Customer Reviews for U-Haul Moving & Storage of Downtown Lynchburg

1577 reviews

1760 Park Ave   Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

(434) 528-3115

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(434) 528-3115

1760 Park Ave
Lynchburg, VA 24501
(Corner of Kemper St and Park Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I believe the person who helped me was named Quinta. She was amazing. So friendly and helpful.

TIMOTHYLAWRENCE C. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Drive the vechicle Nothing it was painless

HAROLDLEE T. 
Rating:
1.0

Customer did not leave a comment.

MUHAMMAD R. 
Rating:
4.0

The A/C was not functioning in one truck rented. The A/C only would work for the feet area only in another truck we rented. The ladies that waited on us were very nice and easy to deal with. They were very personable and helpful. We'll be back! Thanks

Edward T. 
Rating:
5.0

Pay Tanya well and you will be just fine. First class service.

CHARLESJEREMY G. 
Rating:
4.0

Customer did not leave a comment.

ELLA B. 
Rating:
5.0

Customer did not leave a comment.

Damann A. 
Rating:
5.0

Customer did not leave a comment.

GEORGEFESENMEIER K. 
Rating:
5.0

Customer did not leave a comment.

steven l.  |  Overall Experience 
Rating:
5.0

The truck was rented for 3 hours but was returned in one. Should there be some prorated process if truck is returned early? Was very pleased with management, employees and equipment. Thank you!! 😊

SHIRLEYLOUISE J. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

N/A

Alan Z. 
Rating:
5.0

I tried to drop off my trailer at the U-Haul in Appomattox, VA but the people there were not helpful or friendly, and they would not give me a printed receipt. I said "No receipt? I'll take it elsewhere!" The guy said "Fine!". I took the trailer to the U-Haul depot on RT460 at the airport and they told me to take it to this location, which I did. They were great. Two women took care of everything, and I got my printed receipt. Thank you.

JOSPEH T. 
Rating:
5.0

It was great. They were friendly and made the return process quick, efficient, and painless. Signage on road could be better to guide where to easily pull in for returns.

Gary L. 
Rating:
4.0

Make it easier to get the vehicle out if the parking lot. For example. Not having to back out of a parking spot with huge vehicles and very little room to back out

MARGARETSTRIMPLE S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYRAY R. 
Rating:
3.0

The truck I picked up was clean but low on fuel. When I tried to put fuel in to return it I found a huge leak in the tank filler tube that had previously been improperly repaired. The clerk at the drop off location was nice but seemed inexperienced when I tried to explain the problem. Barring the fueling issue I would have given a much higher rating.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Ismael G. 
Rating:
3.0

When I picked the truck up it smelled like cigarette smoke and the windshield was very dirty.

GARY J. 
Rating:
4.0

The windshield, inside, was so dirty, I had to stop at Lowe's and buy Windex and paper towels. The rest of the van was very clean.

Melinda T. 
Rating:
5.0

Customer did not leave a comment.

RICHARDCHRISTOPH B. 
Rating:
5.0

It was a very smooth transaction with pleasant customer service. Have rented from here before. All positive about it.

BARBARAJUANITA G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYLEE S. 
Rating:
5.0

Nothing at all. Perfect experience right from my first call which was answered right away to great me and then put on hold while they were working with other customers. How refreshing than to go through a series of computer voice prompts, and then placed on hold not knowing you will ever get a live person like so many other places do. Keep up the great work, and thankyou for providing this service to me.

THOMASRICHARD I. 
Rating:
5.0

Ok

ROYLEE R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamantha K.  |  Overall Experience 
Rating:
4.0

Easy drop off! Excellent,

John L. 
Rating:
5.0

Same as above

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Jasmine F. 
Rating:
4.0

My rating above only pertains to the convenient location and vehicle, you will see why as you read on. Your website and Share 24/7 did not work! For starters, I registered an account last week, the site would not accept the password for pickup and had to reset it. The site could not find me, even after scanning the location bar code?? Yes, I had the location services allowed on my i-phone. Ultimately, I had to wait until the store opened and go thru the process with the manager. Fortunately, the store opened within 30 min of when I went to pick up the truck. I had no issues with the vehicle or staff. Your "help line" never answered the phone for over 20 min.?? Also, I was intending to rent a storage unit on this site, the website showed what i needed, when I called to verify i was told the unit was way overbooked and not available!! And, it was on the 4th floor AND, the elevator was out with no fix intended. Glade I called, bad way to run a business.

