Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids

1354 reviews

500 and 532 Grandville Ave SW   Grand Rapids, MI 49503
(US 131 & Wealthy st)

(616) 328-6124

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 328-6124

500 and 532 Grandville Ave SW
Grand Rapids, MI 49503
(US 131 & Wealthy st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I responded no to the second for this reason: the driver side door would not fully close, try as a might. The vehicle and storage area were clean, so no issues there. The staff was quite, check in/out was very easy. No service issues at all. Making you aware of this issue.

DALE CHARLES B. 
Rating:
5.0

Easy to rent and return. Great experience.

MATTHEW WILLIAM C. 
Rating:
5.0

Be accurate with the gas indication on the paperwork.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

SHERYL RENAE H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.

CYNTHIA K.  |  Overall Experience 
Rating:
5.0

Two things to improve upon: 1. The truck's monitor doesn't have a backlight, so at night or when dark, it is impossible to see the fuel gauge or speedometer without turning on the cabin light. 2. I think the website should make it more clear whether you are ordering a one way or two way truck. I was expecting to make a trip from Grand Rapids to Detroit and drop the truck off at Detroit. Because the cost is based on mileage, I ended up paying over 100 dollars more than expected since I was forced to drive it back to the Grand Rapids location.

Joshua K. 
Rating:
5.0

Exactly what I needed! Space was easy to load and unload, staff was helpful. (Initially planned to go to the Byron Center location but the manager was rude and condescending, so glad I gave U-Haul another chance and tried the downtown location! What a difference, downtown was so much better!) My only negative, I wish the late hours and dumpster info was more clear. Otherwise, it was good

Sandra B. 
Rating:
1.0

Truck was janky and felt dangerous to drive, could literally hear the control arms popping and vibrations on every bump, several of our items were damaged during the move because of this. We have begun the process of a lawsuit with a consumer relations Attourney. The gentleman working was also very rude when we said we would be back later than expected due to the truck being so scary to drive. And I have my CDL I drive trucks often, this was a nightmare.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

ERIC JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The online check-in process took much longer than expected

Bryan W. 
Rating:
4.0

Customer did not leave a comment.

Deborah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Very smooth self return process but we did not receive an email receipt.

William M. 
Rating:
5.0

The truck did have some drivability issues that were discussed when truck was taken back.

Randy B. 
Rating:
3.0

need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.

marco i.  |  Overall Experience 
Rating:
5.0

The General Manager assisted me himself and his customer service was a notch above outstanding.

Michael F. 
Rating:
5.0

Owner/GM was very friendly and helpful. Lot was orderly and clean.

Thorne M. 
Rating:
5.0

Customer did not leave a comment.

nicholas B. 
Rating:
4.0

service was smooth as always, and the truck was fine, no issues with that

PAUL A N. 
Rating:
3.0

My wife and I recently rented two vehicles. The first one was clean, but was in need of repairs. The steering was sloppy and I would consider it dangerous. The second vehicle was quite dirty. The windows had not been cleaned in some time and the entire inside of the vehicle was covered in dust. It appeared to not have been cleaned in some time. Additionally, the fuel was incorrect on both vehicles. In fact, the second vehicle was just above empty. It would seem to make sense that this would not be an acceptable fuel level since it is rather inconvenient to start the trip worrying that you don't have enough fuel to make it to a gas station.

Jeremiah V. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Molly G. 
Rating:
3.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Robert was very helpful and friendly.

Jackson H. 
Rating:
5.0

Everything was great but I believe I left my prescription sunglasses in the cab, what is the best way to retrieve them?

Duncan G. 
Rating:
3.0

Charged me for a gallon of fuel when I returned it back where I got it, which is shown through the pictures.

Xaryia C. 
Rating:
5.0

Customer did not leave a comment.

BETTY JEAN S. 
Rating:
4.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Robert B. was the person that took care of me and he was very polite and efficient! Thank you for good service and a much easier transaction than I have ever had with moving.

Thomas M. 
Rating:
4.0

The guys working on 6/25/21 at 5pm at equipment drop off were incredibly kind & helpful. Thank you!

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

Jackson A. 
Rating:
5.0

Everything was great and loved the online check in/out. The brakes on the cargo van worked, but were very squeeky.

Joanna A. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SCOTT H. 
Rating:
5.0

NA

Perry C. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
2.0

The staff took entirely too long to hook up the trailer and validate the contract. It doesn't take 30 minutes to do this

Brian B. 
Rating:
4.0

always is a smooth transaction at this place ... truck ran good too

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Alonso C. 
Rating:
5.0

Customer did not leave a comment.

