Customer Reviews for U-Haul Moving & Storage of Dade County

3304 reviews

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Cab of truck was dirty. Needed to be cleaned. I ended up cleaning it so I would not be charged for it when I returned the truck

Ronald P. 
Rating:
1.0

My experience was horrible, I was sent to a location where there was no one to be found, I wasted time. Then I had to go to another location to get the truck, and the customer service was terrible, she hardly spoke and as I was driving away they told me someone's belongings from the office where left in the car. I would never recommend anybody this service. I didn't like it. I would NEVER pay for it again.

PABLO A. 
Rating:
4.0

Customer did not leave a comment.

ELIEZER R. 
Rating:
1.0

I've been renting from this location for several years and this is the first time I've had such a problem with the service and equipment. I won't ever go back to this location to rent a van.

GREGORY N. 
Rating:
5.0

Great service easy drop off.

David B. 
Rating:
3.0

Customer did not leave a comment.

SIDNEY H. 
Rating:
1.0

first van received had traces of human feces, a replacement was given. Half way through the rental day I get a call from the uhaul office that the truck was reported stolen and I needed to return it ASAP. Completely messed up my schedule for the day.

Phillip K. 
Rating:
4.0

Leave the truck with some fuel.

MARC J. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
1.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

SUPER NICE!!!!!

FERNANDO P. 
Rating:
1.0

I will never ever recommend none of my family or friends to come to uhaul customer service is very horrible trucks not clean and sanitize

Debra F. 
Rating:
4.0

Customer did not leave a comment.

Willie P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

The vehicle was dirty ad fuck inside!!!!!

LEROY J. 
Rating:
5.0

Return to different location

BARBARA M. 
Rating:
5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

KARLA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph T. 
Rating:
5.0

The general manager was excellent, great attitude and very helpful!

Denisa C. 
Rating:
5.0

Customer did not leave a comment.

courtney H. 
Rating:
1.0

The van was very dirty, the two front tires where very low, the right view mirror was broken, the inside the van was very dirty. I had to used my own cleaning products to clean that nasty van

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Customer did not leave a comment.

douglas P. 
Rating:
1.0

The customer care, attention, and service has been poor through out this entire process. It's almost as if the employees know less than the customer (both NYC and MIA). What's worse, instead of admitting they don't know an answer to a question and saying they will find out; they provide inaccurate information that someone else refutes with more incorrect information. A never ending cycle. Will make sure not to recommend cross country services to anyone I know.

Daniel F. 
Rating:
5.0

Awesome attention and customer. The afternoon team is friendly and welcoming. Awesome experience. Thank you

DENIS L. 
Rating:
5.0

Customer did not leave a comment.

Rene M. 
Rating:
3.0

I had a negative experience, my credit card I used inside the store was over charge. But after I spoke with the manager he solved the problem and I was credit back on my card.

GALE R. 
Rating:
5.0

Staff very helpful. The new processing is a little intimidating but the staff made me feel at ease.

LEROY L. 
Rating:
5.0

Customer did not leave a comment.

edna t.  |  First Impressions 
Rating:
1.0

Customer was bad. We arrived there a lady was at the door not one time did she say can we help you. All she said to use was leave the keys in the uhaul and I'll check it in. Then she didn't check it until the next day after calling asking when was we bring the uhaul.

SHARTONYA S. 
Rating:
1.0

Basically the lady lied about the rates the plan everything the mileage when I got back to return the truck it was a lot more than we talked about or agreed about or on the first set of paperwork they threaten to call the police on me which is a shame because I'm used you guys a lot maybe not in my name but but I will never go to that location again no one was wearing masks while they had them on but not covering their face The truck was really scary to drive it kept pulling to one side of the street found out that the tires were almost flat only had 20 pounds passenger front 30 pounds and passenger rear after I pump them up at my shop The truck was a little better but there was a check engine light on the truck got very bad gas mileage it would not shift into the higher gears even though I had it in overdrive and everybody work there made me feel like a piece of shit and they were kind of intimidating definitely would not recommend it worst Experience I ever had with a rental company you will never see me again

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

ANDRESA P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
1.0

Customer did not leave a comment.

HAROLD A. 
Rating:
5.0

great service, no waiting

max C. 
Rating:
5.0

Nothing everything was perfect I appreciate well respectful people with kind hearts & that's what I've received from each & every one of them thank you I'll be returning again with a pleasure Ps Takela

TAKELA A. 
Rating:
4.0

Customer did not leave a comment.

