Customer Reviews for U-Haul Moving & Storage of Dartmouth

12,879 reviews

460 Windmill Rd   Dartmouth, NS B3A1J7
(& Yorkshire Ext)

(902) 469-4487

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(902) 469-4487

460 Windmill Rd
Dartmouth, NS B3A1J7
(& Yorkshire Ext)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

mike A. 
Rating:
5.0

Customer did not leave a comment.

tembo K. 
Rating:
3.0

We left one parcel in the back of the van we rented. We realized this after drop off. As the location was closed I called the call centre where a ‘note was left on file about the parcel'. I called first thing next day to claim our parcel and was told by the manager that ‘they didn't find anything but generally throw things out right away'. This is horrible customer service. They had my name and phone number and certainly could have called to say they had it and we could pick it up. It was less than 24 hours. Very poor customer service. It also speaks to the fact that they didn't even look in the van when we returned it as they would have seen it right then. I am not impressed Although it was our mistake to leave it in the van, they obviously had no concern about returning a item. They have either kept it for themselves or threw it out not considering the impact to the customer

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Made sure that I had everything I needed for the move.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Very busy location but staff are friendly and work hard to ensure you are looked after quickly.

James F. 
Rating:
3.0

I was charged a deposit for using a Visa Debit which I have not been charged in the last year when I have rented equipment before. Same Visa Debit same location. The customer service rep argued that I had to have been charged it before since they always do but I was not and I said as much and he told me I was wrong because they always charge it. Well if he checked into my service and purchases in the past year he would have seen exactly that but also as a customer service person it is never good to argue with a customer and treat them as if they don't know their own account history. I would suggest there be some better customer service training provided to ensure customers like me continue to return. There are alternatives to Uhaul within HRM for equipment rentals. It may cost more but the service is better than at the Windmill Road location.

Barbara M. 
Rating:
5.0

Customer did not leave a comment.

Margherita B. 
Rating:
3.0

Double booked our van. I reserved a vehicle a month ahead. Guy in parking lot does self check in. Getting ready to leave and we have to give our key back and wait for another van. Glitch in the reservation system. Annoying.

Rob P. 
Rating:
4.0

The front end of the truck was pulling to one side and in July the air conditioner wasn't working . I feel when the trucks are returned someone should be checking them out , taking them for a short ride would also solve problems The staff are very friendly, so least the girl that waited on us was

Patricia H. 
Rating:
5.0

Nothing, the check out and check in staff were great. Very pleased

Anthony J S. 
Rating:
5.0

Really one of the best run businesses in the city. I can't speak highly enough of the professionalism of the staff, quality workmanship of things like hitch installs (I've had 2 done there) and ease of rental. This is a superb business.

John V. 
Rating:
5.0

Power steering making loud noise, I understand most people don't care and don't mention these things, but I like well kept gear so will comment to help out!

Robert B. 
Rating:
3.0

Hire staff that at least will act like they want to work there.

Scott T. 
Rating:
5.0

Over the last several years, I have utilized U-Haul Storage on Windmill Road Dartmouth, NS to store my furniture. I would highly recommend anyone to use your storage site. My furniture and personal affects were secure at the storage and that was a top priority for me! The general manager ( Kim Singh)) was a professional, rendered excellent customer service and she would resolve any pending issue that I might have regarding my account or being out of the HRM area. I would highly recommend anyone to use your U-haul Storage. Respectfully, April Jenkins Commissioner of Oaths

april j.  |  Overall Experience 
Rating:
4.0

Very good service

darrin E. 
Rating:
5.0

Customer did not leave a comment.

MAURICE M. 
Rating:
4.0

should ban smoking in vehicles

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Randy I. 
Rating:
5.0

Customer did not leave a comment.