RICHARDARTHUR M. 
Rating:
5.0

The staff here, especially the general manager, were very helpful

Todd S. 
Rating:
1.0

The staff were so rude. The young gentleman helping me had no idea how to answer my question regarding why my invoice didn't match price on credit card machine. The lady standing beside him told me "If you would read the screen you would see the extra $100 comes off on the next screen" (she was so irritated for some reason about my question) I said I just looked at the total why was it so hard to answer my question? She went on further to tell me if it were her credit card she would read everything so that was my problem. Needless to say, it got ugly from there on my part for sure. I even had to go back in after all that to ask for the moving blankets I had paid for and was not given. I will NEVER rent a UHaul again. The unit I rented was great, but if that is how customers are treated, this company will definitely never see money from me or my family again. The ONLY reason I proceeded with the transaction was I had to have the vehicle.

Angela P. 
Rating:
2.0

Customer did not leave a comment.

MARKANTHONY D. 
Rating:
5.0

Very clean unit. Stored stuff for several months and never had rodent or bug problems. Helpful staff and easy access. Thank you to Quwanna who helped check me in and out she was very helpful and kind.

Gregory B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone T.  |  Overall Experience 
Rating:
4.0

Staff was awesome and very helpful at this location. This location does need a better entrance and an easier way to get in. It was stressful trying to get in and out with that big truck!

ELIZABETHDIANE K. 
Rating:
5.0

The managing locations were fine with my experience. However, my experience with Uhaul itself was horrible and I will never use this company again. Not having a vehicle close to my desired pickup location resulted in an additional 2 hours to my very long moving day. Telling me this less than 24 hours ahead of time gave me no other alternatives. The customer service experience over the phone did not listen.

Lisa M. 
Rating:
5.0

I love this Uhaul it's 10 min from my Son's school which allows him access anytime.

Lawrence T. 
Rating:
4.0

The man who checked us out was helpful and quick but not very professional as he smoked his cigar around us and in the truck as he was inspecting the truck for turn in. I am highly allergic to cigarette/cigar smoke - so was very unhappy to have the young man blowing smoke around me as he was getting us taken care of. He did a great job but did not represent UHaul well with the smoking around customers

Linda I. 
Rating:
4.0

Customer did not leave a comment.

Mary R.  |  First Impressions 
Rating:
1.0

Please refer to file # 3347613 that was recently sent to you by Steve in customer service - after me being on hold for a total of 55 minutes - for details. Also - survey should be revised, as it would not allow me to submit without answering all questions. We never moved in which is the issue. Questions do not pertain to my aggravation and disappointment. Truck rental went swimmingly well. Storage - not at all. My cell number is in the file if you wish to discuss.

richard m.  |  Overall Experience 
Rating:
5.0

This U-Haul has very good customer service employees are very polite and handier help keep up the good work will be back

LARRYEDWARD M. 
Rating:
2.0

The check out process was great. No issues. The online/app check in was the worst experience, at the last stage it asked for information that no one has on them and then says please wait while we verify. While I was trying to do this, the person working was just flat out angry. Pretty much what I expected from the location.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Trina Z. 
Rating:
2.0

i have called 4 times and emailed after i was charged for the month that i vacated (and was told that i would not be charged by the associate at the facility when we moved out) the unit and have not heard back from anyone- the local facility doesnt answer their phones and lets them go to the call center. the call center says they send a message to the local facility and yet after 4 calls and being on hold an average of 28 minutes each time i still havent heard from anyone regarding the credit. have sumbitted my complaint to the credit card company

Nina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PHYLLISMOORE R. 
Rating:
3.0

This location has a small lot and the equipment return took extra time as 2 trucks had to be moved out of the way to give me space to back the trailer up on the line.

JAMESMITCHELL A. 
Rating:
5.0

Customer did not leave a comment.