Britonya G. 
Rating:
4.0

Customer did not leave a comment.

Genaro S. 
Rating:
4.0

Customer did not leave a comment.

Andre J. 
Rating:
2.0

The rental unit size provided was not the rental unit size contracted for.

alina k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILLIAM ANTHONY P. 
Rating:
1.0

Please have workers trained for customer service. The were rude, unprofessional, disrespectful not only to me to other customers as well. It took them almost 1 hr. to complete the rental process because they did not explained the steps. Facial expressions, high pitch talk. There must be people willing and able to work respectfully.

Nancy L. 
Rating:
3.0

Long wait line. Short staffed. Considering it is a busy weekend, as a customer I would expect additional staff to be helping.

Andres M. 
Rating:
5.0

Customer did not leave a comment.

ANGEL P. 
Rating:
3.0

Customer did not leave a comment.

Abraham S. 
Rating:
5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
1.0

The van I had had no ac the passenger review mirror was broken

TASHIKA J. 
Rating:
5.0

Amazingly quick check out. Loved the drop off!

Rory W. 
Rating:
1.0

all staff do not drink respectfully to customers, they use their cell phones while customers wait. on the return nobody takes the transport

IVAN E. 
Rating:
3.0

I was charged for two days while I used the truck only one day.

MATHEUS D. 
Rating:
5.0

Customer did not leave a comment.

PAULINE M. 
Rating:
1.0

The person in the desk was rude and not professional. They gave me the trailer heavier to my Van and asked for less heavier and newer and she didn't gave me a new trailer and less heavier. This place I don't recommend to anyone. Thanks.

DAVID P. 
Rating:
3.0

Had wait for someone to check in truck. No one showed up. I took a picture of gas n mileage. Finally I left.

EDUARDO F. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

SOLEDAD R. 
Rating:
2.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

ALEXIS M. 
Rating:
5.0

All is great no problems !

HECTOR M. 
Rating:
2.0

Customer did not leave a comment.

Najm S. 
Rating:
5.0

Customer did not leave a comment.

JACOTTE P. 
Rating:
2.0

I wasn't given my dolLy. I made a reservation and still had to repeat the same information and give my card again. Very frustrating because I was in a hurry and lost 30min duplicating work I did at home so my experience on-site would go faster.

Keith W. 
Rating:
3.0

General manager wasn't as helpful as she should

ALEXANDER G. 
Rating:
5.0

Customer did not leave a comment.

SANTOSR R. 
Rating:
5.0

very attentive staff, the location was very well organized, my check out was smooth, returning the van was even smoother, thank you

emma S. 
Rating:
5.0

Customer did not leave a comment.

NELSON T. 
Rating:
5.0

Very helpful,and complete knowledge about all the equipment that you may need to make your move a smooth success.

aaron W. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

CHANDRA E. 
Rating:
5.0

Thank you !

Phoebe O. 
Rating:
5.0

Again not much needed to improve. The man who checked me in was so super fast, polite, and helpful. He was a big black guy And he was awesome. I wish I knew his name - I returned a 10' truck around 5:30pm on Thursday may 13, 2021

CHANDLER H. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
5.0

Customer did not leave a comment.

KYELI C. 
Rating:
2.0

Customer did not leave a comment.

Cieundra B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL C. 
Rating:
1.0

My worst customer experience. Pulled into line of trucks in the return line. After 10 minutes of no movement, I got out and saw all trucks empty. No employees outside, only confused customers. Went inside and saw young lady sitting on a chair playing on her phone. She never looked up. When I asked if anyone worked there, she said yes, but she couldn't go outside. I would have to find the lady outside. No luck. I had to unhitch trailer and dump it myself. Another customer did the same. This took over 30 minutes. Finally, a saw a lady with a line of people. She had bad attitude. Eventually signed me out without ever inspecting the trailer. Equipment was all over the parking lot. Place is run by rude idiots.

John P. 
Rating:
5.0

I rented a truck on Thursday and Saturday,, Had the same sale lady> She knows her stuuf> Everybody loves her skills in operations. Hope she is the manager. Please check my contrate to see who she is.

DAVID N. 
Rating:
5.0

Can 't remember his name ... might have been Willie ... but the manager there was excellent. A real asset to your company.