Jesse C. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

very friendly and helpful

robert H. 
Rating:
5.0

The Employees at this location were very pleasant and very helpful during both pickup and return. This has been my favourite U-Haul location for many years.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

The 10ft truck rented was a new truck with only 10,000 kms on it but the overhead door cables broke while loading truck. And while the repair was being done, they noticed a leak at front of box which resulted in truck needing to go to shop for repair. This took a few hours out of an already hectic moving day but the people at the location were great to deal with and handled the situation professionally and quickly but am disappointed that no credit was offered by U-Haul on the charge for truck rental for the inconvenience.

Kevin M. 
Rating:
3.0

The customer service rep that helped me was blatantly on her phone and I had to ask to be helped, then she complained to her manager the whole time about how she wanted to go on break and didn't want to be there , all while working on getting me my vehicle. Super disappointed. The other guy was great!

Jodi F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN R. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
3.0

The check in process using the phone app was a pain. Would not recognize my location. Tried calling g and was told a 30 minute wait. No one wants to wait 30 minutes to drop off keys at midnight after moving furniture for 12 hours. Then I did a live chat. That was easier. I would rather have just been told to take a photo of the odometer and gas, and drop keys in box. That would be better than waiting for live chat to tell me.

David G. 
Rating:
5.0

Staff friendly, efficient & professional!

leah H. 
Rating:
5.0

Very helpful

jannette G. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

None

Celia L. 
Rating:
5.0

Great service at this location. Courteous staff, clean well maintained vehicle.

Jason M. 
Rating:
5.0

The location did not work on the email and we had to seek assistance. The call centre associate and the manager at the location were awesome

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Paul P. 
Rating:
5.0

I needed a storage unit on short notice and was delighted to be able to secure one online and on a holiday weekend.

karen l.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
2.0

You can not charge people for extra money with out consulting with them first. The fact you tell people that everything is fine at check in then, you use my visa to charge me for stuff after the fact, your incompetence is brutal, and I have very little respect for the way you just use my visa with out consulting with me, I want my money back and an apology for trying to take advantage of me!! Shame on you,!!!

DAVE P. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Extremely friendly employees

Trevor P. 
Rating:
4.0

I rented a cargo van which was overall clean but the cabin could have been a lot more cleaner. The seats were quite dirty and full with hair and the dashboard very dusty. Other than that I was happy with everything else.

Michael R. 
Rating:
5.0

Great to deal with , no issues

Noel M. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Customer did not leave a comment.

Patrisha F. 
Rating:
5.0

all equipment and services were excellent pickup and drop off was simple and efficient all staff were pleasant and efficirnt

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Your staff were very kind, polite, helpful and patient. Great service!!.....Well done..

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Shirley M. 
Rating:
1.0

Appalling customer service. The staff, after promising me one truck in one location, insisted that I pick up the truck in another location 30mins from where we had originally agreed. They then did NOT inform me that the drop-off location was changed. This was then compounding by further rudeness on the phone after waiting an hour on hold and being transferred twice. I was yelled at that I had no choice in the matter - even though I was actually doing your company a favour because the tuck I used was in the wrong province.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Erika W. 
Rating:
3.0

I think the "location" is fine, staff are friendly. I did however have an issue with the quality and condition of the equipment I rented. First off, the truck (26') was not fit for the road. I lived very close to this location so nothing was noticed about the way the truck drove. It wasnt until after I loaded the truck and began my 100 km commute to where I was moving to that there was issues (via NS HWY 102). The truck had an issue with gear shifting, it ran RPMs way to high which caused the "lower RPM" indicator to be on, the indicator with the wrench and the gear icon flashed on and off the whole trip and as a result i burned way more gas then what I should have for this trip. The truck struggled to maintain 100km cruising speed and mostly bounched between 70km/h to 90km/h unless I was going down a hill. I drove 100km back to the Uhaul location with an empty load and experienced the same issues with driveability. The breaks were in very bad condition, the front end would shake terribly at any speed with or without a load. In closing I also requested two dollys and only received one normal dolly and one appliance dolly. The appliance dolly was uselss for our move and was unusable by my partner. This made our move extra difficult. We placed our order a month in advance so we at least expected to receive two dollys for moving boxes. I personally purchased over 5 bundles of medium Uhaul boxes, over 4 rolls of green plastic, matteress bags and tape for our move. We did not have any appliances to move. We will use uhaul again (actually renting another one this week for emptying our storage unit) but this recent moving experience was not the best and we hope your service improves. Kind regards, Jeff M