STACEY TENNILLE S. 
Rating:
4.0

Customer did not leave a comment.

MARY KAY L. 
Rating:
5.0

Customer did not leave a comment.

Jesus V.  |  Overall Experience 
Rating:
5.0

Everyone was SO helpful, which created the BEST experience for me. Thank you.

Jessica S. 
Rating:
5.0

Staff was fantastic when we hit a minor hiccup on my move day. I needed a truck after an accidental cancellation and the staff worked quickly to get me what they had in their lot and even offered me a discount for the inconvenience. I appreciate the help from them!

Timothy K. 
Rating:
4.0

Easy unload from my car to my storage unit with the covered loading dock and carts

SANDI B.  |  First Impressions 
Rating:
5.0

My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!

christopher j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damien B. 
Rating:
5.0

Keep up the good work!😁😊 very satisfied with the quick and efficient service especially when we had a rough day ahead.

Amber W. 
Rating:
4.0

Customer did not leave a comment.

DEVON ASHLEY M. 
Rating:
5.0

All of the marketing for the extra additions in checkout process is pretty annoying, but I get that you're doing your best to upsell folks.

BRIAN PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Ali A. 
Rating:
5.0

Manager was great!

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Derek B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
4.0

Customer did not leave a comment.

DEREK RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

GRACE LI-SUSAN-B T. 
Rating:
2.0

The phone pick up was an absolute mess, we went through entering the main driver drivers license five or six times. 3 via phone and 2-3 while inside. Most likely was not the “location” itself but the god awful coding and structure of the app. I would have rather walked my shit over than deal with two hours of uhaul

jeremy B. 
Rating:
5.0

Customer did not leave a comment.

JAMES RONALD H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Really love my storage unit !

Kimberly H.  |  Overall Experience 
Rating:
4.0

The return after hours was painful. Tried to check in and send pic of fuel gage and mileage on the app and didn't work. Said not enough memory.

Scott G. 
Rating:
5.0

Very convenient location. Close to downtown. Gas station right around the corner for a return fill up.

JOHN STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
3.0

My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.

Cassidy B.  |  Overall Experience 
Rating:
5.0

Did a great job. Movers were friendly and cheerful as well.

AARON WILSON K. 
Rating:
4.0

Customer did not leave a comment.

BIANCA IRIS H. 
Rating:
4.0

the service was quick, and the truck was smooth running as could be

Paul N. 
Rating:
5.0

Customer did not leave a comment.

Kathy W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

DAVID RUSSELL C. 
Rating:
4.0

Truck lights for trailer hook up didn't work correctly. Had to contact roadside assistance which was a complete and utter frustration. Was on the phone more than 1 hr trying to reach a live person. Every option that was provided for the roadside assistance directed me back to the website. What the hell? If I have an issue, I don't want to go back to the website!!! Miraculously someone answered finally after trying again. Horrible, horrible experience with the roadside assistance process. Need to have someone live available to answer calls, never direct to the website.

Samuel H. 
Rating:
5.0

Customer did not leave a comment.

Rielle K. 
Rating:
5.0

Customer did not leave a comment.

RANDY LEE B. 
Rating:
1.0

I was told to bring it back with the same fuel level in the tank. I drove the truck 6 miles, added 2 gallons of fuel and got charged a $24.95 fuel charge. I'll NEVER rent are recommend U-haul again, what rip-offs!!!!

MARK CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Tiffany E. 
Rating:
2.0

Fix your website, I reserved a storage unit and your website failed to let me know there was a time limit. I had to move out and store stuff that day and the unit I reserved for that day wasn't available. If there wasn't another place a few miles away I would have been completely screwed.

Marin V. 
Rating:
5.0

Employees were great

Donaldcharles C. 
Rating:
4.0

Customer did not leave a comment.

Jorden C. 
Rating:
5.0

Customer did not leave a comment.

MARKA E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F. 
Rating:
1.0

The staff was very unprofessional and added to our order things that we were not even sure that were there. There was no detailed receipt and when asking questions as to what was what the staff didn't seem to know what was going on.

Levi K. 
Rating:
1.0

The customer service was terrible. They were very unclear and slow in their instructions. I would have been better off just getting the keys and doing the rest on my mobile device myself.

