Ever g one has been polite and helpful.
Kimberly T | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Same as above; friendly and knowledgeable staff.
ROBERT CThe Mngt Jacob was very helpful, easy to work with and an awesome attitude. He made it very pleasant for us.
Thonglom P | Overall ExperienceWhere to park prior to picking up equipment not clear and not many spaces.
BRUCE WI think everything was done very quickly and efficient and I can’t even think of anything that could’ve made it go better
RICKY MI only rent a trailer once a year, but will always come back because the staff is so friendly and helpful. Thank you!
DANIEL JEverything was great. Great customer service
Douglas WVery friendly, super helpful!
Vanita I | First ImpressionsRepresentative made sure I understood all of the charges and how equipment should be returned properly. Attentive and very pleasant.
Nate DThank you u-haul
Willie E | First ImpressionsThe location itself is really good, employees are really good, but my bill was incorrect and I was charged more than I should so if U-Haul doesn't get a good grade in general
JOHN HStaff was really helpful and really nice one of the stuff members even came out to show me how the way to my storage room
Tanya r | First ImpressionsVery friendly, accommodating, and professional. Highly recommended!
GEORGE Bvery nice and helpful Thanks
DONALD LThe storage units were confusing to find. The employee needs to go over the instructions slower or more throughly of getting in and out of storage building and units.
Paul T | First ImpressionsOur entire experience was very good. Pleasant staff, convenient location, clean facility, and the loading dock was helpful. I only have two wish list items: a.) it would be nice to have a dock plate to make the transition from truck to dock easier. It was a bit unsafe to have the gap there. and b.) to complement the selection of carts to include a furniture dolly. Our thanks to the staff and the company for an easy move-in process!
Jim M | First ImpressionsGreat guys, worked quick
CHRISTOPHER SThe manager was very helpful, Mr. John
gus s | First ImpressionsPricing is a little high for what I expected. Only used the van for 3 hours and it cost me $120. Customer service at desk at pickup wasn’t very friendly but the man at drop off was really nice. The pick up process takes way too long with the photos.
Emma HEverything was excellent!
CAROLYN GVery good service, and the moving company we hired along with the truck worked quickly and carefully, loaded and unloaded under the allotted time. No complaints.
NANCY BCheck and drop off could be a little less complex
Michelle GTruck stopped on me at a major intersection. I turned it off, waited 5 mins and I was lucky it restarted without having to get a tow. Also it was dirty when I got it. I took pics and sent them in
KAMYLE AGreat!
DAMARIO SDon’t make the customer figure out how to get the ice off the vehicle themselves! Truck should be ready to go by reservation time. The least you can do is supply a snow brush/ice scraper if you are going to force us to it. And the check in process through the app is absolutely terrible! Should not take 45 minutes to check in and out and get the truck to where you can drive it
DAVID MKeep doing what you are doing.I won't rent a Uhaul from no other Uhaul.This place is great.
CHESTER LLove these guys! Friendly, knowledgeable, and efficient. Worked with them 3 times now and every time has been awesome!
ALEXANDER LEasy and fast return. The personnel was friendly.
RAKESH KI was very pleased with the folks at my rental location.
John SI can’t really claim that the trailer was clean, because there was fiberglass insulation fragments inside, but it was no big deal. Not sure of his name, but there’sa black guy, my guess in his late 20s or early 30s who is just a fantastic representative of Uhaul. This is the second time I’ve dealt with him and he is quick, personable and knows his business.
ADRIAN MWe don't have a problem when we need to rent an Uhaul Service is always friendly and curtesy.
CHESTER LFriendly and very helpful. Great customer service. Totally recommend!
VICTOR VService was prompt and excellent at the counter and outside.
TODD BThe gentleman who greeted me was very pleasant.
MICHAEL QNo need for improvement. Jeff and John was very courteous . They answered all my question and was concern with my problem as well. They told they'll check the situation and try their best to fix it. Great job fellas your customer service is excellent. Thank you
BARBARA MAfter 2 poor U-Haul experiences this week, my partner and I will not ever use U-Haul again. This rental was to be picked up using the mobile app at 7pm. It was dangerously cold outside. The app wouldn’t allow us access and kept glitching, not allowing photos, giving error messages. Finally we got back in our car to warm up and I called customer service. The woman was very good. She seemed to know just what to do and had us abandon the app and go on the internet. There were still problems, like we couldn’t get a photo of the mileage that the system would accept because there was sticker on the dash in front of it and the steering wheel didn’t adjust. The nice customer service lady had me take a photo and email it to her. It is a really inefficient process to make customers go through. The tech needs someone to fix it online and in the app as well. It caused a lot of ridiculous anxiety.