Jeffrey M. 
Rating:
5.0

We had an issue w our van and we brought it back and the issue was quickly resolved and with a smile. Very happy w the staff.

Erika A. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
4.0

Location and truck great but customer service on the phone is awful. I had to call to keep the truck for a few more hours. Call the location and was transferred to customer service in Ottawa, On, when renting the truck in Halifax, NS. Then got transferred twice to Ottawa again after being told they can't do anything. Add to find the phone number and call directly the customer service for Nova Scotia to end up not being able to get it done. Finally called back the location and they were able to extend it this time. All of this over 4 hours bringing me well pass the original return time. Original return time 2pm extended until 5pm. First call around 12:30pm and extension approuvés around 3:30pm.

Etienne L. 
Rating:
5.0

It was super easy so great job!

Brenda C. 
Rating:
5.0

Great and friendly service.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
2.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

I had input my license info but had to be rescanned at location. Perhaps you pre check in could be improved. Overall a good rental experience.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Debbie T. 
Rating:
5.0

You have a very busy location with a bit of a wait to be served. But your staff is knowledgeable and quick to explain everything to get you on the road. The general manager (I forget her name- Heather???) is always there, inside the store and out, ensuring customers are served, that the customers needs are met and the experience is exceptional. Thank you!!!!

Allana L. 
Rating:
5.0

Had absolutely no issues renting from this location. The guy that helped me at the front counter was super polite and answered all my questions. Will definitely rent from this location in the future.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
4.0

At first there wasn't a unit available in the size I reserved. Then they found one,but it was on the second floor. It was bigger too so more money. Then we find it is locked and full of someone else's stuff. Long and short of it they found a pod in the upper yard at a cheaper price and I got the first month free. Good job to all that helped me. Happy costumer.

Donald W.  |  First Impressions 
Rating:
4.0

- Ensure the app cost includes taxes on final cost so the customer is not taken by the difference in cost; - Make sure the drop off locations on the app is current and able to be completed by the customer, not being told by the manger at pickup that the truck must be dropped off at the same location as pickup. But, after overcoming the mentioned comments above, overall it was a good experience.

Enos S. 
Rating:
5.0

Customer did not leave a comment.

Trent W. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
1.0

Prior to picking up the trailer I bought a pack of 15 large boxes. I only used 8 of them so I brought the other 7 boxes back to return. These were the exact same boxes I bought 2 days earlier and unused. Despite the "100% return guarantee" printed all over the boxes the uhaul employee refused to accept them. He said one box was torn on a corner and another had it's "tab" cut (whatever that means) but like I say the boxes were unused they literally sat in my hallway in a pile and then I returned them. So whatever condition the boxes were in was how they were when I bought them. I was extremely annoyed that Uhaul was basically ripping me off over some $3 boxes. I ended up leaving these 7 spare boxes at the Bayers Lake Uhaul store but didn't get any refund. I would like to be reimbursed the cost of these 7 large boxes please as I don't appreciate dishonest business practices such as this.

Paul Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Tomi A. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Staff was very kind and helpful, both days I was there (July 24 and 26)

Christina S. 
Rating:
4.0

Customer did not leave a comment.

Doug F. 
Rating:
5.0

Great job by Kim and the team. Always pleasant, helpful, knowledgeable and expedient.

Halifax H. 
Rating:
3.0

Customer did not leave a comment.

Arjun E. 
Rating:
5.0

The service was terrific. Everything was ready and in order. Every person we met was friendly and helpful. It was a great customer service experience. Well done!!

