I couldn't figure out how to adjust the mirrors, we tried everything. Perhaps a sign on the truck interior would be good.Denise T.
Customer Reviews for U-Haul Moving & Storage of Downtown Jacksonville
Jacksonville, FL 32202
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lavania K.
Customer did not leave a comment.Brittany R.
Customer did not leave a comment.latasha m. | Overall Experience
Lady who helped me was outstanding. Saved me from a terrible day. Bill SwindellWilliam S.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.jose R.
Not a great location overall safety wise, which I guess could be expected downtown.VINCENT G.
Outstanding serviceâ™Žï¸William A.
Customer did not leave a comment.alacia G.
My wait time was minimal..the equipment was very well maintained..thank you for helping me get the job doneVanessa B.
Customer did not leave a comment.Tiffany S. | Overall Experience
Customer did not leave a comment.Aaron D.
Customer did not leave a comment.Ulanda M.
Customer did not leave a comment.Ruth A.
Overpriced. Not climate controlled as advertised. Hot and humid. Can't store certain items at facility now. Elevator did not work. Can only access first floor. Computer kept on freezing and was extremely slow. None of this explained before making reservations and no discount offered.Jonathan T. | First Impressions
Don't lie and say the unit Is climate controlled. It was 80+Â°F and extremely humid. I cant store certain items there. Overpriced cause it's not air conditioned. Have a working elevator. Computers were extremely slow and freezing. Took way to long to get truck and locker.Jonathan T.
Very good servicerobert y. | Overall Experience
Customer Service was great!Shaclay N.
Customer did not leave a comment.Alice B.
Customer did not leave a comment.Kathy L.
Keep Mr Petty at work all the time he the BESTRobert Y.
Gave me a bigger truck and didn't charge extra when previous customer came back with a couch still on the van the truck she gave me worked out betterKeith M.
The gentleman working the counter in Jacksonville was able to take my truck/trailer from a difficult location (city center) without me having to park it somewhere.Zachary K.
Agent was super great and helpful!Linda M.
Very Satisfied, Clerk was very Polite & Helpful even while being overwhelmed with being the only Cashier on a busy Sunday. I was in & out within 5 mins & everything went just perfect!Shakelah P.
Just wish more time with truck. Also one leg on nightstand was broken in the move.Linda O.
Customer service was very professional and pleasant.jospeh c. | First Impressions
Quick professional clean helpfulWendy F.
Great service Bryan is the BEST EVERrobert y. | First Impressions
Customer did not leave a comment.Melanie B.
Only wish for earlier later access hours to storage unit. No complaints on anything else.Kenneth P. | First Impressions
Nothing. Service was greatShadrekia R.
I placed an order for truck and tow dolly, when I arrived they had the truck no dolly had to drive 20 minutes to get itEdward F.
Not a thing as far as I can see. Everyone was very kind and helpful.Diana H.
Customer did not leave a comment.Cheyenne M.
Customer did not leave a comment.CHEYENNE M.
Your Uhaul customer service is great. Your manager Bryan was very kind, patient and professional at all times. I would refer this company to family and friends. Bryan service to me was an experience that would make me choose Uhaul again for my future storage needs or rental truck need. Virutha Griffin.VIRUTHA G.
Mrs.Lisa was a joy to work with knowledgeable, Attentive and professional ðŸ‘ðŸ¿! It was refreshing to deal with such a pleasant soul in this a dark ti.e for humanity yet we remain human......Michael W.
Owner was nice and helpful Great job Great Attitude people person great Experience â˜ºï¸â˜ºï¸ðŸ‘Stephanie W.
The 10ft truck should have a ramp.. It was difficult trying to load and unload heavy furnitureKaren B.
Customer did not leave a comment.Garcia W.
Please fix the elevator. I could have saved a lot of money had you done that.Sonja R.
Will be moving in some stuff on Thursday fed 25thmichelle b. | First Impressions
Your rental counter salesman was excellent (very helpful)!vera R.