De'Anna J. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Always great service, informative employees, and fast!!!

PAULALAN W. 
Rating:
1.0

Phone service was very bad,people were disrespectful and I was charged rental 3 times.

Caleb H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDCHRISTOPH B. 
Rating:
3.0

Customer did not leave a comment.

Alexis R. 
Rating:
5.0

Customer did not leave a comment.

LETETIAYVETTE A. 
Rating:
4.0

Customer did not leave a comment.

CAMERONMATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

The gal in charge there was amazing! On top of everything and she knew her business. Thank you!

CASSIDY P. 
Rating:
1.0

Customer did not leave a comment.

Deshana R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIALEE B. 
Rating:
5.0

I had not ever rented anything from U-Haul before and I thought the process was easy, and the woman who helped us at this location was wonderful. Cruise control would have been nice since we had an hour drive to/from the place we needed to go, but not that big of a deal. I would rent from them again if needed! Thank you!

WILLIAMMICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

N/A

Jacqueline H. 
Rating:
5.0

This branch of uHaul is very well run. I've rented here several times and have always had a great experience.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERDENEE G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Equipment was in good condition and worked flawlessly. Big help to my move. Employees were fine but felt hard to converse with them

Avery L. 
Rating:
5.0

Customer did not leave a comment.

NORMANG R. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

DAVIDALAN L. 
Rating:
2.0

Need better maintenance trucks. Prefer Timberlake branch better

CYNTHIADENISE R. 
Rating:
5.0

Awesome job and easy to work with! Thanks!

JEREMYELY A. 
Rating:
5.0

Okay as it is.

ROGERLEWIS M. 
Rating:
5.0

Great customer service!

GEORGED V. 
Rating:
4.0

The truck was clean but not very well maintained. The staff were friendly and efficient. Overall, OK. I've had much worse experiences with uhaul. ALL were with the automated part of the corporation.

WILLIAMERWIN H. 
Rating:
3.0

Customer did not leave a comment.

Leo S. 
Rating:
5.0

Customer did not leave a comment.

Rory H. 
Rating:
5.0

Very kind and helpful associates were great.

KIMMARIE T. 
Rating:
1.0

This drop off place was totally unprofessional. We took the truck to drop off and the man in charge did not know what to do. He did not inspect the truck or anything. The gas we got at pick up was 1/4 full we returned with 3/4 full and now they want to charge us for the gas and such.

JOSEPHFRANKLIN P. 
Rating:
4.0

Customer did not leave a comment.

korey B. 
Rating:
5.0

Very organized and efficient

JOSEPH M. 
Rating:
1.0

Truck had a check engine light as soon as I started it up. Associate told me to take it or leave it and didn't even make an effort to find a solution to the issue, she was rude and seemed entirely unconcerned about the faulty and potentially dangerous state of the equipment I was promised on that date. I asked if there was another truck at another location or a larger size somewhere and she kept repeating that my only choice was to either not take the truck (potentially costing me a job) and leave, or take my chances. I will NEVER recommend UHaul or use their services again.

Andrew J. 
Rating:
1.0

I explained what had happened when we picked up. I was told I would receive a discount because of our issues. The girl had no clue about any of it. She didnt look at the truck or even come outside when we dropped it off.

KEREERENAE W. 
Rating:
4.0

Customer did not leave a comment.

Kayla C. 
Rating:
5.0

Discount!

Lydia W. 
Rating:
5.0

Very good experience

JOSEPHROY O. 
Rating:
4.0

I made reservation in roanoke but had to drive 50 miles to Lynchburg. I would like to be reimbursed for the inconvenience. Totally unexpectable.

SHARONE W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Customer did not leave a comment.

Troy K. 
Rating:
5.0

Customer did not leave a comment.

Shaunta J. 
Rating:
5.0

Customer did not leave a comment.

SHAQUANAYVETTE C. 
Rating:
2.0

The staff had sprinkled rat killer into my unit from above. And several of my items were stained. And I was also told by call centers, if I had lost my key, someone on site would have bolt cutters. When asked, they said "no, they don't do that". And when I asked to do a final walk thru, while I was there, since I no longer lived in the area, the person in charge looked like she was being put out. I wanted a walk thru so I can make sure there would not be any extra charges.