Tom L. 
Rating:
4.0

Steering of the vehicle was a little greasy, I had to clean with many wipes other wise the vehicle was clean

Mohammed S. 
Rating:
5.0

Your staff member that served us was head & shoulders above any other staff inside including the manager. The 2 staff members in the lot that hooked up were also excellent. Would deal with those 3 gentlemen anytime. 5 Star!!!

lawrence T. 
Rating:
5.0

Great service!

Kenda R. 
Rating:
5.0

Customer did not leave a comment.

Olugbenro S. 
Rating:
5.0

Customer did not leave a comment.

Helene B.  |  First Impressions 
Rating:
5.0

No suggestions for improvement - pick up was easy, as was return, staff were courteous and efficient. A great experience overall. I would recommend this location to a friend.

Heather M. 
Rating:
4.0

Customer did not leave a comment.

Devin L. 
Rating:
5.0

Everything is always great at this location. It use it anytime I need a transport rental or moving supplies

MICHAEL J. 
Rating:
4.0

Seems like there's new management/ownership. Thing's have improved greatly since my last dealings years ago. Thank you for everything, it was an amazing experience this go around.

Scott K. 
Rating:
1.0

Was overcharged person who looked over the vehicle was extremely disrespectful and refused to answer questions I had about my bill, not help full at all, was supposed to be a pick up truck got a 10 foot box truck 0/10.

Mitchell W. 
Rating:
3.0

I drove 27 miles and put 20 dollars of fuel into tank but still got charged for 11 litres of fuel. The gauge was left with more fuel showing when I dropped it off than on pickup…. The guy who checked me in did not mention a fuel charge. I only noticed this morning when I checked bill.

William S. 
Rating:
4.0

A little confusing on where to drive in and out. Signage could be better.

gordon S. 
Rating:
4.0

Customer did not leave a comment.

Ray K. 
Rating:
5.0

Your service and personnel were excellent, I would continue doing what you are doing! couldn't be better in my opinion

roger C. 
Rating:
5.0

Excellent pick up and drop off

James D. 
Rating:
5.0

Great trailer for hauling cars

Robin M. 
Rating:
2.0

Hi, The vehicle was good but l am not sure why l charged far pricier than l expected. I already reserved my truck with all options l need and it was 45, but finally l charged more than 100 for that moving. I brought back my truck at 18:10 instead of 18:oo and they charged me whole hour and its happened just after l asked about reporting my time and a lady with U-Haul uniform told me "No its fine". Overall, it was my first experience and l thought it wasn't fair.

SHAHROKH B. 
Rating:
4.0

Service is typically great at this location. The parking lot is a disaster area, too cluttered to have any sense of organization and the driving lanes are always blocked and down to barely one lane.

Stefan M. 
Rating:
4.0

The experience was good overall. It was unfortunate that the pick-up location was changed at the last minute and I had to take a $30 taxi to get the truck. The truck had mud on the wheels and sides as well as the drivers side floor and the windshield was not clean, but I had to take the truck as it was because I was now already running behind due to the location change.

Philip M. 
Rating:
1.0

The appliance dolly that I reserved was not avaiable so I was unable to move my appliances. I paid $245 dollars to move a few boxes that I could have moved in my car. I spent most of the trying to find a dolly. Terribly unhappy because because I still have to move my appliances.

marcy M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
5.0

Friendly, quick and helpful service!! Excellent.

Rob R. 
Rating:
5.0

The gentleman that helped us was fantastic, so friendly!