Jennifer KJeff was very helpful and great to work with.
Daniel M | Overall ExperienceU guess help me out a lot more than other.
James F | First ImpressionsI was very satisfied with the experience and couldn't ask for more! John was very kind, talked me through each step of the process to rent the vehicle, and went out of his way to make the process as streamlined as possible. I would happily rent from this location again!
CHRISTOPHER LThe gentleman checking my truck in was wonderful. He acknowledged that the rear tires were in bad shape. I told him if I would have slid off the road it would have been a U-haul fault because they neglected to replace the tires when they should have been. He said he would make sure this truck would not be rented until the rear tires were replaced.
BRADLEY AI have rented multiple units at this location since it opened. Location and access are great. Service has always been top notch. Both owners that I have worked with, and their staff, are to be commended for running and maintaining a first class operation.
William B | Overall ExperienceIt has been a few years since I’ve rented a u-haul truck, and it feels like my most recent experience was disappointing based on my good experiences in the past. The truck itself was not updated and made for a very uncomfortable drive across state and back. The pick up process was not smooth - I understood that I would be able to have a contactless pick up but I had to go in and wait in line while the worker took a customer call on speaker phone, rolling his eyes and clearly very frustrated. He was the only person there that day so I understand how that can be frustrating, I don’t mean to fault him - it seems like u-haul needs to have more staff on to help. The truck itself was on empty when I got in so I had to stop at a downtown gas station right away, further delaying my trip. 99 cents a mile feels pretty steep - I think if I had to do a longer trip in a rental again I would look for another company that offers a flat rate or at least an updated vehicle for the price I paid. I expected at least a way to charge my phone in the vehicle but no updates to the cab past a cigarette lighter plug so I bought one at the gas station.
Jordan JSuper helpful and speedy service!
CLAIRE OJeff and his staff were always friendly, caring, and accommodating. They were always professional, very kind, and made everything easy.
natasha l | Overall ExperienceIncredible service from start to finish. Everyone was super friendly, helpful, and the entire process was smooth/stress free. The vehicle was well maintained and super clean/smelled nice. Best U-haul experience yet. 10/10 and I definitely will reccomend/use again. Give those guys/gals a raise!
Aaron DVery, great helpful place I always do all my U-Haul business with them as long as they are open.
ASHLEY MKeep up the good work.
CHESTER LBe more friendly
AJU ELoved all of my experiences and will continue to patron this location. ❤️
ALYSHA AVery friendly service! Tank was on empty which was a bummer. Ideally, there’s a half tank when you get the truck — this is the only reason I said truck wasn’t maintained.
SUZANNA FJeff and his team were very helpful, friendly and knowledgeable. Thanks for a successful storage
pam l | Overall ExperienceVery friendly staff
GARRETT CThey are friendly and efficient. There customer service is the best we have encountered with Uhaul!
KEVIN PI rarely use UHaul for round trip rentals; it’s usually one way town. But every time I drop off equipment the person is prompt, expedient and a pleasure to work with. This time was no different.
PHILLIP AKeep doing what your doing.The employees at this location are great.I will not rent a Uhaul from any other location.
CHESTER LThe two guys working were so friendly and made the experience so easy and safe feeling. Thank you to you both !
COLLEEN MThanks for getting me taken care of so quickly on short notice!
JOSEPH LFriendly and quick
DARRICK HI was forced to use an app to return this rental. I didn’t like the app. Because of my desire for an after hours return, the app allowed me drop it off and leave, this accomplishing my goal. I just didn’t like using the app.
Richard HReally fast, super helpful!
NICOLE LI love the customer service at this location
UKINYA ZStaff is terrific, couldn't be happier.