Megan B. 
Rating:
5.0

I need you to mail my deposit to me at reginald Hunter 822 Geneva grand Rapids michigan 49507

REGINALD DEWAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
4.0

There was only one girl working inside Saturday morning and it was extremely busy. Yet she maintained a calm, professional demeanor to each customer and handled things as quickly and smoothly as she could. Every one of us seemed to have an issue with booking/renting but she made sure to handle everything so well.

ALYX SAVANNAH-CR D. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
5.0

The 247 truck return took 35 minutes to do. It's ridiculous you need to improve the app

JONATHAN SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Lucille H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerry A. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
3.0

Need air on 2nd floor in the summertime

Tamika H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Selina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Casie B. 
Rating:
5.0

Only suggestion for U-Haul. When returning after hours, advise clients you have to allow google to share your camera or you can't take pictures. Lucky for me there was a young kid returning his trailer at the same time I did and showed me what I need to do. Had he not been there I would still be trying to figure it out.

BRUCE ALAN N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JORDAN M. 
Rating:
5.0

I was told about a Rate of $79 for the day and with that there was 100 miles. The last time i made this trip i didn't know this Rate was even available. Thanks U Haul for all your help. That saved me some money.

BRIAN MATHEW M. 
Rating:
5.0

In so happy

JOSE MIGUEL S. 
Rating:
4.0

Very nice people

dana g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

PERCY LEE C. 
Rating:
5.0

Manager was amazing! He was very friendly and helpful. The system crashed a couple of times while attempting to rent a vehicle. He apologized for the inconvenience and remained calm and helpful. I will definitely visit this location for my future needs! You guys rock!

maria B. 
Rating:
5.0

Customer did not leave a comment.

Oriana R. 
Rating:
5.0

N/A. Pleasant, knowledgeable staff. Equipment ready to go as promised.

JAMES WILLIAM R. 
Rating:
5.0

Truck had several issues - dash lights would go in/out and both cab doors were very difficult to shut/latch.

Justin J. 
Rating:
4.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Tammie M. 
Rating:
5.0

Location is small but the worker that I met with answered all my questions and helped me out when I couldn't return with the tank filled and was charged appropriately. Next time I move I will be returning.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

jazanaye g.  |  First Impressions 
Rating:
5.0

I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!

Cristenne S.  |  Online Move In 
Rating:
4.0

Inside the unit need to have some light for when u r packing or unpacking its very dark

sharon l.  |  Overall Experience 
Rating:
5.0

Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dock

Don A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

L C.  |  Overall Experience 
Rating:
5.0

Be back there in the future.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia M.  |  Online Move In 
Rating:
5.0

We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay

Jay L.  |  First Impressions 
Rating:
2.0

They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end

lorna a.  |  First Impressions 
Rating:
5.0

Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!

Iesha G.  |  Overall Experience 
Rating:
5.0

Great experience, well run facility.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra h.  |  Overall Experience 
Rating:
1.0

They only care about the money and not the actual costumer.

anthony b.  |  Overall Experience 
Rating:
5.0

Great customer service by Mr. Bonebrake

Thomas H.  |  First Impressions 
Rating:
4.0

They were so helpful several times on phone and in person. The manager could not have been any better.

Amy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julien a.  |  Overall Experience 
Rating:
1.0

Couldn't get anyone on the phone, quick to slap on late payments but no issues with our card. TERRIBLE CUSTOMER SERVICE .... NEVER GOING BACK!

Jason b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aidan y.  |  Overall Experience 
Rating:
5.0

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

Sarah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Rosalinda V.  |  Overall Experience 
Rating:
5.0

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Dolly M.  |  First Impressions 
Rating:
4.0

Rat droppings were all over my items.

Kate S.  |  Overall Experience 
Rating:
3.0

UNSUBSCRIBE ME FROM EMAILS PLEASE

ZACH H.  |  First Impressions 
Rating:
3.0

Need more staff

DEAJEAN KAY W.  |  First Impressions 
Rating:
3.0

I found mouse droppings in my boxes and some of my belongings (blankets, bags) had holes chewed into them by the mice.

Amanda A.  |  Overall Experience 
Rating:
5.0

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

Michelle G.  |  First Impressions 
Rating:
5.0

The downtown team is ALWAYS professional, helpful and cater to my needs. The facilities are always clean and accommodating. I won't go anywhere else.