Maryann R. 
Rating:
5.0

What a great group to rent from! Super helpful last minute! I will choose this location over my regular one anytime. I guess it's my ‘new rental place'!!!

tracey R. 
Rating:
4.0

Customer did not leave a comment.

mary g.  |  Overall Experience 
Rating:
5.0

The staff was out go and friendly. It made my visit easy. Thank You, Keep up the Great Customer Service :)

james r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth R R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn O.  |  First Impressions 
Rating:
5.0

Had a storage unit for 2 yrs as rented trucks to do the moves. Great service !!!

shannon e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

marcie g.  |  Overall Experience 
Rating:
1.0

Last night I moved-in to my storage unit but the experience was awful as my code is not working and the customer service is not too friendly/polite at all. Waited for an hour (8PM to 9PM) before I was able to get in as they are trying to figure out what to do. Since the phone conversation is recorded you ca review the phone conversation and you'll hear from it how the customer service lady responded to my problem. The manager on the site is polite and professional though.

dennis o.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WANDA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kachirackal A.  |  First Impressions 
Rating:
3.0

May or may not recommend, uncertain. First time I used this location, it was 24hr access. 7 days a week. This time around, the location wasn't accessible like it had been. However, it also wasn't the same physical building. When I ask for a larger unit, it was suggested there were a couple coming up, and in the meantime if a smaller unit would be ok, I could get the larger unit at a later date. Been several years. Never happened, even though units directly across from mine were emptied twice that I'm aware of. Incidentally, I was offered a second smaller unit. Not useful. Not what was suggested. I'm glad I'm no longer a tenant. One, all of my items are in one unit now. For less than the 5'×10' unit I had. And I'm that much closer to no longer needing a storage unit that's not on my property.

Jason H.  |  Overall Experience 
Rating:
4.0

When I came after 5 month to get things out of my storage I couldn't find it so I had to move backwards with a 15 ft truck twice. It would be great if they could setup some signs which storage units are in which road.

Richard B.  |  Overall Experience 
Rating:
4.0

The webpage had lots of issues loading c/card info and same for the d/license, and access times for the main office storage not clear, was under the impression it was till 10 pm 7 days. Onsite staff were good to deal with.

Steven Anthony K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANthony M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Samantha B.  |  Overall Experience 
Rating:
5.0

Staff are really nice

karl f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

STEPHEN NATHANAE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUSAN W.  |  First Impressions 
Rating:
5.0

Kim was incredibly helpful

Jordan G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN a.  |  Overall Experience 
Rating:
4.0

One thing that I'm not satisfied with is the free month storage that you are allowed to have according to the website and actually, you cannot have it. I rent a Uhaul Van (Contract #27797743) going to Quebec (2500Km in total) and back in Halifax. Sadly, I've been told that I wasn't eligible because I took the truck in Halifax and return it to Halifax. On your website, it is said that I had 2 yrs to claim a month free of storage. This is the part that I will not recommend to friends if they will do the same procedures as me. Meaning, rent a truck UHaul, to a place drive that many KM, and back. Very disappointing. I hope you will reconsider to allowed us to have one month free especially since I will be using your storage for 6 to 18 months in total. Thank you for reading the feedbacks.

Sonia B.  |  Online Move In 
Rating:
1.0

Not impressed with how the facility is managed at all. Also the decision to extract my credit card info from past transactions in order to illegally attempt to make a charge due to late payment was very illegal. That's what you call sketchy business practice. For that I'll never say anything good about uhaul. If that transaction had gone through, we would be going to court over the matter. Never again.

james c.  |  Overall Experience 
Rating:
4.0

Other than not having a clear instruction on where the unit was initially our whole experience was very good. Thank you

Carmen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle F R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer service was professional and friendly. Every person that I encountered at this location was helpful and approachable. I recommend this uhaul location for any transportation or storage space needed.

john o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rebecca N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Audrey W.  |  Overall Experience 
Rating:
1.0

I reserved an 8 X 8 X X 8 unit on December 30th and got a confirmation. When I went to the location the next day to show my insurance policy, the unit was gone. Did you know it’s was on a first come, first served policy even though I had a reservation number specify I had an 8 X 8 X 8 unit reserved. What does “Reserved” mean to them??? I was furious and am still furious!!

david m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace E.  |  Overall Experience 
Rating:
1.0

The customer service is poor. Staff at windmill rd site ALL need training. The worst experience I’ve ever had!

