Customer Reviews for U-Haul Moving & Storage of Downtown Grand Rapids

1,436 reviews

500 and 532 Grandville Ave SW   Grand Rapids, MI 49503
(US 131 & Wealthy st)

(616) 328-6124

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 328-6124

500 and 532 Grandville Ave SW
Grand Rapids, MI 49503
(US 131 & Wealthy st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Krystan P. 
Rating:
1.0

He said he'd email me the receipt. I returned the pick up at 3:20 he entered the paperwork at 5:57 therefore I was charged another day!!! I am disputing this charge.

Sandra R. 
Rating:
1.0

Uhaul likes screwing over they're damn customers

John S. 
Rating:
5.0

Staff was very helpful and friendly.

Ronald M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
3.0

This location was 45 miles to pick up...and 10 miles from reservation location. Maybe company delivery to the closer location?

steven M. 
Rating:
4.0

Trucks should have cruise control. The customer should be contacted a day or two prior to confirm rental and explain options. I had to call day of rental and no one answered. The Indiana call center ended up confirming my rental.

John S. 
Rating:
2.0

1. Easy check in process. 2. Clean pads. 3.The manager told me to park my car behind his building, when I returned in the evening (after business hrs.) I find my car behind a locked gate. Could not get my car till am. Major inconvenience. Had to scramble to get transportation back to my home 45 mins away. Then return in morning to find out the manager was over 15 mins late to work and the lot wasn't even Uhauls!!!! I should have been comped the move for all inconveniences. 4. The truck inside was clean but outside was in bad shape (dents, dirty, broken rear door handle etc..). Very disappointing transaction!!

KEITH P. 
Rating:
1.0

Customer did not leave a comment.

melissa R. 
Rating:
5.0

Customer did not leave a comment.

Demario H. 
Rating:
2.0

Hire security to keep the homeless in check. This place has gotten sketchy recently.

Scott M. 
Rating:
5.0

Easy to return truck

Sepideh W. 
Rating:
1.0

Staff were completely unprofessional, eating pizza on the counter while checking me in, unhelpful and not friendly. They couldn't locate the correct key, and the truck's battery was dead when I got in and tried to start it. The location itself was not clean, and staff were very disorganized. The check in process took over 40 minutes even though I did online check in.

Holly S. 
Rating:
5.0

Nothing you guys were friendly and fasts

Dorka M. 
Rating:
5.0

Customer did not leave a comment.

DENISE THERESA D. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

My first contact with personnel was a guy name Brawn and he was so helpful that my stress level went down. He explained everything to me about renting the truck and if there was any other questions I would think of later to give him a call. I also had a great move-in experience with Veronica with her million dollar smile and a personality that was off the charts. She explained about my storage and access card to get in and out with their topnotch security. I was so stress making this transition to another apartment that I think they saw that and eased my anxiety. When someone helps you that much you don't forget names and how they can change your state of mind. Thank you so much U-HAUL FAMILY! May God continue to bless this company. BJ

Brian J.  |  First Impressions 
Rating:
5.0

thank you

Willie E. 
Rating:
5.0

Customer did not leave a comment.

HENRY DANIEL D. 
Rating:
1.0

I was charged for more equipment than was used. Also, one associate from the location made a big deal that I set the CARDBOARD window cover on the ground momentarily and was cussing and acting very unprofessional.

SHANE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

I can't believe you rented me such a junk trailer.

Steven G. 
Rating:
2.0

Customer did not leave a comment.

Diana G. 
Rating:
4.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

Only thing is the trucks should have more than 1/8 tank of gas when you're offering a truck to a customer.

Shjabulana L. 
Rating:
5.0

The two young man that were there were very friendly and helpfu.

maria L. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
3.0

Customer did not leave a comment.

Amber H. 
Rating:
4.0

Braun was very nice and did his best to make our experience go well.

Geramie M.  |  First Impressions 
Rating:
3.0

We had some hiccups in the beginning but Braun was able to help us get it all sorted out. The overall experience with Uhaul on the truck rental side (not this location) was awful but Braun did his best to help make the storage side go smoothly which we deeply appreciated

Geramie M.  |  First Impressions 
Rating:
5.0

Great service and the truck was very clean

Vicki H. 
Rating:
2.0

wash the windshields please. I have returned vans cleaner then receiving them and still get charged a $50 cleaning fee. I rent multiple units for the past 4 - 5 years and have never experienced this before.

