Customer did not leave a comment.Emily M. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Decatur
Decatur, IL 62526
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Nancy H.
Only issue is the outside parking lot is very dark at night. Also it seemed like the heat was on all summer always hot air which was really annoying when you have to sweat while trying to load and load things in and out the storage. Jordan was absolutely amazing always took great care of me!Sonya W. | Overall Experience
I ordered a dolly, one wasn't in my truck, but I was told to grab one from another truck. Just a weird experience.Blake W.
Customer did not leave a comment.Kyle F.
Customer did not leave a comment.MICHAEL F.
The vehicle was not ready at the designated time. I do need to say that the Counter Person was fantastic--came to find she was new and had started working the week before..she did everything she could to help us secure a vehicle and get on our way.Denise R.
Customer did not leave a comment.William S.
Everyone very nice and helpfulKylie K.
Customer did not leave a comment.Steve T.
Nothing ! Great Customer ServiceDanny H.
I was charged double what I was suppose to after speaking to 2 individuals about the time I would have the truck back. When I spoke to the manager he said he would credit my account. More money was taken from my account then a day or two later that was credited back and the next day the entire wrong amount was taken from my account from the same person I had spoke to first thing. Had to make another call( 5) to ask about the charge and almost 2 weeks later I was credited back the right amount. Probably won't go with uhaul again.Nina P.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Julie H.
Customer did not leave a comment.Tenisha C.
Make sure the inside truck is clean and charge to much for mileage inside townGreta N.
Customer did not leave a comment.Kelly P. | Overall Experience
The whole storage had roaches even the bathroomsHanna M. | Overall Experience
Customer did not leave a comment.Jason W.
Inside storage area Hot Temp!SUE L. | Overall Experience
Customer did not leave a comment.darrell S.
Customer did not leave a comment.SHARON B. | Overall Experience
I was charged beastly 300 dollars and showed this to the employees who said it only showed 58 on her end. None could tell me why, when or f I would get my money back, and I had made a commitment to purchase a car which I very much need and now with that money being grid i will be unable to do so. Very frustrating. Furthermore, I texted 2 trucks in the last 2 weeks. The first one was having major transmission odyssey, skipping, not wanting to shift, etc, as well as the brakes were going out. Very dangerous. I didn't at anything, however, eden the second vehicle had the same problem with transmission and then broke down on the side of the road like,the battery had died but that would most likely be an alternator, not once but twice, and i had to save someone Dirac in the dark alone as a woman in decatur to get help I decided to call the customer service and make them aware, the Wuhan I take to, Sylvia, was more concerned with wanting to charge be an extra day even tho I infighting get I would get it back within 24 hours, than she wad with the problems I was having. I also had to mix a half Day of work, which is a around 150 dollars, because it wouldn't start in the morning either. I need to know when I am getting the money I was over charged back and need it to be immediately, abs to be honest u do not believe I should be charged for the second vehicle at all. Especially because I made the employee at the store swear if the fact it had a dash light flashing and she just brushed it off as"oh its your tire pressure but they look fine. " that and the grandkids issue both cause excess fuel usage.shaundra J.
Customer did not leave a comment.SCOTT B.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.amanda D.
I have been charge 6 times from this company all different prices. You keep taking money from my account but not putting money back in for days or a week then you continue to take money before you add it back and the excuse I keep getting is a glitch is causing this. I was to receive a refund of 90$ due to an error in pricing for mileage. 8/29 charged 118.61 8/26 charged 292.36 8/24 charged 105.02 8/24 charged 97.25 Credit 8/26 202.27 I rented the truck on 8/18 and yet I'm still being chargedDANIEL F.
You lost several customers while i was waiting one hour and a half to return your truck. The first person i talked to after waiting for over a half hour said it was too difficult to deal with since the mileage was off by 50 miles 179779 instead of 179725 the contract stated at the begining. All i wanted was a final bill. Had to wait an additional 45 minutes for the manager and was told several times he eould "be right there" When he fid show up he busied himself with other people. Tried to push me off on an employee who did not look as though he worked the front counter. When he finally put attention to my situation it took about 10 to 15 minites. Seemed as though there was some underlying resentment. Same thing when i picked up the truck on Saturday which was another FiascoKurt P.
