Customer Reviews for U-Haul Moving & Storage of De Soto

3,892 reviews

1245 S I-35   De Soto, TX 75115
(I-35 S Of Parkerville)

(972) 230-1337

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(972) 230-1337

1245 S I-35
De Soto, TX 75115
(I-35 S Of Parkerville)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
5.0

Customer did not leave a comment.

Dina A.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing

PRESTON W. 
Rating:
5.0

Customer did not leave a comment.

chad K. 
Rating:
4.0

Customer did not leave a comment.

Lawrence F. 
Rating:
4.0

Customer did not leave a comment.

GORDON M. 
Rating:
5.0

The service was great. And you had truck available for renting.

Marilyn W. 
Rating:
1.0

James was very rude he wasn't at the location he did show up until me and another had to wait 15 minutes before he came into the location he took my keys and said he was going to send me a receipt to my email I still has not received it yet I will never use Uhaul again I went to 2 other locations The agent saw me went to the back and never came back I guess because I was blackI keep trying to call James he keep putting me hold he said I have other customer I need to wait on I'm so posted off this type of customer service is awful never again🤮

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Yvette P. 
Rating:
5.0

Nothing. The gentleman was very polite, friendly and professionally helpful. Pick up of the auto trailer was quick. Use of the trailer was explained very well. I had no problem loading and strapping down the car securely. This is the second time in 3 years that I've used this same location for 2 different types of trailers. Always have great service.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Kyle O. 
Rating:
3.0

Customer did not leave a comment.

Rahvin N. 
Rating:
5.0

Customer did not leave a comment.

Shari B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfonzo R. 
Rating:
1.0

No traler lught apapters

Toni S. 
Rating:
5.0

Customer did not leave a comment.

Calvin W. 
Rating:
5.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

Very friendly and helpful gentlemen

anita C. 
Rating:
5.0

Great overall experience

darrell P. 
Rating:
5.0

Customer did not leave a comment.

Ava D. 
Rating:
5.0

All good so far!!

Cruz G. 
Rating:
5.0

Just keep giving excellent customer service

Cheryl J. 
Rating:
5.0

The manager was so helpful and friendly. She was customer service in an amazing way!

Mike T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

The manager was very helpful and nice

WALDRICK LYNN L. 
Rating:
5.0

Oil light was on

Patricia M. 
Rating:
5.0

I have been using this place for 10 years and they have always showed good Manangerment skills and yesterday was Awesome, very helpful, Knowledgeable, on helping me ,,Thanks again

Nanette N. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Excellent location

Roy M. 
Rating:
5.0

All was great.

ANDRE W. 
Rating:
5.0

Great location great staff thanks

Roy M. 
Rating:
5.0

Thank you for always being so accommodating

COURTNEY M.  |  Overall Experience 
Rating:
5.0

No issues at all. Very smooth process, in and out very quickly. Returned the vehicle after hours and the process was just as easy.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

brandon C. 
Rating:
5.0

Customer did not leave a comment.

timothy W. 
Rating:
5.0

Customer did not leave a comment.

Markey H. 
Rating:
1.0

Na please call to much to write

BRIANA G. 
Rating:
3.0

Have the agent verify everything before we get to the location. Because I waited longer than 20 minutes to be approved and had to wait in the car wasting my gas.

Donnavan T. 
Rating:
5.0

Customer did not leave a comment.

Nerline S. 
Rating:
4.0

Friendly staff, quick in and out to get rental truck. Broken window handle on truck, window rolled down 3 inches wouldn't roll back up. Takes 20 min to get through to customer service, not ideal while you're moving. They should catch and fix that kind of stuff, thankfully it didn't rain. Still a fan of U haul will rent again when needed, will check vehicle on my own next time

Xola M. 
Rating:
1.0

More clean equipment and no breaking down equipment either

Diamond B. 
Rating:
5.0

Great customer service and very professional

George C. 
Rating:
5.0

Customer did not leave a comment.

charlotte B. 
Rating:
5.0

Manager Ms. Johnson was very professional and witty in her dealings. The other associate and older gentleman who helped me put my car on the trailer was awesome too. Very good atmosphere.