CHARLES Y. 
Rating:
2.0

wash the windshields please. I return vans cleaner then I receive them and still get charged a $50 cleaning fee. I have been renting multiple units for the past 4 - 5 years and have never experienced this.

CHARLES Y. 
Rating:
2.0

wash the windshields please. I return vans cleaner then I receive them and still get charged a $50 cleaning fee. Been renting multiple units for the past 4 - 5 years.

LOUIS SANFORD Y. 
Rating:
1.0

wash the windshields so night time driving is easier, I return vans cleaner then I receive them and still get charged a $50 cleaning fee

LOUIS SANFORD Y. 
Rating:
5.0

Our property was well-maintained and cared for while in the possession of U-haul storage. My family was very pleased with the facilities and convenience of ready access. Thanks for a positive experience.

Michael P.  |  Overall Experience 
Rating:
2.0

Bad communication from uhaul employees on 3 conversations.

MATTHEW T R. 
Rating:
5.0

Customer did not leave a comment.

CINDY GROVE A. 
Rating:
3.0

Customer did not leave a comment.

Tuba J. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA LOPEZ B. 
Rating:
5.0

I accidently left my glasses there

Jack H. 
Rating:
5.0

Super staff service starting with making reservation, picking up the truck and finally checking back in. I really appreciate their superb customer service attitude. Thanks.

Daniel C. 
Rating:
4.0

I am sure. The equipment was maintained well enough .

James M. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

The person who checked us in was excellent. Our towed car battery had died and he pulled a truck over to give us a jump start.

BART D. 
Rating:
4.0

Customer did not leave a comment.

Carley R. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

Various employees were rude and made the checkout and return complicated. Employees were interrupting one another for questions and were not focused on the only customer in the building. When asked about using a certificate ($25 off code that was given because the year prior the same location had poor service), the employee insisted a certificate was not acceptable and had to ask for permission from manager who also was not aware of certificate use. During return, employee was eating while assisting us and seemed to be bothered to help in the return process. Overall, employees were not flexible or friendly. Gave this location another shot after last year's poor service, but will never return again.

Tristan K. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
3.0

Plse note I'm moved out I'm getting late notices thanks I appreciate u guys till next time

tamara j.  |  Overall Experience 
Rating:
2.0

I did not receive the truck size I reserved, received a bigger truck and I asked for bungee cords since I did not have enough stuff to fill the bigger truck and the man working said no. The battery light dinged the entire 6 hour drive, please check your trucks before renting them out. I had to remind the man of all the things I reserved, felt like nothing was prepared before my reservation time, which I booked months in advance. Tried to charge me $140 more than what I booked for but somehow gave me a $20 discount which brought me down to my original quote (makes zero sense)

MORGAN LEIGH C. 
Rating:
2.0

We arrived near closing, but the sign was lit up showing “open” when we got there. The employee came out and told us they were closed and that he couldn't help us. He continued to wander around for 20 minutes after that as we and two other customers attempted to do self check-in.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Deborah N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER DOUG E. 
Rating:
5.0

Please ignore my previous message as I was extremely upset when I got a missing or damaged charge but I spoke with Robert who is extremely professional the manager and fix the problem immediately thank you

JAMES DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
4.0

Taco Tuesday...

TRACEY LEE M. 
Rating:
4.0

Customer did not leave a comment.

Yvonne H. 
Rating:
5.0

Customer did not leave a comment.

KAYE LOUISE B. 
Rating:
5.0

Customer did not leave a comment.

Derek B.  |  Overall Experience 
Rating:
5.0

Great process and experience thank you!

Elisa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

Needs a whole new make over with certain staff and place has gone down and does not even follow company policy not a very safe and secure place has been approached by other customers wanting to fight me in front of store Manager.

kelly o.  |  Overall Experience 
Rating:
3.0

Lavail took a kotter pin out of my hitch and did not put it back in. He took it out to adjust the hitch, ended up not adjusting it. I didn't notice it missing until I returned the trailer. This could have caused a catastrophic accident had my hitch came out. Not a happy camper. And I'm out a kottern pin.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

CHAD MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Ryan Z. 
Rating:
4.0

Customer did not leave a comment.

Carly A. 
Rating:
5.0

You should have some parking spots for people to park in for 2-3 hours while they use vehicles and return them same day.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Narda B. 
Rating:
5.0

U-Haul Moving & Storage of Downtown Grand Rapids was great because they had to fix the mistake of the central UHaul scheduling system. My reservation was for 48 hours and 100% guaranteed for 48 hours but the scheduling system changed it to 24 hours to try and accommodate another reservation because of many requests for trucks. If someone schedules a reservation for 48 hours, quit messing with it trying to get more revenue because you put U-Haul Moving & Storage of Downtown Grand Rapids in a pickle to try and make his customers happy.