Terry P.  |  Overall Experience 
Rating:
4.0

Would not recommend U-Haul to anyone at this point.

FARONWADE H. 
Rating:
5.0

Customer did not leave a comment.

PETERHUBERT B. 
Rating:
3.0

Did have to interrupt to ask a question of the person at the desk. Personnel outside did not ask if they could answer a question.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERJOSEP S. 
Rating:
5.0

Great experience... update photos of the actual vehicle for online verification of vehicle condition, other than that it was everything I'd hoped for and expected.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

KATRINAJOHNSON M. 
Rating:
5.0

Truck was ready on time, customer service was great

JOHNEDGAR L. 
Rating:
3.0

The available space for parking, picking up/returning trucks can be very tight on a busy day. For perspective, if two 26' trucks were to arrive at the same time, forget about parking. If you have a storage rental, you may not be able to get to the gate. Overall, the service I received was no problem at all.

Kerwin S. 
Rating:
3.0

Customer did not leave a comment.

Joshua H. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN M. 
Rating:
1.0

I was charged another day for bringing in the truck 13 minutes after the 24 hour expiration of the 1 day rental period. There were plenty of truck s in the lot so no one was waiting for the truck. Every other rentAl scenario I've been involved with provided at least a 1 hr grace period. The 2nd day of bulling for 13 min left a bad impression of the whole experience.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

ROGER W. 
Rating:
2.0

My contract was from 1-5 and I returned the truck at 8. I was charged for a whole extra day when I didn't have the truck for 24 hrs. The assistant manager Tanya who wasn't very understanding and willing to help in any way. Asked to speak to a manager and after back and forth with the assistant she became agitated and finally transferred me to the manager. The manager then agreed it was messed up but still did nothing. I will never rent from this local again but still need an adjustment. I understand I did not bring it back during my contract but definitely didn't deserve to be charged for services I didn't utilize. My name is Ebony Foster my phone number is +13369353681 and my email address is eb_afoster@yahoo.com

EBONY F. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
1.0

I booked a rental unit for this location online, signed the rental agreement paid the fees and received a confirmation with an access code and instructions to my rental unit. I drove all the way from Chattanooga to Lynchburg thinking I have a rental unit, only to come to this location and have to deal with the awful staff. I went into the store to request help, as the access code texted to me was not working. The staff at this location lacked the very basic understanding of customer service - the lady at the counter would not even offer to help or at least start by gathering some basic information from me (name, reservation number, etc) - she kept on saying U-HAUL has a nationwide system failure and they have no units available and that my reservation was an error. She spent more time and energy saying there is nothing she or anyone else can do to help me rather than just take 3 minutes to look up my information. Appalling! A young man with an airpod in his ear chilling in this chair was initially interested in helping me, but lacked even the basic understanding of how an online reservation works. Both of them started to say I need to look for another U-haul location (again neither of them even bothered look up my information). I kept on saying, please help me I drove here all the way from chattanooga, I have a unit reserved here. Unbelievably poor customer service - or should I say no customer service! Disheartened I left and was making calls in the parking lot when the facility manager approached me. She asked for my name and offered to help me. AGAIN, JUST THE FACT THAT THIS MANAGER ASKED FOR MY NAME AND RESERVATION INFORMATION - IT'S A MIRACLE! She looks up my information confirms my reservation, hands me the keys to my unit. I am sure the manager alone can run the whole place by herself and she probably does. But, that not promising, if she was not there or did not happen to see me frustrated in the parking lot, then there was no hope to resolve my issue - the two employees at the counter who were too incompetent to do basic information gathering and problem solving would have caused a much more unsatisfied customer for U-haul. Another note, your lack of employee training (which the manager offered as an excuse for her teams performance is not the customer's problem). You are charging a fee to offer a service - here is a tip - offer the service you charged me for. I picked U-HAUL because it's a national company and comes with certain amount of standardization. This location and the crew I dealt with obviously are not part of the national standards. I do not recommend this location.

Archana M.  |  Online Move In 
Rating:
5.0

It was a pleasant experience, and my move went well.

