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Nicholas LCustomer Reviews for U-Haul Moving & Storage of Downtown Hickory
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I paid $1082 for a truck for 4 days and when dropped off on the 3rd day was charged an additional $640 for miles that I already paid for in the beginning
Teral WIt wasn’t clear where to return the truck to as you approached the obvious. Needs more/better signage
Richard CBoth Ladies that helped us were excellent! We had a very good experience and will use them again in the future!
Maddison AExtremely clean , helpful with the rental , overall great facility
Bruce G | First ImpressionsThe manager and staff were amazing! Very kind and helpful even when I was stressed out and frustrated with my situation! Very caring and understanding! Would recommend this location to anyone and everyone! The facility manager really made the experience the best!
Katrinca C | Overall Experiencethe GM was phenomenal, so friendly and polite. she even took ownership for the poor experience we had at pick up. you need more managers and staff like her. she should be training ALL your new hires. she was so efficient and even greeted me AT my car door upon drop off. she truly is the only reason i’ll ever come back and use u-haul! she saved a customer for sure. PLEASE ensure her and her team get this feedback!
Shane RThe Manager was the one you handled me. Very professional and kind. My complaint is with uhaul and how the nickel and dime you for everything. My total online came you to 21.00. I get to the location and it was $50. For this reason is why I hate dealing with them. As far as Ms. Springs she was 10 plus stars
Natasha BExcellent customer service and clean facility. Would highly recommend.
JONATHAN R | First ImpressionsIf I ever need a storage unit I will not bother looking anywhere else....I will return to the U-Haul facility in Hickory again. The staff was professional and helpful, the unit was clean, safe, and convenient. The card access made using the facility so easy. I am a VERY satisfied customer!
PHILLIP H | Overall ExperienceThey were very kind in both offices, they delivered the vehicle to me in one place and I returned it to another city. I thank them.
Enma YHave equiptment ready at locations that are originally set up to rent from . My original agreement was at a different location, but I was informed the day before my rental was scheduled to be picked up that there was not one available and I would have to drive further away and pay more for the same exact truck that I wanted
Montana GThis may be a case of demand for product versus staffing. After being assisted with the finalization of the rental contract while picking up my reservation, I was made to wait a significant amount of time (20 minutes) for the agent to meet me at the truck to obtain the key. I had to return to the office and wait while another agent worked through two clients, and their needs, before addressing my concern. At that time, the original agent returned to the counter and was tasked with meeting me (again) at the truck to obtain the key. This happened this time. I lost approximately 30 minutes waiting for no apparent reason. Yes, the agency was busy at the time. It does not appear there was more than one attending representative, which likely could have expedited everyone's transactions.
Jay JEverything was great. The outdoor unit had some excess sawdust like material that coated everything, but nothing to really complain about. Lakeia and her staff are wonderful and have always treated me well.
Tiffany H | Overall ExperienceAlways a satisfied customer
Jarvis G | First ImpressionsNo additional comments
Charles BThe management and staff are definitely on point
Jarvis GThe staff and manager was super nice, professional and helpful. The manager (I don’t remember her name), is excellent!!! I can’t give her enough praise! She went out of her way to help us! I highly recommend this facility to anyone!!!
DAWN O | First ImpressionsVery Great Staff! Everyone Was Very Nice And Friendly. Lakeia is a very kind person she’s super sweet and helpful. Thank you for making our move in experience so easy.
Vanishia L | Overall ExperienceI would recommend this U-Haul to relatives and Friends and I also wood use it again myself if I need it again and thanks to the manager running this place very professionally and Clean
Gary L | Overall ExperienceNothing, the staff and management are all excellent, extremely professional and helpful. We had a great experience!! I cannot say enough great things about them!!! Thank you so much!!!
Dawn OYou guys handled everything with grace, thank you.
LAURILYN LStaff was awesome!
John LSelf return at night was a bit of a challenge.. Maybe better lighting in that area and better directions on where to park. Very good experience over all. At checkout, customer service person was very nice and quick.
Mary PGive some type of $ rebate when returning w more gas than “ required”!!! To use on a future rental !!
Andrew KThe manager and staff were great. We moved from Texas and she was so patient with me and my son.