JOEL GI was served by the polite and engaging store floor manager. He was helpful, listened to my needs, provided me with the vehicle I needed and excellent instructions as to my vehicle maintenance, storage care, and insurance considerations. He also showed and sold me packaging and equipment my needs. Remembered my first name upon my returns to the store as i had to twice had to extend the rental due to finishing delays on work being done a my home.
dale v | Overall ExperienceI am sorry that we left that stuff out side of the building please forgive us for leaving the stuff if we have a dumpster or something to put broken things please and thank you
Mary M | Online Move InJust due to rates increasing and my funds situation I will not be needing the unit any longer ty
uriah s | Overall ExperienceI moved into my unit and left with cockroaches what a terrible experience 😪
shyla r | Overall ExperienceI was told that the stores that bring in the most revenue are the stores that issue the most late payments on their customers. That’s coming from your staff. People, multiple people live in their units. I’ve seen it on a few occasions. one person tried to sell me his bike. There has to be some U-Haul policy saying that can’t happen. And if not the state of Michigan probably has a law against it. The docks are sometimes filthy. I am so glad I don’t have my things there anymore.
Fouad C | Overall ExperienceJeff and his team are more then helpful everytime Best uhaul store un town hands down.
JAVIER S | First ImpressionsMy trip had been such a mess and your company had been So helpful! The Cesar Chavez location in GR is the BEST
Alysha L | First ImpressionsGreat location in downtown GR. Everybody we dealt with from renting truck one way, to getting us set up in the storage unit were friendly and knowledgeable.
Dan D | Overall ExperienceGreat storage facility. Thank you!
Andrew M | Overall ExperienceGreat
Gloria R | First ImpressionsMove in was quick and easy and the person who helped us out was very friendly, knowledgeable, and professional.
Amanda S | Online Move InKeep up the Awsome work 🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾💐👌
MICHELE P | Overall ExperienceI’ve had a great and successful experience so far. Thank you!
Andrew M | First ImpressionsGreat customer service
Quondella T | First ImpressionsIt's the best I've ever experience, keep up the good work.
Eric D | Overall ExperienceEverything about this facility is awesome! Clean, safe, convenient and they have everything you may need during your moving experience. Secure units, moving vehicles, supplies, etc. And the staff is extremely helpful, friendly and professional! Highly recommend!
Erika N | Overall ExperienceJacob and Jeff were both so helpful in answering questions and providing the best price. We will recommend this UHaul to anyone needing this service!
pam l | First ImpressionsJeff is an excellent manager. He is aways helpful and knowledgeable about stroage and moving tips. John is?also helpful.
John M | Overall ExperienceGreat people working there.
Joe W | Overall ExperienceThanks for all the help you gave me.
marcus j | First ImpressionsI’ve had 3 or 4 storage units in the past and not one of them compares to this absolutely clean and perfectly maintained facility! I loved how well sorted and organized it was. The staff were so responsive and friendly each time I had a question. If I weren’t moving out of state I would have kept this for years more. Thanks Uhual and keep up the good work!
DANIEL C | Overall ExperienceI recently used the public storage facility for several months, and I must say it was an exceptional experience. The convenience and security provided were top-notch. I greatly value efficient services, and this facility exceeded my expectations. The staff members were friendly and they ensured the safety of my belongings. I will not hesitate to recommend this storage facility to my friends. Thank you guys!
Haresh D | Overall ExperienceEmployees were/are terrific
ROBERT T | Online Move InStaff are always professional.
Latiffany J | First ImpressionsJEFF WALKER. The MANAGER was unavailable to answer his phone so that I could get in to the storage. I waited over a hour for a call back. He never called! When I spoke to him he said "hey, everyone knows I go to bed early!" As if I was goin to agree. I had movers by the hour & was unable to gain access. I wasted so much money & not was I offered a penny for any type compensation.
Partrisha E | Overall ExperienceThank you for such an easy and convenient experience. Jeff was amazingly helpful. His overall demeanor and approach in customer service are top notch. There's something special about him, and I believe he provides his customers with the kind of peace of mind that is rare. Each service step was accompanied by thorough explanations and demonstrations of what to anticipate and how things work. I felt very well informed and taken care of by him and the team. I can see how much care is put into making sure the experience is memorable. Kudos. Thanks again!
Sean B | Overall ExperienceExcellent staff & service whenever I interacted with them, rates were very reasonable, storage facility had appropriate climate control and was always clean, lots of moving carts available for use, highly recommend this facility!!
cheryl h | Overall ExperienceWas an awesome experience thanks for all the help you guys gave me...