ANDRE W. 
Rating:
1.0

We were scheduled for pick up in Hudson Oak/Weatherford and was called and told our new pick up was in Desoto, Tx an 1 hour and 30 mins out of the way. We arrived in Desoto at 7pm for a 26' Uhaul and a car trailer. When we got there the truck hadn't be pulled up and was actually stuck in the mud. It took over 3 hours to get it unstuck as it was the only truck in a 500 mile radius. We only had Friday, Saturday and Sunday to move across the United States because of Uhaul my husband almost lost his job with the Railroad. I feel we should be reimbursed the cost of the fuel for the drive from Desoto to weatherford at the very least! Next time I will buy my own trailer for the price I paid Uhaul. I'll never recommend Uhaul for across country move. Again I should be reimbursed for the inconveniences Uhaul caused.

christopher S. 
Rating:
3.0

Customer did not leave a comment.

Ross G. 
Rating:
5.0

They didn't answer the phone so we drove to the store and was able to get a truck

Beverly G. 
Rating:
5.0

The rep was very kind & knowledgeable

Denneice R. 
Rating:
4.0

Customer did not leave a comment.

KennethW P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda C. 
Rating:
3.0

No comment.

Van O. 
Rating:
5.0

Customer Service and knowledge was awesome. Will rent from again in the future.

Willie F. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

was only 30min over time - was Impersonable

Sharrol F. 
Rating:
5.0

Great customer service keep up the good work

Cruz G. 
Rating:
5.0

Awesome Staff Sean Serviced me in the morning Shift, with my Equipment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Avery N. 
Rating:
5.0

Customer did not leave a comment.

Peggie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

BOBBY D. 
Rating:
5.0

I always have a great experience at the Desoto location. Management is awesome! The staff is hard working and always very helpful and nice!

Byron W. 
Rating:
5.0

Great staff excellent location

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Sammy J. 
Rating:
3.0

Customer did not leave a comment.

Ashly P. 
Rating:
4.0

Customer did not leave a comment.

Marquette M. 
Rating:
5.0

The manager was awesome. We didn't reserve a truck but she worked it so we could get a truck to move the same day. She is awesome!

taquite E. 
Rating:
5.0

Amazing staff

Felicia G. 
Rating:
5.0

Everything was excellent and customer service was great also

RODNEY KEITH C. 
Rating:
3.0

Clerk at this location seemed to be overwhelmed. Complained about my truck being too tall as well as said I couldn't tow the car I was getting on this trailer even though I have multiple times before as well as it was approved on the website. Clerk seemed a little irritated that I didn't know the process of scanning my ID. She became upset that the credit card scanner didn't work as well. I wish this clerk the best of luck but she just needs to relax. Using profanity and being upset is just not a good customer service experience.

Caleb P. 
Rating:
4.0

Considering i am out of state and didn't know the area, it was a little difficult finding. Other than that, things was ok.

Alonzo R. 
Rating:
5.0

Customer did not leave a comment.

Bonnell B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

great experience as always. That group is awesome.

Floyd C. 
Rating:
1.0

Customer did not leave a comment.

gerald J. 
Rating:
5.0

No comments at this time…

milton J. 
Rating:
2.0

Locatio parking and extry/exit was poor and only one person to handle multiple customers. Box of my truck was nice and clean but cab was dirty and it reeked of smoke. It met my needs but certainly could have been better. Drop off site charged me fir more fuel than the contract showed but Customer Service refundec the overcharge

George R. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Excellent experience!! Yes, I will do business with ya'll again and or Refer business to ya'll. Thanks

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Kerby J. 
Rating:
5.0

Create 2 lanes for returning equipment.

RENEE C. 
Rating:
5.0

Customer did not leave a comment.

JEVAUGHN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEVAUGHN S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE H. 
Rating:
5.0

Awesome staff

DARRYAL C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Y. 
Rating:
5.0

Customer did not leave a comment.

LUERINE E. 
Rating:
5.0

Thanks for everything

Martin w.  |  Overall Experience 
Rating:
4.0

Service was great. No issues or concerns to note.

James B. 
Rating:
4.0

Nice place. Easy in and out. When I dropped off the trailer the attendant was busy and told me where to park it. I did so and unhooked myself. Went back to office and he was still busy. Told me if I wanted to leave he would check the trailer and send a receipt to my email. Still have not received it.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

mark R. 
Rating:
5.0

Customer did not leave a comment.

ALexus B. 
Rating:
5.0

Everyting was good.

Pedro A. 
Rating:
5.0

Customer did not leave a comment.

Lomotey T. 
Rating:
5.0

Customer service was quick friendly and informative!

