Customer Reviews for U-Haul Moving & Storage of Downtown Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Pensacola

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Bobbie N. on

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Can't think of a thing!!!

David D. on

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Charles S. on

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There's not a lot to say, service is good, availibility is good, & prices are good.

Jackie R. on

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I did have to wait to check in the truck. But ! The 2 Guys, were busy outside with a customer. There was already 3 people ahead of me that were waiting as well. Otherwise ! All good 👍

Sterling G. on

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Kristy H. on

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Harry S. on

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Everyone there was kind and courteous I would recommend them highly to everyone

James I. on

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Thanks

HUGH K. on

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When I received the trump it wasn't on full also know Dolly

Joyce H. on

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Jerry J. on

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Great customer service.

Lakeshia M. on

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Magon H. on

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Robert F. on

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Quick and easy pickup.

Adam S. on

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GreenHill C. on

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George D. on

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John M. on

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David C. on

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Donald H. on

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Staff was extremely helpfull

Rodney K. on

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Michelle R. on

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Robert T. on

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Great people... Enjoyed the service... Very helpful... Highly recommend...

Kathy C. on

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Glenn B. on

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The truck was moved from one pick up and drop off location to another, adding 20+miles to the normal trips to just pick up and return truck, which added to the expense.

Anika S. on

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Glenn B. on

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It would be nice if you told your customers that the $100 cash deposit they are supposed to get back might be paid two weeks after drop off via a friggin check. I paid in cash, I expect my refund in cash. Is this what you consider service excellence? .Surely you can do better...maybe not.

Tommy S. on

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Lucas O. on

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darlene p. on

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Tiffany, Timothy and all the staff at the Pace Blvd store in Pensacola store have been wonderful!

Heather W. on

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I highly recommend this place!!! I ended up here after having a nightmare experience with J & J tire and service located down the street. DO NOT use that location. He’s (I believe his name is Dan) a hateful, woman hating racist with a business that looks like it a old run down gas station on its way out! Tiffany, and her staff were super nice and offered to help in every way possible. This location is top notch. It’s very clean and organized. Save yourself the headache of going anywhere besides here!

Roger D. on

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Richard R. on

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I had wrong address in gps, stopped here, guy sent me down road knowing it was correct location. Wasted 45 min

David S. on

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Tyler K. on

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Stephanie did a great job switching my reservation from a 26' to a 20' at the last minute. Very good customer service here.

Stephen B. on

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Dwight R. on

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Service rep had a little trouble adding the free extra day to my rental

James V. on

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Rachel S. on

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The young men who were working were very helpful, even with some unsavory other customers in the store. They kept their cool, worked fast, and even helped me load my car up on the tow. They were great!

Jason M. on

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My gas level was not full it was almost an eight of a tank short. I tried to clock the link in a text you sent to inform of this but was told it was expired. The girl at Uhaul did not seem to care when I informed her of this, even though I returned the truck with a full tank.

Jeremy D. on

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This location was great, however, it wasn't the one I chose. I made reservations at a closer one, on Davis Hwy. They ended up renting out the one trailer they had, that I had reserved, and the person didn't bring it back on time, so they changed my pick up location. What's the point of reservations?

Renee E. on

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Best U-Haul experience in my many years of renting trucks and vans from this company. They actually had the exact vehicle I reserved and the customer service was efficient and friendly. Would most definitely drive extra miles to rent from this facility again.

Isaiah M. on

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Tamara P. on

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Very nice

John B. on

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Had an issue with my work truck and Uhaul got me out of a tight spot in a hurry. Very thankful and appreciative. Only issues was getting charged for the insurance even though I declined it and the worker walked me out to the lot and handed me the keys without telling me which truck was mine. Tried the key in a half dozen doors before finding the right one.

