Customer Reviews for U-Haul Moving & Storage of Dade County

3,745 reviews

5341 NW 7th Ave   Miami, FL 33127
(@ Nw 54th St)

(305) 795-1170

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(305) 795-1170

5341 NW 7th Ave
Miami, FL 33127
(@ Nw 54th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was good

Artis P. 
Rating:
5.0

N/a

Nelcie E. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

madeline C. 
Rating:
5.0

N/A

MILDRED B. 
Rating:
4.0

Nothing has to be done, keep up the great customer service 👍🏿

ALIX J. 
Rating:
5.0

Good job

James J. 
Rating:
4.0

lovely people and talkative.

Gareth M. 
Rating:
4.0

Customer did not leave a comment.

steeve R. 
Rating:
5.0

Everything was very professional

Ernesto O. 
Rating:
5.0

Customer service was excellent. Fast and friendly, always come here when I need to rent a truck . Keep up the good work

James S. 
Rating:
4.0

I don't know. I had a very good experience. With the use of my mobile phone, I was literally out of the U Haul store in minutes.

Luten T. 
Rating:
5.0

Customer did not leave a comment.

Odalys G. 
Rating:
4.0

Everything was great

Dennis J. 
Rating:
5.0

I cannot stand the new procedure to go on line and add the mileage then gas. We have been renting forever and realize put gas before parking..

THERESA P. 
Rating:
4.0

Utilize space better. They were very courteous and polite. They were very hard working gentlemen. The only thing we noticed was they didn't load items in an efficient order so there was a lot of holes that could have been filled better.

JUSTICE M. 
Rating:
4.0

Ryan was the best! Very professional, great customer service and was able to support us with everything! Thank you all for making this experience so much easier!

Juliana D. 
Rating:
5.0

Customer did not leave a comment.

Myriam B. 
Rating:
5.0

Great staff. Helpful , knowledgeable and great customer service. These days its hard to find "Good Service" these ladies were extremely helpful. Made my move easy .

Sandra B. 
Rating:
3.0

The service personnel was nice and accommodating, however the inventory (trucks, vans,..etc) weren't available despite having made a reservation. Highly disappointed.

Clifford W. 
Rating:
2.0

The people that are inside are the reason for the low score. Reason being the day I needed a trailer I first called to see if they had any as I been to this location and they have SEVERAL. However, this time one of the ladies in the front answer and said they have nothing available and to look at another location but then I called another and they told me this location had the trailer available and then I want online and booked it. I don't like the fact that they lied to avoid work. And then when I get there they claim one computer was working so there was a massive line of people waiting to check in and out. Merrill outside tho is the only reason I give above 1 star. He's really nice and help lock up the trailer. As that day it was raining but he was still out there helping people.

Christopher A. 
Rating:
3.0

Requested pick up / reserved a different location 2 weeks in advance, they made me go 45 miles away to pick up, had to spent more in gas no only for the truck, my personal car too. In top of that when dropping of the truck, I was charge for extra miles.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Cherly J. 
Rating:
4.0

Customer did not leave a comment.

Dontrell S. 
Rating:
5.0

Amazing service and great team. Highly recommend

Giacomo P. 
Rating:
5.0

Customer did not leave a comment.

jorge C. 
Rating:
5.0

Customer did not leave a comment.

Elvin Z. 
Rating:
5.0

Customer did not leave a comment.

FLORANCE S. 
Rating:
5.0

Customer did not leave a comment.

Karim R. 
Rating:
5.0

Customer did not leave a comment.

Kristijan J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO G. 
Rating:
4.0

Customer did not leave a comment.

LEDRUE L. 
Rating:
5.0

The staff at I-Haul Dade County are always helpful and kind. Best U-Haul experience I've had.

William W. 
Rating:
5.0

Customer did not leave a comment.

Guilherme B. 
Rating:
5.0

Fast, well organized and friendly service.