Customer did not leave a comment.carlos G.
Customer did not leave a comment.CIARA S.
Customer did not leave a comment.catherine g. | Overall Experience
Customer did not leave a comment.lakeisha m. | Overall Experience
Customer did not leave a comment.MICHAEL H. | Overall Experience
Customer did not leave a comment.JEREMY T.
Customer did not leave a comment.Gregory R.
Nothing that I can see from my experience.Rosemarie W.
Miss Lisa was awesome! She checked me in real quick, and she was very pleasant. That's one busy lady, who's great at her jobs! Highly recommend this location.Jennifer H.
Customer did not leave a comment.Jeffrey K.
Customer did not leave a comment.Ellen W.
Bryan is amazing and was super helpful!JAMES W. | Overall Experience
Open an hour earlier pleaseSheral R.
Lisa was fabulous, making the whole experience a pleasure.Gary L.
Customer did not leave a comment.david s. | Overall Experience
Customer did not leave a comment.David S.
This location was so professional and friendly that I did not feel awkward at all renting a truck. They were very informative and helpful with getting everything that I needed to make my move easier. They made a recommendation for a mattress cover that was excellent and the bag that I used did not rip or tear it was flawless. Thank you so much for making my move easier!Shelli D.
Customer did not leave a comment.CHVON M. | Overall Experience
You gave notice that I had to clear out one month before. You clearly knew this would be necessary well before that. However, you waited so you wouldn’t have to refund any rentals. I left town the day of notification (after being there 10 weeks) and had to impose on others to clear my stuff out. Thanks for nothing. Your customer service stinks.conrad r. | Overall Experience
Customer did not leave a comment.Christopher C.
Love themKenyatta B.
Customer did not leave a comment.Carol Ann V. | Overall Experience
Everything was excellentKenyatta B.
My service rep was very polite and helpful!!!!Keep up the great work!!!Cordarryl B.
Nothing. Bryan Perry was amazing.Gregory S.
Customer did not leave a comment.Martha B.
Customer did not leave a comment.harry P.
Customer did not leave a comment.JOSE O.
Customer did not leave a comment.EDDIE W.
Owner is Awesome! Used this place for years love 🥰 them!!!!!LATOYA B. | First Impressions
Customer did not leave a comment.Sashia W.
Customer did not leave a comment.Murray S.
Downtown location had very little lot space for the vehicle, but the staff was very helpful.Mark D.
Customer did not leave a comment.Chet Z.
Customer did not leave a comment.sharanda B. | Overall Experience
Customer did not leave a comment.ALAN B.
Customer did not leave a comment.Elias B.
That manager guy was coolKAZARIAN P.
I thought the staff here was very accommodating and very thoughtful. Access to the unit was no problem but I was really surprised that I couldn’t get into my Storage facility area after 8 PM. It would be nice if this location would allow some later hours for accessing my property. I should mention I wasn’t in this property very long for a week in one day however I wanted to come the night before I needed to clear it out and pack up the truck I had to wait until it open the next morning. There seems to be a lot of homeless people coming in and out of this location I’m not sure what the alternative is for these individuals. But the ease and thoughtfulness of the people that work at this location was paramount and very comforting to seeSheila S. | Overall Experience
great staff, always willing to help and assist, going above and beyond the expected, I will know where to go for storage, thanks all,michael a. | Overall Experience
Found the site very valuable, friendly, clean, convenient for storage during home renovations.robert q. | Overall Experience
Customer did not leave a comment.Moses H.
Customer did not leave a comment.Stephen M.
The representative was very helpful and courteous! Very easy rental process.Michael P.
The truck when turned go the right or left made a LOUD creaking sound I rent from here all the time never had a problem but I was scared this truck was going to breakdown on me. Other than that Lisa and the store manager is AWESOME?!Natasha M.
Customer did not leave a comment.Marilyn C.
Customer did not leave a comment.casey S.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.Veronica G.
You were very helpfulIlaree C.
drop off was a breeze and very friendlyCRAIG M.