Juan V. on

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DeWayne F. on

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Sheila E. on

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When I reserved the truck I was not informed that if I pay with a cash card there is a $100 deposit and the refund amount due me when finished would take 3 days. Because I was not informed I had to walk to far to a atm to get cash because I couldn't afford to wait. I have COPD and an enlarged heart am in heart failure. So this was a very big inconvenience as well as a health risk.

Don B. on

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Renee M. on

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Hey hey

Elizabeth B. on

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Nicole L. on

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Tyler M. on

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Clean, easy, felt confident that the staff knew what they were doing.

Harry S. on

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I would absolutely not change a thing when it's not broke don't fix it

George G. on

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The young man who check me in was great!

Dale B. on

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Lots of confusion for me as to type of one way trailer I could rent to haul my Harley to Minnesota. One day before I was to pick up motorcycle trailer I got a call from customer service saying I could not rent motorcycle trailer with front wheel chock. Only trailer I could rent was a 5 x 9 utility trailer. Not happy as it was a rough ride for my bike. FT Walton Beach Agent should Have advised me. Everything worked out and I like the FT Walton beach and Pensacols sites. Happy to go back to both in the future.

alyssa r. on

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Workers do not care about customer experience. Service is so bad I rather pay extra for a better storage/ service. Late fees are unbelievable high. No other storage charges that much. LOTS OF ROACHES

vanessa r. on

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The guys were extremely helpful.

Linda W. on

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I rent trucks 4-6 times a year and each time I go to pick up the truck the process takes longer and longer. I rented a truck on Saturday the process took almost 45 minutes. Excuses are the computer is really slow today, we are having problems with our systems, the computer is freezing up and needs to be restarted, etc. Your website is not functional. I tried to register and it wouldn't let me go any further than entering my email and a password. I also notice everytime I rent a truck the gas Uhaul says is in the truck is never accurate. So I have to spend time taking photos to correct the wrong amount of gas. I don't understand why there are so many problems with your computer system and your company can't seem to get the amount gas in your trucks right.

david L. on

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Employees were awesome

Anh Khoa N L. on

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anthony G. on

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The two staff members did an outstanding job with helping me with my needs. They helped me with filling out the paperwork, and showing me the serviceability of the vehicle. It eased my mine and my goal was accomplished. Thanks

Leslie H. on

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Very smooth experience. Thanks so much !

Connie V. on

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william T. on

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Shawn K. on

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James P. on

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Steve B. on

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Fonda G. on

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Shawn B. on

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Happy with overall service I received

Andrew H. on

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No vehicle inspection was initiated by on-site team. Moving equipment was not in truck and I was not reminded to load it on, which caused a return trip after realizing I hadn't gotten the dolly. The fuel tank was at 5/16 when picked up, again resulting in an additional stop to fill the tank.

Clifton T. on

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Everything was great!

Clarence A. on

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I had a great experience! Xavier was so incredibly helpful!

Jimmy R. on

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Douglas A. on

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People with very nice and helpful.

Lindsey C. on

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Robin H. on

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Daniel W. on

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Rebecca D. on

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James S. on

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JAMES R. on

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claudette W. on

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The service was great I really appreciate you giving me an exclamation to load first and then return to the U-Haul for the U-Haul trailer to load the vehicle which made it easier loading the truck Without a vehicle attachment

CHERYL S. on

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Everything was awesome and I would definitely choose you guy's again thanks for everything!!!

Christopher R. on

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Nathan B. on

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Courtney M. on

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Rick L. on

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BETTY J. on

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Great storage since over the years

Tammy R. on

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The place my storage unit was located was great, but the national call line is a disaster!! They have no clue what is going on and overbook places etc...

Jeremy N. on

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Scott C. on

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Erica W. on

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steve S. on

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stephen D. on

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This is a scam. Someone else is using my email. Just look at customers address which is fake. I called you to warn you that someone stole my email and phone number. Please quite emailing me!

Adam S. on

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Easy process to rent van and storage unit. Will do business with again.

Adam S. on

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Michael N. on

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Stephen M. on

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personnel were great got me in and out quickly.