THERESA P. 
Rating:
5.0

Very friendly and professional workers I recommend 100 %

Kendra R. 
Rating:
5.0

Great

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Alain E. 
Rating:
5.0

That old guy received was very helpful i like him because able to talk good job and thank you

Trobner E. 
Rating:
5.0

just the way i like it fast and easy in and out everyone is nice .great communications

paul L. 
Rating:
3.0

I was given a track with no gas and 1800 miles over what the contract said. Had to call customer service to have this problem fixed

MARCOS C. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
3.0

They key return was hard to find as it was not as pictured on the site and was a drop box on the building which was not easily seen.

Kimberly M. 
Rating:
5.0

The two young ladies at your office treated me with kindness & respect. They are definitely a major asset to your organization. Respectfully, Daniel Torres C.E.O. Lighthouse Business Capital, Inc.

DANIEL T. 
Rating:
2.0

In general, I am satisfied with U-Haul's work, specifically with its part when I ordered a track by phone. However, the office staff where I picked up the truck was trying to cheat on me, moreover, cheat on trifles. Specifically, when I took the truck, its odometer was 8042, not 8039, as outlined in the initial receipt. Then during the return, the staff demanded to refill the truck with gas for $30, even though my ride was only 8 miles. If you need proof of this, I can share a recorded video filmed when I picked up the truck and returned it. Best regards, Evgeny Ryzhov

Evgeny R. 
Rating:
4.0

Customer did not leave a comment.

Jose P. 
Rating:
1.0

Most of the associates were very nice. But they didn't know the truck was even there in the morning… almost sent me somewhere else…the mileage was wrong… the tire pressure sensor on the van was going off and I asked to fill it up before leaving and the response was that it wasn't working. So I had to do it myself. At checking the associate in the office said I needed to drop off the van to to associate outside after I had done the self drop out—he then (super nice guy) told me I didn't and I wasted 30 min in that process.

Mario W. 
Rating:
5.0

Customer did not leave a comment.

Vivian T. 
Rating:
5.0

Nice costumer service

Hector C. 
Rating:
2.0

I had a truck and trailer rental. No associate help locate the truck and the trailer or hitch the trailer onto the truck. They lack customer service. They no longer go out to the truck with you to verify information is just as it appears on contract. I had to take a video and pictures from around the truck and trailer for my self, in case they wanted to place damages that where already there.

VANESA B. 
Rating:
3.0

my car was vandalized in at the unit parking

Ernesto C. 
Rating:
5.0

Customer did not leave a comment.

Vivain P.  |  Overall Experience 
Rating:
4.0

roach in the van

Guillermo R. 
Rating:
1.0

Customer did not leave a comment.

Oscar L. 
Rating:
3.0

Uhaul need to put roach bombs in they re trucks because I did find roaches insides

kevia G. 
Rating:
5.0

Customer did not leave a comment.

Osmany F. 
Rating:
5.0

This was the only uhaul out of the three I had to go to that came through with my truck after NMB and NM took my reservations but didn't have any trucks. Uhaul overall disappointed me and hurt my family and caused my move to the most stressful in my life!! I will never trust UHAL with a reservation ever again!

Carmen J. 
Rating:
5.0

Customer did not leave a comment.

SHANIKKA T. 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  First Impressions 
Rating:
5.0

I congratulate the person who treated me wonderfully courteous and very special Thank you

noel G. 
Rating:
5.0

I returned the trailer early, the next day I was called asking when I would return the trailer!

Jesse M. 
Rating:
4.0

Customer did not leave a comment.

Tamia C. 
Rating:
3.0

Customer did not leave a comment.

RODNEY J. 
Rating:
4.0

My reserved Truck was not available at pickup. I had to take a smaller truck. Upon return of the truck, I was late due to the early time it took me to complete my moving in a smaller truck. I asked the Front clerk for a discount due to the smaller truck or to waive the 2nd day charge since I was late on the return. Nothing offered! Very disappointed.