Customer did not leave a comment.Victoria B.
Customer did not leave a comment.AUDREY R G. | Overall Experience
Love it..may best friends..thanksCarlos J.
Not a thing everything was on the professional level and sanitize manner.Corether W.
Great and excellent service at this location, a big shout out to costumer service rep Roy Covington for his great service and professionalism. Thanks so much for your help! I highly recommend this location, great experience throughout.antonio R.
Really appreciate the Manager assistance at that location!!!!sandra s. | Overall Experience
The Staff members in Jacksonville on Ashley Street are professional and always courteous. I would always recommend them.KATRINA W. | First Impressions
Bryan and his staff are super easy to work with and always friendly.LISA D. | First Impressions
Customer did not leave a comment.CHRISTOPHER G.
Bryan & Roy were more than Awesome!!!benjamin B.
Customer did not leave a comment.thomas B.
Bryan is a very polite person to deal with on the phone and in person. Always friendly with a smile. Kuddos to this location amd it's teamwork. Not to leave out the gentleman who check me back in first time meeting him but great addition to the great team.natasha M.
The customer service is fantastic, hours of operation are accommodating, the online option to return the truck is flexible and easy to use. Overall experience was very positive. I have some feedback which has nothing to do with the business but the area where it is located. I felt as if I needed to be aware of my surroundings with the after-hours activity in this part of the city. I did not experience any problems, it is simply a comment on a how I felt personally. I realized the premises is under surveillance with serval cameras and that did give me a sense of security.Keith J.
CRUISE CONTROL! Your trim line fuel saver, green line bar gage is a joke! You know this is the year 2020 right? The amount of money spent on that fuel graph gage could have been spent on a common CRUISE CONTROL! 3000 miles with no CRUISE CONTROL IS JUST STUPIDðŸ‘ˆ If you need a professional driver to help you set up your future trucks I would be glad to help. No human can drive better than a Computer CRUISE CONTROL ðŸ‘ˆ this is your major down fall. Will never rent a U-Haul again for a long trip! What idiot would not order CRUISE CONTROL on moving trucks!!! That's the only thing that's wrong.Richard G.
Customer did not leave a comment.Denise C.
Customer did not leave a comment.Gary E.
Customer did not leave a comment.Brandi F.
I had two units at this facility,brian is one of the best manager's anyone can ask for.he did all he could do to help you.i really needed the help.ms.lisa is also a awesome person.thank you so much to the both of them.Vickie B. | Overall Experience
Everything was great! Thank you!JESSICA S.
Customer did not leave a comment.DENNIS M.
Thank you keep doing great work.john S.
Very friendly dedicated and knowledgeable staff!Carissa G.
Customer did not leave a comment.Catherine B.
Customer did not leave a comment.Tomeshe B.
Customer did not leave a comment.David B.
Excellent customer service.Michelle R.
