Customer Reviews for U-Haul Moving & Storage of Downtown Erie

503 reviews

337 W 12th St   Erie, PA 16501

(814) 240-5500

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(814) 240-5500

337 W 12th St
Erie, PA 16501

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Had to stop my move. Truck stated gushing power steering fluid and then steering wheel would shake during turn. Didn't feel safe driving it. Took it back and told attendant and was just told she would look in to it.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Thank you for your services as I relocated and traveled 2hrs to storage. Four weeks later, moved again into my new place.

Allen E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric M.  |  First Impressions 
Rating:
3.0

Staff was not always very friendly. Seemed as though having to actually do any work while at work was too much to ask of them. The dust from construction made the facility dirty. Including the inside of the unit we rented. Also being locked out of the unit for a week because of construction was annoying since I still was charged for that time period.

Stacy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Anthony Lee M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
2.0

My overall experience with the equipment was beyond poor when I picked up the truck and overpowering smell of marijuana. The truck was way underpowered and due to the weather the traction on the truck was extremely poor. However on the bright side Heather made this an enjoyable experience for his office staff goes my opinion she went above and beyond what she needed to do I would look at her as an asset to your organization

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

TYANNA Y. 
Rating:
1.0

They lady at the front was very rude and impolite and short patient

kenyatta h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LISA M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Access hrs is what was concerning but other than that everything else is good!

TIA J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

All good! keep up the quality and availability!!

Douglas Y. 
Rating:
5.0

Absolutely, this was fantastic! Thank you so much!

Denise K. 
Rating:
5.0

Staff were helpful! Facility smelled very clean and one employee was actually wiping down and cleaning outside of units and walls while I was unloading my vehicle. Very easy and convenient location of facility. Also great hours of operation and hassle free easy access. Makes moving a breeze! Thanks so very much!

Farren S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allen E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irvin S. 
Rating:
4.0

Customer did not leave a comment.

Michele B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher E. 
Rating:
1.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Esther G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kozani A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE LEE S. 
Rating:
3.0

Get new management

HENRY P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
2.0

I’m being charged a higher fee than I was quoted!!! Please see me emails

Christine M.  |  First Impressions 
Rating:
5.0

Great customer service from everyone involved!

Asher W. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE M. 
Rating:
5.0

Customer did not leave a comment.

lori O.  |  Overall Experience 
Rating:
5.0

Easy and efficient process - would recommend to anyone!

BETH N. 
Rating:
5.0

Every thing was great

BRIAN S. 
Rating:
5.0

Staff was great to work with and equipment was clean.

SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Let people know online you can park your car there

JEAN ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

AIMEE S. 
Rating:
5.0

Customer did not leave a comment.

Molly O. 
Rating:
5.0

Make sure ratchets are lubed up.

Paul O. 
Rating:
5.0

Thank you

THOMAS S. 
Rating:
5.0

All around great

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

ALFRED B. 
Rating:
5.0

you guys have ALL made my life so much easier time and again. This time was particularly excellent, customer service was amazing helping me. im actually trying to come up with something else to uhaul it was that pleasant! Stay the course!!

kristi D. 
Rating:
5.0

Very professional and efficient. Like day and night between Clarion and Erie.

Paul A. 
Rating:
3.0

The online check in and return was a nightmare. Did not work properly wasted 40 minutes outside the truck before going inside and wasting another 30 minutes for an employee to help. The online check in needs tons of work. I personally will not rent again. Was more of an inconvenience wasting time.

Shantelle S. 
Rating:
3.0

Customer did not leave a comment.