Keaton H. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Impossible

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Nona B. 
Rating:
5.0

Customer did not leave a comment.

Le'Keisha F. 
Rating:
5.0

Nothing very good

Mary W. 
Rating:
5.0

Good customer service.

johnny R. 
Rating:
5.0

Customer did not leave a comment.

WILLNA H. 
Rating:
1.0

Employees were friendly. Truck was not inspected for trailer towing. I waited 2.5 hours for the lighting harness to be fixed. This was after the employees already "checked out the truck and trailer". Truck was dirty in cab. Truck also shook violently loaded and unloaded.

John P. 
Rating:
5.0

I am waiting my receipt that was to be e- mailed to me. I do not have it yet.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Good job desoto texas

sara R. 
Rating:
5.0

Customer did not leave a comment.

Charles J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianea D.  |  First Impressions 
Rating:
1.0

I moved out on Saturday 8/13/2022. I emailed you this information. Plus I told the Uhaul employee that I was moving my things out. I even rented a Uhaul truck so I could move my things out. I turned in my key card to the Uhaul worker. Why am I billed all the way to 8/18/2022??? Absolutely this is poor service and, poor communication. No I don’t recommend your company. In fact, I’ll let people know my experience and help them find a place they can trust.

jacoby b.  |  Overall Experience 
Rating:
4.0

Bad experience with rental of trailer reason not excellent review but will take that up with them

Gary L.  |  First Impressions 
Rating:
5.0

Manager Lakyta was absolutely amazing and fun to talk to. She made sure to accommodate my storage needs after the app lied about available storage in cedar hill.

ERICA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COURTNEY M.  |  First Impressions 
Rating:
1.0

The worst thing I’ve ever experienced. I came to unload my truck and couldn’t get in it. They claimed they did not mess with my lock but hours after my movers left the staff had acknowledged they changed the lock. I had to pay movers anyway as they took the truck somewhere and billed me $3200.00 with no explanation.

Glenda M.  |  Overall Experience 
Rating:
4.0

Thank you for the convenience service.

jefferey b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ZANAE H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

cora c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ike M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lori m.  |  Overall Experience 
Rating:
1.0

The Women at the front desk is very rude she needs to Learn how to speak to customers. My experience was very poor if i could give no starts i would this is exactly why i move my items to another storage facility due to her rudeness. She needs to work on her self asap it’s just so sad why black women have such a bad attitude it’s something that we need to work on seriously coming from another black women.

DEVENNAI W.  |  Overall Experience 
Rating:
5.0

I have had the privilege to deal with management as well as customer support agents at this location, and all were friendly and helpful at each turn. Ms Johnson is an absolute gem and her expertise and customer service is beyond stellar.

Lakenya B.  |  Overall Experience 
Rating:
2.0

Office was fine. The storage itself is old and Very much needs some maintenance! My units' door was Extremely difficult to open, rusty rails/etc. are likely the cause. A lady, older person, someone with average strength would Not be able to open/raise the door by themselves. The Main entrance gate Very rarely opens with the access card they give you. Overall- You REALLY need to spend some time and money on Maintaining the old facility, would make for a better Customer Experience.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tonnie w.  |  First Impressions 
Rating:
5.0

The manager of this property is STELLAR! God bless her!

ERIC A.  |  Overall Experience 
Rating:
5.0

Great service and quick and easy process. James was nice and extremely helpful with getting me situated.

GABRIELLE H.  |  First Impressions 
Rating:
3.0

The only problem I had was that they sometimes don’t send an email letting you know the bill is due

CEDRIC F.  |  Overall Experience 
Rating:
3.0

I didnt store there. I was given a unit that was smaller than my truck therefore could not utilize the storage because it was too small. Had to go to the next city over. What an inconvenience! I had to come back to this location to drop off said truck which was effortless... thank God!

Tenisha H.  |  Overall Experience 
Rating:
1.0

My storage unit was rained on and flooded. My California king and full sized mattresses molded and mildewed.and box springs. My bed frame and artwork all water damaged. I found a dead mouse in the unit and rodent droppings in my totes and had to toss. The claims department has been giving me the run around for months on my claim even though I’ve sent pictures and emails several times. Both my zgallerie buffets are ruined (well over $1,000.00 each with delivery and taxes) and I can’t afford to replace it. Joshua Buzi is supposed to settle my claim but has not even though I filed months ago. The new manager on-site (replaced Kevin in Desoto) took pictures of my storage unit and promised she sent to claims handler Joshua Buzi but I do not have a settlement check. This experience has been so stressful and prolonged. Do NOT rent unit #163 in Desoto. I had to bomb, defog, and set own rat traps. It’s been a nightmare.

kelly p.  |  Overall Experience 
Rating:
5.0

Very friendly service!! Highly recommended!