Sherry R. on

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Jered C. on

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The customer service was great at this location. They were very friendly and inviting. I would suggest them in the future.

Dionne R. on

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The older employees that has hung in there are some of the most considerate, compassionate people that I have came in contact with. Will you discuss with corporate about starting a hiring programs for felons, whom has not been convicted in the last 2 years. There are a lot of Locals that could use the employment How about a call center in Pensacola? Please take this into consideration, People can really use the work and the experience. Thanks for the great service Pace Blvd in Pensacola Store.

Stacy S. on

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Everyone very helpful

Stacy S. on

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Glynda G. on

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Jimmy W. on

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awesome service

JOE J. on

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Luis R. on

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The drop off location was great!!! The rest of our Uhaul experience was terrible

SANDRA B. on

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My experience with U-Haul was not a very good experience although the workers were great what I expected I did not receive, asked to have a bigger storage unit I was told the unit was not available

Randy V. on

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Very quick and easy to set up my self storage unit. Highly recommend U-haul.

Benjamin C. on

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The people here at 2817 N Pace Blvd, Pensacola, FL 32505 uhaul are very helpful and friendly staff.

jennifer t. on

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Mice from the storage unit I rented destroyed a lot of my property. I asked if they had a mice problem before renting it and I was told "no," they flat out lied. Thank God for insurance.

debra j. on

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Everyone was very helpful.

Nicholas O. on

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Didn’t have a problem.

Mathew K. on

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Not a good place to rent a storage unit

ALBERT B. on

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No one ever there to wait on customers.takes forever to get waited on..lazy people thst work there

Christine G. on

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Duplicate charges after informing card on file was declined and requested additional payments option. Billed for storage after move out.

LATISHA S. on

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Awesome place!!!

Kelly B. on

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I would like to thank everyone at this U-Haul center especially Xavier Johnson & Tiffany Bennett for making my U-Haul experience great! Moving is very stressful but they made my experience carefree!

sandra s. on

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TIMOTHY IS THE BEST GUY THERE ALWAYS GOES AN EXTRA MILE FOR ANYONE....

michael h. on

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Thank you

NAKISHA J. on

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Great employee

Nakisha J. on

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Great employees took very good care of my needs

mckenzie l. on

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Helpful staff, clean and convenient facility and overall easy to deal with the return process and unit rental.

KAREN W. on

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I was with you guys for 6+ years with no problems. Thanks

Tommy K. on

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What I expected.

alan w. on

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Very friendly and helpful staff. I survived Hurricane Michael and working with the people at this U Haul office made dealing with the stress of the situation much easier. Thanks to everyone who helped

Christopher W. on

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The staff was very helpful and took care of me when I began my service.

Milagros S. on

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Overall experience is excellent. Clean and accessible 24/7. Staff always at hand for inquiries and assistance.

Kelly B. on

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Needed access code when lost card and customer service.

lynnay j. on

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No complaints!!

Kim e. on

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It was a great way to move when they set up storage and pay for the first month of storage! Customer service was friendly and helpful with what equipment I'll need for my move!

Dionne R. on

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Sam makes the other employees work above and beyond which causes the team to be worn down, A team you works together for the bigger cause,The company. Hats off to Henry, Tiffany, and Timothy. 1 Love

Timothy E. on

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The young man who patiently waited on me and several othwr customers was efficient, helpful, and personable. Plus he is very good at his job. You have an excellent employee.

Willette W. on

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Thank you, Tiffany and your staff, for your patience and concern.

Michael K. on

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I felt that Tiffany and all the folks that work there took pride in there jobs and truly wanted the customer to feel valued, or at I did. I feel Tiffany and the rest deserve praised recognition.

larry w. on

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my belongings were destroyed via roof leaking into area and ground animal digging into the room from floor i need assistance to file claim for damaged and ruined items

DELLA A. on

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Very courteous