David S. 
Rating:
5.0

Customer did not leave a comment.

DRIMAR C. 
Rating:
5.0

Customer did not leave a comment.

Ihosvanny M. 
Rating:
5.0

Customer did not leave a comment.

Vivian T. 
Rating:
5.0

Customer did not leave a comment.

THAIS B. 
Rating:
5.0

Customer did not leave a comment.

Felix A. 
Rating:
4.0

Customer did not leave a comment.

Enio E. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
5.0

I had a good experience at this location. I recomend this place. Every body was friendly and helpful.

Alberto G. 
Rating:
5.0

The entire process was very smooth.

Carolina R. 
Rating:
5.0

Customer did not leave a comment.

Sbeyde R. 
Rating:
3.0

I had to drive back from Brooksville, Florida, a distance of 315 miles, to return the truck that I rented in Miami. Your company could not find a truck for a one-way trip, and this was a major inconvenience and expense.

EDUARDO A. 
Rating:
3.0

Customer did not leave a comment.

renel A. 
Rating:
5.0

I'll just Leave the truck close to the exit

VALDEMAR R. 
Rating:
5.0

Customer did not leave a comment.

Dale O. 
Rating:
5.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

I'm not sure if it was the equipment or my truck. I replaced the Auxiliary fuse to have trailer lights. I drove from Miami to Jacksonville, Fl without caution lights, brake lights, or turn signal lights. At night I improvised with stick on lights from Dollar General...I made it without a ticket. AGAIN, not sure if it was the equipment

Shan M. 
Rating:
5.0

👌👍

BEVERLY R. 
Rating:
1.0

I reserved a 9' Cargo van well in advance and unfortunately it was not available when I went to pick it up.

edwin D. 
Rating:
5.0

Good people

terry D. 
Rating:
1.0

Please don't gaslight the customer and Penny pinch a corporate client

MIKHAIL Y. 
Rating:
5.0

u-haul #1 in customer service, never change for it.... a 100% loyal customer satisfied

oscar N. 
Rating:
5.0

Customer did not leave a comment.

Sheba S. 
Rating:
5.0

Customer did not leave a comment.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

HARMON W. 
Rating:
3.0

I am not satisfied I was told something that made me waste a lot of time and gas. I was told if the drop off address was left blank I could drop the trailer anywhere, that was not the case!

Philipe L. 
Rating:
5.0

Crystal is great her customer service is amazing she is the only one in this office who doesn't have a nasty attitude keep her she makes that store Pleasant

SOLOMON S. 
Rating:
5.0

Same service you guys, give everyday, the customer are great.thank again for your service guys may good bless you.

GUIMY D. 
Rating:
5.0

there very friendly ad very professional i will recommended 100% this location, sincerely a very satisfied loyal u-haul customer oscar

oscar N. 
Rating:
5.0

The staff were very helpful and friendly, they explained what i had to do with my rental so i understood everything. I really did appreciate their help and am grateful for their help that made my day go by better.

Antonio A. 
Rating:
1.0

Have an alternative to returning after hours. The link was down and I had to leave vehicle without signing in and come back the next morning; after being on the phone with customer's service who main words was "there's nothing I can do".

PORTIA H. 
Rating:
4.0

Only issue they didn't had the 2 utility dolly so I had to purchase both but trailer was clean and well maintained

EUSEBIO D. 
Rating:
5.0

Staff was helpful, knowledgeable and friendly. Picking up the moving truck was simple. This experience allowed my moving experience to be swift and easy.

