Customer Reviews for U-Haul Moving & Storage of Downtown Greenville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Greenville

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SHENA G. | Overall Experience |
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Customer did not leave a comment.

STEPHEN R.
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clean vehicles inside and out between rentals. bad odor inside and filthy inside and windshield.

Devin M.
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Vehicle did not come with dolly which was not explained at time of rental and in was forced to purchase one from the Uhaul store because there were also none to rent out. In addition, the representative left me under the impression that I'd be charged only for the mileage and the insurance, but upon returning the vehicle, I was charged two for the mileage, insurance, and rental and the rep was rude and argumentative and charged me for two days. Even though I got the vehicle the day before at 10am and dropped the vehicle off the following day at 7pm and I was moving within the same city. I will never rent a vehicle from Uhaul again.

Behzad S.
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Customer did not leave a comment.

ADAMA S.
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Customer did not leave a comment.

MICHAEL S.
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Great service

Pamela S.
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I have always used your service and I'm very happy

Kyle R.
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Customer did not leave a comment.

Sean M.
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Customer did not leave a comment.

Bruce S.
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Margaret E.
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The representative who helped me hook up the trailer was very friendly and got my trip off to a great start. She was there when I unhooked too and had the same winning attitude. Moving is always stressful, it is nice when people do their best to make it a little easier. Thanks!

Jeffrey B.
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Customer did not leave a comment.

Bobby H.
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Customer did not leave a comment.

Wednesday C.
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NO ONE INSIDE UHAUL LOCATION WORE MASKS. Please enforce stricter mask regulations. Would make the whole process a lot less stressful.

Rodney B.
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Customer did not leave a comment.

DENNIS W.
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Neither employee wore a mask even when asked to do so and despite a city ordinance requiring them and despite extremely high COVID numbers.

KATHY V.
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Customer did not leave a comment.

Jon R.
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Thanks for the truck on a short notice! It was great and the customer service was great on pickup and return.

Kimberly W.
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Customer did not leave a comment.

Clay A.
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Ray L.
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Brandon S.
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ronald s. | Overall Experience |
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Had nothing but problems starting at the end of month one

Gang L.
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Customer did not leave a comment.

JASON C.
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Customer did not leave a comment.

Kim Axel K.
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Customer did not leave a comment.

Cory R.
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Customer did not leave a comment.

WAYNE M.
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None.

Joouen S.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Howard L.
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Truck trailer lights did not work. Had to drive to Grove Road to pick up a different truck. Got to Grove Road, problem was a fuse, which was good since they did not have a 20' truck. I specifically asked the folks at Wade Hampton if they had a 20' truck available before we drove over there and they said yes. Total, drive from my house to home was 4 hours, should have been one. They lied to me, and weren't smart enough to replace a fuse, costing me hours of time that I needed to load. Since there is no place to rate U-Haul overall, I'll do it here. The reservation went smoothly, until I found out it is just a suggestion, and that they would confirm the day before. From there, it went pretty upside down. I got a text asking if I would like to upgrade for $50.00 less to a 20' or a 26'. I replied yes to a 20 foot, but no to a 26, just didn't want to drive a 26 thru the mountains pulling a car. I got a acknowledgement saying we were all set. I got a call the day before confirming a 26' at a location in Woodruff (I requested Simpsonville, literally 1 block from where I would be that morning). After the shock of a location change and upgrade to the truck I didn't want, I asked what I could do and was told that they had no other trucks and I would need to call U-Haul. 30 minutes on the phone when I kept refusing a 26 foot until she finally found a 20 foot at the Wade Hampton location. Change of plans, I was going to walk over to pick up my truck and drive it home, now my wife needed to follow me 30 minutes away. See above. I have learned in my life to never say never, but U-Haul will be the last company I call in the future. A reservation is a suggestion, bait and switch when it is too late to cancel and then HAVE to deal with their runaround is not acceptable.

RONALD G.
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Customer did not leave a comment.