Julius B | Overall ExperienceI was really impressed with your place
Frank K | Overall ExperienceThis location is very professional and organize. Jeff, the manager is very well equipped and he knows exactly what he’s doing. The assistant manager is very well respectful, & kind. This location treats you like your family. I give this location a five star.
jamonica r | Overall ExperienceThe gentleman helping me start a new storage service was incredibly helpful, efficient and patient--while running the entire facility by himself. Quite impressive.
John G | First ImpressionsDefinitely a good experience, I felt everything I stored was safe.
Micah K | Overall ExperienceThe manager Jeff as well as the team were very helpful in my process of moving cross country. I would recommend this location to anyone. The manager made sure to go above and beyond to ensure that my process was as smooth as it could be.
Miles T | Overall ExperienceThe guy didn’t explain that you have to pay for after hour services also that you need to swipe your card before and after entering your unit. I didn’t understand why my alarm always went off until a costumer let me know
taylor w | First ImpressionsAmazing staff at this location. Very friendly and helpful!!
Timothy S | Overall ExperienceReally clean and smells great , I was surprised of the transformation of the old building in to the storage facilities. If I ever need a storage again I’ll definitely used again.
Danilo G | Overall ExperienceStaff is great. Facility is clean and safe. Highly recommend!
Donald B | Overall ExperienceGeneral manager Jeff Walker is a very great manager and does a very great job and his staff does a very good job too . Lassandra Jackson from the housekeeping side of storage does a very good job as well lasandra Jackson very knowledgeable about storage And so forth and does a very good job with the housekeeping of the building. The place is always good and clean and I will fully recommend the storage place to all my friends
kelly o | Overall ExperienceThere were paint pieces inside my unit due to the paint on the ceiling chipping
London S | Overall ExperienceHi: I wanted to reach out to you to rectify the mix-up regarding my storage unit #2070. I ended my storage time with you on December 29, 2022 and there was a check request made instead of having the refund put on card. You texted Kim and I gave you my address in Dallas, TX ,but the amount of the refund was for $201.80 and not the $302.70 which was for the remainder of the prepayments made on the storage unit. I called the customer service number and informed them of the mix-up and the agent said that she sent Jeff an email. explaining the situation to him and said that he could redo the refund request and make sure that the correct amount reflects the three months that should have been refunded to me, and not the two months that the check was for. I was told that Jeff could have the check voided and redo the refund request. I am able to use a phone between the hours of 11am -2pm ET, I called today, but Jeff was not at the store. I can be reached by email. Let me know how you want to move forward to rectify this situation. Thanks, Fynalle
Fynalle F | Overall ExperienceThis stuff on Granville is excellent. Jeff is incredible. He worked with us and accommodated our needs. Granville u-haul is my go to place for all of my storage and moving needs. I'm spreading the word.
John M | Overall ExperienceI have rented from a few storage facilities and by far, Uhaul is the best. Their staff is friendly and helpful, the unit is clean, the facility is safe and well-lit. I would definitely rent from them again.
heather p | Overall ExperienceStaff on the premises are excellent. On the other hand ,Your calling process has much to be worked on. Having a 800 number is difficult to get to what you need to do.
John M | Online Move InVery easy and nobody harassing you even when I accidentally set off the alarm was nice! A+ !
Robert M | Online Move InIt is impossible to reach this location by phone. You have to physically go into the store front to talk to anyone. Most of the employees are nice and helpful but there is one lady (I think the manager) who is very rude and has a bad attitude 100% of the time. They also do not work with you on anything unlike the other locations around town. We regret getting a storage unit at this location and would not recommend to anyone.
Jill L | Overall ExperienceThe manager, Jeff, is truly phenomenal and has great customer service experience!
Reginald B | Overall ExperienceGreat staff
barb e | Overall ExperienceMark and Hugh are stand up guys. Extremely helpful and nice, laid out everything I needed to know and even worked through technical issues to make everything easier for me. Took the time to make sure I didn't get screwed by these technical issues. Can't be more satisfied with them.
CONOR Y | First ImpressionsNice facility
barb e | First ImpressionsHugh was a fantastic help from the office, able to get us all the details we needed and explained everything to us in a clear way.
Derek F | Overall ExperienceWell run location. Very friendly staff. Great rates. Convenient access.
ROBERT V | Overall ExperienceJeff was very knowledgeable and friendly and helpful
Johnny L | First ImpressionsI wish I had the gentleman's name that helped me but he was incredible. Very friendly!9
Kerry B | First ImpressionsWould not recommend doing business here.