Darrell S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

yvonne n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROXANNE C.  |  Overall Experience 
Rating:
2.0

It was very inconvenient and difficult without elevator working and my code to enter did not work nor was there clear direction on how to access the building

Mikayla M.  |  Online Move In 
Rating:
5.0

Staff of one was very profesdional and helpful

yvonne n.  |  First Impressions 
Rating:
5.0

The manager went above and beyond for me. I am very happy with the experience.

Elizabeth M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

JOSEPHINE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLIEAMOS S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

wilfred f.  |  Overall Experience 
Rating:
5.0

This location was very friendly and very helpful.

Chandra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brent l.  |  First Impressions 
Rating:
5.0

The young lady that greeted me was personable, friendly and very helpful. Her pleasant demeanor made what was a very stressful situation so much less stressful. I wish I could recall her name, I believe it started with a Q. She was awesome!

christine s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tina b.  |  Overall Experience 
Rating:
4.0

Quanta Woods was Excellent, as well as extremely helpful at all times! She knows her job totally, and displays excellent customer service techniques!

Marie H.  |  Overall Experience 
Rating:
1.0

Had my storage unit for almost 2 years Started moving this past week to find my items ate up by rats.. I found a dead rat in my unit and galore rat droppings!!!!!! I wouldn’t recommend this place to anyone...... workers are nice that’s it

angela d.  |  Overall Experience 
Rating:
1.0

My storage unit was on the 4th floor, that was not a problem until the elevator was broke and never got fixed...I got the unit July 2020 and I move out March 2021, the elevator has still moy been fixed, so I had to carry my belongings down 3 flight of steps, it was very tiring and left a very bitter taste in my mouth about Uhaul, I would ask when was the elevator getting fixed and would not get an answer.

Katrina C.  |  Overall Experience 
Rating:
1.0

We were leased a 4th floor space, but no one told us the freight elevator was broken. Showed up to check in in preparation for a big moving day where we were going to store several commercial pieces of equipment. Once informed the freight elevator was broken with no estimation of repair date, I was leased a different space with the note that the door was just "hard to open". Later when I came with a truck to unload, I was told that the door was actually off the track and could not be closed! Again, no estimate of when it would be repaired and no other adequately sized units. I was left scrambling with several employees to coordinate to find another storage facility that could get us in immediately. Unbelievable! I must emphasize that the two ladies who helped me were very accommodating and kind and did everything they could. This is a management/ownership problem and they're stuck dealing with the fallout. This is some of the worst service I've ever encountered and I will not be keeping my units here.

Myke B.  |  First Impressions 
Rating:
3.0

Staff was pleasant and professional.

ROXANNE C.  |  First Impressions 
Rating:
5.0

I knew my stuff was safe and that makes you all so great thanks so much 👍👍😊👍👍👍

Rebecca V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina b.  |  First Impressions 
Rating:
1.0

Infested with rats. Rat urine on everything. I have never seen anything like that. Rat sh__ on all furnishings. Dead rats 🐀 everywhere.

Charles H.  |  Overall Experience 
Rating:
4.0

The staff is very hard working and nice to deal with. The door on our unit was supposed to be repaired but after the crew came to fix it, it was still broken. We didn't notice until we moved out on Sunday 11-8-10. Please credit our payment for Nov 10-Dec 10 since we moved out 11-8-20

Lauren D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maragret s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian H.  |  Overall Experience 
Rating:
4.0

I think the age of the property may have some bearing on how clean and well-maintained the indoor storage areas are. The outside storage units were not air-tight and so pests including mice are able to get into them.

CONNIE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie L.  |  Overall Experience 
Rating:
5.0

Very good people to work with and very understanding.

Sonya B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

carnella e.  |  First Impressions 
Rating:
4.0

The main door had problem opening & closing on 2 occasions when we went to check our storage.

Victoria N.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Katherine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

fanny m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn H.  |  First Impressions 
Rating:
5.0

Thank you

CYNTHIA S.  |  First Impressions 
Rating:
4.0

Everyone was nice n friendly and helpful, the storage area was very clean .

JONNA B.  |  Reservation 
No reviews have been submitted for this location.

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