The gentleman that helped was amazing person thr woman was a little bossy to the guy nut he did not seem to mind but it bothered me
PAUL BCustomer Reviews for U-Haul Moving & Storage of Dakota Ridge
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The overall customer season very poor. We had booked a reservation for 7 days rental of a pickup truck for hauling a trailer. We where told they had one and that hauling a trailer would be no problem. This reservation was made the day before me pucked it up on Monday. However upon arrival we where told by the women behind the counter very rudely that it had changed to 3 days. When we asked what time to have the vehicle back on the third day by she said the same time you rented it because they have other customers waiting for it and they are very busy. Which meant because we rented it at 8:45am for pick up meant that we only had the vehicle for 2 days not 3 day or even the week as promised. She was very short with us and demanded to know weather or not we would take the vehicle immediately after delivering the bad news. We agreed and were told the truck had a full tank of gas however when we turn on the vehicle it the truck had a half tank of gas. And my husband drove it home and took a picture as proof of the dash and the gas gauge, just as the paperwork had suggested we do with anything amiss with the vehicle. After we got home we had to return to the u-haul store again because there was a lock on the tow hitch that was not removed. The same women waited on us again and again she was very rude and she yelled at my husband and was refusing to unlock the tow hitch claiming that she did not know we were towing after we had called and explained what were towing and where when the reservation was made.He explained what we where towing why and where again. She yelled at him she did not know what he was hauling and it cpuld be anything suggesting my husband was lying. My husband has rented from this location many times and he has hauled this same trailer each time. He explained that to the women and she still gave him a hard time but eventually unlocked it after my husband had to pled and agrue with her. When we returned the vehicle on the afternoon of the second day. My husband filled the tank to the same amount as when we had rented it, half full. When he explained the situation and why it was only half full. The same women again was waiting on him again and she again gave him a a fight over weather or not the half tank was ok to turn it with it. Even though he had a picture she claimed it was not timed stamped did not count. She again yelled at him in front of other customers this time. My husband agreed to let her charge him for whatever she felt she needed too and when she finished yelling at him she finally said she would not charge him. She also felt it was nesscary to mark in his file that he was a difficult customer. This kind of customer service is extremely poor and the fact that female employee felt thw need to argue and yell at my husband was completely unacceptable.This whole situation was very poorly handled on the part of this employee and should have never have had to been a fight for either a prebooked reservation nor the use of the vehicle when it had been confirmed before the booking that both the alloted time and purpose for the of the vehicle was approved. We will not be doing business at this location again. And we hope that this situation will be adresssed.
Kim RWorked with a very nice guy.
Steve HGentleman who checked me in was great. Friendly, answered my questions and got me checked in quickly. The gentleman who was there when I returned the uhaul looked like he was having a bad day. Not friendly, not personable and was not very communicative.
Frieda CTrailer was dirty with debris inside the bed. I returned it cleaner than when I picked it up.
Keith CThe communicated online price of $19.95 somehow turned into $109 for a 4 hour rental. Tell me how that makes sense. Returned the vehicle at 4:50pm and was told I needed to do it through mobile app because they were already closed (they close at 5pm). I would never pay $150 for 4 hours of rental - that makes no sense at all. You guys are losing my future business with this unacceptable behavior and price gouging tactics.
Heidi PYour representatives need a better system for helping to locate possible convenient locations. My truck had a maintenance issue, but luckily one of your representatives called me two days ahead to let me know. I’m the one who really did the research to find possible places to pick up a truck and it was still difficult for your representative to find the location without me getting the actual exact details. Luckily, the location turned out to be a good one for us and everybody was very helpful and that is a great location to Dakota Ridge for picking up and dropping off a U-Haul.
Elan SWhen you’re checking in and trying to get ahead by taking a photo of your front and back of the ID that portion of the app is extremely clumsy and unreliable I got through all of it and when I got to the front of the line the clerk said nothing was showing so all the work I did on the app was for nothing cause I had to start all over with the person behind the desk needs help
Mark AN/A
Daniel BThe gentleman working was super helpful
Jenae RHave the person that waited on me at pickup get rid of the attitude. Quit if you don’t want to be there!!
