned out and sockets were completely missing. After spending a significant amount of time at this location, I was finally able to leave with the 5x8 unit.

Joe T. 
Rating:
5.0

Staff was very helpful.

Lily B.  |  Overall Experience 
Rating:
3.0

We originally requested a different location closer to our move site, Uhaul allowed us to book it online but then later called and changed the location which resulted in having to spend more money on mileage. Also, we reserved a dolly but were told when we arrived that they didn't have one and that a reservation is only a request for if they happen to have something available. The employees at the store were nice about it but it was frustrating to have to spend extra money and drive further after originally being able to book the truck for a closer location.

Jill G. 
Rating:
3.0

Customer did not leave a comment.

Aaron H. 
Rating:
2.0

I used the online pick up, told to get key inside after completing the registration. Went inside two people there behind counter, but told I had to wait for some one else to get key.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

KYLE D. 
Rating:
4.0

Customer did not leave a comment.

Blair K. 
Rating:
5.0

Customer did not leave a comment.

Bruce V. 
Rating:
5.0

Customer did not leave a comment.

Shonnie C. 
Rating:
5.0

Only check in could be a little faster, pleased with everything else.

Karl K. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Everyone was very nice and professional. The facility seems very secure. The only problem I had was that the big automatic sliding door wasn’t always unlocked during business hours making it more difficult to move things in and out using only the small door.

Stephen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
2.0

It would be nice to have your employees on time. We were scheduled to pick up a truck at 9am and worker was 15-20 min late. Thankfully we were moving close.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

I tried using the E. Talmadge Avenue location. I would not recommend them. Very poor customer service. They didn't seem to know what they were doing. The Cuyahoga falls location was great! I will only use this location in the future!

Scott R. 
Rating:
4.0

I was disappointed that we were charged a small “over mileage” fee. This would not have occurred had we been able to pick the truck up at the place I had initially requested. As it was, we picked it up 10 miles away, which then put us over our mileage. Because it wasn't a significant amount, I didn't complain, but I feel that if you can't deliver equipment at the specified place, it shouldn't count against the customer's mileage.

William B. 
Rating:
5.0

Nothing to improve. Last minute reservation completed for a cheap price. Good customer service @ the shop. Easy drop off. Thanks!

Jessica H. 
Rating:
3.0

Nice guy but the owner had him doing several other things which made us wait for over 20 min., just to get service. Place was clean and the staff was nice.

Mark S. 
Rating:
5.0

Very attentive and helpful staff.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Holly L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

I've used this location multiple times and they do a great job!

Douglas A. 
Rating:
5.0

The staff was so helpful from the beginning with all of my questions and to the end when I was late because I forgot due to being injured and focused on surgery. I appreciate it so much!! Thank you!

Alisha S.  |  Overall Experience 
Rating:
5.0

N/a

Derrick M. 
Rating:
1.0

Reserved a 15ft box truck and it was not available when we showed up to pick it up. We had to settle for a van and use our van as well to get all my daughters apartment packed up. Online check in and drop off did not work either. Not the experience we expected. You should not rent thinks you don't have on site!

Bethany S. 
Rating:
4.0

Customer did not leave a comment.

Hunter E. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
1.0

Customer did not leave a comment.

Shawn K. 
Rating:
4.0

Customer did not leave a comment.

Rhonda B. 
Rating:
5.0

Customer did not leave a comment.

Cecil C. 
Rating:
5.0

Outstanding! In and out quickly. Staff person was amazing!

KELLY W. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
4.0

I would have given U-Haul storage an excellent review But upon my move day on July 28, 2022 after having my belongings in there for two years and four months, as the movers were taking out my furniture and storage bins, I had black on numerous belongings, A number of the storage bin tops were covered in this black along with my antique cloak stand, my leather couch, the top of my dining room table, and a lampshade that was completely destroyed by the Black. I haven’t looked closely to all my belongings so I could find more as I start to unpack and look over my other furniture. I know it could have been worse but I paid the higher amount in the controlled climate storage units to keep my belongings safe from the elements. When I took pictures and showed Gabrielle she informed me that they worked on the roof over my storage unit. Being that moving days are always stressful, I did not put up a big stink about it at the time but Gabrielle did Give me the number of the insurance company that U-Haul uses. I will give them a call. Thank you.

cindy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
1.0

I was told we could bring a picture of the ID of the person that was driving the truck, that they didn't have to be there. I called to confirm this, and was told this information a second time! When we got there, they said they had to have the person there on site! This added to the stress of our move. Your regional office, and booking reps need education and retrained.