Rachelle M.  |  First Impressions 
Rating:
4.0

The initial unit we had was not indicated on the map. We had an hard time locating it.

Jennifer S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Terri E.  |  Overall Experience 
Rating:
3.0

Weekly rates would be better then you wouldn’t have to pay for a whole month if you just needed one more week. The pavement outside of the entrance to the main office was covered with very watery mud.

Jane p.  |  Overall Experience 
Rating:
5.0

The gentleman who works with the public in the office where I rented my storage unit - was very helpful, very positive no matter how many ppl were waiting 😉

Bette-anne S.  |  Overall Experience 
Rating:
3.0

At the Uhaul on Windmill I unfortunately was reluctantly served by the lady who obviously hates her job and would rather be doing anything than helping customers. She had me waiting and waiting while she was putting stock on shelves. As slow as she possibly could. After about 10 minutes she finally served me. She provided me with my facility directions and map and hours. I asked how do I get in? She told me to drive through the door. I sat in front of the door waiting for it to open… nothing… went back inside again and thankfully the other gentleman who obviously loves his job and serving customers showed me how to open the garage and apologized that someone had turned it off. I get to my storage locker and it’s sealed shut. I go back in again and ask her how to I break the seal to access my locker. She rolls her eyes at me, saunters over to the display locker and mockingly rolls up the locker door to show me how to get in. At this point I’m furious. I said I need something to break the green seal! She then says oh, grabs a knife and starts heading out.

Paula-lynn D.  |  First Impressions 
Rating:
3.0

Booked a space but did not have the size I booked online. No record of the online booking. Gave me a smaller unit than the one I booked. When I went to see it, it had not been vacated. Received a call with a different unit. Was the size I had originally booked. Was told they would not increase the first month payment I made for the smaller unit. Then I got an email saying I was late on my first month payment and was being fined. I didn't even have the storage unit yet and had paid when I booked the storage unit. I do love the new space and the move in went really well!

Steven L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Caileigh D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guenna M.  |  Overall Experience 
Rating:
3.0

Staff was very friendly. I was disappointed that by reserving a unit doesn't mean you will get a unit...why provide that option? Fortunately, a similar (but more expensive) unit was available. The locker unit was a bit damp and strong odor, probably due to cleaning and of course the rat trap wasn't very enticing.

phil w.  |  First Impressions 
Rating:
5.0

Best experience in a bad situation for me. The staff were super helpful, especially Kim. I would recommend this place to anyone needing a truck and storage. Thank you so much!

Christa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CINDY M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brian D.  |  Overall Experience 
Rating:
5.0

Kim was AMAZING. I was in a very dangerous situation and she made sure everything went smoothly and that I had a storage space. The staff upon arrival and checking the truck back in were fantastic, but Kim, she really made me feel like I was a person and that I could relax. Thank you to Kim and all the staff at this location.

Christa R.  |  First Impressions 
Rating:
5.0

Thank you Uhaul for the excellent service.

Michael D.  |  First Impressions 
Rating:
2.0

I noticed something like bird poop dripping no a on several of my items in storage when moving out. I also had an awful time even getting this unit, since I technically booked one at another location and ended up with this one and having to use stairs, which I was trying to avoid.

Sam K.  |  Overall Experience 
Rating:
2.0

Reserving a truck, equipment and storage unit doesn’t mean anything. The storage unit I reserved was not there for me nor was there any explanation when booking that it was first come first serve whether I reserved it or not. So was given a much smaller unit and a second unit of the same size free for only a month. No apology asked if when the size unit I reserved opened up if I could be contacted…. Doubt that will happen. Almost didn’t get the right size truck because the one that was supposed to be mine was having mechanical issues. Thankfully they had an extra one. Reserved a furniture and appliance dolly and got neither. Was told they were all gone in the morning even though again I reserved both for the time I reserved the truck. It was bad enough 2 of the 3 things I needed from uhaul went completely wrong but then the staff really didn’t seem to care and just wanted to finish the transaction and send you on your way didn’t make the situation any better. Directions were not explained such as when you return the truck get one of the guys outside to do the check rather than come back in to the front desk and wait in line for 25 minutes before they tell you “oh just go outside and get one of the guys”. I’ve used uhaul several times for my own moves and friends and family. This was the worst experience I have ever had with them and don’t know if I will use them for my next move.

