The GM was nice and attentive. The other employee in the pink shirt was helpful as well. I love Uhaul. Thanks!
Reginald NCustomer Reviews for U-Haul Moving & Storage of Downtown Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck itself was great and the price was good, but unfortunately the customer service was lacking. I waited in the store for about 5 minutes while an associate was outside sitting on the back of one of the trucks. I waved to get his attention and it appeared that he saw me, but he did not come inside to assist me. I ended up waiting until the manager came in to help another customer before I was helped. Overall, I was disappointed with the service and unfortunately do not think I will be renting from this location again.
Monica RWe love U-Haul! They provide the best customer service and a quality product! We use them anytime we need to moving truck to haul things
Shirley BI accidentally overfilled the gas tank when returning my U-Haul. The truck was given to me with about 1/4 tank of gas, and I had a 90-mile round trip to make to drop off some items. Because I received the 15-foot truck with such a low amount of gas, I wasn’t sure exactly how much fuel I would need and didn’t want to risk running out of gas. I ended up filling the tank completely, which cost me $130. Ironically, the truck only used about 1/4 tank of gas for the entire 90-mile trip, which tells me the 15-foot U-Haul actually gets pretty good gas mileage. Unfortunately, this meant I returned it with about 3/4 of a tank instead of the 1/4 tank I received it with. I called U-Haul to ask if there was anything they could do, and I was told that a discount might be possible depending on the person working at the location. Unfortunately, the gentleman who would have been able to help was not there, and the customer service I received from the person who was there was very poor. He did not seem concerned or willing to help at all. The young woman who checked in the truck had just started working and was not yet fully trained, so she was unable to assist with the situation. I understand that the general policy is to return the truck with the same amount of gas it had when you received it. However, when you’re given a truck with only 1/4 tank and have to drive a long distance, it can be difficult to accurately estimate how much fuel you will need. I simply didn’t want to risk being stranded or running out of gas. Considering the $130 cost to fill the tank and the circumstances, I feel they could have offered some type of accommodation or discount. The situation itself was partly my mistake, and I take responsibility for overfilling the tank, but the lack of understanding and poor customer service was disappointing. Better customer service and a little willingness to work with customers would have made a big difference.
angelique fDelivery date changed 3 times after pickup, thus allowing Uhaul off the hook for the $50/day for not making the guaranteed delivery date. My uboxes sat in Mesa/Tempe for 2 full weeks and were still in Tempe on the day they were supposed to be available in Utah, not delivered, but available. This delay cost me over $1000 as I had to purchase everything I needed (that I already owned that was in those boxes).
Stephen WMy U-Haul specialist was friendly and awesome!
roger hGreat customer service here.
Jacqueline ZI called to double check a dolly would be ready with my truck rental and was told it was there only to wake up the next morning of my move and find it was not. The dolly can make or break a move and it was a huge inconvenience of an already stressful task. We had to go buy one from Lowe’s. I was also charged for going over 10 miles past the mileage limit when uhaul called me to ask me to drop off at the further location because the location 1 mile away was overbooked and full. Make it make sense. Customer service lacked at the drop off as well. Will not be using uhaul again after this experience.
JESSY MThe young men in the office were extremely helpful. Excellent Customer service.
Diana GI forgot the guys name that helped me out but he was great. His name is a song title that what he said.
RAMHAZZ CI really don't have any comments. They did a good job and quickly rented me the size of the truck I needed.
STANLEY TDidn't have any problems or complaints. I wasn't there 5 minutes. Could not have been easier.
christopher gFernando was exceptional! I needed a truck urgently that day she he made it possible.
Helen WThe staff was great. The computer system was having major problems and the credit card terminal too. This has happened to me before. I think an upgrade is needed.
Jacqueline Vno comment
LLOYD Cit is good as is.
MENARIS WPut Jack's on the trailers.more s p its to tie stuff down like a motorcycle.
Thomas OEverything went well. Truck was bigger than I needed but they price matched forme since there were no 15 foot trucks available like I reserved. They also refunded me for the dolly because none were available and refunded me for the pads since I didn't use them. I left my condo parking pass in truck and they found it for me and I was able to pick up next day. Also having the truck 24 hours was very helpful. Thank you.
