Customer Reviews for U-Haul Moving & Storage of Decatur

1155 E Pershing Rd   Decatur, IL 62526

(217) 917-4387

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(217) 917-4387

1155 E Pershing Rd
Decatur, IL 62526

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jim G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD D.  |  Overall Experience 
Rating:
5.0

I was happy with the help i got. Very good place also very clean inside il give 5 thumbs up guy's

Antonio M.  |  First Impressions 
Rating:
5.0

Entire staff is super friendly and knowledged in all areas of the facility. Will use the storage facility again if the need arises and will definitely use the equipment/trailer rental services again. And great prices on the quality storage boxes, by the way!

donna v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ISRAEL F.  |  First Impressions 
Rating:
5.0

They were good and thoughtful and work with me with my situation. Two thumbs up

Roger D.  |  Overall Experience 
Rating:
5.0

Darrell, your guys were awesome here and so helpful. Thank you much!!

Achim L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erwin W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

QUANTEZ W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlans N.  |  Overall Experience 
Rating:
5.0

Very clean, very friendly staff, they were easy to work with on settling up my past due fees. Thank you.

Jennifer T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samantha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RESAWON N.  |  Overall Experience 
Rating:
5.0

I stored a mattress and box springs for more than a year in climate controlled and they still smelled like new. Awesome!!

Anita Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QUANTEZ W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen W.  |  Overall Experience 
Rating:
1.0

It cost me a great deal of unnecessary money. The guy refuse to give me the key to storage and the truck he said I can get the storage key when I’m finished with the truck. Well when the loading was finished it was closed which cost me 159.00 more dollars to hire new movers to unload the next day. I was given a storage inside at the very end very expensive lesson never again uhaul

marsha c.  |  First Impressions 
Rating:
5.0

Very helpful. Although it said the lock would be in the space it wasn’t but the gentleman at the front desk was super helpful. Asked if I had any issues with checking in and wanted me to know they were there if there were any issues to let him know.

Marybeth A.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AURELIO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica B.  |  Overall Experience 
Rating:
3.0

N/a

Lashanda J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAMAINE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma W.  |  First Impressions 
Rating:
5.0

Nice selection of moving options. Super friendly and helpful staff. Will continue to use this location for moving and storage needs.

donna v.  |  First Impressions 
Rating:
5.0

Professional, friendly & helpful staff. Clean, modern secure facility!!

Tramaine P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karoll J.  |  Overall Experience 
Rating:
4.0

Great service

LINDA C.  |  First Impressions 
Rating:
1.0

It’s not worth it they owe me 60 dollars I still never moved in storage yet I got the storage on 04/30

Patrice S.  |  Online Move In 
Rating:
5.0

Great group of employees polite and helpful

Don B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

justin b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terra R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dereck U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  First Impressions 
Rating:
4.0

Move in was easy, convenient and the entry/access procedure explained to my satisfaction. Further access has been simple and convenient.

Nelson L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  First Impressions 
Rating:
5.0

Beyond easier than i ever expected. Was a contactless after hours move in with a free first month and free lock with only a 7.95 processing fee. Maximum security and climate controlled with inside bays to load and unload to escape the frigid outside winter conditions. Never been happier with a storage process which is why i took the time to write this review

Travis T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amy W.  |  Overall Experience 
Rating:
5.0

Climate control. Security.

Gaurang P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Karoll J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbie H.  |  First Impressions 
Rating:
3.0

Multiple charges were taken out on a truck rental so overall the business we did with uhaul was at best average

Earl T.  |  Overall Experience 
Rating:
1.0

Due to the office being closed, I had know access to a broom to sweep out the very little glass from a small broken lamp that was left behind leaving me to be charged the beyond unacceptable outrageous unacceptable $100 cleaning fee that I was NEVER told about or explained!! Plus the guy lied and said the gas was just under the same level it was when picked up. Me and my 2 sons made sure the gas was definitely returned with the right amount of gas, but still charged me $50. Needless to say I'm outraged at this $150 total RIP off fee!!! And will be spreading the word of how Uhaul will screw you over every chance it gets!! Plus the guy who sold me the lock for my uhaul storage only sold me 1 lock & never told me that my storage would be 2 separate units. I was given the impression it would be 1 big unit, not 2 different ones.

Summer B.  |  First Impressions 
Rating:
5.0

The process was very streamlined and personnel were fabulous and helpful. Thank you.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Junie W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kendell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bruce l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNO E.  |  Overall Experience 
Rating:
5.0

I don’t remember the man who helped me but he was wonderful he made sure I got exactly what I had needed thanks again

Shartrese G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ginger W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE C.  |  Overall Experience 
Rating:
5.0

Kevin was great! Very accommodating and friendly! I would recommend uhaul to anyone looking for moving needs and storage!

Daniel H.  |  First Impressions 
Rating:
5.0

GM was very helpful

JAMIE C.  |  First Impressions 
Rating:
5.0

The staff at the Decatur location has been amazing from our very first visit! We pretty much came in contact with them all at one point or another, EVERYONE was polite, professional, knowledgeable, and friendly! Kevin has a great crew!!

Shelley M.  |  Overall Experience 
Rating:
5.0

The staff are All amazing and so helpful during stressful week of moving. They all made sure I was set up for the most effective and efficient move and storage. Kevin and Justin were awesome and instrumental in making sure my move went smooth.