Kerry SAbsolutely great service and staff. Clean facility, excellent management, and mu Ubox and 5x8 trailer rental were perfect. Thanks!
Malcolm JDakota Ridge management and staff are excellent.Extremely helpful, reliable, and trustworthy. The facility is clean and well organized. Very impressive.
MALCOLM JWent well.
Robert LThe man helping us was great. He explained everything clearly. A true professional!
Raymond GDrop prices.
Uwe SThis location is EXCELLENT! Pick-up and return of the truck were very easy and the two gentlemen I worked with were very friendly and professional. Thanks!
PATRIC MAbsolutely great experience. Employees were very helpful, respectful and professional hard to find nowadays.
Jo Aease up on the number of dollies that can be rented. We were only allowed 1 when we needed three. There were 4 others that could have been rented. When we returned the dollies, the same 4 still there. We had to use heavy appliance dollies instead of getting three that we would have been able to handle.
Mary FThe woman who helped me today was excellent at her job, knowledgeable, friendly, outgoing and with an efficiency I rarely see in customer service any more. She is a true asset to Uhaul. I worked with her on 8/27/26 at Dakota Ridge Uhaul on W. Coal Mine Littleton, CO. I'm sorry I can't remember her name.
Jodi UGreat service, friendly people, clean truck!
Kristina PEverything was done quickly and well
Dan OOnly one worker so it was a bit slow.
Charles EStaff very friendly and helpful. Great location.
Justin BThe equipment went well and so did the drop off of the equipment. However, the person who set up our equipment ruined the experience at this location for me. She was rude and after making a point that “it is very dangerous” and “only she could set up the equipment” asked my brother to help. She yelled at the driver of our vehicle to stop moving when we have 3 witnesses that the vehicle was stationary. I had called earlier in the day and spoke with her on the phone where she was rude as well. I had booked a pickup time of 4:45pm and while I understand that sometimes the online website and store policy do not match up, I was told that I HAD to be there by 4:30 if I wanted to receive my trailer. Had I not called I would have shown up at the later time so this should either be adjusted on the website or worked out in store. I get that sometimes people have a bad day and I usually will just move past the experience, however I have never been spoken to in such a manner in a customer service setting and believe that some level of professionalism should be maintained, unfortunately even on hard days.
Jordyn FI dropped the truck off before 3pm. I don't know why they sayv330pm. The v truck just sat there no one came out b to look at the. truck. I went inside She told me to. Leave it there with the key in it.
MARIANNE CGreat equipment and knowledgable staff
Daniel BI swept with a broom and even blew out the back with an air compressor and was still charged a cleaning fee. It doesn't seem reasonable to bring vehicles back in show room condition with armor all.
Chad FPersonnel put us in too big of trailer (6' x 12') for moving a queen size bed vs. the 5' x 8' trailer.
joel kNothing everything was perfect.
Ruth PThe lady who checked me in was professional and almost scary proficient! She was thorough and very helpful in teaching me the operation of the trailer. A very friendly person and was enjoyable to deal with.When returning the trailer I am not good at backing the trailer especially between two other trailers; however, they were able to show me how to back in and assisted me in the task. Overall it was a great experience and I will return again when I need to rent equipment or just to buy tape or boxes.
Rick DVery easy and quick process. I will be renting from them again in the near future.
Krista ODue to problems with the elevator at the storage unit, I was going to be later than the estimated 4:30 return time. I called at 3:45 to notify I was going to be late but I was pushed to a call back. They called back at 4:15 and said there would be no extra charge if back by 7:00. I got there at 6:50 and didn’t have time to put gas in. The place closed at 5:00 so l could have put gas in at 4.00/gallon instead of the $5.50/gallon because no one was there. I tried to call yesterday morning and again no answer. The call back center sent a message for them to call me but never received a call. Very frustrating!!