Joanne M.
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Reserved cargo van (71 years female) and was given a 10 foot truck. The height of the truck made my move very difficult! Uhaul website said if you are not given what vehicle you order you get $50 refund. Dealer sent me to Customer svc sent me back to dealer. No refunding, I won't be giving up!!!! False advertising.

BILLY S.
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Customer did not leave a comment.

Michael V.
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Customer did not leave a comment.

MICHAEL L.
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The staff very helpful and professional. Easy to do business with this location.

Forrest T.
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Customer did not leave a comment.

Jeff K.
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Customer did not leave a comment.

Jane B.
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Customer did not leave a comment.

ROGER M.
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Customer did not leave a comment.

Tyler J.
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Customer did not leave a comment.

THEODORE S.
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Customer did not leave a comment.

STEPHEN S. | Overall Experience |
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Customer did not leave a comment.

Philip V.
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JOSE V.
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Philip M.
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Excellent customer service!

Daniel M.
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Customer did not leave a comment.

Brent W.
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STEPHEN S. | First Impressions |
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Customer did not leave a comment.

Mark G.
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Great service

PAUL M.
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Customer did not leave a comment.

Chanta B.
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Customer did not leave a comment.

William A.
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Store was not clean at all, NO ONE was wearing a mask (employees). I expect some pushback on masks but not even one person working there was in a mask. The signs saying masks are required are a joke. Floor and counters hadn't been cleaned for a long time. A truck pulled up under the awning from another customer, literally a uhaul employee walked out with a spray bottle for about 3 minutes to "sanitize" it and then we were told it was ready. The hood was never opened, there was no inspection, no oil check, no one else came out, nothing. If we missed all of that being done in another place on the site, I'd be surprised. It was the original renter who pulled it in. We were just told to bring it back with whatever gas level was in it. The truck had multiple warning lights come on and we could not wait to get it back to the store. It had zero shock absorption and a terrible rattle. We just finished our move and turned it in early. Whew. We've rented from you guys for years in many cities but this was terrible. IF we choose uhaul again we will use a different location. Hope these specifics help the store to improve. We were so relieved to end our rental period.

David E.
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Customer did not leave a comment.

JOHN S.
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Great staff and very friendly. I was told they were the best in the city. Would definitely use them again and refer others to this location.

David K.
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Customer did not leave a comment.

David E. | Overall Experience |
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Customer did not leave a comment.

Sky D.
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N/A

Daniel W.
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Staff was friendly and helpful. Equipment was in excellent condition and clean. Truck was ready to pick up when I arrived. Checkout was quick and efficient as I used the online system before arrival. I can't think of anything that can be improved upon at this location.

KIM AXEL K.
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It was nice to be able to drop the truck close to our house. Spartanburg was not a good and safe facility for us to drop the truck off. Please read the comments on the Spartanburg facility.

DAVID H.
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Customer did not leave a comment.

MICHAEL D.
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Quick and efficient

Gordon R.
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Helpful. Courteous service. Quickly checked me in and completed the process.

Felita J.
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Customer did not leave a comment.

Scott B.
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Emily went above and beyond for customer service and satisfaction. She is an excellent employee and deserves accommodation

Hans B.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

Chadwick C.
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John E.
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Isaac E.
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DAVID H.
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Sondra R.
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Have a waiting area for customers having trailer hitches put on!

John B.
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Customer did not leave a comment.

MEGAN G.
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The gentleman was extremely nice and helpful. You could not ask for a better service.

Kenneth J.
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Customer did not leave a comment.

Sonya T.
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Customer did not leave a comment.

Bruce H.
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Gentleman who helped me return the truck was very professional, courteous and helpful. Great job!

Mohammad A.
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Great service, Fast ,Professional ,organized .

Robert S.
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Very focused customer service with good follow through .

Richard N.
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Customer did not leave a comment.

Lesther E.
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Even after I declined the insurance it prompted up again when picking up the truck.