JOHN B. 
Rating:
5.0

Thank for all your help during this time.

WALQUIRIA F.  |  Overall Experience 
Rating:
1.0

Management and staff at this location (U-Haul Moving & Storage of Dade County, 5341 NW 7th Ave, Miami, FL 33127) were incredibly unhelpful. The manager, Willy, would tell me to call back later every time I spoke to him, but when I called back no one would answer the phone. I would call 20+ times over the next few hours but no answer. If by chance someone did pick up, I'd ask for Willy but they would say that he's busy and would call me back, but he'd never call back. I would strongly encourage Uhaul leadership to look into this location's management. My experience is in line with the bulk of feedback shared on Google Reviews, and it's a shame that the team is not being held accountable. I will likely never use Uhaul again based on my experience with this store.

Nabil S. 
Rating:
1.0

Did not help unhooking the trailer.

Long P. 
Rating:
1.0

Change all of the employees

CARLOS W. 
Rating:
1.0

Improve communication among staff, proper follow up

Nancy V. 
Rating:
1.0

Get a completely new staff. The store closes at 7pm, and I arrived at 6:30 to return the truck. I was met in the parking lot by 6 other families who were all upset that the no one was there to help them. I immediately tried calling customer service to report the situation, but was on hold so long that customer service ended up closing before I could speak to someone. I then used the 24/7 return, and to my surprise I witnessed 4/5 women come out of the white door from the rear of the building and run across the parking lot, get in a car and leave. Moral of the story...they were in the building with the doors locked and the lights off. They refused to assist any of the 6 families that arrived over 30 minutes before closing.

Charvielle C. 
Rating:
5.0

Customer did not leave a comment.

Skipp W. 
Rating:
3.0

Customer did not leave a comment.

ALEXIS M. 
Rating:
1.0

The Worst uhaul location ever I will never return ...I was charged for fuel even after I filled the truck up smh

CHRISTOR M. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA C. 
Rating:
1.0

I was rented a defective van. Only have it for about 15 minutes. Returned it now I have a big charge of $157 on my credit card. I was never offered $50 because the van I reserved was no there. I feel like I was taken advantage of at this store.

MARK H. 
Rating:
5.0

Excellent customer care check in and check out

PHILLIP J. 
Rating:
5.0

Everything was good

DAVID O. 
Rating:
2.0

Staff rude with attitude . Rude answers and waited more than 32 minutes there to drop off the van. Don't go there.

RAFAEL W. 
Rating:
5.0

There was a dead rodent in the truck, other than that everything was fine

Florance S. 
Rating:
3.0

Customer did not leave a comment.

RALPH C. 
Rating:
1.0

long wait to receive my truck which made me late, since it was time sensitive

Bryant D. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

Wade M. 
Rating:
1.0

System was down when returning the equipment, that was Sunday April 18th, however the system was down when checking back the equipment, the person at the site stated I would receive the contract via email when system is back on. I was charged through April 21.

AMIR R. 
Rating:
5.0

Customer did not leave a comment.

INOCENCIO T. 
Rating:
5.0

Friendly, fast service!!!

Grainne B.  |  Overall Experience 
Rating:
4.0

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn’t do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn’t even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

MANUEL SYLVESTER M.  |  First Impressions 
Rating:
3.0

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Sheronda M.  |  Overall Experience 
Rating:
1.0

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Brice L.  |  Overall Experience 
Rating:
1.0

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Dino F.  |  Overall Experience 
Rating:
4.0

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Lewis W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MARINA M.  |  Overall Experience 
Rating:
5.0

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Hernando F.  |  Overall Experience 
Rating:
4.0

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

MYRA H.  |  Overall Experience 
Rating:
4.0

Good service; even on the phone.

idella p.  |  Overall Experience 
Rating:
2.0

When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.

jacqueline p.  |  Overall Experience 
Rating:
3.0

Not bad

Alexa A.  |  First Impressions 
Rating:
5.0

Once I needed to go later than 7 pm but it was closed

DANIEL T.  |  Overall Experience 
Rating:
3.0

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Denise W.  |  First Impressions 
Rating:
5.0

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  First Impressions 
Rating:
5.0

Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.

Hazel C.  |  Overall Experience 
Rating:
5.0

A great way to store things. Really happy with Uhual.

David D.  |  Overall Experience 
No reviews have been submitted for this location.

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