Customer Reviews for U-Haul Moving & Storage of Dakota Ridge

120 reviews

13412 W Coal Mine Ave   Littleton, CO 80127

(720) 844-6684

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(720) 844-6684

13412 W Coal Mine Ave
Littleton, CO 80127

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BRAD Z. 
Rating:
5.0

Customer did not leave a comment.

BIBIANA R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY G. 
Rating:
4.0

I made this reservation from a different state. When my grandson got to this location, it didn't take long and he was on his way. Fast!

CHASE G. 
Rating:
5.0

The best U-haul rental experience I have had to date, excellent from greeting at counter to dropping off rental.

Kim P. 
Rating:
5.0

Awesome customer services.

SUZANNE R. 
Rating:
1.0

The manager treated us horribly, they overcharged us. I would never go back to this location and don't recommend it. It was a very negative experience.

VANESA S. 
Rating:
5.0

All good. Great staff!

KATHERINE M. 
Rating:
4.0

Customer did not leave a comment.

LONNIE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
3.0

As a first timer using the online check in I was extremely disappointed and frustrated. It took an hour out of our schedule to finally get it correct. Some of it may have had to do with a cell phone signal in the area but there were people in the office that we could see but none of them came out to help because they were open yet. I was definitely disappointed to see it on the receipt there was a $9.50 fuel charge when I actually put more gas in there than there was when I picked it up I've requested that to get reimbursed back to me, I'll be shocked if it happens . Surprise me

Suzanne R. 
Rating:
5.0

The people working there were very nice and made the whole process very easy.

KENNETH W. 
Rating:
5.0

Super friendly, helpful staff!

Brian B. 
Rating:
2.0

Poor service from front desk. Girls working there sat whole time and barely looked up from phones. Didn't show trailer for rent, just said it's out in the back lot if I wanted to see. Short and unhelpful answers overall. I was the only customer in the building at the time and they had an attitude that they hated their job/being there.

Brigg R. 
Rating:
1.0

Took well over an out to check in after hours. Gave wrong lock box online. Overall, will pick a competitor next time instead.

Forrest O. 
Rating:
5.0

Staff went above and beyond to ensure our rental was ready on short notice. Thank you!

JOLENE H. 
Rating:
5.0

Love this new location. Staff were knowledgeable and took care of my needs very well. Definitely left with a smile on my face!

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
4.0

Charges were considerate, which was fine given the miles, time, and gas. I had forgotten I put in a request about the gas fees since I could not find any location to determine the type of gas the van took. The issue arose when I received a call about it. The woman who called was rude and accusatory, interrupting me to tell me I could have called customer service. The problem is bad design and being blamed for it like I'm an idiot for not knowing your customer service line capabilities and hours. No opportunity for a conversation. 0 interest in improving the experience or the business. No idea what the point of the call was. I've already told a few people about my experience. If I never received that 'curtesy call' there would have been no issue.

SUKHNEET V. 
Rating:
5.0

Customer did not leave a comment.

MADISON B. 
Rating:
5.0

The trailer measurements should clearly state the ramp size. Wasted 5 hours driving due to wrong ramp size trailer. Could not load my cargo due to discrepancy.

evan H. 
Rating:
1.0

Bad customer service

HAMEED F. 
Rating:
5.0

Super Freindly service and super easy to use especially last minute, the only thing I'd recommend is looking into cutting waiting times down if possible

DELANEY H. 
Rating:
5.0

The employee who helped me is excellent. Thank you!

ANTHONY M. 
Rating:
5.0

My truck did not have my rented equipment inside at pickup time. Fortunately a very friendly employee showed up early and was able to help acquire my items.

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The steering wheel was not straight. It seemed to be inline, but the wheel was not straight

GREGORY Z. 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

Location was very easy to manage a large truck. Scheduling helped me out with early checkin. Check out process was easy. Had just the right amount of blanket pads, but some of my items were packaged so maybe one more dozen for others. Truck handled great, plenty of power. Tow/haul mode was great for managing the steep downgrades in CO.

James B. 
Rating:
5.0

I would definitely recommend this location but will never schedule with the Conifer, CO location since they never showed for my rental.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
4.0

Customer did not leave a comment.

SUSAN R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Bidzina K. 
Rating:
5.0

Employees were great and helpful. Truck did great

Evan S. 
Rating:
5.0

I forgot my car keys in the truck when I returned it. They saved them for me the next morning. So friendly throughout the process of renting the truck.

Veronica G. 
Rating:
3.0

Charged wrong amount, girls up front were not exactly professional and a little rude. Booked for 24 hours, got a text to return in 4 hours, no one in office and then you charged me double. Not very happy

IAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer service was excellent!

BRIAN G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER L Z. 
Rating:
5.0

Stay open later hours and have no smoking trucks...other then that, it was great service and I got everything done I needed to, thank you!

TERRY M. 
Rating:
4.0

Customer did not leave a comment.