Tia D. | Online Move In |
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Customer did not leave a comment.

MELISSA M.
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I had a 7am pick up time and the gentlemen didn't arrive to open the store until 7:15.

Dan M.
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Very helpful team

Matthew T.
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Customer did not leave a comment.

David B.
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Customer did not leave a comment.

Eloy R.
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Michael D.
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Great customer service!

Doug W.
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Smooth process. Trailer worked great hauling a motorcycle cross country!

Jefferson H.
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the two young men who were working should get a raise, a promotion or whatever. they were energetic, professional, helpful. this was a thursday afternoon late, on october 15. rarely is it that i run across two youngsters who have a professional a friendly manner. improve, make sure these two are the ones who meet the customers and do the work. they were/are great.

theresa W.
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We went in person and reserved our truck two weeks in advance, I received an e-mail telling me to check in online “to save time”. I did so. We showed up early in the morning and were told that “because they had overbooked” we would have to pick up our truck at another location. This sent us off in the wrong direction and killed time. We had reserved labor to meet us and everybody just had to wait around until we finally arrived. This was unforgivable. I will not likely use UHaul for the next part of my move.

Eldred R.
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Things went very well.

David E. | First Impressions |
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Kevin P.
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When returning my truck, I left it in clean condition, all furniture pads folded and appliance dolly secured, but did not receive a discount for the clean condition and folded pads like the contract said I would.

Niles B.
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Excellent customer service

Paula Q.
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Customer did not leave a comment.

Scott H.
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Very friendly staff. I was in and out not problems. Quick and fast...

John C.
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There were closer locations but I liked this one best.

Izidor H.
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The reps were very helpful and professional. They gave us several options to meet our needs. The one issue I had was that they were not wearing face masks. I think that should be mandated.

Teri D.
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Please don't allow rented blankets with leaves stuck to them, to be re-used by the next patron. They happily gave me a “new” set.

STEVEN B.
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Nothing. The service was perfect.

Anna B.
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Your customer service reps who work in the store ought to be friendly and knowledgeable.

Michael B.
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Customer did not leave a comment.

Jonathan P.
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Customer did not leave a comment.

Paul D F.
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Signing in electronically for pick up was slow. Signing out was fast.

Karen B. | First Impressions |
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When I came into the Uhaul store I was listened to and very kindly things were put together for my needs. When I left the Uhaul store, I felt encouraged that I had what I needed to make my move, even got mental encouragement as a bonus!

John S. | Overall Experience |
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Customer did not leave a comment.

Robert D. | Overall Experience |
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Great facility, great great folks!!!

Robert D. | First Impressions |
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Customer did not leave a comment.

Travis P. | Overall Experience |
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Customer did not leave a comment.

James c. | First Impressions |
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Customer did not leave a comment.

michelle s. | Overall Experience |
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Brent was awesome!!

Kathy B. | Overall Experience |
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Very unprofessional. Over priced. My unit was ransacked and items like a bookcase belonging to my grandfather stolen. Due to the gate being broken for five months. Units full of mouse/rat excrement & urine. Everything stored had to be thoroughly cleaned before moving into our home, resulting in a extremely costly expense. Very difficult to move around facility due to U-haul moving trucks parked haphazardly along the sides and in the rows leading to the storage unit. I definitely do NOT recommend unless you're desperate. The storage facility I use now is locked, video cameras record each vehicle. And your time you open & close the gate until you open & close to leave is recorded. Only one vehicle can enter at a time and the units are clean. For a lot less money. Thank goodness I no longer have to use the storage facility at 529 Wade Hampton Blvd! One more thing, the largest unit they offer is 10 x 15. If you have a full 26 ft. truck you'll need two units. And that's with professional people packing each unit neatly and using every bit of space. Two units cost $289.90 every month, with vermin infested, hard to get to, no security, etc. Decide for yourself, but I won't use them again.