Carol Ann M. 
Rating:
3.0

I had a 15 ft truck that didn't want to go into reverse unless you first put it into park. Also the dome light inside the cab doesn't work. The truck was too bouncy like maybe a rear shock needed replaced. Makes me think no maintenance is done on your vehicles.

Bernie D. 
Rating:
2.0

We scheduled a pick up for 6 pm however we were not even helped until nearly 6:30. The employees were nowhere to be found with phones ringing non stop and alarms going off while we stood in the warehouse building. Finally a guy came back and then walked away from helping us two times to help another woman who was outside. We were on a tight schedule and we were half an hour late to pick up our couch and get home for our kids bedtime.

Ashley B. 
Rating:
5.0

Young woman who checked me in, and young man who returned my equipment were exceptionally pleasant.

Terence L. 
Rating:
5.0

Customer did not leave a comment.

Dave D. 
Rating:
5.0

Kid dressed in street clothes came to my friend then me telling me that we damaged the roof on a van. Not a chance. Issues should go thru management to the customer. He had no idea what he was talking about.

Roger H. 
Rating:
1.0

The truck was filthy in the cab. I submitted a photo in my pre-check. The back had leftover items from the last renter that my son and I had to remove for the employee helping us. I submitted a complaint to dispute the charge, was informed I'd be called to reach resolution, and was not called. I was overcharged for both gas fees and cleaning fees.

Jessie C. 
Rating:
4.0

Only complaint was the digital only move out process. I missed taking photos of my unit and was out of town. An employee claimed they couldn’t help me do the check out process.

Thomas F.  |  Overall Experience 
Rating:
5.0

Very nice, reliable and affordable service

Lucy N. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
4.0

Customer did not leave a comment.

tom B. 
Rating:
3.0

I had to walk across the street to get the first truck after doing a pre-trip of the truck found that the windshield washer did not work and at that point a team member went and got the second truck from the same location across the street

Ben S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

The only employee on staff wouldn't acknowledge or respond when customers would speak to him, and walked/worked incredibly slow. But, he would do exactly what he was supposed to, even if he didn't acknowledge your presence, and would give you a receipt. So he still did his job well on a Sunday I suppose, just not a great customer service kind of person.

Nick C. 
Rating:
3.0

Steering was dangerously misaligned—never got the original truck I wanted because it was broken

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

stacy B. 
Rating:
2.0

Ran around different cities to find out the truck that was reserved was given to someone else. Caused hours of delay in the move.

Nagmita S. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
4.0

Customer did not leave a comment.

Roger K. 
Rating:
4.0

Armrest and steering wheel were very dirty. Also, the truck struggled to get up to power and then midway through our trip the check engine light came on, adding to an already stressful day.

Marvin B. 
Rating:
5.0

Having a storage unit for about a year - I never had a bit of issue about anything concerning my unit, my payment - etc. the staff was very knowledgeable and helpful with all questions and processes of procedures in their job capacity. Thanks Uhaul - I highly recommend you and would return for future needs without hesitation.

Irene N.  |  Overall Experience 
Rating:
2.0

My room was exposed to a lot of dirty airborne dust . What was it? They should have notified the tenants. Many things are ruined .

paul l.  |  Overall Experience 
Rating:
5.0

the trailer I had reserved had a burned out light. So I had to disconnect the trailer and re-hook up to another. the staff was friendly and helpful. She apologized for the inconvience.

Gene C. 
Rating:
5.0

Customer did not leave a comment.

Charlie T. 
Rating:
4.0

Customer did not leave a comment.

Frank H. 
Rating:
5.0

Customer did not leave a comment.

andrew M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H.  |  Overall Experience 
Rating:
5.0

Gabby the GM is amazing.

darlene K. 
Rating:
5.0

Customer did not leave a comment.

ED D. 
Rating:
5.0

You could use more help at the rental counter, there was only one person working at 9:00 am and she had four other customers after me. I hooked up the trailer by myself and had to waite for her to check it before I could leave.

walt G. 
Rating:
2.0

Staff was late opening store and rude upon arrival. We'd ordered several dozen furniture pads with our rental truck weeks in advance; The store had one half dozen (6 pads TOTAL) available and basically let us know we were out of luck and could try other stores--exactlly what you have time to do when you are trying to load a 26 foot truck and move across the country. This is why I ORDERED them and PAID FOR THEM in advance. Truck had construction debris in it when we got it home and had clearly just been repaired--it smelled strongly of something like airplane glue. A huge gash in the side of the truck had been repaired and was not really ready for rental. The glue was still wet and the patch wasn't very strong. Really unacceptable and have never experienced this with U-Haul before.

