Customer Reviews for U-Haul Moving & Storage of Dakota Ridge

98 reviews

13412 W Coal Mine Ave   Littleton, CO 80127

(720) 844-6684

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(720) 844-6684

13412 W Coal Mine Ave
Littleton, CO 80127

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Bad customer service

HAMEED F. 
Rating:
5.0

Super Freindly service and super easy to use especially last minute, the only thing I'd recommend is looking into cutting waiting times down if possible

DELANEY H. 
Rating:
5.0

The employee who helped me is excellent. Thank you!

ANTHONY M. 
Rating:
5.0

My truck did not have my rented equipment inside at pickup time. Fortunately a very friendly employee showed up early and was able to help acquire my items.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The steering wheel was not straight. It seemed to be inline, but the wheel was not straight

GREGORY Z. 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

Location was very easy to manage a large truck. Scheduling helped me out with early checkin. Check out process was easy. Had just the right amount of blanket pads, but some of my items were packaged so maybe one more dozen for others. Truck handled great, plenty of power. Tow/haul mode was great for managing the steep downgrades in CO.

James B. 
Rating:
5.0

I would definitely recommend this location but will never schedule with the Conifer, CO location since they never showed for my rental.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Bidzina K. 
Rating:
5.0

Employees were great and helpful. Truck did great

Evan S. 
Rating:
5.0

I forgot my car keys in the truck when I returned it. They saved them for me the next morning. So friendly throughout the process of renting the truck.

Veronica G. 
Rating:
3.0

Charged wrong amount, girls up front were not exactly professional and a little rude. Booked for 24 hours, got a text to return in 4 hours, no one in office and then you charged me double. Not very happy

IAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer service was excellent!

BRIAN G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L Z. 
Rating:
5.0

Stay open later hours and have no smoking trucks...other then that, it was great service and I got everything done I needed to, thank you!

TERRY M. 
Rating:
4.0

Customer did not leave a comment.

Patti F. 
Rating:
2.0

"Apparently "Corporate" policy is to have a secondary contact phone number (even when you don't have one) that they can call "if you were to steal or not bring back the trailer" for which I took offense to the implication that I would steal the trailer. Girls at the desk were all defensive and copped an attitude when we said we didn't have one and they still pushed for a name and phone number and would not release the trailer to us without that info despite having my credit card on file and all of our other contact information. And we dress well and don't look like "criminals" so I was justifiably offended. So I gave them the name and number of my recently deceased uncle. Anyway, the "before" photos of the trailer given to us in the link provided in the receipt (meant to confirm the starting condition of the trailer) were very dated and did not show the starting damage and subsequent repair made to the front of the trailer which I had to point out (since they obviously don't do any quality checks to catch things like that) so that we would not be accused of (having already accused of being thieves) and charged for. Overall, not the professionalism that I would expect of U-Haul based on past performance and experience."

LOUIS F. 
Rating:
5.0

Customer did not leave a comment.

TREBOR B. 
Rating:
5.0

Just give us a call and let us know you checked in our unit we left overnight and there were no additional charges. Which you can still do...

DREW O. 
Rating:
5.0

near my home and easy to drop off.

JAMES L. 
Rating:
5.0

The people were super friendly and got me out the door quickly. Best rental truck experience I've had.

Joseph M. 
Rating:
4.0

Uhaul app didn't work as smoothly as it was supposed to and I had to ask for employees to help me out. They had a series of problems as well and had to call IT to help resolve the system issues, but were trying hard to help me get the truck as soon as they could. It still took them over 30-40 minutes to check me out.

BIDZINA K. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Exceptional service! I will be renting this cargo van again. Seamless process. This location is the best U-haul location I've ever rented from.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Fix credit card terminal so numbers match what employee is inputting.

MYRON Y. 
Rating:
4.0

I did have a few questions about the process. I tried for 2 days, a total of 12 times at various times of day to call the office and always got a busy signal. Something is wrong with the phone system. Other than that, this is the nicest Uhaul business I've ever been to.

Rick M. 
Rating:
5.0

Prefer old way of written check-out/inspection. New mobile phone way takes longer and is a pain in the butt.

CARRIE L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

I really liked the mobile rental process and the location was very convenient.