Latribia H.  |  Overall Experience 
Rating:
5.0

Returning the trailer, it would have been nice to have the "online return" better highlighted -- I waited about 30m to return in person until I saw that I could disconnect the trailer and take a few pictures to complete the return. Perhaps add a QR code to the rental contract? Maybe have staff mention this option during pick-up.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Safiyah D. 
Rating:
5.0

The 24/7 customer return box is not secure. So I have to wait an hour to return the keys.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

ARAMIS I. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
5.0

I came in looking for my truck and Willie the store manager saw me looking lost and just took care of me! The whole process was smooth, the staff was fun and helpful and this will DEFINITELY be my U-Haul location for the future! :)1

TASKEEN A. 
Rating:
5.0

Customer did not leave a comment.

gaea europia r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thierry D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermaine J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFRI P.  |  Overall Experience 
Rating:
2.0

My storage room was scary. It was like the silence of the lamp type of room. Black sticky paint and the floor has holes it’s perfect for rats and insects to enter. The floor is always wet cause there is water leak from the AC. That’s a safety issue right there. The personnel was nice and friendly however I always felt you have guys walking around waiting for a tip! I had a one month free so I what can I expect really.

Victor G.  |  Overall Experience 
Rating:
2.0

Me mudé de Houston a Miami cuando llegue al lugar de almacenamiento no tenian disponible 10×15 que era el que me avian dado por la renta del camión. Después me dieron otro en otra localidad no lo pude usar porque las escaleras del local tomaban un gran pedazo del almacenamiento tampoco tenía los pies de altura que me dijeron. A sido una mala experiencia no tener un almacenamiento para poder descargar mis cosas del camión.

reinaldo G.  |  First Impressions 
Rating:
3.0

It has no elevateor inside to move faster i have to carry heavy bag to the ground floor

Alfred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred P.  |  Overall Experience 
Rating:
3.0

Enable elevators for the 2nd floor

PEDROJ V.  |  First Impressions 
Rating:
5.0

Uhaul acted in a professional manner at all times. I would recommend them to anyone. Thank You, E. Barry Kamensky

EUGENE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TARRELL D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANA H.  |  Overall Experience 
Rating:
5.0

Willie and his crew were extremely helpful and polite. Would recommend them highly!

Jessica F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kingtrawn b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kingshinika M.  |  Overall Experience 
Rating:
4.0

There was a water leak on the floor and my mother slipped. We informed the staff and the staff quickly fixed the problem. Other than that my experience was good.

Latribia H.  |  First Impressions 
Rating:
2.0

First time renting from self storage and my husband’s leg got trapped to the rotted wooden floor. His little finger got damaged while he tried to remove himself out from the hole. My husband had to be rushed to the hospital. At first, when I came to the office, the customer service was laughing at me and not taking me seriously while my husband was in pain. I feel it is negligence from the company for not inspecting an unit for safety before renting it out and unprofessional from the customer service from laughing while someone got an accident.

JOVIANE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S.  |  First Impressions 
Rating:
5.0

The manager and staff are so helpful and friendly! My experience made a very stressful move so much easier. Thank you!!

KARLA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edna t.  |  First Impressions 
Rating:
2.0

The rental unit size provided was not the rental unit size contracted for.

alina k.  |  First Impressions 
Rating:
5.0

Very good experience dropping off equipment and using a storage unit. The manager is so helpful!! Moving is no fun, but my experience made it so much more bearable!!

KARLA B.  |  First Impressions 
Rating:
5.0

Thank for all your help during this time.

WALQUIRIA F.  |  Overall Experience 
Rating:
5.0

Friendly, fast service!!!

Grainne B.  |  Overall Experience 
Rating:
4.0

The staff were all helpful and did whatever they could to accommodate us. I had a great experience except for one detail which was not the fault of the employees at the store. When I called to reserve the storage unit I spoke to someone at the call center. This gentleman was very impatient and he kept cutting me off when I tried to speak. I explained to him that I was looking for a ground level unit because I had knee surgery and couldn’t do stairs. He told me that he only had a 2nd floor unit and assured me multiple times on the call that this storage facility has an elevator and that I should be fine. That was a lie. I couldn’t even change my location because there were no other spaces available at other locations. I had to carry all my belongings up 2 flights of stairs with a bad knee. I believe that this situation could have been avoided if the gentleman had a little empathy and love for his job.