FREDERICK H | First ImpressionsWhen we moved out of our storage I requested to close it was told there was a lock on it I apologized n said I’m already out of state my husband is Autistoc and has a traumatic brain injury manager emailed back I have you clear instructions no compassion at all regarding that basically saying she didn’t care he had a learning disability
Jamie K | Overall ExperienceVery impressed with professionalism and cleanliness and support of the staff
rick e | Overall ExperienceThe person that handled my reservation at the pickup location. She was texting on her phone and this took 30 minutes to do. I had a reservation.with everything already there. Plus I got some furniture pads. So instead of given them to me after hooking up trailer had to pull all the way around again. I feel that she had issues in her personal that effects u haul business.
PHILLIP DExceptional customer service
Lisa PNatin everything it’s very good
Ismael OGood services
Liza RVery friendly, helpful, and respectful. It was the best experience from a u haul and storage facility I even seen.
Dwayne Q | First ImpressionsWay to high an charge me extra 112.00
Donna EI did not like the process of online check in. It was difficult and time consuming. No way to dispute the mileage charges as the facility was closed with no instructions on where to park the vehicle. This was a bad experience from beginning to end.
Steve DGood customer service and good experience
Thomas HDavid was great!
Henry eCustomer service exceeds expectations. The pricing is ridiculous. The manager is phenomenal she will go above and beyond to accommodate customer. Extremely friendly and very knowledgeable and helpful. I give this UhAul service a10 perfect all around.
Tracy GExcellent! Friendly and efficient.
Henry eGoogle maps lead us to it, otherwise, maybe a little hard to find without nav. Excellent store.
Lon SThe rental went very smooth. We had a slight hickup but the problem was fixed the next day.
Stephen MThe young lady that checked us out was same person who set us up 4 years ago. Fantastic employee, was wonderful for our son a student at Lenoir~Rhyne to store his stuff over the years!
Jacob P | Overall ExperienceVery professional and helpful!
PHILLIP H | First ImpressionsThe MPH plastic shield was cracked when I received the truck.
Joseph LThe answering machine takes time to finally talk to a person. It is important to have an immediate answer at times. This was the site in Hickory, NC. The Johnson City, TN staff was very helpful and informative.
Joe BThis location has much better customer service than the one located on 70 in Hickory, NC. If I need to use UHaul again, I will use this location.
Zachary Mbetter signage on where to go, like office, equipment return and pick-up.
Justin TEverything went well easy to access clean and had gas in it.And was left the same.
Heather LFriendly customer service both at check in and drop off. Highly recommend.
Elaine BThis was the greatest experience I ever had. Great customer survey no hidden fees. I would recommend everyone to go there.
LATOYA W | Overall ExperienceKia is amazing! She had everything ready for me to make it a speedy transaction. I would highly recommend you go to this location if you need a dependable and pleasant experience
Julie SOnly complaint is making sure there’s a counter measure for when the A/C duct work is sweating water in the units. I had to file a damage claim to get reimbursed for a ruined mattress that cost over $4000. Above all I’d do business with this U-haul again and the manager and employees are always on top of everything.
Justin C | Overall ExperienceExcellent service and very clean storage facility. The manager, she was great.
Cynthia C | Overall ExperienceI dropped off the vehicle a day early, 6 minutes prior to the location’s opening, because I had to be somewhere else. I had logged on to Uhaul earlier in the morning to confirm day and time of drop-off. I returned to the U-Haul facility an hour later. There was no one inside at the counter - just had a number to call because the employee was back in the storage area. I told her I dropped off the truck just before opening and wanted to make sure she had gotten it. I was there in the office and she was in the back. She said she would take care of it. I did not know - because the writing in the contract emailed to me was so tiny that I could not read instructions about having to take photos, etc. - to finalize the drop-off. Then I got home and saw the $20 service charge which could have easily been avoided if she came out from the back and checked the truck while I was there. At any rate, I called the main UHaul number and was assisted by Nelwyn Rian who understood my inquiry and issued a refund as a one-time customer service gesture which I greatly appreciated. Now I know! Thank you!
Lauren DLakeia was great and the facility was the best. Will definitely use it again. Great experience all around!
jamika j | Overall ExperienceTruck had no air conditioning.
Gregory RThe fact you have no idea where the entrance door is should be fixed. I went around the back to where the truck drop off should be, however the entrance to the building is on the other side of building.
Joseph SNothing I can think of at this moment, personally my experience was fine was treated with kindness and respect.