Customer did not leave a comment.Julian D.
Customer did not leave a comment.LAJUAN T. | First Impressions
Needed an oil change, had low oil pressure.HICKORY RIVER S.
Customer did not leave a comment.Osamah A. | First Impressions
I hope I was credited for furniture Dollie's and pads. It wasn't put on the truck when we rented it.Hazel W.
The employees there were lazy as crap. We returned a trailer under the green canopy like the worker there had asked me to do then I get a call asking if I have returned the trailer yet and they didn't have the trailer on the lot. If they weren't lazy and would've gotten up to take care of the trailer that wouldn't have happened. Got charged $113 for their laziness. When we first went in the lady was more interested in her phone then trying to help a paying customer and they were too lazy to take weights off a motorcycle trailer we were trying to rent and it was the last one they had with weights in so we didn't even get the trailer we wanted. It worked out but overall pathetic work by the employees.Ryan P.
Reserved my truck for 8am. Didn't get it until 9am. Put me back a hour. Ruined the whole damn day. Paid 126.00 when I should have got it cheaper since I had to wait an hour. Was not my fault. No worries. Just like getting screwed out of money.Pete B.
Customer did not leave a comment.Zhongwen S. | Overall Experience
Customer did not leave a comment.Lisa H.
Personable staff. Didn't realize use of dolly on truck was extra cost.Tom R.
Customer did not leave a comment.brysa B.
Was a good place to store my "stuff" for one year while making plans for a future move. All positive - no negatives for me.JAY H. | Overall Experience
Customer did not leave a comment.DARWIN J.
Customer did not leave a comment.Sheila M.
The internet reception in the building was not good at all. They had to go outside to get to the website. Maybe put in a boost in the building to get better reception. A new phone for the employees might help.mary P.
Great service!!PATRICIA M.
Clean facility, excellent staff.John R. | Overall Experience
Customer did not leave a comment.William F.
Inform customer that ramp is not included in rental so it can be added.Ann L.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.Gretchen A.
Customer did not leave a comment.Kristan C.
Customer did not leave a comment.MIke F.
Staff is always very friendly and willing to help!Tonya B.
Customer did not leave a comment.Cindy A.
Customer did not leave a comment.William H.
Customer did not leave a comment.Jessie T. | Overall Experience
From the manager to the customer service I would highly recommend U-Haul to any family ot friends! Extremely personable and knowledgable about their services. I have another unit at a different facility which has now raised my rent 4 times in less than 3.5 yrs!! Totally ridiculous !! Jordan Currie is the ultimate BEST!!JULIA D. | Overall Experience
This team went over and beyond on customer serviceStepheni H. | Overall Experience
Customer did not leave a comment.Caroline B. | First Impressions
Jordan was excellent!!Stepheni H. | First Impressions
My brother rented me the uhaul that day but we couldn't get our free month!Alex W. | Online Move In
This was a horrible experience and I will never use UHaul again. I was told a manager would reach out to me to discuss but they never did. I am still waiting for my refund.Celestina R.
Customer did not leave a comment.Nancy S. | Overall Experience
All was above average..customer service was top notch. Answered all questions before leaving the store and upon return, vehicle check in was quick and easy . I even got 1 mile cost returned to my card!!Katheryn H.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.Juanita R.
The staff was very helpful and friendly.Jeff S.
Did an after hours drop off, the uhaul application was not working on the first try, but did work when I exited out and went back other than that issue (a little time consuming) the outside of the store looked clean and organizedLew T.
Customer did not leave a comment.Zhongwen S. | First Impressions
Staff ignored most of the customers questions, needs and unable to to provide legitimate answers. Security services are very poor and not operating correctly. Climate controlled storage was not climate controlled at all. It's was 93 degrees Fahrenheit outside of building heat index and the same inside the storage building area. Only certain members allowed 24 hours access into storage area., Without answered to why? Very segregated and prejudice. False advertising...issues with U-Haul.Eian P. | First Impressions
Should think about lowering prices!NEWTON M. | Overall Experience
I was charged for gas when I brought it back with gas. I have tried to reach out to the manager for a week and not heard anythingJon E.