Linda K | Overall ExperienceIt took time to get the attention of staff
Marty P | First ImpressionsI found two dead mice in my belongings and dead roaches when I moved the rest of my furniture and clothes out of the unit! However, the new manager is outstanding compared to the rest of the staff. Thank you Jeff!
shanice H | Overall ExperienceStaff is friendly and have always been accommodating.
Hans J | Overall ExperienceI had lost a set of keys during my final checkout of this storage unit. Jeff was incredible and went and looked personally for my lost keys. Would 100% recommend this to anyone looking to store their stuff.
Ethan S | Overall ExperienceThis place was so convenient. Right downtown, clean and felt safe. Staff was always courteous with excellent customer service. I would recommend this facility.
Maria R | Overall ExperiencePerfect solution for my needs and People were great.
Lawrence O | Overall ExperienceThere was one out a few things that was outstanding. The bathroom in with the storage units. I've traveled alot in my day but l have never seen the cleanest bathroom in a long time. Better than rest stop, gas station, supermarket and even in some homes. AMAZING! Give the lady a raise. They just hired her I was told. You are difficulty on my share list.
Brian J | Overall ExperienceStaff was very helpful and friendly.
Ronald M | First ImpressionsMy first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJ
Brian J | First ImpressionsBraun was very nice and did his best to make our experience go well.
Geramie M | First ImpressionsWe had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciated
Geramie M | First ImpressionsOur property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.
Michael P | Overall ExperiencePlse note I'm moved out I'm getting late notices thanks I appreciate u guys till next time
tamara j | Overall ExperienceGreat process and experience thank you!
Elisa M | Overall ExperienceNeeds a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.
kelly o | Overall ExperienceI had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.
CYNTHIA K | Overall Experienceneed to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.
marco i | Overall ExperienceEasy unload from my car to my storage unit with the covered loading dock and carts
SANDI B | First ImpressionsMy usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!
Christopher J | Overall ExperienceReally love my storage unit !
Kimberly H | Overall ExperienceMy first encounter was great. However, when I closed my account the woman at the desk was extremely rude.
Cassidy B | Overall ExperienceNeed air on 2nd floor in the summertime
Tamika H | Overall ExperienceVery nice people
dana g | Overall ExperienceI wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!
Cristenne S | Online Move InInside the unit need to have some light for when u r packing or unpacking its very dark
sharon l | Overall ExperienceObserved it on the road. Access to loading dock was key - I could not find anyone else with the loading dock
Don A | First ImpressionsBe back there in the future.
Charles B | Overall ExperienceWe had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay
Jay L | First ImpressionsThey stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end
lorna a | First ImpressionsExcellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!
Iesha G | Overall ExperienceGreat experience, well run facility.
Thomas H | Overall ExperienceThey only care about the money and not the actual costumer.
anthony b | Overall ExperienceGreat customer service by Mr. Bonebrake
Thomas H | First ImpressionsThey were so helpful several times on phone and in person. The manager could not have been any better.
Amy R | Overall ExperienceCouldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!
Jason b | Overall ExperienceAbigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?
Sarah T | First Impressionsi been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.
Dolly M | First ImpressionsRat droppings were all over my items.
Thomas S | Overall ExperienceUNSUBSCRIBE ME FROM EMAILS PLEASE
ZACH H | First ImpressionsNeed more staff
DEAJEAN K | First ImpressionsI found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.
Amanda A | Overall ExperienceVery helpful employees, even helped us get a bigger unit because the one we rented was too small
Michelle G | First ImpressionsThe downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.
Victoria D | Overall ExperienceOutside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpful
sandera s | Overall ExperienceStaff is always helpful and kind
schayna p | Overall ExperienceThe best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.
donetta f | Overall ExperienceThanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!
Nate L | Overall ExperienceThis facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.
Stephen S | Overall ExperienceI've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.
donetta f | First ImpressionsKeith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfu
Maria T | Overall ExperienceThanks for helping make my move easier! I'll keep this place in mind if I need to store things again.
Kevin H | Overall ExperienceMy only issue was that the person moving my stuff out of storage was allowed to turn my card and cancel my lease when I wasn’t finished. No one contacted me.
Gina F | Overall ExperienceThanks so much for letting me rent with y'all! And thanks for y'all patients!
Teresa S | Overall ExperienceThe second card swipe takes several times before it registers.
carol j | First ImpressionsVery professional. Very clean. Best storage facility I've ever encountered.