Steve REverything was fine no problems
Gregory G | Overall ExperienceFriendly yes, didn’t get the right storage, they changed everything around took over 1/2 hrs to get storage spaces. Plus other things. The main thing we finally got ouw 2 spaces.
richard m | First ImpressionsStaff was friendly and helpful
JOHN B | Overall ExperienceThe U-Haul attendant was very nice and helpful. I saw her extend kindness to others as well.
Cynthia HI had the rental until Sunday at 4pm but dropped it off on Saturday at 5pm in the night drop box because they closed right at 5pm. They charged me a $20.00 fee for after hours drop…..why when I had it for another day?
Steven SMy truck was not available after having made a reservation
Sharon GYour app is slow and does not always pull everything in.
chou mEverything is okay so far
JOEL A | First ImpressionsIf I ever need a storage unit again, I will definitely look here first. Staff was friendly and informative
mary l | Overall ExperienceThe employee lied about pricing of the rental vehicle and will charge you for gas if you do not photograph your gauge as proof, even if you fill it to its original position. Clean vehicle, though.
Darius PAbove and beyond excellence. Extremely polite quick response and service. I highly recommend Downtown Hickory Uhaul.
Tracy GE
Terri JThe rental I was first provided had the check engine light on, wouldn’t steer, wouldn’t drive out of the parking lot. But the manager said it was fine to her! It and the replacement were both grossly dirty in the cabs. The photos were of new trucks, didn’t reflect any of the damage. The other problem at this location, where I’ve rented from before and come for supplies, is that the manager is the only one on staff and is tied up constantly. It takes forever to get in and out. Nice woman, seems to be doing her best, but it isn’t worth the time lost and the unreliable equipment if you are on any kind of schedule.
PRERANA PRepresentative was not friendly at all. She acted annoyed, answered questions with “yes/no” rather than offering an explanation, was not customer service oriented.
WILLIAM G | First ImpressionsUhaul makes everything pain less
doris h | First ImpressionsVery thorough, helpful and knowledgeable manager! Spotless facility
dale l | First ImpressionsUhaul makes everything pain less
randall pI only used half of the miles I paid for at pickup. Maybe the customer should be reimbursed for the remaining miles not used. After all the customer has to fill the tank back to where it was at pickup. Just a curious customer. Thank you.
Angela TGreat service , very accommodating
Steve SGreat customer service! Very nice!
jamika j | First Impressionsstaff is friendly and professional. vans are clean and well maintained. will be renting again.
heather fEverything was great!
Brandan BThanks for the your kind service
Rodney F | Overall ExperienceThe General Manager was the one working. She definitely needs a raise. She was so helpful and attentive.
Brad LLakeia Springs did a wonderful job helping us get what we needed. She was extremely helpful and friendly. She is a big plus for the company. The truck we rented was clean and we had no problems with it and would go back to this location if we need anything in the future.
Clyde HThank you So Very Much!<3
kayleann p | Overall ExperienceThe unit was very hard to get into because it was an upper level. Unfortunately, we set the alarm off because it was very inconvenient to get into the upper unit but we did get everything in the upper unit. Had to call the general manager to stop the alarm hopefully we don’t have to use the storage unit for a long.
Cherokee R | Online Move InNothing at all! Your employee Lakeia was AMAZING! I had made a hiccup ordering my uhaul online she went thru everything and helped me reorder correctly! Also, I had a hold I had to clear with uhaul before renting and she walked me thru calling step by step so I could secure my uhaul in a timely manner with no worries! I was every company had a Lakeia in todays world! Lakeia represents your company with true professionalism! 5 STARS!!!
Tera WWas very helpful would recommend everyone to use their services
Gerald CStaff member and manager gave a positive environment and excellent communication. I must say it is a clean well crept and organized facility that deserves a 5 star rating. Thank you .
Ashly K | First ImpressionsThe most friendly and helpful service!!
PAYTON M | First ImpressionsMileage fees were not explained.
Michael PThe associate was very helpful and friendly getting our unit set up .
CARLTON M | First ImpressionsTara Houston was very friendly! She was knowledgeable, and very kind after a long day of moving. She had my stuff inspected and had me on my way in about 5 mins!
joel bVery nice person helped me
Rachelle H | First ImpressionsI waited nearly an hour after my scheduled pickup time due to under staffing. Lakeia was very professional and helpful but needs more employees at location.