Customer did not leave a comment.charles L.
Customer did not leave a comment.Nikhitha R. | First Impressions
Security deposit wasn't given back in fullSteven W. | First Impressions
Staff was very helpful in the entire process as i have never rented a storage unit before.Eliah Z. | First Impressions
Went on line to rent a small truck and dolly a week before my moving date. Had to wait an hour for the truck. Then they told me they had no dolly available to rent but they can sell me one for around 50 dollars. You can't rent me one but you can sell me one. I will never use that location again.Earl C.
Customer did not leave a comment.Alyssa P.
Tyvmterry t. | Online Move In
Dealt with four different associates at this store, all four were excellent. The staff you have at the Pershing road store are professional, personal and great to work with. Five stars for all of them.VINCENT G.
Manager was very nice and helpful. Everything went great!Brent S.
Donisha did an excellent job in helping me when I went in to reserve the truck, pick it up, and return.Laura T.
I was unable to access the facility with the code given to me at check in. Staff present when I was there to move in was not very knowledgeable about how I could access the building closest to my unit. Both staff present acted like they could care less. I was told there was a lock in the unit. There was not one. When I went back to the lobby to request one, I was told they had none. I was given a lock about 15 minutes later. I was not offered or told carts were available to help move our belongings until I read a sign in the lobby after we were moved in even though a staff member saw us making multiple trips from the truck through the building to our unit. Overall, the unit was as I expected but customer service was very poor.KIMBERLY M. | First Impressions
The location and the Representative was excellent. The Representative making the appointments could use a little help with their estimating of prices of trips. I am a very fair person and think that I should be treated as such. Thank You Eunice MannEunice M.
Customer did not leave a comment.Charles D. | Overall Experience
unlimited milesPatricia H.
Customer did not leave a comment.Georgina H. | Overall Experience
Joey and Joe Oliver were great with helping with the truck. Great customer service â¤ï¸ will be back🤞🏽â¤ï¸Monique J.
Customer did not leave a comment.Tawanda L. | First Impressions
Customer did not leave a comment.MEGHANA P.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Larry A.
Very friendly staff!!!Tammy E.
Let customers know they are renting a vehicle that's for in town only before they reserve a truck, and let them know up front that the fees for changing the drop off location are $500 to $2000!Angie K.
JORDAN IS THE BEST MANAGER THAT YOU HAVE HAD AT THE PERSIAN FACILITY LOCATED IN DECATUR, ILLINOISSuprina G. | First Impressions
Customer did not leave a comment.SHARON Y. | First Impressions
Customer did not leave a comment.Floral D.
Customer did not leave a comment.Ashley T. | First Impressions
Customer did not leave a comment.Tykennya P. | First Impressions
Great serviceJERRY C.
You committed fraud good luck in courtJessie W.
Customer did not leave a comment.John A.
Jordan is such a nice guy!James E.
There seems to be a lack of communication. Part of it started in the beginning when they input my phone number wrong in Florida. That was discover within a few days and I was told it would be corrected. It wasn't. Then when I went to the website it said I didn't have an order. I reported that in Florida also and was told that they didn't know why. My belongings arrived in Decatur but they didn't contact me because they had the wrong phone number. Why they didn't use email I don't know. Most of the time when I tried to call any number for uhaul I got told by your system it would be a 15 to 30 minute wait time. So yes, you have a communication problem in several ways.Peggy R.
Customer did not leave a comment.Angela S.
I have used this storage facility since it was opened. The service and the personnel have always been great. Oh the storage unit itself is also great.Paul J. | Overall Experience
Everything was fine!Steven L.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.Stephanie A. | Overall Experience
Customer did not leave a comment.Staci M.
Customer did not leave a comment.Deanna R.
Great friendly staff.Nathan B. | Overall Experience
Just keep up the good work. Employees were friendly and very able. All went smooth. ThanksDave G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Robert M.