MANUEL SYLVESTER M.  |  First Impressions 
Rating:
3.0

My storage unit was riddled with mice and their droppings. I didn't have any food items for them to eat like i was advised, yet the were in boxes eating my books. Also, even with insurance the items are irreplaceable where i thought they would be safe packaged away. That was not the case! Label me Disappointed!

Sheronda M.  |  Overall Experience 
Rating:
1.0

Staff absolutely useless and careless. Probably the most disrespectful experience and the worst memory. Will surely totally forget about this company for furniture need. I only hope this kind of experience is only happening at that location (which is apparently not the case based on what another customer was saying while being there). Good luck! you have a very long way to go if you want to be competitive in Customer Service experience.

Brice L.  |  Overall Experience 
Rating:
1.0

Bad customer service from one associate who lacks appropriate social skills and was unwilling to assist, will not return to this particular location.

Dino F.  |  Overall Experience 
Rating:
4.0

My only complaint is that I was not able to access my storage space in the evenings or very early in the morning.

Lewis W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MARINA M.  |  Overall Experience 
Rating:
5.0

This is a very good branch, excellent attention and very kind and helpful staff, management is always ready to supply your necessities immediately. Best regards, Hernando Forero

Hernando F.  |  Overall Experience 
Rating:
4.0

Someone tampered with my lock. However, they were not able get into my unit. I had to change my lock because my key didn't work. Other than that no problems. Need to warn employees about that.

MYRA H.  |  Overall Experience 
Rating:
4.0

Good service; even on the phone.

idella p.  |  Overall Experience 
Rating:
2.0

When I arrived at the location to obtain my storage unit, and drop off equipment there was total chaos in the facility. 2 staff members had their pre-school/grade school children running around.

jacqueline p.  |  Overall Experience 
Rating:
3.0

Not bad

Alexa A.  |  First Impressions 
Rating:
5.0

Once I needed to go later than 7 pm but it was closed

DANIEL T.  |  Overall Experience 
Rating:
3.0

Customer service rep was friendly, and knowledgeable but given instructions on how use storage system was not given in appropriate manner and to many down units! Upgrade unavailable Will be moving

Denise W.  |  First Impressions 
Rating:
5.0

They went above and beyond to help us get our belongings into storage.

Jacquelyn E.  |  First Impressions 
Rating:
5.0

Had a fabulous experience from Doug in Jersey who picked up my uboxes to the staff in Miami. They were excellent, professional and friendly For an out of state move the prices were reasonable.

Hazel C.  |  Overall Experience 
Rating:
5.0

A great way to store things. Really happy with Uhual.

David D.  |  Overall Experience 
Rating:
1.0

Very expensive units .. need to Lower your prices ...staff is not alert they are day dreaming. 💰🔑 won’t Recommend no one

Adam D.  |  Overall Experience 
Rating:
3.0

This is a general comment for UHAUL overall, not specifically the Miami location- your customer service is generally poor and the experience is very unclear. There's no easy way to track whats goingon

Andrew D.  |  Overall Experience 
Rating:
4.0

The your policy’s for not being able to contact the store directly cost me money. We tried to contact the store for pick up for 3 weeks no return calls. Warren was the saving grace for that store.

samantha h.  |  Overall Experience 
Rating:
1.0

This facility is by far the worst Uhaul location with which I have ever dealt. They do not return phone calls, ever pick up their phone or communicate status or changes to a contract. Horrible...

PETER J.  |  Overall Experience 
Rating:
5.0

tks , the best staff

Jose B.  |  Overall Experience 
Rating:
5.0

The location was convenient for what I needed it for. The only thing I took issue with was the pricing, but I was in a bind and had no choice but somebody should really evaluate that fee schedule.

Wayne J.  |  Overall Experience 
No reviews have been submitted for this location.

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