Kevin NLakeia was very helpful..She gave the best prices and she was also very friendly and professional…
SHARI H | First ImpressionsThis facility is the best around. Clean and staff are welcoming!
Tracy S | Overall ExperienceThe manager there is extremely helpful and went above and beyond to help me.
Tammi J | Overall ExperienceAfter renting for numerous years, I can say this was the best rental experience I have had anywhere. The manager and staff were always helpful, considerate and workable with any situation. I would not hesitate to go back, if needed, and will definitely recommend this facility to anyone and everyone. Thank you!
Janet B | Overall ExperienceAwesome a good experience renting a storage facility from there
Richard K | Overall ExperienceThe general manager was very nice an professional as well as the young lady that was there with her I would come back
Reshella G | First ImpressionsVery helpful whenever I needed some special attention Will use again
TERRI D | Overall ExperienceOffice was closed two days when sign on door said it would be open. No one answered phone. No one returned messages. When we finally got in, the manager said her kids had been sick.
Kendall T | First ImpressionsStaff was extremely poor customer service and released my personal information to an unauthorized person. Negligent handling of personal information , which has been notified to the U-Haul legal department
Kailey G | Overall ExperienceLakeia was awesome to work with and went the extra mile for our move!
Tracey B | First ImpressionsThank you for the safe and secure storage
Robert R | Overall ExperienceIt was actually a very trying time for my family as the reason we needed a storage unit and truck was to help my sister who became very sick, very quickly move out of her apartment. The ease of rental and support from the staff made a very difficult situation manageable and it is very much appreciated.
DANA S | First ImpressionsThe female manager was was really helpful getting my two sons into a unit with me over the phone with me living in Florida! I recommend a big raise for her!
YOLANDA L | Overall ExperienceLakea, Tyrone and the young lady in training went above and beyond the call of duty.
Rocio A | First ImpressionsGREAT JOB U HAUL (you all)!
Mary D | First ImpressionsLakiua was the best young lady to deal with. She was very friendly and knowledgeable about the storage we needed along with Tyrone as well. Very helpful people at the Hickory NC location. Walked us through the entire process and how to enter the codes and even walked with us around the entire complex and explain all the features like the double loading dock we can use there. Thanks Chris
Angelo C | First ImpressionsLakia Springs made the process so easy. She was very knowledgeable and happy to help my needs to met. Great service, I appreciate it. Very clean facility and greats prices as well.
David P | First ImpressionsLakeia was very professional, friendly, and efficient you are fortunate to have such a good representative for U Haul.
Mary S | First ImpressionsDid not need storage after all.
Alyssa Z | Overall ExperienceTy was very patient and helpful. I really appreciated his assistance.
Candace R | First ImpressionsI had originally reserved 2 units at the west hickory facility, only to learn that they had none when I showed up with a truckload of stuff. She sent me to the Main Ave faculty where I was helped by LaKeia. She went above and beyond to provide wonderful customer service! Her friendly demeanor made an otherwise bad day a complete success!
Leigh P | First ImpressionsTy Ramsuer,and the whole staff are very exculent to work with!! GREAT PERSONALITY!!
William T | First ImpressionsMr Ty and Lakiesha were very helpful and answered every question I had promptly and accurately. Ty even took time out of his day to explain the security protocols. Great staff and would definitely recommend
Keith K | First ImpressionsVery convenient location for us. Prices could be lower a little although they might be comparable to others in the area. The place is clean and seems to be well-maintained.
Amal N | First ImpressionsThe manager at Hickory location, Ty went above and beyond. When my movers didn’t show he helped me get movers quickly to unload my items.
SCOTTIE J | First ImpressionsWe had a great experience from checking in to the time we went to the unit. We were treated with the upmost respect and exceptional professionalism. The unit is well lit and clean. The only downside is that we were required to buy a special lock but we understood.
David R | First ImpressionsStaff was very helpful and friendly. While we were loading the unit, they even stopped by to make sure everything was ok.
Tina L | First ImpressionsGood place to storage my items and stay safe
Gregory G | First ImpressionsTy Ramseur, Brandon and Makayla are wonderful!
Holly S | First ImpressionsRat poison in locker we rented.