Customer did not leave a comment.lakeisha m. | First Impressions
Customer did not leave a comment.tanji w. | First Impressions
ExcellentBRENDA W. | First Impressions
Customer did not leave a comment.jill s. | First Impressions
The people that work in this place is amazing they help you during the whole process and answer any questions. Thank you!Janhilka M. | Overall Experience
I have recommended this site to several friends.lemuel p. | Overall Experience
Great customer service. They work together and get the job done! its a Simple, quick and easy process! Thanks Uhaul staff!khadijah j. | Overall Experience
The ground floor was cool and comfortable but the floor where my unit was was hot and uncomfortable. Other than that, the service was friendly and helpful.Gregory M. | First Impressions
I hope to have continued business with this companymarva p s. | First Impressions
Customer did not leave a comment.Tiffany H. | First Impressions
Customer did not leave a comment.Michelle G. | First Impressions
Customer did not leave a comment.Daniel P. | Overall Experience
Service was quick and efficient.booth w. | First Impressions
Room control temperature don't work properly. I had reserved a large unit. Was not available. Bryan, the manager, was very nice accommodatingAndrea C. | First Impressions
Mr. Brian is above and beyond helpful. He has excellent customer service skills and extremely knowledgeable.charlotte r. | First Impressions
Bryan was the epitome of professionalism the entire time I was with U-Haul. He was extremely communicative and his and Lisa's customer service was on point each time I dealt with them. I will miss our monthly interactions. Thank you for everything Bryan!sherrener y. | Overall Experience
Customer did not leave a comment.R-ECO E. | Overall Experience
Employees understanding and professional. Highly recommend U-Haul to anyone who needs to store their possessions. Downtown Jax Ashley Street.Jewell E. | Overall Experience
Customer did not leave a comment.sharon p. | Overall Experience
Customer did not leave a comment.sharrell l. | Overall Experience
Bryan did such an amazing job assisting me with my storage needs! He made sure to outline the entire process and answer any and every question I had with his expansive knowledge of the company. He is a valuable asset to your company! Please see to it that he receives a raise of some sort because he did such a fantastic job.elan f. | First Impressions
If I need anything in storage or truck use, this is the location I would think of and use. This location really represents the company name WELL.celesta h. | Overall Experience
There really needs to be somewhere else the uhaul trucks can park. It is extremely difficult trying to park to load/unload in that parking area.Shannon W. | Overall Experience
Mr. Petty was awesome thanks again!!!RAICHELL H. | Overall Experience
Fast and friendly service by staff . I would definitely recommend them.Roxana C. | First Impressions
Thank you so much for everything, i was greatful it was a truly blessing beeing all this time with y'all God bless you all.sarai a. | Overall Experience
Ms. Leesa was so professional, and courteous she knows her business. She made my check in a breeze.Diane M. | First Impressions
All personnel were very friendly, knowledgable, and helpful. Made me feel comfortable being there. I would recommend this facility to everyone. They also keep it clean.celesta h. | First Impressions
The hours are decent but something like 7 to 9 would be better, 6 to 10 like one of the competitors would be perfect. Please do not go to 24 hours, there is no reason for someone to be there that latebooth w. | Overall Experience
POLITE, FRIENDLY AND PATIENCEDenise C. | First Impressions
My items I had in there was a tan by the rat it was rat droppings all over everything some of my things I had to throw away second clothes they was cut up by the rats and my kids stuffed animals was cNORMA M. | Overall Experience
The staff was very helpful and courteous. Also professional . Bryan was very helpful.sharon p. | First Impressions
Mr Bryan is a great managerernest w. | Overall Experience
Brian is an excellent manager and runs an excellent facility along with excellent customer care.JAMES J. | Overall Experience
Bryan is great and the hours are great. The rodents were ruining our camping gear. I would NEVER go there at night for fear of a rodent popping out at me. Had two posion boxes and tons of blue poop.GroundWor J. | Overall Experience
Lisa and Bryan were friendly, helpful and efficient every time we were there. If I ever need a storage facility again, I will definitely return to this location.Debra B. | Overall Experience
It wouldn't been bad if it wasn't for the rats problem. Other than that it was a wonderful place for storage.CECILIA F. | Overall Experience