Service was slow but there was only one employee working the register. They also didn't give me the correct number of pads but luckily I didn't use any of them.Sarah S.
Donisha was the first person to welcome us to Decatur. Her kindness and helpful manner set her apart. She also knows her job thoroughly and is able to quickly evaluate convoluted situations and offer appropriate solutions. We look forward to working with her again! :)Heidi L. | Overall Experience
I can't remember their names short black girl, danisha? Maybe? Tall white guy, super fast and nice! This is my 2nd time working with them at this location.Lucas B.
Customer did not leave a comment.Betty W.
Customer did not leave a comment.Anthony R.
Your staff was awesome!! The woman that waited on me was very professional and had a VERY good personality! Very nice! Thanks!ray L.
Donisha’s customer service, professionalism, and friendliness make her so easy to work with. I am in the middle of a cross country move, lost two pets this week in the process, and am living out of a dreaded hotel. Donisha was compassionate about my situation, and stayed calm and collected while I had a little meltdown. Donisha knows the products/services and was able to find a solution that best fit my complicated situation. She also sorted out my reservation that no one at uhaul (1800#, not the local office) wanted to assist with. I explained the situation and Donisha never got frustrated or lost her cool even tho my situation was convoluted and I was completely out of my mind. Thank you Donisha for making my day a little sweeter!Heidi L. | First Impressions
Customer did not leave a comment.Angela S.
Staff was fantastic! Great personalities, there to help with all my needs! Very professional !pamela R.
Stop taking extra money n have the right amount of change, or else I'll go to the competition!Dezzmend R.
The staff at the location did not have enough training in the ubox process, so while they were friendly and helpful they were not as knowledgeable as they should have been.jeremy H.
Customer did not leave a comment.LAMARCUS W.
You need to tell customers when they are dropping off after closing time that they have to sign the vehicle in and take pictures BEFORE putting the keys in the box. I was not told therefore was not able to get a photo Of the dash or get the mileage.Keegan B.
The truck that I was in must've had some mechanical issues I only use it for about 10 miles as I was doing an in-town Pick up to take home but anything longer than that and it would've been a very very unpleasant experienceJessie W.
Jordan was great to work with and very professional.Matt R.
Customer did not leave a comment.Jason R.
Would appreciate maybe the person in the office telling me where the truck is! I had to drive around for a while to find it but that's okay!Olivianna C.
It was easy to use, the truck was ready and Jonathan who helped me was very helpful!!Tracey K.
I told the lady when I would be dropping it off when I returned it she said we have to charge you for two days. I would have waited two hours to pick it up if she would have said something.FRANK T.
Customer did not leave a comment.Craig D.
Customer did not leave a comment.Eric B.
Customer did not leave a comment.paul B.
The staff that was in attendance was awesome. However, I tried to call customer support 2 different times and was put on hold for 30 minutes before my call was dropped. The customer service needs to improve.Sean M. | First Impressions
Customer did not leave a comment.Stephanie G. | Overall Experience
You guys were greatKIMBERLY H. | Overall Experience
Customer did not leave a comment.Craig B. | Overall Experience
Customer did not leave a comment.Tisha J. | Overall Experience
Customer did not leave a comment.Shalondrelle B. | Overall Experience
Customer did not leave a comment.Anne P. | Overall Experience
Jaden is great and I appreciate his help. He needs more people to help him.Lesa C. | First Impressions
Customer did not leave a comment.Liz W. | First Impressions
Customer did not leave a comment.Cherelle H. | First Impressions
Customer did not leave a comment.Adam c. | Overall Experience
Customer did not leave a comment.Sarah J. | First Impressions
Customer did not leave a comment.MICHAEL R. | First Impressions
Customer did not leave a comment.Linda B. | Overall Experience
If u get storage out before your due date should be proratedOCTIVIA F. | Overall Experience
The Manager Darrell is so easy to work with, he made moving during a stressful time easier. Thank you!James E. | Overall Experience
Jordan was very kind. Great customer service. He went out of his way to show me around and to show me how to use the key code pad to get into the storage facility.CHERYL Palmer H. | First Impressions