Steven OIf a truck will be picked up using mobile pickup, minimize the possibility that they will be blocked in. My truck was between two other trucks and too close to the equipment return line to be moved without an employee there to clear the returned equipment. I was fortunate that I only had to wait about 30 minutes ( the person showed up 50 minutes before location hours), but I hate to think how bad it would have been if I needed the truck earlier. Two options could have helped: leaving at least one parking space between trucks to allow for a turn or use the large mostly empty parking lot in the back for mobile pickups. I was also disappointed with the chat and phone support. The chat support I tried while checking in never responded and prevented me from returning to the checkout to get the lock code for the truck key (meaning that after I tried to ask if I could switch to a different truck, I couldn’t get the key for the truck that had just been checked out). I also never reached someone on the customer support line.
Douglas BI was there at opening to pick up a 5x8 trailer. The LONE employee was overwhelmed with a line of people and no help. He was awesome and handling it well - the best he could. He was efficient and very professional. I felt horrible for him because there were a lot of frustrated people in line. He mentioned it was a "known" busy time because of people moving into new places for college and such ... if this is the case and there are known extreme times - put more people in place and have enough staff to handle it. This poor guy was busting ass and dealing with a LOT. U-Haul needs to do some evaluation of their scheduling. I rated it 5 stars for the employee helping me - NOT for U-Haul's management of staff. The employee was perfect. The company dropped the ball.
Christopher HGentleman checking me in was first class. Very helpful. 5 Star!!
David HThe trailer we received had terrible tires. We actually had the tires tread come off 3 hours into our drive from Colorado to Texas. This lead to a delay in arriving. The service man that came to help on the road (Sal) was extremely helpful. He also changed the other tire at the same time because it had a bulge in it and he said that it would have gone out not too soon after we started back on the road. Disappointing that the equipment provided to haul items was not up to a standard to even make it out of the state.
Lee KThere were no employees to be found.When I came to pick up my reservation. Fifteen minutes later, when I found someone they gave me a hard time about being there fifteen minutes before close. When I returned it after closing time, I was charged a late fee, but the trailer could not have been rented in that period of time. Ohh, by the way, the manager who charged me this late fee did not communicate with me.
christian eYour Trucks Need D-Rings Badly for cargo straps. Our load shifted.
Mike MI was over charged both times I rented I am very upset I rented three vehicles and was overcharged on two!!! Never will use U-Haul and will tell everyone not to use you!! Crooks!!
Robert DWay to complicated rental process for a 5x8 trailer Probably go to Home depot next time
Spencer LThe front windshield of the truck was very dirty. I had to clean myself.
PHILIP WService and facility/vehicles are excellent. Great value and service! Kelly the Manager is thorough and easy to work with. Thanks!!
Malcolm JThey were very freindly.
Jim SFabulous and well run ooeration!
Vicki VThere was a slight delay in getting the trailer due to the team helping load a car for an earlier arrival. Once that was done everything went quickly and smoothly.
Terence BAbsolutely love this place and service. Great people
Arlene MLocate the trailer parking where it is easily accessible as opposed to having to do convoluted parking gymnastics to get the trailer in and out.
James EStaff here is so hit and miss, some are amazing some…. Not.
Michael BI went into the store 3 times, once to reserve, once to pick up, and once to return. Each time the store was empty and I (and other customers) waited for someone to come back in. The man who helped me twice was very polite, but the woman who helped on one occasion was clearly frustrated at being the only employee with a line of customers waiting.
Ken RKelly was so helpful! She was so helpful and accommodating! Can’t say enough good things about her!
Trisha BExcellent service
Michael OStaff professional and pleasant. Thank you,
ROBERT RJust tell us all the costs up front. The insurance was extra, and it's pretty obligatory, so don't hide it. The process of using the app to pick up before opening hours was tedious and took too long, though it ultimately worked.
ROBERTO DWoman that works there sucks and she stupid
Dustin mRandal Woodson was very courteous and professional. great job installing a new 2” Hitch on my Bronco.
William BPerfect
Daniel FWe had a blow out outside of Sterling, CO. The air on one of the tires was low. Make sure the tires are aired up.
Robert MPerfection achieved !!
Ken S