Parking lot is too small for the amount of trucks they put there! I had to park in the street to do any loading or unloading!STEVEN R. | Overall Experience
Service was outstandingkenneth h. | First Impressions
Everyone was nice and helpful.....yolanda m. | First Impressions
Good serviceRegina C. | First Impressions
The person who processed my move out was fantastic! But other staff members were decidedly unhelpful! Maybe it's my outrageous British accent that irritated them. The unit was also full of rat poo...Sean S. | Overall Experience
Everything was great when I used this facility.VALERIE h. | Overall Experience
Great serviceROBERT K. | First Impressions
Brian, the manager runs an excellent family. Always immaculate and my access system always worked. Best storage in Jacksonville, especially for safety and securityGLOBAL MEDICAL M. | Overall Experience
Great service, if you need storage this is a good place.Richard L. | Overall Experience
Great staff and facilitiesjenny r. | Overall Experience
GREAT PLACE OF BUSINESS!Brenda W. | Overall Experience
Maneger. Was most helpful and guided me through this whole experianceeugene l. | First Impressions
The parking lot is too small to fit in those tiny spaces sometimes.khadijah j. | Overall Experience
Brian, Was very professional with the help that I needed,,and I was very satisfied with the service that he provided,,and I think that he is an asset to the U-haul company RANDAL HOLMESrandal h. | Overall Experience
The young man that checked me in was very helpful. I was very upset about the service I received in getting the Uhaul, which I'm supposed to get a$50.00 credit and I haven't received it yet.MARY B. | First Impressions
Helpful staff, clean facility.Richard L. | First Impressions
Thank you Mr. Petty and Ms. Lisa for your professional support, and encouragement when I needed you most...thanks for keeping my bicycle in the basement..you are missed!kenwin j. | Overall Experience
Nice clean facility the clerk was friendly and helpful!CHRISTIE k. | First Impressions
Friendly, quick moving staff. Never had to wait for anything. Overall satisfactory experience.katherine s. | Overall Experience
The staff was extremely helpful and very courteous. Honestly one of the best places I’ve ever dealt with.richard V. | First Impressions
It is a nice place to store my stuff. Safe and secure. Thanksadam d. | Overall Experience
Good customer service and they make you feel welcome friendly the best.daniel m. | Overall Experience
The employee was nice, he assisted me with everything I needed and offered help if needed. Ms. McIntosh.bertha m. | First Impressions
Courteous and efficient.lemuel p. | First Impressions
The process of obtaining a storage facility and checking out was very smooth. The staff was very helpful as well.Leroy H. | Overall Experience
Very well run facility.claude m. | Overall Experience
Bryan is fantastic! He was the best part of my Uhaul on W Ashley experience. He was friendly and very helpful! Thank you Bryan! The facility needs a freight elevator and better lighting though.Azyta A. | Overall Experience
The process was seamless and quick. Customer service was great.Leroy H. | First Impressions
Service was great but attempting to park and unload was a challenge when 2 larger trucks were there simultaneously unloading otherwise it was greatJohn S. | First Impressions
/Diamond B. | Overall Experience
Keep up the good workamelia c. | Overall Experience
I kept my stuff there for 1 year. A little disappointed with the debris in my storage locker. Not sure if it was rat droppings or whatMichelle P. | Overall Experience
FOR ONE PERSON THERE ON A SATURDAY SERVICE WAS EXCELLENT..Dennis H. | First Impressions
Great customer service! Ideal spot! I wish that I had checked them out first; I wouldn't have 2 different storage units.Brenda W. | First Impressions
They have friendly staff the building is clean and I'm satisfied.amelia c. | First Impressions
I'm a satisfied customermarvette a. | Overall Experience
Great people good atmosphere was more then happy with service would recommend anyone at anytime thank you U Haul you have some good business will come back again it's blessing dealing with you Thankrobert g. | First Impressions
Lisa helped me set up an account and was very friendly and knowledgeable throughout the process. I came to your location at the recommendation of a friend and was not disappointed. Thank you!catie w. | First Impressions
I was pleased with the serviceCHIQUITA M. | Overall Experience
Staff was very curt at times. Not to me. I observed their interaction with others on several occasions.octavius h. | Overall Experience
Clerk nice and very prefectional.vivian m. | First Impressions
Being a Customer for at least 15 years I can say that I’ve seen the customer service and upkeep improve (although stagnant at times) and the vagrancy/ loitering decrease (although stagnant at times)tanya w. | Overall Experience