Adam T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly L.  |  Overall Experience 
Rating:
5.0

I set the alarm off twice; I didn’t realize I needed to insert my code to deactivate it. It would have been helpful to have that detail highlighted in the email that was sent. The staff was wonderful and helpful and made the move in very easy

Shondra L.  |  Online Move In 
Rating:
5.0

The onsite manager that handled my storage transaction was Extremely knowledgeable and helpful. I recommended a UHAUL storage the same day to my sorority who has been looking for a climate controlled unit to store items for our organization.

Stacey Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli H.  |  First Impressions 
Rating:
5.0

I rent from I-Haul a lot and I have never had a bad experience. Their always available.That means a lot.

Caroline B.  |  Overall Experience 
Rating:
5.0

Easy to set up account and get storage supplies. The store was very helpful.

Kimberly L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Online Move In 
Rating:
5.0

Thank you for your kindness and service.

FREDA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RACHEL F.  |  Overall Experience 
Rating:
4.0

Excellent location from home

Lamar B.  |  First Impressions 
Rating:
5.0

Very helpful and friendly staff. Easy access to storage unit. Very clean and maintained units. Highly recommend this place and would definitely use it again, if needed, in the future.

Cynthia P.  |  Overall Experience 
Rating:
5.0

I had never rented any units for self storage before. Last year, 2019, I retired and had to downsize. Kevin Barringer was absolutely the MOST kind and helpful person at U-Haul. He worked with me as I made 3 unit changes, due to the need for more space. I am moving, and one of the first businesses I looked for was U-Haul. Thank you Kevin for your knowledge and professionalism.

Julie S.  |  Overall Experience 
Rating:
5.0

Nope

Rachael S.  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating. One woman in particular, had a great attitude every time I heard her helping someone. The process was flawless on both occasions. Thank you

Jesse W.  |  First Impressions 
Rating:
5.0

I will always use U-Haul. They save the day.

Caroline B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Great job

Rachael S.  |  First Impressions 
Rating:
5.0

Kevin was fantastic and helped me get the size storage I needed. I will definitely return of the need arises.

Julie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

Great customer service. Clean environment. Good to have this level of service in Decatur. Thank you.

John R.  |  Overall Experience 
Rating:
3.0

I was dissappointed because I only had it, storage , for a week. Then did not need it so cancelled it. thought I should of got a refund back for the 3 weeks did not use ANGRY about that. Otherwise ev

Melodie M.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful. Will use again should the need arise.

Julia D.  |  Overall Experience 
Rating:
5.0

easy to rent

Melodie M.  |  First Impressions 
Rating:
5.0

The staff was very friendly and very helpful. They were able to answer all of questions and you could tell they enjoyed their job! Great Staff!

Tim W.  |  First Impressions 
Rating:
5.0

The staff at the Decatur store is friendly ,helpful, and knowledgeable.All in all a very pleasant experience.

Frederick C.  |  First Impressions 
Rating:
5.0

Everyone was very nice and friendly. Process was quick, and staff was very knowledgeable. The van I rented was in excellent condition and drove nice. Storage units are above average and worth the $.

Cynthia P.  |  First Impressions 
Rating:
5.0

We used them to store some of our belongings during a move. Never had any issues and will use them again!

andrew h.  |  Overall Experience 
Rating:
2.0

The only I selected the rating at below average is before I moved out of my unit I did a chat with a representative on here asking about refunds she said I would get one from the days I didnt use it.

robyn l.  |  Overall Experience 
Rating:
4.0

Staff employees were awesome and very helpful. The manager on the other hand needed a class on Customer Service. Wish this place the best but for us we will not rent or store here again.

JOSEPH S.  |  Overall Experience 
Rating:
5.0

It would be nice if you prorated. I paid basically an extra month (from the beginning and the end of each months)

Stephanie G.  |  Overall Experience 
Rating:
1.0

Employees were rude and they took forever to complete reservation. When I first walked in the store I was in there 10minutes before someone came in to even acknowledge I was there.

Lisa M.  |  First Impressions 
Rating:
5.0

Kevin and other staff were very pleasant and helpful! Also can’t beat having 1 month unit rental included with truck rental!

James F.  |  Overall Experience 
Rating:
5.0

The lady that helped me was so friendly and personable. My only complaint was there was broken glass in my storage unit and i had to put stuff in it so i could not sweep it up.

Amanda D.  |  First Impressions 
Rating:
5.0

Kevin was great during our uhaul storage and moving events. He is an awesome person and very professional even in tough situations, a truly great person to deal with.

Michael W.  |  Overall Experience 
Rating:
5.0

Kevin was an awesome person to work with, he is truly an asset to your company.

Michael W.  |  Overall Experience 
Rating:
5.0

Please change our mailing address: 804 W. Stratford Dr., Peoria IL 61614. Karl's email is karl_swanson@ymail.com. Thank you

Karl S.  |  First Impressions 
Rating:
2.0

Facility was busy. Manager was professional and knowledgeable. Others were not well trained and did not know how to operate system. Made for frustrating experience. All staff was professional.

Dan R.  |  First Impressions 
Rating:
5.0

My experience was excellent with a very knowledgeable and helpful employee. The unit was clean and easy to access.

Craig B.  |  First Impressions 
Rating:
5.0

Kevin and John were very helpful and accommodating. I had trouble with working the lock, and John worked with me until I "got it". I appreciate their professionalism concerning my storage needs.

Julie S.  |  First Impressions 
Rating:
1.0

went Sunday to put items into my storage unit they were to be open at 9am, needless to say they weren't, it was a little after 10am I had to wait for 20+ minutes for someone to get there to open them.

robyn l.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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    Moving Supplies

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    Propane

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    History

    We have an adaptive reuse program to better the environment!

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