Kayla B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Einas M.  |  Overall Experience 
Rating:
5.0

Why was my evaluation in Spanish?

Franchesca W.  |  Overall Experience 
Rating:
5.0

Staff and management our professional and very helpful. I really appreciate them

Sharonda F.  |  Overall Experience 
Rating:
4.0

I would like to cancell upcoming payment to this storage unit as I have moved everything away, to my location in different state 5hanks for everyrhing .

Salvador pete S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fatima S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Einas M.  |  First Impressions 
Rating:
1.0

I had damage to my belongings when the movers arrived to moved me. I had a scheduled move so I reported the damage the next day. I was told to take pictures by the gentleman that answered the phone. When I went to the office the manager said the ins wouldn’t pay I should not have moved my stuff out. Was completely unaware of this policy and I already paid the moving company. I was already told several units had water damage so it should not have been a surprise.

Tiara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Fast friendly prompt PROFESSIONAL service Thank you so much All my questions answered. Staff definitely goes ABOVE AND BEYOND

Lisa J.  |  First Impressions 
Rating:
5.0

Keitha,Dana and James were very friendly and knowledgeable!! They need a raise!

shenequa c.  |  Overall Experience 
Rating:
5.0

The general manager is the best uhaul experience I’ve encountered she is awesome personality and the bomb

FREDERICK H.  |  Overall Experience 
Rating:
5.0

My trip from up north was a nightmare. Once I got to Dallas I was so done with U-haul. Had a hard time getting my U-haul and auto transport from Minnesota Uhaul . Inside the truck was dirty trash everywhere and big price jump which was almost doubled from my last rental in February. Once I walked into DeSoto location Wykethia was helping 3 different customers at the same time and with a co- working needing her assistances at the same time . The line was out the door as I walked in she greeted me and said she would be with me as soon as she could . My first thought was where is her help at . You talk about multiple tasking she took it to another level. Once she got to me after all the customers we’re watching her amazing ability to multitask at that high level and answer the phone at the same time. Wykethia Answered all my questions and informed me of the company’s policies and pricing and fees . Wykethia could sense I was concerned at the big price difference. She offed me a storage and stated they have storages as well which I did not know and could definitely use and she eased my concerns I had about the prices difference. Wykethia went above and beyond in efforts to ensure I left happy, For that reason and that reason alone I will use Uhaul again. If not for Wykethia great customer service I do not think I would have returned to Uhaul again . I think as consumers we are ready to complain about bad things but not ever great customer service. Thanks you Wykethia!!!

Jeff C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daundre d.  |  First Impressions 
Rating:
5.0

Very helpful and very professional

MICHAEL S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cecil b.  |  Overall Experience 
Rating:
5.0

Keda is a great leader with her team.

CATHERINE M.  |  Overall Experience 
Rating:
5.0

I will never rent a truck from Uhaul again. You are liers, this is the 2nd time I didn't get my CASH deposit back when returning truck.

MARK V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KeAndra C.  |  Overall Experience 
Rating:
5.0

Caidyn was super nice! Everything went smooth & great.

CATHERINE M.  |  First Impressions 
Rating:
3.0

The storage facility could be cleaner, I wain unit 27 & there was garbage sitting in front of the unit next to mine for a month & was still there when I moved out also there was a brick in the parking lot I almost hit

Gary J.  |  Overall Experience 
Rating:
5.0

Loved the service and will most definitely use them again

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AVA S.  |  Overall Experience 
Rating:
2.0

Reserved a 10 x 10 storage unit. When I got there they said they didn’t have any. Had to take a 20 x 20 Because I didn’t have any alternative to unload my trailer. Also there was water all over the floor. Very disappointed. I’ll be finding another storage unit at the end of April.

Lance S.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

anthony w.  |  Overall Experience 
Rating:
5.0

Job well done

Micheal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenika T.  |  Overall Experience 
Rating:
5.0

Always great

Kelly J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Matt P.  |  Overall Experience 
Rating:
5.0

Thanks so much for all the help and a good place to business with.