Marilyn a | Overall ExperienceNeeded multiple units the staff worked to keep my units next each other and close if unable. Great experience .
Ken C | Overall ExperienceThe lady upfront was very nice and answered all my questions and I will recommend to this for my friend
Edwin P | First ImpressionsWhile I appreciate a good work out, having to use the chain to close the broken garage door Was something I was definitely not ready for, the chain hurt my hands. What if I had a back problem? Or an older person? Thankfully I’m in good shape. And to find out it has been 3 weeks since the door is been broken. Is also not fair for the staff to be closing it for clients. Door needs fixing ASAP. If it wasn’t for that my experience would have been excellent
Yadira W | Online Move InKatie was excellent. We moved-out because a storage garage became available in our complex. We have recommended UHaul to others.
Ron D | Overall ExperienceEasy access to storage bin. Helpful equipment on site. Fare price without increases every 6 to 12 months.
Dennis H | Overall ExperienceThey did good by me
Anthony F | Overall ExperienceIt was affordable and save my life. I wish the bathroom was clean like it used to be.
Crystal V | Overall ExperienceI would still be with them but I lost my job due to covid mess. Only thing I wish I hadn't lost that was in storage was my daughter Sunshine's ashes. Everything else ment nothing. Thank you Treasure
Treasure M | Overall ExperienceThanknyou to the hickory nc staff!!!!!
Mary L | Overall ExperienceOther storage places give you code or card and you have 24/7 access. Not limited time
STEVEN A | Overall ExperienceThe gentleman explained the procedure for everything very well; including billing, accessing the unit and restrictions such as food storage in the unit. He was friendly but also very knowledgeable and patient. I also noticed how he picked up random pieces of trash as we toured the facility.
Cathy F | First ImpressionsWhen we arrived we found out the unit we had reserved was not available. Upsetting to say the least. Brandon was fantastic working with us and getting us in a different unit, tho smaller. Had to dismantle something my husband had built which was not fun. But again I cannot say enough good about Brandon and his expertise and kindness!
janet h | First ImpressionsI was provided exceptional customer service.
Katherine W | Overall ExperienceVery happy!
William H | Overall ExperienceKatie could not have been nicer and more welcoming and informative, absolute sweetheart. Made everything as easy as possible. Thank you again
Steven R | First ImpressionsI do all my business in NC at this location only. I always get the best service, never no issues and fast, prompt and courteous every time.
Eric O | Overall ExperienceHad to go to 3 different locations.
Ashley I | First ImpressionsGreat servoce
Demonte M | First Impressions.
Demonte M | First ImpressionsThe general manager and lady work there were great helpers! Friendly and understanding my needs!
Christopher P | First ImpressionsGreat facility, but moreover, a great staff. Incredibly nice, professional, friendly, and helpful. I would definitely recommend this location.
William D | Overall ExperienceThe customer service was professional and outstanding!
LECOUNTE T | First ImpressionsPerfect place for storage
Lori K | Overall ExperienceLoved dealing with the staff, very helpful and friendly. They all need a raise!!
Kim D | Overall ExperienceThe people are always great and super helpful. I’ve had several storage units with them over the years.
Roberta C | Overall ExperienceI was overcharged by almost one month after notifying the facility that I was moving out in person. I received a phone call from the office almost after I moved out trying to collect another payment. I would appreciate a full refund.
Jackson J | Overall ExperienceOne thing that is frustrating is that it appears that the loading dock doors do not work after a certain time of the day. I have gone many times around 6 or 7 and the door would not open.
Christey K | Overall ExperienceThe young man in the office (his name escapes me- unfortunately, my memory for names isn't what it used to be) was extremely helpful, and very courteous and friendly.
Brooks S | Online Move InGood place good people
Anthony F | First ImpressionsVery helpful with all my questions & great staff.
Janet B | First ImpressionsOne of the employees thought that it was professional to message me on Facebook about my storage unit. I think that’s a little invasive so I cleared everything out and canceled my contract.
Nikolai P | Overall ExperienceThe lady that helped me was phenomenal!!!!!!!