MIchael W | Overall ExperiencePeople at both ends were awesome
Stephen S | First ImpressionsThe only thing I wish had been different is if my account could be prorated. I am done with the unit I was renting, cancelled it on Friday the 20th, payment due date was the 17th.
John M | Overall ExperienceIt’s was ok
Charles B | First ImpressionsVery well organized and manager was so out going ! Great experience and I love to be renting
salvador r | First ImpressionsKeith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.
matt s | First ImpressionsVery nice staff and manager. Will definitely recommend.
Matt S | Overall ExperiencePolicy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s
Matt S | First ImpressionsCould not have been a better experience
Joshua J | Overall ExperienceBrandi was knowledgeable and helpful. The process was quick.
Lawrence G | First ImpressionsVery convenient and secure
Collin H | Overall ExperiencePricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.
catholic c | Overall ExperienceExcellent experience. Outstanding location.
Walter G | Overall ExperienceEveryone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.
Mark M | First Impressions.
ingrid a | Overall ExperienceHad to pay for a extra month but overall it was ok. A little pricey
Allen H | Overall ExperienceWas not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!
DENISE M | First ImpressionsThis is a beautiful facility with customer safety that’s top notch. I came and went at all hours and encountered the facility in pristine condition as well as professional responsive staff.
Lisa O | Overall ExperienceInderia was great, helpful, knowledable, quick and with a great attitude! Facility is one of this best I've seen.
James B | Overall ExperienceIndira was very helpful and did a great job
Suzan S | First ImpressionsThe process was simple and the unit was very clean. We had a few issues sometimes getting someone to help us at the front desk, but I think that's because people were off handling other duties.
Trent C | Overall ExperienceI did not purchase insurance for my storage is NOT a reason for some of my things to come up missing. The truck I rented needs maintenance service ASAP not sound well. Bathroom was NEVER clean
Clintara R | Overall ExperienceHave a nice day
Dan S | Overall ExperienceThe team was friendly and made everything easy!
Trent C | First ImpressionsEven though there was a miscommunication initially, the delivery was perfect!
Jim D | Overall ExperienceGreat facility. Only problem I had was that the ceiling was leaking and some of my things were ruined.
Achia S | Overall ExperienceThank you!!
kathleen d | Overall Experiencena
Matthew L | Overall ExperienceIt is a safe and well run facility. It is superior to any other facilities in the Greater Grand Rapids area. You get what you pay for! .
Michael T | Overall ExperienceGreat Customer Service
manuel v | Overall ExperienceVery knowledgeable, helpful, and nice!
Valerie M | First ImpressionsThank for y'all help on keeping my stuff safe
carmony t | Overall Experience8 calls...8. You changed my reservation twice, cancelled it, and moved it to locations I specifically said would work for me. I was promised call backs and corrections, none of which happened. F u.
NICK S | ReservationMy experience Because the customer service was great the facility was clean and neat and I definitely want to come back
LORENZO R | Overall ExperienceIt was ok till a rented the uhaul from you guys and he picked my mileage and the time to have the truck back then cahrgerd menmore money oh and the older and younger women u have there are rude
Kayla T | Overall Experienceclean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .
dolly m | ReservationKeith Batchelor, General Manager, does an excellent job!
mike h | Overall ExperienceKeith was great! Took us through the whole process. Super helpful.
John M | ReservationOutstanding service and excellent people.
Matthew V | Overall ExperienceOn the way to Grand Rapids, my U-Box was switched with another one and sent to New York. Despite the terrible situation, Keith the manager was very responsive and understanding.
Claire L | Overall ExperienceGreat!
Anu A | Overall ExperienceGreat
alethia s | Overall ExperienceFree first month, friendly & engaged staff, very clean facility, It is great having free carts to use.
bruce o | Overall ExperienceVery friendly and helpful staff! Had problems with my U-Boxes and they helped to solve the situations quickly and friendly!
Brandon W | Overall ExperienceGreat service from all the staff!
Alicia N | Overall ExperienceVery impressive facility AND staff!
STEVE J | Overall ExperienceVery friendly staff, very helpful! Great storage facility, clean, well lighted, secure. Would definitely recommend this site to other people.
Scott T | Overall ExperienceTheir Store Manager Keith was very helpful.
Ketashia B | Overall Experiencethumbs up
austin k | Overall Experience