Patti F. 
Rating:
2.0

"Apparently "Corporate" policy is to have a secondary contact phone number (even when you don't have one) that they can call "if you were to steal or not bring back the trailer" for which I took offense to the implication that I would steal the trailer. Girls at the desk were all defensive and copped an attitude when we said we didn't have one and they still pushed for a name and phone number and would not release the trailer to us without that info despite having my credit card on file and all of our other contact information. And we dress well and don't look like "criminals" so I was justifiably offended. So I gave them the name and number of my recently deceased uncle. Anyway, the "before" photos of the trailer given to us in the link provided in the receipt (meant to confirm the starting condition of the trailer) were very dated and did not show the starting damage and subsequent repair made to the front of the trailer which I had to point out (since they obviously don't do any quality checks to catch things like that) so that we would not be accused of (having already accused of being thieves) and charged for. Overall, not the professionalism that I would expect of U-Haul based on past performance and experience."

LOUIS F. 
Rating:
5.0

Customer did not leave a comment.

TREBOR B. 
Rating:
5.0

Just give us a call and let us know you checked in our unit we left overnight and there were no additional charges. Which you can still do...

DREW O. 
Rating:
5.0

near my home and easy to drop off.

JAMES L. 
Rating:
5.0

The people were super friendly and got me out the door quickly. Best rental truck experience I've had.

Joseph M. 
Rating:
4.0

Uhaul app didn't work as smoothly as it was supposed to and I had to ask for employees to help me out. They had a series of problems as well and had to call IT to help resolve the system issues, but were trying hard to help me get the truck as soon as they could. It still took them over 30-40 minutes to check me out.

BIDZINA K. 
Rating:
5.0

Customer did not leave a comment.

Henry L. 
Rating:
5.0

Exceptional service! I will be renting this cargo van again. Seamless process. This location is the best U-haul location I've ever rented from.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

MARK O. 
Rating:
5.0

Fix credit card terminal so numbers match what employee is inputting.

MYRON Y. 
Rating:
4.0

I did have a few questions about the process. I tried for 2 days, a total of 12 times at various times of day to call the office and always got a busy signal. Something is wrong with the phone system. Other than that, this is the nicest Uhaul business I've ever been to.

Rick M. 
Rating:
5.0

Prefer old way of written check-out/inspection. New mobile phone way takes longer and is a pain in the butt.

CARRIE L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

I really liked the mobile rental process and the location was very convenient.

Abby Q. 
Rating:
5.0

Customer did not leave a comment.

HANS B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Allison B. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

Theresa A. 
Rating:
5.0

Very friendly and helpful!! I would recommend them to my friendsl.

Genne T. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

So happy to have a local uhaul location! Staff was great too!

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
2.0

Person working the front desk was unkind. Some of the equipment I requested was not available because it was put on someone else's truck the night before. Please make it clearer in the email somehow that the pickup location has changed, instead of the emails looking absolutely identical.

CHADWICK T. 
Rating:
5.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
3.0

Customer did not leave a comment.

ASIF S. 
Rating:
5.0

Nothing. Everyone at this location was amazing-above and beyond. They've earned a repeat customer for sure!

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
3.0

The truck was great. However, the dolly for which I had paid was not in the truck. There was no lock in the truck. I never received a receipt for transaction. The staff told me that the printer was not working so he could not print a receipt for me. He said that he sent an electronic receipt to my email address, however, I never received it. I would appreciate if someone could send me a receipt for transaction #21655578. Thank you.

Helene D. 
Rating:
3.0

Frustrating that after reserving a trailer located 12 miles from me, my reservation was changed by U Haul to a location 45 miles from me.

Douglas C. 
Rating:
3.0

I was not able to check out when I got back. I followed instructions on Uhaul/ share to the T

FRANSICO G. 
Rating:
4.0

Customer did not leave a comment.

Reed Z. 
Rating:
3.0

The truck is in terrible shape. It was unsafe and not appropriate for a rental. I will not utilize uhaul in the future. We are fortunate to have completed our trip, but it was completely stressful.

Melinda E. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

The first car fillet had a broken fender. They swapped the dolly out for another one no questions asked

Laurence T. 
Rating:
5.0

Customer did not leave a comment.

Mike R D. 
Rating:
5.0

The guys working at the time of pick up were awesome and provided a lot of information. Yvette Mack who booked the vehicle for me was stellar and deserves a ton of accolades! Please reach out for further comment on how awesome she was!

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Stock hitch pins and cotter pins for hitches.

steven J. 
Rating:
5.0

Customer did not leave a comment.

Shelby S. 
Rating:
5.0

Smooth transaction. Helpful staff.

James F. 
Rating:
5.0

Customer did not leave a comment.

JANET K. 
Rating:
5.0

Customer did not leave a comment.

KIRK U. 
Rating:
5.0

Very nice helpful staff

Carol S. 
Rating:
4.0

Customer did not leave a comment.

Kerry A T. 
Rating:
5.0

Customer did not leave a comment.

Victoria M. 
No reviews have been submitted for this location.

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