MICHAEL M. 
Rating:
1.0

We have had a horrible experience so far. Our first uboxes were scheduled for delivery then never came. If we had had to be out of our house that day or the next we would have been completely screwed. Then, when we rented our truck and brought stuff to the location for our last ubox, it had never been assigned. So, we had a truck full of stuff and no where to store it. The stores kept sending us back and forth, with some of the employees (Byron Center) being INCREDIBLY rude. Through all of this as a customer I never yelled, got mad, or treated the employees unfairly- even when I honestly had every right to. I expect the same in return, especially when they are the ones who messed up. Very disappointing experience so far. I only hope when getting the uboxes delivered to our next location we don't have the same experience.

Nicolas C. 
Rating:
5.0

Customer did not leave a comment.

MARIAH JEANNE C. 
Rating:
3.0

Customer did not leave a comment.

Katelyn B. 
Rating:
4.0

Customer did not leave a comment.

Tyla T. 
Rating:
5.0

Customer did not leave a comment.

Raphael W. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Totally great experience. EVERYTHING WAS PERFECT!! Service was exceptional. Would recommend this place to anybody and everybody!!

RACHEL ROSEMARY D. 
Rating:
5.0

I responded no to the second for this reason: the driver side door would not fully close, try as a might. The vehicle and storage area were clean, so no issues there. The staff was quite, check in/out was very easy. No service issues at all. Making you aware of this issue.

DALE CHARLES B. 
Rating:
5.0

Easy to rent and return. Great experience.

MATTHEW WILLIAM C. 
Rating:
5.0

Be accurate with the gas indication on the paperwork.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

SHERYL RENAE H. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

I had paid on the third I think the date was the eighth . I should had a refund but they said no that why my score was not higher.

CYNTHIA K.  |  Overall Experience 
Rating:
5.0

Two things to improve upon: 1. The truck's monitor doesn't have a backlight, so at night or when dark, it is impossible to see the fuel gauge or speedometer without turning on the cabin light. 2. I think the website should make it more clear whether you are ordering a one way or two way truck. I was expecting to make a trip from Grand Rapids to Detroit and drop the truck off at Detroit. Because the cost is based on mileage, I ended up paying over 100 dollars more than expected since I was forced to drive it back to the Grand Rapids location.

Joshua K. 
Rating:
5.0

Exactly what I needed! Space was easy to load and unload, staff was helpful. (Initially planned to go to the Byron Center location but the manager was rude and condescending, so glad I gave U-Haul another chance and tried the downtown location! What a difference, downtown was so much better!) My only negative, I wish the late hours and dumpster info was more clear. Otherwise, it was good

Sandra B. 
Rating:
1.0

Truck was janky and felt dangerous to drive, could literally hear the control arms popping and vibrations on every bump, several of our items were damaged during the move because of this. We have begun the process of a lawsuit with a consumer relations Attourney. The gentleman working was also very rude when we said we would be back later than expected due to the truck being so scary to drive. And I have my CDL I drive trucks often, this was a nightmare.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

ERIC JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

The online check-in process took much longer than expected

Bryan W. 
Rating:
4.0

Customer did not leave a comment.

Deborah N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jake F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Very smooth self return process but we did not receive an email receipt.

William M. 
Rating:
5.0

The truck did have some drivability issues that were discussed when truck was taken back.

Randy B. 
Rating:
3.0

need to have direct call line into site. cannot call to fix anything. have to drive in. need more intelligent or capable staff. so many spelling mistakes on contact info. cannot operate computers. cannot listen easily.

marco i.  |  Overall Experience 
Rating:
5.0

The General Manager assisted me himself and his customer service was a notch above outstanding.

Michael F. 
Rating:
5.0

Owner/GM was very friendly and helpful. Lot was orderly and clean.