Kellie M | First ImpressionsAretha is the bomb! She excels in the definition of what customer service should be about. Her warm smile, enthusiasm, electric personality, & overall knowledge made our experience a wonderful one. So seldom in today’s society do we experience the love that Aretha showed towards us, her customer. I’m looking forward to our return visit in a couple weeks. I don’t what her compensation is but it’s probable not enough! This is the best experience I have ever had at a U-Haul or any other place of a customer service type business. I think U-Haul corporate should tap into her knowledge and personality to travel and help train & educate their corporate workforce. It would be money well spent. -Bill McBrayer
Bill M | First ImpressionsThis is the best storage and rental place I have ever been! The staff is friendly and profession. The storage units are clean and well kept. I can’t give this place a high enough rating.
Justin H | Overall ExperienceThe associate was very friendly, knowledgeable, and helpful! Offered us water when it was so hot out.
William D | First ImpressionsAresha was very helpful and professional.
Claudine A | First ImpressionsThank you Aresha and your team for what proved to bean excellent customer experience from start to finish! Highly recommended this U Haul location!
Glenn M | Overall ExperienceAresha went above and beyond to help me every time I had an issue!!! She is knowledgeable, patient, and extremely calm, no matter how busy they are. Everyone there is great, but she is top notch! Storage areas always smelled as if they were just cleaned/mopped. I always felt safe going in there alone!! IF i ever need storage again, I will definitely be back. Downtown U-Haul and storage by LR is definitely THE BEST! Thank you all for everything!!!!
Eileen T | Overall ExperienceUHaul of Downtown Hickory exceeded my expectations. I had no problems at all there. The first time I stopped by to finalize my reservation during my initial move, the staff was friendly and helpful, and even called later to make sure I made it OK to my final destination an hour away in the mountains. The facility looked very clean every time I went there to drop off or pick up a few items for the months my items were in storage. The staff was helpful when I forgot how to use my access card between trips. The move-out process was easy and the staff was helpful. I haven't unpacked any of the boxes yet since I just picked them up yesterday, but during the move-out process, I didn't see any damage to the furniture or boxes I had stored. (That had been a concern after reading reviews of various storage places when I was originally looking for a storage facility.)
Tracye L | Overall ExperienceAutomatic door didn't work when I got there. Had to wait for manager to reset it. Otherwise customer service was great. Facility is very clean and in a safe location.
William B | First ImpressionsAreesha and her staff were pleasant, helpful and professional in meeting our needs. They made our move seamless and stress free. The facility was emmaculate and well lit. Thanks for a great experience. Joe and Diane B.
JOE B | Overall ExperienceThe staff was top rate, very helpful and knowledgeable.
Tom R | Overall ExperienceThe family at U-Haul in Hickory NC is "over the top!" in all expectations. I have been a client for 5 years and have been treated with respect, kindness and generosity. Definitely a 5 STAR!! M. Murphy
MARGRET M | Overall ExperienceAresha was so helpful and explained everything so well! It is a very clean facility with excellent customer service!
Leanna B | First ImpressionsLaurie Largent is at the very least unprofessional, but more comparable to a liability. Her actions and aloof demeanor are beyond reprehensible. It is in U-Hau's best interest to let her go.
Corey R | Overall ExperienceAresha, in particular, and her staff are/were outstanding. From the start of the process with storage room rental to the reservation for the vehicle to move, Aresha was superb in every way!!
J.R. H | Overall ExperienceVery good experience..
Ann T | Overall ExperienceVery please with that facility, thank you very much!!!
Enrique R | Overall ExperienceThe girls there are friendly and professional. They’re the reason for the rating. Not happy with reservations. P/up location changed & I was notifiers the NIGHT b4.
Pablo R | First ImpressionsOutstanding interaction with all Staff members. Facility well maintained and all Staff were focused on customer satisfaction.
Samuel H | Overall ExperienceMs. Aresha is wonderful!! So kind and helpful. I wouldn't hesitate to come back if I need storage again, thank you!
chanel M | Overall ExperienceI appreciate everythin' that y'all have done and would recommend yer services to everyone I come across. Thanks again!
MARY A | Overall ExperienceVery well run operation
Donald G | First ImpressionsEveryone we dealt with was kind and courteous. Made dealing with U-Haul a real pleasure!
Daniel L | First ImpressionsStaff was very helpful with helping me with questions regarding storage sizes and cost. I was concerned with security and they were prepared to answer every question that I had.
Wynema M | Overall ExperienceAresha was extremely helpful and professional in setting us up for our big move from PA. We were very pleased with her assistance in securing a mover to unpack our rental truck. Low stress & smooth.