HENRY P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY P.  |  First Impressions 
Rating:
3.0

The trailer had some running lights that weren't working and the girl that serviced my contract was told that and all I got was her signing that the running lights didn't work and no effort to fix them before I left. I had now been left in a corner and had to get a trailer. I had gone to the Pittsburgh area on about 10 days before this and asked to have a 5 x 8 trailer available which even then it was too big for my needs. I I went there the day before I was supposed to pick it up just to make sure about the arrangements and then I was told that I would be going to the 12th St. area which is another 4 miles for them to place on Pittsburgh from my home. While I was at the 12th St. store I was told by the girl at the desk at the time that my trailer would be ready for me the next day at 10 o'clock when I had originally asked for it at seven when the Pittsburgh store was going to open. They agreed to have it ready around 7 o'clock in the morning and I went home. Just as I was getting to my garage, my phone went off and Joe from 7 to 4 area code called me and said that my trailer would be available 20 miles further south of where I am and I told him that wasn't acceptable and that they were notified by a trail is available but he would give me A free day travel so I excepted that and then I called back to the 12th St. store and they told me I could pick it up that day which I did. It was a different girl who helped me hitch up the trailer, but she was overwhelmed with other customers and didn't complete things to my satisfaction. When I told her about the running lights not working I had to chase her into the store and basically asked her just to sign the contract saying that they weren't working. I was planning to travel during daylight hours.And I loaded the trailer the next day and left for my destinations in Morristown New Jersey the following morning early. Go to that I called ahead to Vito‘s service Center and spoke to the owner Vito who said that his he would be open until 430 on Friday and his hours on Saturday were 92 I told him that I could probably get there on Friday if my trip went uneventfully and it did so when I was ready to bring back the trailer on Friday I called ahead just to make sure I knew where to drop the trailer before I got there and he told me that he wasn't there and then he wasn't going to come back and I asked him if there were other places I could drop them at any other places I could drop it at and he gave me a place on route 10 in Morris Plains, but when I went there it was closed and didn't look like it had any U-Haul's there at all. This was at 2:30 in the afternoon on Friday. So the next day Saturday I brought it In on Saturday to Vito's and no one was there at 9 o'clock so I backed it in the best I could leaving it at 30° angle off the street on his property. He arrive there around 9:10 and told me that he I should have put it in the place where he told me to go over the day before and complain about how I backed it in. I don't think he has any idea of what good service is. All he did was complain about being overloaded with trailers.I called Joe again on Saturday a few minutes after this and confirmed that I had left the trailer and had taken pictures of it in the property on the property in front of Vito's garage.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A D. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy E. 
Rating:
4.0

The truck that I rented wasn't very maintained or some things were overlooked at inspection of vehicle. Reason for me saying this is because the truck going down the highway at 60mph it shakes and almost felt like I was going to go off the road. And the rear tires of truck were almost bald ..

JASON M. 
Rating:
5.0

Customer did not leave a comment.

Gabriella C. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

TAD S. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

TYANNA Y. 
Rating:
1.0

I reserved a unit online. When I arrived, I was told it wasn't available even though I had a reservation confirmation. The woman at the desk was extremely rude and completely unhelpful. She refused to honor the price I had been quoted in the reservation for a different, similar unit.

Jane F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

i felt thinks went really well.

WILLIAM K. 
Rating:
4.0

Customer did not leave a comment.

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Good job

LYDELL M. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
2.0

Dolly that i ordered was not in the truck, back of truck was muddy.

Jeremy B. 
Rating:
3.0

Make it easier to get through on the phone and have the staff be more professional.

NERINA T. 
Rating:
5.0

Nothing I can think of. The people were wonderful.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Henry P. 
Rating:
5.0

Treatment them good like the same way u did to me,u-Haul is the best

KATENDE T. 
Rating:
1.0

Stop over charging and double charging people false advertising prices then charging otherwise

RAQUEL N. 
Rating:
5.0

Customer did not leave a comment.

TANIA P. 
Rating:
4.0

Nothing, all good.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Henry P.  |  First Impressions 
Rating:
5.0

All was good

MARK G. 
Rating:
5.0

Very polite, professional and efficient. I would definitely recommend them.

WILLIAM Q. 
Rating:
5.0

The truck handles differently empty than loaded. So empty it sways more. Nine hours of driving takes alot of strength.