Martin w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAriano F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damion t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bianca f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

misty p.  |  Overall Experience 
Rating:
3.0

Slightly disorganized. Storage unit I reserved wasn’t available, even though a bigger one was offered at the same price, what happened with the original reservation. Had to wait for a lock to be cut off and also waited about 10 minutes to be let in the gate.

De Evin J.  |  First Impressions 
Rating:
3.0

The main reason I participated in this survey was because of Kevin. He is a true professional and met all of our needs. Not only that, he was very kind!

joyce g.  |  Overall Experience 
Rating:
5.0

Thank you

Danny P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil C.  |  Overall Experience 
Rating:
5.0

I have rented this unit for OVER a year and there were no rodents, roaches or anything in my belongings; that was amazing in itself but I expect that from that EXCELLENT FACILITY in DeSoto! Thank you!

STEPHANIE P.  |  Overall Experience 
Rating:
5.0

Everything went well and the young lady employee was most helpful and courteous.

cecil b.  |  First Impressions 
Rating:
5.0

Great Customer Service

Michelle C.  |  First Impressions 
Rating:
2.0

This place is crawling with Rats!!! Rat poop EVERYWHERE in our unit.

Lisa G.  |  Overall Experience 
Rating:
4.0

No comments

Dessa S.  |  Overall Experience 
Rating:
5.0

Had no problems the service was great

misty p.  |  First Impressions 
Rating:
4.0

Kevin was extremely helpful and provided great customer service rarely seen anymore. I would recommend this facility to anyone.

KERRY A.  |  Overall Experience 
Rating:
5.0

The manager Kevin Clayton provided excellent customer service during my truck and storage rental!

Corey G.  |  First Impressions 
Rating:
5.0

every thing went find

LARRY D.  |  Overall Experience 
Rating:
1.0

Mice butchered my items.

Kourtney M.  |  Overall Experience 
Rating:
5.0

I talked with angel and she was so nice, professional and very knowledgeable with all the questions i had. I will definitely be a returning customer. Couldn’t ask for better customer service!!

Stephanie D.  |  First Impressions 
Rating:
5.0

Kevin and staff are great

Michelle j.  |  Overall Experience 
Rating:
5.0

AWESOME

Daniel P.  |  First Impressions 
Rating:
5.0

The Manager was extremely nice and helpful.

CHERYL B.  |  Overall Experience 
Rating:
5.0

Kevin The general manager wad OUTSTANDING! VERY PROFESSIONAL! VERY FRIENDLY! Went above and beyond to ensure I was taken care of! Will always rent from this facility!

Michael H.  |  Overall Experience 
Rating:
2.0

I showed up yesterday to the location and found out that someone had taken the unit that I had reserved, put their things in it and locked it. No one knows who the person is, who allowed them to do

Adrea M.  |  Overall Experience 
Rating:
4.0

It was a pleasure having my things stored there. Kevin went above and beyond to help my family and I. I did have an issue with rats towards the end of my stay. There was a dead mice inside my storage.

LAKENYA S.  |  Overall Experience 
Rating:
5.0

Kevin Clayton is the BEST. Very good customer service skills.

Tonia W.  |  First Impressions 
Rating:
4.0

Staff were friendly and accomodating. Kevin Clayton the manager was very helpful and made my experience very stressfree. Thank you !

Sue S.  |  Overall Experience 
Rating:
5.0

Very Professional

tammi w.  |  First Impressions 
Rating:
5.0

The manager at this facility was awesome!!! I wanted to shop around but he made believe this was “ the best” deal. He was so professional and a great salesman! Loved the experience!

Shereka B.  |  First Impressions 
Rating:
5.0

Thanks for service

Yaritza P.  |  Overall Experience 
Rating:
4.0

I specifically recommend DESOTO, TX Uhaul. Friendly and helpful staff.

Carmela L.  |  Overall Experience 
Rating:
5.0

Kevin is great I always rent from his location

Wednesday A.  |  Overall Experience 
Rating:
5.0

Excellent customer services

paulette s.  |  First Impressions 
Rating:
2.0

Was not notified about the rodent problem, so when I went to go empty my storage unit rat poop was everywhere.

Nina S.  |  Overall Experience 
Rating:
5.0

It was very good the facility was nice the management good everybody and I would represent I will represent people I know to that facility today is excellent they did excellent me excellent condition.

David M.  |  First Impressions 
Rating:
5.0

This was a great place with great staff.

Kerry D.  |