JOE B | First ImpressionsRepresentative was MORE THAN helpful - professional, knowledgeable and very accommodating - FANTASTIC facility. Clean, organized. MUCH appreciated for our needs
Samuel H | First ImpressionsGreat place, no problems.
Kaleigh C | Overall ExperienceVery well maintained! Aresha was very knowledgeable and friendly. She helped to make our moving bareable!
Leroy J | Overall ExperienceA+
Felicia P | Overall ExperienceGarage me throwing stuff because they did roof work over my unit.
John D | Overall ExperienceThanks, we would recommend it
Dhanya R | Overall ExperienceLady really loves her job & has a great attitude!!
Wendy W | First ImpressionsGreat service!
john r | First ImpressionsSuper friendly staff. My only complain—lock (provided by U Haul) that was on the storage unit only had one key, which we lost. There was no master so we had to pay 50.00 to have the lock drilled out.
KIMBERLY J | Overall ExperienceGreat people! They are easy to work with and the location is clean and safe. Access was easy and the staff always said hey whenever I saw them. Best storage/rental place I’ve been to.
Douglas S | Overall ExperienceExcellent local staff...My issues of disappointment were related to inaccurate estimates of milage and additional charges related to minimal overage...Also, poor quality of tires resulted in problems
Tim C | Overall ExperienceThe manager and her assistant were very knowledgeable and helpful about the van and storage unit rentals. I hope to recommend this location to others.
Dennis H | First ImpressionsDefinitely to expensive for a small until 5x10. Costed $70 dollars a month. But didn’t have a choice but there.
Chad J | Overall Experiencebest facility and
jimmy j | Overall ExperienceAresha was Amazing! Quick, efficient, understanding. Overall a really good experience. I hope going forward it will continue to be the same!
Daniel S | First ImpressionsStaff are very friendly and helpful.
jeremy j | First ImpressionsMs, McLean, the GM, is highly professional, most engaging with customers and extremely efficient. This facility is remarkably clean like nothing else I've seen. This is undoubtedly an A+++ operation.
J.R. H | First ImpressionsThe people there were helpful. Storage space was clean. I had another hour to drive to my final destination in the mountains, and the person who checked me in even called me to see if I arrived OK.
Tracye L | First ImpressionsI was very happy with my experience.
Paula M | Overall ExperienceExcellent customer service
Craig C | First ImpressionsAeishya is wonderful and professional.
Jeffrey C | Overall ExperienceWe were very pleasantly surprised by the service, the cleanliness, and the security of this facility. I would strongly recommend this to anyone who needs this kind of service.
William E | Overall ExperienceI rented a space for a short time and it worked out perfectly. Will definitely visit this business again. Thanks for all your help.
Reggie T | Overall ExperienceThe manager is excellent, professional and respectful.
julio s | Overall ExperienceOur csr was very helpful and professional the building was so clean and well kept we decided to change our storage unit over to that u haul location
Nora P | First ImpressionsThe young lady was exceptionally helpful and supportive
EDWARD L | First ImpressionsThe manager was very helpful and friendly.
Wynema M | ReservationI had a great experience w/ UHaul, employee Tyreek did an excellent job of making sure I had the right storage unit . He answered all of my questions and I felt at ease completing this process. Thanks
LAUREN E | ReservationThis was THE most professional, courteous, kind, and knowledgeable group of people to work with for moving. Top marks for Uhaul Downtown Hickory. The Best ever.
Don B | Overall ExperienceThe agent was quick, efficient, and friendly. We were in and out in no time.
Levi S | ReservationMy initial experience was fabulous. I was treated with the utmost respect. Staff is very customer friendly and attentive. I will definitely recommend this facility. Thank you!
Janet B | ReservationIt seemed like this Uhaul Storage was always open, with somebody always there to help us with questions or changes. And, it was always clean and nice.
Cecilia B | Overall ExperienceExtremely well maintained facility, with a friendly and efficient staff. I highly recommend them!
BENNETT C | Overall ExperienceThe service at this facility through the manager was wonderful. Please let her superiors know that clients understand the quality of service received.
Jennifer Y | ReservationFolks very good
paul b | Overall ExperienceStaff was always very friendly and happy to help. Service was always quick and easy. I would highly recommend this location!
CALEB R | Overall Experience