Cher H. 
Rating:
4.0

The length of time to talk to someone is horrible. When we picked up the vehicle it was not what we had ordered, the car hauler was bent and mangled and seemed unsafe. The final cost for the rental was a lot more than originally quoted. Not super impressed, but I guess the truck made it home safely.

david W. 
Rating:
3.0

I ordered and paid for Flat TV Covers and when we picked up. The store was out this should not have happened the day I picked we picked up the truck. Our order should have been set aside as sold. We are not impressed with our self-check of the truck upon pick. Our society needs more personal face to face service not less. (Though, We did appreciate sending the second driver a link to add his drivers license. Please hire more staff. No one should be alone to service customers!

Terry V. 
Rating:
3.0

Customer did not leave a comment.

Penney R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela G.  |  Overall Experience 
Rating:
5.0

Gabrielle was very helpful, accommodating and friendly.

Thomas K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  First Impressions 
Rating:
3.0

Had an issue with my unit being canceled and a different facility at 800 Talamadge ave Akron Ohio said they didn’t have a unit that size and tried to give me a bigger unit for twice the amount! They were not very helpful! The store at 1950 newbury in Akron was very helpful and understanding!

Penney R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander D.  |  Overall Experience 
Rating:
5.0

U-Haul was a great place to store our things. The location was convenient and the staff was extremely helpful from setup to closing out our unit!

Caroline S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grady S.  |  Overall Experience 
Rating:
4.0

Our storage unit had a significant amount of rust like material that had fallen from the ceiling. We swept it out ourselves before placing our stuff inside. There were no trash receptacles in which to dump the sweepings. In all fairness to the attendant on duty, he was working solo and he tried to encourage me to accept a better unit. Since the unit was near the loading dock we opted for the less clean one. The first-month-free was very much appreciated! Overall outstanding experience.

Thomas Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ian T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMBERTO G.  |  Overall Experience 
Rating:
5.0

The service I received while making a payment on my unit Tuesday evening 3/8/22 was awesome!

Latrecka W.  |  First Impressions 
Rating:
5.0

Had storage here close to a year. Never had any issues. Unit was the perfect size for what I needed. Anytime I dealt with staff, they were very helpful. Gabe, the manager originally helped me out. She was very polite and helped me get everything set up. I then started dealing with Shelby for a while when I went in. She was extremely polite, always working on something in the store, and doing a great job at keeping the place clean. I wish I could hire someone like her for my business. Keep up the work. Thanks again!

Chad V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

Not much to report. No major problems whatsoever. Staff was great, facility was clean and well maintained... all in all a good experience!

Christian C.  |  Overall Experience 
Rating:
1.0

Entire unit had water damage. Water pooling at the floor of the storage unit and drainage leaking from the ceiling. Unit smelled of pesticide spray. All possessions in storage are completely ruined.

Gabrielle J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debroah H.  |  Overall Experience 
Rating:
5.0

Snow was not plowed very well but we made do.

Louis Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheila K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
3.0

I am having issues with the bar lock in the door- it doesn’t slide over and the employee yesterday was no. To happy to assist me.. we finally got it slid over so that I could lock my u it but it still is not working as it should.. it doesn’t slide over to lock the unit and the employee was not helpful at all and made me consider just cancelling unit… it I have issues everytime I need it locked that is NOT OKAY.

Cara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haydee E.  |  First Impressions 
Rating:
5.0

Great facility. Always clean and bright.

Linda E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada P.  |  Overall Experience 
Rating:
5.0

My experience was wonderful. Very easy and everyone was always so helpful! Super friendly and always willing to help with any questions. My only offer for feedback would be to check the facility for moisture control,and possibly carpenter bees? Upon cleanout, we noticed some mildew smell (and saw evidence on the AC tubes) and we had sawdust from something that resembled carpenter bees on some of our items. We were not upset in any way, it comes with an older building, but just wanted to let you know. All in all we would totally use this facility again and I have already recommended it to others. Thanks!

Jennifer S.  |  Overall Experience 
Rating:
5.0

The gentleman that checked me in was polite, and communicated directions well. The only issue I had was that my card did not activate right away and the alarm went off when I opened the door.

Wayne P.  |  First Impressions 
Rating:
5.0

Only thing I would change is more light within the storage unit or the option to run extension cord for easier and safer movement within unit

Adam F.  |  Overall Experience 
Rating:
5.0

Professional and courteous service

dale t.  |  First Impressions 
Rating:
1.0

I described to the lady exactly what it was I was putting in storage she took it upon herself to pick me a unit that she assured me will fit everything I described to her... when I arrived to was no bigger than a child's closet... I explained all of the to the staff and they told me it was nothing they could do to help me.... I will NEVER EVER RECOMMEND THIS PLACE... The inconvenience they caused me and my family was horrendous. Never again... I ended up having no choice but to throw away whatever couldn't fit.... lost alot...

sonia w.  |  First Impressions 
Rating:
3.0

I have tried to call the facility for day sometime 10 times a day, they never answer their phone. Every other U-Haul I have used answers the phone to help the customer.