Customer did not leave a comment.DOROTHY Y. | Overall Experience
Customer did not leave a comment.Matthew V. | Online Move In
Customer did not leave a comment.Chauncy W. | First Impressions
I have to praise the staff at the Pershing Road Decatur IL U-HAUL facility. Everyone was professional and always willing to accommodate me. I want to especially mention Jordan, who deserves a management opportunity!DAVID H. | Overall Experience
My original storage unit was given to someone so had get a new one???Marilyn W. | First Impressions
Customer did not leave a comment.KELLIE W. | Overall Experience
Customer did not leave a comment.Gene R. | Overall Experience
Customer did not leave a comment.Brenda B. | First Impressions
Awesome service!jennifer c. | First Impressions
Customer did not leave a comment.Nelson L. | Overall Experience
Customer did not leave a comment.Brandon W. | Overall Experience
Customer did not leave a comment.Sonya W. | Overall Experience
Customer did not leave a comment.Mary L. | Overall Experience
Customer did not leave a comment.Caroline B. | First Impressions
Received email for due date didn't receive one for the previous monthRANDALL T. | Overall Experience
But I won't return uhaul again .. told me it wud b 54.75 then they debit my acct an additional 21.54. Idk why but thats finePeggy R. | Overall Experience
Customer did not leave a comment.Sonya W. | First Impressions
Customer did not leave a comment.AMIRIKA P. | Overall Experience
I gave good ratings, but I did have 2 major issues. The first time I went to get some things out of my unit it was locked with a U-Haul lock on it. It was an error. The only reason it was an issue is because I was in a super hurry and very jammed up that day. It took extra time to get into the unit. Next, when I did get in, my stuff was soaking wet!! That was a huge problem, again because of my time crunch. Needless to say I was NOT going to put another thing in there. It was a maddening experience. I do think my experience was a rare and unfortunate one, that is why I am not giving a bad rating. I like that your facility looks very nice and so glad you took over the old rundown K-Mart.paula l. | Overall Experience
Customer did not leave a comment.SHIH-SHIAN H. | Online Move In
Customer did not leave a comment.SUE L. | First Impressions
The reason I answered NO to #5 and #6 is because the facility needs to be fumigated very badly. I only had a storage space for one week, and I noticed cockroaches in my plants as I was removing my property from storage. Many more cockroaches came out of my furniture when I got moved into my new home. They were not in my property prior to being in the Uhaul storage facility and I had to fumigate my new home immediately.JAMES J. | Overall Experience
Customer did not leave a comment.STEVE B. | Overall Experience
Customer did not leave a comment.Gladys J. | Overall Experience
Customer did not leave a comment.Wendy G. | Overall Experience
Customer did not leave a comment.Shalondrelle B. | First Impressions
Customer did not leave a comment.Malisha B. | First Impressions
The facility is clean, easy to access and in a convenient location. Customer service is lacking. Called and was on hold for over 15 minutes and no one answered. Tried to rent on the website and the system locked up at the third step on multiple attempts and wouldn't advance to complete the rental. Went to the store in person and was assisted after a short wait. The staff are friendly and knowledgeable.Nina P. | First Impressions
The service was perfect. I’ve never had anything but a great experience with the staff and the product at U Haul. As a life long resident of Decatur, I am so pleased that U Haul moved into the old Kmart. The building looks great and the area is well kept. This business is a great asset to Decatur in every way!paula l. | First Impressions
Customer did not leave a comment.MAYRENNIE J. | Overall Experience
Really helpful and fast serviceMichael C. | First Impressions
Customer did not leave a comment.CHERYL P. | Overall Experience
Customer did not leave a comment.TINA M. | Overall Experience
Customer did not leave a comment.Steven B. | First Impressions
Love the room should have went with 10x15 but I made my choice work. Building was very well maintained. Love the fact you was given a new lock along with your unit. Love the inside unloading and use of carts. Love the access control to the building. Love the fact it's climate controlled.Lawrence H. | Online Move In
Customer did not leave a comment.cathy l. | First Impressions
Customer did not leave a comment.Tyler B. | First Impressions