Victoria D.  |  Overall Experience 
Rating:
1.0

Outside entry to storage area very unkempt with bid poop everywhere...employee very friendly and eager to please ver helpful

sandera s.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and kind

schayna p.  |  Overall Experience 
Rating:
5.0

The best imaginable experience...stellar. I highly recommend this location to anyone needing storage and/or equipment.

donetta f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalinda V.  |  First Impressions 
Rating:
5.0

Thanks for the excellent service and help. The storage unit was well worth it and we will look to utilize this location for future storage needs!

Nate L.  |  Overall Experience 
Rating:
5.0

This facility and it’s staff were awesome. Sorry to say the facility on 28th st Kentwood was the polar opposite. I found the staff condescending, rude and very unhelpful. I used both facilities multiple times over the 8 weeks with same results at both places despite different people on my visits. Can only think the 28th St facility needs a serious management overhaul.

Stephen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  Overall Experience 
Rating:
5.0

I've had the best possible experience with this U-Haul location. The management and staff are considerate and helpful, going above and beyond to help whenever possible. Moving is always stressful, but this was flawless.

donetta f.  |  First Impressions 
Rating:
5.0

Keith Batchelders store on Grandville ave. Grand Rapids Michigan. Keith was there everyday working hard. You are a good manager and hope that you will get far! Staff was friendly and always helpfu

Maria T.  |  Overall Experience 
Rating:
5.0

Thanks for helping make my move easier! I'll keep this place in mind if I need to store things again.

Kevin H.  |  Overall Experience 
Rating:
5.0

My only issue was that the person moving my stuff out of storage was allowed to turn my card and cancel my lease when I wasn’t finished. No one contacted me.

Gina F.  |  Overall Experience 
Rating:
5.0

Thanks so much for letting me rent with y'all! And thanks for y'all patients!

Teresa S.  |  Overall Experience 
Rating:
5.0

The second card swipe takes several times before it registers.

carol j.  |  First Impressions 
Rating:
5.0

Very professional. Very clean. Best storage facility I've ever encountered.

MIchael W.  |  Overall Experience 
Rating:
5.0

People at both ends were awesome

Stephen S.  |  First Impressions 
Rating:
5.0

The only thing I wish had been different is if my account could be prorated. I am done with the unit I was renting, cancelled it on Friday the 20th, payment due date was the 17th.

John M.  |  Overall Experience 
Rating:
5.0

It’s was ok

Charles B.  |  First Impressions 
Rating:
5.0

Very well organized and manager was so out going ! Great experience and I love to be renting

salvador r.  |  First Impressions 
Rating:
5.0

Keith was very patient and helpful he explained everything in detail to me and made sure. I understood before I left.

matt s.  |  First Impressions 
Rating:
5.0

Very nice staff and manager. Will definitely recommend.

Matt S.  |  Overall Experience 
Rating:
5.0

Policy training is needed at all locations. Burlingame location needs a overhaul with stafRude and very unprofessional, from the counter rep to Lisa the GM. Keith made everything right and I give 5☆'s

Matt S.  |  First Impressions 
Rating:
5.0

Could not have been a better experience

Joshua J.  |  Overall Experience 
Rating:
5.0

Brandi was knowledgeable and helpful. The process was quick.

Lawrence G.  |  First Impressions 
Rating:
5.0

Very convenient and secure

Collin H.  |  Overall Experience 
Rating:
3.0

Pricing a little steep. Not all staff can provide 24 hour access. Able to get a unit (over twice the size) for alot less. Other company waived 24 hour access fee since we're nonprofit.

catholic c.  |  Overall Experience 
Rating:
5.0

Excellent experience. Outstanding location.

Walter G.  |  Overall Experience 
Rating:
5.0

Everyone from the General Mgr. , on down were amazing. I would recommend this place to everyone. They made me feel like family. 5 star rating for sure.

Mark M.  |  First Impressions 
Rating:
5.0

.

ingrid a.  |  Overall Experience 
Rating:
3.0

Was not aware was speaking with a call center and not the store. I was getting information from one and told something different by another to have the location tell me something else! Worked out!

DENISE M.  |  First Impressions 
Rating:
5.0

Indira was very helpful and did a great job

Suzan S.  |  First Impressions 
Rating:
4.0

Very knowledgeable, helpful, and nice!

Valerie M.  |  First Impressions 
Rating:
5.0

clean nice great guy manager i hope his name is keight if not im sorry it can awesome verry profesional kind explain verry well took his time thank you i recomend this place to any .

dolly m.  |  Reservation 
Rating:
5.0

Keith was great! Took us through the whole process. Super helpful.

John M.  |  Reservation 
No reviews have been submitted for this location.

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