HENRY W. | Overall Experience |
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Although I give praise to your staff at the Wade Hampton facility in Greenville, SC, the storage room was not in the best condition. The first room I rented had fiber panels in the ceiling damage and hanging from the ceiling coming in contact with it. I complained and the staff moved me to another room. This room had rat droppings on and in my boxes. I complained and ask for the box that controlled the rats. It didn't work and later I complained again then they moved me to another room. The rats were coming from a small hole in the rear wall This was a nasty, unsanitized, and unsafe room. I moved out yesterday and I will never rent another storage area from this Uhaul. I have used them in past years and never had any problems until I rented from this facility.

steve b. | First Impressions |
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Customer did not leave a comment.

Matt S. | Overall Experience |
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Please have a manager call me asap 567-408-6346

symura k. | Overall Experience |
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Too expensive, several local storage facilities with less expensive rates and same quality service. Ridiculous due date and late fees

Bridget D. | Overall Experience |
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Very nice and helpful

KEVIN B. | Overall Experience |
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Only difficulty was contacting the location by phone was almost impossible to get in touch with

KAMUEL S. | Overall Experience |
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Not only did I reach out to Uhaul Office Executive: Pat Llardi 828-358-1212 and left voicemails,my concerns were ignored and I never received a call back. J.R Bellis was unprofessional and didn’t care

Kathy B. | First Impressions |
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Very nice, every way possible was great

RORY N. | Overall Experience |
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NA

David L. | First Impressions |
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The guys helped with everything we needed. Would gladly work with them if I move again. They will be the first people I contact for a move.

kerry l. | First Impressions |
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The service from the employees and the trailer rental were awesome. The "climate controlled" storage units were in bad condition. It was far too hot in those units for me to keep our stuff there.

Doak D. | Overall Experience |
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You always had a recording when I called saying you were with other customers. There will be a 10 min wait. You need a answering machine to leave message I called 6 times on a 4 day time span no answe

Julie M. | Overall Experience |
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This company is above excellent!

Denise S. | Overall Experience |
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Poor star is on the low side of poor mice in my things and complained not even a call and even concern ...

Mike c. | First Impressions |
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Staff was fine but location needs more workers due to slow lines. My password did not work and had to use a temp one.

DAVID C. | Overall Experience |
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worked great

ian b. | Overall Experience |
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Great, friendly and efficient service. The best I’ve seen.

ian b. | First Impressions |
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Great service from both guys there.

James s. | Overall Experience |
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1000 thanks :)

ronald s. | First Impressions |
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Very nice and polite and very helpful, pleasure doing business with.

KEVIN B. | First Impressions |
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My unit was ready and the staff allowed me to move in quickly.

Denise S. | First Impressions |
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the fact two hours i had to wait to get my truck and had to pay a 100 dollars more to my movers and the rudeness of malcolm and manager and none caring attitude behavior causing my car to be damaged.

Carolyn R. | First Impressions |
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Our experience with the facility was highly rated because of the help from your representative named Luke. He was professional, very helpful, and got what we needed. Thank you Luke.

Sonya B. | Reservation |
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The guys were very helpful and friendly.

mary h. | Overall Experience |
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I had to clean out my uncle's stuff that had died all by myself on a 90 degree day. Your staff recognized my predicament and were amazing. The helped me so much!

Dennis O. | Reservation |
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Far beyond expectations. Great service. Great people to deal with. Thank you all.,

ELIRAN C. | Reservation |
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Thank you

Andrew S. | Overall Experience |
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n/a

michael h. | Overall Experience |
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“Climate controlled” - unit spent most of its time at more than 100F this summer. “Well lit” - 1 month WITHOUT ANY lights. “Secure” - gate often left wide open well after closing hours.

susan s. | Reservation |
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Have not arrived yet

Carmen P. | Overall Experience |
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I enjoyed your facility as it was clean and I always felt safe when I went there. The staff was excelent, very helpful, kind and courteous. I also enjoyed one month rent free. Price a bit too high.

No reviews have been submitted for this location.

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