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

Josh R. 
Rating:
5.0

Staff is very helpful. I trust the whole process

Jessica P. 
Rating:
4.0

When I rented the truck under the $19.99 deal and returned the vehicle ahead of schedule I was charged an additional $20 because I didn't drive the exact destination I projected, though the move was local. This should be explained to the customer upfront, that they will be penalized if they miscalculate their distance, even if it was under 50 miles.

KENNITH S. 
Rating:
5.0

Customer did not leave a comment.

Arjun M. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Very, very pleased. I was afraid that I may belongings would be exposed to bedbugs once I moved out, but all is well. I'm extremely satisfied with UHaul

Desiree L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  First Impressions 
Rating:
5.0

Very good

Vladimir K. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
3.0

Light in Cargo don't work,Need to maintain&service cargo space(Door&Light) many cuts from door latch area.

JULIA C. 
Rating:
3.0

Everything was good, and good people. Just the location is different for me being from the country but it's a good location I would say.

Colin F. 
Rating:
5.0

AWESOME VARY APPRECIATIVE THANK U ALL

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

VINCENT P. 
Rating:
5.0

AWESOME GIRLS ON TOP OF IT

JOHN D. 
Rating:
2.0

Be more consistent when checking the trucks. No one wants to worry about being held responsible for the previous renter.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Debbie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Clean the interior! There was soda spilled on the entire interior. Additionally, with COVID-19 being an issue, i thought the cleanliness of the vehicle was entirely unacceptable. It smelled of body odor and the dash, steering wheel, cupholders, and radio were filthy. I had to clean the entire interior with hospital grade disinfectant before I could drive the vehicle.

Wesley S. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Pleasantly surprised at the options of services. Very helpful staff members and will use them again. Thank you

Debbie B.  |  First Impressions 
Rating:
5.0

There was trash in the trailer when I picked it up. I had to clean it up before I loaded my stuff.

Dennis B. 
Rating:
3.0

Listen to customer with some urgency and appreciation and when wrong above all offer some resilient resolutions instead of rudeness and sarcasm

DWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Shaquana H. 
Rating:
3.0

Had to fill tire before I picked up, low tire by end of day

eric S. 
Rating:
5.0

Relocate the front counter nearer to the customer entrance door.

MARY W. 
Rating:
2.0

The overall experience was terrible

CARLOS C. 
Rating:
5.0

The truck was not clean. Cigarette butts under the seat.

Jack P. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Staff very polite and professional.

Tony D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose W. 
Rating:
5.0

Customer did not leave a comment.

franklin C. 
Rating:
5.0

All was good. The intake person was particularly cordial and efficient.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Brion J. 
Rating:
4.0

I didn't get my money back

Chad H. 
Rating:
5.0

Customer did not leave a comment.

Chad H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER F. 
Rating:
5.0

Very good service

JONATHAN G. 
Rating:
1.0

Everything In my storage unit was covered in black dirt

Mindy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  Overall Experience 
Rating:
4.0

We never got the access code or key to enter the storage unit after office hours

Aiden N.  |  First Impressions 
Rating:
5.0

Staff was outstanding, professional and courteous. Would highly recommend this storage facility to anyone in the Erie area that is in need of storage facilities.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

The storage facility was cool in temperature which was nice and it was very clean! I was helped by Karon and Heather who were extremely nice!! one thing I will say is there aren’t any security cameras (that i noticed) on the outside or inside of the storage unit part of the building. As a single young female who’s storage units were in the back of the facility it made me a little worried but I made sure I had someone with me or went in the daytime. I would be sure to rent with them again!!

torrie b.  |  Overall Experience 
Rating:
5.0

Excellent customer service and a resonable rate for thebunit size I needed.

Randall S.  |  Online Move In 
Rating:
5.0

Na

brian b.  |  First Impressions 
Rating:
5.0

Customer service was excellent! Great pricing! No complaints. Would recommend to anyone looking for storage.

James M.  |  First Impressions 
Rating:
5.0

Fast friendly service from start to finish!

William M.  |  First Impressions 
No reviews have been submitted for this location.

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