Kelly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacques C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RIEKO FAITH T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

The Mgr Kim Singh was able to “get things done” and make for a much smoother movie in

Bette-anne S.  |  First Impressions 
Rating:
4.0

Need more dollies. If there's more than one peraon there, you dont get a dolly

NICHOLAS CURTIS L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matthew J.  |  Overall Experience 
Rating:
1.0

An alarm blared every time I tried to open my locker, despite having confirmation it was ready and a tag on the door saying it was ready. When I contacted the front desk, I was treated rudely and told to come back in 2 days when they had a chance to fix the alarms. I said this was unacceptable because I'd already paid for the unit and driven with a van full of stuff to store. This went back and forth until someone else was put on the phone. There wasn't a lock in the locker either, so I had to call back again. Remarkably rude and incompetent service.

Alec F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT FRANCIS R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrick b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara Ann J.  |  Overall Experience 
Rating:
1.0

Communication after your stuff is in storage is non-existent. I sent an email asking if I had set up auto pay correctly with no response. I was then charged a late fee. I decided to pay two months up front and then another (3rd) month's payment was taken off my credit card without me knowing. I've asked for confirmation that 3 months payments have been recieved and if I will not be charged agian until November or if I wil get a refund and guess what? No response. Just this survey/review. It would be great if manager Kim Singh from Dartmouth would contact me via email. I am in Thailand and finding this stressful.

Kim T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth G.  |  First Impressions 
Rating:
4.0

Map of property confusing.

ROBERT FRANCIS R.  |  First Impressions 
Rating:
5.0

It would be nice not to have to pay for after 10 pm storage!! Other than that!! Great company to work with!! Thank you!!

Bernadette H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL M L.  |  Overall Experience 
Rating:
1.0

Not only did I call first the confirm that there was a storage unit the size that I needed, was still available, I reserved online a unit at the Dartmouth location. I selected my move in date and got an email confirming my unit was reserved. When I arrived on my move in date, the lady informed me that the unit was not available. Apparently reserving a unit online or even calling to reserve, doesn’t confirm that you will actually have a unit available to you. Minutes after the lady told us about there not actually being a unit being reserved for us, her co-worker informed her that there was a unit that just opened up minutes ago. So the unit I selected was $159+ taxes and the unit that I am now paying for is over $200 a month with taxes and tenants insurance…. Not pleased at all with how Uhauls system works, it makes absolutely no sense. The lady at the office was very helpful and sweet with us but I will not be renting a unit from uhaul in the future.

Olivia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
2.0

Was told the day I went to unload the truck. That they closed at 7pm even though website says access to storage facility is open till 10pm.

Charles O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

marita K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hai d.  |  Overall Experience 
Rating:
5.0

All U-Haul employees were very knowledgeable and helpful during my entire rental period. I would definitely use U-Haul in the future. Thank you.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K.  |  Overall Experience 
Rating:
5.0

the staff is wonderful here.

wendy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terri E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALCOLM JAMES M.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient!

JOSEPH C G M.  |  Overall Experience 
Rating:
1.0

I am rational g it poor because of your accounting procedures. you charged me for June after I ended my contra t for May 31. I am still waiting to have the charge reversed.

Deborah S.  |  Overall Experience 
Rating:
4.0

A freight elevator would have made it perfect

Traverse D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin a.  |  First Impressions 
Rating: