Customer Reviews for U-Haul Moving & Storage of Downtown Hickory

950 reviews

542 Main Ave SE   Hickory, NC 28602

(828) 256-0209

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 256-0209

542 Main Ave SE
Hickory, NC 28602

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

extreme body odor in the truck. other than that all was great

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
4.0

While I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I’m in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn’t for that my experience would have been excellent

Yadira W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

PATRICIA D.  |  Overall Experience 
Rating:
4.0

The car haul trailer had a flat left tire that was not up tp pressure. We had to take it to a gas station to fill, after that it seemed to hold preesser for the trip. informed the drop off location and they said they would check out. Other then that the service was excellent.

JAMES G. 
Rating:
5.0

The person working was extremely helpful and kind. Everything was explained well and clearly. I was very pleased. 😊

ROBERT F. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

JERRY K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janet h.  |  Overall Experience 
Rating:
5.0

Katie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.

Ron D.  |  Overall Experience 
Rating:
4.0

Easy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.

Dennis H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN J. 
Rating:
5.0

Great service. Easy check out and easy return. Not a busy location.

STEVEN B. 
Rating:
5.0

Great trailer. I would buy it.

WILBUR B. 
Rating:
5.0

They did good by me

Anthony F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Katie was not only professional, but friendly. Very impressive location.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
2.0

Couldn't get my key for 2 1/2 hours past the original time. Then when we tried to return it the key didn't fit in the return box and nobody was there or available by phone to contact and therefore we were charged an additional day.

Cecilia S. 
Rating:
5.0

Great and smooth operation!

JOHNNY T. 
Rating:
1.0

I will NEVER rent a Uhaul again if I'm told I have to get it from 542 Main Ave SE Hickory, NC 28602. The truck was not maintained, smelled like the rear end was leaking gear oil. The back of the truck was full of cockroaches! No way was I putting my furniture in that truck. The CSR hung up on my twice when I called to get a replacement truck. Absolutely horrible experience. Should've went with Budget rentals!!!

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

Douglas M.  |  Overall Experience 
Rating:
5.0

It was affordable and save my life. I wish the bathroom was clean like it used to be.

Crystal V.  |  Overall Experience 
Rating:
4.0

The truck had leak somewhere in the bay portion causing damage to our mattresses and other items.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Patrick T. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Overall Experience 
Rating:
5.0

If a customer calls U-haul to extend the rental, put it the system so that the local businesses don't have to track down their trucks. You have a system in place and not utilizing it puts more work and stress on the local dealers. Luckily my local lady was amazing and understanding and didn't sound surprised, which makes me wonder how many other times this has happened.

Jennifer B. 
Rating:
5.0

I would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure

Treasure M.  |  Overall Experience 
Rating:
5.0

Employee went out of her way to make us feel welcome, to help us check out the equipment (no cruise control, power windows, or power locks-not her fault), and to make some suggestions which help us get on our way.

Joseph Q. 
Rating:
4.0

Customer did not leave a comment.

Michelle D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher K.  |  First Impressions 
Rating:
5.0

Thanknyou to the hickory nc staff!!!!!

Mary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori G.  |  Overall Experience 
Rating:
4.0

Other storage places give you code or card and you have 24/7 access. Not limited time

STEVEN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natasha L. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Employees overworked

JULIA P. 
Rating:
5.0

Customer did not leave a comment.

Alister A. 
Rating:
5.0

Very efficient and accommodating Should the need arise, we would definitely use again.

REX H. 
Rating:
4.0

Excellent customer service.

DIANNA B. 
Rating:
5.0

Customer did not leave a comment.

CALOB H.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

Thomas M. 
Rating:
4.0

Steve was a great help, and was awesome to interact with.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

The gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.

Cathy F.  |  First Impressions 
Rating:
5.0

I'll be back again soon

Richard C. 
Rating:
4.0

When we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!

janet h.  |  First Impressions 
Rating:
4.0

I would recommend customers to take a picture of mileage before leaving with vehicle. I rented a pickup truck at 10:15 a.m. and returned it at 10:45 a.m. Google GPS had my mileage at less than 10 miles. When I returned the truck I was told I drove it 30 miles. I did not even have to put gas in the truck because the gas hand did not move. If I had driven the truck 30 miles, it would have needed gas before I returned the truck.

PAMELA Z. 
Rating:
5.0

I was provided exceptional customer service.

Katherine W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

R. C. 
Rating:
4.0

Maybe recommend better service checks on the box trucks. The one we had was low on oil. Tough on the engines. Would last longer for your company

STEVEN A. 
Rating:
5.0

Everything was fine, no changes needed .

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

CHEM NOU X. 
Rating:
5.0

The attendant was so nice and so helpful. She was great. The location was in an area of town that did not feel safe. I was accosted by a man who wanted me to give him a ride when I was getting in the truck. A little scary since I am an older woman and only 4'10” tall.

MARGARET B. 
Rating:
5.0

No comments, but both the people we interacted with were super super nice!

Brenda H. 
Rating:
5.0

Inquire if the customer needs a truck with a ramp. I know it seems like a common sense item, but it can easily be missed. I made the mistake of assuming all trucks had ramps.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Dennis B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Great experience!

EXJAVIER D. 
Rating:
5.0

Customer did not leave a comment.

NGOC L. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

I am not sure why, but my payment was not accepted on pre-check-in and had to go thru payment process again when picking up trailer. It was not a huge time consuming task, but just felt redundant a added worry about paying twice.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

Customer did not leave a comment.

Latonia M.  |  Overall Experience 
Rating:
4.0

Not happy about being charged extra when I left the truck with half a tank and picked it up at half a tank. But I'm 4 hours away and won't go back k to fuss about it.

JACKRONALD F. 
Rating:
5.0

Customer did not leave a comment.

Harry A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Constance S.  |  First Impressions 
Rating:
5.0

Keep doing what your doing,actually you don't need to change anything!

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Rodney F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOROTHY M. 
Rating:
5.0

Very happy!

William H.  |  Overall Experience 
Rating:
5.0

The Hickory NC location helped me out when another location in Statesville NC didn't have the truck as promised. I had to scramble to find this one 40 miles away. The Statesville location said my reservation had been cancelled . It was hard to find a one way on a Saturday but corporate line helped me.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Katie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again

Steven R.  |  First Impressions 
Rating:
5.0

Truck was fairly new model. Nice

JEFFREY S. 
Rating:
4.0

Would of been nice to use the newer truck.

Gilberto M. 
Rating:
5.0

No improvements. Great first-time experience for me.

LIDIO F. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
4.0

Customer did not leave a comment.

BARBARA G. 
Rating:
5.0

Customer did not leave a comment.

Andre J.  |  First Impressions 
Rating:
1.0

Was charged twice for the rental and attempted to have the store correct the charge on three separate occasions.

JASON A. 
Rating:
1.0

First reservation did not have a truck and had to go to this place. Added 35 miles to my usage. Rented pads were not on truck.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

I was unable to get through via phone at any time, on different days.

WILLIAM F. 
Rating:
5.0

Katie was very helpful.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

Janet M.  |  Overall Experience 
Rating:
4.0

When I arrived after hours to turn in the truck my instructions was to submit some information via my mobile device while I was still with the truck at the drop off location. This website for UHaul was not working and I was unable to connect. I called this location the next morning 5 times to make sure they found the truck on their lot, etc but they never answered. Otherwise this location has always been clean and the personnel very helpful.

BENJAMIN J. 
Rating:
5.0

Clean, safe. Staff were very helpful and efficient.

William F. 
Rating:
5.0

Customer did not leave a comment.

Dayton P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Online Move In 
Rating:
5.0

Excellent experience all the way around.

FRANK L. 
Rating:
4.0

Customer did not leave a comment.

Kelway H. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
3.0

The vehicle I reserved and was confirmed was not available at the correct location. Instead of bringing the van to me, I had to drive the extra time and distance out of my way to get it. They also didn't have the hand truck I reserved and NEEDED. Online pickup and drop off was a pain.

Joe H. 
Rating:
5.0

I do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.

Eric O.  |  Overall Experience 
Rating:
5.0

Nice place to rent trucks

NESKIN E. 
Rating:
5.0

Great service, easy drop off. The agent was terrific!

John M. 
Rating:
5.0

Great Service, friendly staff. Very impressed with the easy checkout.

John M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK P. 
Rating:
2.0

Had to go to 3 different locations.

Ashley I.  |  First Impressions 
Rating:
4.0

Why do I have to pay $5 Safe trip fee when I paid for insurance? (That's a rip off)

GARY L. 
Rating:
3.0

When I picked up my truck it had , according to the fuel gauge 1/4 tank of fuel. I put in $15.00 of gas at $2.40 a gallon. The gauge never moved. When I returned it I told the inspector HAWK was his name, that the gauge didnt work because it never moved. He said he would reimburse me. I told him no need just wanted to make aware of the issue. he said my charge would be $116.00 . Then I got billed for $169.00. Tried to explain again to the lady i talked to but no results. WILL NEVER RENT AGAIN, AND I WILL MAKE SURE ANYONE I KNOW WONT RENT EITHER

MICHAEL P. 
Rating:
5.0

Hawk was excellent! Very kind, helpful, and funny! Location was clean. Would 11/10 recommend that uhaul location.

Bridget G. 
Rating:
5.0

Very courteous and helpful!

MICHAELGENE B. 
Rating:
5.0

Customer did not leave a comment.

Sirenio S. 
Rating:
5.0

Hawk was great.

WESLEY S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  Overall Experience 
Rating:
5.0

Great servoce

Demonte M.  |  First Impressions 
Rating:
5.0

.

Demonte M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey P.  |  First Impressions 
Rating:
1.0

The placed was closed. Saw a for rent sign on the door. Had to go to another UHaul.

Mark G. 
Rating:
5.0

Great experience

andrew P. 
Rating:
5.0

Excellent customer service at this location. Hawk is friendly, fast and knowledgeable.

Edward F. 
Rating:
5.0

Customer service was excellent. I will return

PHILIP A. 
Rating:
4.0

This is the store I ordered from (542 Main, Hickory, NC) and the store I went to pick up the trailer, but they didn't have the reservation! I was grateful there was one there they were able to let me use. Hawkins was very helpful in transferring the reservation. He did a great job of securing our plans to return when we need another rental!

HAROLD M. 
Rating:
3.0

Very dirty on the inside

Mechelle N. 
Rating:
3.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

None

CHRISTOPHER P. 
Rating:
2.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LECOUNTE T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Rozelle was awesome to work with! Courteous and professional. Would recommend anyone to rent with her.

Marty H. 
Rating:
5.0

The general manager and lady work there were great helpers! Friendly and understanding my needs!

Christopher P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

June S. 
Rating:
5.0

Customer did not leave a comment.

JEANNE C. 
Rating:
5.0

Customer did not leave a comment.

LaDawn C. 
Rating:
3.0

I couldn't figure out how to maximize my time and miles so that I didn't make a big mistake with the bill. It turned out fine, but not by my doing. I was unsure and a little nervous about how the final invoice would look.

PATRICIA W. 
Rating:
5.0

Customer did not leave a comment.

Letrenda P. 
Rating:
4.0

Customer did not leave a comment.

donna T. 
Rating:
5.0

Customer did not leave a comment.

Brent W. 
Rating:
5.0

Customer did not leave a comment.

Leanna B.  |  Overall Experience 
Rating:
5.0

Great facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.

William D.  |  Overall Experience 
Rating:
5.0

The customer service was professional and outstanding!

LECOUNTE T.  |  First Impressions 
Rating:
5.0

Check-in person was very friendly and prompt. Young lady, but very attentive. Checkout was efficient and timely. Very clean storefront and well organized. Equipment maintained well and worked great. Highly recommend this location!

James P. 
Rating:
2.0

I delt with two locations in the last two weeks. Had a bad experience at both.

Ronnie W. 
Rating:
3.0

I reserved a 20' ft truck about a week ago. We arrived at the location and the truck was given to someone who didnt have a reservation....seriously???? So I was told I had a bad attitude. Hmmm well don't give away a truck that has been reserved. Anyway we got one but it had damage. I think their people need more training.

Eric B. 
Rating:
5.0

Perfect place for storage

Lori K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janet f.  |  Overall Experience 
Rating:
4.0

Loved dealing with the staff, very helpful and friendly. They all need a raise!!

Kim D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd G.  |  Overall Experience 
Rating:
5.0

The people are always great and super helpful. I’ve had several storage units with them over the years.

Roberta C.  |  Overall Experience 
Rating:
1.0

I was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.

Jackson J.  |  Overall Experience 
Rating:
4.0

One thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.

Christey K.  |  Overall Experience 
Rating:
5.0

The young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.

Brooks S.  |  Online Move In 
Rating:
5.0

Good place good people

Anthony F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Very helpful with all my questions & great staff.

Janet B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawanna R.  |  First Impressions 
Rating:
5.0

The lady that helped me was phenomenal!!!!!!!

Kellie M.  |  First Impressions 
Rating:
5.0

Aretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today’s society do we experience the love that Aretha showed towards us, her customer. I’m looking forward to our return visit in a couple weeks. I don’t what her compensation is but it’s probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer

Bill M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin C.  |  First Impressions 
Rating:
5.0

The associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.

William D.  |  First Impressions 
Rating:
5.0

Aresha was very helpful and professional.

Claudine A.  |  First Impressions 
Rating:
4.0

Automatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.

William B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy S.  |  First Impressions 
Rating:
5.0

Aresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!

Leanna B.  |  First Impressions 
Rating:
5.0

Everyone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!

Daniel L.  |  First Impressions 
Rating:
5.0

The manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.

Dennis H.  |  First Impressions 
Rating:
5.0

Aresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!

Daniel S.  |  First Impressions 
Rating:
5.0

Excellent customer service

Craig C.  |  First Impressions 
Rating:
5.0

My initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Thank you!

Janet B.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top