I am writing this comment because I was extremely disappointed with the cleanliness of my storage unit. My belongings were ruined with rat urine and rat droppings. Never again. It was a nightmare.TIGHIST P. | Overall Experience
Thank you so much for all your help and hard work. I greatly appreciate your good customer service !!! I would refer others to you easily 🙂. Shirleyshirley c. | Overall Experience
The place very clean and well lit. The manager provides professional top notch service! I would highly recommend this storage to others.lashaunda l. | Overall Experience
Didn't run into any inconveniences.nicole j. | First Impressions
Great experience. Friendly staff.Michael B. | Overall Experience
They are very understanding I had just had an accident on the bus that had me with major back and neck injury and I wasn't able to pay my storage bill and late fee they handled everything proffesionabsierra h. | Overall Experience
Awesome crewBARBARA B. | Overall Experience
The staff should be given a pay raise and or placed on a performance based incentive scale. Bryan and Lisa are professionals who multi-task effortlessly. Whatever they are earning they deserve muchlemuel p. | Overall Experience
Move in day and all payments were a breeze. Brian and team were so kind when our semi didn't show up for 4 hours and was super accommodating. Definitely recommend him and his team to anyone!Emily S. | Overall Experience
The manager there he was very courteou/ helpful and very polite. He was the type of manager that knows how to manage. I believe that this storage facility runs very smoothly because of him.Erika D. | Overall Experience
YesCHERON W. | Overall Experience
Very helpful staff providing a full service moving experienceKathy S. | Reservation
Would have liked more hours.Gisela s. | Overall Experience
The staff was nice well matter and great attitudeTabitha M. | Overall Experience
I have attempted to lodge a formal complaint vis the internet, regarding the counter person on 11/ 2 at 4-5 pm. It was the rude / nasty female. I advised her that she was so rude and nasty in demeanorAnthony B. | Overall Experience
all my personal items got stolen and the supervisor didnt even try roll back the camera to see who stole my stuffMelissa D. | Overall Experience
Did not feel safe or comfortable in this complex. Every time i went in there, i was haggled for money by homeless people!Scott R. | Overall Experience
Lisa was awesome!Antenet S. | Reservation
This email was no longer in use. The correct email is Onyxboy81@gmailcomRobert D. | Overall Experience
I WOULD LIKE TO THANK AND APPRECIATE EVERYONE AT UHAUL DOWNTOWNRon'shay F. | Overall Experience
Having a place accessible for discarded items would be helpfulGwen W. | Overall Experience
Mr Brian the office Manager is excellent. Even thou he had a personal matter that required his presence and the office was Officially closed, he stayed and attempted to process my rental. Thank uGwendolyn G. | Overall Experience
Nice and clean storage, one of the best I visited.roderick F. | Overall Experience
Very friendly, courteous, helpful and very respectful.Rachel I. | Overall Experience
Everything day of was great for move in. The staff was accommodating and so friendly. The confusion between my reservation and actuals during move in were easily resolved with the manager.Emily S. | Reservation
Staff was very courteous and helpfulemanuel m. | Overall Experience
They have rats and bedbugs and roaches I threw a whole basket of clothes awayshontae h. | Overall Experience
Getting climate controlled unit next time. That heat is not fun.TRAVIS RUSSELL M. | Overall Experience
no commentluis r. | Overall Experience
THERE WERE PEOPLE THAT CAME IN AND GOT INSIDE THE STORAGE AND ATE. THERE WERE ROACHES.george h. | Overall Experience
No issues, will totally come back if needed.greogery w. | Overall Experience
Brian was a godsend to work with while I maintained a storage unit at the facility. He and Lisa were ALWAYS a pleasure to work with.tobyias j. | Overall Experience
The homeless population using facility and nearby grounds a bit unnerving. Never go the facility alone.Angelica L. | Overall Experience
The manager Brian and the assistant manager Lisa were very courteous and professional at all times. My rating for them is higher than that of the facility itself.GREGORY P. | Overall Experience
The staff here I find to be very friendly and accommodating. Never had any issues getting what I needed.glenory p. | Overall Experience
I recommend this facility to family abe friends... Was a very helpfuls, all employer was very kind. Never had any issues... Great facility..MABEL O. | Overall Experience
they made the logistical part easytina l. | Overall Experience
NoneLamar O. | Overall Experience