Robert D.  |  Overall Experience 
Rating:
4.0

Tough to find a trash can to throw small things away in. Finally found one in the restroom, but I didn’t see another one anywhere.

Michael C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kasey F.  |  Overall Experience 
Rating:
4.0

It is difficult to reach anyone via phone.

lisa W.  |  Overall Experience 
Rating:
5.0

Very informative, answered all of my questions and concerns. Kind and courteous staff.

Jacqueline A.  |  First Impressions 
Rating:
2.0

We paid $170 a month for an indoor temperature controlled unit. When we moved out this weekend many of our furniture items were damaged with rusty brown water stains. Pieces of furniture are ruined. We spoke to the worker on duty snd he said he’d make note of it. I called and talked to customer service rep and requested a claim be taken and for the GM to call me.

Jackie k.  |  Overall Experience 
Rating:
5.0

Staff at Uhaul in Cuyahoga Falls has been consistently friendly and efficient. They are knowledgeable about the products and services they sell, they helped me select the moving boxes I needed, and when I rented a storage unit, Tessa was especially helpful. Great customer service by all the staff!!

ALMA M.  |  First Impressions 
Rating:
5.0

Best place to work with for long or short term storage and moving help!! Staff is friendly and accommodating!! Used this facility for over 2 years and my items were kept safe and secure with no damage!! Thanks, Mike and Gabby!!

Diane S.  |  Overall Experience 
Rating:
5.0

Had our storage unit here for over 2 years and it was a very easy experience from start to finish. Being able to access the unit after hours was very convenient. We had misplaced our keys a couple times and they were so quick to help out! Thanks U-haul! We definitely recommend.

daniell a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEITH T.  |  Overall Experience 
Rating:
4.0

slow service

Braylin T.  |  First Impressions 
Rating:
5.0

We used the indoor facility and it was extremely clean and safe. Thank you!!

Jason K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

The facility was very Covid conscientious,clean and well maintained.The staff was very professional, extremely curtious, and very helpful.

TONY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne E.  |  Overall Experience 
Rating:
5.0

VERY PROFESSIONAL

George T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany M.  |  Overall Experience 
Rating:
5.0

The overall experience was great I would recommend I would advise a call system those days that Uhaul location is short staff just because the wait time can get really ridiculous I've waited 45 minutes before just to swit h the Uhaul storage unit size. Great promotion idea would be pay Uhaul fee on time for like 3months get that 4th month free etc.

Annette S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gladys W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joanna C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather F.  |  First Impressions 
Rating:
5.0

Very very pleased all the way around with employees - truck - and storage area. I rate U-Haul with a 10 out of 10. Very pleased. Thanks.

Irene N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa W.  |  First Impressions 
Rating:
4.0

The supervisor initially tried to double charge for the "first month free" wanting me to have the month of June as a no paying month. (pay two months upfront). However, I'm on a fixed income and could not arrange other bills accordingly. The store quoted me "$100.00" a month but in actuality the monthly cost is "$128.00." They refused to send me the appropriate invoice for payment the month of May until I filed a complaint. I have yet to receive an invoice for my "July 2021" payment.

linda f.  |  First Impressions 
Rating:
5.0

This UHaul facility, in Cuyahoga Falls, made it easy to move. All of the employees are efficient and helpful. They treated me with respect. Even when there was a small issue with a start date, it was resolved immediately - on the spot. If you need to store or move, this is the place to go.

Albert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REMBERTO G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gladys W.  |  First Impressions 
Rating:
4.0

My only complaint was in the winter time my unit stunk like an old rubber belt burning and some of my items toward the top had dark brown grease looking drips on it. Nothing that couldn’t be wiped off, it just smelled awful.

Kristin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
5.0

So far so good!!

Leia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CECILIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE H.  |  Overall Experience 
Rating:
1.0

I only had my unit for 6 months and every single time I came to the unit my swipe card did not work even though I was told it would, It said I needed to be checked in so I would have to walk all the way around the building to the office where I originally got the unit and every single time no one was there. On my move out day June 1st 2021 my movers showed up at 9am and it was supposed to be open at 8am, I had to walk all the way down and around the building to find no one in the office again, I was very frustrated because I was paying the movers by the hour so it was wasting more of my time and money. I understand if they are understaffed but it is absolutely unacceptable for them to not have anyone supervising that desk when customers are coming in. I am very displeased with my experience and will not be using uhaul storage again.

Jasmine P.  |