Abby Q. 
Rating:
5.0

Customer did not leave a comment.

HANS B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

Very friendly and helpful!! I would recommend them to my friendsl.

Genne T. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

So happy to have a local uhaul location! Staff was great too!

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
2.0

Person working the front desk was unkind. Some of the equipment I requested was not available because it was put on someone else's truck the night before. Please make it clearer in the email somehow that the pickup location has changed, instead of the emails looking absolutely identical.

CHADWICK T. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
3.0

Customer did not leave a comment.

ASIF S. 
Rating:
5.0

Nothing. Everyone at this location was amazing-above and beyond. They've earned a repeat customer for sure!

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
3.0

The truck was great. However, the dolly for which I had paid was not in the truck. There was no lock in the truck. I never received a receipt for transaction. The staff told me that the printer was not working so he could not print a receipt for me. He said that he sent an electronic receipt to my email address, however, I never received it. I would appreciate if someone could send me a receipt for transaction #21655578. Thank you.

Helene D. 
Rating:
3.0

Frustrating that after reserving a trailer located 12 miles from me, my reservation was changed by U Haul to a location 45 miles from me.

Douglas C. 
Rating:
3.0

I was not able to check out when I got back. I followed instructions on Uhaul/ share to the T

FRANSICO G. 
Rating:
4.0

Customer did not leave a comment.

Reed Z. 
Rating:
3.0

The truck is in terrible shape. It was unsafe and not appropriate for a rental. I will not utilize uhaul in the future. We are fortunate to have completed our trip, but it was completely stressful.

Melinda E. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The first car fillet had a broken fender. They swapped the dolly out for another one no questions asked

Laurence T. 
Rating:
5.0

Customer did not leave a comment.

Mike R D. 
Rating:
5.0

The guys working at the time of pick up were awesome and provided a lot of information. Yvette Mack who booked the vehicle for me was stellar and deserves a ton of accolades! Please reach out for further comment on how awesome she was!

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Stock hitch pins and cotter pins for hitches.

steven J. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
5.0

Smooth transaction. Helpful staff.

James F. 
Rating:
5.0

Customer did not leave a comment.

JANET K. 
Rating:
5.0

Customer did not leave a comment.

KIRK U. 
Rating:
5.0

Very nice helpful staff

Carol S. 
Rating:
4.0

Customer did not leave a comment.

Kerry A T. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Great friendly staff that are helpful

timothy A. 
Rating:
5.0

We had to wait over 40 min for verification before we could pick up our truck which had been reserved. Had to supply a 2nd phone number for contact. My family members were working & could not answer. If this was said up front other arrangements could have been made ahead of time. Other options were a passport copy: I don't carry that with me! Or a copy of the rental contract: it was electronic but no way to upload, only option is to take photo. Let customers know this and be prepared. The people working at the pick up location were very nice, but my transaction was online.

Nora F. 
Rating:
3.0

Customer did not leave a comment.

RICHARD E. 
Rating:
5.0

Thanks for working with me on the snafu I encountered booking on my smartphone for the wrong date. The Dakota Ridge store was great to work with The only frustration was Uhaul's after hours check in to return can ONLY be accomplished from a smartphone while sitting on the lot at the return location. That doesn't work when you cell phone battery dies. Wish they offered the option to check in from a laptop at home.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Drop off and e-checking was smooth

Chris L. 
Rating:
3.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The woman at the counter was amazing. Super professional and efficient. I was on a time crunch & she made it seamless.

Mary Margaret D. 
Rating:
5.0

Customer did not leave a comment.

Hunter V. 
Rating:
5.0

The location to pick up the truck changed. I wish you guys had notified me before I went to the original location when I made a reservation.

Nao T. 
Rating:
5.0

The lady that was there to help me was awesome. She was able to ensure my reservation despite the fact that I was over an hour late due to circumstances beyond my control.

Jason H. 
Rating:
5.0

I don't understand why it was 160$ when I didn't get any extra coverage thru the internet?

Tiffany P. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Because of proximity to a public school, the dead zone for internet use affected all surrounding businesses which in turn caused a delay in getting paperwork. Facilities were extremely clean which reflected the franchise care for equipment and customer.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
No reviews have been submitted for this location.

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