Thorne M. 
Rating:
5.0

Customer did not leave a comment.

nicholas B. 
Rating:
4.0

service was smooth as always, and the truck was fine, no issues with that

PAUL A N. 
Rating:
3.0

My wife and I recently rented two vehicles. The first one was clean, but was in need of repairs. The steering was sloppy and I would consider it dangerous. The second vehicle was quite dirty. The windows had not been cleaned in some time and the entire inside of the vehicle was covered in dust. It appeared to not have been cleaned in some time. Additionally, the fuel was incorrect on both vehicles. In fact, the second vehicle was just above empty. It would seem to make sense that this would not be an acceptable fuel level since it is rather inconvenient to start the trip worrying that you don't have enough fuel to make it to a gas station.

Jeremiah V. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

Molly G. 
Rating:
3.0

Customer did not leave a comment.

Corey M. 
Rating:
5.0

Robert was very helpful and friendly.

Jackson H. 
Rating:
5.0

Everything was great but I believe I left my prescription sunglasses in the cab, what is the best way to retrieve them?

Duncan G. 
Rating:
5.0

Customer did not leave a comment.

Jesus V.  |  Overall Experience 
Rating:
4.0

Easy unload from my car to my storage unit with the covered loading dock and carts

SANDI B.  |  First Impressions 
Rating:
5.0

My usage of the storage service exceeded my expectations. The place was well maintained. There was even one time when I mistakenly left my locker wide open with my items exposed. One of the employees noticed this and locked it up for me and even put some electronic items in a locked area in the office until I came back to claim them. These items were irreplaceable and meant a lot to me so for that, I am extremely grateful. Nothing was missing From my locker and without their help, I stood to lose a lot. I would absolutely use this location again in the future and have already recommended this facility to my friends. Thanks for the superb service!

christopher j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek B.  |  First Impressions 
Rating:
5.0

Really love my storage unit !

Kimberly H.  |  Overall Experience 
Rating:
3.0

My first encounter was great. However, when I closed my account the woman at the desk was extremely rude.

Cassidy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucille H.  |  Overall Experience 
Rating:
3.0

Need air on 2nd floor in the summertime

Tamika H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Selina D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kourtney S.  |  Overall Experience 
Rating:
4.0

Very nice people

dana g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jazanaye g.  |  First Impressions 
Rating:
5.0

I wish it was more clear on what you had to do to get 24hr access. I was under the impression I had it and even the letter I got after I signed up and started renting gave me the impression I had it, but after online chatting with someone I learned I did not have it and actually need to pay an additional $10 a month. Perhaps it was in fine print somewhere, but I had no idea and think it should be advertised better. Other than that I am very pleased!

Cristenne S.  |  Online Move In 
Rating:
4.0

Inside the unit need to have some light for when u r packing or unpacking its very dark

sharon l.  |  Overall Experience 
Rating:
5.0

Observed it on the road. Access to loading dock was key - I could not find anyone else with the loading dock

Don A.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

L C.  |  Overall Experience 
Rating:
5.0

Be back there in the future.

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia M.  |  Online Move In 
Rating:
5.0

We had a very good moving experience from the time we picked up our truck to the end of packing the contents in your storage lockers. Jay

Jay L.  |  First Impressions 
Rating:
2.0

They stole my deposit. Didn't have any idea what he was doing. Was very rude and took way.way too long to get it done. I will never use uhaul again in life. Worst experience of my life from begging to end

lorna a.  |  First Impressions 
Rating:
5.0

Excellent service, accommodating and professional! No issues at all with my storage..would definitely recommend!

Iesha G.  |  Overall Experience 
Rating:
5.0

Great experience, well run facility.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra h.  |  Overall Experience 
Rating:
1.0

They only care about the money and not the actual costumer.

anthony b.  |  Overall Experience 
Rating:
5.0

Great customer service by Mr. Bonebrake

Thomas H.  |  First Impressions 
Rating:
4.0

They were so helpful several times on phone and in person. The manager could not have been any better.

Amy R.  |  Overall Experience 
Rating:
5.0

Abigail was wonderful...and she was doing a great job training someone while assisting me! There were a lot of people in line, and another staff (male) was just sitting there not helping people. Why was he even there?

Sarah T.  |  First Impressions 
Rating:
5.0

i been with you guys for a while.i like it here.the staff last name beesley is the best verry kind profesional.she reminds me of your awesome manager.we miss you get better soon.

Dolly M.  |  First Impressions 
Rating:
5.0

Very helpful employees, even helped us get a bigger unit because the one we rented was too small

Michelle G.  |  First Impressions 
Rating:
5.0

The second card swipe takes several times before it registers.

carol j.  |  First Impressions 
Rating:
5.0

It’s was ok

Charles B.  |  First Impressions 
No reviews have been submitted for this location.

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