VICKIE FThey are fast with check in. Very nice
Lajuana BEarly pickup was a positive experience. The system was quick and efficient. Thank you again for a simple and positive experience.
Michelle Wi thank you for making it easy.
Mary DGreat experience overall
Oziel RComplete reversal of story. Helpful staff, both came out right away and said hello in the 110 degree heat and were very helpful and friendly. Welcoming and ready to assist with any questions. A great experience compared to the pickup location.
DAVID WCan't think of anything.
Kathleen AFriendly service. Very accommodating. Great price. Highly pleased.
Becky MMade exact same trip with a 10 ft truck twice in a week from two different U-HAUL stores. First total was 40 dollars. The second one was $108 !! They said i went 72 miles. Not true..Rip off. Never using U-HAUL again.
Chris HI did not receive a receipt when I turned in the vehicle today. They stated it was on the way to my email as I was leaving.
Jeff GSuch an easy process with great customer service care quality was above and beyond super easy to pick up and drop off a rental would recommend to any friend or family
KORIN CThe process was made so easy which after a stressful move, was so nice. Thank you!
Andres HThe place said they close at 7 pm but it was closed by 6:30 pom
nomin tCheck in agent was extremely skillful and efficient
William MGM was rude
Timothy FWe were on hold to rent a truck and shop person didn’t tell us why. We had to wait almost 2 hours which moving day and so busy day. You guys really need to tell me if I had unpaid fee when I was MAKING A RESERVATION!! I was trying to rent a budget truck that day.
Miyuki BTech/check in guy, very nice and helpful. Very professional.
Ashton HKeep up the good work
Peter CMy experience went so smoothly I have nothing to add.
Lyndon JAssociate was very prompt and helpful
Steve HThe service here was quick and friendly.
Karen MNice, friendly staff and the return went smoothly
lou jSent me out without a safety pin the trailer. The truck had “death wobble” with every significant bump. Paid $300 for help to unload an no one showed up.
Ross MTiffani was very professional and super quick when I can to drop off time. Thank you.
William DI picked up this truck at 1:44 pm on 5/31/26 and dropped it off at about 4:50 pm 5/31/26 but aome how the drop off is notes at 6:33 am the next day. Now Uhaul is trying to bill me. Something is not right and I will be posting this on socials if it is not corrected.
Marvaline GEverything was fine except having to go to a different location for the tow dolly
Anthony WClean drop off email of paperwork smooth start to finish Thank you Uhaul 👍😎
EDWARD JGreat service an were truly help have no complaint thx u haul
anthony myou're doing fine as is.
MENARIS WFast friendly service ; )
Christina HGreat service in and out quickly
Eric HI am extremely disappointed with the equipment provided for my recent rental. The 26ft truck I initially received was unsafe, with severe shaking at 40mph and faulty brakes. When I reported this, I was told this was 'normal' performance, which is unacceptable. The 20ft replacement was also in poor condition, struggling significantly and dragging throughout the entire trip. Please address these maintenance issues before someone gets hurt.
winnie sReserved a 26 footer and 24 blankets five days in advance. The day before my move, Uhaul calls saying they only had 20 footer available. OK, I will make it work. I show up morning of the move on a tight timeline and worker says they only have 6 blankets left and ask if that's OK. I explain it's not OK as I needed more and I chose this location because they confirmed they had them. They refused to give any discount for the poor experience. Then I hop into the truck and it says it only has enough gas to drive 3 miles. I ask the employee and he tells me to drive to the nearest gas station, making my move day now beginning late. The General Manager was there for all of this and had a nasty attitude. I'm a very reasonable person but the anti-customer culture with the GM and his team is hard to deal with. I will not return to this location.
Kreg MVery helpful, clear, friendly
Jason SNos encantó la aplicación fue fácil alquilarlo buenos precios y servicio. La atención en el sitio de recogida estuvo estupendo las personas nos ayudaron con amabilidad.
mariam a